--- title: Brushfire Reviews meta_title: 'Brushfire Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 172 reviews by the users' company size, role or industry to find out how Brushfire works for a business like yours. aggregate_rating: rating_value: 4.7 review_count: 172 scale: '5' date_modified: '2026-08-13' parent_category: name: Event Management url: https://www.g2.com/categories/event-management --- # Brushfire Reviews **Vendor:** Brushfire Technology **Category:** [Event Registration and Ticketing Software](https://www.g2.com/categories/event-registration-ticketing) **Average Rating:** 4.7/5.0 **Total Reviews:** 172 ## About Brushfire Backed by award-winning service and support, Brushfire Ticketing is designed to simplify and optimize the sale of event tickets and registrations across a wide range of sectors. Notably a Square Preferred Partner, the platform provides an ecosystem that includes sought-after integrations and highly customized event applications while providing dedicated customer and attendee support beyond transactional interactions. Brushfire Ticketing empowers sellers to increase their bottom line while providing a seamless experience for ticket buyers and registrants by focusing on revenue optimization with tools like dynamic pricing and data-driven reporting. Key features and benefits include: Flexible Ticketing and Registration: The platform accommodates diverse ticketing structures, including time-slotted admissions, season passes, and variable pricing. Registration processes are customizable, enabling efficient management of attendee information. Virtual Event Capabilities: Brushfire supports virtual events, allowing organizations to connect with audiences online through live streams, interactive experiences, and digital content. This expands reach and engagement, making events more accessible to a wider audience. Embedded Events—Brushfire allows sellers to seamlessly integrate ticket sales and registration directly onto their website so attendees experience a smooth, simple, branded purchase process. This eliminates the need for redirects, streamlines the purchasing process, and enhances user convenience, leading to higher conversions and greater event engagement. Custom Event App: Brushfire's Bespoke Event app isn’t a generic container app—it’s a fully customized, one-of-a-kind app designed specifically for you. Created to enhance the event experience, the app enables attendees to easily navigate the event, stay up-to-date with real-time information, and effortlessly connect with fellow attendees. Integrated Application Functionality: With Brushfire’s high-value integrations, you get the power of Brushfire plus seamless connections to essential applications like CartStack, Afterpay, Referral Rock, and more. Square Partnership: Trusted by Square for its ability to handle high-volume transactions, this partnership ensures smooth, secure payment processing. Brushfire integrates seamlessly with Square, providing an all-in-one solution for ticket sales, add-on sales, and onsite transactions. Additionally, the collaboration allows Brushfire to offer discounted rates on fees and equipment. Data Analysis and Reporting: Comprehensive reporting tools provide data-driven insights into attendance, sales, and engagement, empowering smarter decisions and revenue growth. Dedicated Support: Brushfire sets itself apart with expert in-house attendee support, building strong customer relationships by handling every call and email from attendees. They also offer onsite setup, training, and check-in assistance, ensuring your event runs smoothly and fostering trust and loyalty throughout the process. Save Time. Save Money. Sell More with Brushfire. ## Brushfire Pros & Cons **What users like:** - Users praise Brushfire for its **ease of use** , which simplifies event management and enhances overall experience. (42 reviews) - Users appreciate the **responsive customer support** of Brushfire, valuing quick and effective assistance throughout their events. (40 reviews) - Users value the **ease of managing events** with Brushfire, appreciating its user-friendly ticketing and responsive support. (30 reviews) - Users praise the **unparalleled customer service** of Brushfire, highlighting their prompt and professional support in resolving issues. (28 reviews) - Users appreciate the **ease of ticketing process** on Brushfire, enjoying control and customization for their events. (27 reviews) - Ticketing System (21 reviews) - Timely Support (19 reviews) - Easy Setup (18 reviews) - Users commend Brushfire's **prompt response times** , ensuring quick assistance and effective resolution of any issues encountered. (18 reviews) - Navigation Ease (17 reviews) **What users dislike:** - Users find the **missing features** in Brushfire hinder effective group management and create a tedious experience. (10 reviews) - Users face **ticketing issues** with Brushfire, including inefficient manual processes and awkward systems for sales and notifications. (10 reviews) - Users find **limited customization** in Brushfire, needing developers for complex integrations with other systems like Rock RMS. (9 reviews) - Users are frustrated by the **inefficient manual data import** required due to lack of integration with Raisers Edge NXT. (8 reviews) - Users find the **steep learning curve** of Brushfire challenging, necessitating time for mastering advanced functionalities. (8 reviews) - Poor Reporting (7 reviews) - Users find Brushfire's interface **not user-friendly** , experiencing confusion and a steep learning curve despite good support. (6 reviews) - Expensive (5 reviews) - High Fees (5 reviews) - Payment Issues (5 reviews) ## Brushfire Reviews ### 1. Reliable Registration Platform with Easy Setup and Exceptional Help Desk **Rating:** 4.0/5.0 stars **Reviewed by:** Lane R. | Program Director, Mid-Market (51-1000 emp.) **Reviewed Date:** May 16, 2026 **What do you like best about Brushfire?** The platform has been a highly reliable option for coordinating high-volume registrations as well as more niche youth camps. Setup is remarkably straightforward, and the flexibility to provide a more tailored shopping-cart experience is a real advantage. What stands out most, though, is their exceptional customer help desk: they work directly with attendees to resolve ticketing issues, which takes a major operational burden off my own staff. **What do you dislike about Brushfire?** My main complaint is the lack of a native sync feature with Rock RMS. Right now, we have to dedicate engineering resources to pull data through their API and then manually format it into our SQL database so we can cross-reference it with existing member records. A built-in connection would remove this tedious development workflow and noticeably improve our overall data-entry efficiency. **What problems is Brushfire solving and how is that benefiting you?** It streamlines the logistical challenges of large-scale event ticketing and seasonal camp administration. By taking on direct consumer tech support, it frees my team to focus on the actual execution of our events. The platform’s ability to securely retain user profiles also makes registration much faster and more convenient for our returning attendees, especially those who come back year after year. **Official Response from Kelly Keresztury:** > Hi Lane, Thank you so much for taking the time to leave this review - it genuinely means a lot! Hearing that our customer support team has taken operational load off your staff is exactly what we aim for, and it's great to know that it is working for both all events! Your feedback on Rock RMS is noted and so appreciated and I've passed it along to our product team. Thank you for your partnership! Here is to your next event! 