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# Crisp vs Customerly Comparison - What are their main differences?

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CrispCustomerly[+ Add Product](#)

Reviews

**Crisp** [

4.5/5(205)

](https://www.g2.com/products/crisp/reviews#reviews)

**Customerly** [

4.4/5(38)

](https://www.g2.com/products/customerly/reviews#reviews)

Pricing

**Crisp**
Free Trial

**Free** · Free 

**Customerly**
Free Trial

**$19.00** 1 SEATS Per Month · Core

**Pricing Insights**
from reviews

Time to Implement

**Crisp**
1 month

Based on 86 responses

**Customerly**
\<1 monthFaster

Based on 8 responses

Return on Investment

**Crisp**
5 months

Based on 77 responses

**Customerly**
2 months3 months sooner

Based on 8 responses

Perceived Cost

**Crisp**
$$$$$

**Customerly**
$$$$$

Average Discount

**Crisp**
9%

**Customerly**
Not enough reviews yet

 ![Crisp](https://images.g2crowd.com/uploads/product/hd_favicon/1487567046/crisp.png "Crisp")

 ![Customerly](https://images.g2crowd.com/uploads/product/hd_favicon/95cf1f430b439d3b5919c2a6931241bf/customerly.svg "Customerly")

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Pros & Cons

**Crisp**
[
Customer Support (30)
](https://www.g2.com/products/crisp/reviews?filters%5Bsentiment_snippet%5D=1606058&qs=pros-and-cons#reviews)[
Features (28)
](https://www.g2.com/products/crisp/reviews?filters%5Bsentiment_snippet%5D=1606238&qs=pros-and-cons#reviews)[
Missing Features (10)
](https://www.g2.com/products/crisp/reviews?filters%5Bsentiment_snippet%5D=1606705&qs=pros-and-cons#reviews)[
Limited Features (7)
](https://www.g2.com/products/crisp/reviews?filters%5Bsentiment_snippet%5D=1605717&qs=pros-and-cons#reviews)

**Customerly**
[
Customer Support (11)
](https://www.g2.com/products/customerly/reviews?filters%5Bsentiment_snippet%5D=1981162&qs=pros-and-cons#reviews)[
Features (8)
](https://www.g2.com/products/customerly/reviews?filters%5Bsentiment_snippet%5D=2004390&qs=pros-and-cons#reviews)[
Cost (4)
](https://www.g2.com/products/customerly/reviews?filters%5Bsentiment_snippet%5D=2004340&qs=pros-and-cons#reviews)[
Cost Limitations (4)
](https://www.g2.com/products/customerly/reviews?filters%5Bsentiment_snippet%5D=2004344&qs=pros-and-cons#reviews)

Integrations

**Crisp**
[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_4779cfb4c2599a3c393d0760d3fdb570/0673e7c9-1380-4a47-bc24-e35226c43662.png "Product Avatar Image")

Activepieces

](https://www.g2.com/products/activepieces/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_6298fe9b8cbf7132e70fdb03b5f7067f/mantle-mantle.png "Product Avatar Image")

Mantle

](https://www.g2.com/products/mantle-mantle/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_c4f3e03d3fd3e972488f9a3a4d1c2d24/n8n.png "Product Avatar Image")

n8n

](https://www.g2.com/products/n8n/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_f6ee5c9dddbf5c28b136829c8782ed1b/slack.png "Product Avatar Image")

Slack

](https://www.g2.com/products/slack/reviews)[
View all
](https://www.g2.com/products/crisp/integrations)

**Customerly**
[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/vendor/image/492/large_detail_0f38b80ca04c245e0c4383c048a59bd2.png "Product Avatar Image")

Facebook Messenger

](https://www.g2.com/products/facebook-messenger/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_a2f1314b66832cb1797acd0c553db143/webdew-hubspot.png "Product Avatar Image")

HubSpot

](https://www.g2.com/products/webdew-hubspot/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_813036d8645556eaa09e65afac4cff1e/ios-sdk.jpg "Product Avatar Image")

iOS SDK

](https://www.g2.com/products/ios-sdk/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_45e7ea84af6f10e19721128c13b8886d/next-js.jpg "Product Avatar Image")

Next.js

](https://www.g2.com/products/next-js/reviews)[
View all
](https://www.g2.com/products/customerly/integrations)

Screenshots

**Crisp**
 ![Crisp screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/1300484/Frame-8.jpg)

**Customerly**
 ![Customerly screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/1435813/image.png)

Ratings

Meets Requirements

**Crisp**

8.8

8.8161

**Customerly**

8.9

8.934

Ease of Use

**Crisp**

9.0

9.0166

**Customerly**

9.0

9.035

Ease of Setup

**Crisp**

8.9

8.9139

**Customerly**

8.6

8.623

Ease of Admin

**Crisp**

8.8

8.8108

**Customerly**

8.9

8.917

Quality of Support

**Crisp**

9.1

9.1161

**Customerly**

8.7

8.731

Has the product been a good partner in doing business?

