--- title: CloudTalk Reviews meta_title: 'CloudTalk Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 1935 reviews by the users' company size, role or industry to find out how CloudTalk works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 1935 scale: '5' date_modified: '2026-09-25' parent_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # CloudTalk Reviews **Vendor:** CloudTalk **Category:** [Contact Center Software](https://www.g2.com/categories/contact-center) **Average Rating:** 4.4/5.0 **Total Reviews:** 1,935 **AI Verified:** At least 10 G2 reviewers have confirmed using this product's AI features and functionality. ## About CloudTalk CloudTalk is the leading AI-powered business calling software for growing SMBs. CloudTalk helps more than 4,000 modern SMBs talk to more customers, close more deals, and resolve issues faster, without enterprise pricing or complexity. Over 30,000 sales and support professionals at SMBs across 160+ countries rely on CloudTalk to: Talk to 10x more people - Our AI Sales Dialer combines preview, power and parallel (up to 10 lines) dialing that filters out voicemails and dead lines automatically. Automate the calls humans shouldn't have to make - Build AI Voice Agents and AI Receptionist in minutes for appointment scheduling, lead qualification, after-hours coverage, payment reminders and more. Turn every conversation into structured data - Use AI Conversation Intelligence to get automatic call summaries, AI notes, sentiment analysis, topic extraction, call scoring, multi-lingual transcription, and talk/listen ratios. Run their full business phone system in one cloud platform - With Call Flow Designer, IVR, call queuing, call recording, real-time monitoring, analytics, international SMS, WhatsApp messaging, and workflow automation. Handle global calling without the infrastructure headache - Local numbers in 160+ countries, 99.999% uptime, multi-carrier redundancy, and crystal-clear call quality. Plug into the tools they already use - 100+ native integrations including HubSpot (Certified), Salesforce, Pipedrive, Zoho CRM, MS Dynamics, Intercom, Zendesk, Salesloft, Outreach, Bullhorn, monday, Shopify, and more. Most CloudTalk customers are live in a few days. No hardware, no PBX, no months of consulting. Just sign up, port numbers (or buy new ones), connect your CRM, and start calling — with AI doing the busywork from day one. CloudTalk is GDPR, SOC 2, ISO 27001, HIPAA, and CCPA compliant. Customers like Bit2Me reduced missed calls from 80% to 16%, cut wait times by 85%, and scaled from 2 to 20+ agents — without adding complexity. https://hubs.li/Q04n2f7L0 Learn how we can boost your calling on a 1:1 personalized demo: https://hubs.li/Q04n2f4C0 ## CloudTalk Pros & Cons Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews. **What users like:** - Users appreciate the **ease of use** of CloudTalk, making daily communication efficient and hassle-free. (328 reviews) - Users appreciate the **reliability** of CloudTalk, highlighting its clear call quality and seamless performance across devices. (160 reviews) - Users find CloudTalk's **intuitive interface** enhances communication efficiency and simplifies contact management effortlessly. (155 reviews) - Users find CloudTalk's **intuitive interface and real-time data tracking** extremely beneficial for managing KPIs effectively. (143 reviews) - Users love the **intuitive calling features** of CloudTalk, making communication quick, easy, and efficient. (142 reviews) - Call Quality (129 reviews) - User Interface (120 reviews) - Call Recording (113 reviews) - Easy Integration (113 reviews) - Users praise the **excellent customer support** of CloudTalk, highlighting their quick responses and effective cooperation. (111 reviews) **What users dislike:** - Users experience **call issues** with CloudTalk, including accessibility challenges and connection problems affecting their efficiency. (159 reviews) - Users experience **connection issues** with CloudTalk, including occasional disruptions and limitations in separate countries. (77 reviews) - Users express dissatisfaction with **missing features** , like essential call center functions and SMS number search options. (60 reviews) - Users find that **call management issues** disrupt seamless communication and hinder efficient client interaction. (57 reviews) - Users face **poor connectivity** issues with CloudTalk, making international calls and call management challenging and frustrating. (48 reviews) - Dialer Issues (43 reviews) - Software Bugs (43 reviews) - Users experience issues with **number display and high costs** for adding new contacts, complicating the calling process. (40 reviews) - Users experience **integration issues** with CloudTalk, leading to conflicts and interruptions during use with other apps. (38 reviews) - Slow Loading (38 reviews) ## CloudTalk Reviews ### 1. Great UI and an IT-Friendly Backend **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account added to their profile **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** September 04, 2026 **What do you like best about CloudTalk?** The user interface is very good, and the backend is also very easy to work with as an IT professional. **What do you dislike about CloudTalk?** At the moment, I don’t have any complaints. We’ve only just started working with the program. **What problems is CloudTalk solving and how is that benefiting you?** For now, the CRM integration and overall interfacing are working well. In our last program, this would have been unthinkable. ### 2. Flexible, User-Friendly Calling Built for Lean Outbound Teams **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account added to their profile **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** February 18, 2026 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about CloudTalk?** CloudTalk stands out for its ease of use and pricing flexibility. As a small team with very specific outbound needs, we didn’t want to overpay for enterprise features we wouldn’t use. Compared to other tools we evaluated, CloudTalk offered a package that was actually aligned with our size, call volume, and budget without unnecessary complexity. I had previously used CloudTalk about two years ago in another team, and at the time there were a few usability gaps that created friction. This time around, it’s clear the product has matured. The issues that were frustrating before seem to have been addressed, and the platform feels more stable and polished overall. For a lean team running structured outbound, it strikes a good balance between functionality, flexibility, and cost control. **What do you dislike about CloudTalk?** I found that support was response times felt slower than expected when I ran into integration issues. To be fair, the root cause wasn’t Cloudtalk itself but the CRM integration, so I resolved them myself in the end. Another limitation is international coverage. Some countries can’t be called, and while there’s likely a predefined list, it's a bit tiresome to understand the logic why. It’s also impractical to upgrade or pay extra just to place a one-off call to a specific country. Clearer documentation and more flexible pricing for occasional international calls would improve the overall experience. **What problems is CloudTalk solving and how is that benefiting you?** CloudTalk solves the operational friction around outbound calling. Instead of juggling personal phones, manual dialing, and scattered notes, it centralizes cold calling into a structured, trackable workflow. For me, the primary benefit is efficiency. I can run targeted outbound campaigns directly from my desktop, log calls automatically, and keep activity aligned with my CRM. It reduces admin overhead and allows me to focus on conversations rather than tooling. It’s also intuitive, the interface is straightforward, onboarding is minimal, and I can scale call volume quickly without adding operational complexity. In short, it turns cold calling from a manual task into a repeatable, measurable process. ### 3. Easy Onboarding and Smooth Mobile App That Boosted Our Call Answer Rates **Rating:** 4.0/5.0 stars **Reviewed by:** Matej K. | Account Executive & Digital Marketing, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** May 20, 2026 **What do you like best about CloudTalk?