🎉 Kelly Keresztury | Customer Success ### 2. Straightforward Event Setup and Responsive Support, but Meta Pixel Is a Hurdle **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** June 23, 2026 **What do you like best about Brushfire?** I like that the set up of events is pretty straightforward, support is quick to respond, and that you can host a virtual experience on the platform. **What do you dislike about Brushfire?** The meta pixel tracking is so limited. It can only track one customer experience from ads—the fact that they clicked on the ad. There's no way to measure precisely how many actual purchases happened (it views clicking, add to cart, and purchase as all the same action, so you can't tell who to retarget based on what part of the sales funnel the customer is on) via ads. So, very limited on this. A lot of "guestimations" are made when we look at the success of our individual and overall marketing efforts. **What problems is Brushfire solving and how is that benefiting you?** The need for a ticketing platform. **Official Response from Tyler Binkley:** > Hi! Thank you for taking the time to leave us a great review! Your feedback is truly valuable to us and we appreciate your kind words. Additionally, thank you for your notes around the Google Analytics tracking. We desire to constantly receive feedback from our customers and ways we can improve. Your note is very much appreciated and would like to bring this back to our team to review for future improvements. Thank you again for your time and partnership! Best regards, Tyler Binkley | Customer Success Manager ### 3. Exceptional Customer Support, Confusing UI **Rating:** 4.0/5.0 stars **Reviewed by:** Sue B. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 18, 2026 **What do you like best about Brushfire?** Without a doubt, I found the customer service framework unparalleled. It's the best part of Brushfire for me. Matthew from their technical team went above and beyond for us, sticking with us until our specific configuration issues were 100% sorted out. **What do you dislike about Brushfire?** I find the software platform confusing and it's hard for me to use at times. The overall setup process required some heavy navigation and trial and error due to the platform's challenging layout. **What problems is Brushfire solving and how is that benefiting you?** I rely on Brushfire for handling ticketing logistics, public registration, and data pipelines. It functions as an efficient storefront, centralizing public scheduling and engagement metrics. **Official Response from Kelly Keresztury:** > Hi Sue, Thank you so much for the kind words! I'm so glad Matthew was able to stick with you until everything was sorted out, that kind of dedication is exactly what we love to hear about our team. I hear you on the layout taking some trial and error to navigate, that's honest feedback and it helps us know where to keep improving the experience. If you ever want a hand walking through setup, our support team is always happy to jump in and make it feel less like a maze. Thank you for relying on Brushfire for your ticketing, registration, and data pipelines! We are so glad to be your partner! Thanks again and here's to your next event! 🎟️ 🎉 Kelly Keresztury | Customer Success Manager ### 4. Solid Support and Smooth Onboarding, Needs Installment Feature **Rating:** 4.0/5.0 stars **Reviewed by:** Sherry M. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 19, 2026 **What do you like best about Brushfire?** I really value Brushfire's highly personalized technical support. Having a dedicated support representative walk me through the entire back end configuration step by step gives me a real human experience. **What do you dislike about Brushfire?** I really wish the platform offered a built-in native installment system so our attendees could opt into partial payment plans, like paying $50 upfront on a $200 ticket, and paying off the rest in parts. Since paying the full cost at once can be a barrier for some guests. **What problems is Brushfire solving and how is that benefiting you?** I rely on Brushfire for managing ticketing logistics, public registration, and data gathering for our gatherings and conferences. **Official Response from Kelly Keresztury:** > Hi Sherry, Thank you so much for the kind words! I'm so glad to hear our support team could walk you through the full back end setup step by step, that personalized touch is exactly what we aim for. On the installment side, our support team can walk you through options like Afterpay, along with payment plans that are already native within Brushfire, so reach out to them anytime and they can get you set up with what works best for your attendees. Thank you for relying on Brushfire for your ticketing, registration, and data gathering, and we're excited to keep supporting your gatherings and conferences! Thanks again and here's to your next event! 🎟️ 🎉 Kelly Keresztury | Customer Success Manager ### 5. Great for Event Management, Needs UI Improvement **Rating:** 3.5/5.0 stars **Reviewed by:** Lou D. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 27, 2026 **What do you like best about Brushfire?** I like the form duplication tool and the sub-reporting features in Brushfire, as they are the most practical functions for our team. **What do you dislike about Brushfire?** I find the admin settings menu counterintuitive at times, with certain options hidden in places that don't match standard logic. **What problems is Brushfire solving and how is that benefiting you?** I use Brushfire for tracking attendee profiles for our community programs and events. The form duplication and sub-reporting features are the most practical functions for our team. **Official Response from Rachel Kaiser:** > Hi Lou! Thank you for taking the time to share your feedback! We're so glad to hear that the form duplication and sub-reporting features have been especially useful for your team and are helping streamline the management of your community programs and events. We also appreciate your honest feedback about the admin settings menu. We understand that being able to quickly find the right settings is an important part of creating a smooth experience, and we’re always looking for ways to make navigation more intuitive. Feedback like this is incredibly helpful as we continue to improve the platform. We're grateful to be a part of your event management toolkit and appreciate you sharing your experience with us! Thank you, Rachel Kaiser Customer Success Manager ### 6. Excellent Customer Service and Transparent Pricing **Rating:** 4.0/5.0 stars **Reviewed by:** Keisha Q. | Director of Event and Brand Partnerships, Mid-Market (51-1000 emp.) **Reviewed Date:** May 07, 2026 **What do you like best about Brushfire?** The customer service is excellent. Transparent pricing. **What do you dislike about Brushfire?** It is solely used for ticketing and our events are more complex **What problems is Brushfire solving and how is that benefiting you?