# Crisp vs Customerly Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Crisp stands out for its overall user satisfaction, reflected in its higher G2 Score compared to Customerly. Users appreciate the **great value** in features provided for the subscription price, highlighting the **excellent customer support** and responsive service.
- **According to verified reviews** , Crisp has a significantly larger number of reviews, indicating a more reliable consensus on its performance. With 182 reviews compared to Customerly's 38, users feel more confident in the feedback surrounding Crisp's capabilities.
- **Users say** that Crisp excels in its user interface, which is described as both **clean and powerful**. This versatility allows businesses to utilize a wide range of functions, making it more than just a single-purpose tool, unlike Customerly, which some users find simpler but less comprehensive.
- **Reviewers mention** that Crisp's implementation process is quick and intuitive, with many praising the **chat plugin** and the ability to track conversations effectively. In contrast, while Customerly is noted for its simplicity, some users feel it lacks the depth of features that Crisp offers.
- **According to recent feedback** , Crisp's support quality is highly rated, with users noting the **responsiveness** and helpfulness of the support team. Customerly, while also providing decent support, has received lower ratings in this area, suggesting that users may not feel as supported during their experience.
- **Users highlight** that both products offer useful features like in-app messaging and targeted emails, but Crisp's customization options are seen as superior. Reviewers appreciate the ability to tailor Crisp to fit specific business needs, whereas Customerly's customization features are viewed as more limited.



| | Crisp | Customerly | 
|---|---|---|
| **Star Rating** | 4.5 out of 5 | 4.4 out of 5 | 
| **Total Reviews** | 197 | 38 | 
| **Largest Market Segment** | Small-Business (87.9% of reviews) | Small-Business (73.0% of reviews) | 
| **Entry Level Price** | Free | $39.00 6 SEATS Per Month | 

---
## Top Pros & Cons

### Crisp

Pros:
- Customer Support (30 reviews)
- Features (28 reviews)

Cons:
- Missing Features (10 reviews)
- Limited Features (7 reviews)

### Customerly

Pros:
- Customer Support (11 reviews)
- Features (8 reviews)

Cons:
- Cost (4 reviews)
- Cost Limitations (4 reviews)

---
## Ratings Comparison
| Rating | Crisp | Customerly | 
|---|---|---|
  | **Meets Requirements** | 8.8 (154 reviews) | 8.9 (34 reviews) | 
  | **Ease of Use** | 9.0 (159 reviews) | 9.0 (35 reviews) | 
  | **Ease of Setup** | 8.9 (132 reviews) | 8.6 (23 reviews) | 
  | **Ease of Admin** | 8.8 (104 reviews) | 8.9 (17 reviews) | 
  | **Quality of Support** | 9.1 (154 reviews) | 8.7 (31 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.9 (104 reviews) | 9.3 (16 reviews) | 
  | **Product Direction (% positive)** | 9.1 (147 reviews) | 9.3 (35 reviews) | 

---
## Pricing

### Crisp

#### Entry-Level Pricing

Plan: Free 

Price: Free

Description: For personal websites and anyone who wants a basic website chat widget to communicate with visitors.

Key Features:
- 2 operators included (Forever free !!!)
- ∞ visitors & messages
- No ads - no data resold

[Browse all 4 editions](https://www.g2.com/products/crisp/pricing)

#### Free Trial

Yes

### Customerly

#### Entry-Level Pricing

Plan: Startup

Price: $39.00 6 SEATS Per Month

Description: For startups and small teams looking to streamline support and automate customer interactions effortlessly.

Key Features:
- Team Inboxes
- Aura AI-Powered Chatbot
- Help Center

[Browse all 3 editions](https://www.g2.com/products/customerly/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Email Marketing

| Product | Score | Reviews |
|---|---|---|
| **Crisp** | N/A | N/A |
| **Customerly** | 8.2/10 | 18 |

