--- title: Coveo Reviews meta_title: 'Coveo Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 142 reviews by the users' company size, role or industry to find out how Coveo works for a business like yours. aggregate_rating: rating_value: 4.3 review_count: 142 scale: '5' date_modified: '2026-08-04' parent_category: name: Analytics Tools & Software url: https://www.g2.com/categories/analytics-tools-software --- # Coveo Reviews **Vendor:** Coveo Solutions Inc **Category:** [ AI Search and Discovery Platforms Software](https://www.g2.com/categories/ai-search-and-discovery-platforms) **Average Rating:** 4.3/5.0 **Total Reviews:** 142 ## About Coveo Coveo is the AI-Relevance platform behind intelligent search, recommendations, personalization, conversational experiences, and agentic AI. Coveo connects enterprise content across systems and uses AI to deliver the most relevant answers, information, and products for every user and context. Leading organizations use Coveo to improve self-service, drive revenue, boost productivity, and power trusted AI experiences across commerce, service, websites, and the workplace. ## Coveo Pros & Cons **What users like:** - Users praise Coveo for its **efficient search capabilities** , delivering fast and relevant results across diverse data sources. (27 reviews) - Users find Coveo's **ease of use** exceptional, benefiting from its straightforward setup and comprehensive documentation. (26 reviews) - Users love the **powerful search functionality** of Coveo, noting it delivers fast, AI-driven results from diverse data sources. (19 reviews) - Users value Coveo's **analytics and reporting capabilities** , providing valuable insights into customer behavior and search patterns. (18 reviews) - Users appreciate the **user-friendly AI features** of Coveo, enhancing search experiences with personalized and contextual results. (18 reviews) - Users highlight Coveo's **ease of use and customization** , enhancing both customer and employee experiences across various channels. (18 reviews) - AI Features (16 reviews) - Users appreciate the **AI-powered search capabilities** of Coveo, enhancing their experience with relevant, contextual results. (16 reviews) - Users appreciate the **powerful search capabilities** of Coveo, enhancing their experience with personalized and efficient solutions. (16 reviews) - Customization (15 reviews) **What users dislike:** - Users find the **learning curve** of Coveo to be steep, often requiring additional resources for effective customization. (13 reviews) - Users find the **difficult learning curve** requires time and resources, impacting their overall experience with Coveo. (11 reviews) - Users find the **learning difficulty** with Coveo's setup and customization challenging, especially for first-time users. (10 reviews) - Users find a **high learning curve** with Coveo, particularly during setup and configuration phases for first-time users. (8 reviews) - Users report **poor customer support** , with inadequate issue notifications and misalignment in reporting causing frustration. (8 reviews) - Required Expertise (8 reviews) - Users find Coveo to be **expensive** , especially for configuration changes and inflexible pricing for smaller teams. (7 reviews) - Users find the **search functionality lacking** , particularly missing a straightforward semantic search feature for ease of access. (7 reviews) - Users experience **search functionality issues** due to delays in indexing new items, affecting timely results in documentation. (7 reviews) - Complexity (6 reviews) ## Coveo Reviews ### 1. Portable Business Developer **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Banking | Mid-Market (51-1000 emp.) **Reviewed Date:** September 02, 2019 **What do you like best about Coveo?** Coveo is one of the business search applications with an advanced vision for companies. It has an easy interface, with a simple tutorial to understand. It has a large repository.Thanks to the fact that the connectors are supported from the original programs, there is an absolute integration in the search. **What do you dislike about Coveo?** The relevance editor does not take into account the history, so it can yield results that do not exert value for certain searches **What problems is Coveo solving and how is that benefiting you?** With this software, document management has been simplified, in addition to involving representatives from each of the departments or areas involved in the search process, thanks to its connectors ### 2. Intuitive and smart - Setting up takes a while though **Rating:** 3.5/5.0 stars **Reviewed by:** Adam L. | Senior Web Developer, Gambling & Casinos, Small-Business (50 or fewer emp.) **Reviewed Date:** November 15, 2018 **What do you like best about Coveo?** Once Qubit events are all set up and working, experiences are very easy to set up. Documentation is great too. Templating has really freed up time for our dev team to focus on other tasks rather than making many content changes. It's really easy to get your head around, very intuitive. **What do you dislike about Coveo?** Non-technical aspects of experience creation, such custom events etc could be easier to set up. Primary set up is really important and it hasn't gone perfect. Follow up help to get this sorted has not been great. Also we can't seem to set up unique variables for our customers and just work based from set ones. Experience CSS area doesn't work well on a SPA environment. **Recommendations to others considering Coveo:** Primary set up is important, don't rush into building without getting your foundation sorted. **What problems is Coveo solving and how is that benefiting you?** A/B tests. RTM messaging and Data collection. Segmentation has allowed for the use of template based experiences taking a lot of workload from Daily content editing dev tasks. We've even added permanent features to our user journey via Qubit avoiding the need for backend team involvement. Front end all the way! ### 3. Market leader for UX and feature testing **Rating:** 4.0/5.0 stars **Reviewed by:** Gideon C. | Senior Software Engineer, Utilities, Mid-Market (51-1000 emp.) **Reviewed Date:** November 15, 2018 **What do you like best about Coveo?** Ease of use and the extensible nature of the platform for more complex testing - there really is no limit to the tests that can be performed using the platform, the limit generally being our own website. The build processes behind test delivery has allowed our development team to complete feature builds that are otherwise much more difficult to integrate on our native platform. **What do you dislike about Coveo?** Some platform-specific knowledge makes development of test experience somewhat challenging, especially for teams of hybrid designer-developers. However, the documentation is improving as a continual process to alleviate this issue. **Recommendations to others considering Coveo:** Yes, I haven't got much experience of other comparable platforms, but it's my understanding that Qubit is one of the better, full-featured options. **What problems is Coveo solving and how is that benefiting you?