# Top 10 Chat Metrics | Managed Live Chat Alternatives & Competitors **Average Rating:** 4.8/5 **Total Number of Reviews:** 21 Looking for alternatives or competitors to Chat Metrics | Managed Live Chat? Other important factors to consider when researching alternatives to Chat Metrics | Managed Live Chat include features. The best overall Chat Metrics | Managed Live Chat alternative is Smith.ai Live Chat. Other similar apps like Chat Metrics | Managed Live Chat are Peak Support, Melu Managed Messaging, Helpware, and HelpSquad Health. Chat Metrics | Managed Live Chat alternatives can be found in [Managed Live Chat Providers](https://www.g2.com/categories/managed-live-chat) but may also be in [Contact Center Outsourcing Service Providers](https://www.g2.com/categories/contact-center-outsourcing-services) or [Managed Services](https://www.g2.com/categories/managed-services). ## Best Paid & Free Alternatives to Chat Metrics | Managed Live Chat - [Smith.ai Live Chat](https://www.g2.com/products/smith-ai-live-chat/reviews) - [Peak Support](https://www.g2.com/products/peak-support/reviews) - [Melu Managed Messaging](https://www.g2.com/products/melu-managed-messaging/reviews) - [Helpware](https://www.g2.com/products/helpware/reviews) - [HelpSquad Health](https://www.g2.com/products/helpsquad-health/reviews) - [DeskMoz](https://www.g2.com/products/deskmoz/reviews) - [SureCall Experts](https://www.g2.com/products/surecall-experts/reviews) - [Ngage Live Chat](https://www.g2.com/products/ngage-live-chat/reviews) - [Moneypenny](https://www.g2.com/products/moneypenny-2025-09-24/reviews) - [LeadChat](https://www.g2.com/products/leadchat/reviews) ## Top 10 Alternatives to Chat Metrics | Managed Live Chat Recently Reviewed By G2 Community Browse options below. Based on reviewer data, you can see how Chat Metrics | Managed Live Chat stacks up to the competition, check reviews from current & previous users in industries like Computer Software, E-Learning, and Cosmetics, and find the best product for your business. ### 1. [Smith.ai Live Chat](https://www.g2.com/products/smith-ai-live-chat/reviews) By Smith.ai **Average Rating:** 4.8/5 **Total Reviews:** 21 Smith.ai is known for superior virtual receptionist & intake services by phone. It can also capture leads, book new clients, and complete client intake on your website. Reviewers say compared to Chat Metrics | Managed Live Chat, Smith.ai Live Chat is: - More experienced - Better at communication skills - Easier to do business with Categories in common with Chat Metrics | Managed Live Chat: [Managed Live Chat](https://www.g2.com/categories/managed-live-chat) **Compare:** [Chat Metrics | Managed Live Chat vs Smith.ai Live Chat](https://www.g2.com/compare/chat-metrics-managed-live-chat-vs-smith-ai-live-chat) **Compare Smith.ai Live Chat with other alternatives:** - [Smith.ai Live Chat vs Peak Support](https://www.g2.com/compare/peak-support-vs-smith-ai-live-chat) - [Smith.ai Live Chat vs Melu Managed Messaging](https://www.g2.com/compare/melu-managed-messaging-vs-smith-ai-live-chat) - [Smith.ai Live Chat vs Helpware](https://www.g2.com/compare/helpware-vs-smith-ai-live-chat) - [Smith.ai Live Chat vs HelpSquad Health](https://www.g2.com/compare/helpsquad-health-vs-smith-ai-live-chat) - [Smith.ai Live Chat vs DeskMoz](https://www.g2.com/compare/deskmoz-vs-smith-ai-live-chat) - [Smith.ai Live Chat vs SureCall Experts](https://www.g2.com/compare/smith-ai-live-chat-vs-surecall-experts) - [Smith.ai Live Chat vs Ngage Live Chat](https://www.g2.com/compare/ngage-live-chat-vs-smith-ai-live-chat) - [Smith.ai Live Chat vs Moneypenny](https://www.g2.com/compare/moneypenny-2025-09-24-vs-smith-ai-live-chat) - [Smith.ai Live Chat vs LeadChat](https://www.g2.com/compare/leadchat-vs-smith-ai-live-chat) ### 2. [Peak Support](https://www.g2.com/products/peak-support/reviews) By Peak Support **Average Rating:** 4.8/5 **Total Reviews:** 39 Peak Support is a rapidly