#### Email Marketing

| Feature | Crisp | Customerly | 
|---|---|---|
| **Email and Mobile Preview** | Not enough data | 8.8 (16 reviews) | 
| **Manage Email Lists** | Not enough data | 9.0 (17 reviews) | 
| **High-Volume Sending** | Not enough data | 8.6 (13 reviews) | 
| **Building and Personalizing Emails** | Not enough data | 8.4 (17 reviews) | 
| **Sending Outbound Emails** | Not enough data | 8.6 (16 reviews) | 
| **Manage Email Deliverability** | Not enough data | 8.5 (14 reviews) | 
| **Automated Email Responses** | Not enough data | 8.4 (16 reviews) | 
| **Multi-user Account** | Not enough data | 9.3 (9 reviews) | 
| **Surveys** | Not enough data | 8.5 (10 reviews) | 

#### Reporting & Analytics

| Feature | Crisp | Customerly | 
|---|---|---|
| **A/B Testing** | Not enough data | Feature Not Available | 
| **Basic Reporting** | Not enough data | 7.8 (16 reviews) | 

#### Generative AI

| Feature | Crisp | Customerly | 
|---|---|---|
| **AI Text Generation** | Not enough data | 8.3 (7 reviews) | 
| **AI Text Summarization** | Not enough data | 7.8 (6 reviews) | 

#### Agentic AI - Email Marketing

| Feature | Crisp | Customerly | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 

#### Integration

| Feature | Crisp | Customerly | 
|---|---|---|
| **Data Import & Export Tools** | Not enough data | 7.9 (11 reviews) | 
| **Integration APIs** | Not enough data | 7.9 (11 reviews) | 
| **Breadth of Partner Applications** | Not enough data | 7.3 (11 reviews) | 
| **CRM Integration** | Not enough data | 8.1 (8 reviews) | 
| **Social Media Integration** | Not enough data | 7.9 (8 reviews) | 
| **E-Commerce Integration** | Not enough data | 7.3 (8 reviews) | 

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **Crisp** | 8.7/10 | 116 |
| **Customerly** | N/A | N/A |

#### Ticket and Case Management

| Feature | Crisp | Customerly | 
|---|---|---|
| **Ticket creation user experience** | 8.6 (45 reviews) | Not enough data | 
| **Ticket response user experience** | 8.8 (46 reviews) ✓ Verified | Not enough data | 
| **Workflow** | 8.6 (47 reviews) ✓ Verified | Not enough data | 
| **Response Automation** | 8.5 (45 reviews) ✓ Verified | Not enough data | 
| **SLA Management** | 7.7 (38 reviews) | Not enough data | 
| **Attachments/Screencasts** | 8.9 (46 reviews) ✓ Verified | Not enough data | 
| **Ticket Collaboration** | 8.9 (46 reviews) | Not enough data | 
| **Customer and Contacts Database** | 8.8 (39 reviews) ✓ Verified | Not enough data | 

#### Generative AI

| Feature | Crisp | Customerly | 
|---|---|---|
| **AI Text Generation** | 8.3 (24 reviews) | Not enough data | 
| **AI Text Summarization** | 8.2 (24 reviews) | Not enough data | 

#### Agentic AI - Help Desk

| Feature | Crisp | Customerly | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

#### Communication Channels

| Feature | Crisp | Customerly | 
|---|---|---|
| **Customer Portal** | 9.1 (44 reviews) ✓ Verified | Not enough data | 
| **Email to Case** | 9.2 (44 reviews) ✓ Verified | Not enough data | 
| **Chat/Live Support** | 9.6 (51 reviews) ✓ Verified | Not enough data | 
| **Social Integration** | 9.2 (45 reviews) ✓ Verified | Not enough data | 
| **Voice** | 8.2 (35 reviews) | Not enough data | 

#### Platform

| Feature | Crisp | Customerly | 
|---|---|---|
| **Mobile User Support** | 8.6 (53 reviews) ✓ Verified | Not enough data | 
| **Customization ** | 8.3 (103 reviews) ✓ Verified | 7.9 (29 reviews) ✓ Verified | 
| **User, Role, and Access Management** | 8.8 (56 reviews) ✓ Verified | Not enough data | 
| **Integration** | 8.9 (51 reviews) ✓ Verified | Not enough data | 
| **Reporting** | 8.2 (51 reviews) ✓ Verified | Not enough data | 
| **Dashboards** | 8.5 (52 reviews) ✓ Verified | Not enough data | 

### AI Chatbots

| Product | Score | Reviews |
|---|---|---|
| **Crisp** | N/A | N/A |
| **Customerly** | N/A | N/A |

