Brushfire Pricing Overview

Honestly, I wasn't sure what I was getting myself into. It was truly a shot in the dark choosing Brushfire to host our first ticked concert. Found them in the square integrations page, and I couldn't be happier with how lucky I got. They've not only created an easy to use, very affordable product, but they've made something that is pleasurable for the user as well!

Above all that, Brushfire has FAR EXCEEDED my expectations regarding customer service. With such an affordable service, I wasn't expecting much but the team has proven time and again they can pivot quickly, offer fantastic industry standard advice, and respond much quicker than other online service portals.

Truly, as we continue toward our concert date, I am beyond confident the process will be smooth and pleasurable for all employees and participants. I overwhelmingly recommend Brushfire to that small or large event host looking for an easy integration and user experience. I can only imagine what it will be like as they continue to refine and improve upon what they have created.

Thank you Brushfire, and a special shout out to Danielle B. Review collected by and hosted on G2.com.

Honestly, there isn't much. They really have a great product, especially when considering the pricepoint. If you have to be nitpicky, the seating maps can be a little edgier/ smooth. Or have an option on how they are designed, for example, clean dots where seats are instead of seat icons, or some other cool techy thing. But seriously, so minor, its good how it is. Review collected by and hosted on G2.com.

Customers have the option to create accounts to recall their information and purchases.

Subscription reports to individuals within a team.

Duplication of forms & settings.

The mobile integration for customers. Review collected by and hosted on G2.com.

The location / description of certain settings does not always feel like they're in the right line of thinking - like they're out of place.

When accepting partial payments - not having the option to place the full price as the first dropdown option is difficult as most people don't recognize that the lower amount is automatic and therefore pay less then they intended. This makes balance collection a larger process than desired and frustrates customers.

The refund process for tickets (especially when in a group) is a little convoluted.

Not having an option to apply more than one promotional code to an order.

Not having the option to apply a promotional to a single registrant in a group.

Searching for a registrant within entries - it would be nice if the search field would pull from all data and you didn't have to find the specific field holding the information to locate someone. This can prove difficult with large groups.

The ability to create a form with the ticket base starting point. Like for a survey, etc.

Not having the ability to create rules based on word entry within a field.

Not having the ability to layer rules more than one layer. If/Then scenarios.

The email non-native automation process.

Not being able to edit from the app on a phone. Review collected by and hosted on G2.com.