** Testing new concepts for UX and UI hypotheses. We've realised some good levels of uplift in conversion rate and engagement through personalisation and UI experimentation, which has ultimately resulted in revenue uplift and native implementation. ### 4. Intuitive and has given an extra level of control **Rating:** 4.5/5.0 stars **Reviewed by:** James M B. | eCommerce Executive, Mid-Market (51-1000 emp.) **Reviewed Date:** November 15, 2018 **What do you like best about Coveo?** Personalising the website using different segments and taken that to the next level with unique versions of the website experience for each segment. **What do you dislike about Coveo?** The Visual Editor could do more and it would be better to simply edit text rather than remove and replace blocks like you would in Google Chrome Inspector. **Recommendations to others considering Coveo:** Being able to create difference experiences to different audiences creates a whole new level of experiencing a website. Not just that, but using Qubit to create visual tweaks saves you time and money on dev costs and allows you to tailor your site exactly how you want it. **What problems is Coveo solving and how is that benefiting you?** The travel/leisure industry is very competitive and we are looking forward to creating even more personalised experiences to ensure our guests see the breaks and locations that's best for them. ### 5. Best Personnalisation Tool **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Leisure, Travel & Tourism | Enterprise (> 1000 emp.) **Reviewed Date:** November 15, 2018 **What do you like best about Coveo?** The Qubit solution is very powerful to offer one to one customization. The data base usable in the tool is extremely exhaustive, the limit is almost solely on the creativity and innovation of Qubit users. Qubit Team member lead us in a well-defined roadmap and especially in the innovation of the new features offered by the tool. Being able to create difference experiences to different audiences creates a whole new level of experiencing a website. In addition, we have also put in place feature templates that can be live very quickly depending on business needs. **What do you dislike about Coveo?** A technical skill is strongly recommended to use the different modules of the solutions. It could be considered to adapt the platform to a wider audience (eg: marketing). Certification and e-learning program could be put in place to support a wider audience on the accessibility of the tool. Finally, a last note of attention is to be made on the implementation of this tool including tracking level which is quite heavy in terms of investment of human and temporal resources. **Recommendations to others considering Coveo:** Need strong technical skill but infinity opportunities **What problems is Coveo solving and how is that benefiting you?** Gain in agility with the setting in AB Test many innovative features on site. Improved ROI by customizing the route by audience segment. Always in continuous improvement with at least 3 ab live tests on site. Above all, send the right message at the right time to the right person. Qubit helps us realize this customer promise on a daily basis. ### 6. Flexible platform, Integral to our testing strategy provided you have the relevant data **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** November 15, 2018 **What do you like best about Coveo?** Qubit is a platform I have worked with for roughly 5-6 years. The main highlights for me have been the flexibility of amending/improving site UX aside from the regular deployment roadmap. I have launched promotions, patch fixed and A/B tested using segmented customers based on behaviour. Qubit comes with a wealth of algorithmic add ons aside from A/B testing that may or not benefit all businesses but are certainly worth looking at. **What do you dislike about Coveo?** It's less of a dislike but where Qubit shines is in it's collaboration with your own data. I would highly recommend surfacing as much data to Qubit as you can in order to maximise the potential of your tests or segments. As above, Qubit does not just focus on testing but recommendations for product, retargeting and algorithm based engagement. I will caveat this with the fact that not all of these products may suit you, but if you partner up with a CRO agency who are proficient enough, they should be able to guide you, alongside Qubit's own services. **What problems is Coveo solving and how is that benefiting you?** A/B testing is an ongoing process and one that we have seen draw big results. Our base roadmap of site developments have been geared around test performance. Our goal is to use Qubit learnings to drive value of site development alongside our major projects. This not only ensures a clear roadmap but a happy and energised business who are confident the updates are justified based on our goals. ### 7. Helps with large search functionalities with some complexity involved **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Mid-Market (51-1000 emp.) **Reviewed Date:** June 22, 2019 **What do you like best about Coveo?** Makes search features of various types and sizes user friendly and meets all requirements **What do you dislike about Coveo?** Complexity when it comes to implementing custom code or features **Recommendations to others considering Coveo:** Make sure there is someone on the team with technical knowledge who can help with the more advanced aspects of search, indexes, etc. **What problems is Coveo solving and how is that benefiting you?** Search is a large part of our site and users are able to find pages they need when they need to ### 8. Great platform and service **Rating:** 5.0/5.0 stars **Reviewed by:** Martin A. | Digital Project Manager - App, Mid-Market (51-1000 emp.) **Reviewed Date:** November 15, 2018 **What do you like best about Coveo?** The knowledge of the team at Qubit is exceptional. The flexibility of the platform sets it apart from others. **What do you dislike about Coveo?** Configuration took longer than expected, this was mainly down to our developers not fully understanding what was required of them. This has set us back on the ability to test, but now we're getting through experiences quickly. **What problems is Coveo solving and how is that benefiting you?** Increasing our conversion rate, we're able to test hypothesis, but also the flexibility is saving us money on development, within 15 minutes we can run experiences that support a business need that have been quoted at hours by our developers. ### 9. Over 150 tests in 7 months **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Gambling & Casinos | Enterprise (> 1000 emp.) **Reviewed Date:** November 16, 2018 **What do you like best about Coveo?