Top 10 Complaints Management Software Alternatives & Competitors

(1)4.0 out of 5

If you are considering Complaints Management Software, you may also want to investigate similar alternatives or competitors to find the best solution. Complaint Management Software is a widely used technology, and many people are seeking high quality, innovative software solutions with all-employee access, two-way communication, and trend analysis. Other important factors to consider when researching alternatives to Complaints Management Software include ease of use and reliability. The best overall Complaints Management Software alternative is Zoho Desk. Other similar apps like Complaints Management Software are Salesforce Service Cloud, Zendesk for Customer Service, Freshdesk, and Front. Complaints Management Software alternatives can be found in Complaint Management Software but may also be in Help Desk Software or Quality Management Systems (QMS).

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Best Paid & Free Alternatives to Complaints Management Software

Zoho Desk
Salesforce Service Cloud
Zendesk for Customer Service
Freshdesk
Front
LiveAgent
Hiver
MasterControl Quality Management System

Top 10 Alternatives to Complaints Management Software Recently Reviewed By G2 Community

Browse options below. Based on reviewer data, you can see how Complaints Management Software stacks up to the competition, check reviews from current & previous users in industries like Banking, and find the best product for your business.

Zoho Desk

By Zoho

4.4/5

(7,236)

Product Description

Categories in common with Complaints Management Software:

Complaint Management

Salesforce Service Cloud

By Salesforce

4.4/5

(7,187)

Product Description

Categories in common with Complaints Management Software:

Complaint Management

Zendesk for Customer Service

By Zendesk

4.3/5

(6,683)

Product Description

Zendesk for Customer Service is an AI-powered service solution that’s easy to set up, use, and scale. It offers out-of-the-box functionality that’s simple to modify, helping businesses move faster. Leveraging AI built on billions of CX interactions, Zendesk enhances the entire service experience—from self-service to agents and admins—improving efficiency at scale. Zendesk equips agents with tools, insights, and context to deliver personalized service across all channels, including social messaging, phone, and email. It unifies personalized conversations, omnichannel case management, AI workflows, automation, and a Marketplace of 1800+ apps under one platform. Zendesk QA uses AI to evaluate and improve agent performance, while Workforce Management optimizes scheduling and productivity to ensure readiness during peak times. The solution is easy to implement and adjust without needing IT or developers. Zendesk’s mission is to simplify business complexity and enable meaningful customer connections for companies of all sizes. Serving 130K+ global brands in 30+ languages, Zendesk is headquartered in San Francisco with offices worldwide.

Categories in common with Complaints Management Software:

Complaint Management

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