Coveo Reviews & Product Details

Coveo is the AI-Relevance platform behind intelligent search, recommendations, personalization, conversational experiences, and agentic AI. Coveo connects enterprise content across systems and uses AI to deliver the most relevant answers, information, and products for every user and context. Leading organizations use Coveo to improve self-service, drive revenue, boost productivity, and power trusted AI experiences across commerce, service, websites, and the workplace.

Seller

Coveo Solutions Inc

Discussions

Coveo Community

Languages Supported

English, French

Solution Type

All-in-One

Overview by

IT Accounts

Used by Wipro and 2 others

Beta

Value at a Glance

Averages based on real user reviews.

Time to Implement

4 months

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Coveo Integrations

(24)

Verified by Coveo

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Coveo Reviews FAQs

Generated using AI

Last updated: Nov 01, 2026

What is Coveo, and what problem is it built to solve?

Coveo is an enterprise platform for delivering AI semantic search and generative experiences across customer and employee interactions. It is built to help organizations make those digital experiences more relevant and useful.

What languages does Coveo support?

Coveo supports 21 languages, including Chinese (Simplified), English, French, German, Japanese, and others.

What company sizes and industries is Coveo the best fit for?

Coveo’s strongest reviewer-reported fit is among enterprise and mid-market organizations, with technology-related and telecommunications industries also represented prominently.

Company size — Enterprise: Organizations with more than 1,000 employees form the largest segment.
Company size — Mid-market: Organizations with 51–1,000 employees are also well represented.
Industry — Technology and software: Information technology, computer software, and related fields recur.
Industry — Telecommunications: Telecommunications organizations are another notable segment.

How long does it take to implement Coveo across a team?

Implementation timelines vary by project, but one to six months is the clearest common range. Some teams report getting live sooner, while more involved deployments can take longer.

Time to go live	Relative frequency
1–3 months	Most commonly reported
3–6 months	Also frequently reported
Under 1 month	Reported less often
6–12 months	Reported less often

What customer support options does Coveo provide, and how do users find the overall support experience?

Coveo provides email/help desk, knowledge base, and phone support, with 24/7 live-rep assistance. Users often describe the support team as responsive, knowledgeable, and helpful with implementation and ongoing questions, though some experiences cite slower or less proactive responses.

What tools and platforms does Coveo integrate with, and how do these integrations help users get more value from the product?

Coveo offers 16 integrations, spanning customer-service systems, commerce and content platforms, AI services, and collaboration tools.

Customer service and CRM: Salesforce Agentforce, ServiceNow Connector, and Zendesk for Customer Service.
Commerce and content: Optimizely, Shopify, SAP Commerce Cloud, and Adobe Acrobat.
AI and cloud services: Claude, Microsoft Copilot, Microsoft Copilot Studio, OpenAI, and Amazon Web Services AI.
Collaboration and other platforms: Slack, AppDirect, Amazon Quick, and Sourceved Services.

These connections can bring knowledge and content from different systems into a more unified search experience, helping users find information without having to move between as many tools.

What features or capabilities could make Coveo even more useful?

Coveo could be more useful with clearer guidance for implementation and day-to-day administration, along with more control over reporting and search behavior.

Expand practical documentation: Add more code samples, clearer examples, and easier-to-follow guidance for custom development.
Simplify configuration and administration: Make complex settings and customization options easier to understand and manage.
Improve reporting flexibility: Offer more adaptable reporting formats, clearer analytics, and better alignment with teams’ terminology and workflows.
Strengthen search operations and relevance: Improve visibility into indexing issues and make it easier to refine results for difficult or less common queries.

How useful do Coveo users find its AI features in everyday use?

Coveo’s AI features are useful for surfacing relevant information, suggesting queries, and recommending content, especially in search and support workflows.

Search and relevance: Machine-learning models tune result ranking and help users find relevant content.
Discovery and assistance: Query suggestions, recommendations, and AI-generated answers can support self-service and help agents respond to customer issues.

Users describe these capabilities as helpful for faster content discovery and case deflection. Their effectiveness still depends on having suitable content and activity to work with, and some would like generated interactions to handle follow-up questions more naturally.

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Richard F.

Analyst

Mid-Market (51-1000 emp.)

8/17/2020

"Tool with extensive business search technology."

4.5/5

What do you like best about Coveo?

Initiative mind should be noted, that I like this search software mainly for its integrations with various platforms, to promote an effective use of Coveo improving its operation in large quantities valued, mentioning my favorite term of service, is that it allows indexing data in different systems formulated in the cloud, in other aspects, we consider highlighting that its programming is very fast, the results of the proposed investigation appear quickly. Review collected by and hosted on G2.com.

What do you dislike about Coveo?

