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Call Criteria Reviews & Product Details

Call Criteria offers affordable, efficient, and scalable quality assurance solutions for your contact center. Our QA solutions include sophisticated true AI (Large Language Model), speech analytics, and traditional human evaluations. Our customized scorecards offer precise feedback to boost compliance, customer satisfaction, and sales performance. With our consultative approach, we help you navigate the complexity amongst all the options, deploy the best solution for your business, and leverage the results to get the best possible improvement outcome possible.

Seller

Call Criteria

Discussions

Call Criteria Community

Languages Supported

English, French, Spanish

Overview by

Ryan Stomel (CEO at Call Criteria)

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Call Criteria Media

Our easy to use Speech Analytics dashboard allows user to quickly mine the data generated from their contacts for information about trends, performance and outlier identification.

Our coaching page allows for quick and efficient coaching sessions. We can monitor agent performance over time and set custom goals.

Call Criteria Demo - Performance Management

Easily assign improvement goals to agents or groups of agents and track progress against attainment. Assign task, provide feedback, and encourage progress through a simple user interface.

Call Criteria Demo - Coaching Comparison

Quickly compare missed points and trends.

Call Criteria Demo - Call Criteria Dashboard

Our highly trained human analysts review agent-customer interactions using customized scorecards. We will monitor and score every customer interaction to provide immediate and actionable feedback.

Call Criteria Demo - Sales Performance Dashboard

Our sales performance dashboard provides feedback on any not interested calls. We can monitor for compliance violations and track objection reasons.

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AH

Abid H.

Head of Sales

Small-Business (50 or fewer emp.)

7/26/2024

"It was really a user friendly"

5/5

What do you like best about Call Criteria?

Call Criteria excels in quality assurance, offering customized solutions, expert analysis, and comprehensive reporting. Their focus on compliance and scalability helps businesses of all sizes enhance customer experience and operational efficiency. Review collected by and hosted on G2.com.

What do you dislike about Call Criteria?

Some potential downsides of Call Criteria might include customization limits, and occasional communication issues. Review collected by and hosted on G2.com.

DM

Destinee M.

Education Advisor

Mid-Market (51-1000 emp.)

9/7/2022

"They're doing a great job!"

4/5

What do you like best about Call Criteria?

The fact that actual people are listening to my calls Review collected by and hosted on G2.com.

What do you dislike about Call Criteria?

Nothing that isn't them just doing their jobs Review collected by and hosted on G2.com.

UH

Verified User in Higher Education

Enterprise (> 1000 emp.)

9/23/2021

"Terrible Experience"

0/5

What do you like best about Call Criteria?

I don't like anything about Call Criteria. Review collected by and hosted on G2.com.

What do you dislike about Call Criteria?

They only review 50 calls per week for the entire company and have not reviewed anything for my team yet. The team cannot even log in to see the attributes they are being judged for until a call is reviewed. Review collected by and hosted on G2.com.