The implementation and integration of Choco was so simple, when going into this I had many worries but you are given total control from the get go. Choco has made our ordering systems far more efficient and has reduced the amount of time spent on order input. As a business who rely on taking orders 24/7 it is great to be able to know that Choco has everything loaded and ready for accepting (if it has not already been auto-piloted) to avoid any delays in production, allowing our factory to just keep on working and to be as efficient as possible. Furthermore, it has reduced our need for unnecessary phone interactions when someone simply wants to place an order, as they can speak directly to the voicemail which then goes directly into the software. This has also been an helpful feature for our customers as they no longer have to wait on the phone as we manually process their order. Over time, it has also allowed other staff members to place orders without having to search a customers history to see what spec of product it is that they are after, as the AI continues to learn and take away the guessing work for those who do not usually process orders. It is a very simple system to use and the Choco team are always taking on feedback listening to questions which they can put towards improving their systems. They are also helping us with the integration of an App which will work alongside our current systems and help with our marketing and in the long run hopefully help us to appeal to a wider clientele.

I really appreciate how easy to use and user-friendly Choco is for employees with different IT skills. The Choco team has been fantastic, knowing their product well and being eager to help us maximize its potential. Their friendliness and enthusiasm stand out, and they provide consistent training. I find the AI feature brilliant, as it efficiently handles email orders, both formatted and written, and picks up voicemails from our customers. The initial setup was very easy, with helpful guidance from the team ensuring we met our timeline goals.

Simple user interface the amount of time it has saved me Easy implementation from start to finish Good level of knowledgable customer service