The significant disadvantages in relation to Coveo is that the results shown are not always relevant to the issue raised to investigate, they are ordered to us, considering a total lack of control of random information, much less does it contain a solution for this kind of problems, frequently presented, in main terms to the software, in its new user interface were cumbersome and timely, to make changes based on business requirements. Review collected by and hosted on G2.com.

Recommendations to others considering Coveo:

If you contain a roadmap of the systems with which you want to integrate, in all its available, since Coveo will be the best possible solution, to manage a large search development, this software is suitable for tracking large collections of elements that are built into this system, while organizing content based on templates and folder structures, that is, facets will allow you to group related content independently at your cloud-based convenience. Review collected by and hosted on G2.com.

What problems is Coveo solving and how is that benefiting you?

Coveo is used in our organization mainly as the business search and research platform for the client, we always make the most of it since it offers us quite complex functions according to its performance, when implemented on our servers obviously, this software helps us to index disparate data sources across the company in order to allow the users that we have on the websites that relate to us with the theme of the field that we practice, a central place to find out information in successful ways. Review collected by and hosted on G2.com.

Rodrigo B.

Enterprise (> 1000 emp.)

Originally submitted 7/29/2020

"Coveo offers a personalized digital experience to our users"

4/5

What do you like best about Coveo?

We chose Coveo's services because it allows us to better understand our audience, as it handles a large number of indicators that help us to understand the needs of our users based on their favorite content and their most frequent queries, each user has different tastes, which is why the content is personalized allowing each user to have a different experience, in addition to this it manages a modern interface with easy access from the cloud, not to mention the wide variety of functionalities that allow us to better interact with our users. Review collected by and hosted on G2.com.

What do you dislike about Coveo?

As a suggestion for improvement, I would like the reports to be available in more formats, in addition to having the possibility of linking the tables with SQL protocols that allow me to update the information in real time, the cost is a little high taking into account other options, but without a doubt the functions that Coveo offers have been very useful for our company, and the price has gone into the background Review collected by and hosted on G2.com.

What problems is Coveo solving and how is that benefiting you?

Our Marketing department was greatly benefited by acquiring the services of the Coveo platform, its easy and fast access in the cloud, allowed our consultants and distributors to remotely access the information and participate more actively in the creation processes of content as well as in the interaction with the users of the different platforms, the flow of visitors increased considerably to a great extent to the novelties offered by Coveo regarding the experience of intelligent navigation. Review collected by and hosted on G2.com.

Jeffrey R.

Account Analyst

Enterprise (> 1000 emp.)

7/30/2020

"A satisfying digital experience for our customers and employees"

4.5/5

What do you like best about Coveo?

I really like that Coveo adapts to each user, we firmly believe that each user is different, that is why we offer you different experiences on your journey through our digital platforms in order to make you feel welcomed, which motivates you to build loyalty with the brand and encourage the consumption of our services, a satisfied customer attracts more customers that is why we strive so hard to improve the degree of satisfaction and loyalty of our users with our brand. Review collected by and hosted on G2.com.

What do you dislike about Coveo?

The problems we had with the deployment of the platform were normal at the time of deploying a new platform, delays in the implementation of processes and protocols, as well as delays in testing and data collection, it was a tedious process but we managed to solve it quickly with the help of the software provider who was very helpful. Review collected by and hosted on G2.com.

What problems is Coveo solving and how is that benefiting you?

Coveo has a large number of variants that facilitate the use of technology and the growing platforms in the cloud, its platform integrated very well with our digital platforms, which allowed us to collect information on the needs of our customers quickly, the promise of Coveo is to offer personalized experiences to each client, which has undoubtedly allowed us to increase the number of satisfied clients, as well as opening new markets Review collected by and hosted on G2.com.

Angelica B.

Analyst Software

Enterprise (> 1000 emp.)

7/27/2020

"Coveo has been a very useful tool in these times of estrangement"

4/5

What do you like best about Coveo?

The cross-platform service has contributed to making it possible to send text messages to our customers with promotions and short promotional messages, as well as automatic notifications reminding us of the use of our services and digital platforms, and also the interaction through chats on our social networks to provide service to the customer, solve doubts and concerns and sell services, in addition to all the above Coveo allows us to collect information from our users which is vital to develop effective products Review collected by and hosted on G2.com.

What do you dislike about Coveo?

Deploying the platform required a training process by the software provider, the initial configuration process and synchronization of customer databases for the respective mass sending of messages, as well as the search and information gathering adjustments require a high degree of detail to ensure its effectiveness, this process takes time and requires knowledge of the subject, so the application is recommended for trained personnel with specific knowledge in handling this platform. Review collected by and hosted on G2.com.

What problems is Coveo solving and how is that benefiting you?

Coveo has allowed us to increase the use of digital platforms, given the difficulty of providing physical services due to the crisis that the world is going through, we have managed to increase customer traffic on social networks and on our web platform, this has allowed us to continue marketing our products and keeping our brand active and present in the minds of consumers, the Coveo platform allows us to interact with our customers and offer digital experiences to our users through different media. Review collected by and hosted on G2.com.