**Crisp**

8.9

8.9108

**Customerly**

9.3

9.316

Product Direction (% positive)

**Crisp**

9.2

9.2152

**Customerly**

9.3

9.335

Features

Live Chat[Hide 44 FeaturesShow 44 Features](javascript:void(0);)

8.6

130

8.4

32

Generative AI

AI Text Generation

8.1(won by 0.8)

39

 (There is a greater than 0.5 difference between this product's rating and its competitors)

7.3

15

AI Text Summarization

8.2(won by 0.8)

34

 (There is a greater than 0.5 difference between this product's rating and its competitors)

7.4

15

AI Text-to-Speech

7.1(won by default)

35

Not enough data

Generative AI

Not enough data

Not enough data

Communication

Pop-up Chat

9.3(won by 0.1)

104

|

Verified

9.2

31

|

Verified

Notifications

9.2(won by 0.3)

100

|

Verified

8.9

31

|

Verified

Targeted Emails

8.4

75

|

Verified

8.9(won by 0.5)

27

 (There is a greater than 0.5 difference between this product's rating and its competitors)

In-App Messaging

9.3(tied score)

89

|

Verified

9.3(tied score)

29

|

Verified

Co-Browsing

8.7(won by 0.4)

61

|

Verified

8.3

18

Real-Time Notifications

Not enough data

Not enough data

Real-time Consumer-facing Chat

Not enough data

Not enough data

 Internal Use

Customization 

8.3(won by 0.4)

103

|

Verified

7.9

29

|

Verified

Conversation Archiving

8.8(won by 0.3)

93

|

Verified

8.5

29

|

Verified

Lead Development

8.3(tied score)

82

|

Verified

8.3(tied score)

29

|

Verified

Knowledge Base

8.7(won by 0.6)

87

|

Verified

 (There is a greater than 0.5 difference between this product's rating and its competitors)

8.1

27

|

Verified

Team Inbox 

8.8(tied score)

98

|

Verified

8.8(tied score)

29

|

Verified

Customer Profiles

8.9(won by 0.5)

91

|

Verified

 (There is a greater than 0.5 difference between this product's rating and its competitors)

8.4

28

|

Verified

Additional Functionality

Real-Time Analytics

Not enough data

Not enough data

Email Management

Not enough data

Not enough data

API

Not enough data

Not enough data

Single Sign On

Not enough data

Not enough data

Search/Filter

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Canned Responses

Not enough data

Not enough data

Surveys & Feedback

Not enough data

Not enough data

Reporting/Analytics

Not enough data

Not enough data

Transfers/Routing

Not enough data

Not enough data

Geotargeting

Not enough data

Not enough data

Interaction Tracking

Not enough data

Not enough data

CRM

Not enough data

Not enough data

Transcripts/Chat History

Not enough data

Not enough data

Document Storage

Not enough data

Not enough data

Screen Sharing

Not enough data

Not enough data

Contact Management

Not enough data

Not enough data

Autoresponders

Not enough data

Not enough data

Multi-Channel Communication

Not enough data

Not enough data

Mobile Access

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Offline Form

Not enough data

Not enough data

Real-Time Monitoring

Not enough data

Not enough data

Support Ticket Management

Not enough data

Not enough data

File Sharing

Not enough data

Not enough data

Email Marketing[Hide 66 FeaturesShow 66 Features](javascript:void(0);)

Not enough data

8.2

18

Email Marketing

Email and Mobile Preview

Not enough data

8.8(won by default)

16

Manage Email Lists

Not enough data

9.0(won by default)

17

High-Volume Sending

Not enough data

8.6(won by default)

13

Building and Personalizing Emails

Not enough data

8.4(won by default)

17

Sending Outbound Emails

Not enough data

8.6(won by default)

16

Manage Email Deliverability

Not enough data

8.5(won by default)

14

Automated Email Responses

Not enough data

8.4(won by default)

16

Multi-user Account

Not enough data

9.3(won by default)

9

Surveys

Not enough data

8.5(won by default)

10

Reporting & Analytics

Basic Reporting

Not enough data

7.8(won by default)

16

A/B Testing

Not enough data

Feature Not Available

Generative AI

AI Text Generation

Not enough data

8.3(won by default)

7

AI Text Summarization

Not enough data

7.8(won by default)

6

Generative AI

Not enough data

Not enough data

Agentic AI - Email Marketing

Autonomous Task Execution

Not enough data

Not enough data

Autonomous Task Execution

Not enough data

Not enough data

Multi-step Planning

Not enough data

Not enough data

Cross-system Integration

Not enough data

Not enough data

Cross-system Integration

Not enough data

Not enough data

Integration

Data Import & Export Tools

Not enough data

7.9(won by default)

11

Integration APIs

Not enough data

7.9(won by default)

11

Breadth of Partner Applications

Not enough data

7.3(won by default)

11

CRM Integration

Not enough data

8.1(won by default)

8

Social Media Integration

Not enough data

7.9(won by default)

8

E-Commerce Integration

Not enough data

7.3(won by default)

