Coveo Features
Statistical Tool (3)
Scripting
Supports a variety of scripting environments
Data Mining
Mines data from databases and prepares data for analysis
Algorithms
Applies statistical algorithms to selected data
Data Analysis (2)
Analysis
Analyzes both structured and unstructured data
Data Interaction
Interacts with data to prepare it for visualizations and models
Decision Making (4)
Modeling
Offers modeling capabilities
Data Visualizations
Creates data visualizations or graphs
Report Generation
Generates reports of data performance
Data Unification
Unifies information on a singular platform
Content Management (3)
Data Centralization - Insight Engines
Queries and pulls enterprise data into a singular knowledge respository
Archiving - Insight Engines
Stores and organizes synthesized data
Search Analysis - Insight Engines
Analyzes search results to identify trends and patterns
Content Discovery (6)
Search Interface - Insight Engines
Provides a simple, intuitive search interface for users
AI Functionality - Insight Engines
Leverages artificial intelligence technology to empower search
NLP Functionality - Insight Engines
Leverages natural language processing technology to empower search
Data Mining - Insight Engines
Crawls within the enterprise and outside the enterprise for data points
Structured Navigation - Insight Engines
Provides filters for refined navigation
Machine Learning - Insight Engines
Leverages machine learning technology to empower search
Visitor Behavior (3)
Monitoring
Based on 17 Coveo reviews and verified by the G2 Product R&D team. Monitor the behavior of website and online store visitors
Targeting
Based on 18 Coveo reviews and verified by the G2 Product R&D team. Ability to target website visitors based on behavioral patterns
Guided Selling
Based on 14 Coveo reviews. Adapt the selling process to each visitor, including content and pricing
Templates (3)
Library
Based on 16 Coveo reviews and verified by the G2 Product R&D team. Provide a library of templates for various purposes such as website engagement or e-commerce
Customization
Based on 15 Coveo reviews and verified by the G2 Product R&D team. Allows users to customize templates and use them on multiple channels easily
Optimization
Based on 16 Coveo reviews and verified by the G2 Product R&D team. Track the performance of different versions of templates and suggest optimizations
Personalization (8)
Recommendation
Based on 18 Coveo reviews and verified by the G2 Product R&D team. Recommend products based on order history and online behavior
Content
Based on 16 Coveo reviews and verified by the G2 Product R&D team. Provide custom content to website visitors based on their online behavior
Cart Abandonment
Deliver messages targeted at buyers who are about to leave an online store 15 reviewers of Coveo have provided feedback on this feature.
Search
Based on 10 Coveo reviews and verified by the G2 Product R&D team. Optimize search based on the role of the user or inventory availability
Personalization Engine
Based on 15 Coveo reviews and verified by the G2 Product R&D team. Machine learning or artificial intelligence that powers the personalization features of the platform.
Product Recommendations
Based on 16 Coveo reviews and verified by the G2 Product R&D team. Tools to automatically recommend products to a customer based on their viewing or purchasing history.
A/B Testing
Based on 17 Coveo reviews and verified by the G2 Product R&D team. The ability to test various configurations and recommendations to determine which are most successful with customers.
Personalized Messaging
Based on 16 Coveo reviews and verified by the G2 Product R&D team. Tools to create personalized messaging based on customer data collected from purchases or viewing history.
Multichannel (3)
Web
Based on 18 Coveo reviews and verified by the G2 Product R&D team. Integrate personalized content and recommendations on websites
Email
Based on 10 Coveo reviews. Define customized email templates which are sent automatically
Mobile
Based on 17 Coveo reviews and verified by the G2 Product R&D team. Include personalization features that are mobile-friendly and responsive
Segmentation (2)
A/B Testing
Provides native A/B testing for content and campaigns. This feature was mentioned in 13 Coveo reviews.
Customer Profiles
As reported in 12 Coveo reviews. Allows users to build and analyze customer profiles.
Targeting (2)
Behavioral Targeting
Based on 12 Coveo reviews. Presents messaging depending on customer behavior.
Contextual Targeting
Presents messaging depending on customer context. This feature was mentioned in 10 Coveo reviews.
Triggered Content (3)
Geofencing
Content triggered by customer's given geolocation. 12 reviewers of Coveo have provided feedback on this feature.
Triggered Emails
Emails triggered by customer activity or behavior.
Triggered Messages
Messages triggered by customer activity or behavior. This feature was mentioned in 13 Coveo reviews.
Personalized Content (3)
Recommendation Engine
Provides recommendations based on customer metrics. 13 reviewers of Coveo have provided feedback on this feature.
Personalized Discounts
Calculates and presents customized discounts.
Website Personalization
Based on 13 Coveo reviews. Personalizes web experiences and presented content based on customer metrics.
Administration (3)
Reports & Analytics
Based on 17 Coveo reviews and verified by the G2 Product R&D team. Easily digestible visual representations of data collected by the platform.