growing services provider dedicated to providing exceptional support to high-growth companies. We offer a wide array of services including customer support, sales operations, and business process outsourcing. Our global delivery model enables us to provide service from the Philippines, the U.S., Latin America, and more. We hire the best agents in the business and we are relentlessly dedicated to helping our clients succeed. Reviewers say compared to Chat Metrics | Managed Live Chat, Peak Support is: - Easier to do business with Categories in common with Chat Metrics | Managed Live Chat: [Managed Live Chat](https://www.g2.com/categories/managed-live-chat) **Compare:** [Chat Metrics | Managed Live Chat vs Peak Support](https://www.g2.com/compare/chat-metrics-managed-live-chat-vs-peak-support) **Compare Peak Support with other alternatives:** - [Peak Support vs Smith.ai Live Chat](https://www.g2.com/compare/peak-support-vs-smith-ai-live-chat) - [Peak Support vs Melu Managed Messaging](https://www.g2.com/compare/melu-managed-messaging-vs-peak-support) - [Peak Support vs Helpware](https://www.g2.com/compare/helpware-vs-peak-support) - [Peak Support vs HelpSquad Health](https://www.g2.com/compare/helpsquad-health-vs-peak-support) - [Peak Support vs DeskMoz](https://www.g2.com/compare/deskmoz-vs-peak-support) - [Peak Support vs SureCall Experts](https://www.g2.com/compare/peak-support-vs-surecall-experts) - [Peak Support vs Ngage Live Chat](https://www.g2.com/compare/ngage-live-chat-vs-peak-support) - [Peak Support vs Moneypenny](https://www.g2.com/compare/moneypenny-2025-09-24-vs-peak-support) - [Peak Support vs LeadChat](https://www.g2.com/compare/leadchat-vs-peak-support) ### 3. [Melu Managed Messaging](https://www.g2.com/products/melu-managed-messaging/reviews) By Melu **Average Rating:** 4.9/5 **Total Reviews:** 28 Live Chat Done for You - Turn your website visitors into customers today Reviewers say compared to Chat Metrics | Managed Live Chat, Melu Managed Messaging is: - Better at quality of work - More responsive - Better at communication skills Categories in common with Chat Metrics | Managed Live Chat: [Managed Live Chat](https://www.g2.com/categories/managed-live-chat) **Compare:** [Chat Metrics | Managed Live Chat vs Melu Managed Messaging](https://www.g2.com/compare/chat-metrics-managed-live-chat-vs-melu-managed-messaging) **Compare Melu Managed Messaging with other alternatives:** - [Melu Managed Messaging vs Smith.ai Live Chat](https://www.g2.com/compare/melu-managed-messaging-vs-smith-ai-live-chat) - [Melu Managed Messaging vs Peak Support](https://www.g2.com/compare/melu-managed-messaging-vs-peak-support) - [Melu Managed Messaging vs Helpware](https://www.g2.com/compare/helpware-vs-melu-managed-messaging) - [Melu Managed Messaging vs HelpSquad Health](https://www.g2.com/compare/helpsquad-health-vs-melu-managed-messaging) - [Melu Managed Messaging vs DeskMoz](https://www.g2.com/compare/deskmoz-vs-melu-managed-messaging) - [Melu Managed Messaging vs SureCall Experts](https://www.g2.com/compare/melu-managed-messaging-vs-surecall-experts) - [Melu Managed Messaging vs Ngage Live Chat](https://www.g2.com/compare/melu-managed-messaging-vs-ngage-live-chat) - [Melu Managed Messaging vs Moneypenny](https://www.g2.com/compare/melu-managed-messaging-vs-moneypenny-2025-09-24) - [Melu Managed Messaging vs LeadChat](https://www.g2.com/compare/leadchat-vs-melu-managed-messaging) ### 4. [Helpware](https://www.g2.com/products/helpware/reviews) By Helpware **Average Rating:** 4.9/5 **Total Reviews:** 30 Helpware specializes in customer service, marketing support, accounting support, and sales operations/on-boarding customer support. Reviewers say compared to Chat Metrics | Managed Live Chat, Helpware is: - Better at quality of work - Better at communication skills - Easier to do business with Categories in common with Chat Metrics | Managed Live Chat: [Managed Live