8

Third-Party Integrations

Not enough data

Not enough data

Additional Functionality

Personalization

Not enough data

Not enough data

Autoresponders

Not enough data

Not enough data

Customer Segmentation

Not enough data

Not enough data

Newsletter Management

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

WYSIWYG Editor

Not enough data

Not enough data

Engagement Tracking

Not enough data

Not enough data

Preview Functionality

Not enough data

Not enough data

Email Tracking

Not enough data

Not enough data

Email Campaign Management

Not enough data

Not enough data

Landing Pages/Web Forms

Not enough data

Not enough data

Customizable Branding

Not enough data

Not enough data

Lead Capture

Not enough data

Not enough data

Mobile Optimization

Not enough data

Not enough data

Customer Journey Mapping

Not enough data

Not enough data

ROI Tracking

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Customizable Fields

Not enough data

Not enough data

Reporting/Analytics

Not enough data

Not enough data

Click Tracking

Not enough data

Not enough data

List Management

Not enough data

Not enough data

GDPR Compliance

Not enough data

Not enough data

Subscriber Management

Not enough data

Not enough data

Email Sequences

Not enough data

Not enough data

Campaign Scheduling

Not enough data

Not enough data

Event Triggered Actions

Not enough data

Not enough data

Multi-Language

Not enough data

Not enough data

Template Management

Not enough data

Not enough data

Customizable CTAs

Not enough data

Not enough data

Real-Time Analytics

Not enough data

Not enough data

Dynamic Content

Not enough data

Not enough data

CAN-SPAM Compliance

Not enough data

Not enough data

Multi-Channel Marketing

Not enough data

Not enough data

HTML Editor

Not enough data

Not enough data

Contact Management

Not enough data

Not enough data

Drip Campaigns

Not enough data

Not enough data

Campaign Analytics

Not enough data

Not enough data

Product Recommendations

Not enough data

Not enough data

Image Library

Not enough data

Not enough data

Workflow Automation

Not enough data

Not enough data

Help Desk[Hide 74 FeaturesShow 74 Features](javascript:void(0);)

8.7

116

Not enough data

Ticket and Case Management

Ticket Creation User Experience

8.6(won by default)

45

Not enough data

Ticket Response User Experience

8.8(won by default)

46

|

Verified

Not enough data

Workflow

8.6(won by default)

47

|

Verified

Not enough data

Automated Response

8.5(won by default)

45

|

Verified

Not enough data

Service Level Agreement (SLA) Management

7.7(won by default)

38

Not enough data

Attachments/Screencasts

8.9(won by default)

46

|

Verified

Not enough data

Ticket Collaboration

8.9(won by default)

46

Not enough data

Customer/Contact Database

8.8(won by default)

39

|

Verified

Not enough data

Workflow Management

Not enough data

Not enough data

Knowledge Base Management

Not enough data

Not enough data

Ticket Management

Not enough data

Not enough data

Call Center Management

Not enough data

Not enough data

Queue Management

Not enough data

Not enough data

Inbox Management

Not enough data

Not enough data

Support Ticket Management

Not enough data

Not enough data

Email Management

Not enough data

Not enough data

Generative AI

AI Text Generation

8.3(won by default)

24

Not enough data

AI Text Summarization

8.2(won by default)

24

Not enough data

Generative AI

Not enough data

Not enough data

Agentic AI - Help Desk

Autonomous Task Execution

Not enough data

Not enough data

Natural Language Interaction

Not enough data

Not enough data

Proactive Assistance

Not enough data

Not enough data

Communication Channels

Customer Portal

9.1(won by default)

44

|

Verified

Not enough data

Email to Case

9.2(won by default)

44

|

Verified

Not enough data

Live Chat Support

9.6(won by default)

51

|

Verified

Not enough data

Social Media Integration

9.2(won by default)

45

|

Verified

Not enough data

Voice

8.2(won by default)

35

Not enough data

Video Chat

Not enough data

Not enough data

Platform

Customization 

8.3(won by 0.4)

103

|

Verified

7.9

29

|

Verified

Mobile User Support

8.6(won by default)

53

|

Verified

Not enough data

User, Role, and Access Management

8.8(won by default)

56

|

Verified

Not enough data

Third-Party Integrations

8.9(won by default)

51

|

Verified

Not enough data

Reporting

8.2(won by default)

51

|

Verified

Not enough data

Activity Dashboard

8.5(won by default)

