Icicle ERP Reviews & Product Details

Our onboarding experience was terrific. Romina and Katherine both did an excellent job getting our team onboarded.

I do think that our business case was very complex though, and it probably would have benefited from a team physically coming to our facility to sit down with our team for a few days and bang out the process instead of single meetings over a long period of time. I don't think this was a mistake from the onboarding team at all, but more something to consider in the future when onboarding complex clients. Review collected by and hosted on G2.com.

There is definitely an element of customization overload. I think this makes a great deal of sense when you are dealing with very technical administrators, but our team was not particularly technical, so this was a challenging part of the process. Review collected by and hosted on G2.com.

The unlimited functionalities. The more data you put in, the more you get out of it. QA, tracability, organized customer data (what they ordered last and which SKUs they carry etc), shipping and receiving, easy recall procedure and more.

Also, appreciate the support team. Super knowledgeable and helpful. Review collected by and hosted on G2.com.

For a small startup with limited funding and team members, the amount of data to compile, as well as keep on top of it enourmous. If you are a small startup like us, make sure you allocate enough resources and time to get this up and running... Review collected by and hosted on G2.com.

Icicle provides us with one system that handles everything from HACCP procedures and processes, training, raw material tracking, production scheduling, warehousing, distribution and sales. It makes audits a breeze as everything is linked and in one place. Review collected by and hosted on G2.com.

It was not set-up to suit Australian needs (GST & Xero), but the Team at Icicle were very quick to resolve these issues, and nothing was too much to ask. Review collected by and hosted on G2.com.

Very customizable, easy to make any forms you need Review collected by and hosted on G2.com.

Notning really tonkuch some icons are confusing and seems like every old html based forms Review collected by and hosted on G2.com.

Customer support, ease of use, number of features Review collected by and hosted on G2.com.

The downsides are the fixes that come with more bugs. It can bring downtime to our process. Review collected by and hosted on G2.com.

inventory control. I know what is in my freezer at all times. Review collected by and hosted on G2.com.

trying to find things in icicle. its not very user friendly. Inventory is harder to do. All things have to stop until inventory is done. No data can be entered. Shipping/receiving still has to be done. we cant stop our business until inventory gets done. Scanners are about worthless. takes way to long to enter data. Review collected by and hosted on G2.com.

It is relatively ok to use, although sometimes it can be confusing for some documents. Review collected by and hosted on G2.com.

It is hard to submit questionnaire or forms as some of our suppliers do not fill them. Review collected by and hosted on G2.com.

The support from the Icicle team during implementation was exceptional. I have never had this level of support with any other MRP implementation.

During the implementation many nuances related to the company came up and Icicle created new processes to support them. This was unexpected but very much appreciated.

The system loads quickly and is mostly intuitive, but you do have to work with it to truly understand its full capabilities. I would suggest spending about 1 - 2 months using the system before you will become quite proficient at it.

The comprehensive nature of the Food Safety section is impressive and quite exhaustive. The ability to ensure safety protocols are in place and address recalls is impressive. Review collected by and hosted on G2.com.

The only issue I have with it in a make to stock business is the ability to forecast production off a budget. This would really help with purchase and labour forecasting. This is a potential addition they might consider adding to the software in the future. Review collected by and hosted on G2.com.

Icicle is an easy-to-use ERP software that exists on the cloud. It is versatile and broad in its application. It has been essential for our business as we take the next steps toward traceability and food safety. What sets them apart is the Team more than their software. They are quick to reply to an email or hop on a call and always willing to help how they can. They are very open to feedback and requests from their users. Review collected by and hosted on G2.com.

The team is constantly working to improve Icicle. This means it is continually evolving and any user guide becomes out of date quickly. The team is always willing to train and troubleshoot over email or video chat, but it gives an incomplete picture of how Icicle could or should be used. They are also very open to customer feedback and requests for features. This means some features feel a bit piecemeal rather than intentional and purposeful. Review collected by and hosted on G2.com.

It's very user friendly. The Icicle team is very helpful too. Review collected by and hosted on G2.com.

Sometimes the search function can be tricky. Review collected by and hosted on G2.com.