#### Core Conversational Capabilities - AI Chatbots

| Feature | Crisp | Customerly | 
|---|---|---|
| **Controlled LLM Response Generation** | Not enough data | Not enough data | 
| **Context Maintenance Within Sessions** | Not enough data | Not enough data | 
| **Natural Language Understanding & Intent Inference** | Not enough data | Not enough data | 

#### Data

| Feature | Crisp | Customerly | 
|---|---|---|
| **Reliability** | Not enough data | Not enough data | 
| **Data Security** | Not enough data | Not enough data | 

#### Interaction

| Feature | Crisp | Customerly | 
|---|---|---|
| **Complex Query Handling** | Not enough data | Not enough data | 
| **Natural Conversation** | Not enough data | Not enough data | 
| **Understanding** | Not enough data | Not enough data | 
| **Context Management** | Not enough data | Not enough data | 
| **Customizability** | Not enough data | Not enough data | 

#### Task & Flow Management - AI Chatbots

| Feature | Crisp | Customerly | 
|---|---|---|
| **Scripted Dialogue & Decision Tree Support** | Not enough data | Not enough data | 
| **Fallback Responses for Unknown Queries** | Not enough data | Not enough data | 

#### Learning

| Feature | Crisp | Customerly | 
|---|---|---|
| **User Interaction Learning** | Not enough data | Not enough data | 
| **Error Learning** | Not enough data | Not enough data | 

#### Deployment & Embedding - AI Chatbots

| Feature | Crisp | Customerly | 
|---|---|---|
| **API Access for Business System Integration** | Not enough data | Not enough data | 
| **Web Widget & SDK Embedding** | Not enough data | Not enough data | 

#### Content Generation

| Feature | Crisp | Customerly | 
|---|---|---|
| **Creativity** | Not enough data | Not enough data | 
| **Content Accuracy** | Not enough data | Not enough data | 

#### Admin & Configuration - AI Chatbots

| Feature | Crisp | Customerly | 
|---|---|---|
| **No-Code Conversation Design** | Not enough data | Not enough data | 

#### System

| Feature | Crisp | Customerly | 
|---|---|---|
| **API Flexibility** | Not enough data | Not enough data | 
| **Update Frequency and Utility** | Not enough data | Not enough data | 
| **Cross-Platform Compatibility	** | Not enough data | Not enough data | 
| **Software Integration** | Not enough data | Not enough data | 

#### Agentic AI - AI Chatbots

| Feature | Crisp | Customerly | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

#### Monitoring & Improvement - AI Chatbots

| Feature | Crisp | Customerly | 
|---|---|---|
| **Feedback-Driven Response Optimization** | Not enough data | Not enough data | 

#### Reliability & Safety - AI Chatbots

| Feature | Crisp | Customerly | 
|---|---|---|
| **Guardrails & Content Controls** | Not enough data | Not enough data | 

### Email Template Builder

| Product | Score | Reviews |
|---|---|---|
| **Crisp** | N/A | N/A |
| **Customerly** | 8.8/10 | 7 |

#### Templates

| Feature | Crisp | Customerly | 
|---|---|---|
| **Text and Themes** | Not enough data | 9.8 (7 reviews) ✓ Verified | 
| **Stock Images** | Not enough data | 8.3 (5 reviews) | 
| **Proofing** | Not enough data | 7.7 (5 reviews) ✓ Verified | 
| **Mobile Responsive** | Not enough data | Not enough data | 

#### Edit

| Feature | Crisp | Customerly | 
|---|---|---|
| **Pre-Made** | Not enough data | 8.6 (6 reviews) ✓ Verified | 
| **Build** | Not enough data | 9.4 (6 reviews) ✓ Verified | 
| **HTML** | Not enough data | 9.0 (7 reviews) ✓ Verified | 

#### Logistics

| Feature | Crisp | Customerly | 
|---|---|---|
| **Analytics** | Not enough data | 9.2 (6 reviews) ✓ Verified | 
| **Issues** | Not enough data | 8.7 (5 reviews) ✓ Verified | 
| **Integrations** | Not enough data | 8.3 (6 reviews) ✓ Verified | 
| **Shareable Link** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Crisp | Customerly | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

