1. [Home](https://www.g2.com/) 2. ... 3. [Contact Center Quality Assurance Software](https://www.g2.com/categories/contact-center-quality-assurance) 4. [Call Criteria Discussions](https://www.g2.com/products/call-criteria/discuss) [ ![Call Criteria](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_7d3fe55f91573cff7a365f8f9cc8c5cd/call-criteria.png "Call Criteria") ](/products/call-criteria/reviews) # Call Criteria Discussions Call Criteria offers affordable, efficient, and scalable quality assurance solutions for your contact center. Our QA solutions include sophisticated true AI (Large Language Model), speech analytics, and traditional human evaluations. Our customized scorecards offer precise feedback to boost compliance, customer satisfaction, and sales performance. With our consultative approach, we help you navigate the complexity amongst all the options, deploy the best solution for your business, and leverage the results to get the best possible improvement outcome possible. ![Call Criteria](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_7d3fe55f91573cff7a365f8f9cc8c5cd/call-criteria.png "Call Criteria") Call Criteria Discussions Most CommentedMost HelpfulCommon QuestionsNewest Showing **1** discussion ![Pinned by G2 as a common question](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pinned by G2 as a common question") G2 Pinned by G2 as a common question • over 4 years ago More Options - Share [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=What+does+quality+assurance+do+in+a+call+center%3F&title=What+does+quality+assurance+do+in+a+call+center%3F&url=https%3A%2F%2Fwww.g2.com%2Fdiscussions%2Fwhat-does-quality-assurance-do-in-a-call-center) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=What+does+quality+assurance+do+in+a+call+center%3F&url=https%3A%2F%2Fwww.g2.com%2Fdiscussions%2Fwhat-does-quality-assurance-do-in-a-call-center&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fdiscussions%2Fwhat-does-quality-assurance-do-in-a-call-center) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=What+does+quality+assurance+do+in+a+call+center%3F&body=https%3A%2F%2Fwww.g2.com%2Fdiscussions%2Fwhat-does-quality-assurance-do-in-a-call-center%0aWhat+does+quality+assurance+do+in+a+call+center%3F) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=What+does+quality+assurance+do+in+a+call+center%3F&body=https%3A%2F%2Fwww.g2.com%2Fdiscussions%2Fwhat-does-quality-assurance-do-in-a-call-center%0aWhat+does+quality+assurance+do+in+a+call+center%3F) - Copy link - [ ## What does quality assurance do in a call center? ](/discussions/what-does-quality-assurance-do-in-a-call-center) What does quality assurance do in a call center? [ Speech Analytics Software ](https://www.g2.com/tags/speech-analytics-software)[ Sales Coaching Software ](https://www.g2.com/tags/sales-coaching-software)[ Contact Center Quality Assurance Software ](https://www.g2.com/tags/contact-center-quality-assurance-software)[ Sales Coaching Software Questions ](https://www.g2.com/topics/sales-coaching) Show More (Upvote this discussion)\<0\>0\> (Downvote this discussion) 1 (1 Comment) Add a comment [ View discussion ](/discussions/what-does-quality-assurance-do-in-a-call-center) ## Browse by popular topics [Sales Coaching Software](/products/call-criteria/discuss?filters%5Btags%5D%5B%5D=sales-coaching-software)[Speech Analytics Software](/products/call-criteria/discuss?filters%5Btags%5D%5B%5D=speech-analytics-software)[Contact Center Quality Assurance Software](/products/call-criteria/discuss?filters%5Btags%5D%5B%5D=contact-center-quality-assurance-software)