Brushfire Reviews & Product Details

I like that Brushfire is customizable for our organization, allowing logo and branding consistency throughout. We can customize tickets, promo codes, discounts, ticket descriptions, and any add-ons. The customization offers a deep bench of information. We switched to Brushfire from Eventbrite because of its remarkable customization capability and amazing customer support. The initial setup was pretty easy, and the knowledge base is in-depth, making the platform pretty intuitive. Transitioning to Brushfire from other event software was seamless. The support provided is incredible. Review collected by and hosted on G2.com.

I do find the reporting a little bit clunky, and even though you can customize your reports, that's a little bit clunky too. I feel like I always have to reach out to support for help with getting the data out of the system that I need. The refund process is a little bit unclear and I wish there was a way to customize the email that goes back to the person who registers in the event of a refund. Review collected by and hosted on G2.com.

I use Brushfire for my events and I really enjoy how the system is easy to build. It empowers me in the ticket-making process and facilitation. I like having control over the ticket process, including the build of the tickets, ticket pricing, ticket descriptions, and even payments. The transparency with payment fees is something I appreciate, as it clearly lets the customer know the additional costs. I also love the group component, where I can send a link and easily add to the group without starting over and building another group. The customer support has been amazing, helping me with the setup and providing useful and helpful tips. Review collected by and hosted on G2.com.

Sometimes I run into issues with logging in using my company credentials, which are Google-based, and it doesn't accept them. Also, for a first timer, building the ticketing platform or process can be a bit overwhelming or intimidating. Review collected by and hosted on G2.com.

I love how easy it is to set up and manage Brushfire. I also love their customer support. Whenever I have an issue, I just send them a quick message, and they typically get back to me and fix the problem within twenty-four hours. There's a lot of customization in Brushfire, and it's really made specifically for events. The initial setup was very easy; our customer service manager walked us through the process and was extremely helpful. Review collected by and hosted on G2.com.

I'd like to find an easier way to access an event-specific dashboard. A button to more easily access it would be helpful. Review collected by and hosted on G2.com.

My favorite part of Brushfire is Matthew. Because of him being so patient and helping me out, he explains everything to me. I feel like I get that human experience where someone is really assisting me, not just a random person. I stay with one person, and they help me through the whole process, making sure the setup is correct before we even go live. All of that stuff is super customer-friendly. Do they help you out? Absolutely, then your event comes out to be a total success. Review collected by and hosted on G2.com.

I think if there was a way to make it so people could do payments instead of paying all at once, like if a ticket is $200, they could pay $50 and then later another $25. That would be nice for those who pay in parts. Another thing I wish is to bring down the price because the Brushfire fees and Square fees add up a lot. Review collected by and hosted on G2.com.

We've had an outstanding experience using this ticketing platform and couldn't be happier with the results. From the very beginning, the ease of use stood out—it’s intuitive, well-organized, and makes creating, managing, and tracking events a breeze, even for team members who aren’t super tech-savvy. It’s obvious that a lot of thought has gone into building a tool that truly works for events of all sizes.

The customer support has been phenomenal. Every time we’ve had a question or needed guidance, the support team was quick to respond and incredibly helpful. It’s clear they genuinely care about their users' success.

We also love the many reporting features available. It’s powerful, yet easy to understand and share with our team.

If you’re looking for a reliable, feature-rich, and user-friendly ticketing solution backed by an excellent support team, look no further. This platform has exceeded our expectations in every way! We Highly recommend Brushfire Review collected by and hosted on G2.com.

We did not find any feature that we disliked Review collected by and hosted on G2.com.

Without a doubt, the customer service is unparalleled. I've had multiple experiences with Brushfire's team helping me with very specific questions or even setting up the ticket process. I recently had an experience with Matthew from their customer service team, and he went above and beyond in following up with us. He had tenacity in making sure our problem was solved, which made a big difference! Review collected by and hosted on G2.com.

The actual platform itself is kinda hard to use. I was pretty confused and have been confused many times with the platform itself. Generally speaking, it's not a user-friendly interface, but the stellar support I received makes everything still feel like an incredible win. Review collected by and hosted on G2.com.

We have been using Brushfire for over ten years, and it has proven to be an excellent tool for managing our large ticketed events as well as our summer camps for kids, students, and young adults. The ease of use is a significant reason we chose Brushfire over other options, such as Rock Registrations. The setup process was incredibly simple and intuitive, making it easy to use. When managing our large ticketed events, I particularly appreciate the outstanding customer service offered by Brushfire, as it relieves my team from handling technical support and customer issues. Another feature I enjoy is the flexibility in setting up events, allowing for a shopping cart experience depending on how we choose to configure it. I am impressed by Brushfire's ability to store information, making the purchase of future events seamless and convenient. From an administrative standpoint, managing events and making changes is straightforward. Lastly, the support from both technical and customer service aspects is excellent, contributing to a great customer experience. Overall, Brushfire has been a reliable and advantageous solution for our needs. Review collected by and hosted on G2.com.

I would like a direct integration between Brushfire and Rock RMS. I have to rely on developers to use the API to pull data from Brushfire and then manually process it into our SQL environment to match attendees against our existing Rock RMS database. Review collected by and hosted on G2.com.

I love that I am able to do a number of different actions for our events and personalize them Review collected by and hosted on G2.com.

I would love for it to be easier to teach I understand it very well, but teaching it to not tech savvy peope can be very difficult at times. I would also love for the add-on features to be easier to use, and maybe the group seating methods to be better usage. Review collected by and hosted on G2.com.

I like that customers can view and/or purchase tickets to events they are interested in attending. Review collected by and hosted on G2.com.

I wish Brushfire would sync to RankOne in a way that would allow it to update/change events in real time when a coach updates/changes details of an event in RankOne that is already on Brushfire. Review collected by and hosted on G2.com.

I love how Brushfire efficiently manages our complex, multi-day events like homecomings, making them possible with ease. The ability to generate name tags with QR codes is fantastic, allowing quick and easy event check-ins using the app on my phone. Brushfire's improved usability over time and its alignment with our ministry needs at a reasonable price makes it an indispensable tool for us. Review collected by and hosted on G2.com.

I dislike the lack of direct integration between Brushfire and our database, Raisers Edge NXT, which forces us to employ a manual process for data import. This makes the task laborious and inefficient, especially when trying to input detailed information about event attendees. Review collected by and hosted on G2.com.