** Efficiency with exhibit lead capture **Official Response from Rachel Kaiser:** > Keisha, Thank you for taking the time to share your feedback! We’re so glad to hear that you’ve had a great experience with our customer service team and transparent pricing. We work hard to provide clear, straightforward solutions alongside responsive support, so it’s wonderful to hear that reflected in your experience. We also appreciate your honest feedback about the complexity of your events and understand that some organizations require workflows beyond traditional ticketing. Our team is never intimidated by complexity, and we’re always happy to partner with you to find solutions or help navigate unique event needs as they arise. Insights like yours are also incredibly valuable as we continue expanding and improving the platform to better support a wider range of event experiences. It’s great to hear that Brushfire has helped improve efficiency with exhibit lead capture as well. Helping teams simplify operations and create smoother event experiences is always our goal. Thank you again for your partnership and support! Rachel Kaiser Customer Success Manager | Brushfire ### 7. Flexible Registration Options for Detailed Event Setup **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Events Services | Mid-Market (51-1000 emp.) **Reviewed Date:** June 25, 2026 **What do you like best about Brushfire?** I like all of the options provided when making registrations. It is helpful to be as specific as possible when having a lot of information on an event. **What do you dislike about Brushfire?** It wasn't the most new-user friendly when I taught myself how to use it. It seems like it could have been a little easier to navigate. **What problems is Brushfire solving and how is that benefiting you?** It is so helpful in organizing large scale events and is truly a steady ship in bumpy waters. **Official Response from Tyler Binkley:** > Hello! Thank you for leaving a review with us, and I am glad to hear that you are anjoying our platform. Our amazing support team would be more than happy to connect with you in the future and be an asset to you as you are navigating the platform! Please let us know how we can best serve you in the future. Thank you again for your time and great review! Best, Tyler | Customer Success Manager ### 8. Efficient Event Management, Needs Better Integration **Rating:** 3.5/5.0 stars **Reviewed by:** Aimee K. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 18, 2026 **What do you like best about Brushfire?** I like how Brushfire allows me to see how many people signed up versus how many actually came. This feature helps improve efficiency for event signup and management. Overall, I love the initial setup experience with Brushfire. **What do you dislike about Brushfire?** It's not linked to our F1Go website. **What problems is Brushfire solving and how is that benefiting you?** Brushfire helps with quality event planning, improving efficiency by letting us compare sign-ups with actual attendance. We like seeing how many people signed up versus attended. **Official Response from Kelly Keresztury:** > Hi Aimee, Thank you so much for taking the time to share your feedback! We truly appreciate it! We’re glad to hear that Brushfire has been helpful in improving your event planning and giving you better visibility into registrations versus attendance. That’s exactly the kind of efficiency we aim to provide. We also appreciate your note about integration with your F1Go website. Feedback like this is incredibly valuable, and I’ll be sure to share it directly with our team as we continue to improve and expand our integrations. Thanks again for your review - we’re grateful to have you using Brushfire! Here's to your next event! 🎉 Kelly Keresztury | Customer Success Manager ### 9. Easy Ticket Purchasing, but Needs Real-Time RankOne Sync **Rating:** 3.5/5.0 stars **Reviewed by:** Ashley C. | Athletics Administrative Assistant, Enterprise (> 1000 emp.) **Reviewed Date:** February 09, 2026 **What do you like best about Brushfire?** I like that customers can view and/or purchase tickets to events they are interested in attending. **What do you dislike about Brushfire?** I wish Brushfire would sync to RankOne in a way that would allow it to update/change events in real time when a coach updates/changes details of an event in RankOne that is already on Brushfire. **What problems is Brushfire solving and how is that benefiting you?** Brushfire is integrated with Square so that our parents/customers can purchase tickets easily using their smart phone and can choose ApplePay, etc without having to enter in all their card info and address information. **Official Response from Kelly Keresztury:** > Hi Ashley, Thank you so much for taking the time to share your review - it truly means a lot! I absolutely love knowing that Brushfire has been making the ticket purchasing experience easier for your parents and customers especially since we introduced Square! Your feedback regarding real-time RankOne sync has been shared with our engineering team, and we are excited to continue making improvements that will make your Brushfire (and Rank One!) experience even better. We are so grateful to have you as a customer and are committed to earning that 10/10 from you! As always, don't hesitate to reach out if there is ever anything I can do to help. Looking forward to continuing to partner with you! 🎉 Best, Kelly K | Customer Success Manager ### 10. Brushfire **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** August 01, 2025 **What do you like best about Brushfire?** Customers have the option to create accounts to recall their information and purchases. Subscription reports to individuals within a team. Duplication of forms & settings. The mobile integration for customers. **What do you dislike about Brushfire?** The location / description of certain settings does not always feel like they're in the right line of thinking - like they're out of place. When accepting partial payments - not having the option to place the full price as the first dropdown option is difficult as most people don't recognize that the lower amount is automatic and therefore pay less then they intended. This makes balance collection a larger process than desired and frustrates customers. The refund process for tickets (especially when in a group) is a little convoluted. Not having an option to apply more than one promotional code to an order. Not having the option to apply a promotional to a single registrant in a group. Searching for a registrant within entries - it would be nice if the search field would pull from all data and you didn't have to find the specific field holding the information to locate someone. This can prove difficult with large groups. The ability to create a form with the ticket base starting point. Like for a survey, etc. Not having the ability to create rules based on word entry within a field. Not having the ability to layer rules more than one layer. If/Then scenarios. The email non-native automation process. Not being able to edit from the app on a phone. **What problems is Brushfire solving and how is that benefiting you?** Registration form builder. **Official Response from Rachel Kaiser:** > Hi! Thank you so much for taking the time to share your thoughts and experiences with Brushfire! I’m glad to hear you’re finding value in features like customer accounts, subscription reports, and mobile integration — it’s great to know these tools are helping support your events. I also appreciate the detailed feedback on areas you’d like to see improved. Some of the ideas you mentioned have existing options in Brushfire that might help address a few of those challenges, and I’d love the chance to walk through them with you. We can also chat about your workflow in more detail so we can explore solutions together and pass along your suggestions to our product team. If you’re open to it, I’d be happy to set up a quick training session to cover these options and make sure you’re getting the most out of the platform. You can reach me anytime at rachel@brushfire.com. Thanks again for sharing — your feedback truly helps us make Brushfire better for everyone. Rachel Customer Success Manager ### 11. Seamless Event Ticketing with Brushfire **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** May 08, 2026 **What do you like best about Brushfire?