---
title: ChatScript Reviews
meta_title: 'ChatScript Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter reviews by the users' company size, role or industry to find
  out how ChatScript works for a business like yours.
aggregate_rating:
  rating_value: 3.8
  review_count: 2
  scale: '5'
date_modified: '2026-07-12'
parent_category:
  name: Conversational Intelligence
  url: https://www.g2.com/categories/conversational-intelligence
---


# ChatScript Reviews
**Vendor:** ChatScript  
**Category:** [Bot Platforms](https://www.g2.com/categories/bot-platforms)  
**Average Rating:** 3.8/5.0  
**Total Reviews:** 2
## About ChatScript
ChatScript is a "next Generation" open source chatbot engine, based on the one that powered Suzette.




## ChatScript Reviews
  ### 1. CS is very robust

**Rating:** 5.0/5.0 stars

**Reviewed by:** Mike C. | Managing Director, Senior Manager Program Management, Small-Business (50 or fewer emp.)

**Reviewed Date:** February 05, 2019

**What do you like best about ChatScript?**

Flexibility to handle almost any question. It works on almost all platforms.  It is open source.  And anything you want to script is possible.   

**What do you dislike about ChatScript?**

Complexity. The product has alot of complexity.  But if you want to use the best platform, this is really the one. 

**What problems is ChatScript solving and how is that benefiting you?**

Intelligently identify questions and answers.  

  ### 2. My Time using  chat script 

**Rating:** 2.5/5.0 stars

**Reviewed by:** Verified User in Banking | Mid-Market (51-1000 emp.)

**Reviewed Date:** February 02, 2018

**What do you like best about ChatScript?**

I loved it for simple non time sensitive questions that freed up time for live representatives to only receive calls about time sensitive matters.

**What do you dislike about ChatScript?**

We ultimately went with a few  live agents to answer simple inquiries as many clients caught on to the fact they were speaking with a “chat bot” 

**Recommendations to others considering ChatScript:**

I’d tour business is time sensitive and you could incur a monetary loss by not answering questions fast enough then it’s not for you but if you busimess is a basic structure with no time sensitivity it would be perfect for you.

**What problems is ChatScript solving and how is that benefiting you?**

the only benifit was a reduction of simple questions flowing into our call center. (Not a complete disappearance of those inquiries) 


## ChatScript Discussions
  - [What is ChatScript used for?](https://www.g2.com/discussions/what-is-chatscript-used-for)

- [View ChatScript pricing details and edition comparison](https://www.g2.com/products/chatscript/reviews?section=pricing&secure%5Bexpires_at%5D=2026-08-15+06%3A45%3A02+-0500&secure%5Bsession_id%5D=c00d04c9-7dfb-43c3-8888-299f235913e1&secure%5Btoken%5D=752cb6705b553d1930796b4c841e031e18a2a814f03ececf9b2360ee86b72b7e&format=llm_user)

## ChatScript Features
**Additional Functionality**
- Tagging
- Natural Language Processing
- Data Extraction
- Multi-Language
- Predictive Analytics
- Drag & Drop
- Speech Recognition
- Reporting/Analytics
- Data Storage Management
- Virtual Personal Assistant (VPA)
- AI Copilot
- Customer Segmentation
- Collaboration Tools
- Data Import/Export
- Generative AI
- For eCommerce
- Role-Based Permissions
- Customizable Branding
- Search/Filter
- Monitoring
- Document Management
- API
- Data Visualization
- Trend Analysis
- Machine Learning
- Access Controls/Permissions
- Alerts/Escalation
- Performance Metrics
- Real-Time Data
- Third-Party Integrations
- Mobile App
- Multiple Data Sources
- For Sales Teams/Organizations
- Sentiment Analysis
- Activity Dashboard
- Chatbot
- Workflow Automation

**Generative AI**
- AI Text Generation
- AI Text Summarization

**Agentic AI - Bot Platforms**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance
- Decision Making

## Top ChatScript Alternatives
  - [Qualified](https://www.g2.com/products/qualified/reviews) - 4.9/5.0 (1,532 reviews)
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