# Top 10 Conversation Insights Agent Alternatives & Competitors Research alternative solutions to Conversation Insights Agent on G2, with real user reviews on competing tools. Emotion AI Software is a widely used technology, and many people are seeking time saving, productive software solutions with ai text summarization. Other important factors to consider when researching alternatives to Conversation Insights Agent include reliability and ease of use. The best overall Conversation Insights Agent alternative is NiCE CXone. Other similar apps like Conversation Insights Agent are Talkdesk, JustCall, CloudTalk, and Genesys Cloud CX. Conversation Insights Agent alternatives can be found in [Emotion AI Software](https://www.g2.com/categories/emotion-ai) but may also be in [Contact Center Software](https://www.g2.com/categories/contact-center) or [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents). ## Best Paid & Free Alternatives to Conversation Insights Agent - [NiCE CXone](https://www.g2.com/products/nice-cxone/reviews) - [Talkdesk](https://www.g2.com/products/talkdesk/reviews) - [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) - [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) - [RingEX](https://www.g2.com/products/ringex/reviews) - [Invoca](https://www.g2.com/products/invoca/reviews) - [CTM](https://www.g2.com/products/ctm-ctm/reviews) - [Sprinklr Service](https://www.g2.com/products/sprinklr-service/reviews) - [Ozonetel](https://www.g2.com/products/ozonetel/reviews) ## Top 10 Alternatives to Conversation Insights Agent Recently Reviewed By G2 Community Browse options below. Based on reviewer data, you can see how Conversation Insights Agent stacks up to the competition and find the best product for your business. ### 1. [NiCE CXone](https://www.g2.com/products/nice-cxone/reviews) By NiCE **Average Rating:** 4.3/5 **Total Reviews:** 1,730 NiCE (NASDAQ: NICE) is transforming the world with AI that puts people first. Our purpose-built AI-powered platforms automate engagements into proactive, safe, intelligent actions, empowering individuals and organizations to innovate and act, from interaction to resolution. Trusted by organizations throughout 150+ countries worldwide, NiCE’s platforms are widely adopted across industries connecting people, systems, and workflows to work smarter at scale, elevating performance across the organization, delivering proven measurable outcomes. Categories in common with Conversation Insights Agent: [Speech Analytics](https://www.g2.com/categories/speech-analytics) **Compare:** [Conversation Insights Agent vs NiCE CXone](https://www.g2.com/compare/conversation-insights-agent-vs-nice-cxone) **Compare NiCE CXone with other alternatives:** - [NiCE CXone vs Talkdesk](https://www.g2.com/compare/nice-cxone-vs-talkdesk) - [NiCE CXone vs JustCall](https://www.g2.com/compare/saas-labs-justcall-vs-nice-cxone) - [NiCE CXone vs CloudTalk](https://www.g2.com/compare/cloudtalk-vs-nice-cxone) - [NiCE CXone vs Genesys Cloud CX](https://www.g2.com/compare/genesys-cloud-cx-vs-nice-cxone) - [NiCE CXone vs RingEX](https://www.g2.com/compare/nice-cxone-vs-ringex) - [NiCE CXone vs Invoca](https://www.g2.com/compare/invoca-vs-nice-cxone) - [NiCE CXone vs CTM](https://www.g2.com/compare/ctm-ctm-vs-nice-cxone) - [NiCE CXone vs Sprinklr Service](https://www.g2.com/compare/nice-cxone-vs-sprinklr-service) - [NiCE CXone vs Ozonetel](https://www.g2.com/compare/nice-cxone-vs-ozonetel) ### 2. [Talkdesk](https://www.g2.com/products/talkdesk/reviews) By Talkdesk **Average Rating:** 4.4/5 **Total Reviews:** 2,506 Talkdesk® is a global cloud contact center leader for customer-obsessed companies. Talkdesk believes that better customer experiences start with AI. With automation-first customer experience solutions, Talkdesk customers can optimize their most critical customer service processes. Talkdesk's speed of innovation, deep vertical expertise, and global footprint reflect its commitment to ensuring that businesses everywhere