** Brushfire has helped make our events seamless when it comes to ticketing. **What do you dislike about Brushfire?** Brushfire reporting can be tough to use. The UX does loop the user in weird ways navigating back to events and companies can be a challenge. **What problems is Brushfire solving and how is that benefiting you?** It has helped solve registration and ticketing needs. **Official Response from Tyler Binkley:** > Hi, Thank you for taking the time to leave us such a wonderful review. We are thrilled to hear that you enjoyed your experience with us . Your feedback is truly valuable to us and we appreciate your kind words. Thank you for your candor in sharing some issues you face. I would love to setup a time to meet and hear more about this to see how we can best assist you moving forward. Please email Tyler@Brushfire.com and we can setup a time! We look forward to your next event with Brushfire! Best regards, Tyler | Customer Success Manager ### 12. Matt (and Troy as well as anyone who has ever helped me) is the bomb!! **Rating:** 3.5/5.0 stars **Reviewed by:** John M. | Owner, Producer, Director, Small-Business (50 or fewer emp.) **Reviewed Date:** December 09, 2024 **What do you like best about Brushfire?** I am an older small business owner who is technically challenged. I can not handle all the steps it takes to post my shows. Matt has been amazing. Very kind and patient with me as I am easily stressed out! TY to all on the team who have helped me since I joined the site months ago. Also, there may be a few items I am others on my team would add to your system that would help us but overall the experience has been very good. We left another ticket agency (famous one) and we are glad to have found Brushfire! Peace John F. McDonald, Jr **What do you dislike about Brushfire?** There is a need for a better seating chart of my space. I sent the suggestion over to Matt to share with the team. **What problems is Brushfire solving and how is that benefiting you?** Setting up my 5 cabaret shows to sell tickets. **Official Response from Kelly Keresztury:** > Hi John, Thank you so much for the kind words about Matt and our entire Customer Support team - we couldn’t agree more, they are the best! We truly value our partnership with you and your team, and we're excited for many more successful events in the months and years ahead. Here's to your next event! Kelly Keresztury | Customer Success Manager ### 13. A User Friendly Way to Promote Events **Rating:** 4.0/5.0 stars **Reviewed by:** Tim B. | Music Operations Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** May 20, 2025 **What do you like best about Brushfire?** I love how accessible it is! It's intuitive and not hard to learn the different features. **What do you dislike about Brushfire?** I do wish some of the more advanced aspects, such as adding complex features were easy to identify and that training was easier to find. **What problems is Brushfire solving and how is that benefiting you?** They are continually updating the ease of event features such as using templates to continue event management. **Official Response from Tyler Binkley:** > Hi Tim, Thank you for taking the time to leave us such a wonderful review. We are thrilled to hear that you enjoyed your experience with us and that our product met your expectations. Thank you for your candor on the functionality. We would love to hear more about your experience and the specific items you are referencing so we can continue to grow, develop, and improve our Help Center. Here is my email, Tyler@Brushfire.com. Please feel free to email me there, and I would be happy to connect. Your feedback is truly valuable to us and we appreciate your kind words. We look forward to your next event with Brushfire! Best regards, Tyler Binkley | Customer Success Manager ### 14. Brushfire keeps events organize and registration process smooth. **Rating:** 4.0/5.0 stars **Reviewed by:** James S. | Jupiter Kids Director, Mid-Market (51-1000 emp.) **Reviewed Date:** October 24, 2024 **What do you like best about Brushfire?** We utilize Brushfire for many large events within our church. From using previous software, I appreciate how easy it is to process a refund through Brushfire. In the past, it took our organization multiple steps and staff members to do one refund. With Brushfire, it was just clicking a couple buttons. When we needed support from Brushfire, help has come quickly and clearly. **What do you dislike about Brushfire?** We have singular events that occur simultaneoulsly at multiple locations. For example, our kids camps are a single event in our church. However, they occur across 12 locations within the same week. Because of that, our team needed to create a single event with 12 different registraiton types. This caused some confusion among our registrants. It would be great if there was an additional way to filter registrations where they select the location, but only see one option. **What problems is Brushfire solving and how is that benefiting you?** Brushfire has taken over much of the work involved in our registration processes for major events. It organizes all attendee information and process payment information, which creates ease of mind financially when preparing for an event. **Official Response from Rachel Kaiser:** > Thank you for your positive feedback! We're thrilled to hear that you appreciate our customer support and find our check-in process seamless. We value your input on the media and graphics section and will definitely take that into consideration and pass it along to our team for future improvements. We're glad to hear that Brushfire is helping you manage multiple shows efficiently and enhancing your operations. If you have any further suggestions or need assistance with anything else, please feel free to reach out to help@brushfire.com. We're here to help and ensure your experience with Brushfire is top-notch! ### 15. A Well Designed System with Fantastic Customer Support **Rating:** 4.0/5.0 stars **Reviewed by:** Kim M. | Box Office Administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** September 17, 2024 **What do you like best about Brushfire?** • Support personel are fantastic • Availability of support when needed • Flexible - can meet a lot of different needs • professional, clear, up-to-date interface • affordable for a small non-profit theatre • seemless experience for online ticket buyers • very few technical glitches so far • attitude of constant improvement and willingness to take customer feedback very seriously. • navigation within the back end is very easy with multiple ways to jump to a different section **What do you dislike about Brushfire?** • Season Ticket system is awkward - doesn't feel fully finished • Making identical corrections/changes to multiple performances is tedious • Gift card system (using Square Gift Cards) requires an awkward workaround due to lack of support for split payments (e.g. part by gift card, part by credit card) **What problems is Brushfire solving and how is that benefiting you?