** It's fast and relatively easy to set up Qubit experiences, we've managed to release an important test within 7 days period, including full QA. Great platform for personalisation, product testing, marketing tests and optimisation. We are able to create compex on boarding journeys to deliver the best experience for our new players. Segmentation can be as targeted as you need and you can make sure the same player is not getting multiple marketing messages. Integration with Google analytics allows to get real time data and provides an additional tracking for experiences. Data extract allows to get target vs control breakdown and analyse performance of the experiences with own BI tools. Mobile access to Qubit Pro comes really handy when you need to make changes outside of working hours. Integration with the CRM engine allows to run real time CRM campaigns that were not possible without Qubit. **What do you dislike about Coveo?** Not everything is customized enough for a marketing team, for example, segment build doesn't cover all the options and segments require some dev work to be build. In terms of analysis, Qubit dashboard is sometimes misleading. Some tools stop working from time to time, for example data extract was not available for the past 7 days, however I was given an alternative (and less user-friendly) solution. **Recommendations to others considering Coveo:** Make sure integration is done properly **What problems is Coveo solving and how is that benefiting you?** On boarding New player journeys Personalisation - showing different content to different player groups Product testing - testing new features on site before it gets implemented to 100% of the audience, including testing registration form Marketing tests - AB testing ### 10. A great product for quickly gauging the viability of new features, UX, etc. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Gambling & Casinos | Enterprise (> 1000 emp.) **Reviewed Date:** November 16, 2018 **What do you like best about Coveo?** Qubit has a great team who know their product very well. **What do you dislike about Coveo?** Can be difficult to test complex ideas when the code is bundled independently from the bulk of the source code and executed after page load. **Recommendations to others considering Coveo:** The product doesn't suit every use case but can be a powerful tool when used correctly **What problems is Coveo solving and how is that benefiting you?** We not only use Qubit to test new features and ideas but we also use it to rapidly deploy campaigns that are running to a tight deadline. ### 11. Testing & Personalization Tool **Rating:** 3.5/5.0 stars **Reviewed by:** Pablo M. | eCommerce Product Development Optimization Manager, Hospitality, Mid-Market (51-1000 emp.) **Reviewed Date:** November 26, 2018 **What do you like best about Coveo?** The ability to edit code and not just visual edit. you will have many different options to upgrade the tool and have other functionalities as cart abandonment **What do you dislike about Coveo?** You need someone with technical knowledge to use it and have all the power of the tool. **Recommendations to others considering Coveo:** ensure that you have someone with technical knowledge in the company to use the tool **What problems is Coveo solving and how is that benefiting you?** we are able to fix many errors without development ### 12. Great Product **Rating:** 4.5/5.0 stars **Reviewed by:** Chris W. | Head Of Marketing - Online Dr, Pharmaceuticals, Mid-Market (51-1000 emp.) **Reviewed Date:** November 21, 2018 **What do you like best about Coveo?** The product continues to get better, with new updates and services coming on-board each quarter. We like the Custom Visual builder to help us target users with specific marketing/merchandising comms. **What do you dislike about Coveo?** The Visual Builder has not evolved since we launched with Qubit 3 years ago. There limited support for mobile view builder and the preview is restricted by the settings. **What problems is Coveo solving and how is that benefiting you?** Improved CRO and personalisation ### 13. Great platform **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Leisure, Travel & Tourism | Mid-Market (51-1000 emp.) **Reviewed Date:** November 16, 2018 **What do you like best about Coveo?** Simple to use and has impressive results that have saved thousands in development costs **What do you dislike about Coveo?** Some elements we are struggling to change still such as images in certain places **What problems is Coveo solving and how is that benefiting you?** - Booking engine changes - A/B testing ### 14. Lightbox **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Luxury Goods & Jewelry | Enterprise (> 1000 emp.) **Reviewed Date:** November 15, 2018 **What do you like best about Coveo?** Minimalistic design of the platform (backend) which is super user friendly **What do you dislike about Coveo?** Unstable preview environment which most of the time didn't pops up correctly **Recommendations to others considering Coveo:** The platform is ok and user friendly in the backend environment. Even with lots of experience loaded the usability speed is great. **What problems is Coveo solving and how is that benefiting you?** Possibility to communicate custom messages to customers with an ad-hoc graphic layout ### 15. Great software for A/B testing **Rating:** 5.0/5.0 stars **Reviewed by:** Aaron D. | Designer Web, Design, Small-Business (50 or fewer emp.) **Reviewed Date:** July 19, 2018 **What do you like best about Coveo?** Qubit is utilized in the administration group to serve targeted performance, sector live visitors and test UI and UX theories. Presently, it is being utilized commonly to enhance worldwide personalisation. **What do you dislike about Coveo?** Unless designers have much time to assign to producing tests in Qubit, online marketers might possibly discover easy tests restricted. I would advise having somebody in-house **What problems is Coveo solving and how is that benefiting you?** A/B tests and analyze all of them, it is quite a helpfull software with great attention to details. ### 16. Intelligent Search Solution for Sitecore by Coveo **Rating:** 4.0/5.0 stars **Reviewed by:** Balaji K. | Senior Consultant, Enterprise (> 1000 emp.) **Reviewed Date:** August 31, 2017 **What do you like best about Coveo?** Integration with multiple platforms with unified Index. A typical search would create index per data source. Coveo makes your life easy that can combine multiple data source into a single search index.The Out of the box implementation with the UI designer, Analytics, machine learning. Cloud administration interface is icing on the cake. The Coveo components will help as a starting point rather building from scratch. The templating support in the search results. WYSIWYG UI and the Unified index is a plus.Sitecore Experience Database (xDB) Integration helps leverage the persnolization benefit from Sitecore. The growing community and support over the slack are impressive. Cross platform security awareness and seamless search experience. Rest api helps in custom application integration. Initial setup and upgrades were a breeze. **What do you dislike about Coveo?