Chat](https://www.g2.com/categories/managed-live-chat) **Compare:** [Chat Metrics | Managed Live Chat vs Helpware](https://www.g2.com/compare/chat-metrics-managed-live-chat-vs-helpware) **Compare Helpware with other alternatives:** - [Helpware vs Smith.ai Live Chat](https://www.g2.com/compare/helpware-vs-smith-ai-live-chat) - [Helpware vs Peak Support](https://www.g2.com/compare/helpware-vs-peak-support) - [Helpware vs Melu Managed Messaging](https://www.g2.com/compare/helpware-vs-melu-managed-messaging) - [Helpware vs HelpSquad Health](https://www.g2.com/compare/helpsquad-health-vs-helpware) - [Helpware vs DeskMoz](https://www.g2.com/compare/deskmoz-vs-helpware) - [Helpware vs SureCall Experts](https://www.g2.com/compare/helpware-vs-surecall-experts) - [Helpware vs Ngage Live Chat](https://www.g2.com/compare/helpware-vs-ngage-live-chat) - [Helpware vs Moneypenny](https://www.g2.com/compare/helpware-vs-moneypenny-2025-09-24) - [Helpware vs LeadChat](https://www.g2.com/compare/helpware-vs-leadchat) ### 5. [HelpSquad Health](https://www.g2.com/products/helpsquad-health/reviews) By HelpSquad **Average Rating:** 5.0/5 **Total Reviews:** 4 Dedicated, U.S. Based, Customer Support & Sales Chat Teams for Online Businesses http Categories in common with Chat Metrics | Managed Live Chat: [Managed Live Chat](https://www.g2.com/categories/managed-live-chat) **Compare:** [Chat Metrics | Managed Live Chat vs HelpSquad Health](https://www.g2.com/compare/chat-metrics-managed-live-chat-vs-helpsquad-health) **Compare HelpSquad Health with other alternatives:** - [HelpSquad Health vs Smith.ai Live Chat](https://www.g2.com/compare/helpsquad-health-vs-smith-ai-live-chat) - [HelpSquad Health vs Peak Support](https://www.g2.com/compare/helpsquad-health-vs-peak-support) - [HelpSquad Health vs Melu Managed Messaging](https://www.g2.com/compare/helpsquad-health-vs-melu-managed-messaging) - [HelpSquad Health vs Helpware](https://www.g2.com/compare/helpsquad-health-vs-helpware) - [HelpSquad Health vs DeskMoz](https://www.g2.com/compare/deskmoz-vs-helpsquad-health) - [HelpSquad Health vs SureCall Experts](https://www.g2.com/compare/helpsquad-health-vs-surecall-experts) - [HelpSquad Health vs Ngage Live Chat](https://www.g2.com/compare/helpsquad-health-vs-ngage-live-chat) - [HelpSquad Health vs Moneypenny](https://www.g2.com/compare/helpsquad-health-vs-moneypenny-2025-09-24) - [HelpSquad Health vs LeadChat](https://www.g2.com/compare/helpsquad-health-vs-leadchat) ### 6. [DeskMoz](https://www.g2.com/products/deskmoz/reviews) By DeskMoz **Average Rating:** 4.8/5 **Total Reviews:** 4 24x7 Live Chat Agents with free LiveChat software. Categories in common with Chat Metrics | Managed Live Chat: [Managed Live Chat](https://www.g2.com/categories/managed-live-chat) **Compare:** [Chat Metrics | Managed Live Chat vs DeskMoz](https://www.g2.com/compare/chat-metrics-managed-live-chat-vs-deskmoz) **Compare DeskMoz with other alternatives:** - [DeskMoz vs Smith.ai Live Chat](https://www.g2.com/compare/deskmoz-vs-smith-ai-live-chat) - [DeskMoz vs Peak Support](https://www.g2.com/compare/deskmoz-vs-peak-support) - [DeskMoz vs Melu Managed Messaging](https://www.g2.com/compare/deskmoz-vs-melu-managed-messaging) - [DeskMoz vs Helpware](https://www.g2.com/compare/deskmoz-vs-helpware) - [DeskMoz vs HelpSquad Health](https://www.g2.com/compare/deskmoz-vs-helpsquad-health) - [DeskMoz vs SureCall Experts](https://www.g2.com/compare/deskmoz-vs-surecall-experts) - [DeskMoz vs Ngage Live Chat](https://www.g2.com/compare/deskmoz-vs-ngage-live-chat) - [DeskMoz vs Moneypenny](https://www.g2.com/compare/deskmoz-vs-moneypenny-2025-09-24) - [DeskMoz vs LeadChat](https://www.g2.com/compare/deskmoz-vs-leadchat) ### 7. [SureCall Experts](https://www.g2.com/products/surecall-experts/reviews) By Surecall Experts **Average Rating:** 4.6/5 **Total Reviews:** 27 SureCall offers a wide range of BPO services designed to provide you with exceptional customer support