** It is reducing the number of customer complaints due to either software glitches or difficult interfaces. It gives me the ability to change many things myself, although the staff are very willing to do things for me if desired. **Official Response from Rachel Kaiser:** > Thank you for your feedback! We're glad to hear that you appreciate our fantastic customer support, flexibility, and user-friendly interface. We're sorry to hear about the challenges you've experienced with season tickets and gift cards. We value your input and will share your concerns with our development team for future improvements. We're glad to hear that Brushfire is helping to reduce customer complaints and is empowering you to make changes easily. If you have any further feedback or need assistance, please don't hesitate to send me an email at rachel@brushfire.com. I would be happy to schedule a meeting to discuss these items. We're here to help and are committed to continuously improving our services! Rachel Kaiser Customer Success Manager ### 16. Helpful for Planning Your Event **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Religious Institutions | Mid-Market (51-1000 emp.) **Reviewed Date:** April 22, 2025 **What do you like best about Brushfire?** It's an all-in-one events platform that allows you to organize your company's events accordingly. **What do you dislike about Brushfire?** It is not necessarily intuitive. There is a steep learning curve. **What problems is Brushfire solving and how is that benefiting you?** Brushfire helps us keep our registration data secure and up-to-date for all of our events. **Official Response from Kelly Keresztury:** > Hi there, Thank you for taking the time to share your experience with Brushfire — we’re so glad to hear that our all-in-one platform has been helpful for organizing your company’s events! We also appreciate your honest feedback about the learning curve. While we aim to make our platform as intuitive as possible, we know there’s always room to improve. In the meantime, our team offers a variety of resources — including help articles, training videos, and the option to book a call with our support team — to help make getting started easier. Thanks again for your review. We're always here to help and here's to your next event! 🤗 Best, Kelly Keresztury | Customer Success Manager ### 17. Recording Income from Events **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Accounting | Mid-Market (51-1000 emp.) **Reviewed Date:** January 22, 2025 **What do you like best about Brushfire?** The reports are easy to use and modify for your personal preferences. We record income from events daily and the transaction history report is perfect for what we need. **What do you dislike about Brushfire?** When taking the reports into Excel, the reports have to be exactly right to communicate with macros. **What problems is Brushfire solving and how is that benefiting you?** It helps us record income effeciently. **Official Response from Kelly Keresztury:** > Thank you for the review! We’re glad to hear the transaction history report is working well for you and helping with income tracking. We also appreciate your feedback about Excel macros. We’re always looking to improve, and I’ll share your input with our product team to hopefully make that experience smoother in the future. Thanks again for your partnership and feedback! Kelly K Customer Success Manager | Brushfire ### 18. The only software you need to manage your events **Rating:** 4.0/5.0 stars **Reviewed by:** Shannon F. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 08, 2023 **What do you like best about Brushfire?** Before Brushfire, we were using free solutions to try to string everything together. This was a very manual process and registrations sometimes slipped through the cracks. After using Brushfire, I can easily make changes that our whole team can see. I can generate any report and subscribe or share the link to that. How me most use that is when sending the pastor of a church the list of everyone signed up from their church. We use Brushfire to manage everything from housing to wristband color to payment/balance due for 2 big events each year (other departments use it to manage their camps). So someone in our organization is using Brushfire every month of the year. Each time we've brought on a new team member, it has been so easy to get them up and going. There are so many help articles. Plus Brushfire support is just a phone call/email away. Although it might not be within 24 hours, their customer support team always comes up with the solutions we need. I love that everything is in one place. It makes for a good user experience to get signed up. It also is easy to manage on the backend. **What do you dislike about Brushfire?** There are so many features in Brushfire, sometimes you forget you have the ability to do something. For example, I might know a lot of the features, but other team members are part time and not in the system as often, so they may not realize it's a feature that Brushfire has and be doing a manual workaround. I'm not sure how Brushfire could fix this because they are constantly improving what they offer (sometimes it's hard to keep up with all the changes). I also wish there was a little more functionality with the emails. Yes you can send directly from Brushfire, but if you don't want to send to every single registrant, and just one per email address, you lose the ability to customize the email. (We often have 1 person from a church register multiple people at different times...so they would get 1 email each time they signed someone up). Usually what I end up doing is exporting and using Constant Contact to send the email. Then I can see more information about the emails and better tracking. (But for quick and noncustomized emails, I use the built in email options). Figuring out how to create the report you need and what fields you should include is not intuitive. I figured it out, but it takes a little bit to explain and help someone new to Brushfire wrap their heads around it. But you can always reach out to customer service and tell them what you need and they'll create the report for you. The cost. While it is a high value for us, not every department in our organization has chosen to use Brushfire because of the cost per attendee. For the departments that do use it, it is worth it to us! **What problems is Brushfire solving and how is that benefiting you?** Brushfire has given us an all-in-one solution to manage our retreats, camps and events for the year. - Manage and change housing easily - Easily refund/change registrations - Helps churches get their groups registered - Allows individuals to register themselves - Pull report for any information that was entered into Brushfire - Subscribe people to reports so they always have the most up to date information - One single source of truth I have one place I go and have all the information for our events in 1 place. I can look back at past events to see where we housed someone before, or if they attended. I am confident the information in Brushfire is correct and up-to-date. **Official Response from Kaylee Cook:** > Thank you so much for your review of Brushfire! We're thrilled to hear that our software has been able to provide an all-in-one solution for managing your events. We appreciate your feedback and are constantly working on improving our platform and making it more user-friendly, so we will absolutely consider your suggestions. Regarding the email functionality, we understand your need for more customization options. We are continuously working on enhancing our email features to provide more flexibility for our users. If you ever need assistance with creating reports or any other aspect of Brushfire, please don't hesitate to reach out to our customer support team. We're here to help! Thank you again for your review and for choosing Brushfire. We value your feedback and look forward to serving you in the future. ### 19. Easy registration tool but could use some updates **Rating:** 3.5/5.0 stars **Reviewed by:** Brooke J. