# Minotaur ERP Reviews **Vendor:** CAI Software **Category:** [Foodservice Distribution Software](https://www.g2.com/categories/foodservice-distribution) **Average Rating:** 4.6/5.0 **Total Reviews:** 20 ## About Minotaur ERP Designed for food processors and distributors, Minotaur offers a fully integrated traceability ERP system combining accounting with operations including order entry/invoicing, EDI, manufacturing, QC, inventory control, handheld warehouse management, product development and more. Specializing in small to mid-sized manufacturers with 5+ users ($3M-$100M in sales) who require lot traceability such as food, meat, beverage and ingredient processors, Minotaur helps you connect your office, plant, warehouse and mobile workers. ## Minotaur ERP Reviews ### 1. David Hazekamp's Minotaur Review **Rating:** 5.0/5.0 stars **Reviewed by:** David H. | Systems Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** October 28, 2019 **What do you like best about Minotaur ERP?** Minotaur's customer service and responsiveness to issues. They answer questions or concerns very quickly. Also, their ability to tailor the system to our needs and size in a rapidly changing environment. The ability to automate several of our processes. Both on the food processing side and shipping and receiving side. **What do you dislike about Minotaur ERP?** Reporting can be a little bit complex. There is lots of flexibility to it but understanding how to write reports can be tough. **Recommendations to others considering Minotaur ERP:** Minotaur has greatly improved our ability to grow and meet all of our customer's needs. **What problems is Minotaur ERP solving and how is that benefiting you?** Daily food processing and accounting. We produce, ship and bill 50,000+ lbs a day. Minotaur handles all of the accounting and tractability needed to comply with food processing standards. Minotaur allows us to do all of this with limited office and production staff. ### 2. Extreme flexibility and great customer service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Small-Business (50 or fewer emp.) **Reviewed Date:** November 23, 2019 **What do you like best about Minotaur ERP?** Minotaur has been the backbone of our business for 9 years. We utilize this system in a non-standard application where it functions as both a retail POS and a process ERP. The flexibility of the program has allowed us to integrate new processes as our business grows and evolves and has allowed us to be more creative in our problem-solving processes. By leveraging Minotaurs customizable features, we have been able to track and evaluate many different areas of our business that other ERP systems just can't be applied to. **What do you dislike about Minotaur ERP?** As others have mentioned, Minotaur can have a steep learning curve for those who have not used ERP systems in the past. **Recommendations to others considering Minotaur ERP:** review how you are tracking your production and inventory with the sales team at Minotaur and ensure you are collecting enough information to implement their software. **What problems is Minotaur ERP solving and how is that benefiting you?** Minotaur has helped us reduce labour costs and increase traceability throughout our business. The Specific features we use on a regular basis include. GL analysis, CRM, Inventory Tracking, Staff Ratings Analysis, and On-Line Help. ### 3. Planning = profits **Rating:** 4.5/5.0 stars **Reviewed by:** Bruce L. | V.P. of Operations, Mid-Market (51-1000 emp.) **Reviewed Date:** November 08, 2019 **What do you like best about Minotaur ERP?** Versatile and robust system. Fully customizable. As a BRC certified facility we are running multiple lines and offering hundreds of SKUs to the retail and foodservice sectors. The implementation of the Minotaur ERP system gives us real time costs and control which is critical in short term decision making and long term planning. Cashflow is improved through better Inventory control. Our auditors love the quick lot code traceability. **What do you dislike about Minotaur ERP?** The transition from our old "system" (several disjointed departments) to the new Minotaur system was stressful and somewhat painful. We had to run both simultaneously for a few months but we persevered and got through with the support of the Minotaur team. Best to make this type of transition at fiscal YE rather than midstream. **Recommendations to others considering Minotaur ERP:** Get top down commitment from the board/ownership group. You need everyone"on board". Take the time to plan your setup properly (categories/product codes/etc.). Better planning beforehand will make the transition easier. Try to do the transition at YE. **What problems is Minotaur ERP solving and how is that benefiting you?