can deliver better customer experiences across any industry and through any channel, resulting in higher customer satisfaction and accelerated business outcomes. Over 1,300 innovative companies worldwide, including BankUnited, Canon, Evara Health, IBM, Michaels, Novobanco, On Running, and Teka, partner with Talkdesk to deliver a better way to excellent customer experience. Categories in common with Conversation Insights Agent: [Speech Analytics](https://www.g2.com/categories/speech-analytics) **Compare:** [Conversation Insights Agent vs Talkdesk](https://www.g2.com/compare/conversation-insights-agent-vs-talkdesk) **Compare Talkdesk with other alternatives:** - [Talkdesk vs NiCE CXone](https://www.g2.com/compare/nice-cxone-vs-talkdesk) - [Talkdesk vs JustCall](https://www.g2.com/compare/saas-labs-justcall-vs-talkdesk) - [Talkdesk vs CloudTalk](https://www.g2.com/compare/cloudtalk-vs-talkdesk) - [Talkdesk vs Genesys Cloud CX](https://www.g2.com/compare/genesys-cloud-cx-vs-talkdesk) - [Talkdesk vs RingEX](https://www.g2.com/compare/ringex-vs-talkdesk) - [Talkdesk vs Invoca](https://www.g2.com/compare/invoca-vs-talkdesk) - [Talkdesk vs CTM](https://www.g2.com/compare/ctm-ctm-vs-talkdesk) - [Talkdesk vs Sprinklr Service](https://www.g2.com/compare/sprinklr-service-vs-talkdesk) - [Talkdesk vs Ozonetel](https://www.g2.com/compare/ozonetel-vs-talkdesk) ### 3. [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) By Saas Labs **Average Rating:** 4.3/5 **Total Reviews:** 2,387 JustCall is an AI-powered customer communication platform that allows you to connect with customers instantly, automate your workflows, and coach your teams, all from a single interface. Purpose-built to serve your business communication needs, JustCall easily integrates with 100+ CRMs, Help desks, and all the business tools you need to engineer better conversations. Trusted by 6,000+ companies globally, JustCall enables customer-facing teams to enjoy seamless customer conversations with real-time and post-call AI-powered insights. Top JustCall features to watch out for: ★ Inbound & outbound calling ★ Send & receive SMS & MMS ★ Sales dialer (Auto Dialer, Predictive Dialer, and Dynamic Dialer) ★ SMS Workflows & Bots ★ Multi-level IVR ★ Real-time agent assist ★ AI-powered SMS Copilot ★ AI coaching ★ Sentiment analysis ★ AI call scoring ★ Live call monitoring ★ Shared WhatsApp inbox ★ Automatic call distribution ★ Business phone numbers in 70+ countries Categories in common with Conversation Insights Agent: [Speech Analytics](https://www.g2.com/categories/speech-analytics) **Compare:** [Conversation Insights Agent vs JustCall](https://www.g2.com/compare/conversation-insights-agent-vs-saas-labs-justcall) **Compare JustCall with other alternatives:** - [JustCall vs NiCE CXone](https://www.g2.com/compare/saas-labs-justcall-vs-nice-cxone) - [JustCall vs Talkdesk](https://www.g2.com/compare/saas-labs-justcall-vs-talkdesk) - [JustCall vs CloudTalk](https://www.g2.com/compare/cloudtalk-vs-saas-labs-justcall) - [JustCall vs Genesys Cloud CX](https://www.g2.com/compare/genesys-cloud-cx-vs-saas-labs-justcall) - [JustCall vs RingEX](https://www.g2.com/compare/saas-labs-justcall-vs-ringex) - [JustCall vs Invoca](https://www.g2.com/compare/invoca-vs-saas-labs-justcall) - [JustCall vs CTM](https://www.g2.com/compare/ctm-ctm-vs-saas-labs-justcall) - [JustCall vs Sprinklr Service](https://www.g2.com/compare/saas-labs-justcall-vs-sprinklr-service) - [JustCall vs Ozonetel](https://www.g2.com/compare/saas-labs-justcall-vs-ozonetel) ### 4. [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) By CloudTalk **Average Rating:** 4.4/5 **Total Reviews:** 1,844 CloudTalk is a remote-ready cloud call center software for sales and customer support teams. Aside from providing top of the range call quality and a modern solution, our unique selling point is the ability to easily integrate with leading CRMs and helpdesks, giving customer service agents and sales people better visibility of their customer or prospect