** The initial learning curve on understanding the query language. Developer license support rather creating a trial every month should have some option. The trial license is enterprise but if we have pro cloud. we might develop something that's not supported in prod. **Recommendations to others considering Coveo:** Coveo on the cloud is a perfect fit for the current technology stack. Machine learning and relevance tuning play a major role. Analytics helps in identifying the missing content and conversions. **What problems is Coveo solving and how is that benefiting you?** Intelligent global site search, Auto tuned relevance, Type ahead, Analytics that helps in improving the content. **Official Response from Isaac Berzins:** > Hello Balaji, First off we want to thank you for spending some time to write us a review on G2Crowd, feedback is always welcomed and without customers like you, we wouldn’t be as successful. As always, we are working diligently on creating documentation to ease the learning curve, as well as additional training videos for public consumption. In regards to the developer license, currently the cloud trial is a full fledged index, but we are working for a permanent, but limited cloud offering in the near future, which you will be able to use for dev testing. Finally, having the choice to select a Pro edition for the trial is currently in the backlog and will most likely be in our next version. If you ever have any questions, concerns, or suggestions, don’t hesitate to contact us directly at support@coveo.com. All the best, Isaac Berzins Social Editor - Coveo ### 17. Excellence of Coveo **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** December 08, 2016 **What do you like best about Coveo?** Coveo has the flexibility to provide cross-channel content search functionality. In addition the faceted search ability is customer friendly, as long as "we" tag the content properly. I find it it somewhat amazing that we are able to search & provide results from any one of our portals, even those that need passwords. **What do you dislike about Coveo?** Really like the tool, have used it in two different companies. However, it take a bit of time and testing to get the search functions correctly configured. Just know that planning, testing and time is required to get it right. Once right, it is great! **Recommendations to others considering Coveo:** I recommend Coveo. Just be certain to have a consolidated objective, understand what you will be providing the end-user, and plan for the build. **What problems is Coveo solving and how is that benefiting you?** We solved the cross website search ability, including our CRM [SFDC]. We were surprised at the accuracy of searching other websites and portals we own. We wanted all of our disparate assets to be combined in a faceted & tabular manner for ease of finding information. Coveo has done this extremely well. In addition we wanted each language site to have a localized search first, then apply the English assets. This is no issue. **Official Response from Isaac Berzins:** > Hi Scott, Thanks so much for your kind words and thank you for taking time out of your day to write us a review on G2 Crowd. It’s outstanding to hear that you’ve not only used Coveo at your current organization, but another too! If you ever have any questions, concerns, or suggestions, don’t hesitate to contact us directly at support@coveo.com. Happy Holidays, Isaac Berzins Social Editor - Coveo ### 18. Coveo Review **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** December 17, 2017 **What do you like best about Coveo?** Coveo is a very user/customer friendly option for those looking to obtain information from multiple sources through a search engine. Its search ability is easy to implement and produces results in a fairly quick fashion. **What do you dislike about Coveo?** Although I mentioned that Coveo is fairly easy to implement, there is a learning curve associated with it that may frustrate some in the overall user process. Be prepared to spend a good amount of time planning, learning, and testing the software in order to be come a successful user in the long run. Expensive compared to other options. **Recommendations to others considering Coveo:** Worth a try - make sure to plan time to really learn how to use the software to your advantage. **What problems is Coveo solving and how is that benefiting you?** Definitely good at producing search results and pretty compatible with most things. ### 19. Enterprise Search With Ease **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Insurance | Enterprise (> 1000 emp.) **Reviewed Date:** November 27, 2017 **What do you like best about Coveo?** Coveo is very user friendly in terms of setup and configuration. VMs are supported, and in the event you need troubleshooting help, their customer service is one of the best for indexers. **What do you dislike about Coveo?** Cost. Realistically the price point for Coveo is geared towards larger corporations making difficult for smaller firms to afford its services. Considering the competitors in the market, I would expect the price point to drop significantly to retain its customer base. **Recommendations to others considering Coveo:** Do your research, especially in terms of price point, to see if Coveo is a match. You are licensed by the number of documents indexed, which can make it very expensive for smaller firms. **What problems is Coveo solving and how is that benefiting you?** One of the better search options on the market. Compatible with distributed indexing. ### 20. Good sales tools **Rating:** 3.5/5.0 stars **Reviewed by:** Dustin C. | Market Manager, Enterprise (> 1000 emp.) **Reviewed Date:** January 10, 2018 **What do you like best about Coveo?** The ability of the software to predict the analytics that I need to see **What do you dislike about Coveo?** I have noticed a slight lag lately in the software **What problems is Coveo solving and how is that benefiting you?** Sales ### 21. Great! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** January 04, 2018 **What do you like best about Coveo?** Excellent machine learning. Top notch saleforce integration. **What do you dislike about Coveo?** Nothing! Really great software. No issues I have found. **Recommendations to others considering Coveo:** Great for Salesforce! **What problems is Coveo solving and how is that benefiting you?** Unified search to pull multiple sources together ### 22. You could probably use Google **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Consumer Electronics | Enterprise (> 1000 emp.) **Reviewed Date:** December 08, 2017 **What do you like best about Coveo?** It doesn't really get in the way of itself. It's a search engine. **What do you dislike about Coveo?** It tries too hard. You can probably do without it. **What problems is Coveo solving and how is that benefiting you?** They wanted a comprehensive search for all documents and intranet sites. ### 23. Terrific event marketing tool for nonprofits **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** December 01, 2017 **What do you like best about Coveo?** Ease of use, all are com for table using the service **What do you dislike about Coveo?