#### Agentic AI - Email Template Builder

| Feature | Crisp | Customerly | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 

### Shared Inbox

| Product | Score | Reviews |
|---|---|---|
| **Crisp** | 8.2/10 | 17 |
| **Customerly** | N/A | N/A |

#### Productivity Tools

| Feature | Crisp | Customerly | 
|---|---|---|
| **Notes** | 8.9 (16 reviews) | Not enough data | 
| **Internal Discussion** | 8.4 (16 reviews) | Not enough data | 
| **Assignments and Tasks** | 7.9 (16 reviews) | Not enough data | 
| **Workflows** | 8.5 (16 reviews) | Not enough data | 
| **Templates** | 8.5 (16 reviews) | Not enough data | 
| **Integrations** | 8.3 (16 reviews) | Not enough data | 
| **Tagging System** | 8.5 (16 reviews) | Not enough data | 

#### Analytics

| Feature | Crisp | Customerly | 
|---|---|---|
| **Trends** | 7.4 (16 reviews) | Not enough data | 
| **Performance Tracking** | 7.9 (16 reviews) | Not enough data | 
| **Email Tracking** | 7.8 (16 reviews) | Not enough data | 

#### Agentic AI - Shared Inbox

| Feature | Crisp | Customerly | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Chatbots

| Product | Score | Reviews |
|---|---|---|
| **Crisp** | N/A | N/A |
| **Customerly** | N/A | N/A |

#### Responses

| Feature | Crisp | Customerly | 
|---|---|---|
| **Customization** | Not enough data | Not enough data | 
| **Control** | Not enough data | Not enough data | 
| **Route To Human** | Not enough data | Not enough data | 
| **Menu bars** | Not enough data | Not enough data | 
| **Drip sequences** | Not enough data | Not enough data | 

#### Platform

| Feature | Crisp | Customerly | 
|---|---|---|
| **Live chat** | Not enough data | Not enough data | 
| **Integrations** | Not enough data | Not enough data | 
| **Branding** | Not enough data | Not enough data | 
| **Analytics** | Not enough data | Not enough data | 
| **A/B testing** | Not enough data | Not enough data | 
| **Role-based access** | Not enough data | Not enough data | 
| **Collection of information** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Crisp | Customerly | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Survey

| Product | Score | Reviews |
|---|---|---|
| **Crisp** | N/A | N/A |
| **Customerly** | 6.8/10 | 6 |

#### Survey Management

| Feature | Crisp | Customerly | 
|---|---|---|
| **Survey Builder** | Not enough data | 8.3 (6 reviews) | 
| **Question Types** | Not enough data | 8.3 (6 reviews) | 
| **Templates** | Not enough data | 8.3 (6 reviews) | 
| **Survey Distribution** | Not enough data | 7.5 (6 reviews) | 

#### Survey Customization

| Feature | Crisp | Customerly | 
|---|---|---|
| **Branching/Skip Logic** | Not enough data | 8.1 (6 reviews) | 
| **Branding** | Not enough data | 7.3 (5 reviews) | 
| **Multimedia Support** | Not enough data | 6.7 (5 reviews) | 
| **Multilingual Surveys** | Not enough data | 4.0 (5 reviews) | 

#### Survey Insights

| Feature | Crisp | Customerly | 
|---|---|---|
| **Reporting & Analytics** | Not enough data | 6.3 (5 reviews) | 
| **BI Tools Integration** | Not enough data | 4.7 (5 reviews) | 
| **Data Exporting** | Not enough data | 5.3 (5 reviews) | 
| **Permissions** | Not enough data | 7.0 (5 reviews) | 

#### Agentic AI - Survey

| Feature | Crisp | Customerly | 
|---|---|---|
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Conversational Support

| Product | Score | Reviews |
|---|---|---|
| **Crisp** | N/A | N/A |
| **Customerly** | 7.6/10 | 6 |

#### Conversational Platform

| Feature | Crisp | Customerly | 
|---|---|---|
| **Personalization** | Not enough data | 8.3 (6 reviews) | 
| **Omnichannel** | Not enough data | 8.1 (6 reviews) | 
| **Contextual Engagement** | Not enough data | 7.5 (6 reviews) | 
| **Proactive Engagement** | Not enough data | 7.8 (6 reviews) | 

