Coveo Features

Supports a variety of scripting environments

Mines data from databases and prepares data for analysis

Applies statistical algorithms to selected data

Analyzes both structured and unstructured data

Interacts with data to prepare it for visualizations and models

Offers modeling capabilities

Creates data visualizations or graphs

Generates reports of data performance

Unifies information on a singular platform

Queries and pulls enterprise data into a singular knowledge respository

Stores and organizes synthesized data

Analyzes search results to identify trends and patterns

Provides a simple, intuitive search interface for users

Leverages artificial intelligence technology to empower search

Leverages natural language processing technology to empower search

Crawls within the enterprise and outside the enterprise for data points

Provides filters for refined navigation

Leverages machine learning technology to empower search

Based on 17 Coveo reviews and verified by the G2 Product R&D team. Monitor the behavior of website and online store visitors

Based on 18 Coveo reviews and verified by the G2 Product R&D team. Ability to target website visitors based on behavioral patterns

Based on 14 Coveo reviews. Adapt the selling process to each visitor, including content and pricing

Based on 16 Coveo reviews and verified by the G2 Product R&D team. Provide a library of templates for various purposes such as website engagement or e-commerce

Based on 15 Coveo reviews and verified by the G2 Product R&D team. Allows users to customize templates and use them on multiple channels easily

Based on 16 Coveo reviews and verified by the G2 Product R&D team. Track the performance of different versions of templates and suggest optimizations

Based on 18 Coveo reviews and verified by the G2 Product R&D team. Recommend products based on order history and online behavior

Based on 16 Coveo reviews and verified by the G2 Product R&D team. Provide custom content to website visitors based on their online behavior

Deliver messages targeted at buyers who are about to leave an online store 15 reviewers of Coveo have provided feedback on this feature.

Based on 10 Coveo reviews and verified by the G2 Product R&D team. Optimize search based on the role of the user or inventory availability

Based on 15 Coveo reviews and verified by the G2 Product R&D team. Machine learning or artificial intelligence that powers the personalization features of the platform.

Based on 16 Coveo reviews and verified by the G2 Product R&D team. Tools to automatically recommend products to a customer based on their viewing or purchasing history.

Based on 17 Coveo reviews and verified by the G2 Product R&D team. The ability to test various configurations and recommendations to determine which are most successful with customers.

Based on 16 Coveo reviews and verified by the G2 Product R&D team. Tools to create personalized messaging based on customer data collected from purchases or viewing history.

Based on 18 Coveo reviews and verified by the G2 Product R&D team. Integrate personalized content and recommendations on websites

Based on 10 Coveo reviews. Define customized email templates which are sent automatically

Based on 17 Coveo reviews and verified by the G2 Product R&D team. Include personalization features that are mobile-friendly and responsive

Provides native A/B testing for content and campaigns. This feature was mentioned in 13 Coveo reviews.

As reported in 12 Coveo reviews. Allows users to build and analyze customer profiles.

Based on 12 Coveo reviews. Presents messaging depending on customer behavior.

Presents messaging depending on customer context. This feature was mentioned in 10 Coveo reviews.

Content triggered by customer's given geolocation. 12 reviewers of Coveo have provided feedback on this feature.

Emails triggered by customer activity or behavior.

Messages triggered by customer activity or behavior. This feature was mentioned in 13 Coveo reviews.

Provides recommendations based on customer metrics. 13 reviewers of Coveo have provided feedback on this feature.

Calculates and presents customized discounts.

Based on 13 Coveo reviews. Personalizes web experiences and presented content based on customer metrics.

Based on 17 Coveo reviews and verified by the G2 Product R&D team. Easily digestible visual representations of data collected by the platform.

Based on 16 Coveo reviews and verified by the G2 Product R&D team. Data collected from customers to be analyzed by analytics tools or other e-commerce software.

Based on 14 Coveo reviews and verified by the G2 Product R&D team. The ability to integrate with a variety of e-commerce software platforms in order to share data and other functionality.

The ability to analyze and visually represent relevant data collected from an e-commerce store and e-merchandising tool.

Data collected from customers that can be used to better refine merchandising efforts to entice similar customers.

Products recommended to customers based on their purchasing or viewing history.

A search function to help customers easily find products in an online store.

Tools to optimize how product images are represented on the site.

Tools to store and organize product images, videos, and 3D renderings.

Tools to optimize and organize product descriptions and other content published to an online store.

The ability to integrate with a variety of e-commerce software in order to share data and functionality.

A means to display relevant reports and other data in one, easily accessible place.

As reported in 45 Coveo reviews. Ability to search across different data sources, such as databases, intranets, and applications.

Based on 44 Coveo reviews. Offers search for a variety of file types.

Based on 43 Coveo reviews. Ability to search in multiple languages without any additional work required.

Based on 44 Coveo reviews. Ability of search to handle typos.

Allows the end user to filter and refine search results. 45 reviewers of Coveo have provided feedback on this feature.

As reported in 44 Coveo reviews. Ability to define synonyms for search terms.

Allows the user to see highlighted results to see which words or phrases match the search query. This feature was mentioned in 41 Coveo reviews.

Allows the user to search in a natural, intuitive manner. This feature was mentioned in 43 Coveo reviews.

