--- title: Crunchtime Reviews meta_title: 'Crunchtime Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 52 reviews by the users' company size, role or industry to find out how Crunchtime works for a business like yours. aggregate_rating: rating_value: 4.3 review_count: 52 scale: '5' date_modified: '2026-08-07' parent_category: name: Restaurant url: https://www.g2.com/categories/restaurant --- # Crunchtime Reviews **Vendor:** Crunchtime **Category:** [Restaurant Management Software](https://www.g2.com/categories/restaurant-management) **Average Rating:** 4.3/5.0 **Total Reviews:** 52 ## About Crunchtime Crunchtime is how the world’s top restaurant brands achieve ops excellence in every location. Our software is used in over 100,000 locations in 100+ countries to manage inventory, staff scheduling, learning and development, food safety, operational tasks and audits. Crunchtime enables customers including Chipotle, Culver’s, Domino’s, Dunkin’, Five Guys, and P.F. Chang's to control food and labor costs, and deliver great guest experiences. For more information, visit Crunchtime.com. ## Crunchtime Pros & Cons **What users like:** - Users value the **ease of use** of Crunchtime, appreciating its accessibility and reliable customer support for daily operations. (9 reviews) - Users value the **wide-ranging functionalities** of Crunchtime, enhancing inventory management and interdepartmental collaboration. (4 reviews) - Users praise the **responsive and reliable customer support** of Crunchtime, ensuring quick solutions for urgent matters. (3 reviews) - Users value the **effective data management** of Crunchtime, facilitating easier organization and insightful reporting across multiple stores. (3 reviews) - Users value the **flexible integrations** of Crunchtime, enhancing organization and productivity across various stores and systems. (3 reviews) - Centralized Management (2 reviews) - Users admire Crunchtime for its **outstanding customer satisfaction** , valuing integration, support, and ease of use in daily operations. (2 reviews) - Users appreciate the **clear and user-friendly dashboard** of Crunchtime, which enhances efficiency with easy navigation. (2 reviews) - Efficiency Improvement (2 reviews) - Users value the **efficiency of inventory management** provided by Crunchtime, simplifying processes and reducing paperwork. (2 reviews) **What users dislike:** - Users find **inadequate reporting** in Crunchtime tedious and challenging, hindering efficient data management across stores. (3 reviews) - Users find **poor reporting** in Crunchtime cumbersome, with complex data access and challenges in generating accurate reports. (3 reviews) - Users struggle with **poor usability** due to inconsistent layouts and issues with dashboard navigation and error handling. (3 reviews) - Users face **export issues** with Crunchtime, finding it cumbersome to access data and experiencing ghost wages errors. (2 reviews) - Users face **import issues** with Crunchtime, struggling with individual store access and ghost wage discrepancies. (2 reviews) - Users find the **limited customization** options of Crunchtime insufficient for meeting their specific business needs. (2 reviews) - Login Issues (2 reviews) - Users are frustrated by **missing features** in Crunchtime, such as viewing clocked-in staff and handling order cancellations. (2 reviews) - Users report significant **mobile app issues** , such as difficulty accessing schedules and functionality problems affecting overall usability. (2 reviews) - Training Difficulty (2 reviews) ## Crunchtime Reviews ### 1. Crunchtime is a solid BOH software option. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Accounting | Mid-Market (51-1000 emp.) **Reviewed Date:** June 28, 2022 **What do you like best about Crunchtime?** We appreciate the customer support response time and that we feel like when something is urgent or important to us, customer support reacts in the same manner. The data continues to be reliable and trustworthy, which goes a long way for restaurant operators. **What do you dislike about Crunchtime?** It continues to be cumbersome to access each store individually and not be able to run reporting or export data globally for all stores. We have also had a continuous issue with ghost wages coming from Crunchtime and importing into our GL software. It is minimal, but we, nor customer support, can figure out where these incorrect wages are coming from. **What problems is Crunchtime solving and how is that benefiting you?