User Data
Based on 16 Coveo reviews and verified by the G2 Product R&D team. Data collected from customers to be analyzed by analytics tools or other e-commerce software.
Integrations
Based on 14 Coveo reviews and verified by the G2 Product R&D team. The ability to integrate with a variety of e-commerce software platforms in order to share data and other functionality.
Analytics (2)
Reports & Analytics
The ability to analyze and visually represent relevant data collected from an e-commerce store and e-merchandising tool.
Customer Data
Data collected from customers that can be used to better refine merchandising efforts to entice similar customers.
Merchandising (5)
Product Recommendations
Products recommended to customers based on their purchasing or viewing history.
Product Search
A search function to help customers easily find products in an online store.
Product Display
Tools to optimize how product images are represented on the site.
Media File Storage
Tools to store and organize product images, videos, and 3D renderings.
Web Content Management
Tools to optimize and organize product descriptions and other content published to an online store.
Administration (2)
Integrations
The ability to integrate with a variety of e-commerce software in order to share data and functionality.
Dashboard
A means to display relevant reports and other data in one, easily accessible place.
Compatibility (3)
Federated Search
As reported in 45 Coveo reviews. Ability to search across different data sources, such as databases, intranets, and applications.
File Types
Based on 44 Coveo reviews. Offers search for a variety of file types.
Global Language Support
Based on 43 Coveo reviews. Ability to search in multiple languages without any additional work required.
Search Queries (5)
Typo Tolerance
Based on 44 Coveo reviews. Ability of search to handle typos.
Faceted Search
Allows the end user to filter and refine search results. 45 reviewers of Coveo have provided feedback on this feature.
Synonyms
As reported in 44 Coveo reviews. Ability to define synonyms for search terms.
Highlighting
Allows the user to see highlighted results to see which words or phrases match the search query. This feature was mentioned in 41 Coveo reviews.
Natural Language
Allows the user to search in a natural, intuitive manner. This feature was mentioned in 43 Coveo reviews.
Functionality (3)
Personalization
Gives the user targeted, personalized results based on their activity or preferences. 40 reviewers of Coveo have provided feedback on this feature.
Search Analytics
Allows the user to understand how other users are using the search functionality through dashboards, KPIs, etc. This feature was mentioned in 43 Coveo reviews.
Integrations
Ability to plug the search capabilities into other applications or tools. This feature was mentioned in 43 Coveo reviews.
Search Setup (4)
Indexing
Analyze and index e-commerce data and define searchable fields 22 reviewers of Coveo have provided feedback on this feature.
Auto Complete
Provide algorithms to provide users with suggested results as they type 23 reviewers of Coveo have provided feedback on this feature.
Product Information
As reported in 22 Coveo reviews. Define how product information (attributes, brand, type) can be searched and in what combination
Stemming
Search for alternative variations of a word to deliver more accurate results This feature was mentioned in 19 Coveo reviews.
Product Discovery (5)
Recommendations
Provide recommendations based on what users are searching for 22 reviewers of Coveo have provided feedback on this feature.
Conversion
Monitor conversions of shoppers into buyers due to search features This feature was mentioned in 20 Coveo reviews.
Personalization
Allow companies to personalize the search experience for their shoppers 21 reviewers of Coveo have provided feedback on this feature.
Faceted Search
Buyers can refine product searches using filters and product attributes. 22 reviewers of Coveo have provided feedback on this feature.
Ranking and Relevancy
Based on 22 Coveo reviews. Rank search results based on relevance, availability, or popularity
Integration (3)
E-Commerce
As reported in 20 Coveo reviews. Provide integration with e-commerce platforms and shoppping cart software
PIM
Integrate with Product Information Management (PIM) software This feature was mentioned in 18 Coveo reviews.
Merchadising
Based on 19 Coveo reviews. Support integration with e-merchadising and similar retail software
Generative AI (4)
AI Text Generation
Allows users to generate text based on a text prompt.
AI Text Summarization
Condenses long documents or text into a brief summary.
AI Text Generation
Allows users to generate text based on a text prompt.
AI Text Summarization
Condenses long documents or text into a brief summary.
Conversational AI - Conversational Commerce Platforms (5)
AI chatbots
Allow Gen AI powered chatbots to provide intelligent responses and tailored product recommendations.
Messaging and Notifications
Trigger messages based on specific customer actions such as personalized messages, promotions or cart abandonment.
AI agents
Use Agentic AI to deliver superior customer engagement through human-like conversations.
Voice assistants
Allow users to use voice assistants, such as Alexa, Google Assistant, and Siri to shop using voice commands.
Communication apps
Enable users to engage in communication apps such WhatsApp, Facebook Messenger, Instagram, WeChat etc.
Platform integration - Conversational Commerce Platforms (4)
Ecommerce stores
Allow integration with e-commerce stores to import products, manage inventory and get order notifications.
