Top 10 ConvoZen.AI Alternatives & Competitors

Top 10 Alternatives to ConvoZen.AI Recently Reviewed By G2 Community

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Balto
By Balto
4.8/5
(569)
Product Description
Balto connects contact center agents with AI to enable better conversations that deliver results.
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Categories in common with ConvoZen.AI:
Contact Center Quality Assurance
Conversation Intelligence
Sales Coaching
Speech Analytics

JustCall
By Saas Labs
4.3/5
(2,368)
Product Description
JustCall is an AI-powered customer communication platform that allows you to connect with customers instantly, automate your workflows, and coach your teams, all from a single interface. Purpose-built to serve your business communication needs, JustCall easily integrates with 100+ CRMs, Help desks, and all the business tools you need to engineer better conversations. Trusted by 6,000+ companies globally, JustCall enables customer-facing teams to enjoy seamless customer conversations with real-time and post-call AI-powered insights. Top JustCall features to watch out for: ★ Inbound & outbound calling ★ Send & receive SMS & MMS ★ Sales dialer (Auto Dialer, Predictive Dialer, and Dynamic Dialer) ★ SMS Workflows & Bots ★ Multi-level IVR ★ Real-time agent assist ★ AI-powered SMS Copilot ★ AI coaching ★ Sentiment analysis ★ AI call scoring ★ Live call monitoring ★ Shared WhatsApp inbox ★ Automatic call distribution ★ Business phone numbers in 70+ countries
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Categories in common with ConvoZen.AI:
Contact Center Quality Assurance
Conversation Intelligence
Speech Analytics

Invoca
By Invoca
4.5/5
(962)
Product Description
Invoca is the leading provider of AI-powered conversation intelligence to help marketing, sales, contact center, and customer experience teams acquire and retain more customers. Invoca’s platform is made up of four primary components: • Call tracking, featuring the most actionable online-to-offline attribution data • Conversation analytics, powered by transcripts, powerful AI, and automated call scorecards that are tailored for your specific business needs • Call management, featuring easy-to-configure conversational IVRs and intelligent call routing Integrations, with dozens of no-code and low-code ways to connect your data to the leading marketing, analytics, and CX technologies
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Categories in common with ConvoZen.AI:
Contact Center Quality Assurance
Conversation Intelligence
Speech Analytics
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Sprinklr Service
By Sprinklr
4.3/5
(719)
Product Description
Sprinklr Service is a cloud-native unified customer service platform powered by AI that enables seamless customer & agent experience across 30+ digital, social and voice channels, and delivers real-time actionable & scalable insights – eliminating the need for any other point solution.
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Categories in common with ConvoZen.AI:
Contact Center Quality Assurance
Conversation Intelligence
Speech Analytics

Five9 Intelligent Cloud Contact Center Platform
By Five9
4.1/5
(588)
Product Description
Five9 is the leading global provider of on-demand call center software for telesales, telemarketing, customer service, help desks and order processing.
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Categories in common with ConvoZen.AI:
Contact Center Quality Assurance
Conversational Support
Speech Analytics

Convin.ai
By Convin
4.7/5
(548)
Product Description
Convin is an AI-backed Full-Stack Conversations QA platform for contact centers.
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Categories in common with ConvoZen.AI:
Contact Center Quality Assurance
Conversation Intelligence
Speech Analytics

Gryphon ONE
By Gryphon AI
4.2/5
(442)
Product Description
Revenue Growth – ​As organizations struggle to meet the imposing demands associated with compliant outreach, they find their contactable universe dwindling exponentially. One of the key contributors to this reduction is the over-suppression of reachable contacts. With over 25 years of experience, Gryphon fully understands the breadth of an organization’s contact compliance demands and has helped over 200 enterprise organizations mitigate risk while broadening their marketable reach. ​​Customer Experience – Gryphon's best-in-class AI solution delivers real-time intelligence to support business-specific objectives throughout every interaction. Gryphon engages in every customer interaction, providing actionable insights, real-time enablement, and valuable KPIs detailing the overall sentiment and success of every interaction, delivering a personalized experience, improved agent performance, and increased customer satisfaction and loyalty.​​Risk Mitigation – ​Gryphon has been a trusted advisor protecting enterprise companies from TCPA and other all-channel Do Not Contact violations through an automated, platform-based approach to contact compliance for nearly a quarter of a century. Our real-time platform accounts for all regulatory lists, constantly changing contact compliance data, and timebound restrictions while honoring Opt-Out requests and applying proprietary existing business relationship and consent data, with a comprehensive audit trail of those activities.
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Categories in common with ConvoZen.AI:
Contact Center Quality Assurance
Conversation Intelligence
Sales Coaching

evaluagent
By EvaluAgent
4.5/5
(423)
Product Description
The multi-channel Quality Monitoring Platform that puts an end to spreadsheets, engages agents and helps deliver a compliant customer experience.
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Categories in common with ConvoZen.AI:
Contact Center Quality Assurance
Conversation Intelligence
Speech Analytics

Salesforce Sales Cloud
By Salesforce
4.4/5
(25,399)
Product Description
Sell faster, smarter, and more efficiently with AI + Data + CRM. Boost productivity and grow in a whole new way with Sales Cloud.
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Categories in common with ConvoZen.AI:
Conversation Intelligence
Sales Coaching

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G2 Advertising places your product in premium positions on high-traffic pages and on targeted competitor pages to reach buyers at key comparison moments.
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