** CloudTalk has a very easy onboarding process and a smooth, fast mobile app. It let us call potential customers from local phone numbers, which significantly increased how many people answered our calls. **What do you dislike about CloudTalk?** We would like incoming calls in CloudTalk GO to be distributed among different users or having specific number paired with specific user would be great. **What problems is CloudTalk solving and how is that benefiting you?** It provides us with local phone numbers for our customers across various European countries. ### 4. Makes Team Management and Call Transfers Easy **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account added to their profile **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** September 08, 2026 **What do you like best about CloudTalk?** It helps me manage my team and see what they’re up to. We’re also able to transfer calls easily. **What do you dislike about CloudTalk?** I think some of the nomenclature on the platform isn’t very straightforward, and it can be a bit confusing at times. **What problems is CloudTalk solving and how is that benefiting you?** Cloud talk enables ur business to have caller ID and segment our business ### 5. Easy to Use, Reliable Call Quality That Keeps Us Organized **Rating:** 4.5/5.0 stars **Reviewed by:** Elian L. | Customer Support Representative, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** May 21, 2026 **What do you like best about CloudTalk?** I like how easy CloudTalk is to use and how reliable the call quality is. It makes managing calls and staying organized much more efficient. **What do you dislike about CloudTalk?** There are a few features that can take a little time to get used to, but overall the platform works really well for me. **What problems is CloudTalk solving and how is that benefiting you?** CloudTalk helps me manage calls more efficiently and keeps communication organized, which makes my daily workflow smoother and more productive. ### 6. Excellent Performance with AI Features, Call Recording, and CRM Integration **Rating:** 5.0/5.0 stars **Reviewed by:** Aeshwarya D. | Enterprise Systems Manager, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google using a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** May 20, 2026 **What do you like best about CloudTalk?** Overall, I’m happy with the performance, the AI features, the call recording, and the integration with our CRM. **What do you dislike about CloudTalk?** I’ll call lead X, and it shows that I’m calling lead Y. It also mixes up the countries. It doesn’t really affect me directly, but it does change the call records in the app. **What problems is CloudTalk solving and how is that benefiting you?** It’s been helpful to reach out to leads globally without having to use our personal phone numbers. ### 7. Easy Dialing and a Smooth Calling Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Elmis M. | Partnetship Associate, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through Google using a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** February 20, 2026 **What do you like best about CloudTalk?** What I like best about CloudTalk is how easy it makes managing business calls in one place. The interface is simple and intuitive, so it doesn’t take long to get used to, and everything from call history to recordings and analyticsis organized and accessible. I especially appreciate the CRM integrations and automatic call logging because they save time and eliminate manual work. It also makes collaboration smoother since the whole team can track conversations and stay aligned. Overall, it helps improve productivity while maintaining a professional and reliable communication system. **What do you dislike about CloudTalk?** Sometimes it takes a while for the calls to come through **What problems is CloudTalk solving and how is that benefiting you?** CloudTalk solves the problem of disorganized, inefficient communication in businesses. Before CloudTalk, managing calls, tracking customer interactions, and coordinating teams across different locations was difficult, slow, and prone to errors. CloudTalk centralizes all phone communication into one cloud-based platform that is easy to access from anywhere, integrates with CRMs, logs calls automatically, and gives real-time insights into team performance. This benefits me by saving time, improving customer service, and helping me stay organized. Instead of juggling multiple tools or missing important calls and messages, CloudTalk keeps everything in one place and makes communication smoother. It helps me respond faster, maintain better records, and ultimately work more efficiently. ### 8. Great tool for managing a remote sales team and cold calling campaigns **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** February 19, 2026 **What do you like best about CloudTalk?** CloudTalk makes it very easy to manage a remote sales team. We can monitor all agents' activity in real time and track key KPIs such as call volume, answer rate, and duration. The platform is intuitive and our team adopted it quickly. It works great for outbound cold calling campaigns and gives us full visibility over team performance from a single dashboard. **What do you dislike about CloudTalk?** The initial setup and configuration required some time and technical effort. Occasional call quality issues can occur depending on the internet connection. Also, some advanced reporting features could be more flexible and easier to customize. The pricing can be a bit high for smaller teams. **What problems is CloudTalk solving and how is that benefiting you?** We use CloudTalk to manage outbound cold calling campaigns in Romania. Our team sources contacts online and CloudTalk allows us to centralize all calls, assign agents, and track performance in real time. It has significantly improved our team's productivity and made it much easier to coordinate a fully remote sales team across different locations. ### 9. Reliable Call Quality and Smooth Integrations with High Language Quality **Rating:** 4.0/5.0 stars **Reviewed by:** Andrew A. | Head of Digital Innovation, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google using a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** February 18, 2026 **What do you like best about CloudTalk?** I appreciate how reliable the call quality is and how smoothly it integrates with other tools in our workflow. And the language quality is quite high. It's easy to manage, although it still requires some technical effort. **What do you dislike about CloudTalk?** No latest LLM versions. Impossible to feed URLs as a data source for a knowledge base. It's crucial for our dynamic environment, with a website serving as one of the primary data sources. **What problems is CloudTalk solving and how is that benefiting you?** Currently, it covers out-of-work hours for CS and sales. It wasn't covered before, so it's already a benefit for us. It provides all the necessary information to our customers and allows our CS or sales reps to get in touch with them later. ### 10. Easy, Intuitive Tool for the whole team **Rating:** 4.0/5.0 stars **Reviewed by:** Mario V. | Developer, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google One Tap using a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** May 20, 2026 **What do you like best about CloudTalk?