base. On top of this, we have a feature stack consisting of drag & drop workflow automations, multistep call flow builders and smart dialing functionality, which automate and simplify a large part of our customers’ workflows, saving on average 2-3 minutes per call. Categories in common with Conversation Insights Agent: [Speech Analytics](https://www.g2.com/categories/speech-analytics) **Compare:** [Conversation Insights Agent vs CloudTalk](https://www.g2.com/compare/cloudtalk-vs-conversation-insights-agent) **Compare CloudTalk with other alternatives:** - [CloudTalk vs NiCE CXone](https://www.g2.com/compare/cloudtalk-vs-nice-cxone) - [CloudTalk vs Talkdesk](https://www.g2.com/compare/cloudtalk-vs-talkdesk) - [CloudTalk vs JustCall](https://www.g2.com/compare/cloudtalk-vs-saas-labs-justcall) - [CloudTalk vs Genesys Cloud CX](https://www.g2.com/compare/cloudtalk-vs-genesys-cloud-cx) - [CloudTalk vs RingEX](https://www.g2.com/compare/cloudtalk-vs-ringex) - [CloudTalk vs Invoca](https://www.g2.com/compare/cloudtalk-vs-invoca) - [CloudTalk vs CTM](https://www.g2.com/compare/ctm-ctm-vs-cloudtalk) - [CloudTalk vs Sprinklr Service](https://www.g2.com/compare/cloudtalk-vs-sprinklr-service) - [CloudTalk vs Ozonetel](https://www.g2.com/compare/cloudtalk-vs-ozonetel) ### 5. [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) By Genesys **Average Rating:** 4.4/5 **Total Reviews:** 1,553 The Genesys Cloud CX™ platform is trusted by thousands of small, medium and large enterprises and recognized across the globe as an industry-leading cloud call center software and customer experience (CX) platform. No matter where the customer conversation starts or ends, Genesys Cloud CX transforms your customer experience. It connects insights across teams, tools and interactions so you have the data to address customers problems with ease. Meet your customers anywhere, anytime, on any channel, with a suite of digital channels. Categories in common with Conversation Insights Agent: [Speech Analytics](https://www.g2.com/categories/speech-analytics) **Compare:** [Conversation Insights Agent vs Genesys Cloud CX](https://www.g2.com/compare/conversation-insights-agent-vs-genesys-cloud-cx) **Compare Genesys Cloud CX with other alternatives:** - [Genesys Cloud CX vs NiCE CXone](https://www.g2.com/compare/genesys-cloud-cx-vs-nice-cxone) - [Genesys Cloud CX vs Talkdesk](https://www.g2.com/compare/genesys-cloud-cx-vs-talkdesk) - [Genesys Cloud CX vs JustCall](https://www.g2.com/compare/genesys-cloud-cx-vs-saas-labs-justcall) - [Genesys Cloud CX vs CloudTalk](https://www.g2.com/compare/cloudtalk-vs-genesys-cloud-cx) - [Genesys Cloud CX vs RingEX](https://www.g2.com/compare/genesys-cloud-cx-vs-ringex) - [Genesys Cloud CX vs Invoca](https://www.g2.com/compare/genesys-cloud-cx-vs-invoca) - [Genesys Cloud CX vs CTM](https://www.g2.com/compare/ctm-ctm-vs-genesys-cloud-cx) - [Genesys Cloud CX vs Sprinklr Service](https://www.g2.com/compare/genesys-cloud-cx-vs-sprinklr-service) - [Genesys Cloud CX vs Ozonetel](https://www.g2.com/compare/genesys-cloud-cx-vs-ozonetel) ### 6. [RingEX](https://www.g2.com/products/ringex/reviews) By RingCentral **Average Rating:** 4.2/5 **Total Reviews:** 1,394 AI-powered communications that redefines customer engagement for modern teams. Categories in common with Conversation Insights Agent: [Speech Analytics](https://www.g2.com/categories/speech-analytics) **Compare:** [Conversation Insights Agent vs RingEX](https://www.g2.com/compare/conversation-insights-agent-vs-ringex) **Compare RingEX with other alternatives:** - [RingEX vs NiCE CXone](https://www.g2.com/compare/nice-cxone-vs-ringex) - [RingEX vs Talkdesk](https://www.g2.com/compare/ringex-vs-talkdesk) - [RingEX vs JustCall](https://www.g2.com/compare/saas-labs-justcall-vs-ringex) - [RingEX vs CloudTalk](https://www.g2.com/compare/cloudtalk-vs-ringex) - [RingEX vs Genesys Cloud CX](https://www.g2.com/compare/genesys-cloud-cx-vs-ringex) - [RingEX vs Invoca](https://www.g2.com/compare/invoca-vs-ringex) - [RingEX