** Better production planning. Lower inventory carrying costs. Ability to isolate secondary costs (transport) QA documentation. Better control of New Product Development and pricing custom products ### 4. Easy to Use ERP **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Food Production | Mid-Market (51-1000 emp.) **Reviewed Date:** March 04, 2020 **What do you like best about Minotaur ERP?** Customer service is exceptional. Anytime I have needed support someone is available to help me by phone or email. **What do you dislike about Minotaur ERP?** A lot of customizability but it is a difficult ERP to learn how to customize. You need to be trained by Minotaur Staff. **What problems is Minotaur ERP solving and how is that benefiting you?** We are using Minotaur to create a comprehensive ERP that handles all aspects of our business including accounting and operations and we have found less chances for human error, better trace-ability and seamless integration with our exisiting systems. ### 5. Office Manager **Rating:** 5.0/5.0 stars **Reviewed by:** Sonia C. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 24, 2020 **What do you like best about Minotaur ERP?** Minotaur Business Systems is a very user-friendly and multi-faceted system. The staff is extremely knowledgeable and always available with support. **What do you dislike about Minotaur ERP?** I honestly do not see any downsides to Minotaur. In fact, there is so much more that Minotaur is capable of that we are still learning about. **What problems is Minotaur ERP solving and how is that benefiting you?** Minotaur's ability to customize their software to meet our ever-changing needs is a huge benefit. ### 6. Worth the Uphill Climb **Rating:** 4.5/5.0 stars **Reviewed by:** Sarab H. | Member Board Of Directors, Small-Business (50 or fewer emp.) **Reviewed Date:** December 07, 2019 **What do you like best about Minotaur ERP?** It provides us with a snapshot of the business. At any moment we have a true picture of our raw material, work in process, and finished inventory. It has helped us eliminate shortages. **What do you dislike about Minotaur ERP?** We had to rethink our business and process flow, which was difficult at the start. But well worth the investment. **What problems is Minotaur ERP solving and how is that benefiting you?** We have full tractability on our ingredients and finished product. It also allows us to cost batches in real time. We are thrilled with the decision to go with Minotaur and continue to get ongoing benefits from our system as our business evolves. ### 7. Great software **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Food Production | Small-Business (50 or fewer emp.) **Reviewed Date:** October 25, 2019 **What do you like best about Minotaur ERP?** The system has meet all of our needs and as we grow it grows with us. It is fully adaptable and customization to meet our specific requirements. It is able to provide us with full product trace ability which will allow us to save time and effort during food safety audits as the required information is fully accessible. **What do you dislike about Minotaur ERP?** We have not utilized the full system but do find that is can be difficult to create our own reports. This can be achieved with help from the supplier though. **What problems is Minotaur ERP solving and how is that benefiting you?** Problems that we will solve, will be to improve accuracy of mock recalls and will provide the information in a much more efficient manner than our prior system ### 8. Rock Solid Software **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Chemicals | Small-Business (50 or fewer emp.) **Reviewed Date:** December 04, 2019 **What do you like best about Minotaur ERP?** They system is rock solid in terms of stability and performance. It's not the sexiest software you will use by a long shot but it is completely reliable and can be easily customized. (which is great). **What do you dislike about Minotaur ERP?** It's reporting is not its strongest feature and it usually requires exporting into Excel or other spreadsheets for best reporting. **Recommendations to others considering Minotaur ERP:** Really pay attention to what it is you are trying to accomplish with a new system before making a decision. **What problems is Minotaur ERP solving and how is that benefiting you?** We have a need to track batch lot numbers and the system handles that effectively. ### 9. Learning about Minotaur **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Small-Business (50 or fewer emp.) **Reviewed Date:** February 24, 2020 **What do you like best about Minotaur ERP?** I find the Minotaur system easy to use , I like the fact that I can create my own short cut bottoms **What do you dislike about Minotaur ERP?