experience. Outsourcing your Business Processes to SureCall allows you to focus on your core competencies. Let SureCall handle your technical support, customer service, and back-office functions anytime via any channel 24/7/365 days per year. SureCall will customize the best Business Process Optimization solutions to meet your needs. As a leading global outsourcing provider, SureCall makes outsourcing processes easy and seamless. We work hard to understand and exceed your goals and optimize your business performance. Categories in common with Chat Metrics | Managed Live Chat: [Managed Live Chat](https://www.g2.com/categories/managed-live-chat) **Compare:** [Chat Metrics | Managed Live Chat vs SureCall Experts](https://www.g2.com/compare/chat-metrics-managed-live-chat-vs-surecall-experts) **Compare SureCall Experts with other alternatives:** - [SureCall Experts vs Smith.ai Live Chat](https://www.g2.com/compare/smith-ai-live-chat-vs-surecall-experts) - [SureCall Experts vs Peak Support](https://www.g2.com/compare/peak-support-vs-surecall-experts) - [SureCall Experts vs Melu Managed Messaging](https://www.g2.com/compare/melu-managed-messaging-vs-surecall-experts) - [SureCall Experts vs Helpware](https://www.g2.com/compare/helpware-vs-surecall-experts) - [SureCall Experts vs HelpSquad Health](https://www.g2.com/compare/helpsquad-health-vs-surecall-experts) - [SureCall Experts vs DeskMoz](https://www.g2.com/compare/deskmoz-vs-surecall-experts) - [SureCall Experts vs Ngage Live Chat](https://www.g2.com/compare/ngage-live-chat-vs-surecall-experts) - [SureCall Experts vs Moneypenny](https://www.g2.com/compare/moneypenny-2025-09-24-vs-surecall-experts) - [SureCall Experts vs LeadChat](https://www.g2.com/compare/leadchat-vs-surecall-experts) ### 8. [Ngage Live Chat](https://www.g2.com/products/ngage-live-chat/reviews) By Ngage Live Chat **Average Rating:** 4.6/5 **Total Reviews:** 27 Ngage Live provides industry-specific, customized greeting and immediate response via live chat. Reviewers say compared to Chat Metrics | Managed Live Chat, Ngage Live Chat is: - More experienced - Better at quality of work - Better at communication skills Categories in common with Chat Metrics | Managed Live Chat: [Managed Live Chat](https://www.g2.com/categories/managed-live-chat) **Compare:** [Chat Metrics | Managed Live Chat vs Ngage Live Chat](https://www.g2.com/compare/chat-metrics-managed-live-chat-vs-ngage-live-chat) **Compare Ngage Live Chat with other alternatives:** - [Ngage Live Chat vs Smith.ai Live Chat](https://www.g2.com/compare/ngage-live-chat-vs-smith-ai-live-chat) - [Ngage Live Chat vs Peak Support](https://www.g2.com/compare/ngage-live-chat-vs-peak-support) - [Ngage Live Chat vs Melu Managed Messaging](https://www.g2.com/compare/melu-managed-messaging-vs-ngage-live-chat) - [Ngage Live Chat vs Helpware](https://www.g2.com/compare/helpware-vs-ngage-live-chat) - [Ngage Live Chat vs HelpSquad Health](https://www.g2.com/compare/helpsquad-health-vs-ngage-live-chat) - [Ngage Live Chat vs DeskMoz](https://www.g2.com/compare/deskmoz-vs-ngage-live-chat) - [Ngage Live Chat vs SureCall Experts](https://www.g2.com/compare/ngage-live-chat-vs-surecall-experts) - [Ngage Live Chat vs Moneypenny](https://www.g2.com/compare/moneypenny-2025-09-24-vs-ngage-live-chat) - [Ngage Live Chat vs LeadChat](https://www.g2.com/compare/leadchat-vs-ngage-live-chat) ### 9. [Moneypenny](https://www.g2.com/products/moneypenny-2025-09-24/reviews) By Moneypenny **Average Rating:** 4.5/5 **Total Reviews:** 29 As the world’s customer conversation experts, Moneypenny’s unique blend of brilliant people and AI technology integrates seamlessly to deliver customer communications that unlock valuable opportunities for businesses, 24/7. Available across all voice and text channels, Moneypenny responds to and fulfills requirements for thousands of US, UK and European clients who value their reputation and recognize that the key to