vs CTM](https://www.g2.com/compare/ctm-ctm-vs-ringex) - [RingEX vs Sprinklr Service](https://www.g2.com/compare/ringex-vs-sprinklr-service) - [RingEX vs Ozonetel](https://www.g2.com/compare/ozonetel-vs-ringex) ### 7. [Invoca](https://www.g2.com/products/invoca/reviews) By Invoca **Average Rating:** 4.5/5 **Total Reviews:** 967 Invoca is the leading provider of AI-powered conversation intelligence to help marketing, sales, contact center, and customer experience teams acquire and retain more customers. Invoca’s platform is made up of four primary components: • Call tracking, featuring the most actionable online-to-offline attribution data • Conversation analytics, powered by transcripts, powerful AI, and automated call scorecards that are tailored for your specific business needs • Call management, featuring easy-to-configure conversational IVRs and intelligent call routing Integrations, with dozens of no-code and low-code ways to connect your data to the leading marketing, analytics, and CX technologies Categories in common with Conversation Insights Agent: [Speech Analytics](https://www.g2.com/categories/speech-analytics) **Compare:** [Conversation Insights Agent vs Invoca](https://www.g2.com/compare/conversation-insights-agent-vs-invoca) **Compare Invoca with other alternatives:** - [Invoca vs NiCE CXone](https://www.g2.com/compare/invoca-vs-nice-cxone) - [Invoca vs Talkdesk](https://www.g2.com/compare/invoca-vs-talkdesk) - [Invoca vs JustCall](https://www.g2.com/compare/invoca-vs-saas-labs-justcall) - [Invoca vs CloudTalk](https://www.g2.com/compare/cloudtalk-vs-invoca) - [Invoca vs Genesys Cloud CX](https://www.g2.com/compare/genesys-cloud-cx-vs-invoca) - [Invoca vs RingEX](https://www.g2.com/compare/invoca-vs-ringex) - [Invoca vs CTM](https://www.g2.com/compare/ctm-ctm-vs-invoca) - [Invoca vs Sprinklr Service](https://www.g2.com/compare/invoca-vs-sprinklr-service) - [Invoca vs Ozonetel](https://www.g2.com/compare/invoca-vs-ozonetel) ### 8. [CTM](https://www.g2.com/products/ctm-ctm/reviews) By CTM **Average Rating:** 4.5/5 **Total Reviews:** 758 CTM helps businesses turn everyday conversations into growth. Trusted by more than 100,000 users worldwide, including leading brands like Tinuiti, Morgan & Morgan, Tutor Doctor, and ServiceMaster, CTM connects marketing performance to revenue outcomes, giving teams the clarity to see which campaigns drive conversions and the insight to optimize every customer touchpoint. The result: more efficient lead handling, higher conversion rates, and improved ROI. Powered by rich conversation analytics, CTM unifies fragmented call, text, chat, and form interactions into a single, actionable view of customer behavior. With deep integrations across leading marketing, advertising, and CRM platforms—and partnership opportunities for agencies, affiliates, and technology providers—CTM makes it simple to align data, teams, and results. Guided by our purpose to create a better human experience through technology, CTM empowers businesses to make every conversation count. Categories in common with Conversation Insights Agent: [Speech Analytics](https://www.g2.com/categories/speech-analytics) **Compare:** [Conversation Insights Agent vs CTM](https://www.g2.com/compare/ctm-ctm-vs-conversation-insights-agent) **Compare CTM with other alternatives:** - [CTM vs NiCE CXone](https://www.g2.com/compare/ctm-ctm-vs-nice-cxone) - [CTM vs Talkdesk](https://www.g2.com/compare/ctm-ctm-vs-talkdesk) - [CTM vs JustCall](https://www.g2.com/compare/ctm-ctm-vs-saas-labs-justcall) - [CTM vs CloudTalk](https://www.g2.com/compare/ctm-ctm-vs-cloudtalk) - [CTM vs Genesys Cloud CX](https://www.g2.com/compare/ctm-ctm-vs-genesys-cloud-cx) - [CTM vs RingEX](https://www.g2.com/compare/ctm-ctm-vs-ringex) - [CTM vs Invoca](https://www.g2.com/compare/ctm-ctm-vs-invoca) - [CTM vs Sprinklr Service](https://www.g2.com/compare/ctm-ctm-vs-sprinklr-service) - [CTM vs Ozonetel](https://www.g2.com/compare/ctm-ctm-vs-ozonetel) ### 9. [Sprinklr