52

|

Verified

Not enough data

Mobile Access

Not enough data

Not enough data

Additional Functionality

Automated Routing

Not enough data

Not enough data

Chatbot

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Autoresponders

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Real-Time Monitoring

Not enough data

Not enough data

CRM

Not enough data

Not enough data

Gamification

Not enough data

Not enough data

Conversation Intelligence

Not enough data

Not enough data

Customizable Fields

Not enough data

Not enough data

Surveys & Feedback

Not enough data

Not enough data

Key Performance Indicators

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Multi-Channel Communication

Not enough data

Not enough data

Voice Recognition

Not enough data

Not enough data

Live Chat

Not enough data

Not enough data

Task Automation

Not enough data

Not enough data

IVR

Not enough data

Not enough data

Language Detection

Not enough data

Not enough data

Multiple Data Sources

Not enough data

Not enough data

Predictive Analytics

Not enough data

Not enough data

API

Not enough data

Not enough data

Alerts/Escalation

Not enough data

Not enough data

Data Security

Not enough data

Not enough data

Interaction Tracking

Not enough data

Not enough data

Prioritization

Not enough data

Not enough data

Secure Data Storage

Not enough data

Not enough data

Macros/Templated Responses

Not enough data

Not enough data

Performance Metrics

Not enough data

Not enough data

Single Sign On

Not enough data

Not enough data

Mobile App

Not enough data

Not enough data

Reporting/Analytics

Not enough data

Not enough data

Access Controls/Permissions

Not enough data

Not enough data

Email Templates

Not enough data

Not enough data

Real-Time Notifications

Not enough data

Not enough data

Automated Responses

Not enough data

Not enough data

Data Import/Export

Not enough data

Not enough data

Personalization

Not enough data

Not enough data

Workflow Automation

Not enough data

Not enough data

Email Template Builder[Hide 15 FeaturesShow 15 Features](javascript:void(0);)

Not enough data

8.8

7

Templates

Text and Themes

Not enough data

9.8(won by default)

7

|

Verified

Stock Images

Not enough data

8.3(won by default)

5

Proofing

Not enough data

7.7(won by default)

5

|

Verified

Mobile Responsive

Not enough data

Not enough data

Edit

Pre-Made

Not enough data

8.6(won by default)

6

|

Verified

Build

Not enough data

9.4(won by default)

6

|

Verified

HTML

Not enough data

9.0(won by default)

7

|

Verified

Logistics

Analytics

Not enough data

9.2(won by default)

6

|

Verified

Issues

Not enough data

8.7(won by default)

5

|

Verified

Integrations

Not enough data

8.3(won by default)

6

|

Verified

Shareable Link

Not enough data

Not enough data

Generative AI

AI Text Generation

Not enough data

Not enough data

AI Text Summarization

Not enough data

Not enough data

Agentic AI - Email Template Builder

Autonomous Task Execution

Not enough data

Not enough data

Cross-system Integration

Not enough data

Not enough data

Shared Inbox[Hide 12 FeaturesShow 12 Features](javascript:void(0);)

8.2

18

Not enough data

Productivity Tools

Notes

8.9(won by default)

16

Not enough data

Internal Discussion

8.4(won by default)

16

Not enough data

Assignments and Tasks

7.9(won by default)

16

Not enough data

Workflows

8.5(won by default)

16

Not enough data

Templates

8.5(won by default)

16

Not enough data

Integrations

8.3(won by default)

16

Not enough data

Tagging System

8.5(won by default)

16

Not enough data

Analytics

Trends

7.4(won by default)

16

Not enough data

Performance Tracking

7.8(won by default)

17

Not enough data

Email Tracking

7.8(won by default)

16

Not enough data

Agentic AI - Shared Inbox

Autonomous Task Execution

Not enough data

Not enough data

Decision Making

Not enough data

Not enough data

Survey[Hide 64 FeaturesShow 64 Features](javascript:void(0);)

Not enough data

6.8

6

Survey Management

Survey Builder

Not enough data

8.3(won by default)

6

Customizable Questions

Not enough data

8.3(won by default)

6

Templates

Not enough data

8.3(won by default)

6

Survey Distribution

Not enough data

7.5(won by default)

6

Mobile Survey

Not enough data

Not enough data

Site Intercept Survey

Not enough data

Not enough data

Pulse Surveys

Not enough data

Not enough data

Survey Customization

Question Branching

Not enough data

8.1(won by default)

6

Branding

Not enough data

7.3(won by default)

5

Multimedia Support

Not enough data

6.7(won by default)

5

Multilingual Surveys

Not enough data

4.0(won by default)

5

Survey Insights

Reporting & Analytics

Not enough data

6.3(won by default)

5

BI Tools Integration

Not enough data

4.7(won by default)

5

Data Exporting

Not enough data

5.3(won by default)

5

Permissions

Not enough data

7.0(won by default)