sustainable growth is working with a partner who allows them to scale in an agile way. Reviewers say compared to Chat Metrics | Managed Live Chat, Moneypenny is: - More expensive Categories in common with Chat Metrics | Managed Live Chat: [Managed Live Chat](https://www.g2.com/categories/managed-live-chat) **Compare:** [Chat Metrics | Managed Live Chat vs Moneypenny](https://www.g2.com/compare/chat-metrics-managed-live-chat-vs-moneypenny-2025-09-24) **Compare Moneypenny with other alternatives:** - [Moneypenny vs Smith.ai Live Chat](https://www.g2.com/compare/moneypenny-2025-09-24-vs-smith-ai-live-chat) - [Moneypenny vs Peak Support](https://www.g2.com/compare/moneypenny-2025-09-24-vs-peak-support) - [Moneypenny vs Melu Managed Messaging](https://www.g2.com/compare/melu-managed-messaging-vs-moneypenny-2025-09-24) - [Moneypenny vs Helpware](https://www.g2.com/compare/helpware-vs-moneypenny-2025-09-24) - [Moneypenny vs HelpSquad Health](https://www.g2.com/compare/helpsquad-health-vs-moneypenny-2025-09-24) - [Moneypenny vs DeskMoz](https://www.g2.com/compare/deskmoz-vs-moneypenny-2025-09-24) - [Moneypenny vs SureCall Experts](https://www.g2.com/compare/moneypenny-2025-09-24-vs-surecall-experts) - [Moneypenny vs Ngage Live Chat](https://www.g2.com/compare/moneypenny-2025-09-24-vs-ngage-live-chat) - [Moneypenny vs LeadChat](https://www.g2.com/compare/leadchat-vs-moneypenny-2025-09-24) ### 10. [LeadChat](https://www.g2.com/products/leadchat/reviews) By LeadChat **Average Rating:** 5.0/5 **Total Reviews:** 1 LeadChat supercharges website conversion rates with their sales staff on your website 24 hours a day, 7 days a week. Categories in common with Chat Metrics | Managed Live Chat: [Managed Live Chat](https://www.g2.com/categories/managed-live-chat) **Compare:** [Chat Metrics | Managed Live Chat vs LeadChat](https://www.g2.com/compare/chat-metrics-managed-live-chat-vs-leadchat) **Compare LeadChat with other alternatives:** - [LeadChat vs Smith.ai Live Chat](https://www.g2.com/compare/leadchat-vs-smith-ai-live-chat) - [LeadChat vs Peak Support](https://www.g2.com/compare/leadchat-vs-peak-support) - [LeadChat vs Melu Managed Messaging](https://www.g2.com/compare/leadchat-vs-melu-managed-messaging) - [LeadChat vs Helpware](https://www.g2.com/compare/helpware-vs-leadchat) - [LeadChat vs HelpSquad Health](https://www.g2.com/compare/helpsquad-health-vs-leadchat) - [LeadChat vs DeskMoz](https://www.g2.com/compare/deskmoz-vs-leadchat) - [LeadChat vs SureCall Experts](https://www.g2.com/compare/leadchat-vs-surecall-experts) - [LeadChat vs Ngage Live Chat](https://www.g2.com/compare/leadchat-vs-ngage-live-chat) - [LeadChat vs Moneypenny](https://www.g2.com/compare/leadchat-vs-moneypenny-2025-09-24) ## Explore Articles - [What integrations should you look for in an intelligent content management platform such as Box?](https://www.g2.com/discussions/what-integrations-should-you-look-for-in-an-intelligent-content-management-platform-such-as-box) - [What are the top tools for secure corporate messaging in large teams?](https://www.g2.com/discussions/what-are-the-top-tools-for-secure-corporate-messaging-in-large-teams) - [Best PRM software for remote teams](https://www.g2.com/discussions/best-prm-software-for-remote-teams) - [What's the best call center software for remote teams](https://www.g2.com/discussions/what-s-the-best-call-center-software-for-remote-teams) - [What's the leading RPA software for financial services?](https://www.g2.com/discussions/robotic-process-automation-rpa-what-s-the-leading-rpa-software-for-financial-services) - [Best cloud-based CMMS solution](https://www.g2.com/discussions/what-s-the-best-cloud-based-cmms-solution) ## Spotlight Categories - [Mobile Marketing Software](https://www.g2.com/categories/mobile-marketing) - [A/B Testing Tools](https://www.g2.com/categories/a-b-testing-tools) - [Outbound Call Tracking Software](https://www.g2.com/categories/outbound-call-tracking)