** I find there is multiple steps to go through to confirm steps. Have to navigate through many steps to learn find out client or product information **Recommendations to others considering Minotaur ERP:** Great program for beginners, easy to use system **What problems is Minotaur ERP solving and how is that benefiting you?** The system is great for keeping client information and product information under a profile. Easy to invoice. ### 10. Great Customer Service **Rating:** 5.0/5.0 stars **Reviewed by:** Donna M. | Pres/CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** October 24, 2019 **What do you like best about Minotaur ERP?** The folks at Minotaur are super helpful. They listened to our needs and helped designed a system to meet those needs **What do you dislike about Minotaur ERP?** There is a learning curve which can be challenging. But anything new can be challenging. **What problems is Minotaur ERP solving and how is that benefiting you?** We now have a full traceability program of everything produced at our meat processing plant. ### 11. An excellent system for manufacturing **Rating:** 5.0/5.0 stars **Reviewed by:** Farhana A. | Assistant Controller, Consumer Services, Small-Business (50 or fewer emp.) **Reviewed Date:** October 29, 2019 **What do you like best about Minotaur ERP?** Traceability from raw material to end products. The system has 1 click button for any path I want to go. That makes my job so easy. **What do you dislike about Minotaur ERP?** I do not dislike the system but sometimes we need some custom made document as per our need **Recommendations to others considering Minotaur ERP:** Effictive ERP system to work with for Manufacturing, control inventory and traceability. **What problems is Minotaur ERP solving and how is that benefiting you?** Manufacturing inventory and recipe variance issues. Standard cost and landed cost update,Sales report and profitability report. We can control the inventory in much better way now with Minotaur. ### 12. Someone is always available to offer assistance **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Publishing | Small-Business (50 or fewer emp.) **Reviewed Date:** October 29, 2019 **What do you like best about Minotaur ERP?** Software is easy to use with not much of a learning curve for new users on the basic system. **What do you dislike about Minotaur ERP?** I really don't have a downside. They have always been available to assist. No one in our office is computer savvy. **What problems is Minotaur ERP solving and how is that benefiting you?** For over 25 years we have been using the system for order fulfillment and accounting. ### 13. Great software with excellent support and service. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Food Production | Small-Business (50 or fewer emp.) **Reviewed Date:** November 26, 2019 **What do you like best about Minotaur ERP?** The customization of the system is fantastic. Can very easily tailor it your specific needs and requirements. Helped us with our trace-ability program, inventory management and made financials a lot smoother. Centralized the whole business essentially. Very easy to track yields, and make changes during production. **What do you dislike about Minotaur ERP?** It can be difficult to train new people, especially those who aren't familiar with computers. **What problems is Minotaur ERP solving and how is that benefiting you?** Inventory Management Trace-ability program Complete financial (billing, AR, PO) etc. Yield tracking ### 14. Very powerful ERP software **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Small-Business (50 or fewer emp.) **Reviewed Date:** October 21, 2019 **What do you like best about Minotaur ERP?** Totally integrated ERP with solid tools to help your business run smoothly. Handles very complex business setups with ease. **What do you dislike about Minotaur ERP?** It is complex and takes time to master to get the most benefit from it. **What problems is Minotaur ERP solving and how is that benefiting you?** It has allowed a high volume food manufacturing business to streamline processes and gather everything under one software tool. No more out of synch recipe versions and multiple different spreadsheets with differing data sources. Each spreadsheet can be linked directly to the raw data so it is always current. ### 15. Great software for our business **Rating:** 4.5/5.0 stars **Reviewed by:** Kathy G. | Office Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 29, 2019 **What do you like best about Minotaur ERP?** The program meets all our needs and is customizable **What do you dislike about Minotaur ERP?** It was a slow start in the beginning but were able to adapt. **What problems is Minotaur ERP solving and how is that benefiting you?