Top 10 Customer Feedback Alternatives & Competitors

Research alternative solutions to Customer Feedback on G2, with real user reviews on competing tools. Feedback Analytics Software is a widely used technology, and many people are seeking secure, popular software solutions with online reviews, surveys, and social media. Other important factors to consider when researching alternatives to Customer Feedback include reliability and ease of use. The best overall Customer Feedback alternative is SurveyMonkey. Other similar apps like Customer Feedback are Dialpad Connect, Birdeye, SurveySparrow, and LiveAgent. Customer Feedback alternatives can be found in Feedback Analytics Software but may also be in Survey Software or Experience Management Software.

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Best Paid & Free Alternatives to Customer Feedback

SurveyMonkey
Dialpad Connect
Birdeye
SurveySparrow
LiveAgent
Glassbox
Qualtrics Customer Experience
Resonate CX

Top 10 Alternatives to Customer Feedback Recently Reviewed By G2 Community

Browse options below. Based on reviewer data, you can see how Customer Feedback stacks up to the competition and find the best product for your business.

Product Description

Categories in common with Customer Feedback:

By Dialpad

Product Description

Dialpad pushes the limits of Ai. As a pioneer in the space, we built the first Ai-powered customer intelligence platform that now serves as the foundation for all Dialpad products. We also created our own proprietary large language model (LLM), leveraging over six billion minutes of conversational data, to ensure optimal accuracy for features like Ai Recaps automated meeting summaries. Supported by notable investors such as Andreessen Horowitz, Google Ventures, and ICONIQ, Dialpad is a dynamic force in AI technology with a rapidly expanding presence.

Categories in common with Customer Feedback:

By Birdeye

Product Description

Birdeye is the #1 agentic marketing platform for multi-location brands, trusted by over 200,000 businesses to deliver measurable growth with AI. With Birdeye, brands harness the power of intelligent agents to run marketing, automate engagement, and drive business outcomes at scale. Built specifically for the complexity of multi-location organizations, Birdeye empowers brands to enhance their online reputation, engage customers across social, search, and web, and gain real-time insights into consumer behavior and competitor activity. The result: more leads and foot traffic, reduced costs, and accelerated revenue growth. At the core of Birdeye is its Agentic Platform, which powers a growing suite of specialized AI agents designed to function like always-on teammates. These agents manage reviews, engage leads, respond to customers, streamline social media, run surveys, maintain listings, send reminders, provide insights, and coordinate across locations. By collaborating seamlessly, they form a scalable digital workforce—always learning, always on-brand, and always driving outcomes. Birdeye stands apart with its agentic AI platform that brands can customize using Birdeye’s unique outcome-framework. Businesses can configure agents with specific triggers that deliver measurable tasks and results for each location, while maintaining the authentic voice of the brand across every interaction. With location-aware AI and a fully integrated platform that brings together reputation, messaging, social, surveys, listings, insights, and more, Birdeye eliminates the need for fragmented point solutions. For multi-location and franchise brands in industries such as healthcare, retail, financial services, real estate, restaurants, and beyond, Birdeye delivers scalability without sacrificing precision. By uniting automation with actionable insights, Birdeye enables organizations to boost visibility, increase customer engagement, and grow revenue—faster and more efficiently. With Birdeye, businesses don’t just adopt AI—they gain an agentic workforce dedicated to delivering real business outcomes. Birdeye: Always On. Always On-Brand. Always Driving Outcomes.

Categories in common with Customer Feedback:

Feedback Analytics

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LiveAgent

By QualityUnit

4.5/5

(1,536)

Product Description

Categories in common with Customer Feedback:

By Glassbox

Product Description

Categories in common with Customer Feedback:

Feedback Analytics

Qualtrics Customer Experience

By Qualtrics

4.3/5

(739)

Product Description

Categories in common with Customer Feedback:

Feedback Analytics

Resonate CX

By Resonate Solutions

4.6/5

(451)

Product Description

Categories in common with Customer Feedback:

By Gryphon AI

Product Description

Revenue Growth – As organizations struggle to meet the imposing demands associated with compliant outreach, they find their contactable universe dwindling exponentially. One of the key contributors to this reduction is the over-suppression of reachable contacts. With over 25 years of experience, Gryphon fully understands the breadth of an organization’s contact compliance demands and has helped over 200 enterprise organizations mitigate risk while broadening their marketable reach. Customer Experience – Gryphon's best-in-class AI solution delivers real-time intelligence to support business-specific objectives throughout every interaction. Gryphon engages in every customer interaction, providing actionable insights, real-time enablement, and valuable KPIs detailing the overall sentiment and success of every interaction, delivering a personalized experience, improved agent performance, and increased customer satisfaction and loyalty.Risk Mitigation – Gryphon has been a trusted advisor protecting enterprise companies from TCPA and other all-channel Do Not Contact violations through an automated, platform-based approach to contact compliance for nearly a quarter of a century. Our real-time platform accounts for all regulatory lists, constantly changing contact compliance data, and timebound restrictions while honoring Opt-Out requests and applying proprietary existing business relationship and consent data, with a comprehensive audit trail of those activities.

Categories in common with Customer Feedback:

Feedback Analytics