** Doesn't always speak to other systems which isn't great **Recommendations to others considering Coveo:** Your ease of use will be amazing! **What problems is Coveo solving and how is that benefiting you?** Event tracking ### 24. Great Software **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Sports | Small-Business (50 or fewer emp.) **Reviewed Date:** November 22, 2017 **What do you like best about Coveo?** That its a good program that my company uses. **What do you dislike about Coveo?** That its not as easy as the past programs that I have used. **What problems is Coveo solving and how is that benefiting you?** Organizational problems on a big company scale. ### 25. Coveo is a great enterprise search tool that can bring together various sources in a pinch **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Insurance | Enterprise (> 1000 emp.) **Reviewed Date:** December 09, 2016 **What do you like best about Coveo?** Right now, I like the customization you can do on the skins side, to almost make it totally different views depending on the audience **What do you dislike about Coveo?** the only thing I have to say is that sometimes crawls get stuck and we have to rerun them, and the admin logging is a little sparse **Recommendations to others considering Coveo:** I would say evaluate what you need and how diverse your sources of information are, and if you need something that is very flexible in terms of customization **What problems is Coveo solving and how is that benefiting you?** The problem we were solving was sources of information are everywhere in our company, in various platforms and we needed a way to surface them all **Official Response from Isaac Berzins:** > Hello there, Thank you so much for your review, we are so pleased to hear that you are enjoying the customization options that Coveo offers. Regarding crawl speeds and admin logging, I'd recommend you speak with our Support team to see if they can assist you in anyway. You can contact them at support@coveo.com or alternatively, you can view our support database here: https://support.coveo.com/. Happy Holidays, Isaac Berzins Social Editor - Coveo ### 26. Enterprise Search engine for coporate Intranet **Rating:** 1.0/5.0 stars **Reviewed by:** Aaron H. | SharePoint Developer, Executive Office, Enterprise (> 1000 emp.) **Reviewed Date:** April 28, 2016 **What do you like best about Coveo?** Fairly good search engine. We have been disappointed with the product overall. **What do you dislike about Coveo?** Had issue that cause it to fail for no reason. Very expensive solution compared to Microsoft and others. Support is poor and generally not helpful when tickets are created. Facet filter development and management is difficult. We have outstanding issues that have not been resolved by the vendor. **Recommendations to others considering Coveo:** I don't recommend this software for SharePoint search in 2010 and we plan on switching to SharePoint Search in 2013. **What problems is Coveo solving and how is that benefiting you?** Enterprise search without FAST in 2010 using OCR. Few benefits have been realized and the cost savings has been lost. **Official Response from Isaac Berzins:** > Hi Aaron, We are very happy that Kent Corporation has been a Coveo client since 2010 and we are sorry to hear about the issues you’ve encountered while using the Coveo solution. I’ve personally taken the time to review your support tickets and have noticed that all concerns on record have been addressed. Our Customer Support team appreciates your feedback, as they are always trying to improve. Since all tickets have been closed, we hope that you, and Kent Corporation, can continue to successfully and seamlessly use our tool. If you do still have outstanding issues, or encounter any more in the future, you can contact us directly at: support@coveo.com. Alternatively, you can view our support database here: https://support.coveo.com. Best, Isaac Berzins, Social Editor ### 27. Enterprise search tool **Rating:** 5.0/5.0 stars **Reviewed by:** Gena N. | IT Business Analyst Salesforce Sr.II, Mid-Market (51-1000 emp.) **Reviewed Date:** June 02, 2016 **What do you like best about Coveo?** This being an enterprise search tool, we selected this as the tech support wants to search solution from various sources while on client call, which is not possible in salesforce. So we opted for coveo and implemented it to search records from confluence, jira, sfdc knowledge **What do you dislike about Coveo?** Taking our data on their servers, hard to configure, to setup you should know the scripting language. not that easy to learn to configure. Always need the PS team to help in updates etc. **Recommendations to others considering Coveo:** Its a great tool, even salesforce help is based on coveo **What problems is Coveo solving and how is that benefiting you?** Search page for techs support to fetch results from various sources like JIRA/ SFDC / Confluence etc. **Official Response from Isaac Berzins:** > Hi Rajni, Thank you so much for taking time out of your day to write us a review. We are so pleased to hear your success with utilizing Coveo for Salesforce. Upskilling your tech support agents is a proven way to successfully close support cases quicker. If you ever have any questions or concerns, don’t hesitate to contact us directly at support@coveo.com or alternatively, you can view our support database here: https://support.coveo.com/. Best, Isaac Berzins Social Editor - Coveo ### 28. Federated Cloud Search **Rating:** 4.5/5.0 stars **Reviewed by:** Sanjeev M. | IT Application Lead(Global)/Sr. Manager, Enterprise (> 1000 emp.) **Reviewed Date:** December 21, 2015 **What do you like best about Coveo?** Easy to implement search engine for cloud application. The best I like is it returns search result real quick irrespective of the data size. We have bulk customers data plus partners data and, was amazed to see the performance for huge data size. **What do you dislike about Coveo?** Technical integration is not smooth for data integration. **Recommendations to others considering Coveo:** Easy to deploy package for your cloud applications. Dont worry about performance. **What problems is Coveo solving and how is that benefiting you?** Search feature for our partner portal(cloud based system) was not available due to the fact that portal is purely customized. Coveo helped us to enable search engine for partners on pretty huge database. **Official Response from Isaac Berzins:** > Hello Sanjeev, Thank you so much for your kind words, we are so pleased to hear that Coveo is working for you and VMware as intended. Our Customer Support team is always looking to improve, and we’d love to gain more insight to any recommendations you may have. As always, if you need our help with anything feel free to contact us at support@coveo.com or alternatively, you can view our support database here: https://support.coveo.com/. Thanks so much, Isaac Berzins Social Editor - Coveo ### 29. Develop A-B Testing Superpowers! **Rating:** 5.0/5.0 stars **Reviewed by:** Adam B. | Application Developer, Leisure, Travel & Tourism, Mid-Market (51-1000 emp.) **Reviewed Date:** January 06, 2015 **What do you like best about Coveo?