** Our products are fully traceable with lot control which is very important for recalls. ### 16. Traceability Nailed **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Food Production | Mid-Market (51-1000 emp.) **Reviewed Date:** October 30, 2019 **What do you like best about Minotaur ERP?** Full traceability for all our products. Multiple costing options which is great! **What do you dislike about Minotaur ERP?** Feels outdated to most users. They say it feels "DOS-based" **What problems is Minotaur ERP solving and how is that benefiting you?** No issues that Minotaur hasn't been able to solve. ### 17. Clear, concise easy-to-use package **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Chemicals | Small-Business (50 or fewer emp.) **Reviewed Date:** December 05, 2019 **What do you like best about Minotaur ERP?** Really appreciate the customisation possibilities (quick links etc) **What do you dislike about Minotaur ERP?** GUI could be better. Windows are simple but lack smooth user interface. **Recommendations to others considering Minotaur ERP:** Know what you need your system to achieve for you. **What problems is Minotaur ERP solving and how is that benefiting you?** Need quick report generating ability quick links and customisation a big plus ### 18. We appreciate working with Minotaur Software **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Food Production | Mid-Market (51-1000 emp.) **Reviewed Date:** October 28, 2019 **What do you like best about Minotaur ERP?** Minotaur Software is very user friendly. The customer service and response to questions is just great. **What do you dislike about Minotaur ERP?** We really don't have any negative things to say about Minotaur. They are always on top of things for us. **What problems is Minotaur ERP solving and how is that benefiting you?** Inventory tracking, product traceability, reporting. If they don't already have a report that gives us what we need, they will help us create one. ### 19. Inventory Control/Traceability **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Food Production | Mid-Market (51-1000 emp.) **Reviewed Date:** October 29, 2019 **What do you like best about Minotaur ERP?** Switching to Minotaur gave us more confidence in our inventory control and made traceability much more streamlined **What do you dislike about Minotaur ERP?** We haven't found the manual to be very helpful **What problems is Minotaur ERP solving and how is that benefiting you?** accurate inventory counts, easier traceability ### 20. Run all needed reports, Excellent tracking, Friendly to use and covers all business aspects **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** March 01, 2018 **What do you like best about Minotaur ERP?** It has an easy to use manufacturing module that provides costing on all manufactured goods. Its an easy to customize ERP and the team was very helpful **What do you dislike about Minotaur ERP?** Though its customizable, its not very easy to generate quality reports. More default and customizable reports would be very helpful **Recommendations to others considering Minotaur ERP:** This application is certainly an wonderful ERP for small businesses. It can help you eliminate multiple systems for each business functions. You can do away with Excels and documents. **What problems is Minotaur ERP solving and how is that benefiting you?** In encapsulates all aspect of business such as Finance, Manufacturing, customer service. Its a wonderful ERP for any small scale business. ## Minotaur ERP Discussions - [Is my business too small for ERP?](https://www.g2.com/discussions/is-my-business-too-small-for-erp) - 1 comment, 1 upvote - [View Minotaur ERP pricing details and edition comparison](https://www.g2.com/products/minotaur-erp/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-13+09%3A39%3A47+-0500&secure%5Bsession_id%5D=03f9ae5c-892d-4ed1-9185-3e337fae2004&secure%5Btoken%5D=dad0460430e95f97b6432664098b7ddb6829399c716cd132df88c94d6d96b259&format=llm_user) ## Minotaur ERP Features **Supply Chain** - Supplier Management - Document Management **Supply Chain** - Supplier Management - Incident Reporting **Agentic AI - Foodservice Distribution** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making **Compliance Management** - CCP Monitoring - Lot Tracking **Platform** - Alerts - Documentation - Financial Management - Dashboards - Reporting **Traceability** - Barcoding - Food Labels - Recall Messaging **Compliance Management** - Secure Communications **Platform** - Recipe Management ## Top Minotaur ERP Alternatives - [SafetyCulture](https://www.g2.com/products/safetyculturehq/reviews) - 4.6/5.0 (237 reviews) - [TraceGains](https://www.g2.com/products/tracegains/reviews) - 4.1/5.0 (8 reviews) - [SafetyChain](https://www.g2.com/products/safetychain/reviews) - 4.5/5.0 (117 reviews)