Verified User in Luxury Goods & Jewelry

Small-Business (50 or fewer emp.)

3/2/2021

"Professional and collaborative"

4.5/5

What do you like best about Coveo?

The ongoing collaboration between partner and brand, and the innovative ideas and support given by Qubit. Review collected by and hosted on G2.com.

What do you dislike about Coveo?

There are some limitations to how much of the product you are able to use, but there are contract upgrade options. Review collected by and hosted on G2.com.

Verified User in Cosmetics

Mid-Market (51-1000 emp.)

2/24/2021

"Dedicated team focused on client objectives"

5/5

What do you like best about Coveo?

The interface, technology and team are great Review collected by and hosted on G2.com.

What do you dislike about Coveo?

Nothing I really dislike but reporting functionality could be improved Review collected by and hosted on G2.com.

Verified User in Hospital & Health Care

Enterprise (> 1000 emp.)

10/29/2019

"Coveo rocks!"

5/5

What do you like best about Coveo?

Full-featured, insanely powerful, AI-driven search in the cloud. Works like an on-prem product without the headache of managing your own infrastructure. Full-featured API allows maximum integration capabilities and customization options. Review collected by and hosted on G2.com.

What do you dislike about Coveo?

Access controls could be more granular. It's hard to give users access to only select features, which is risky because you don't want too many users with the ability to take destructive actions. Review collected by and hosted on G2.com.

Recommendations to others considering Coveo:

Take the time to make sure it's the right solution. Ask any other vendor if they offer all of the same features in their cloud-hosted solution via their admin panel. Review collected by and hosted on G2.com.

What problems is Coveo solving and how is that benefiting you?

Highly relevant search results across a vast array of content. Coveo crawls and updates the index constantly and is very good at adding/removing documents on time, which decreases the amount of tickets we receive about "I can't find this document", or "why is this document still showing up in the search results?". We've seen an overall decrease in time spent searching and query click-through rates. Review collected by and hosted on G2.com.

Graham V.

Knowledge Manager

Computer Software

Enterprise (> 1000 emp.)

5/1/2019

"Coveo for SalesForce adds intelligence to Knowledge"

5/5

What do you like best about Coveo?

Coveo's Implementation and Customer Success teams ensured that our solutions not only worked but that we got the most out of our implementation after go-live.

What began as a requirement for a federated search engine ended up providing so much more. The Implementation team worked with us to guide us through the installation and configuration of the product, which gave me the skills needed to enhance the solution as needed. Post go-live, the Success team stepped in and helped us to understand our usage and customer experience so that we could better interpret our metrics, and plan future improvements, such as machine learning. Review collected by and hosted on G2.com.

What do you dislike about Coveo?

We were unable to take advantage of the functionality released in the subsequent version of Coveo because our SalesForce implementation contained a lot of bespoke code which needed to be uplifted to lightning before we could upgrade the Coveo tool-set (this was a major version change). While this was more to do with our SF implementation in general, it would be nice if some of the Coveo machine learning features were made available in the older version as well. Review collected by and hosted on G2.com.

Recommendations to others considering Coveo:

If you have selected Coveo, I strongly encourage you to attend their user conferences and make good use of the Customer Success team. They know their business and are passionate about helping their customers succeed. Review collected by and hosted on G2.com.

What problems is Coveo solving and how is that benefiting you?

We had a need to replace a Google Search Appliance which was used internally to index various SharePoint sites and search the support ticketing systems, as well as add a proper search and knowledge engine to SalesForce service & Knowledge (as the SalesForce product was very immature at the time).

The Coveo engine exceeded our expectations and enabled us to add multiple new sources of knowledge to the portal, as well as setup indexing of our new global SharePoint implementation. Review collected by and hosted on G2.com.

Verified User in Information Services

Enterprise (> 1000 emp.)

Originally submitted 10/29/2019

"Coveo's customer support has made all the difference"

5/5

What do you like best about Coveo?

I like having my monthly checkins with Paul Knight my Success Manager. He really understands the product and our vision and helps us improve our search experience everyday. Review collected by and hosted on G2.com.

What do you dislike about Coveo?

Not fully utilizing the Javascript User Interface Review collected by and hosted on G2.com.

Verified User in Banking

Mid-Market (51-1000 emp.)

9/2/2019

"Portable Business Developer"

3.5/5

What do you like best about Coveo?

Coveo is one of the business search applications with an advanced vision for companies. It has an easy interface, with a simple tutorial to understand. It has a large repository.Thanks to the fact that the connectors are supported from the original programs, there is an absolute integration in the search. Review collected by and hosted on G2.com.

What do you dislike about Coveo?

The relevance editor does not take into account the history, so it can yield results that do not exert value for certain searches Review collected by and hosted on G2.com.