Crisp Reviews & Product Details

Crisp offers a clean, intuitive interface and allows us to manage live chat, email, and WhatsApp conversations in one centralized place. The chatbot and automation flows are especially useful for reducing manual workload. The WhatsApp Cloud API integration is a great feature, and real-time visitor tracking gives our sales and support team valuable insights. Review collected by and hosted on G2.com.

While the platform is powerful, the initial setup especially regarding WhatsApp messaging credits and template approvals — requires more handholding than expected. It would be helpful to make the billing structure and multi-workspace credit management more transparent and user-friendly. Review collected by and hosted on G2.com.

What I like most about Crisp is how it makes customer support so much simpler. I can centralize conversations from multiple channels (WhatsApp, email, website chat, etc.) all in one place without losing track. The interface is clean and intuitive, so even someone who’s never used it can get the hang of it quickly. I also love being able to see real-time info about who’s on the website and use bots to automate repetitive tasks – it saves a lot of time in my day-to-day. Review collected by and hosted on G2.com.

The iPhone app is good for staying on top of conversations, but it doesn’t have all the same features as the web platform. Things like response suggestions, widgets, and some advanced options are missing, which makes it harder to use on mobile when you need the full functionality. It would be great if the mobile app matched the desktop experience. Review collected by and hosted on G2.com.

Pros:

+ All-in-one inbox with multi-channel support

+ Chatbot and automation tools

+ Affordable pricing, especially for startups

+ Excellent support team Review collected by and hosted on G2.com.

Cons:

- Some advanced features (like analytics) could be more customizable Review collected by and hosted on G2.com.

Great value in the features provided for the subscription price. They also have excellent customer support and is very responsive and friendly. We really enjoy the chat plugin and the ability to track our prospect and subscriber conversations all within Crisp. Review collected by and hosted on G2.com.

I am looking forward to being able to filter and export segments out of CRM. Currently you must do a full export, tags get bunched together which is tough for transferring contacts to other platforms. Review collected by and hosted on G2.com.

The support from Crisp as a whole is relatively agile, and what we value most is that they don't just send article links — they delve deeper, analyze the details, and actively seek the best solution for our specific case.

Pedro, in particular, always helps the Cakto team to resolve the issues we bring and is impeccable at every stage of the service. Always very attentive, patient, and willing to truly understand the problem.

Thank you very much for the care and professionalism! We are very satisfied with the experience and with Crisp as a platform. Review collected by and hosted on G2.com.

The platform, in general, could still be more intuitive. The nomenclatures vary quite a bit due to translations, and this ends up causing confusion, especially for those configuring something for the first time. The new layout update also wasn't very well received — it became less practical and a bit visually cluttered. Additionally, Crisp has a somewhat outdated appearance in some aspects, and we miss more modern integrations, especially with NPS tools, which are essential today for evaluating user experience. Review collected by and hosted on G2.com.

I appreciate the responsiveness of the Crisp teams. As soon as I have a question, I write to them and they respond quickly. They are also attentive to user requests. Review collected by and hosted on G2.com.

Nothing, we are simply starting to use their AI but it requires quite a bit of work. Review collected by and hosted on G2.com.

What we like most about Crisp is that it is a very easy-to-use tool, even for teams that are not centralized. At Bord, we use it exclusively to support our customers, and it has been very easy for the entire team to adapt without technical complications. Additionally, something we really value is their customer service; when we've had questions about integrating Crisp with our system, the support team responds very quickly. Pedro, in particular, helped us with great willingness, resolving all our doubts and guiding us step by step. This level of support is rare to find and makes a big difference. Review collected by and hosted on G2.com.

We would like the bot to be a bit smarter to handle more complex cases. Even so, the platform has performed very well for what we need, and we are in the process of integrating it more deeply so that it becomes the center of all our communication with clients. Review collected by and hosted on G2.com.

The user interface is both clean and powerful. It supports a wide range of functions for our business, rather than being limited to just a single purpose. Review collected by and hosted on G2.com.

Sometimes it takes some time to understand the logic of everything, but I think that is kinda normal Review collected by and hosted on G2.com.

The upsides are that Crisp is modern and easy to use and implement. The support via the chat-function is also top notch, it has been several times that I had thought to myself that "I'm going to need a meeting for me to understand this", but then someone has explained it to me via the chat instead. Impressive. Review collected by and hosted on G2.com.

I would appreciate more compatibility working with SLA's and setting automatic actions. Review collected by and hosted on G2.com.

At Vizito, we rely extensively on Crisp to manage our live chat and customer support interactions. Crisp distinguishes itself through advanced segmentation capabilities, enabling us to effectively target and personalize customer interactions.

Additionally, the platform’s AI functionality, which learns directly from our website content, FAQs, knowledge base, and saved snippets, is exceptional. This significantly reduces response times while improving the overall quality of support we deliver.

Another important advantage is that Crisp is fully hosted within the EU. As Vizito is also hosted entirely within the EU, this alignment allows us to maintain compliance and avoid data transfers outside the European Union. Review collected by and hosted on G2.com.

While our experience with Crisp has been very positive overall, we find that the reporting and analytics interface could benefit from enhancements in intuitiveness and depth, especially regarding the tracking of support SLAs. We’ve been assured that improvements in this area will be introduced over time and are eager to see these enhancements implemented. Review collected by and hosted on G2.com.