5

Collaboration Tools

Not enough data

Not enough data

Presentation Tools

Not enough data

Not enough data

Data Analysis Tools

Not enough data

Not enough data

Real-Time Data

Not enough data

Not enough data

Visual Analytics

Not enough data

Not enough data

Agentic AI - Survey

Adaptive Learning

Not enough data

Not enough data

Proactive Assistance

Not enough data

Not enough data

Decision Making

Not enough data

Not enough data

Dynamic Content

Not enough data

Not enough data

Additional Functionality

Single Sign On

Not enough data

Not enough data

Phone Polling

Not enough data

Not enough data

Online Polling

Not enough data

Not enough data

Support Audio/Images/Video

Not enough data

Not enough data

Engagement Tracking

Not enough data

Not enough data

Question Library

Not enough data

Not enough data

Data Visualization

Not enough data

Not enough data

Survey/Poll Management

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Word Clouds

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Customizable Fields

Not enough data

Not enough data

Template Management

Not enough data

Not enough data

Email Management

Not enough data

Not enough data

Interactive Content

Not enough data

Not enough data

Q&A Management

Not enough data

Not enough data

Surveys & Feedback

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

Feedback Management

Not enough data

Not enough data

API

Not enough data

Not enough data

Data Cleansing

Not enough data

Not enough data

Email Marketing

Not enough data

Not enough data

Data Security

Not enough data

Not enough data

Anonymous Feedback

Not enough data

Not enough data

URL Customization

Not enough data

Not enough data

Question Piping

Not enough data

Not enough data

Offline Response Collection

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

NPS Survey Structure

Not enough data

Not enough data

Drag & Drop

Not enough data

Not enough data

Data Import/Export

Not enough data

Not enough data

Response Validation

Not enough data

Not enough data

Customer Segmentation

Not enough data

Not enough data

Response Quotas

Not enough data

Not enough data

Multi-Language

Not enough data

Not enough data

Sentiment Analysis

Not enough data

Not enough data

Email Reminders

Not enough data

Not enough data

Gamification

Not enough data

Not enough data

Randomization

Not enough data

Not enough data

Conversational Support[Hide 10 FeaturesShow 10 Features](javascript:void(0);)

Not enough data

7.6

6

Conversational Platform

Personalization

Not enough data

8.3(won by default)

6

Omnichannel

Not enough data

8.1(won by default)

6

Contextual Engagement

Not enough data

7.5(won by default)

6

Proactive Engagement

Not enough data

7.8(won by default)

6

Support Automation

Intelligent Routing

Not enough data

8.1(won by default)

6

Seamless Escalation

Not enough data

7.2(won by default)

6

Transcripts

Not enough data

8.3(won by default)

6

Self-Serve Support

Not enough data

7.5(won by default)

6

Generative AI

AI Text Generation

Not enough data

6.4(won by default)

6

AI Text Summarization

Not enough data

6.9(won by default)

6

Customer Self-Service[Hide 17 FeaturesShow 17 Features](javascript:void(0);)

7.8

50

Not enough data

Generative AI

AI Text Summarization

7.2(won by default)

24

Not enough data

Self-Service Experience

Knowledge Base

8.5(won by default)

46

Not enough data

Searchable Articles

8.3(won by default)

45

Not enough data

Community Forums

6.7(won by default)

36

Not enough data

Mobile Optimization

8.3(won by default)

31

Not enough data

Personalization

7.9(won by default)

35

Not enough data

Self-Service Platform

Branding

7.9(won by default)

34

Not enough data

Automation

7.9(won by default)

35

Not enough data

Artificial Intelligence

7.0(won by default)

32

Not enough data

Integrations

8.4(won by default)

36

Not enough data

Agentic AI - Customer Self-Service

Autonomous Task Execution

Not enough data

Not enough data

Multi-step Planning

Not enough data

Not enough data

Cross-system Integration

Not enough data

Not enough data

Adaptive Learning

Not enough data

Not enough data

Natural Language Interaction

Not enough data

Not enough data

Proactive Assistance

Not enough data

Not enough data

Decision Making

Not enough data

Not enough data

Social Customer Service[Hide 14 FeaturesShow 14 Features](javascript:void(0);)

8.8

21

Not enough data

Generative AI

AI Text Generation

8.8(won by default)

7

Not enough data

AI Text Summarization

8.8(won by default)

7

Not enough data

Process

Mentions

8.1(won by default)

16

Not enough data

Tickets

8.2(won by default)

14

Not enough data

Macros

8.7(won by default)

14

Not enough data

Channels

Email

9.1(won by default)

18

Not enough data

Social

9.4(won by default)

18

Not enough data

Live Chat

9.6(won by default)

19

Not enough data

Phone

7.6(won by default)

11

Not enough data

Text

8.8(won by default)

12

Not enough data

Insight

Surveys

8.6(won by default)

12

Not enough data

Reporting

8.6(won by default)

15

Not enough data

Visitor Activity

8.6(won by default)

18

Not enough data

Help Desk

9.6(won by default)

16

Not enough data

Digital Customer Service Platforms[Hide 2 FeaturesShow 2 Features](javascript:void(0);)

7.9

12

Not enough data

Generative AI

AI Text Generation

7.8(won by default)

12

Not enough data

AI Text Summarization

7.9(won by default)

12

Not enough data

Show 7 feature categories with incomplete data

Artificial Intelligence[Hide 37 FeaturesShow 37 Features](javascript:void(0);)

Not enough data

Not enough data

Additional Functionality

Tagging

Not enough data

Not enough data

Natural Language Processing

Not enough data

Not enough data

Data Extraction

Not enough data

Not enough data

Multi-Language

Not enough data

Not enough data

Predictive Analytics

Not enough data

Not enough data

Drag & Drop

Not enough data

Not enough data

Speech Recognition

Not enough data

Not enough data

Reporting/Analytics

Not enough data

Not enough data

Data Storage Management

Not enough data

Not enough data

Virtual Personal Assistant (VPA)

