--- title: Cien Reviews meta_title: 'Cien Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter reviews by the users' company size, role or industry to find out how Cien works for a business like yours. aggregate_rating: rating_value: 4.8 review_count: 4 scale: '5' date_modified: '2026-06-21' parent_category: name: Sales Tools url: https://www.g2.com/categories/sales-tools --- # Cien Reviews **Vendor:** Cien **Category:** [Sales Analytics Software](https://www.g2.com/categories/sales-analytics) **Average Rating:** 4.8/5.0 **Total Reviews:** 4 ## About Cien Cien is used by technology sales leaders to understand the cause of low quota attainment. Cien quantifies the intangible factors that prevent reps from achieving their numbers. Using AI, Cien delivers free assessments that typically reveal 20-40% of hidden revenue, even for companies with imperfect CRM data. For a free AI assessment of your sales team, visit www.cien.ai. "Cien helps sales teams use AI to fix performance, improve motivation and increase sales effectiveness.” / The Huffington Post “The app takes into account human and behavioral elements to measure performance.” / Dallas Business Journal ## Cien Reviews ### 1. Review for Cien **Rating:** 4.5/5.0 stars **Reviewed by:** Jon H. | Expert, Small-Business (50 or fewer emp.) **Reviewed Date:** July 25, 2020 **What do you like best about Cien?** Cien is incredibly useful when it comes to tracking sales calls and giving me the ability to follow up. **What do you dislike about Cien?** Learning curve is a bit difficult. Seemed to take more training than other sales softwares I’ve used in the past **Recommendations to others considering Cien:** Check out various products as well as the big names out there, then compare to what your needs are **What problems is Cien solving and how is that benefiting you?** Definitely solving following up with potential new leads and clients ### 2. Great AI for Salesforce and improving sales efficiency **Rating:** 4.5/5.0 stars **Reviewed by:** Ed A. | Co Founder - Strategies & Innovation, Internet, Small-Business (50 or fewer emp.) **Reviewed Date:** April 09, 2019 **What do you like best about Cien?** We like that we're able to quickly and easily see all of our open opportunities and more importantly, the ones that are predicted to close this month. The predictions are surprisingly accurate and helps my team with prioritization. We also like that we can see how much value each sales person has created - it's changed the way we measure employee performance. **What do you dislike about Cien?** We use multiple currencies and the app only provides 1 currency, so the booking values are not always 100% accurate. **What problems is Cien solving and how is that benefiting you?** We realized quickly that not all of our reps were entering all data that they could have, and since Cien uses past data to form predictions about current deals, our reps corrected their behaviour and are now logging much more data. Now that we have this data, we're able to better analyze how our business is performing in certain areas and whether or not we are able to target new verticals. ### 3. Lots of knowledge, Great communication and easy to work with **Rating:** 5.0/5.0 stars **Reviewed by:** Donald H. | President, Small-Business (50 or fewer emp.) **Reviewed Date:** May 06, 2019 **What do you like best about Cien?** Cien is able to understand our Salesforce data like no own else. Their standardization of our not-always-clean data has helped us identify new markets we were unaware of before. They've also been able to make some recommendations as to how we're handling our data which is saving our employees time and making our data easier to look at. **What do you dislike about Cien?** It would be nice if they had an interface that works directly within Salesforce. **What problems is Cien solving and how is that benefiting you?** We utilized their Data Enhancement Services to help us identify and remove hundreds of duplicate records. Their duplication models seem to work much better than Salesforce's Dupecheck. As mentioned above, the standardization of additional data points has helped us realize potential markets and channels to attract new business. ### 4. Salesforce Einstein Done Properly **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** May 28, 2018 **What do you like best about Cien?** - the daily pulse feature is useful and highly addictive, - the true pipeline view let's you see leads and contacts even when you've moved from lead based to account based sales and marketing - you can see the predicted end of month bookings number and critical deals which helps my team prioritize its efforts - sales rep quality - love it how you can see everyone's exact revenue contribution, from marketing to SDRs to AEs Cien value chain - keeps our discussions with the marketing team routed in reality **What do you dislike about Cien?** would love to see more team details and be able to customize the surveys. Salesforce.com is the only CRM currently supported **What problems is Cien solving and how is that benefiting you?** increase sales and marketing effectiveness improve sales operations and forecasting drive greater visibility into what's working and what's not - [View Cien pricing details and edition comparison](https://www.g2.com/products/cien/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-25+13%3A22%3A31+-0500&secure%5Bsession_id%5D=aa7062e6-dea6-4a9d-b7e0-873d40ec88ba&secure%5Btoken%5D=4ed9ddbf6761bf50ced978b561bc62254f9d515ed0998e85d27b4a0da99ff87f&format=llm_user) ## Cien Features **Lead Facilitation** - Lead Qualification - Lead Follow-up **Agentic AI - Sales Performance Management** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Agentic AI - Sales Analytics** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance **Agentic AI - Sales Coaching** - Multi-step Planning - Cross-system Integration - Adaptive Learning - Decision Making **Data Sourcing** - Data Sourcing - Exporting & Sharing Data - Multi-Device Data Visualization - Interactive Dashboards - Data Segmentation **Training** - Knowledge Base - Coaching Materials - Playbook Creation - Video Record **Incentives** - Badges - Triggers - Leaderboards **Organization** - Opportunity and Pipeline Management - Integrations / APIs **Predictive Analytics** - Lead Scoring - Opportunity Scoring - Risk Analysis - Live Forecasting **Feedback** - Review - Scorecard - Coaching Card - Leaderboard - Real-Time Updates - Notifications - Competition **Personalization** - Profiles - Custom Reports - Dashboards - Goal Setting **Performance Analysis** - Coaching - Peformance Tracking **Sales Management** - Live Pipeline Management - Sales Gamification - Account-Based Analytics - Activity Tracking **Administrative** - Integration - Employee Structure - Behavior Monitoring **Sales Analysis** - ROI Forecasting - Sales Forecasting **Generative AI** - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - AI Sales Assistant** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making ## Top Cien Alternatives - [Terret.ai](https://www.g2.com/products/terret-ai/reviews) - 4.4/5.0 (611 reviews) - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - 4.4/5.0 (24,646 reviews) - [Clari](https://www.g2.com/products/clari/reviews) - 4.6/5.0 (5,500 reviews)