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 11, 2024 **What do you like best about Brushfire?** It is pretty straight forward and simple to use - there are some finnicky things that you have to learn but overall a simple tool. **What do you dislike about Brushfire?** The export of attendees, it is incredibly robust and has lots of repeating information and makes it difficult. Definitely wish it could connect to a google sheet and update in real time instead of constantly having to download a new sheet **What problems is Brushfire solving and how is that benefiting you?** Streaming registration process Capturing payment online **Official Response from Rachel Kaiser:** > Hi Brooke! Thank you for taking the time to leave us a review and for providing us with specific feedback. We appreciate your honest assessment of our reporting and I would love to set up some time to understand how we can better serve your needs as well as share some tips & tricks! Please feel free to email me at rachel@brushfire.com to set up a time to meet. We take all feedback seriously and we are committed to providing the best possible experience to our customers. We look forward to partnering with you again for your next event, and to exceed your expectations! Best regards, Rachel ### 20. BEST customer service and live help! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Religious Institutions | Small-Business (50 or fewer emp.) **Reviewed Date:** May 15, 2024 **What do you like best about Brushfire?** Brushfire was fairly easy to use as a registration platform for mulitiple events we hosted. Depending on the level you choose, it is somewhat customizeable but we did find there were a few limitations. It functioned well and we appreciated the live reporting. THE BEST part of using Brushfire was the LIVE online help and support - I don't know if this is their usual practice but we had a rep just a phone call away! For that reason alone I'd recommend using Brushfire! **What do you dislike about Brushfire?** Downside - limited customization in some areas. **What problems is Brushfire solving and how is that benefiting you?** One problem it solved was the guest check-in process - the downloadable app made checking in 400+ conference attendees a breeze! **Official Response from Tyler Binkley:** > Hello! Thank you for taking the time to leave us such a wonderful review. We are thrilled to hear that you enjoyed your experience with us and that our product met your expectations. I am glad to hear that our Support Team was such a help to you! Your feedback is truly valuable to us and we appreciate your kind words. I would love to hear your thoughts on the areas that could have more customization. Please feel free to email me at tyler@Brushfire.com and we can connect. We look forward to your next event with Brushfire! Best regards, Tyler Binkley | Customer Success Manager ### 21. Great Event Planning Service **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Sports | Small-Business (50 or fewer emp.) **Reviewed Date:** October 12, 2023 **What do you like best about Brushfire?** Templates make it easy to create similar events. I enjoy being able to use the app to scan participants in. I enjoy the unlimited users so I don't have to pay for people to help scan or to help manage events. **What do you dislike about Brushfire?** I dislike that the map function disappears when I don't have an event. This prevents me from replacing my website page with their page. I dislike that the tickets are hard to update per ticket per event per time period. I wish if the template had the email integration marked as yes, that it would stick in the new events. I wish I could get the attendee data emailed to me at a specific time so I don't have to go and search for it for every event. I wish I could archive events easier. I wish if I updated a template, that I could select existing events using that template if I wanted to update them with the new template ( not the tickets, but the theme/ images or mass update based on tabs from the template to which events. **What problems is Brushfire solving and how is that benefiting you?** Solves collarborating with users and managers of events. It saves time and allows our organization to ensure that all events hosted by others that they are beign done correctly. I wish there was something under Admin that gave them rights to edit everything other than changing admin status on others / seeing the full organiztional data. Or I guess that there was an organizational Admin so that I don't have to worry about an admin taking over and switching out my control of the organization while still letting them create events etc. **Official Response from Rachel Kaiser:** > Thank you for sharing your feedback with us! We're glad to hear that you find our templates helpful and that the app's scanning feature and unlimited users are beneficial for your events. We appreciate your input on the map function, ticket updates, email integration, and event archiving. I would love to meet with you to gain more insight into this and discuss how we can help solve some of these challenges. Please email me at rachel@brushfire.com to set up some time to connect! Rachel Kaiser Customer Success Manager ### 22. Easy and powerfull **Rating:** 4.0/5.0 stars **Reviewed by:** Jose C. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 02, 2023 **What do you like best about Brushfire?** It's an all in one platform, offers the flexibility of create your own events with. Easily Integrates video and online platforms with an easy to navigate interface. You can jump to your event with a "create your own" which saver implementation time. Customer service and support is very knowledgeable, we use brushfire very frequently for events every week for all our events with no issues at all. **What do you dislike about Brushfire?** Is not easy to navigate some customization tools, but customer service is really helpful on this. **What problems is Brushfire solving and how is that benefiting you?** Check in is a breeze, we can rely on brushfire for this **Official Response from Ana Horn:** > Hi Jose! We love that you've been able to take advantage of Brushfire's flexibility and utilized our features to integrate with your online platform! Thank you for taking the time to share your thoughts! 😊 Your feedback is very much appreciated! ### 23. I am the Director of Events for our denomination **Rating:** 4.0/5.0 stars **Reviewed by:** Erik A. | Mid-Market (51-1000 emp.) **Reviewed Date:** October 11, 2023 **What do you like best about Brushfire?** The customer service, usability, and ease of attendee interface is incredible. **What do you dislike about Brushfire?** Sometimes the logic of the fields don't do what we are looking for them to do. But that is also a learning curve on our end. **What problems is Brushfire solving and how is that benefiting you?