#### Support Automation

| Feature | Crisp | Customerly | 
|---|---|---|
| **Intelligent Routing** | Not enough data | 8.1 (6 reviews) | 
| **Seamless Escalation** | Not enough data | 7.2 (6 reviews) | 
| **Transcripts** | Not enough data | 8.3 (6 reviews) | 
| **Self-Serve Support** | Not enough data | 7.5 (6 reviews) | 

#### Generative AI

| Feature | Crisp | Customerly | 
|---|---|---|
| **AI Text Generation** | Not enough data | 6.4 (6 reviews) | 
| **AI Text Summarization** | Not enough data | 6.9 (6 reviews) | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **Crisp** | 8.6/10 | 124 |
| **Customerly** | 8.4/10 | 32 |

#### Generative AI

| Feature | Crisp | Customerly | 
|---|---|---|
| **AI Text Generation** | 8.0 (38 reviews) | 7.3 (15 reviews) | 
| **AI Text Summarization** | 8.2 (34 reviews) | 7.4 (15 reviews) | 
| **AI Text-to-Speech** | 7.1 (35 reviews) | Not enough data | 

#### Communication

| Feature | Crisp | Customerly | 
|---|---|---|
| **Pop-up Chat** | 9.3 (102 reviews) ✓ Verified | 9.2 (31 reviews) ✓ Verified | 
| **Notifications** | 9.2 (100 reviews) ✓ Verified | 8.9 (31 reviews) ✓ Verified | 
| **Targeted Emails** | 8.4 (75 reviews) ✓ Verified | 8.9 (27 reviews) | 
| **In-App Messaging** | 9.3 (88 reviews) ✓ Verified | 9.3 (29 reviews) ✓ Verified | 
| **Co-Browsing** | 8.7 (61 reviews) ✓ Verified | 8.3 (18 reviews) | 

####  Internal Use

| Feature | Crisp | Customerly | 
|---|---|---|
| **Customization ** | 8.3 (103 reviews) ✓ Verified | 7.9 (29 reviews) ✓ Verified | 
| **Conversation Archiving** | 8.8 (92 reviews) ✓ Verified | 8.5 (29 reviews) ✓ Verified | 
| **Lead Development** | 8.3 (82 reviews) ✓ Verified | 8.3 (29 reviews) ✓ Verified | 
| **Knowledge Base** | 8.7 (86 reviews) ✓ Verified | 8.1 (27 reviews) ✓ Verified | 
| **Team Inbox ** | 8.8 (94 reviews) ✓ Verified | 8.8 (29 reviews) ✓ Verified | 
| **Customer Profiles** | 8.9 (91 reviews) ✓ Verified | 8.4 (28 reviews) ✓ Verified | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **Crisp** | 7.8/10 | 50 |
| **Customerly** | N/A | N/A |

#### Generative AI

| Feature | Crisp | Customerly | 
|---|---|---|
| **AI Text Summarization** | 7.2 (24 reviews) | Not enough data | 

#### Self-Service Experience

| Feature | Crisp | Customerly | 
|---|---|---|
| **Knowledge Base** | 8.5 (46 reviews) | Not enough data | 
| **Searchable Articles** | 8.3 (45 reviews) | Not enough data | 
| **Community Forums** | 6.7 (36 reviews) | Not enough data | 
| **Mobile Optimization** | 8.3 (31 reviews) | Not enough data | 
| **Personalization** | 7.9 (35 reviews) | Not enough data | 

#### Self-Service Platform

| Feature | Crisp | Customerly | 
|---|---|---|
| **Branding** | 7.9 (34 reviews) | Not enough data | 
| **Automation** | 7.9 (35 reviews) | Not enough data | 
| **Artificial Intelligence** | 7.0 (32 reviews) | Not enough data | 
| **Integrations** | 8.4 (36 reviews) | Not enough data | 

#### Agentic AI - Customer Self-Service

| Feature | Crisp | Customerly | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Social Customer Service

| Product | Score | Reviews |
|---|---|---|
| **Crisp** | 8.8/10 | 21 |
| **Customerly** | N/A | N/A |