Sales channels
Add conversational commerce functionality across various sales channels and customer touchpoints.
Payment Platform
Integrate with payment platform for accepting payments from the chat interface
Internal tools
Integrate with CRM, POS or any marketing marketing tools for sending discounts, offers, recommendations and personalized campaigns.
Analytics and Reporting - Conversational Commerce Platforms (2)
Conversational analytics
Provide insights into customer behavior, sales trends, and chatbot performance.
Advance reporting
Track KPIs like customer satisfaction, conversion rates, and overall sales driven by conversational channels.
Agentic AI - Personalization Engines (6)
Autonomous Task Execution
Capability to perform complex tasks without constant human input
Cross-system Integration
Works across multiple software systems or databases
Adaptive Learning
Improves performance based on feedback and experience
Natural Language Interaction
Engages in human-like conversation for task delegation
Proactive Assistance
Anticipates needs and offers suggestions without prompting
Decision Making
Makes informed choices based on available data and objectives
Agentic AI - Personalization (6)
Autonomous Task Execution
Capability to perform complex tasks without constant human input
Cross-system Integration
Works across multiple software systems or databases
Adaptive Learning
Improves performance based on feedback and experience
Natural Language Interaction
Engages in human-like conversation for task delegation
Proactive Assistance
Anticipates needs and offers suggestions without prompting
Decision Making
Makes informed choices based on available data and objectives
Agentic AI - SAP Store (7)
Autonomous Task Execution
Capability to perform complex tasks without constant human input
Multi-step Planning
Ability to break down and plan multi-step processes
Cross-system Integration
Works across multiple software systems or databases
Adaptive Learning
Improves performance based on feedback and experience
Natural Language Interaction
Engages in human-like conversation for task delegation
Proactive Assistance
Anticipates needs and offers suggestions without prompting
Decision Making
Makes informed choices based on available data and objectives
Agentic AI - Enterprise Search Software (6)
Autonomous Task Execution
Capability to perform complex tasks without constant human input
Multi-step Planning
Ability to break down and plan multi-step processes
Cross-system Integration
Works across multiple software systems or databases
Adaptive Learning
Improves performance based on feedback and experience
Proactive Assistance
Anticipates needs and offers suggestions without prompting
Decision Making
Makes informed choices based on available data and objectives
Agentic AI - E-Commerce Personalization (2)
Natural Language Interaction
Engages in human-like conversation for task delegation
Proactive Assistance
Anticipates needs and offers suggestions without prompting
Agentic AI - Site Search (4)
Adaptive Learning
Improves performance based on feedback and experience.
Natural Language Interaction
Engages in human-like conversation for task delegation.
Proactive Assistance
Anticipates needs and offers suggestions without prompting.
Decision Making
Makes informed choices based on available data and objectives.
Search Experience Management - Site Search (6)
Query Suggestions
Recommends relevant queries as user searches.
Typo Tolerance
Ability of search to handle typos.
Synonyms
Ability to define synonyms for search terms.
Natural Language
Allows the user to search in a natural, intuitive manner.
Rankings
Adjust the ranking of the search results for certain keywords.
Personalization
Ability to deliver tailored search experiences.
Functionality - Site Search (4)
Search Analytics
Allows the user to understand how other users are using the search functionality through dashboards, KPIs, etc.
Integrations
Ability to integrate across business systems and websites.
Federated Search
Ability to search across different data sources, such as multiple domains, brand sites, etc.
Multi-Language Support
Ability to search in multiple languages without any additional work required.
Generative AI - Site Search (2)
Text Generation
Allows users to generate text based on a text prompt.
Text Summarization
Condenses long documents or text into a brief summary.
AI powered search - Enterprise Search Software (3)
Generative RAG (Retrieval augmented generation)
Embed generative (RAG) capabilities for enhanced answer generation using retrieved content
Relevance Tuning
Allow tuning relevance and ranking through machine-learning or Learning-to-Rank models
NLP & Semantic search
Enable the system to understand and interpret natural-language queries
Compatibility - Enterprise Search Software (3)
File Types
Offers search for a variety of file types.
Federated Search
Ability to search across different data sources, such as databases, intranets, and applications.
Global Language Support
Ability to search in multiple languages without any additional work required.
Functionality - Enterprise Search Software (3)
Personalization
Gives the user targeted, personalized results based on their activity or preferences.
Search Analytics
Allows the user to understand how other users are using the search functionality through dashboards, KPIs, etc.
Integrations
Ability to plug the search capabilities into other applications or tools.
Search Queries - Enterprise Search Software (4)
Highlighting
Allows the user to see highlighted results to see which words or phrases match the search query.
Faceted Search
Allows the end user to filter and refine search results.
Typo Tolerance
Ability of search to handle typos.
Synonyms
Ability to define synonyms for search terms.