** The implementation was simple, straightforward and the Qubit product team were on hand 24/7 for advice and best practice recommendations. Having the power to make an informed decision on new site features and understanding our customer behaviour has revolutionised how we do business at James Villa holidays. **What do you dislike about Coveo?** As powerful as the dashboard and Qubit platform is, a facility whereby we can archive and sort our tests from the landing page would be really beneficial - particularly when the volume of tests begins to stack up. **Recommendations to others considering Coveo:** Data is power and understanding your customers onsite behaviour and what leads them to conversion is the greatest tool in an ever expanding e-commerce toolbox. The Qubit platform is a black and decker powertool of opportunity for e-commerce business owners and anyone with a transaction/goal based website. **What problems is Coveo solving and how is that benefiting you?** With the Qubit platform and advice from the product team we have been able to segment our customers into key demographics, tailoring distinct messages to each cohort and increasing conversion across the board. Restricted behind a code freeze on the website we were able to maximise the Qubit platform by applying important legal messages for travellers to the website after legislation change by the government - making us first responders in comparison with our competitors. By split-testing various permutations we were able to define which copy worked better across a range of call-to-actions, increasing conversions and understanding our customers psychology at the same time. ### 30. Simple to implement and view results **Rating:** 4.5/5.0 stars **Reviewed by:** Gareth S. | Web & Graphic Designer, Retail, Enterprise (> 1000 emp.) **Reviewed Date:** January 06, 2015 **What do you like best about Coveo?** Clean modern design means it is very easy to see results and navigate around. Fairly simple to get experiments up and running. Makes it easy to implement quick fixes and solutions to problems as well as just testing. Simple changes and tests eg wording can be done very quickly and easily. **What do you dislike about Coveo?** With Qubit I would llike to see a better overlay functionality to view the tests as a preview. **Recommendations to others considering Coveo:** Give it a go. No reason at all not to!! Ease of use, ease of implementation, easy to realise results. As a quick get up and go for simple A/B testing no reason at all not to use. **What problems is Coveo solving and how is that benefiting you?** We wanted the ability to be able to quickly think of tests to get going and then be able to quickly get these live and see if they made any different. For example change of a button color, or wording on a button. It is perfect for this and from this we have been able to notice significant changes and make these to our audience. The smallest change can actually make a huge difference we have discovered and the ability to quickly get that running and displaying to our customers rather than going through the long process of changing with our outsourced developers has been very helpful. ### 31. Exceptionally Useful Tool and Excellent Team **Rating:** 4.5/5.0 stars **Reviewed by:** Claire D. | Online Marketing Manager, Retail, Enterprise (> 1000 emp.) **Reviewed Date:** January 06, 2015 **What do you like best about Coveo?** The software is really easy to use and helps us set up A/B test with minimum effort but achieve accurate and reliable results. The team are also very hands on and have been there at the end of a phonecall/email every step of the way and have also set up many tests on our behalf when our resource has been tight. Cannot fault the service! **What do you dislike about Coveo?** There is nothing I can really think of that I really dislike. Perhaps it would be good if you're also able to conduct multi-variant testing, but this may already be in place. **Recommendations to others considering Coveo:** Fantastic team you will be dedicated to your account and achieving your objectives. **What problems is Coveo solving and how is that benefiting you?** We are always looking for ways to improve our on-site conversion. Our development team is based overseas so Qubit works as perfect short-term patch for any rolling developments we'd like to roll out to the site. ### 32. Good tool for web site testing and personalisation, but still somewhat immature. **Rating:** 3.5/5.0 stars **Reviewed by:** Scott A. | Head of Digital Marketing and Analytics, Computer Software, Small-Business (50 or fewer emp.) **Reviewed Date:** January 05, 2015 **What do you like best about Coveo?** Ease of targeting when setting up new layers. The targeting interface is very sensible. Together with their other modules, you can better understand under-performing segments and run tests targeting them. **What do you dislike about Coveo?** UI still lags others like Optimizely. Cannot use the UI to make many changes to the page. You're either in one mode or another instead of layers changes on top of each other. Running multipage tests is close to impossible without writing complex Javascript logic, something you'd hope the UI would make easy. **Recommendations to others considering Coveo:** If you want fast A/B testing that's somewhat complex, Qubit isn't the right tool. For simple personalisation with measurement of efficacy, it's a good tool. **What problems is Coveo solving and how is that benefiting you?** Primarily A/B testing with a managed services component. However, the benefit of testing with personalisation is great, ### 33. Simply Amazing **Rating:** 5.0/5.0 stars **Reviewed by:** Gareth J. | Software Developer, Computer Software, Mid-Market (51-1000 emp.) **Reviewed Date:** December 18, 2014 **What do you like best about Coveo?** Its very easy to use and very easy to implement. The dashboard is clean and everything is easy to find. The JavaScript code editor in my opinion is one of the best code editors (online) that I have ever used and reminds of a similar desktop editor i use. Although I've not used the basic editor much, it is very, very simple to use and anyone with little to know coding knowledge will be able to get get overlays showing in no time at all. **What do you dislike about Coveo?** Tracking of events/clicks on the elements created via Qubit is a feature i feel is missing. **Recommendations to others considering Coveo:** Definitely give it a try. **What problems is Coveo solving and how is that benefiting you?** Interact with customers more and enhance user experience. ### 34. Qubit Review **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Media Production | Mid-Market (51-1000 emp.) **Reviewed Date:** December 19, 2014 **What do you like best about Coveo?** Really easy to make quick, effective UX updates to the website. The team are really helpful in making recommendations and helping us find the best solutions for our audience. It's also great for testing new ideas or functions. **What do you dislike about Coveo?