** It's very easy and intuitive to use, and it lets you add notes while talking to customers **What do you dislike about CloudTalk?** Customer service is good, but it's very slow... they take a long time to respond **What problems is CloudTalk solving and how is that benefiting you?** We can have the entire team working together, using one or multiple call lines, all from a single app. It’s easy to add contacts, tags, and notes after finishing a call, which helps keep everything organized. ### 11. Deep CRM integrations that noticeably simplify call logging and CTI **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google One Tap using a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **AI Translated:** This review has been translated from German using AI. **Reviewed Date:** February 18, 2026 **What do you like best about CloudTalk?** The depth of CRM integrations is often the main argument for CloudTalk for me. It's not just a simple connection, but a truly deep integration into tools like HubSpot, Pipedrive, Salesforce, or Zendesk (lol). This is particularly helpful because calls are automatically logged and the corresponding "card" of the customer from the CRM pops up immediately during an incoming call (CTI). This saves teams a lot of time that would otherwise be spent on manual data entry and follow-up. **What do you dislike about CloudTalk?** The mobile app (iOS & Android) This is by far the most common point of criticism. While the desktop app is considered very stable, the mobile version often causes problems. Users report delays (lags), missed calls where it doesn't ring, or that the app "sleeps" in the background. Consequence: For teams that are frequently on the go (e.g., in field service), this can quickly become frustrating. **What problems is CloudTalk solving and how is that benefiting you?** In many sales teams, employees still dial phone numbers by hand, wait for the dial tone, reach no one, and then have to manually record their notes. The solution: Automation & Power Dialer. CloudTalk automatically dials the next number as soon as a call ends. Your advantage (Profit): Your employees make 3x more calls per hour. More conducted conversations statistically lead directly to more revenue. Additionally, all calls are automatically logged in the CRM, which reduces administrative effort and saves time. ### 12. Helpful Customer Service and Clear, Step-by-Step Guidance **Rating:** 5.0/5.0 stars **Reviewed by:** Mohd Nabil Bin M. | Head of Global Key Accounts, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google using a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** May 20, 2026 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about CloudTalk?** The customer service was very helpful when i want register new numbers for my team. All interaction has been very clear and concise, easy to follow step by steps. **What do you dislike about CloudTalk?** So far, I haven’t encountered anything I don’t like. **What problems is CloudTalk solving and how is that benefiting you?** Because we need specific numbers for each country, and every country has a different registration process, Cloudtalk has been able to clearly explain what needed to be done. ### 13. Very Easy-to-Use Interface **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google using a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** September 07, 2026 **What do you like best about CloudTalk?** The interface is very easy to use, and the functions are very clear. **What do you dislike about CloudTalk?** The support isn't quick, and when you need custom solutions, the company is a bit inflexible in adapting to your needs. **What problems is CloudTalk solving and how is that benefiting you?** We unified the company's phone system and can now control the calls of the work team. ### 14. Boosted Sales Efficiency with Stellar Support **Rating:** 4.5/5.0 stars **Reviewed by:** Joshua T. **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** February 16, 2026 **What do you like best about CloudTalk?** I like the easy dialer function in CloudTalk as it makes it super easy for our setters to reach the right prospect and saves a lot of time compared to manually typing each number. I also appreciate call recording, which makes it easier for us to update and adjust our scripts to better suit our target audience. The call quality is excellent, with crisp sound, ensuring no problem hearing each other. Additionally, the customer support is really fast and always tries to help in the best way they can. The setup was very easy, requiring minimal effort, and all our new team members get set up in less than an hour. **What do you dislike about CloudTalk?** I don't like that the dialer function is not available for the CloudTalk Go app. It's not possible to use the campaigns in the phone app. **What problems is CloudTalk solving and how is that benefiting you?** CloudTalk transformed our sales pipeline from unpredictable to booking daily appointments, boosting our company. The easy dialer saves time, call recordings help update scripts better, and superb call quality enhances communication. ### 15. Intuitive UI and SMS Workflow Integrations Made Setup a Breeze **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** September 10, 2026 **What do you like best about CloudTalk?** Super easy to get off the ground, intuitive UI/UX. The ability to add integration/workflows for sms messaging was key for our business. **What do you dislike about CloudTalk?** I've had only a really nice experience with them so far! **What problems is CloudTalk solving and how is that benefiting you?** The ability to move fast, easily create workflows based around incoming and outgoing sms messages. ### 16. Great Call Playback, but Connection Quality Can Be Unreliable **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account added to their profile **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** September 07, 2026 **What do you like best about CloudTalk?** I can listen to calls afterwards to gather the important information **What do you dislike about CloudTalk?** sometimes the connection is very bad, i cant hear the people or they say i sound like a robot, i can only turn on speaker after they accepted the call **What problems is CloudTalk solving and how is that benefiting you?** forgetting important information mentioned in the conversation ### 17. Disappointing support: unhelpful chatbot and frustrating email service **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **AI Translated:** This review has been translated from Spanish; Castilian using AI. **Reviewed Date:** August 03, 2026 **What do you like best about CloudTalk?** Useful for making international sales calls with different phone numbers. **What do you dislike about CloudTalk?** The support is really disappointing for such a tool. You always talk to their AI chatbot that doesn't know how to answer half of the questions. The knowledge base articles lack a lot of important information. When you manage to talk to a person via email and reply to the email, you get an automatic message that you can't write to them by email, and you have to start a ticket again. It's quite surreal that the experience can be so bad. **What problems is CloudTalk solving and how is that benefiting you?** It allows us to call potential clients using numbers from different countries. ### 18. Easy to Use with Clear Call History and Simple Navigation **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google using a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** September 04, 2026 **What do you like best about CloudTalk?** Easy to use, very straightforward. Easy to follow history and go back to old calls. **What do you dislike about CloudTalk?** Some sales features would be nice as it right now looks more adaptable to inbound customer care. **What problems is CloudTalk solving and how is that benefiting you?