--- title: Cloud 9 Reviews meta\_title: 'Cloud 9 Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 11 reviews by the users' company size, role or industry to find out how Cloud 9 works for a business like yours. aggregate\_rating: rating\_value: 4.6 review\_count: 11 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Dental url: https://www.g2.com/categories/dental --- # Cloud 9 Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by Cloud 9 but has limited features. Are you part of the Cloud 9 team? [Upgrade your plan](https://sell.g2.com) to enhance your branding and engage with visitors to your profile! Anytime, anywhere access to patient data is critical in this day and age. Cloud 9 Software is a browser-based practice management system for orthodontics, pediatric dentistry, group practices, and DSOs/OSOs which provides 24/7 live access to treatment planning, images, and patient data from any internet-enabled device. Cloud 9 has successfully deployed its cloud-based practice management software at more than 2,300 locations, and currently connects almost 18,000 individual users from all across North America. Practices switching to Cloud 9 gain immediate benefits of scalability and accessibility while keeping their total cost of ownership low. * * * Seller [Planet DDS](https://www.g2.com/sellers/planet-dds) Discussions [Cloud 9 Community](https://www.g2.com/products/cloud-9/discuss) Languages Supported English Overview by Sherwin Querubin Show More ## Top-Rated Alternatives [ ![Carepatron](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Carepatron") Carepatron 4.5/5(700) ](https://www.g2.com/products/carepatron/reviews) [ ![Curve Dental](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Curve Dental") Curve Dental 4.6/5(267) ](https://www.g2.com/products/curve-dental-curve-dental/reviews) [ ![CareStack](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "CareStack") CareStack 4.7/5(200) ](https://www.g2.com/products/carestack/reviews) [ View All Alternatives ](https://www.g2.com/products/cloud-9/competitors/alternatives) ## User Insights Average based on 11 real user reviews. [Log in to unlock pricing and user insights](/login) ![Verified User in Health, Wellness and Fitness](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Health, Wellness and Fitness") AH Verified User in Health, Wellness and Fitness Small-Business (50 or fewer emp.) 11/8/2021 "Not all the bells 7 whistles I thought I would get!" 3/5 What do you like best about Cloud 9? C9 is a cloud-based practice management software that used to have the best customer service. In that, if you called them, you would talk to a live person almost immediately. Today you have to call and leave a voice mail message, and maybe they will call you back that day or the next if you are lucky. Review collected by and hosted on G2.com. What do you dislike about Cloud 9? They never call you back promptly when there is a problem; the other thing that is so annoying is that if you are looking for a metrics report on your practice, these do not just come with the cloud-based program, but you have to call them and ask for them to make these reports for you. And their ledgers for patient financing are crazy to understand. If I knew before I bought this what I know now, I would have kept looking. Review collected by and hosted on G2.com. Recommendations to others considering Cloud 9: You have to pay other third parties to do various other activities such as online forms, as Cloud 9 doesn't have any forms in it. It's basically a scheduler that is cloud-based with the ability to add scanned documents and photos, and X-rays. If you want to send out a blast email, you have to get a third-party vendor. If you're going to send out reminders that go out through the phone lines, you have to get a third-party vendor. We bought Birdeye for online reputation management, which integrates with cloud9, and we can text patients via Birdeye, but not via Cloud9. Review collected by and hosted on G2.com. What problems is Cloud 9 solving and how is that benefiting you? The nice thing about cloud 9 software is that it is paperless, and all of your patient data are on the cloud, which means I can access any patient info from any computer linked to the internet anywhere in the world. This information is helpful when there is a patient emergency outside the office, and I need to see the patient data. Review collected by and hosted on G2.com. Show More 11/8/2023 Current UserValidated ReviewerIncentivizedSource: G2 invite ## Questions about Cloud 9? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Cloud 9 ](https://www.g2.com/products/cloud-9/discussions/new) GU Guest User What is Cloud 9 Ortho used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-cloud-9-ortho-used-for) [ View all Discussions ](https://www.g2.com/products/cloud-9/discuss) ##### Pricing Pricing details for this product isn’t currently available. Visit the vendor’s website to learn more. 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