** On the whole it's great when we're tight on internal resource as we can create our own campaigns with the tool really easily, but some more complicated tests require engineer coding which can take a day or two to turn around. The team are always very accommodating though. **Recommendations to others considering Coveo:** A good tool for busy brands that need to respond quickly to consumer behaviour and trends. **What problems is Coveo solving and how is that benefiting you?** It helps us make important updates when our resource is tight on other projects. ### 35. I have used Qubit for marketing campaigns and testing. **Rating:** 4.0/5.0 stars **Reviewed by:** Richard A. | Senior Web Analyst - Contract, Leisure, Travel & Tourism, Enterprise (> 1000 emp.) **Reviewed Date:** December 04, 2014 **What do you like best about Coveo?** Their results screen is very easy to understand and they have really supported us in implementing our tests and campaigns. **What do you dislike about Coveo?** Not much apart from sometimes tests taking longer because of the measurement strategy (users and not sessions). I know there different opinions on this. **Recommendations to others considering Coveo:** if you want testing tool that can also support your marketing campaigns then this is the tool for you. **What problems is Coveo solving and how is that benefiting you?** Targeting and testing. ### 36. Great tool but not as simple as the demo suggested **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** December 18, 2014 **What do you like best about Coveo?** You can get results instantly and it's very easy to determine what is and isn't working. **What do you dislike about Coveo?** The demo made it seem very user friendly but to use it to its full potential you need to use the advanced mode which require Javascript knowledge. **Recommendations to others considering Coveo:** Overall it is a good package but be aware that you will need someone with Javascript knowledge to get the most out of it **What problems is Coveo solving and how is that benefiting you?** For us the tool has really enabled us to trial new concepts quickly as opposed to going through the long process of getting development involved. ### 37. Easy to work with, effective and reliable **Rating:** 4.5/5.0 stars **Reviewed by:** Oliver W. | Ecommerce Director, Retail, Mid-Market (51-1000 emp.) **Reviewed Date:** January 06, 2015 **What do you like best about Coveo?** Easy implementation, excellent support and account management, simple yet effective user interface. **What do you dislike about Coveo?** Genuinely struggling to list any dislikes? **What problems is Coveo solving and how is that benefiting you?** Quick releases, insightful A/B testing, ### 38. A Review of Qubit **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Mid-Market (51-1000 emp.) **Reviewed Date:** November 03, 2014 **What do you like best about Coveo?** The Qubit Team is awesome. They are very diligent in getting campaigns started and they are always available to troubleshoot. **What do you dislike about Coveo?** The Interface is not as user-friendly as it could be. They need to make some changes to the layer editing tool. For example image mapping could be so much easier. **Recommendations to others considering Coveo:** Its an awesome team of people and the tool is getting better. I would say test it out and you won't be disappointed. **What problems is Coveo solving and how is that benefiting you?** We using Qubit as a CMS and and A/B testing tool. Targeting visitors always drivers higher conversions. ### 39. Qubit software review **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** December 19, 2014 **What do you like best about Coveo?** Qubit is easy to use for conversion rate optimisation and basic personalisation, for non technical team members. Qubit combines a fantastic product with an expert team. **What do you dislike about Coveo?** Since Qubit was set up as testing/optimisation tool, you can't deploy to 100% of your audience, as they require a 10% control for every test. I found conflicts with Qubit and other 3rd party scripts. **Recommendations to others considering Coveo:** Qubit will pay for itself in year one from incremental revenue derived from conversion rate testing. **What problems is Coveo solving and how is that benefiting you?** We have seen a slight impact on our overall ROI. It is still early days though, as our traffic sources have gone through significant changes. ### 40. An excellent tool to efficiently improve UX with easy A/B testing **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** January 06, 2015 **What do you like best about Coveo?** Excellent one to one support from account managers. A very tailored service **What do you dislike about Coveo?** So far, there are no negatives that I can think of. I have had a very positive experience **Recommendations to others considering Coveo:** An excellent tool with brilliant, tailored support. **What problems is Coveo solving and how is that benefiting you?** UX design - website optimisation ### 41. Great optimisation tool! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** December 19, 2014 **What do you like best about Coveo?** It is extremely easy to use with many useful features **What do you dislike about Coveo?** wysiwyg editor is a little basic and would be nice with a few more features **Recommendations to others considering Coveo:** Give it a go! **What problems is Coveo solving and how is that benefiting you?** User experience ### 42. Good testing and optimisation tool **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** December 18, 2014 **What do you like best about Coveo?** User friendly, easy and effective implementation **What do you dislike about Coveo?** not a dislike but could do with more demographic segmentation **What problems is Coveo solving and how is that benefiting you?** Conversion rate, abandon basket issue, user experience ## Coveo Discussions - [How does Coveo search work?](https://www.g2.com/discussions/how-does-coveo-search-work) - 1 comment - [View Coveo pricing details and edition comparison](https://www.g2.com/products/coveo/reviews?page=3§ion=pricing&secure%5Bexpires_at%5D=2026-08-06+09%3A48%3A07+-0500&secure%5Bsession_id%5D=40df21b6-093f-4d5c-9b23-c6e8d2ab2a75&secure%5Btoken%5D=83726989e84ef55565bd9e7210baa04f7fa7206ed1e42e7b8a4a81909f6ed3d1&format=llm_user) ## Coveo Integrations - [Adobe Acrobat](https://www.g2.com/products/adobe-acrobat/reviews) - 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[Slack](https://www.g2.com/products/slack/reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) ## Coveo Features **Content Management** - Data Centralization - Insight Engines - Archiving - Insight Engines - Search Analysis - Insight Engines - Intelligent Search - Sentiment Analysis - Text Analysis **Visitor Behavior** - Monitoring - Targeting - Guided Selling **Segmentation** - A/B Testing - Customer Profiles **Merchandising** - Product Recommendations - Product Search - Product Display - Media File Storage - Web Content Management **Compatibility** - Federated Search - File Types - Global Language Support **Search Setup** - Indexing - Auto Complete - Product Information - Stemming **Conversational AI - Conversational Commerce Platforms** - AI chatbots - Messaging and Notifications - AI agents - Voice assistants - Communication apps **Agentic AI - Personalization** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Third-Party Integrations **Agentic AI - SAP Store** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Enterprise Search Software** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making - AI/Machine Learning **Agentic AI - Site Search** - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Semantic Search & Query Understanding - AI Search and Discovery Platforms** - Intent aware search - Context aware query handling - Natural language query support **Statistical Tool** - Scripting - Data Mining - Algorithms **Content Discovery** - Search Interface - Insight Engines - AI Functionality - Insight Engines - NLP Functionality - Insight Engines - Data Mining - Insight Engines - Structured Navigation - Insight Engines - Machine Learning - Insight Engines - Full Text Search - Semantic Search **Templates** - Library - Customization - Optimization **Targeting** - Behavioral Targeting - Contextual Targeting **Analytics** - Reports & Analytics - Customer Data **Search Queries** - Typo Tolerance - Faceted Search - Synonyms - Highlighting - Natural Language - Full Text Search **Product Discovery** - Recommendations - Conversion - Personalization - Faceted Search - Ranking and Relevancy **Platform integration - Conversational Commerce Platforms** - Ecommerce stores - Sales channels - Payment Platform - Internal tools **Search Experience Management - Site Search** - Query Suggestions - Typo Tolerance - Synonyms - Natural Language - Rankings - Personalization **AI powered search - Enterprise Search Software** - Generative RAG (Retrieval augmented generation) - Relevance Tuning - NLP & Semantic search - Fuzzy Search **Data Indexing - AI Search and Discovery Platforms** - Multi system indexing - Multi format indexing - Automatic index updates **AI Personalization - Personalization** - Predictive Recommendations - Audience Segmentation - Adaptive Content **Additional Functionality** - AI Copilot - Engagement Tracking - Content Management - Visual Analytics - Real-Time Analytics - Behavior Tracking - Website Personalization - Recommendations - Real-Time Reporting - Content Analytics - Behavioral Targeting - Account Based Marketing - Website Analytics - Customer Segmentation - Customer Profiles - Template Management - Multi-Channel Marketing - Customizable Branding - Alerts/Notifications - API - Abandoned Cart Saver - Drag & Drop - Contextual Targeting - Experience Management - Campaign Management - Generative AI - WYSIWYG Editor - Reporting/Analytics - Activity Dashboard - Multi-Campaign - Campaign Segmentation - A/B Testing - Customizable Forms - Email Marketing **Data Analysis** - Analysis - Data Interaction - Time Series Analysis - Trend Analysis **Personalization** - Recommendation - Content - Cart Abandonment - Search - Personalization Engine - Product Recommendations - A/B Testing - Personalized Messaging **Triggered Content** - Geofencing - Triggered Emails - Triggered Messages **Administration** - Integrations - Dashboard **Functionality** - Personalization - Search Analytics - Integrations - Visual Analytics - Real-Time Analytics **Integration** - E-Commerce - PIM - Merchadising **Generative AI** - AI Text Generation - AI Text Summarization - Multiple Data Sources - Generative AI **Analytics and Reporting - Conversational Commerce Platforms** - Conversational analytics - Advance reporting **Functionality - Site Search** - Search Analytics - Integrations - Federated Search - Multi-Language Support **Compatibility - Enterprise Search Software** - File Types - Federated Search - Global Language Support **Search Result Relevance - AI Search and Discovery Platforms** - Relevance-based ranking - Search relevance configuration - Behavioral result improvement **Additional Functionality** - Sentiment Analysis - Data Import/Export - Behavior Tracking - Data Storage Management - Single Sign On - AI Copilot - API - Multiple Data Sources - Activity Dashboard - Forecasting - Metadata Management - File Management - Text Analysis - Drag & Drop - Compliance Management - Tagging - Indexing - Autocomplete - For eCommerce - Customer Database - Catalog Management - Query Suggestions - Document Management - Access Controls/Permissions - Content Management - Generative AI - Task Management - Reporting & Statistics - Search/Filter - Data Capture and Transfer - Data Visualization - Alerts/Notifications - For Enterprises - User Management **Additional Functionality** - Analytics - Data Source Connectors - Multi-Language - Data Security - Search/Filter - AI Copilot - Knowledge Management - Reporting & Statistics - Data Extraction - Natural Language Processing - Third-Party Integrations - Data Visualization - Recommendations - Access Controls/Permissions - Automatic Backup - Compliance Management - Augmented Analytics - Data Aggregation - Intent Recognition - Indexing - Personalization - Activity Dashboard - Usage Tracking/Analytics - Data Classification - Data Discovery - Behavioral Analytics - Data Capture and Transfer **Decision Making** - Modeling - Data Visualizations - Report Generation - Data Unification - Customizable Reports **Multichannel** - Web - Email - Mobile **Personalized Content** - Recommendation Engine - Personalized Discounts - Website Personalization **Generative AI - Site Search** - Text Generation - Text Summarization **Functionality - Enterprise Search Software** - Personalization - Search Analytics - Integrations **Personalization & Recommendations - AI Search and Discovery Platforms** - User based result personalization - Behavior driven recommendations - Contextual content recommendations **Administration ** - Reports & Analytics - User Data - Integrations **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Agentic AI - Personalization Engines** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Search Queries - Enterprise Search Software** - Highlighting - Faceted Search - Typo Tolerance - Synonyms **Additional Functionality** - Demand Forecasting - AI/Machine Learning - Drag & Drop - For Healthcare - Forecasting - Data Extraction - Third-Party Integrations - Decision Support - Modeling & Simulation - Alerts/Notifications - Reporting/Analytics - Multiple Data Sources - For Retail - For Education - Data Discovery - Graphical Workflow Editor - Performance Metrics - Business Rules Management - AI Copilot - Natural Language Processing - Data Transformation - Data Clustering - API - Data Blending - Data Classification - Workflow Management - Workflow Automation **Agentic AI - E-Commerce Personalization** - Natural Language Interaction - Proactive Assistance ## Top Coveo Alternatives - [Bloomreach](https://www.g2.com/products/bloomreach-bloomreach/reviews) - 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