--- title: Community Reviews meta_title: 'Community Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter reviews by the users' company size, role or industry to find out how Community works for a business like yours. aggregate_rating: rating_value: 4.8 review_count: 3 scale: '5' date_modified: '2026-09-28' parent_category: name: Marketing url: https://www.g2.com/categories/marketing --- # Community Reviews **Vendor:** Community **Category:** [SMS Marketing Software](https://www.g2.com/categories/sms-marketing) **Average Rating:** 4.8/5.0 **Total Reviews:** 3 ## About Community Community is the SMS marketing platform that connects businesses, brands, political & public figures, creators, musicians, celebrities, and more, to their audiences at scale. Founded in 2019 by Matthew Peltier and Josh Rosenheck, Community gives each Leader a unique 10-digit phone number to share with their audience, giving the authentic experience of texting with a friend. Today, the company is led by Jeremy Schultz, CEO, who oversees its expansion to welcome the most innovative Fortune 500 and Enterprise companies onto the platform. To date, the company welcomes over 30MM+ Members on its platform. ## Community Pros & Cons Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews. **What users like:** - Users appreciate the **automation capabilities** in Community, allowing for scalable and strategic communication with their audience. (1 reviews) - Users value the **responsive and helpful customer support** of Community, enhancing their overall user experience effectively. (1 reviews) - Users appreciate the **ease of use** of Community, enjoying its intuitive interface and helpful customer support. (1 reviews) - Users value the **intuitive interface** of Community, enhancing their experience with seamless communication and powerful tools. (1 reviews) - Users value the **reliability** of Community, appreciating its intuitive interface and responsive customer support for effective communication. (1 reviews) - Reporting Features (1 reviews) - Segmentation Analysis (1 reviews) - Users love the **user-friendly interface** that facilitates versatile interactions and keeps them engaged. (1 reviews) **What users dislike:** - Users find **integration issues** with third-party tools limit the platform's overall functionality and flexibility. (1 reviews) - Users feel the **limited templates** hinder customization, suggesting more options for better alignment with their needs. (1 reviews) - Users note that the **loading time is slow** , impacting their overall experience with the product. (1 reviews) ## Community Reviews ### 1. A Powerful, User-Friendly Platform for Building Real Engagement **Rating:** 5.0/5.0 stars **Reviewed by:** Cristian C. | Administrador, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** April 10, 2025 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about Community?** What I love most about Community is how it enables real, direct, and personal communication at scale. It feels like texting your audience one-on-one, but with powerful tools behind it—segmentation, automation, and analytics—that make it scalable and strategic. The interface is super intuitive, and the customer support is responsive and helpful whenever we need it. **What do you dislike about Community?** While the core functionality is excellent, I’d like to see more integrations with third-party tools like CRMs or marketing automation platforms. Also, the analytics dashboards are solid but could benefit from more customization options to better align with different campaign goals. These are small things, but they’d make a great platform even better. **What problems is Community solving and how is that benefiting you?** Community helps solve the challenge of building authentic, direct relationships with our audience at scale. Traditional marketing channels often feel impersonal or get lost in the noise—Community cuts through that by delivering personalized messages straight to people’s phones. It bridges the gap between brand and consumer, making communication feel human, timely, and two-way. This has benefited us by increasing engagement rates, driving faster responses, and helping us build a loyal base of followers who genuinely want to hear from us. It also simplifies the process of managing large-scale messaging without sacrificing the personal touch, which is incredibly valuable for our team. ### 2. Community Application **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through Google using a business email account **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** April 15, 2025 **What do you like best about Community?** It is user friendly. It allows very versatile interaction which keeps users engaged. **What do you dislike about Community?** Loading time..which is slow rest it's overall good. **What problems is Community solving and how is that benefiting you?** It solves problem of communication. ### 3. Community gives me direct access to my audience in the way that they best communicate **Rating:** 5.0/5.0 stars **Reviewed by:** Joshua R. | Digital Marketing Strategist, Education Management, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** August 22, 2022 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about Community?** As a texting platform Community makes it super easy to schedule messages, identify responses from fans and group people into categories to segment my outreach. With the addition of the analytics, I can also see which text messages perform best and are more likely to get people engaged to respond or take action. **What do you dislike about Community?** Sometimes the scheduling tool will mix up the order of texts that are scheduled at the same time to go out. For instance, I may queue up a text with a video link that is supposed to go after an intro text telling people to watch the video but it ends up sending the link first. **What problems is Community solving and how is that benefiting you?** Community is allowing me to talk directly to my teen/young adult audience who doesn't use email for anything other than schoolwork. Having direct access to people and knowing that a text message is a stand-alone notification that doesn't get mixed in with all the other emails they may be getting is a great way to get your message out without worry of clutter. - [View Community pricing details and edition comparison](https://www.g2.com/products/community-community/reviews?section=pricing&secure%5Bexpires_at%5D=2026-10-01+11%3A39%3A43+-0500&secure%5Bsession_id%5D=375dcfc9-ebd6-43e9-a0c1-4e84cc50186a&secure%5Btoken%5D=f64b5efb90ae4336367a88bf867b8866a52be4067859471eb809ea9d2f214666&format=llm_user) ## Community Features **Text Messaging** - Bulk SMS - Two-Way Text Messaging - Text Scheduler - Automatic Replies - Automatic URL Shortening - MMS Marketing - Personalization - Transactional SMS - Link Shortening - SMS Messaging - Scheduled Messaging - Chat/Messaging - 2-Way Messaging **SMS Platform** - Reporting - Marketing Automation - White Label - Text-to-Landline - Short Codes - API Integration - QR Codes **Agentic AI - SMS Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Decision Making - Third-Party Integrations - Campaign Planning - Multi-Language **AI Automation - SMS Marketing** - AI SMS **AI Content Generation - SMS Marketing** - AI SMS **Additional Functionality** - Campaign Scheduling - Reputation Management - Polls/Voting - Compliance Management - Customer Segmentation - Landing Pages/Web Forms - AI Copilot - API - Text-to-Win - Mobile Coupons - Natural Language Processing - Customizable Templates - Drip Campaigns - Contact Management - Activity Tracking - Communication Management - Reporting/Analytics - Keyword Tracking - Multi-Campaign - Mass Texting - Interaction Tracking - Alerts/Notifications - Consent Management - Engagement Tracking - Open Rate Tracking - Generative AI - Automated Responses - Reporting & Statistics - Templates - Survey Builder - Contact Database - Real-Time Notifications - Customizable Fields - Reminders - Mobile Alerts - Automated Scheduling - Campaign Management - MMS - Event Triggered Actions - Mobile Keywords - Audience Targeting - Activity Dashboard - Template Management - Autoresponders - Survey/Poll Management ## Top Community Alternatives - [SimpleTexting](https://www.g2.com/products/simpletexting/reviews) - 4.7/5.0 (631 reviews) - [Podium](https://www.g2.com/products/podium/reviews) - 4.5/5.0 (2,064 reviews) - [SlickText](https://www.g2.com/products/slicktext/reviews) - 4.8/5.0 (1,907 reviews)