** I can dial and call prospects to sell more. Log it in our CRM ### 19. Ease of use and integration that optimize daily work **Rating:** 5.0/5.0 stars **Reviewed by:** Daniela Cristina M. | Support IT, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **AI Translated:** This review has been translated from Spanish; Castilian using AI. **Reviewed Date:** January 07, 2026 **What do you like best about CloudTalk?** I especially like the ease of use of the platform, the quality of the calls, and how intuitive it is for managing communications. Additionally, the integration with other tools and the support make daily work more efficient and organized. **What do you dislike about CloudTalk?** In general, the experience is good, although at times certain advanced functions could be more intuitive and the platform could optimize small performance details, but nothing that significantly affects daily use. **What problems is CloudTalk solving and how is that benefiting you?** CloudTalk solves the need to manage calls in a centralized and efficient manner, facilitating communication with clients from a single place. This benefits me because it saves time, improves call control and tracking, and allows for better customer service thanks to clear and organized tools. ### 20. Clean, Reliable Long-Distance Calls on Any Computer **Rating:** 4.0/5.0 stars **Reviewed by:** Dov S. | Human Resources Consultant, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account added to their profile **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** May 20, 2026 **What do you like best about CloudTalk?** Great for long distance and clean calls that are able to be performed on any computer weather I am at home, remote or at work. **What do you dislike about CloudTalk?** Calls can sometimes take a while to connect on my end and by then the receiver of the call hangs up. **What problems is CloudTalk solving and how is that benefiting you?** It has removed the need for us to have a physical phone or phone plans. ### 21. CloudTalk: Reliable, user-friendly cloud phone system with strong integrations **Rating:** 5.0/5.0 stars **Reviewed by:** Noah V. | New Business Agent, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google using a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **AI Translated:** This review has been translated from German using AI. **Reviewed Date:** March 09, 2026 **What do you like best about CloudTalk?** CloudTalk is a very reliable and user-friendly cloud phone system, which is particularly well-suited for support and sales teams. The setup is straightforward and the interface is clear, allowing you to work with it quickly. Particularly positive are the many integrations (e.g., with CRM systems) as well as features like call routing, recordings, and analytics. The call quality is also stable and professional. Overall, a strong solution for companies that want to organize their telephone communication efficiently and modernly. **What do you dislike about CloudTalk?** That it is often delayed and not all callbacks are always connected **What problems is CloudTalk solving and how is that benefiting you?** That one normally couldn't listen to the recording. This is very helpful for practice. ### 22. Great CRM & Modjo AI Integration, but SMS and Connection Stability Need Work **Rating:** 3.5/5.0 stars **Reviewed by:** Arvid E. | Sales Executive, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google using a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** May 24, 2026 **What do you like best about CloudTalk?** Connected with CRM (hubspot) and Modjo AI. Call directly from computer. **What do you dislike about CloudTalk?** I cant receive text messages (SMS) Sometimes unstable connection (sensitive) I the beginning of a call the prospect cant hear my first words due to lagging **What problems is CloudTalk solving and how is that benefiting you?** Save time I can go back and listen to the recorder Get a summary of the call with help of Modjo ### 23. Excellent platform to manage calls **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Banking | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **AI Translated:** This review has been translated from Spanish; Castilian using AI. **Reviewed Date:** November 11, 2021 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about CloudTalk?** I love working with Cloudtalk, it has everything I need: analytics, organization, local numbers. The recovery of losses is phenomenal. Very easy to understand and use interface. **What do you dislike about CloudTalk?** I would like to be able to assign each agent's groups with a calendar. **What problems is CloudTalk solving and how is that benefiting you?** Returns are made and help keep customer satisfaction high. ### 24. Straightforward HubSpot Integration and Fast, Helpful Support **Rating:** 5.0/5.0 stars **Reviewed by:** William W. | Technical Server Representative, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** May 20, 2026 **What do you like best about CloudTalk?** Integration with HubSpot was straightforward, and configuring dispositions to match our work processes was easy. Whenever we got stuck or needed help expanding services, the support team responded quickly and was genuinely helpful. **What do you dislike about CloudTalk?** Like any VOIP needs work on identifying/documenting bad numbers. **What problems is CloudTalk solving and how is that benefiting you?** As an alternative to the dialers I previously used, this has proven to be an excellent upgrade. ### 25. Easy-to-Use Calling Tool That Saves Time on Manual Updates **Rating:** 4.5/5.0 stars **Reviewed by:** Enzzo M. | outbound call agent, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** May 21, 2026 **What do you like best about CloudTalk?** You do not have to spend time copying and pasting phone numbers and updating spreadsheets. It is also very easy to use. **What do you dislike about CloudTalk?** sometimes it does not track conversions accurately, and the quality of phone calls is usually not great. **What problems is CloudTalk solving and how is that benefiting you?** it saves a lot of time from updating spreadsheets, copying and pasting phone numbers and also sending links manually. ### 26. User-Friendly, Well-Organized App with a Simple, Easy-to-Navigate Layout **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google using a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** May 20, 2026 **What do you like best about CloudTalk?** Very user-friendly and well organized. The app has a simple layout that’s easy to navigate, and everything feels straightforward to find and use. **What do you dislike about CloudTalk?** The app can be buggy from time to time, and on mobile it sometimes takes a long time to load certain screens. **What problems is CloudTalk solving and how is that benefiting you?** Contacting customers and doing outreach has been straightforward for me. I’m able to communicate effectively with customers using a phone number connected to their ZIP code, which makes the process feel more seamless. The voice recordings are also very useful when I need to go back and review past conversations. ### 27. Great for 5 Simultaneous Calls, but Bugs and No Mute Can Be Frustrating **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** September 07, 2026 **What do you like best about CloudTalk?** that can make up to 5 calls at one time. **What do you dislike about CloudTalk?** it is a bit buggy. i dont like that you cant mute incoming calls the ringtone is annoying **What problems is CloudTalk solving and how is that benefiting you?** being able to make multiple calls at once to get through old data ### 28. Easy to install, use, and integrate with Odoo **Rating:** 5.0/5.0 stars **Reviewed by:** Andres O. | Revenue Operations & Automation Manager , Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through LinkedIn **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **AI Translated:** This review has been translated from Spanish; Castilian using AI. **Reviewed Date:** September 15, 2026 **What do you like best about CloudTalk?