--- title: Choco Reviews meta\_title: 'Choco Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 12 reviews by the users' company size, role or industry to find out how Choco works for a business like yours. aggregate\_rating: rating\_value: 4.6 review\_count: 12 scale: '5' date\_modified: '2026-07-07' parent\_category: name: Food url: https://www.g2.com/categories/food --- # Choco Reviews & Product Details Visit Website Choco is an AI-powered food distribution platform built for food and beverage distributors. Our mission is to build the AI infrastructure powering a secure, resilient global food system. Operating across the US, UK, Europe, and the GCC, Choco modernizes and automates food distribution by connecting distributors, restaurants, and suppliers onto one intelligent platform for ordering, sales, customer management, and eCommerce. Every product is designed to reduce operational friction across the food supply chain, eliminating manual work, enabling modern self-serve buying experiences, and increasing real-time visibility across commercial operations. By unifying workflows into a single AI-powered platform, Choco helps distributors: - Improve margins - Serve customers better - Reduce waste - Strengthen operational resilience Core Products\>\> 1. CustomerHub A purpose-built foodservice CRM that transforms ERP and customer data into actionable intelligence. CustomerHub helps distributors retain every customer and grow every account by identifying churn risks, surfacing growth opportunities, and providing full account visibility across teams. 2. OrderAgent AI-powered automated order capture that processes offline orders from phone, text, email, photos, and documents with high accuracy. OrderAgent converts fragmented inputs into clean, ERP-ready data, eliminating manual entry and reducing costly errors. 3. eCommerce An AI-powered digital storefront built specifically for foodservice distribution. eCommerce delivers intuitive online and mobile ordering, real-time pricing, customer-specific catalogs, and intelligent recommendations that increase basket size and drive digital revenue. 4. SalesHub An AI-powered sales execution suite providing pipeline visibility, prospecting tools, quoting capabilities, and data-driven insights to accelerate new business and account growth. Choco integrates with leading ERP systems to ensure synchronized pricing, inventory, and customer records, scaling with growing teams, product catalogs, and order volumes, forming the foundation of modern food distribution. * * * Product Website Choco Seller [Choco](https://www.g2.com/sellers/choco-c119ca5c-1681-41a7-a75f-8ade95388355) Discussions [Choco Community](https://www.g2.com/products/choco-choco/discuss) Languages Supported Catalan, Czech, German, English, French, Italian, Japanese, Korean, Dutch, Polish, Portuguese, Spanish, Turkish, Vietnamese, Chinese (Simplified) Overview by Laura Kedney Show More ## Choco Integrations (8) What do users say about integrations? Verified by Choco [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Entree V4 ](https://www.g2.com/products/entree-v4/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") IDEA ](https://www.g2.com/products/idea/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") my2be ](https://www.g2.com/products/my2be/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") NetSuite ](https://www.g2.com/products/oracle-netsuite/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Odoo ](https://www.g2.com/products/odoo-odoo/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") QuickBooks Online ](https://www.g2.com/products/quickbooks-online/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Sage 200cloud ](https://www.g2.com/products/sage-200cloud/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Sage 50cloud Accounting ](https://www.g2.com/products/sage-50cloud-accounting/reviews) Show More ![Verified User in Wholesale](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Wholesale") UW Verified User in Wholesale Small-Business (50 or fewer emp.) 1/29/2026 "Choco Streamlined Our Ordering with a Simple, Efficient System" 4.5/5 What do you like best about Choco? The implementation and integration of Choco was so simple, when going into this I had many worries but you are given total control from the get go. Choco has made our ordering systems far more efficient and has reduced the amount of time spent on order input. As a business who rely on taking orders 24/7 it is great to be able to know that Choco has everything loaded and ready for accepting (if it has not already been auto-piloted) to avoid any delays in production, allowing our factory to just keep on working and to be as efficient as possible. Furthermore, it has reduced our need for unnecessary phone interactions when someone simply wants to place an order, as they can speak directly to the voicemail which then goes directly into the software. This has also been an helpful feature for our customers as they no longer have to wait on the phone as we manually process their order. Over time, it has also allowed other staff members to place orders without having to search a customers history to see what spec of product it is that they are after, as the AI continues to learn and take away the guessing