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Customer Segmentation

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Data Import/Export

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

For eCommerce

Not enough data

Not enough data

Role-Based Permissions

Not enough data

Not enough data

Customizable Branding

Not enough data

Not enough data

Search/Filter

Not enough data

Not enough data

Monitoring

Not enough data

Not enough data

Document Management

Not enough data

Not enough data

API

Not enough data

Not enough data

Data Visualization

Not enough data

Not enough data

Trend Analysis

Not enough data

Not enough data

Machine Learning

Not enough data

Not enough data

Access Controls/Permissions

Not enough data

Not enough data

Alerts/Escalation

Not enough data

Not enough data

Performance Metrics

Not enough data

Not enough data

Real-Time Data

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Mobile App

Not enough data

Not enough data

Multiple Data Sources

Not enough data

Not enough data

For Sales Teams/Organizations

Not enough data

Not enough data

Sentiment Analysis

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Chatbot

Not enough data

Not enough data

Workflow Automation

Not enough data

Not enough data

Collaboration & Productivity[Hide 45 FeaturesShow 45 Features](javascript:void(0);)

Not enough data

Not enough data

Additional Functionality

Third-Party Integrations

Not enough data

Not enough data

To-Do List

Not enough data

Not enough data

@mentions

Not enough data

Not enough data

Single Sign On

Not enough data

Not enough data

File Management

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Drag & Drop

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

Prioritization

Not enough data

Not enough data

Access Controls/Permissions

Not enough data

Not enough data

Screen Sharing

Not enough data

Not enough data

Content Management

Not enough data

Not enough data

Brainstorming

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

File Transfer

Not enough data

Not enough data

Calendar Management

Not enough data

Not enough data

Status Tracking

Not enough data

Not enough data

Real-Time Notifications

Not enough data

Not enough data

Version Control

Not enough data

Not enough data

Task Management

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

Real Time Editing

Not enough data

Not enough data

Communication Management

Not enough data

Not enough data

Chat/Messaging

Not enough data

Not enough data

Tagging

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Assignment Management

Not enough data

Not enough data

Task Scheduling

Not enough data

Not enough data

Project Management

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Workflow Management

Not enough data

Not enough data

Secure Data Storage

Not enough data

Not enough data

File Sharing

Not enough data

Not enough data

Document Storage

Not enough data

Not enough data

Task Progress Tracking

Not enough data

Not enough data

Discussions/Forums

Not enough data

Not enough data

Commenting/Notes

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Contact Management

Not enough data

Not enough data

Video Conferencing

Not enough data

Not enough data

Progress Tracking

Not enough data

Not enough data

Mobile Access

Not enough data

Not enough data

API

Not enough data

Not enough data

Document Management

Not enough data

Not enough data

Customizable Branding

Not enough data

Not enough data

Generative AI[Hide 22 FeaturesShow 22 Features](javascript:void(0);)

Not enough data

Not enough data

Additional Functionality

Code Generation

Not enough data

Not enough data

Text to Image

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

API

Not enough data

Not enough data

Natural Language Processing

Not enough data

Not enough data

Virtual Characters and Avatars

Not enough data

Not enough data

Content Generation

Not enough data

Not enough data

Personalization and Recommendation

Not enough data

Not enough data

Conditional Generation

Not enough data

Not enough data

Transformer Model

Not enough data

Not enough data

Automated Image & Video Editing

Not enough data

Not enough data

Interactive and Co-Creative Systems

Not enough data

Not enough data

Text Summarization

Not enough data

Not enough data

Data Augmentation

Not enough data

Not enough data

Variation Autoencoder Models

Not enough data

Not enough data

Adversarial Training

Not enough data

Not enough data

Transfer Learning and Fine-tuning

Not enough data

Not enough data

Simulation and Scenario Generation

Not enough data

Not enough data

Creative Design

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Prompt Engineering

Not enough data

Not enough data

Foundation Model

Not enough data

Not enough data

AI Customer Support Agents[Hide 36 FeaturesShow 36 Features](javascript:void(0);)

Not enough data

Not enough data

Dashboard

Dashboard

Not enough data

Not enough data

Speech Recognition

Speech Recognition

Not enough data

Not enough data

Compliance Management

Compliance Management

Not enough data

Not enough data

Autonomous Task Execution

Autonomous Task Execution

Not enough data

Not enough data

Sentiment Analysis

Sentiment Analysis

Not enough data

Not enough data

Data Security

Data Security

Not enough data

Not enough data

Third-Party Integration

Third-Party Integration

Not enough data

Not enough data

Human-in-the-loop (HITL)

Human-in-the-loop (HITL)