** How easy it is to install and use, and how it integrates with Odoo **What do you dislike about CloudTalk?** Sometimes the app can crash and it does not read the numbers from the internet **What problems is CloudTalk solving and how is that benefiting you?** It helps me to contact my clients easier ### 29. Swedish and Malta Local Numbers **Rating:** 4.5/5.0 stars **Reviewed by:** Georgi V. | Digital Consultant, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google using a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** May 20, 2026 **What do you like best about CloudTalk?** Having Swedish and Malta local numbers is huge benefit **What do you dislike about CloudTalk?** Call history - it shows phone numbers that you used to call. I would like to have people's first and last name as well - makes it much simpler and faster to find the necessary contact. **What problems is CloudTalk solving and how is that benefiting you?** Clear and seamless channel, including local numbers from Malta, Sweden, and Croatia ### 30. Easy to Use and Makes Reaching Clients Simple **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google One Tap using a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** September 05, 2026 **What do you like best about CloudTalk?** How easy it is to use and reach clients. **What do you dislike about CloudTalk?** That I can't send a text in the dialer, or pick up an inbound call while in the dialer. **What problems is CloudTalk solving and how is that benefiting you?** The dialer doesn’t connect to disconnected numbers, save me time and a headache! ### 31. One-Click Calling, Powerful Analytics, and an Easy-to-Navigate Interface **Rating:** 4.5/5.0 stars **Reviewed by:** Andria H. | Digital Marketing Manager , Outsourcing/Offshoring, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** January 21, 2026 **What do you like best about CloudTalk?** I like the click-to-call feature as it helps our agents place calls directly from their CRM with just a single click which reduces manual dialing and also increases productivity. It has great reporting and analytics capabilities which helps us understand performances, call volumes and customer engagements in real-time for better decision making. The interface is also very easy to navigate. **What do you dislike about CloudTalk?** This tool is cloud based hence the call quality is determined by the quality of internet which does not favor our remote representatives. **What problems is CloudTalk solving and how is that benefiting you?** This tool helps us avoid chances of having customers being left out due to answered calls as it ensures calls are routed to available agents which has promoted to great customer satisfaction. ### 32. Smooth Performance and Crystal-Clear Calls **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** September 04, 2026 **What do you like best about CloudTalk?** It works smoothly, and the calls are crystal clear. **What do you dislike about CloudTalk?** Sometimes, when I receive a call and I have the pop-up setting enabled, it gets stuck. **What problems is CloudTalk solving and how is that benefiting you?** CloudTalk makes managing calls simpler and faster, and it's saved us a lot of time overall ### 33. Non spam **Rating:** 4.0/5.0 stars **Reviewed by:** Luke E. | AM, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through Google using a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** September 08, 2026 **What do you like best about CloudTalk?** All the numbers that we are able to use. None of the numbers are spam every time. **What do you dislike about CloudTalk?** The fact that you don't get a dial tone sometimes. If the number is disconnected, it will be silent. **What problems is CloudTalk solving and how is that benefiting you?** Not many ### 34. Reliable Uptime, Great Pricing, and Strong Canadian & U.S. Number Support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google using a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** September 07, 2026 **What do you like best about CloudTalk?** Uptime, pricing, Canadian numbers, and U.S. numbers. **What do you dislike about CloudTalk?** UAE numbers aren’t supported well enough, and I really need that support. **What problems is CloudTalk solving and how is that benefiting you?** I’m not entirely sure yet, but I’ve used Cloud Talk in three companies so far, and it’s been good overall. ### 35. Intuitive, Fast Onboarding with Seamless CRM Integration **Rating:** 5.0/5.0 stars **Reviewed by:** Alejandro T. | Senior Business Development Representative, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** April 28, 2026 **What do you like best about CloudTalk?** Very intuitive and easy to use, onboarding was soo fast, it can integrate seamlessly with out CRM, the performance is incredible, very low latency, the AI assistant is very good too **What do you dislike about CloudTalk?** i guess the UI could use a little polish but it does not disrupt the app at all **What problems is CloudTalk solving and how is that benefiting you?** Currently allowing us to better train our reps with the use of AI insights and call scoring ### 36. Easy, Reliable Calling and CRM Sync—But a Slow, Complicated Onboarding **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Insurance | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google using a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** May 23, 2026 **What do you like best about CloudTalk?** CloudTalk is easy to use, reliable for phone calls, and offers text messaging. I like the ability to add call notes and tags to a phone call in the app and it sync's with our CRM. **What do you dislike about CloudTalk?** The onboarding was painfully slow and complicated, which is why I would not rate it higher. We took a month or more evaluating options and still ended up with issues after help from a CloudTalk rep. **What problems is CloudTalk solving and how is that benefiting you?** Reliable phone service to dial contacts and potential clients all over the world. Clear connection and good texh integrations. ### 37. HubSpot & Zapier Native Integrations Make Automation Effortless **Rating:** 5.0/5.0 stars **Reviewed by:** Meherul M. | Social Game Changer, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** May 20, 2026 **What do you like best about CloudTalk?** Native integration with Hubspot and Zapier that make any automation easier **What do you dislike about CloudTalk?** SMS does not push as an SMS log; instead, notes in HubSpot and the Call tree can't be edited midstream. Every time there is a change, I have to start over. **What problems is CloudTalk solving and how is that benefiting you?** Integtrated phone system to replace traditional phone line for my clients phone ### 38. Easy Call Transfers and Solid Line Quality, but Mobile Routing Needs More Control **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google using a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** September 04, 2026 **Describe the project or task CloudTalk helped with:** unsure **What do you like best about CloudTalk?** Lines are good quality, transferring between team members is easy its good **What do you dislike about CloudTalk?** when getting calls to mobile, you cant change to just receiving calls to mobile number instead of the main office line always coming to mobile **Recommendations to others considering CloudTalk:** unsure **What problems is CloudTalk solving and how is that benefiting you?** unsure ### 39. Makes Cold Calls Easier and More Effective **Rating:** 4.5/5.0 stars **Reviewed by:** Batiste L. | BDR, Enterprise (> 1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google using a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** May 20, 2026 **What do you like best about CloudTalk?