** Crunchtime is helping us solve our issue of moving data from one software to another. So far it has integrated seamlessly with the other software we have to issue financial statements, run payroll, and make GL entries. This has been very helpful because it cut down on implementation time and also increases our efficiency in our daily work. **Official Response from Tasha Lloyd:** > Thank you for your candid review! We are happy to hear that you have had positive experiences with our platform as well as with our support team throughout onboarding and while operating day-to-day. ### 2. Powerful for Purchasing & Inventory, but Needs Better Column Sizing and Navigation **Rating:** 3.5/5.0 stars **Reviewed by:** Dorothy A. | IT Project Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** January 14, 2026 **What do you like best about Crunchtime?** The ability to do so many things within their system. We are currently using it for recipe management, purchasing and inventorywhich requires so many department involvement. **What do you dislike about Crunchtime?** Minor things like how the columns do not auto adjust sizing, unable to export all pages of errors in inbound integrations, how you have to always start at the dashboard when logging into matched (wish it could be the last page I was on) **What problems is Crunchtime solving and how is that benefiting you?** The cdp imports and exports will help us tremendously when we are updating and creating new recipes ### 3. Great for the most part **Rating:** 3.5/5.0 stars **Reviewed by:** Donald T. | Senior Systems Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** June 11, 2025 **What do you like best about Crunchtime?** Excellent for food cost and labor management **What do you dislike about Crunchtime?** Downside is a lot of things are not customizable for our specific business needs **What problems is Crunchtime solving and how is that benefiting you?** Ideal and earned hours really help us in scheduling the right number of people for the right time and the earned metric lets us see how we did for the actual sales volume that day ### 4. Accessible, Decent UI **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Restaurants | Mid-Market (51-1000 emp.) **Reviewed Date:** January 07, 2025 **What do you like best about Crunchtime?** I really enjoy the UI and the layout the new update has provided. The buttons are bigger, the quick links are tools my business uses daily and I really enjoy the tasks UI being apart of the dadhboard. I know it was jointed together previously but considering almost everything is on the dashboard is help. **What do you dislike about Crunchtime?** Though, with the layout being as it is, training people can be a bit confusing as more tools that cater to our business more are not as easy to find via the quick links provided. I don't also find it helpful that when an accident does occur, like ordering a truck and cancelling it-- the order still goes through. I have immediately canceled an order right after submitting as well. **What problems is Crunchtime solving and how is that benefiting you?** Inventory is a breeze when it comes down to end of month. The numbers of %'s of theoretical vs actual helps bring a better visual for our managers and how they can eliminate waste. ### 5. New to Crunchtime **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Mid-Market (51-1000 emp.) **Reviewed Date:** June 13, 2024 **What do you like best about Crunchtime?** I like the visibility we have across locations. I love the dashboard, it is user friendly! Great customer service! **What do you dislike about Crunchtime?** I don't like that you can't organize the order guide without using templates and there is no place to add a par amount. Also, when using a tablet to order we can't use a template. **What problems is Crunchtime solving and how is that benefiting you?** More visibility for users and ability to do more functions at the restaurant level. For example complete our own product transfers ### 6. Good tool for non commissary based restaurant companies **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Airlines/Aviation | Enterprise (> 1000 emp.) **Reviewed Date:** May 13, 2024 **What do you like best about Crunchtime?** If you are a tradiitional restaurant company then CrunchTime will serve your needs and is fairly easy to use for operations. **What do you dislike about Crunchtime?** Slow to make changes, product has felt stagnat for the past several years. The commissary module has not been touched and not well designed. **What problems is Crunchtime solving and how is that benefiting you?** Inventory, recieving, and analytics **Official Response from Thao Littler:** > Hello, and thank you for giving us some feedback about Crunchtime. We appreciate your input about the need for faster changes and improvements to the commissary module. We'll share this with our product team, but you can also submit any specific ideas or requests that you have to our Ideas Portal so our team can consider adding those to our roadmap. Please let us know if you have any questions or need support at this time. Thanks again! ### 7. I think that application is great for restaurant use. **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Restaurants | Mid-Market (51-1000 emp.) **Reviewed Date:** August 31, 2023 **What do you like best about Crunchtime?