Service](https://www.g2.com/products/sprinklr-service/reviews) By Sprinklr **Average Rating:** 4.3/5 **Total Reviews:** 742 Sprinklr Service is a cloud-native unified customer service platform powered by AI that enables seamless customer & agent experience across 30+ digital, social and voice channels, and delivers real-time actionable & scalable insights – eliminating the need for any other point solution. Categories in common with Conversation Insights Agent: [Speech Analytics](https://www.g2.com/categories/speech-analytics) **Compare:** [Conversation Insights Agent vs Sprinklr Service](https://www.g2.com/compare/conversation-insights-agent-vs-sprinklr-service) **Compare Sprinklr Service with other alternatives:** - [Sprinklr Service vs NiCE CXone](https://www.g2.com/compare/nice-cxone-vs-sprinklr-service) - [Sprinklr Service vs Talkdesk](https://www.g2.com/compare/sprinklr-service-vs-talkdesk) - [Sprinklr Service vs JustCall](https://www.g2.com/compare/saas-labs-justcall-vs-sprinklr-service) - [Sprinklr Service vs CloudTalk](https://www.g2.com/compare/cloudtalk-vs-sprinklr-service) - [Sprinklr Service vs Genesys Cloud CX](https://www.g2.com/compare/genesys-cloud-cx-vs-sprinklr-service) - [Sprinklr Service vs RingEX](https://www.g2.com/compare/ringex-vs-sprinklr-service) - [Sprinklr Service vs Invoca](https://www.g2.com/compare/invoca-vs-sprinklr-service) - [Sprinklr Service vs CTM](https://www.g2.com/compare/ctm-ctm-vs-sprinklr-service) - [Sprinklr Service vs Ozonetel](https://www.g2.com/compare/ozonetel-vs-sprinklr-service) ### 10. [Ozonetel](https://www.g2.com/products/ozonetel/reviews) By Ozonetel **Average Rating:** 4.6/5 **Total Reviews:** 625 Ozonetel CloudAgent is designed to enable users to deliver the service their customers demand. Categories in common with Conversation Insights Agent: [Speech Analytics](https://www.g2.com/categories/speech-analytics) **Compare:** [Conversation Insights Agent vs Ozonetel](https://www.g2.com/compare/conversation-insights-agent-vs-ozonetel) **Compare Ozonetel with other alternatives:** - [Ozonetel vs NiCE CXone](https://www.g2.com/compare/nice-cxone-vs-ozonetel) - [Ozonetel vs Talkdesk](https://www.g2.com/compare/ozonetel-vs-talkdesk) - [Ozonetel vs JustCall](https://www.g2.com/compare/saas-labs-justcall-vs-ozonetel) - [Ozonetel vs CloudTalk](https://www.g2.com/compare/cloudtalk-vs-ozonetel) - [Ozonetel vs Genesys Cloud CX](https://www.g2.com/compare/genesys-cloud-cx-vs-ozonetel) - [Ozonetel vs RingEX](https://www.g2.com/compare/ozonetel-vs-ringex) - [Ozonetel vs Invoca](https://www.g2.com/compare/invoca-vs-ozonetel) - [Ozonetel vs CTM](https://www.g2.com/compare/ctm-ctm-vs-ozonetel) - [Ozonetel vs Sprinklr Service](https://www.g2.com/compare/ozonetel-vs-sprinklr-service) ## Explore Articles - [What's the best accounting software for startups](https://www.g2.com/discussions/what-s-the-best-accounting-software-for-startups) - [Best platform for sales data analytics](https://www.g2.com/discussions/what-is-the-best-platform-for-sales-data-analytics) - [Which HCM software offers the best employee self-service features?](https://www.g2.com/discussions/which-hcm-software-offers-the-best-employee-self-service-features) - [Best platform to manage customer data in IT services](https://www.g2.com/discussions/best-platform-to-manage-customer-data-in-it-services) - [Best rated multi-country payroll provider](https://www.g2.com/discussions/what-s-the-best-rated-multi-country-payroll-provider) - [Which employee perks solution combine comprehensive wellness programs with flexible discount catalog options?](https://www.g2.com/discussions/which-employee-perks-solution-combine-comprehensive-wellness-programs-with-flexible-discount-catalog-options) ## Spotlight Categories - [Marketing Analytics Tools](https://www.g2.com/categories/marketing-analytics) - [Event Management Platforms](https://www.g2.com/categories/event-management-platforms) - [Contract Management Software](https://www.g2.com/categories/contract-management)