** It’s really helpful for improving how I do cold calls, and it makes my work a lot easier. **What do you dislike about CloudTalk?** Not much to say, to be fair. It really helped me a lot, and I don’t have anything bad to say about it. **What problems is CloudTalk solving and how is that benefiting you?** It keeps all my inbound calls really organized and easy to handle. ### 40. Parallel campaigns useful, but insufficient training **Rating:** 3.5/5.0 stars **Reviewed by:** Dani . | Administrador, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account added to their profile **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **AI Translated:** This review has been translated from Spanish; Castilian using AI. **Reviewed Date:** May 20, 2026 **What do you like best about CloudTalk?** Parallel calling campaigns allow for better utilization of lists. **What do you dislike about CloudTalk?** The training for the program is terrible, they practically leave you on your own assuming you have to know the program with just a 30-minute video. **What problems is CloudTalk solving and how is that benefiting you?** Get more out of the customer lists we have in less time, making the calls more effective. ### 41. Easy Onboarding/Offboarding with a Great Dashboard and Helpful Analytics **Rating:** 5.0/5.0 stars **Reviewed by:** Enno B. | CRO, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google using a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** May 27, 2026 **What do you like best about CloudTalk?** I love how easy it is to use, especially when onboarding and offboarding people. The dashboard is also really good, and the analytics are helpful. **What do you dislike about CloudTalk?** Automations and the call back flow. So that the same person get's the call back **What problems is CloudTalk solving and how is that benefiting you?** We needed a call setup for our sales team. ### 42. Outstanding Support That Always Delivers **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Alternative Medicine | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google using a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** September 04, 2026 **What do you like best about CloudTalk?** How good the support is, multiple times we've reached out and received good help Immense value, very happy using cloudtalk compared to what we pay. **What do you dislike about CloudTalk?** That there aren't more ways to integrate it with mail **What problems is CloudTalk solving and how is that benefiting you?** Book meetings ### 43. Easy-to-Use Calling Platform for Outbound Campaigns **Rating:** 4.5/5.0 stars **Reviewed by:** Luis Alberto H. | Webmaster, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** May 20, 2026 **What do you like best about CloudTalk?** CloudTalk is very easy to use, the call quality is good, and the automation features help us manage outbound campaigns efficiently. **What do you dislike about CloudTalk?** Some features can feel a bit limited for advanced outbound workflows **What problems is CloudTalk solving and how is that benefiting you?** CloudTalk helps us manage and scale our calling campaigns more efficiently. It improves team productivity, call tracking, and follow-up management. ### 44. VOIP Solution for recording. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** September 05, 2026 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about CloudTalk?** SAV ultra responsive - 10 min max. Solution perfectly suited for our sales team. Everything works well, including abroad. **What do you dislike about CloudTalk?** App desktop complex, but powerful. Nothing more **What problems is CloudTalk solving and how is that benefiting you?** Remote calling via VOIP. ### 45. Makes handling customer calls much easier **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Arts and Crafts | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through LinkedIn **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** April 02, 2026 **What do you like best about CloudTalk?** What I like most about CloudTalk is how easy it is to use in day-to-day work. The interface is clear and intuitive, so managing calls doesn’t feel complicated. It also has really helpful features like call recordings and analytics that make it easier to improve how we talk with customers and stay organized as a team. **What do you dislike about CloudTalk?** One thing that could be improved is the occasional call quality issues or delays, especially when the internet connection isn’t perfect. Also, some parts of the interface or settings can take a bit of time to find at first. Overall it works well, but a few improvements in stability and navigation would make the experience even better **What problems is CloudTalk solving and how is that benefiting you?** CloudTalk helps make handling customer calls much easier and more organized. Instead of juggling different tools, everything is in one place, which makes daily work smoother. It helps me keep track of conversations, review calls when needed, and respond to customers more efficiently. Overall, it saves time and makes communication with customers much more manageable. ### 46. Great Caller ID That Shows Who’s Calling Before You Answer **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** September 04, 2026 **What do you like best about CloudTalk?** that is tells you who the call is coming from before you answer **What do you dislike about CloudTalk?** That it doesn't show accurate recent phone calls **What problems is CloudTalk solving and how is that benefiting you?** telling me where the call is coming from to help me prepare for the call ### 47. Easy-to-Use Interface That Opens Smoothly on Windows **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Human Resources | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** September 04, 2026 **What do you like best about CloudTalk?** easy to use interface, easy to open on windows **What do you dislike about CloudTalk?** the application sometimes freezes but that may also be down to my computer **What problems is CloudTalk solving and how is that benefiting you?** quick and easy for customers to call through instead of lengthy messages and emails ### 48. CloudTalk Makes European Outbound Calling Easy with Helpful Analytics **Rating:** 5.0/5.0 stars **Reviewed by:** Richard L. | Customer Development & Strategy, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through LinkedIn **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** May 20, 2026 **What do you like best about CloudTalk?** I've been using CloudTalk mostly for outbound calls to countries all around Europe. Additionally, I've also used their number porting to get foreign numbers to increase chances of connection with my prospect. Everything went well so far. The theme has been very helpful also with testing new features, and I really liked the analytics behind the calling. **What do you dislike about CloudTalk?** Overall, the price is a little on the higher side, but you get what you pay for, right? **What problems is CloudTalk solving and how is that benefiting you?** Similar to the response before, calling outreach analytics as well as name reporting ### 49. Multi Dialer and HubSpot Integration Useful **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Furniture | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account added to their profile **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **AI Translated:** This review has been translated from French using AI. **Reviewed Date:** September 10, 2026 **What do you like best about CloudTalk?** I love being able to use Multi Dialer, calling from the HubSpot integration **What do you dislike about CloudTalk?