Not enough data

Not enough data

Agentic Task Execution

Agentic Task Execution

Not enough data

Not enough data

Natural Language Processing

Natural Language Processing

Not enough data

Not enough data

Conversational AI

Conversational AI

Not enough data

Not enough data

Performance Metrics

Performance Metrics

Not enough data

Not enough data

Interaction Tracking

Interaction Tracking

Not enough data

Not enough data

Knowledge Base Management

Knowledge Base Management

Not enough data

Not enough data

CRM Integration

CRM Integration

Not enough data

Not enough data

Inquiry Routing

Inquiry Routing

Not enough data

Not enough data

Contextual Guidance

Contextual Guidance

Not enough data

Not enough data

Communications Management

Communications Management

Not enough data

Not enough data

Proactive Chat

Proactive Chat

Not enough data

Not enough data

Ticket Management

Ticket Management

Not enough data

Not enough data

Customer Query Resolution - AI Customer Support Agents

Automated Ticket Resolution

Not enough data

Not enough data

Contextual Response Generation

Not enough data

Not enough data

Sentiment Analysis

Not enough data

Not enough data

Knowledge Base Utilization

Not enough data

Not enough data

Multilingual Support

Not enough data

Not enough data

Customer Interaction Automation - AI Customer Support Agents

Proactive Customer Outreach

Not enough data

Not enough data

Feedback Collection

Not enough data

Not enough data

Escalation Handling

Not enough data

Not enough data

Workflow Optimization

Not enough data

Not enough data

Automation

Customer Interaction Automation

Not enough data

Not enough data

Feedback Collection

Not enough data

Not enough data

Document Processing

Not enough data

Not enough data

Autonomy

Independent Decision Making

Not enough data

Not enough data

Adaptive Responses

Not enough data

Not enough data

Task Execution

Not enough data

Not enough data

Problem Solving

Not enough data

Not enough data

AI Chatbots[Hide 77 FeaturesShow 77 Features](javascript:void(0);)

Not enough data

Not enough data

Core Conversational Capabilities - AI Chatbots

Controlled LLM Response Generation

Not enough data

Not enough data

Context Maintenance Within Sessions

Not enough data

Not enough data

Natural Language Understanding & Intent Inference

Not enough data

Not enough data

Data

Reliability

Not enough data

Not enough data

Data Security

Not enough data

Not enough data

Interaction

Complex Query Handling

Not enough data

Not enough data

Natural Conversation

Not enough data

Not enough data

Understanding

Not enough data

Not enough data

Feedback Management

Not enough data

Not enough data

Customizability

Not enough data

Not enough data

Multi-Channel Management

Not enough data

Not enough data

Communication Management

Not enough data

Not enough data

Workflow Management

Not enough data

Not enough data

Email Management

Not enough data

Not enough data

Knowledge Base Management

Not enough data

Not enough data

Task & Flow Management - AI Chatbots

Scripted Dialogue & Decision Tree Support

Not enough data

Not enough data

Fallback Responses for Unknown Queries

Not enough data

Not enough data

Learning

User Interaction Learning

Not enough data

Not enough data

Error Learning

Not enough data

Not enough data

Deployment & Embedding - AI Chatbots

API Access for Business System Integration

Not enough data

Not enough data

Web Widget & SDK Embedding

Not enough data

Not enough data

Content Generation

Creativity

Not enough data

Not enough data

Content Accuracy

Not enough data

Not enough data

Admin & Configuration - AI Chatbots

No-Code Conversation Design

Not enough data

Not enough data

System

API Flexibility

Not enough data

Not enough data

Update Frequency and Utility

Not enough data

Not enough data

Cross-Platform Compatibility 

Not enough data

Not enough data

Software Integration

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Agentic AI - AI Chatbots

Autonomous Task Execution

Not enough data

Not enough data

Multi-step Planning

Not enough data

Not enough data

Cross-system Integration

Not enough data

Not enough data

Adaptive Learning

Not enough data

Not enough data

Natural Language Interaction

Not enough data

Not enough data

Proactive Assistance

Not enough data

Not enough data

Decision Making

Not enough data

Not enough data

Monitoring & Improvement - AI Chatbots

Feedback-Driven Response Optimization

Not enough data

Not enough data

Reliability & Safety - AI Chatbots

Guardrails & Content Controls

Not enough data

Not enough data

Additional Functionality

Autoresponders

Not enough data

Not enough data

Configurable Workflow

Not enough data

Not enough data

Natural Language Processing

Not enough data

Not enough data

Customizable Branding

Not enough data

Not enough data

Sentiment Analysis

Not enough data

Not enough data

Real-Time Analytics

Not enough data

Not enough data

Pre-Configured Bot

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Live Chat

Not enough data

Not enough data

Real-Time Monitoring

Not enough data

Not enough data

Code-free Development

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Speech Recognition

Not enough data

Not enough data

Drag & Drop

Not enough data

Not enough data

Reporting/Analytics

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Customer Service Analytics

Not enough data

Not enough data

Chatbot

Not enough data

Not enough data

Intent Recognition

Not enough data

Not enough data

Lead Capture

Not enough data

Not enough data

Multi-Channel Communication

Not enough data

Not enough data

Search/Filter

Not enough data

Not enough data

Visual Analytics

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Chat/Messaging

Not enough data

Not enough data

CRM

Not enough data

Not enough data

Chat Transcript

Not enough data

Not enough data

Performance Metrics

Not enough data

Not enough data

Contextual Guidance

Not enough data

Not enough data

Natural Language Search

Not enough data

Not enough data

Monitoring

Not enough data

Not enough data

Speech Synthesis

Not enough data

Not enough data

Real-Time Notifications

Not enough data

Not enough data

Customer Database

Not enough data

Not enough data

API

Not enough data

Not enough data

For Developers

Not enough data

Not enough data

Customer Segmentation

Not enough data

Not enough data

Alerts/Escalation

Not enough data

Not enough data

Engagement Tracking

Not enough data

Not enough data

Chatbots[Hide 42 FeaturesShow 42 Features](javascript:void(0);)