#### Generative AI

| Feature | Crisp | Customerly | 
|---|---|---|
| **AI Text Generation** | 8.8 (7 reviews) | Not enough data | 
| **AI Text Summarization** | 8.8 (7 reviews) | Not enough data | 

#### Process

| Feature | Crisp | Customerly | 
|---|---|---|
| **Mentions** | 8.1 (16 reviews) | Not enough data | 
| **Tickets** | 8.2 (14 reviews) | Not enough data | 
| **Macros** | 8.7 (14 reviews) | Not enough data | 

#### Channels

| Feature | Crisp | Customerly | 
|---|---|---|
| **Email** | 9.1 (18 reviews) | Not enough data | 
| **Social** | 9.4 (18 reviews) | Not enough data | 
| **Live Chat** | 9.6 (19 reviews) | Not enough data | 
| **Phone** | 7.6 (11 reviews) | Not enough data | 
| **Text** | 8.8 (12 reviews) | Not enough data | 

#### Insight

| Feature | Crisp | Customerly | 
|---|---|---|
| **Surveys** | 8.6 (12 reviews) | Not enough data | 
| **Reporting** | 8.6 (15 reviews) | Not enough data | 
| **Visitor Activity** | 8.6 (18 reviews) | Not enough data | 
| **Help Desk** | 9.6 (16 reviews) | Not enough data | 

### Digital Customer Service Platforms

| Product | Score | Reviews |
|---|---|---|
| **Crisp** | 7.9/10 | 12 |
| **Customerly** | N/A | N/A |

#### Generative AI

| Feature | Crisp | Customerly | 
|---|---|---|
| **AI Text Generation** | 7.8 (12 reviews) | Not enough data | 
| **AI Text Summarization** | 7.9 (12 reviews) | Not enough data | 

### AI Customer Support Agents

| Product | Score | Reviews |
|---|---|---|
| **Crisp** | N/A | N/A |
| **Customerly** | N/A | N/A |

#### Customer Query Resolution - AI Customer Support Agents

| Feature | Crisp | Customerly | 
|---|---|---|
| **Automated Ticket Resolution** | Not enough data | Not enough data | 
| **Contextual Response Generation** | Not enough data | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | 
| **Knowledge Base Utilization** | Not enough data | Not enough data | 
| **Multilingual Support** | Not enough data | Not enough data | 

#### Customer Interaction Automation - AI Customer Support Agents

| Feature | Crisp | Customerly | 
|---|---|---|
| **Proactive Customer Outreach** | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 
| **Escalation Handling** | Not enough data | Not enough data | 
| **Workflow Optimization** | Not enough data | Not enough data | 

#### Automation

| Feature | Crisp | Customerly | 
|---|---|---|
| **Customer Interaction Automation** | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 
| **Document Processing** | Not enough data | Not enough data | 

#### Autonomy

| Feature | Crisp | Customerly | 
|---|---|---|
| **Independent Decision Making** | Not enough data | Not enough data | 
| **Adaptive Responses** | Not enough data | Not enough data | 
| **Task Execution** | Not enough data | Not enough data | 
| **Problem Solving** | Not enough data | Not enough data | 

### AI Agents

| Product | Score | Reviews |
|---|---|---|
| **Crisp** | N/A | N/A |
| **Customerly** | N/A | N/A |

#### Agentic AI - AI Agents

| Feature | Crisp | Customerly | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (1):** [Live Chat Software](https://www.g2.com/categories/live-chat)

**Unique to Crisp (5):** [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms), [Shared Inbox Software](https://www.g2.com/categories/shared-inbox), [Social Customer Service Software](https://www.g2.com/categories/social-customer-service), [Help Desk Software](https://www.g2.com/categories/help-desk), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service)

**Unique to Customerly (7):** [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents), [Email Template Builder Software](https://www.g2.com/categories/email-template-builder), [Email Marketing Software](https://www.g2.com/categories/email-marketing), [Survey Software](https://www.g2.com/categories/survey), [AI Chatbots Software](https://www.g2.com/categories/ai-chatbots), [Chatbots Software](https://www.g2.com/categories/chatbots), [Conversational Support Software](https://www.g2.com/categories/conversational-support)