** I like that we can track our profits & losses, inventory, labor, etc. all in one place. It allows us to visualize our enterprise's progress in a well documented format. **What do you dislike about Crunchtime?** I think that there should be improvement on the support end. If we have inquiries on bigger "projects" that we are hoping to achieve, the delay in response is disappointing. We'd like to see a little more movement and enthusiasm when it comes to implementing new ideas to the platform. **What problems is Crunchtime solving and how is that benefiting you?** CrunchTime is helping us minimize costs for our restaurants. Not only this, but we are able to track areas where we can improve so that we can become more efficient and profitable. ### 8. From Operator to Administrator **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Enterprise (> 1000 emp.) **Reviewed Date:** January 11, 2024 **What do you like best about Crunchtime?** Centralized product and recipe list for our locations **What do you dislike about Crunchtime?** Several apps that are not combined into one. Clunky execution for operators in the field. **What problems is Crunchtime solving and how is that benefiting you?** centralizing and standardizing products across our company for accurate menu execution and recipe development. This makes my job easier. **Official Response from Thao Littler:** > Hi there! Thanks for taking the time to give us some feedback. We understand your concerns about the multiple apps--We are constantly working to improve the user experience and streamline our processes. We just recently announced on our monthly customer webinar that we'll be consolidating 3 of our apps into 1 very soon, so I hope that will make things much easier for you and your teams. Please reach out to us if you have any additional concerns or questions. Thanks again! ### 9. Crunchtime - True Operators Tool **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Mid-Market (51-1000 emp.) **Reviewed Date:** August 10, 2023 **What do you like best about Crunchtime?** Crunchtime puts the power of data at your fingertips. It allows us to make smart, data driven decisions about our business. The ability to use the LMS to administer training has been a game changer for us. **What do you dislike about Crunchtime?** Teamworx app could use some improvements to the UI, but overall gets the job done. **What problems is Crunchtime solving and how is that benefiting you?** Having our labor scheduler embedded in the same tool as our inventory and sales has given our operators better insights and allows them to make decisions in real time. ### 10. Sales Forecasting **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Restaurants | Mid-Market (51-1000 emp.) **Reviewed Date:** August 31, 2023 **What do you like best about Crunchtime?** Crunchtime allows our team to pull data around sales and inventory so we can better prepare ourselves for expectations of sales. **What do you dislike about Crunchtime?** We dont see any downsides to crunchtime currently. **What problems is Crunchtime solving and how is that benefiting you?** Crunchtime makes scheduling and inventory easier with access to data from prior years. **Official Response from Thao Littler:** > Hi there! Thank you for taking the time to send us your feedback. We're pleased to hear that Crunchtime is solving your scheduling and inventory challenges by providing access to and leveraging historical data for more accurate sales forecasting. ### 11. Functional tools **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Restaurants | Mid-Market (51-1000 emp.) **Reviewed Date:** June 30, 2022 **What do you like best about Crunchtime?** The product is intuitive, and provides a framework for our business. **What do you dislike about Crunchtime?** Lately support has been very unresponsive. Also our Microstrategy reports lose their formatting when sent over Gmail which is frustrating. **Recommendations to others considering Crunchtime:** Crunchtime has proven to be a valuable asset for our organization. We have achieved buy-in from all departments of our organization, and have utilized CT for the construction of our Labor, Menu Mix, and Sales Databases. **What problems is Crunchtime solving and how is that benefiting you?** Provides organization of our inventory, and allows us to more easily access our POS data for querrying. **Official Response from Tasha Lloyd:** > Thank you for your feedback! We appreciate you taking the time to leave us a review. I checked with our Product team and it looks like your Gmail issue with Microstrategy reports was investigated and resolved. If you are still having issues, please reach out and we can further assist. We are sorry to hear about your experience with our support team. This information will be sent directly to our management team so we can look into our response speeds and assure we are getting back to our customers in a timely manner. ### 12. Reliable system **Rating:** 4.0/5.0 stars **Reviewed by:** Camilo O. | Director of Hospitality **Reviewed Date:** November 26, 2021 **What do you like best about Crunchtime?