Gives the user targeted, personalized results based on their activity or preferences. 40 reviewers of Coveo have provided feedback on this feature.

Allows the user to understand how other users are using the search functionality through dashboards, KPIs, etc. This feature was mentioned in 43 Coveo reviews.

Ability to plug the search capabilities into other applications or tools. This feature was mentioned in 43 Coveo reviews.

Analyze and index e-commerce data and define searchable fields 22 reviewers of Coveo have provided feedback on this feature.

Provide algorithms to provide users with suggested results as they type 23 reviewers of Coveo have provided feedback on this feature.

As reported in 22 Coveo reviews. Define how product information (attributes, brand, type) can be searched and in what combination

Search for alternative variations of a word to deliver more accurate results This feature was mentioned in 19 Coveo reviews.

Provide recommendations based on what users are searching for 22 reviewers of Coveo have provided feedback on this feature.

Monitor conversions of shoppers into buyers due to search features This feature was mentioned in 20 Coveo reviews.

Allow companies to personalize the search experience for their shoppers 21 reviewers of Coveo have provided feedback on this feature.

Buyers can refine product searches using filters and product attributes. 22 reviewers of Coveo have provided feedback on this feature.

Based on 22 Coveo reviews. Rank search results based on relevance, availability, or popularity

As reported in 20 Coveo reviews. Provide integration with e-commerce platforms and shoppping cart software

Integrate with Product Information Management (PIM) software This feature was mentioned in 18 Coveo reviews.

Based on 19 Coveo reviews. Support integration with e-merchadising and similar retail software

Allows users to generate text based on a text prompt.

Condenses long documents or text into a brief summary.

Allows users to generate text based on a text prompt.

Condenses long documents or text into a brief summary.

Allow Gen AI powered chatbots to provide intelligent responses and tailored product recommendations.

Trigger messages based on specific customer actions such as personalized messages, promotions or cart abandonment.

Use Agentic AI to deliver superior customer engagement through human-like conversations.

Allow users to use voice assistants, such as Alexa, Google Assistant, and Siri to shop using voice commands.

Enable users to engage in communication apps such WhatsApp, Facebook Messenger, Instagram, WeChat etc.

Allow integration with e-commerce stores to import products, manage inventory and get order notifications.

Add conversational commerce functionality across various sales channels and customer touchpoints.

Integrate with payment platform for accepting payments from the chat interface

Integrate with CRM, POS or any marketing marketing tools for sending discounts, offers, recommendations and personalized campaigns.

Provide insights into customer behavior, sales trends, and chatbot performance.

Track KPIs like customer satisfaction, conversion rates, and overall sales driven by conversational channels.

Capability to perform complex tasks without constant human input

Works across multiple software systems or databases

Improves performance based on feedback and experience

Engages in human-like conversation for task delegation

Anticipates needs and offers suggestions without prompting

Makes informed choices based on available data and objectives

Capability to perform complex tasks without constant human input

Works across multiple software systems or databases

Improves performance based on feedback and experience

Engages in human-like conversation for task delegation

Anticipates needs and offers suggestions without prompting

Makes informed choices based on available data and objectives

Capability to perform complex tasks without constant human input

Ability to break down and plan multi-step processes

Works across multiple software systems or databases

Improves performance based on feedback and experience

Engages in human-like conversation for task delegation

Anticipates needs and offers suggestions without prompting

Makes informed choices based on available data and objectives

Capability to perform complex tasks without constant human input

Ability to break down and plan multi-step processes

Works across multiple software systems or databases

Improves performance based on feedback and experience

Anticipates needs and offers suggestions without prompting

Makes informed choices based on available data and objectives

Engages in human-like conversation for task delegation

Anticipates needs and offers suggestions without prompting

Improves performance based on feedback and experience.

Engages in human-like conversation for task delegation.

Anticipates needs and offers suggestions without prompting.

Makes informed choices based on available data and objectives.

Recommends relevant queries as user searches.

Ability of search to handle typos.

Ability to define synonyms for search terms.

Allows the user to search in a natural, intuitive manner.

Adjust the ranking of the search results for certain keywords.

Ability to deliver tailored search experiences.

Allows the user to understand how other users are using the search functionality through dashboards, KPIs, etc.

Ability to integrate across business systems and websites.

Ability to search across different data sources, such as multiple domains, brand sites, etc.

Ability to search in multiple languages without any additional work required.

Allows users to generate text based on a text prompt.

Condenses long documents or text into a brief summary.

Embed generative (RAG) capabilities for enhanced answer generation using retrieved content

Allow tuning relevance and ranking through machine-learning or Learning-to-Rank models

Enable the system to understand and interpret natural-language queries

Offers search for a variety of file types.

Ability to search across different data sources, such as databases, intranets, and applications.

Ability to search in multiple languages without any additional work required.

Gives the user targeted, personalized results based on their activity or preferences.

Allows the user to understand how other users are using the search functionality through dashboards, KPIs, etc.

Ability to plug the search capabilities into other applications or tools.

Allows the user to see highlighted results to see which words or phrases match the search query.

Allows the end user to filter and refine search results.

Ability of search to handle typos.

Ability to define synonyms for search terms.