---
## Reviewer Demographics

### By Company Size

| Segment | Crisp | Customerly | 
|---|---|---|
| **Small-Business** | 87.9% | 73.0% | 
| **Mid-Market** | 12.1% | 24.3% | 
| **Enterprise** | 0% | 2.7% | 

### By Industry

#### Crisp

- **Computer Software:** 27.7%
- **Information Technology and Services:** 7.1%
- **Marketing and Advertising:** 6.0%
- **Internet:** 5.4%
- **Leisure, Travel & Tourism:** 4.3%
- **Financial Services:** 3.8%
- **Insurance:** 2.7%
- **Telecommunications:** 2.2%
- **Hospital & Health Care:** 2.2%
- **Retail:** 2.2%
- **Other:** 36.4%

#### Customerly

- **Computer Software:** 24.3%
- **Information Technology and Services:** 21.6%
- **Computer & Network Security:** 8.1%
- **Marketing and Advertising:** 5.4%
- **E-Learning:** 5.4%
- **Apparel & Fashion:** 2.7%
- **Arts and Crafts:** 2.7%
- **Chemicals:** 2.7%
- **Computer Hardware:** 2.7%
- **Education Management:** 2.7%
- **Other:** 21.6%

---
## Alternatives

### Alternatives to Crisp

- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3863 reviews)
- [Tidio](https://www.g2.com/products/tidio/reviews) — 4.6/5 stars (1906 reviews)
- [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3751 reviews)
- [LiveChat](https://www.g2.com/products/livechat/reviews) — 4.5/5 stars (808 reviews)
- [FreshChat](https://www.g2.com/products/freshworks-freshchat/reviews) — 4.4/5 stars (499 reviews)
- [HelpCrunch](https://www.g2.com/products/helpcrunch/reviews) — 4.7/5 stars (238 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6971 reviews)
- [Front](https://www.g2.com/products/front/reviews) — 4.6/5 stars (2472 reviews)
- [Drift](https://www.g2.com/products/drift/reviews) — 4.4/5 stars (1256 reviews)
- [Help Scout](https://www.g2.com/products/help-scout/reviews) — 4.4/5 stars (428 reviews)

### Alternatives to Customerly

- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3863 reviews)
- [Tidio](https://www.g2.com/products/tidio/reviews) — 4.6/5 stars (1906 reviews)
- [FreshChat](https://www.g2.com/products/freshworks-freshchat/reviews) — 4.4/5 stars (499 reviews)
- [LiveAgent](https://www.g2.com/products/liveagent/reviews) — 4.5/5 stars (1538 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6971 reviews)
- [LiveChat](https://www.g2.com/products/livechat/reviews) — 4.5/5 stars (808 reviews)
- [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3751 reviews)
- [Intuit Mailchimp Email Marketing](https://www.g2.com/products/intuit-mailchimp-email-marketing/reviews) — 4.3/5 stars (12975 reviews)
- [Drift](https://www.g2.com/products/drift/reviews) — 4.4/5 stars (1256 reviews)
- [Kustomer](https://www.g2.com/products/kustomer/reviews) — 4.4/5 stars (555 reviews)

---
## Top Discussions

### Crisp

- Title: [Is crisp chat free?](https://www.g2.com/discussions/is-crisp-chat-free) — 2 comments
  > **Top comment:** "Crisp has a Basic plan that includes two seats and limited features. However, if you need a team to communicate with website visitors and help them, Basic..."
- Title: [What is crisp chat?](https://www.g2.com/discussions/what-is-crisp-chat) — 1 comment
  > **Top comment:** "Simply-put, its a live chat software/service that you can embed in your site.

By far the best option I've used to date.  The live support or "Magic..."
- Title: [How do you measure success of customer support using Crisp?](https://www.g2.com/discussions/29935-how-do-you-measure-success-of-customer-support-using-crisp) — 1 comment
  > **Top comment:** "Best customer support I have had so far for a tool that we pay less than 10k a year"

### Customerly

- Title: [What is Customerly used for?](https://www.g2.com/discussions/what-is-customerly-used-for) — 1 comment
  > **Top comment:** "SaaS companies use Customerly for Support, Success and Product Marketing. Some customers use Customer for automating support with Aura AI, others provide..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/crisp-vs-customerly)