** Leads do not automatically come off the lists, it's complicated to configure **What problems is CloudTalk solving and how is that benefiting you?** It facilitates access to your activity from anywhere ### 50. Easy to Use with Great Analytics and Smooth Pipedrive Integration **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google using a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** September 07, 2026 **What do you like best about CloudTalk?** Easy to use, with great analytics and solid integration with Pipedrive. **What do you dislike about CloudTalk?** In Pipedrive, you have to create a contact before the integration works, and that isn’t always nice. **What problems is CloudTalk solving and how is that benefiting you?** It’s much faster for outreach. ## CloudTalk Discussions - [What is CloudTalk used for?](https://www.g2.com/discussions/cloudtalk-what-is-cloudtalk-used-for) - 4 comments, 1 upvote - [I want sync my HubSpot data with its language property to mapped to the custom field of Contacts in Cloudtalk.](https://www.g2.com/discussions/36315-i-want-sync-my-hubspot-data-with-its-language-property-to-mapped-to-the-custom-field-of-contacts-in-cloudtalk) - 1 comment, 1 upvote - [What is the best way to answer incoming calls?](https://www.g2.com/discussions/36111-what-is-the-best-way-to-answer-incoming-calls) - 1 comment, 1 upvote - [Cloudtalk or alternative. Zadamra](https://www.g2.com/discussions/32162-cloudtalk-or-alternative-zadamra) - 1 comment, 1 upvote - [Summary of Contacts and Call Logs](https://www.g2.com/discussions/31039-summary-of-contacts-and-call-logs) - 1 comment, 1 upvote - [View CloudTalk pricing details and edition comparison](https://www.g2.com/products/cloudtalk/reviews?page=3§ion=pricing&secure%5Bexpires_at%5D=2026-09-25+17%3A08%3A24+-0500&secure%5Bsession_id%5D=28781a3c-1f53-4e39-8848-d89ee2ff0b3b&secure%5Btoken%5D=77cc1ea29572d8284f766c265e02a79c5fbdd478aedd704a451ad1a4f77008da&format=llm_user) ## CloudTalk Features **Additional Functionality** - Call Reporting - Automatic Call Distribution - Call Whispering - Callback Scheduling - CRM - Call Tagging - Dashboard - Call Recording - Alerts/Escalation - AI Copilot - Call Transcription - Queue Management - Manual Dialer - Call Tracking - Auto-Dialer - Call Monitoring - Activity Tracking - Multi-Channel Communication - Contact Management - Sentiment Analysis - Progressive Dialer - Voice Recognition - Reporting/Analytics - Monitoring - IVR - Call Logging - Chatbot - Third-Party Integrations - Outbound Call Center - Interaction Tracking - Voice Mail - Call Routing - Automated Responses - API - Call Transfer - AI Summarization - Call Center Management - Inbound Call Center - Surveys & Feedback - Chat/Messaging - Predictive Dialer - Blended Call Center - Caller ID - Generative AI - Performance Management - Computer Telephony Integration - Call Scripting **Additional Functionality** - Third-Party Integrations - To-Do List - @mentions - Single Sign On - File Management - Activity Dashboard - Drag & Drop - Alerts/Notifications - Prioritization - Access Controls/Permissions - Screen Sharing - Content Management - Brainstorming - AI Copilot - File Transfer - Calendar Management - Status Tracking - Real-Time Notifications - Version Control - Task Management - Activity Tracking - Real Time Editing - Communication Management - Chat/Messaging - Tagging - Generative AI - Assignment Management - Task Scheduling - Project Management - Collaboration Tools - Workflow Management - Secure Data Storage - File Sharing - Document Storage - Task Progress Tracking - Discussions/Forums - Commenting/Notes - Reporting & Statistics - Contact Management - Video Conferencing - Progress Tracking - Mobile Access - API - Document Management - Customizable Branding **Dialing Options** - Preview Dialing - Progressive Dialing **Quality Assurance** - Evaluation - Calibration - Reports **Channels** - Voice - Social - Live Chat - Mobile SMS - Email **Workforce Management** - Agent Availability - Skills Management - Shift Scheduling - Agent Self-Service - Mobile Access - Service Level Agreement (SLA) Management - Performance Management - Queue Management - Compliance Management - Customer Experience Management - Attendance Management - Employee Management - Time Off Management **Platform** - Omnichannel - Mobile Access - Queue Management - Call Routing - Call Back - IVR - Automatic Call Distribution - Call Transfer - Contact Management - Call Center Management - Multi-Channel Management - Survey/Poll Management - Campaign Management - Call List Management **Generative AI** - AI Text-to-Speech - Generative AI **Generative AI** - AI Text-to-Speech - Generative AI **Generative AI** - AI Text Summarization - Generative AI **Basic Communication - Cloud PBX** - Call Management - Communication Management - Scalability - Integrations - Mobile Accessibility - Accessibility - Contact Management - Queue Management - Computer Telephony Integration - Call List Management - Fax Management **Platform Basics - VoIP Providers** - PBX systems, VoIP Softphone - Call Management - Network monitoring - Integrations - Virtual PBX - SIP trunking services - Contact Management - Communication Management - Fax Management - Call List Management - Call Center Management - Queue Management - Third-Party Integrations - Computer Telephony Integration - Real-Time Monitoring - Call Monitoring - Workflow Management - Call Center Integration **Agentic AI - Outbound Call Tracking** - Autonomous Task Execution - Natural Language Interaction **Additional Functionality** - Live Chat - Call Transfer - Archiving & Retention - Call Center Management - Call Tagging - Call List Management - Real-Time Analytics - Queue Management - Real-Time Data - API - Real-Time Monitoring - CRM - Performance Metrics - Automatic Call Distribution - Activity Tracking - IVR - Event Triggered Actions - Third-Party Integrations - Scheduled Recording - Alerts/Notifications - Call Monitoring - File Transfer - Activity Dashboard - Call Reporting - Call Transcription - Campaign Management - Call Disposition - Computer Telephony Integration - Contact Management - Predictive Dialer - Voice Mail - Caller ID - Reporting & Statistics - Call Routing - Call Tracking - Recording - Auto-Dialer - Chat/Messaging - On-Demand Recording - Customizable Reports - Multi-Channel Communication - Conferencing - AI Copilot - Interaction Tracking - Predictive Analytics - Visual Analytics - Sales Trend Analysis - Audio Capture - Email Alerts - Tagging - Self-Service Search - Natural Language Processing - Surveys & Feedback - Automatic Transcription - Multi-Channel Management - Request Assignment - Speech-to-Text Analysis - Self Service Portal - Performance Management - Call Recording - Search/Filter - Sentiment Analysis - Compliance Management - Multi-Language - HIPAA Compliant - Data Security - Call Scripting - Customer Service Analytics - Quality Assurance - Customer Experience Management - Communication Management - Categorization/Grouping - Language Detection **Basic Communication** - Phone Calls - Video Calls - Instant Messaging - Screen Sharing - Conference Calls - Desk-to-Desk Calls - SMS Messaging - Chat/Messaging - Video Call Recording - Two-Way Audio & Video - SIP Trunking **Calling** - Record Calls - Generate Location - Call Types - Click-to-Call - Auto Dialer **Agent Tools** - Whisper Coaching - Callback Scheduling - Call Recording - Real-Time Data - Live Chat - Call Scheduling **Engagement** - Feedback - Dashboards - Training - Activity Dashboard **Functions** - Call Routing - Session Queuing - Concurrent Calling - Speech Analytics - Auto Dialer - IVR - Inbound Screen Pop - Persistent Data - Predictive Dialer - Automated Routing - Real-Time Analytics - Reporting/Analytics **Administration** - Automation - Productivity Analysis - Dashboards - Labor Forecasting - Intraday Management - Quality Management **Workforce Management** - Call Monitoring - Performance Evaluation - Real-Time Monitoring - Monitoring **Advanced Features - Cloud PBX** - Security and Compliance - Analytics and Reporting - Support and Reliability - Automated attendant - Real-Time Analytics **Call Center Infrastructure (CCI)** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Third-Party Integrations - Computer Telephony Integration - Multi-Language **Agentic AI - Contact Center** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Third-Party Integrations - Social Media Integration - Computer Telephony Integration **Agentic AI - VoIP Providers** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance **Additional Functionality** - Performance Metrics - Leave Tracking - Call Monitoring - AI Copilot - For Call Centers - Employee Time Tracking - Third-Party Integrations - Generative AI - Activity Monitoring - Reporting/Analytics - API - Call Recording - Approval Process Control - Skills Tracking - Activity Tracking - Variable Workforce - Employee Coaching Tools - Employee Database - Online Time Clock - Agent Interface **Additional Functionality** - Virtual Extensions - Call Disposition - Customizable Caller ID - Alerts/Notifications - Generative AI - Call Tracking - SMS Messaging - Call Routing - Call Recording - Conferencing - Call Transfer - Callback Scheduling - Role-Based Permissions - Automatic Call Distribution - Interaction Tracking - Collaboration Tools - Real-Time Updates - On-Demand Recording - Mobile Access - AI Copilot - IVR - Customizable Reports - Activity Dashboard - Call Monitoring - Voice Mail - Video Conferencing - Caller ID - SIP Trunking - For Cloud Phone Systems - Ring Groups **Contacts** - Personalization - Information Locater - Record Prospect Data - Contact Management **Automation** - Voice Activity Detection - Interactive Voice Response (IVR) - Call Scrubbing **Performance** - Third-Party Integrations - Compliance **Administrative** - Session Summary Notes - Administrator Access - Reporting & Dashboards - Session Recording - Agent Scheduling and Assignment - Callback Scheduling - Activity Dashboard - Call Reporting **Administrative** - Call Recording - Reporting & Dashboards - Call Reporting - Real-Time Reporting **Additional Functionality** - API - Alerts/Notifications - Call Transfer - Data Import/Export - Call Scripting - Interaction Tracking - Collaboration Tools - Call Monitoring - Customizable Reports - Contact Management - Activity Tracking - Automatic Call Distribution - Contact Database - Chatbot - Call Center Management - Performance Management - Call Tracking - CRM - Reporting & Statistics - Quality Management - Agent Interface - Queue Management - Customer History - Voice Mail - Monitoring - Call List Management - Chat/Messaging - Workforce Management - Campaign Management - AI Copilot - Email Management - Caller ID - Multi-Channel Communication - Real-Time Monitoring **Additional Functionality** - Chat/Messaging - Multi-Channel Communication - Customer History - Alerts/Notifications - Real-Time Analytics - Phone Key Input - Call Logging - Customizable Reports - Real-Time Data - AI Copilot - CRM - Reporting & Statistics - Activity Tracking - Live Chat - Call Scripting - Contact Database - Voice Mail - Voice Customization - API - Call Tracking - SMS Messaging - Callback Scheduling - Caller ID - Predictive Dialer - Surveys & Feedback - Auto-Dialer - Pre-recorded Messages - Real-Time Notifications - Multiple Scripts - Interaction Tracking - Call Disposition **Access** - Software Pairing - Browser Extension - Individual Download **Insights** - Notes - Daily Summary - Automated Voicemails - Automated Emails - Sorts Prospects - Automated Note Taking - AI/Machine Learning **Generative AI** - AI Text Generation - AI Text Summarization - Call Routing - Generative AI **Agentic AI - Auto Dialer** - Autonomous Task Execution - Cross-system Integration - Third-Party Integrations - Computer Telephony Integration **Additional Functionality** - Customer Journey Mapping - Employee Coaching Tools - Queue Management - Sentiment Analysis - Call Monitoring - Quality Management - Customer Surveys - Agent Interface - Knowledge Base Management - Collaboration Tools - Leaderboards - Employee Reward Programs - Workforce Management - Reporting/Analytics - Customer Experience Management - Predictive Dialer - Video Conferencing - Multi-Channel Communication - KPI Monitoring - AI Copilot - Feedback Management - IVR - Contact Management - Multiple Scoring Models - Real-Time Updates - Interaction Tracking - Call Recording - AI/Machine Learning - Screen Recording - Workflow Automation **Additional Functionality** - Meeting Management - AI Copilot - Reminders - Recommendations - Lead Distribution - Workflow Management - Performance Management - Dashboard - Email Management - Lead Management - Activity Tracking - Email Templates - Third-Party Integrations - Customizable Fields - Sales Pipeline Management - Generative AI - Automatic Call Distribution - Call Monitoring - Lead Capture - Deal Management - Call List Management - Multi-Channel Communication - Call Recording - For Contact Centers - CRM - Data Management - Calendar Management - Chat/Messaging - Lead Qualification - API - Task Management - Interaction Tracking - Reporting & Statistics **AI Capabilities - Auto Dialer** - Call Prioritization and List Optimization - Compliance Monitoring - Speech Analytics and Sentiment Analysis - Call Monitoring - Real-Time Monitoring - Reporting/Analytics - Text to Speech **Additional Functionality** - AI Copilot - Activity Tracking - Call Routing - Call Scripting - Contact Management - Power Dialer - Preview Dialer - Auto-Dialer - Call Tracking - Real-Time Reporting - Customer Database - Lead Management - Predictive Dialer - Call Center Management - Integrations Management - Activity Dashboard - Automatic Call Distribution - Campaign Management - Generative AI - Interaction Tracking - Caller ID - Call Transfer - Call Disposition - Voice Mail - Chat/Messaging - Automatic Outbound Dialer - Call Reporting - API - Contact Database - Lead Capture - CRM - Call List Management - Progressive Dialer - Campaign Specific Caller ID - List Management - Customizable Fields - AI/Machine Learning - Reporting & Statistics - Multi-Channel Communication - Alerts/Notifications - Multi-Campaign - Workflow Management - Call Logging - Lead Distribution - Queue Management - Inbound Call Center - For Sales Teams/Organizations - Data Security - Outbound Call Center - Performance Management - Compliance Management - Mobile Access - Email Management **Advanced Features** - Hold Music - Automated Attendants - VOiP Number **Additional Functionality** - Live Chat - Multi-Channel Communication - Customizable Reports - Call Tracking - Automatic Call Distribution - Real-Time Data - Purchasing & Receiving - Employee Directory - AI Copilot - Activity Tracking - Collaboration Tools - Call Scripting - Real-Time Reporting - Call Recording - Real-Time Analytics - Virtual Call Center - Activity Dashboard - Reporting & Statistics - CRM - Auto-Dialer - Generative AI - Contact Database - Call Transfer - Call Reporting - Call Logging - Voice Mail - Caller ID - Customizable Caller ID - Mobile Access - Callback Scheduling - IVR - API - Interaction Tracking - Call Routing - Alerts/Notifications - Video Conferencing - Call Conferencing - Call Disposition - Predictive Dialer - Spam Blocker - On-Demand Recording - Caller Profiles - Multiple User Accounts - VoIP Connection - Conferencing - Text to Speech - Reporting/Analytics - VoIP - Call Queues - Call Screening - Access Controls/Permissions - Online Voice Transmission - Unified Communications - Voicemail Transcription ## Top CloudTalk Alternatives - [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) - 4.3/5.0 (2,364 reviews) - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) - 4.4/5.0 (1,479 reviews) - [Talkdesk](https://www.g2.com/products/talkdesk/reviews) - 4.4/5.0 (2,509 reviews)