--- title: Customerly Reviews meta_title: 'Customerly Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 38 reviews by the users' company size, role or industry to find out how Customerly works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 38 scale: '5' date_modified: '2026-07-17' parent_category: name: AI Agents url: https://www.g2.com/categories/ai-agents --- # Customerly Reviews **Vendor:** Customerly **Category:** [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents) **Average Rating:** 4.4/5.0 **Total Reviews:** 38 ## About Customerly Customerly is the AI customer support platform built around Aura — an autonomous AI agent that resolves and act on 81% of live chat, Whatsapp and email conversations end-to-end at a 4.3 CSAT, grounded in your own help center and product data so the answers are actually right. ## Customerly Pros & Cons **What users like:** - Users appreciate the **quick and helpful customer support** of Customerly, enhancing their overall experience and satisfaction. (11 reviews) - Users value the **efficient automation and user-friendly interface** of Customerly, greatly improving their support management experience. (8 reviews) - Users enjoy the **efficient automation** features of Customerly, significantly improving response times and team collaboration. (8 reviews) - Users praise the **helpful support team** of Customerly, ensuring smooth operations and quick problem-solving for businesses. (7 reviews) - Users highlight the **quick setup** of Customerly, making it easy to customize for their business needs. (7 reviews) - Automation (6 reviews) - Users appreciate the **ease of use** of Customerly, finding it intuitive for both setup and navigation. (6 reviews) - Efficiency (6 reviews) - Integrations (6 reviews) - Tools (5 reviews) **What users dislike:** - Users express concerns over **pricey plans** and limited integrations, which detracts from the overall value of Customerly. (4 reviews) - Users find Customerly's **cost limitations** challenging due to pricey plans and limited integrations impacting effectiveness. (4 reviews) - Users find the **pricing of Customerly expensive** with limited integrations and occasional bugs affecting experience. (4 reviews) - Users find the **AI limitations** frustrating, preferring human assistance over automated responses for user help. (3 reviews) - Users are frustrated by **persistent bugs** including notification issues and slow response times for support queries. (3 reviews) - Limited AI Capabilities (3 reviews) - Limited Features (3 reviews) - Missing Features (3 reviews) - Users experience **poor customer support** with slow response times and inadequate solutions for urgent issues and reported bugs. (3 reviews) - Software Bugs (3 reviews) ## Customerly Reviews ### 1. Great integration with our product. Bad experience with your support. Bugs in notifications. **Rating:** 3.5/5.0 stars **Reviewed by:** Vincent I. | Developer, Small-Business (50 or fewer emp.) **Reviewed Date:** January 31, 2025 **What do you like best about Customerly?** Easy chatbox to integrate, simple to use for us and for our client. **What do you dislike about Customerly?** There are a few bugs in your product: missing notifications in mention , infinite skeletons in some settings page. I already reported 3 bugs, still waiting for a fix. During this period I receive new updates from your product and new features. I don't want a new IA feature, I only want the bugs to be fixed. Every times I tried to contact you, it takes around 3-5 days to have a feedback. It's very long. Also the response were not good: I talk about a bug in notifications, I receive an explanation how to enable notifications. Honestly for us, the main bug is the notifications issue. I do not receive any notification when someone mention me in a ticket. It is very annoying and we lose a lot of times to contact our colleague. **What problems is Customerly solving and how is that benefiting you?** Replacing Intercom with a EU solution. ### 2. Agile, intuitive solution with impeccable customer service **Rating:** 5.0/5.0 stars **Reviewed by:** Francisco D. | Social Media manager & e-Reputation assistant, Mid-Market (51-1000 emp.) **Reviewed Date:** February 17, 2025 **What do you like best about Customerly?** We were coming from a similar provider, although larger in size, and honestly one of the reasons why our company (AnyTech365) was looking for a new solution was the lack of transparency when it came to billing. We felt ignored while no one from the previous business bothered to address our inquiries, and the price kept going up and up. After some time searching, we found Customerly, where Luca was always willing to listen to us and even implement certain features so that Customerly could adapt 100% to our needs. For me, customer service is a 10, and a service that has nothing to envy from what other companies that have been in the market longer offer, along with a more than competitive price. **What do you dislike about Customerly?