Centro Features

Platform (6)

Mobile User Support: Allows software to be easily used on multiple mobile devices include phone and tablet devices. 16 reviewers of Centro have provided feedback on this feature.
Customization: Allows users to customize chat colors, text, logos, and branding. 18 reviewers of Centro have provided feedback on this feature.
User, Role, and Access Management: As reported in 17 Centro reviews. Grant access to select data, features, objects, etc. based on the users, user role, groups, etc.
Integration: Integrates with other customer service software to improve support and enhance functionality This feature was mentioned in 18 Centro reviews.
Reporting: Provides analytics tools that reveal important business metrics and track progress 17 reviewers of Centro have provided feedback on this feature.
Dashboards: Based on 16 Centro reviews. Displays important metrics relating to performance

Ticket Creation User Experience: User Experience of creating and submitting a ticket
Ticket Response User Experience: User Experience of responding and receiving a response
Workflow: Route tickets based on values of fields, changes to ticket status and time based conditions
Automated Response: Respond to common requests with standard reply
SLA Management: Offers tools for managing and tracking service-level agreements (SLAs)
Attachments/Screencasts: Documents and files can be attached to the ticket to communicate with customer issues/resolutions
Ticket Collaboration: Share and collaborate on tickets with multiple customer service representatives
Customer/Contact Database: Central repository for account and contact information

Customer Portal: Allows fully customizable portal for customer to enter tickets, provide feedback and communicate with service agents
Email to Case: Ability for customer service agents to communicate via email and email conversations are automatically tracked in ticket
Live Chat Support: Ability for customer service agents to communicate with customers via live chat to solve problems live
Social Media Integration: Integration to social networks such as Twitter and Facebook to allow customers and agents to communicate via social networks
Voice: Make and receive calls directly in the application. Track and record calls for analysis.

Autonomous Task Execution: Capability to perform complex tasks without constant human input
Multi-step Planning: Ability to break down and plan multi-step processes
Cross-system Integration: Works across multiple software systems or databases
Adaptive Learning: Improves performance based on feedback and experience
Natural Language Interaction: Engages in human-like conversation for task delegation
Proactive Assistance: Anticipates needs and offers suggestions without prompting
Decision Making: Makes informed choices based on available data and objectives