** They are able to customize our events in a way other platforms are unable to do. **Official Response from Clayton Waters:** > Erik, thank you for sharing your experience with us! We proudly offer support you can rely on and customization that is second to none! ### 24. Our experience with brushfire has been awesome! **Rating:** 4.0/5.0 stars **Reviewed by:** Jake A. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 11, 2023 **What do you like best about Brushfire?** being able to customize our ticketing site, Easy for customer to purchase or reserve spots, Multiple different reports for any need. **What do you dislike about Brushfire?** The fee structure. We want a low cost option for our attendees **What problems is Brushfire solving and how is that benefiting you?** We have lowered the cost in fees be switching to brushfire. **Official Response from Ana Horn:** > Jake! Thank you so much for your feedback and for taking the time out to share your experience using Brushfire- we appreciate you! 😊 ### 25. Fantastic and flexible event management tool. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Religious Institutions | Mid-Market (51-1000 emp.) **Reviewed Date:** April 18, 2023 **What do you like best about Brushfire?** This platform has had continuous upgrades and additions to its tools and features that covers a range of functionality. It is an easy to use an intuitive system for both admins and end users. **What do you dislike about Brushfire?** Brushfire doesn't support many currencies outside of dollars and pounds. If you're running events that require a payment gateway make sure you confirm that Brushfire can support the currency. It is important to note that there have been occasions the Brushfire team have developed and included requested currencies so please talk to them too. **What problems is Brushfire solving and how is that benefiting you?** For large events many simple event management and registration platforms don't scale up very well and can be very difficult to manage and administrate attendees. Brushfire has done a very good job at ensuring admins and managers can access and use the data as efficiently as possible. **Official Response from Ana Horn:** > Hello! So glad you're noticing our improvements over time. We love to hear how Brushfire has worked for you. We're always looking for ways to make our platform better, so thank you for the honest feedback! ### 26. All Encompassing Event Management Resource **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** November 21, 2023 **What do you like best about Brushfire?** Brushfire makes it easy to access each feature, easily pull registration reports **What do you dislike about Brushfire?** Sometimes to make small changes to have to go through extra steps **What problems is Brushfire solving and how is that benefiting you?** We host an online conference, and Brushfire allows registrants to to register for their appropriate category and for us to communicate with them regarding logistics. **Official Response from Kaylee Cook:** > Thank you for choosing to partner with Brushfire for your conference! We appreciate your feedback and we're delighted that your registration needs are being met! ### 27. Many years of history and success **Rating:** 4.0/5.0 stars **Reviewed by:** Marcus B. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 17, 2023 **What do you like best about Brushfire?** Brushfire provides an easy end-user experience for our event ticketing and allows us to run reports and gather data on attendees. **What do you dislike about Brushfire?** Would like to have more customizations for reserved seating. **What problems is Brushfire solving and how is that benefiting you?** This year they have helped us move a couple of events from general admission to reserved seating at a new venue. We also appreciate them being onsite for our largest event to provide support to our attendees. **Official Response from Ana Horn:** > Thank you so much, Marcus! Happy to hear to hear your experience with Brushfire, and so glad we were able to support you onsite as well. We appreciate your feedback! ### 28. Great platform for conferences and large scale event. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** April 18, 2023 **What do you like best about Brushfire?** Overall, pretty user-friendly! I love that the team is always available to answer questions and helps us problem-solve. Fundamental features that make using Brushfire easy. **What do you dislike about Brushfire?** Sometimes the user interface can be hard to explain. Don't like that is hard to see what a user sees on the admin side. Missing some features with groups that make it hard to manage groups and refunds. **What problems is Brushfire solving and how is that benefiting you?** Brushfire is helping us charge a ticket price for events while also managing large groups for the events. We can get lots of data and information from Brushfire and can track events well overall. **Official Response from Ana Horn:** > Thank you so much for your honest feedback and for taking the time out to share your experience using Brushfire- we appreciate you! ### 29. Strong product with excellent customer support **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Religious Institutions | Mid-Market (51-1000 emp.) **Reviewed Date:** April 17, 2023 **What do you like best about Brushfire?** I enjoy the customer support, helping us to craft the best possible registration experience for our community, and building a ticketing service for special events with seating maps involved. **What do you dislike about Brushfire?** Turnaround time has been a bit slow on occasion. Also, the cost can be a little prohibitive. **What problems is Brushfire solving and how is that benefiting you?** It's been the only ticketing service we've used for our annual Singing Christmas Tree, as well as a traffic manager during Covid to limit how many attended Sunday services to only those who pre-registered online. **Official Response from Ana Horn:** > Thanks for taking the time to share your experience around using Brushfire! 😃 🎊 We're constantly trying to improve our services and site, so we appreciate the honest feedback! Thank you! ### 30. Great simple registration system **Rating:** 3.5/5.0 stars **Reviewed by:** Ann K. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 12, 2023 **What do you like best about Brushfire?** Simple and straightforward registration system **What do you dislike about Brushfire?** Not as "pretty" as some other systems, admin functionality seems a little clunky, and integration options are limited **What problems is Brushfire solving and how is that benefiting you?** Brushfire allows us to quickly create individual registration pages for our mult-site annual events. **Official Response from Ana Horn:** > Ann! Thanks for taking the time to share your experience around using Brushfire! 