** In my case, every month I have to prepare a report on the surveys we conduct at Customerly, and well, the date format is not the easiest to use. You learn, no problem, but this definitely slows down my procedures a bit. **What problems is Customerly solving and how is that benefiting you?** So far, I haven't found any problem with Customerly. ### 3. It changed our way to support clients **Rating:** 4.5/5.0 stars **Reviewed by:** Alberto C. | Business Developer / Innovation Manager, Non-Profit Organization Management, Small-Business (50 or fewer emp.) **Reviewed Date:** February 12, 2025 **What do you like best about Customerly?** We greatly appreciate Customerly for the ease with which we can manage customer relations and, at the same time, communication among colleagues in the background. The functionality of having everything channeled into a single tool is also excellent (for now only chatbot and email, but we look forward to updates!) **What do you dislike about Customerly?** Currently, the AI (Aura) is giving us some headaches because we are not managing to train it as we would like. However, we are confident that we will succeed shortly, with the valuable support of Luca and the Customerly Team (always punctual in their responses and assistance). The new mobile app has just been released and is a good step forward compared to before: there is still something to improve, but, also on this front, we remain confident. **What problems is Customerly solving and how is that benefiting you?** Customerly has made our customer support more effective. The ability to exchange information between colleagues without having to use other channels is fantastic. Previously, we had to bounce support requests back and forth using various channels, leading to inevitable dispersion of information and reduced effectiveness. ### 4. A great app that grew a lot during the years **Rating:** 4.5/5.0 stars **Reviewed by:** Andrei M. | Head of Support, Small-Business (50 or fewer emp.) **Reviewed Date:** February 17, 2025 **What do you like best about Customerly?** I like the fact that it's very easy to setup and navigate. You can leave notes to discussions, group them by teams and users and also how easy it is to setup the knowledge base.Their reporting is nice and insightful, it gives you clear understanding of what your users are looking for and the pressure level of the support team. **What do you dislike about Customerly?** I would love a custom option for when operators aren't available and although it's a trend, I wouldn't relly on AI for user help. You can't beat a live person, even if they reply after a couple of hours. **What problems is Customerly solving and how is that benefiting you?** It allows us to create a Knowledge base for our users to use and learn more about our app. We use it for marketing to send our users notifications and emails that would benefit them. And we use it for customer support for live chats. ### 5. Better than Intercom **Rating:** 5.0/5.0 stars **Reviewed by:** Jamie W. | Customer Service Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** January 31, 2025 **What do you like best about Customerly?** I have been using Customerly for the past few months, using it every day, and I can honestly say it has revolutionized the way I manage customer interactions. The platform is incredibly user-friendly, making it easy to set up and customize to fit our business needs. Customerly’s support team is also top-notch. They are always quick to respond and provide solutions, ensuring everything runs smoothly. Overall, Customerly has been a fantastic addition to our customer support toolkit, and I highly recommend it to any business. We came from Intercom since we moved to Customelywe wouldnt look back. **What do you dislike about Customerly?** would be good to have stats on how many people have read a popup post, how many converstions your Ai has handdled, may be there, but cant find it, **What problems is Customerly solving and how is that benefiting you?** The live chat and automation features allow us to engage with customers in real time, we have only just started to use the Ai, but it looks promising. Customerly saves us valuable time and enables us to focus on delivering a better customer experience ### 6. Trustworthy app for small and medium-sized enterprises **Rating:** 4.5/5.0 stars **Reviewed by:** Lucia B. | Customer Success Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** February 21, 2025 **What do you like best about Customerly?** The mobile app is simple and easy to use, and has improved a lot since the last update. Customerly allows us to intuitively create and send newsletters to our customers and create our product guides. **What do you dislike about Customerly?** Contact lists are a bit complicated to prepare because of the not very intuitive filters that one has to enter. Moreover, it is not possible to search for a contact name via the search bar directly within a list. Which would be very convenient to have instead. **What problems is Customerly solving and how is that benefiting you?