---
title: Cloud 9 Reviews
meta_title: 'Cloud 9 Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter 11 reviews by the users' company size, role or industry to
  find out how Cloud 9 works for a business like yours.
aggregate_rating:
  rating_value: 4.6
  review_count: 11
  scale: '5'
date_modified: '2026-08-07'
parent_category:
  name: Dental
  url: https://www.g2.com/categories/dental
---


# Cloud 9 Reviews
**Vendor:** Planet DDS  
**Category:** [Dental Practice Management Software](https://www.g2.com/categories/dental-practice-management)  
**Average Rating:** 4.6/5.0  
**Total Reviews:** 11
## About Cloud 9
Anytime, anywhere access to patient data is critical in this day and age. Cloud 9 Software is a browser-based practice management system for orthodontics, pediatric dentistry, group practices, and DSOs/OSOs which provides 24/7 live access to treatment planning, images, and patient data from any internet-enabled device. Cloud 9 has successfully deployed its cloud-based practice management software at more than 2,300 locations, and currently connects almost 18,000 individual users from all across North America. Practices switching to Cloud 9 gain immediate benefits of scalability and accessibility while keeping their total cost of ownership low.




## Cloud 9 Reviews
  ### 1. My Experience with Cloud 9

**Rating:** 4.0/5.0 stars

**Reviewed by:** Legare D. | Front Desk Coordinator, Small-Business (50 or fewer emp.)

**Reviewed Date:** February 24, 2022

**What do you like best about Cloud 9?**

My favorite part about Cloud 9 so far has to be the staff behind it.  The software itself may have its quirks, but every time I run into a problem, the support team is always helpful.  I have no experience with a different practice management software, but I have heard from other team members that this is an improvement compared to the last one we used.

**What do you dislike about Cloud 9?**

I feel that the reports are very lacking.  They seem to pull unrelated information at times.  For example, the software considers an appointment marked as "no show" as the patient's last appointment.  I also have run into an issue with a baked-in report stating that there were x amount of patients in a certain status while the data miner said that there was a different amount.

**Recommendations to others considering Cloud 9:**

Cloud 9's biggest strength is its ease of access and simplicity.  Sometimes I do feel that is a weakness as well.  Especially when trying to run complex tasks and reports.

**What problems is Cloud 9 solving and how is that benefiting you?**

Cloud 9 has many tools to help ensure that patients always have an appointment.  The recall system is simple and easy to manage once you learn to use "data-miner".


## Cloud 9 Discussions
  - [What is Cloud 9 Ortho used for?](https://www.g2.com/discussions/what-is-cloud-9-ortho-used-for)

- [View Cloud 9 pricing details and edition comparison](https://www.g2.com/products/cloud-9/reviews?filters%5Bnps_score%5D%5B%5D=4&section=pricing&secure%5Bexpires_at%5D=2026-08-12+11%3A05%3A12+-0500&secure%5Bsession_id%5D=1f357893-06f9-47af-8d53-0608e1c52209&secure%5Btoken%5D=7d5b04605772a03b3d3d0f2795861620afa5a3c539b651590fde8555e216da42&format=llm_user)

## Cloud 9 Features
**Administrative Tools**
- Insurance and Billing
- Appointment Scheduling
- Business Intelligence and Reporting
- Document Management
- Workflows
- Automated Scheduling
- Task Scheduling
- Calendar Management
- Claims Management
- Patient Records Management
- Booking Management
- Communication Management
- Registration Management
- Availability Management
- Appointment Management
- Client Management
- Dental Practice Management
- Inventory Management
- User Management
- Patient Management

**Financial Tools**
- Accounting
- Payment Processing
- Electronic Payments

**Clinical Tools**
- Treatment Planning
- Patient Portal
- Patient Engagement
- Dental Imaging
- e-Prescribing
- Document Imaging

**Additional Functionality**
- Reminders
- Third-Party Integrations
- Customer Database
- Email Reminders
- Web Forms
- Activity Tracking
- Billing & Invoicing
- SSL Security
- Activity Dashboard
- Alerts/Escalation
- Alerts/Notifications
- Reporting & Statistics
- Customizable Templates
- Customizable Reports
- Access Controls/Permissions
- Referral Tracking
- Live Chat
- Multi-Location
- Drag & Drop
- HIPAA Compliant
- Charting
- Customer History
- SMS Messaging
- Document Storage
- Imaging and X-rays
- Document Templates
- Generative AI
- API
- AI Copilot
- Data Synchronization
- Confirmations/Reminders
- Scheduled/Automated Reports
- Progress Notes
- For Dental Practices
- Orthodontic Charting
- Voice Capture
- Annotations
- Role-Based Permissions
- Progress Tracking
- Comparison View
- Hands-Free Charting
- Periodontal Charting
- Patient Communications
- EMR/EHR

## Top Cloud 9 Alternatives
  - [Carepatron](https://www.g2.com/products/carepatron/reviews) - 4.5/5.0 (631 reviews)
  - [Curve Dental](https://www.g2.com/products/curve-dental-curve-dental/reviews) - 4.6/5.0 (265 reviews)
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