Not enough data

Not enough data

Responses

Customization

Not enough data

Not enough data

Control

Not enough data

Not enough data

Route To Human

Not enough data

Not enough data

Menu bars

Not enough data

Not enough data

Drip sequences

Not enough data

Not enough data

Platform

Live chat

Not enough data

Not enough data

Integrations

Not enough data

Not enough data

Branding

Not enough data

Not enough data

Analytics

Not enough data

Not enough data

A/B testing

Not enough data

Not enough data

Role-based access

Not enough data

Not enough data

Collection of information

Not enough data

Not enough data

Augmented Analytics

Not enough data

Not enough data

Proactive Chat

Not enough data

Not enough data

Generative AI

AI Text Generation

Not enough data

Not enough data

AI Text Summarization

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Additional Functionality

Customer Surveys

Not enough data

Not enough data

Lead Qualification

Not enough data

Not enough data

Transcripts/Chat History

Not enough data

Not enough data

Language Detection

Not enough data

Not enough data

Pre-Configured Bot

Not enough data

Not enough data

Lead Capture

Not enough data

Not enough data

Code-free Development

Not enough data

Not enough data

Natural Language Processing

Not enough data

Not enough data

Multi-Language

Not enough data

Not enough data

For Sales/Marketing

Not enough data

Not enough data

Contextual Guidance

Not enough data

Not enough data

Automated Responses

Not enough data

Not enough data

Customer Support

Not enough data

Not enough data

Chatbot

Not enough data

Not enough data

Intent Recognition

Not enough data

Not enough data

Sentiment Analysis

Not enough data

Not enough data

Customer Experience Management

Not enough data

Not enough data

Query Suggestions

Not enough data

Not enough data

Transfers/Routing

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Canned Responses

Not enough data

Not enough data

AI/Machine Learning

Not enough data

Not enough data

Multi-Channel Communication

Not enough data

Not enough data

Automated Routing

Not enough data

Not enough data

Workflow Automation

Not enough data

Not enough data

AI Agents[Hide 7 FeaturesShow 7 Features](javascript:void(0);)

Not enough data

Not enough data

Agentic AI - AI Agents

Autonomous Task Execution

Not enough data

Not enough data

Multi-step Planning

Not enough data

Not enough data

Cross-system Integration

Not enough data

Not enough data

Adaptive Learning

Not enough data

Not enough data

Natural Language Interaction

Not enough data

Not enough data

Proactive Assistance

Not enough data

Not enough data

Decision Making

Not enough data

Not enough data

User Insights

Reviewers' Company Size

[![Crisp](https://images.g2crowd.com/uploads/product/hd_favicon/1487567046/crisp.png "Crisp")](https://www.g2.com/products/crisp/reviews)

Crisp

Small-Business(50 or fewer emp.)

87.9%

Mid-Market(51-1000 emp.)

12.1%

Enterprise(\> 1000 emp.)

0%

[![Customerly](https://images.g2crowd.com/uploads/product/hd_favicon/95cf1f430b439d3b5919c2a6931241bf/customerly.svg "Customerly")](https://www.g2.com/products/customerly/reviews)

Customerly

Small-Business(50 or fewer emp.)

73.0%

Mid-Market(51-1000 emp.)

24.3%

Enterprise(\> 1000 emp.)

2.7%

Small-Business

(50 or fewer emp.)

87.9%

73.0%

Mid-Market

(51-1000 emp.)

12.1%

24.3%

Enterprise

(\> 1000 emp.)

0%

2.7%

Reviewers' Industry

[![Crisp](https://images.g2crowd.com/uploads/product/hd_favicon/1487567046/crisp.png "Crisp")](https://www.g2.com/products/crisp/reviews)
Crisp

Computer Software

27.2%

Information Technology and Services

7.3%

Marketing and Advertising

6.3%

Internet

5.2%

Leisure, Travel & Tourism

4.2%

Other

49.7%

[![Customerly](https://images.g2crowd.com/uploads/product/hd_favicon/95cf1f430b439d3b5919c2a6931241bf/customerly.svg "Customerly")](https://www.g2.com/products/customerly/reviews)
Customerly

Computer Software

24.3%

Information Technology and Services

21.6%

Computer & Network Security

8.1%

Marketing and Advertising

5.4%

E-Learning

5.4%

Other

35.1%

Alternatives

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[
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