** Customerly allows me to be notified of a user requiring support and thus respond quickly. In addition, it facilitates the creation of emails for customer communications and sending them out using customised lists. ### 7. Outstanding Service and Exceptional Quality! **Rating:** 5.0/5.0 stars **Reviewed by:** Thomas B. | Manager, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** December 10, 2024 **What do you like best about Customerly?** Aura AI Chatbot has been a transformative addition to our business operations. Its exceptional ability to handle high volumes of customer service inquiries has significantly reduced our team's workload. The platform's extensive customization options allowed us to tailor chatflows precisely to our needs, ensuring a seamless and personalized customer experience. Whenever we faced challenges, the support team was prompt and effective in providing solutions, demonstrating their commitment to our success. Aura AI Chatbot has not only enhanced our efficiency but also elevated our customer satisfaction levels. I highly recommend it to any business seeking to optimize their customer service operations. **What do you dislike about Customerly?** While my overall experience with the company has been positive, there’s always room for improvement in any organization. I believe continuous growth and adaptation are key, and I’m confident they are committed to refining their services even further. **What problems is Customerly solving and how is that benefiting you?** Customerly helps manage high customer service loads with AI chatbots, provides customizable chatflows to match business needs, and optimizes resources by automating routine tasks. This improves efficiency and enhances customer satisfaction. ### 8. Game-Changer for AI-Powered Customer Support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Enterprise (> 1000 emp.) **Reviewed Date:** February 11, 2025 **What do you like best about Customerly?** Switching to Customerly was a game-changer for us. We were struggling to keep up with support requests, but with Aura AI, we’ve automated 68% of them—without sacrificing quality. The real magic? Aura Companion. Our team now saves 50% of their time using the AI expansion feature, turning quick inputs into full responses in seconds. And the results speak for themselves—CSAT jumped by 25%, with AI outperforming even our human agents. All of this at a fraction of the cost of Intercom. We’d never look back. **What do you dislike about Customerly?** The only thing missing is WhatsApp integration, but the team reassured us it’s coming soon. **What problems is Customerly solving and how is that benefiting you?** Customerly is solving our biggest challenge: scaling customer support without increasing costs. With Aura AI, we’ve automated 68% of support requests, cutting response times and reducing the workload on our team. The Aura Companion helps agents craft replies 50% faster, and the Advanced Missions + REST API ensure smooth automation for complex tickets. The result? Higher CSAT (+25%), faster resolutions, and massive time savings—all at a fraction of the cost compared to our previous solution (Intercom). Customerly is making AI-powered support actually work. ### 9. All features in a single CRM **Rating:** 5.0/5.0 stars **Reviewed by:** Az. Agricola M. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** February 06, 2025 **What do you like best about Customerly?** The advantage of Customerly is being able to have various features integrated into the usual platform. For our business, we use the support chat on our website, contact management and segmentation, and email sending. Moreover, it is possible to set up automations according to different criteria. Very simple and intuitive to use. Customer service responds promptly. **What do you dislike about Customerly?** If I have to find a flaw, the chats on the new app do not allow selecting and copying text (although it is possible to send a transcript on the fly). **What problems is Customerly solving and how is that benefiting you?** With Customerly, I can manage my relationships with clients and contacts on a single platform. ### 10. Flexible multi-use software with affordable pricing **Rating:** 4.5/5.0 stars **Reviewed by:** Teemu K. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** February 03, 2025 **What do you like best about Customerly?** I like how it combines CRM and outbound emails with customer support chat and chatflow and popups. It is really easy for us to send notifications and updates to our customers with Customerly. **What do you dislike about Customerly?** Some of the stuff is still work in progress, but the software is developing rapidly and fixes and updates are coming up fast. **What problems is Customerly solving and how is that benefiting you?