work for those who do not usually process orders. It is a very simple system to use and the Choco team are always taking on feedback listening to questions which they can put towards improving their systems. They are also helping us with the integration of an App which will work alongside our current systems and help with our marketing and in the long run hopefully help us to appeal to a wider clientele. Review collected by and hosted on G2.com. What do you dislike about Choco? It would be useful to be able to undo a a decision after accepting an order, much like you can do on the Auto-pilot screen, for teaching the AI when someone has made a mistake when accepting an order in the hopes that it would not affect a future order by this error. There will always be human error which will then affect the AI's learning. Review collected by and hosted on G2.com. What problems is Choco solving and how is that benefiting you? Improving order efficiency to allow the business to focus on other business areas such as marketing, trying to get new clientele and reviewing any drops in order activity. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite JH Jihad H. 1/9/2026 "Smooth Integration with Stellar Support" 5/5 What do you like best about Choco? I appreciate how Choco saves time on processing orders, which allows my team to focus on different tasks. It stops missing orders, making the customers happy and satisfied. The accuracy of product ordering is great, saving us from returning items and fixing problems for customers. I like how it processes orders fast, and it's reliable. I also find the insights about sales, basket, and customers very valuable. The smooth launching experience with Choco was excellent, with a supportive and knowledgeable team that answered most of our questions. Review collected by and hosted on G2.com. What do you dislike about Choco? notifications could be improved if Choco noticed something not fit like different price or the outdated date to send a notification and inform the user to double check. Review collected by and hosted on G2.com. What problems is Choco solving and how is that benefiting you? I use Choco for ordering and gaining insights into customer behavior. It saves time on processing orders, improves accuracy, reduces missing orders, and minimizes returns, making customers happy and freeing up the team for other tasks. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Nate B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nate B.") NB Nate B. Purchasing and logistics manager Small-Business (50 or fewer emp.) 12/22/2025 "Smart Line Item Suggestions Enhance Workflow" 4.5/5 What do you like best about Choco? That it suggests line items based on customer history, and provides a couple 'next best guesses'. Review collected by and hosted on G2.com. What do you dislike about Choco? It is missing some critical aspects, and some odd assumptions were made. Customers initially were able to set their own pricing. The feature where it counts products, counts the line items not the cases, so we can't use that for case MOQ. There are just a few misalignments like that, that can be painful to wait on sometimes. I built the integration application internally, so that Choco would integrate properly with our ERP system, so that has been a challenge. Review collected by and hosted on G2.com. What problems is Choco solving and how is that benefiting you? It is reducing the hours required to enter orders, and streamlining order entry process from the client. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite NC Natasha C. 12/23/2025 "Powerful AI with Room for Report Customization" 4.5/5 What do you like best about Choco? I like Choco's AI functionality that efficiently listens to voicemail orders and transcribes them into invoices, which I can review, adjust if necessary, and accept. The AI learning from adjustments is impressive, allowing anyone to do the job as it eliminates the need for 'institutional knowledge' that only a few previously had. Additionally, setting up the AI functionality was incredibly easy, which was a significant improvement over the initial non-AI setup, which was more time-intensive. Review collected by and hosted on G2.com. What do you dislike about Choco? It would be great if they had customized reporting. Right now, reports are built for all and cannot or cannot easily be customized. My business would radically change if this functionality was built out, because I could pull together my buy sheets in the way I need to do my buying. Review collected by and hosted on G2.com. What problems is Choco solving and how is that benefiting you? Choco streamlines invoice creation and order management, making processes faster and more accurate. The AI transcribes voicemail orders into invoices, learning from adjustments, which simplifies order handling and broadens team capability. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite KT Kush T. Senior Operations Manager Small-Business (50 or fewer emp.) 1/9/2026 "Outstanding Experience from Start to Finish" 5/5 What do you like best about Choco? The two best things about Choco are the user interface which is brilliant to use and the amazing customer support. Review collected by and hosted on G2.com. What do you dislike about Choco? Sometimes the AI tool can interpret orders wrong so you can't be too complacent with processing orders but it's not very common. Review collected by and hosted on G2.com. What problems is Choco solving and how is that benefiting you? The problem we faced was that we spent too much time processing orders but Choco has essentially cut our workload in half so we can focus on things we couldn't do before. We used to need 3-4 members of staff to do the same thing it now takes 2 people to do. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Riley H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Riley H.") RH Riley H. 12/22/2025 "Streamlined Order Management with Minimal Errors" 4.5/5 What do you like best about Choco? I love how easy it is for our customers to find products using Choco. It increases sales and eliminates a lot of human error and time on our part. Customers have access to all products organized by category, so they're reminded about all the products we offer and see everything when placing an order. Review collected by and hosted on G2.com. What do you dislike about Choco? Choco only allows for currency based order minimums, like USD or EUR, but we have some accounts that have case based minimums, like 30 cases. It would be helpful to have case-related minimums, metrics, and counts for orders. Review collected by and hosted on G2.com. What problems is Choco solving and how is that benefiting you? Choco automates order entry, hosts our app and webstore, and sends automated order confirmations. It simplifies product updates, helps with marketing, and organizes products for customers. It reduces human error, saves time, and boosts sales. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic AF Amanda F. Owner Mid-Market (51-1000 emp.) 12/22/2025 "Effortless Customer Communication Made Easy with Choco" 5/5 What do you like best about Choco? We love how convenient and easy it is for our customers to use. We also like how we are able to communicate with our customers direct through the Choco messenger! Lastly, the customer service is unmatched! Review collected by and hosted on G2.com. What do you dislike about Choco? There really aren't any downsides to using Choco. It has been such an amazing tool for our company! Review collected by and hosted on G2.com. What problems is Choco solving and how is that benefiting you? Being able to access the contact information of the individuals placing orders has made our communication with customers much more efficient. Having their direct lines available has significantly simplified our process. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite CN cosmo n. 12/22/2025 "Choco: Effortless Sales Management with Stellar Support" 4.5/5 What do you like best about Choco? I like the ease of doing business with Choco. The tech support is really helpful, as any questions are answered quickly. I also found the initial setup to be very simple with a clear step-by-step process. Review collected by and hosted on G2.com. What do you dislike about Choco? I would like the pipeline to show dollar amounts in the stages rather than the percentage of what is in the stage. Review collected by and hosted on G2.com. What problems is Choco solving and how is that benefiting you? I use Choco for managing potential sales. It enhances accountability and makes doing business easier. The tech support answers any questions quickly, and the initial setup is very simple with step-by-step guidance. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite JL joe l. operations manager Small-Business (50 or fewer emp.) 1/28/2026 "Simple UI That Saves Time, Plus Knowledgeable Customer Service" 4.5/5 What do you like best about Choco? Simple user interface the amount of time it has saved me Easy implementation from start to finish Good level of knowledgable customer service Review collected by and hosted on G2.com. What do you dislike about Choco? Frustrating intergration. with our butchers software.- Not choco fault Review collected by and hosted on G2.com. What problems is Choco solving and how is that benefiting you? Time saving- team able to be more productive with their time Manual inputting errors = better customer satisfaction Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Verified User in Food Production](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Food Production") AF Verified User in Food Production Mid-Market (51-1000 emp.) 1/6/2026 "User-Friendly AI with Outstanding Support" 5/5 What do you like best about Choco? User friendly and quick learning AI software and support from the technical team. Review collected by and hosted on G2.com. What do you dislike about Choco? Nothing much to highlight. sometimes the process gets delayed Review collected by and hosted on G2.com. What problems is Choco solving and how is that benefiting you? We process daily sales invoices through Choco. we have almost 800 individual orders receiving every day through email and Choco is converting all these orders from email to our ERP Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ##### Pricing Pricing details for this product isn’t currently available. Visit the vendor’s website to learn more. 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