** I like the report and how easy is to make inventories **What do you dislike about Crunchtime?** What I dont like is that making schedules you have to use a separate app when other apps have on the same system **What problems is Crunchtime solving and how is that benefiting you?** Bettwr costing and fast reports **Official Response from Tasha Lloyd:** > Hi Camilo! Thank you for your candid feedback. While our Teamworx platform for creating schedules is separate, we offer a direct navigation from our core platform so you don't have to log in again. With our new CrunchTime X release, we have updated Tasks so that when you click on any Task related to scheduling, it takes you directly to Teamworx. You can learn more about the release here: https://www.crunchtime.com/crunchtime-blog/introducing-crunchtime-x ### 13. Very bad Experience **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** February 27, 2020 **What do you like best about Crunchtime?** Back office Solution was poorly managed. **What do you dislike about Crunchtime?** This software made a dash of itself. Compatibility issues and complex design. **Recommendations to others considering Crunchtime:** Its complete waste of time and money. **What problems is Crunchtime solving and how is that benefiting you?** No solution was provided at all. **Official Response from Tasha Lloyd:** > Thank you for taking the time to leave a review! We are sorry to hear that you had a bad experience. We work very hard to ensure every customer is happy and every implementation is successful with a churn rate of under 1%. We have had several new releases that included significant updates to improve the user experience. If you want to learn about our latest release and get a preview, check out this blog article: https://www.crunchtime.com/crunchtime-blog/introducing-crunchtime-x ### 14. Great All-in-one restaurant management solution. **Rating:** 3.5/5.0 stars **Reviewed by:** Landon B. | Technical Support Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** January 28, 2019 **What do you like best about Crunchtime?** Crunchtime offers a wide range of tools and functionality allowing you to perform nearly all your restaurant management in just one stop. Food Cost, inventory, and labor managent are some huge benefits. The dashboard is also great for easy access to your food management data.. **What do you dislike about Crunchtime?** While it offers nearly all standard day to day operations management and even some task management, it does not offer a great deal with regards to a HACCP program.. A secondary Food Saftey solution is still needed to comply with most local health code. **What problems is Crunchtime solving and how is that benefiting you?** Food Cost, including waste. Inventory, to help order the right quantity and keep track of existing inventory. Labor cost analysis and management, helping to understand trends to keep cost down. Multi-location tracking. (for franchise) The Dashboard for quick view of information across multiple locations. ### 15. Good resource to manage your back office needs **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Hospitality | Enterprise (> 1000 emp.) **Reviewed Date:** March 20, 2019 **What do you like best about Crunchtime?** The program is quite easy to navigate and order required items. It's self-explanatory for the most part. **What do you dislike about Crunchtime?** Nothing really; if all items are correctly set up in the system, then there are no issues. **Recommendations to others considering Crunchtime:** None at this point. **What problems is Crunchtime solving and how is that benefiting you?** It's a back office managment tool that helps with item inventory and ordering. ### 16. I work as a manager at an establishment that uses Crunchtime for 80% of our record keeping. **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Enterprise (> 1000 emp.) **Reviewed Date:** April 23, 2018 **What do you like best about Crunchtime?** I like how easy it is to learn. Crunchtime has an interface that is easy to maneuver and has the ability to really change a lot. **What do you dislike about Crunchtime?** I think the program could use a “facelift” **What problems is Crunchtime solving and how is that benefiting you?** As much as I would appreciate the waste calculations and the ability for crunchtime to read proper increments for par leveles, the program doesnt update in real time. This makes it very difficult to understand the numbers being displayed (that are incorrect) verses the numbers that you have on paper for input. After a few times refreshing the page will update but it takes time. ### 17. Just starting on it. **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Restaurants | Mid-Market (51-1000 emp.) **Reviewed Date:** March 23, 2018 **What do you like best about Crunchtime?