---
title: Centro Reviews
meta_title: 'Centro Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter 41 reviews by the users' company size, role or industry to
  find out how Centro works for a business like yours.
aggregate_rating:
  rating_value: 5.0
  review_count: 41
  scale: '5'
date_modified: '2026-07-17'
parent_category:
  name: Collaboration & Productivity
  url: https://www.g2.com/categories/collaboration-productivity
---

# Centro Reviews
**Vendor:** Centro  
**Category:** [Productivity Bots Software](https://www.g2.com/categories/productivity-bots)  
**Average Rating:** 5.0/5.0  
**Total Reviews:** 41
## About Centro
Centro enables sales and support teams to learn and react in Salesforce, Microsoft Teams, and Slack, with the tools and automation to be super effective in both platforms. Discover & organize Slack and Teams conversations in Salesforce, automate creating and editing records in chat, and more.



## Centro Pros & Cons
**What users like:**

- Users commend Centro's **exceptional customer support** , noting responsiveness and valuable partnership in overcoming challenges. (6 reviews)
- Users appreciate the **seamless integration with Salesforce** , enhancing workflows for sales and customer success teams. (6 reviews)
- Users value the **seamless Slack integration** with Salesforce, enhancing workflows and improving team responsiveness effortlessly. (6 reviews)
- Users value the **seamless integrations** between Salesforce and Slack, enhancing workflows and improving team responsiveness. (4 reviews)
- Users highlight Centro's **exceptional customer support** and seamless integration, greatly enhancing their workflow and collaboration. (3 reviews)
- Accuracy (2 reviews)
- Case Management (2 reviews)
- Easy Integrations (2 reviews)
- Easy Setup (2 reviews)
- Features (2 reviews)

**What users dislike:**

- Users find the **complexity** of implementing Centro challenging due to its reliance on dedicated Salesforce admin resources. (2 reviews)
- Users find the **steep learning curve** of Centro challenging, necessitating dedicated Salesforce Admin support for effective use. (2 reviews)
- Users find Centro's **limited automation** challenging without dedicated admin support, impacting scalability and ease of use. (2 reviews)
- Users note a **steep learning curve** with Centro due to the need for Salesforce expertise and extensive admin support. (2 reviews)
- Users find that **automation requires significant technical skills** , making it challenging to maximize Centro's potential. (1 reviews)
- Users find **call issues** with Centro challenging, highlighting difficulties in setup despite helpful customer support. (1 reviews)
- Users find **complex administration** required for Centro can be challenging, especially with limited Salesforce Admin resources. (1 reviews)
- Difficult Customization (1 reviews)
- Users find the **difficult settings** of Centro challenging initially, but support helps ease the learning curve. (1 reviews)
- Limitations (1 reviews)



- [View Centro pricing details and edition comparison](https://www.g2.com/products/centro-centro/reviews?page=2&section=pricing&secure%5Bexpires_at%5D=2026-07-20+05%3A42%3A38+-0500&secure%5Bsession_id%5D=bb98ccae-e992-4ee1-88e7-8dcaac47e838&secure%5Btoken%5D=76454bbcffab8bdb300eeb47e0f1ec0b77f27c77abb2166b35c5b0c68f0cce0c&format=llm_user)
## Centro Integrations
  - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews)
  - [Salesforce Headless 360 Platform (formerly Salesforce Platform)](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews)
  - [Slack](https://www.g2.com/products/slack/reviews)

## Centro Features
**Ticket and Case Management**
- Ticket creation user experience
- Ticket response user experience
- Workflow
- Response Automation
- SLA Management
- Attachments/Screencasts
- Ticket Collaboration
- Customer and Contacts Database

**Agentic AI - Salesforce AppExchange Apps**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance
- Decision Making

**Agentic AI - Productivity Bots**
- Autonomous Task Execution
- Cross-system Integration
- Adaptive Learning
- Decision Making

**Generative AI**
- AI Text Generation
- AI Text Summarization

**Agentic AI - Help Desk**
- Autonomous Task Execution
- Natural Language Interaction
- Proactive Assistance

**Communication Channels**
- Customer Portal
- Email to Case
- Chat/Live Support
- Social Integration
- Voice

**Platform**
- Mobile User Support
- Customization 
- User, Role, and Access Management
- Integration
- Reporting
- Dashboards

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