😃 🎊 We're constantly trying to improve, so we appreciate the honest feedback! Thank you! ## Brushfire Discussions - [What is Brushfire used for?](https://www.g2.com/discussions/what-is-brushfire-used-for) - [Has anyone used this for events where you assign seats (i.e. like a concert?)](https://www.g2.com/discussions/35846-has-anyone-used-this-for-events-where-you-assign-seats-i-e-like-a-concert) - [View Brushfire pricing details and edition comparison](https://www.g2.com/products/brushfire/reviews?filters%5Bnps_score%5D%5B%5D=4§ion=pricing&secure%5Bexpires_at%5D=2026-08-13+10%3A15%3A53+-0500&secure%5Bsession_id%5D=9984c791-5521-4688-b0d9-559debd077d5&secure%5Btoken%5D=a80e994cceb5a0e7a4eb417b8636e75be1ac4aaa8c71f4a7f69f74eec5003880&format=llm_user) ## Brushfire Integrations - [Google Analytics](https://www.g2.com/products/google-analytics/reviews) - [HubSpot Marketing Hub](https://www.g2.com/products/hubspot-marketing-hub/reviews) - [Salesforce Spiff](https://www.g2.com/products/salesforce-spiff/reviews) - [Slack](https://www.g2.com/products/slack/reviews) - [Square Payments](https://www.g2.com/products/square-payments/reviews) - [Square Point of Sale](https://www.g2.com/products/square-point-of-sale/reviews) ## Brushfire Features **Registration** - Event creation - User registration process - Payment processing - Mobile check-in - On-site tickets and registration - Online Registration - Visitor Registration - Visitor Registration - Multi-Event - Group Registration - Online Registration - Event Registration - Class Registration - Online Ticketing - Season Tickets - Electronic Payments **Marketing and Communications** - Lead generation and retrieval - Social media promotion - Email customization - Contact list management - Campaign Management - Calendar Management - Event Management - Badge Management - Vendor Management - Website Management - Registration Management - Forms Management - Template Management - Employee Management - Attendance Management - Promotions Management - Meeting Management - Email Management - For Virtual Events **Box Office** - Ticket Types - Branding & Customization - Event Communications - E-Commerce - Fundraising - Event Analytics - Multi-Event **Generative AI** - AI Text Generation - Generative AI - SMS Reminders **Additional Functionality** - Print-at-Home - Mobile Access - Customizable Reports - Barcode/Ticket Scanning - Drag & Drop - Reserved Seating - Mobile Ticketing - Activity Dashboard - Sales Reports - Point of Sale (POS) - Customizable Forms - Ticket Brokering - Surveys & Feedback - AI Copilot - GDPR Compliance - Billing & Invoicing - Event Calendar - API - Multi-Currency - Cross Selling Functionality - Data Import/Export - Seating Map - Real-Time Notifications - Confirmations/Reminders - Kiosk Ticketing - Dynamic Pricing - Email Marketing - Ticket Reservations **Marketing and Communications** - Email automation - Email customization - Contact list management - Social media promotion - Lead generation and retrieval - Guest List Management - Artist Management - Contract/License Management - Booking Management - Website Management - Attendee Management - Registration Management - Communication Management - Promotions Management - Event Management - Wait List Management - Marketing Automation - Badge Management - Support Ticket Management - Survey/Poll Management - Discount Management - Refund Management - Forms Management - Calendar Management - Venue Management - Customer Data Management - Attendance Management - Help Desk Management - Employee Management **Attendee Engagement** - Social media integrations - Attendee networking - Attendee surveys-attendee engagement **Agentic AI - Event Registration & Ticketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Third-Party Integrations - Social Media Integration **Additional Functionality** - Barcode/Ticket Scanning - Activity Dashboard - Alerts/Notifications - Event Scheduling - Customizable Forms - Mobile Access - Drag & Drop - Reporting & Statistics - API - Surveys & Feedback - Event Ticketing - Customizable Templates - Confirmations/Reminders - AI Copilot - Customizable Reports - Customizable Branding - Real-Time Updates - Event Calendar - Floor Plans & Maps - Commenting/Notes - Event Tracking - Email Marketing - Gamification - Reporting/Analytics - Lead Capture - Badge Printing - Self Check-In/Check-Out - Data Import/Export - Seating Map - Offline Access - Real-Time Data - Multi-Language - Real-Time Notifications - Guest List Search - Attendee Profiles - Email Reminders - QR Codes - Attendee Segmentation - Engagement Tracking - Customizable Fields - Data Synchronization - Attendance Tracking - Data Security - CRM - Self Service Portal - Print-at-Home - Reserved Seating - Mobile Ticketing - Sales Reports - Point of Sale (POS) - Ticket Brokering - GDPR Compliance - Billing & Invoicing - Multi-Currency - Cross Selling Functionality - Kiosk Ticketing - Dynamic Pricing - Ticket Reservations **Event Operations** - Session scheduling - Exhibition management - Q&A Management - Badge Management - Meeting Management - Website Management - Registration Management - Discount Management - Survey/Poll Management - Sponsorship Management - Attendee Management - Feedback Management - Venue Management - Agenda Management - Speaker Management - Room Block Management - Volunteer Management - Calendar Management - Film Planning - Staff Scheduling - Event Scheduling - Vendor Management - Support Ticket Management - Credential Management - Attendance Management - Transportation Management **Registration** - Event creation - User registration process - Mobile check-in - Visitor Registration **Attendee Engagement** - Event agendas and schedules - Floor plans / maps - Attendee networking - Attendee surveys - Multi-Event - Third-Party Integrations **Platform** - Performance and reliability - Reporting and dashboards - API / integrations - Multiple event management - Third-Party Integrations - Real-Time Reporting - Activity Dashboard - For Virtual Events **Generative AI** - AI Text Generation - Generative AI - SMS Reminders **Generative AI** - Generative AI **Agentic AI - Event Management Platforms** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Website Integration **Agentic AI - Event Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making **Additional Functionality** - Event Calendar - Customizable Templates - AI Copilot - Customizable Forms - Private Chat - Drag & Drop - Barcode/Ticket Scanning - Multi-Language - Ticketing - Access Controls/Permissions - Alerts/Notifications - Transcripts - Mobile Access - Engagement Tracking - Customizable Reports - Customizable Branding - Email Marketing - Live Streaming - Presentation Streaming - Live Chat - Collaboration Tools - Email Templates - Reporting & Statistics - Screen Sharing - Recording - Real-Time Analytics - On-Demand Webcasting - Real-Time Notifications - Email Reminders - CRM - Lead Capture - Conferences/Conventions - Real-Time Data - Surveys & Feedback - Weddings/Parties - Audience Engagement - Access Control - Reporting/Analytics - Role-Based Permissions - Data Import/Export - Gamification - For Music Festivals - Real-Time Monitoring - Event Ticketing - For Film Festivals - Sales Trend Analysis - Real-Time Updates - Guest Accreditation - Customizable Fields - Mobile Alerts - Sales Reports - Activity Tracking - Personalization **Additional Functionality** - Customizable Templates - AI Copilot - Event Scheduling - Audience Targeting - Custom Domains - Email Marketing - Customizable Forms - Customizable Branding - Real-Time Notifications - Email Reminders - Lead Capture - Location-Based Marketing - CRM - Event Calendar - Surveys & Feedback - Reminders - Event Ticketing - Alerts/Notifications - Landing Pages/Web Forms - Engagement Tracking - Electronic Payments - API - Drag & Drop - Reporting/Analytics - Real-Time Analytics ## Top Brushfire Alternatives - [Eventbrite](https://www.g2.com/products/eventbrite/reviews) - 4.3/5.0 (911 reviews) - [Cvent Event Marketing & Management](https://www.g2.com/products/cvent-event-marketing-management/reviews) - 4.3/5.0 (2,234 reviews) - [RingCentral Events](https://www.g2.com/products/ringcentral-events/reviews) - 4.5/5.0 (925 reviews)