** Amount of information and functions it can help control. **What do you dislike about Crunchtime?** A lot of stuff going on at one time. I think our setup was not done quite right. **Recommendations to others considering Crunchtime:** Try it and learn all the functions step by step. **What problems is Crunchtime solving and how is that benefiting you?** Scheduling in the future. Should speed up that process and ease of use for employee requests. ### 18. Inventory **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Hospitality | Mid-Market (51-1000 emp.) **Reviewed Date:** December 07, 2017 **What do you like best about Crunchtime?** Inventorying and sequencing inventory is a dream. I love how easy it is. **What do you dislike about Crunchtime?** Sometimes can be very very slow. Other than that, the ease of use is awesome **Recommendations to others considering Crunchtime:** Try it and see. It may run slow sometimes but ciatomization for inventory is awesome **What problems is Crunchtime solving and how is that benefiting you?** Inventory, controlling food costs and ensuring accountability ### 19. My experience with Crunchtime POS is awesome **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Enterprise (> 1000 emp.) **Reviewed Date:** September 21, 2017 **What do you like best about Crunchtime?** I love crunchtime. I can order liquor beer and wine, do inventory etc. **What do you dislike about Crunchtime?** I love it. There's nothing to dislike about crunchtime so far. **What problems is Crunchtime solving and how is that benefiting you?** I am still new to crunchtime. I mostly use crunchtime to order LBW. ## Crunchtime Discussions - [Is it possible to have CrunchTime create a predictive order](https://www.g2.com/discussions/28266-is-it-possible-to-have-crunchtime-create-a-predictive-order) - 1 comment, 1 upvote - [View Crunchtime pricing details and edition comparison](https://www.g2.com/products/crunchtime/reviews?filters%5Bnps_score%5D%5B%5D=4§ion=pricing&secure%5Bexpires_at%5D=2026-08-13+13%3A32%3A28+-0500&secure%5Bsession_id%5D=8b5dc766-c764-4e0c-8d5f-c63aa26995e6&secure%5Btoken%5D=46fb25598fcb689929e64839af4895dc765c8268d99d75ce6eb52158fa688b2f&format=llm_user) ## Crunchtime Integrations - [Net@Suite](https://www.g2.com/products/net-suite/reviews) - [Oracle Database](https://www.g2.com/products/oracle-database/reviews) ## Crunchtime Features **Administration** - Analytics - Order Tracking **Administration** - Accounting - Employee Management **Platform Basics** - Interoperability - Performance - Reporting **Platform Basics** - Reporting - Interoperability - Real-Time Reporting - Labor Cost Reporting **Finances** - Food Costing - Invoice Tracking - Recipe Costing - Accounting **Analytics** - Reports & Analytics - Predictive Analytics **Platform Data** - Activity Dashboard - Alerts and Notifications **Back Office** - Built-in Accounting - Employee Management - Real-Time Analytics - Stock Management - Order Management - Reporting/Analytics **Inventory Management ** - Waste Tracking - Recipe Creation - Inventory Control - Online Ordering **Platform Additional Functionality** - Cloud - Mobility - Messaging **Front of Office** - Point of Sale (POS) - Purchase Order Management - Gift Card Management - Promotions Management - Discount Management - Wait List Management - Reservations Management - Kitchen/Menu Management **Additional Functionality** - Inventory Management - Nutrition & Allergen Management - AI Copilot - Point of Sale (POS) - Recipe Management - Generative AI - Kitchen/Menu Management - Demand Forecasting **Platform Data** - Dashboard - Activity Dashboard **Agentic AI - Restaurant Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Accounting Integration - Third-Party Integrations **Agentic AI - Restaurant Scheduling** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making **Generative AI** - AI Text Summarization - AI Text-to-Speech - Generative AI **Additional Functionality** - Inventory Tracking - Time Clock - Order Entry - Credit Card Processing - Performance Metrics - Mobile Access - Multi-Location - Real-Time Data - Customizable Branding - Sales Reports - Social Promotion - Real-Time Notifications - Loyalty Program - Access Controls/Permissions - Billing & Invoicing - API - Order Tracking - Reporting & Statistics - Sales Trend Analysis - Real-Time Updates - Online Ordering - Customizable Reports - Barcode/Ticket Scanning - Delivery Tracking - Customer History - Forecasting - Customer Database - AI Copilot - Alerts/Notifications - Electronic Payments ## Top Crunchtime Alternatives - [Restaurant365](https://www.g2.com/products/restaurant365/reviews) - 4.6/5.0 (322 reviews) - [Toast](https://www.g2.com/products/toast/reviews) - 4.2/5.0 (353 reviews) - [Aloha Cloud](https://www.g2.com/products/aloha-cloud/reviews) - 3.9/5.0 (327 reviews)