Brushfire Reviews & Product Details

My favorite part of Brushfire is Matthew. Because of him being so patient and helping me out, he explains everything to me. I feel like I get that human experience where someone is really assisting me, not just a random person. I stay with one person, and they help me through the whole process, making sure the setup is correct before we even go live. All of that stuff is super customer-friendly. Do they help you out? Absolutely, then your event comes out to be a total success. Review collected by and hosted on G2.com.

I think if there was a way to make it so people could do payments instead of paying all at once, like if a ticket is $200, they could pay $50 and then later another $25. That would be nice for those who pay in parts. Another thing I wish is to bring down the price because the Brushfire fees and Square fees add up a lot. Review collected by and hosted on G2.com.

We've had an outstanding experience using this ticketing platform and couldn't be happier with the results. From the very beginning, the ease of use stood out—it’s intuitive, well-organized, and makes creating, managing, and tracking events a breeze, even for team members who aren’t super tech-savvy. It’s obvious that a lot of thought has gone into building a tool that truly works for events of all sizes.

The customer support has been phenomenal. Every time we’ve had a question or needed guidance, the support team was quick to respond and incredibly helpful. It’s clear they genuinely care about their users' success.

We also love the many reporting features available. It’s powerful, yet easy to understand and share with our team.

If you’re looking for a reliable, feature-rich, and user-friendly ticketing solution backed by an excellent support team, look no further. This platform has exceeded our expectations in every way! We Highly recommend Brushfire Review collected by and hosted on G2.com.

We did not find any feature that we disliked Review collected by and hosted on G2.com.

Without a doubt, the customer service is unparalleled. I've had multiple experiences with Brushfire's team helping me with very specific questions or even setting up the ticket process. I recently had an experience with Matthew from their customer service team, and he went above and beyond in following up with us. He had tenacity in making sure our problem was solved, which made a big difference! Review collected by and hosted on G2.com.

The actual platform itself is kinda hard to use. I was pretty confused and have been confused many times with the platform itself. Generally speaking, it's not a user-friendly interface, but the stellar support I received makes everything still feel like an incredible win. Review collected by and hosted on G2.com.

We have been using Brushfire for over ten years, and it has proven to be an excellent tool for managing our large ticketed events as well as our summer camps for kids, students, and young adults. The ease of use is a significant reason we chose Brushfire over other options, such as Rock Registrations. The setup process was incredibly simple and intuitive, making it easy to use. When managing our large ticketed events, I particularly appreciate the outstanding customer service offered by Brushfire, as it relieves my team from handling technical support and customer issues. Another feature I enjoy is the flexibility in setting up events, allowing for a shopping cart experience depending on how we choose to configure it. I am impressed by Brushfire's ability to store information, making the purchase of future events seamless and convenient. From an administrative standpoint, managing events and making changes is straightforward. Lastly, the support from both technical and customer service aspects is excellent, contributing to a great customer experience. Overall, Brushfire has been a reliable and advantageous solution for our needs. Review collected by and hosted on G2.com.

I would like a direct integration between Brushfire and Rock RMS. I have to rely on developers to use the API to pull data from Brushfire and then manually process it into our SQL environment to match attendees against our existing Rock RMS database. Review collected by and hosted on G2.com.

I love that I am able to do a number of different actions for our events and personalize them Review collected by and hosted on G2.com.

I would love for it to be easier to teach I understand it very well, but teaching it to not tech savvy peope can be very difficult at times. I would also love for the add-on features to be easier to use, and maybe the group seating methods to be better usage. Review collected by and hosted on G2.com.

Brushfire developers must have been inside the minds of event planners. They have thought of nearly everything that you will need and more. I love that Brushfire is customizable and that I was able to use my brand colors, logo, background image. The ability to include my own content helps to create the feel for my event that I want, not what is out of a box with limitation. It is intuitive, easy to use, support is AMAZING, and it was so easy to implement I did it without even having a demo. The knowledge base is like a deep bench for a basketball team; everything you need is there. Review collected by and hosted on G2.com.

The only limitation that I had to compensate for was my FAQs. Brushfire doesn't have a designated place to put them. I'm a firm believer in the power of well written FAQs that can help cut down on customer service issues. Review collected by and hosted on G2.com.

I love how Brushfire efficiently manages our complex, multi-day events like homecomings, making them possible with ease. The ability to generate name tags with QR codes is fantastic, allowing quick and easy event check-ins using the app on my phone. Brushfire's improved usability over time and its alignment with our ministry needs at a reasonable price makes it an indispensable tool for us. Review collected by and hosted on G2.com.

I dislike the lack of direct integration between Brushfire and our database, Raisers Edge NXT, which forces us to employ a manual process for data import. This makes the task laborious and inefficient, especially when trying to input detailed information about event attendees. Review collected by and hosted on G2.com.

Brushfire resolved all of our registration challenges. The customer support was excellent, and I truly value how customizable every aspect of the registration and check-in process is. Review collected by and hosted on G2.com.

The interface for making changes to the registration form can be slightly confusing at times. Review collected by and hosted on G2.com.

Customers have the option to create accounts to recall their information and purchases.

Subscription reports to individuals within a team.

Duplication of forms & settings.

The mobile integration for customers. Review collected by and hosted on G2.com.

The location / description of certain settings does not always feel like they're in the right line of thinking - like they're out of place.

When accepting partial payments - not having the option to place the full price as the first dropdown option is difficult as most people don't recognize that the lower amount is automatic and therefore pay less then they intended. This makes balance collection a larger process than desired and frustrates customers.

The refund process for tickets (especially when in a group) is a little convoluted.

Not having an option to apply more than one promotional code to an order.

Not having the option to apply a promotional to a single registrant in a group.

Searching for a registrant within entries - it would be nice if the search field would pull from all data and you didn't have to find the specific field holding the information to locate someone. This can prove difficult with large groups.

The ability to create a form with the ticket base starting point. Like for a survey, etc.

Not having the ability to create rules based on word entry within a field.

Not having the ability to layer rules more than one layer. If/Then scenarios.

The email non-native automation process.

Not being able to edit from the app on a phone. Review collected by and hosted on G2.com.

The best thing about Brushfire is how flexible the platform is. It makes setting up events, managing registrations, and customizing ticketing options incredibly easy. The backend is very user friendly

What really sets Brushfire apart, though, is their exceptional customer support. Anytime questions come up, their team responds quickly and with a genuine desire to help. I sometimes come up with situations that I am unsure the best way to handle it or set up and they alreadys are willing to help and try to come up with a solution. Review collected by and hosted on G2.com.

It would be very helpful if you could set a date and time that the ticket link closes and not the date and time of the event to give people time to put at the door ticket sales in.

It would also be really helpful that when a site hits a certain number of tickers, we could receive a notification. Review collected by and hosted on G2.com.