** Customerly is our number one customer front and we are using it for customer support as well as marketing and informing our customers ## Customerly Discussions - [What is Customerly used for?](https://www.g2.com/discussions/what-is-customerly-used-for) - 1 comment - [View Customerly pricing details and edition comparison](https://www.g2.com/products/customerly/reviews/customerly-review-10786965?section=pricing&secure%5Bexpires_at%5D=2026-07-18+07%3A18%3A56+-0500&secure%5Bsession_id%5D=93143da4-4516-4451-aff7-993347bd1806&secure%5Btoken%5D=be30fa884d3651b8f515cdab86a23f3a0e8881ded4b7450968857b0168212b86&format=llm_user) ## Customerly Integrations - [Facebook Messenger](https://www.g2.com/products/facebook-messenger/reviews) - [HubSpot](https://www.g2.com/products/webdew-hubspot/reviews) - [iOS SDK](https://www.g2.com/products/ios-sdk/reviews) - [Next.js](https://www.g2.com/products/next-js/reviews) - [ReACT](https://www.g2.com/products/react/reviews) - [Shopify](https://www.g2.com/products/shopify/reviews) - [Slack](https://www.g2.com/products/slack/reviews) - [Stripe](https://www.g2.com/products/stripe-agentic-workflow-stripe/reviews) - [WordPress](https://www.g2.com/products/moduet-wordpress/reviews) - [Wordpress](https://www.g2.com/products/broadcom-wordpress/reviews) - [Zapier](https://www.g2.com/products/zapier/reviews) - [Zendesk](https://www.g2.com/products/zendesk-zendesk/reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) ## Customerly Features **Email Marketing** - Email and Mobile Preview - Manage Email Lists - High-Volume Sending - Building and Personalizing Emails - Sending Outbound Emails - Manage Email Deliverability - Automated Email Responses - Multi-user Account - Surveys **Core Conversational Capabilities - AI Chatbots** - Controlled LLM Response Generation - Context Maintenance Within Sessions - Natural Language Understanding & Intent Inference **Templates** - Text and Themes - Stock Images - Proofing - Mobile Responsive **Responses** - Customization - Control - Route To Human - Menu bars - Drip sequences **Survey Management** - Survey Builder - Question Types - Templates - Survey Distribution **Conversational Platform** - Personalization - Omnichannel - Contextual Engagement - Proactive Engagement **Data** - Reliability - Data Security **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging - Co-Browsing **Edit** - Pre-Made - Build - HTML **Platform** - Live chat - Integrations - Branding - Analytics - A/B testing - Role-based access - Collection of information **Survey Customization** - Branching/Skip Logic - Branding - Multimedia Support - Multilingual Surveys **Support Automation** - Intelligent Routing - Seamless Escalation - Transcripts - Self-Serve Support **Interaction** - Complex Query Handling - Natural Conversation - Understanding - Context Management - Customizability ** Internal Use** - Customization - Conversation Archiving - Lead Development - Knowledge Base - Team Inbox - Customer Profiles **Task & Flow Management - AI Chatbots** - Scripted Dialogue & Decision Tree Support - Fallback Responses for Unknown Queries **Logistics** - Analytics - Issues - Integrations - Shareable Link **Survey Insights** - Reporting & Analytics - BI Tools Integration - Data Exporting - Permissions **Learning** - User Interaction Learning - Error Learning **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Customer Query Resolution - AI Customer Support Agents** - Automated Ticket Resolution - Contextual Response Generation - Sentiment Analysis - Knowledge Base Utilization - Multilingual Support **Agentic AI - AI Agents** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Deployment & Embedding - AI Chatbots** - API Access for Business System Integration - Web Widget & SDK Embedding **Content Generation** - Creativity - Content Accuracy **Generative AI** - AI Text Generation - AI Text Summarization **Customer Interaction Automation - AI Customer Support Agents** - Proactive Customer Outreach - Feedback Collection - Escalation Handling - Workflow Optimization **Agentic AI - Survey** - Adaptive Learning - Proactive Assistance - Decision Making **Reporting & Analytics** - Basic Reporting **Admin & Configuration - AI Chatbots** - No-Code Conversation Design **System** - API Flexibility - Update Frequency and Utility - Cross-Platform Compatibility - Software Integration **Agentic AI - Email Template Builder** - Autonomous Task Execution - Cross-system Integration **Agentic AI - AI Chatbots** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Email Marketing** - Autonomous Task Execution - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Cross-system Integration **Integration** - Data Import & Export Tools - Integration APIs - Breadth of Partner Applications - CRM Integration - Social Media Integration - E-Commerce Integration **Automation** - Customer Interaction Automation - Feedback Collection - Document Processing **Autonomy** - Independent Decision Making - Adaptive Responses - Task Execution - Problem Solving **Monitoring & Improvement - AI Chatbots** - Feedback-Driven Response Optimization **Reliability & Safety - AI Chatbots** - Guardrails & Content Controls ## Top Customerly Alternatives - [Fin](https://www.g2.com/products/fin/reviews) - 4.5/5.0 (3,721 reviews) - [Tidio](https://www.g2.com/products/tidio/reviews) - 4.6/5.0 (1,844 reviews) - [Freshchat](https://www.g2.com/products/freshworks-freshchat/reviews) - 4.4/5.0 (468 reviews)