--- title: Brushfire Reviews meta_title: 'Brushfire Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 170 reviews by the users' company size, role or industry to find out how Brushfire works for a business like yours. aggregate_rating: rating_value: 4.7 review_count: 170 scale: '5' date_modified: '2026-07-20' parent_category: name: Event Management url: https://www.g2.com/categories/event-management --- # Brushfire Reviews **Vendor:** Brushfire Technology **Category:** [Event Management Platforms](https://www.g2.com/categories/event-management-platforms) **Average Rating:** 4.7/5.0 **Total Reviews:** 170 ## About Brushfire Backed by award-winning service and support, Brushfire Ticketing is designed to simplify and optimize the sale of event tickets and registrations across a wide range of sectors. Notably a Square Preferred Partner, the platform provides an ecosystem that includes sought-after integrations and highly customized event applications while providing dedicated customer and attendee support beyond transactional interactions. Brushfire Ticketing empowers sellers to increase their bottom line while providing a seamless experience for ticket buyers and registrants by focusing on revenue optimization with tools like dynamic pricing and data-driven reporting. Key features and benefits include: Flexible Ticketing and Registration: The platform accommodates diverse ticketing structures, including time-slotted admissions, season passes, and variable pricing. Registration processes are customizable, enabling efficient management of attendee information. Virtual Event Capabilities: Brushfire supports virtual events, allowing organizations to connect with audiences online through live streams, interactive experiences, and digital content. This expands reach and engagement, making events more accessible to a wider audience. Embedded Events—Brushfire allows sellers to seamlessly integrate ticket sales and registration directly onto their website so attendees experience a smooth, simple, branded purchase process. This eliminates the need for redirects, streamlines the purchasing process, and enhances user convenience, leading to higher conversions and greater event engagement. Custom Event App: Brushfire's Bespoke Event app isn’t a generic container app—it’s a fully customized, one-of-a-kind app designed specifically for you. Created to enhance the event experience, the app enables attendees to easily navigate the event, stay up-to-date with real-time information, and effortlessly connect with fellow attendees. Integrated Application Functionality: With Brushfire’s high-value integrations, you get the power of Brushfire plus seamless connections to essential applications like CartStack, Afterpay, Referral Rock, and more. Square Partnership: Trusted by Square for its ability to handle high-volume transactions, this partnership ensures smooth, secure payment processing. Brushfire integrates seamlessly with Square, providing an all-in-one solution for ticket sales, add-on sales, and onsite transactions. Additionally, the collaboration allows Brushfire to offer discounted rates on fees and equipment. Data Analysis and Reporting: Comprehensive reporting tools provide data-driven insights into attendance, sales, and engagement, empowering smarter decisions and revenue growth. Dedicated Support: Brushfire sets itself apart with expert in-house attendee support, building strong customer relationships by handling every call and email from attendees. They also offer onsite setup, training, and check-in assistance, ensuring your event runs smoothly and fostering trust and loyalty throughout the process. Save Time. Save Money. Sell More with Brushfire. ## Brushfire Pros & Cons **What users like:** - Users praise Brushfire for its **ease of use** , which simplifies event management and enhances overall experience. (42 reviews) - Users appreciate the **responsive customer support** of Brushfire, valuing quick and effective assistance throughout their events. (40 reviews) - Users value the **ease of managing events** with Brushfire, appreciating its user-friendly ticketing and responsive support. (30 reviews) - Users praise the **unparalleled customer service** of Brushfire, highlighting their prompt and professional support in resolving issues. (28 reviews) - Users appreciate the **ease of ticketing process** on Brushfire, enjoying control and customization for their events. (27 reviews) - Ticketing System (21 reviews) - Timely Support (19 reviews) - Easy Setup (18 reviews) - Users commend Brushfire's **prompt response times** , ensuring quick assistance and effective resolution of any issues encountered. (18 reviews) - Navigation Ease (17 reviews) **What users dislike:** - Users find the **missing features** in Brushfire hinder effective group management and create a tedious experience. (10 reviews) - Users face **ticketing issues** with Brushfire, including inefficient manual processes and awkward systems for sales and notifications. (10 reviews) - Users find **limited customization** in Brushfire, needing developers for complex integrations with other systems like Rock RMS. (9 reviews) - Users are frustrated by the **inefficient manual data import** required due to lack of integration with Raisers Edge NXT. (8 reviews) - Users find the **steep learning curve** of Brushfire challenging, necessitating time for mastering advanced functionalities. (8 reviews) - Poor Reporting (7 reviews) - Users find Brushfire's interface **not user-friendly** , experiencing confusion and a steep learning curve despite good support. (6 reviews) - Expensive (5 reviews) - High Fees (5 reviews) - Payment Issues (5 reviews) ## Brushfire Reviews ### 1. The only software you need to manage your events **Rating:** 4.0/5.0 stars **Reviewed by:** Shannon F. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 08, 2023 **What do you like best about Brushfire?** Before Brushfire, we were using free solutions to try to string everything together. This was a very manual process and registrations sometimes slipped through the cracks. After using Brushfire, I can easily make changes that our whole team can see. I can generate any report and subscribe or share the link to that. How me most use that is when sending the pastor of a church the list of everyone signed up from their church. We use Brushfire to manage everything from housing to wristband color to payment/balance due for 2 big events each year (other departments use it to manage their camps). So someone in our organization is using Brushfire every month of the year. Each time we've brought on a new team member, it has been so easy to get them up and going. There are so many help articles. Plus Brushfire support is just a phone call/email away. Although it might not be within 24 hours, their customer support team always comes up with the solutions we need. I love that everything is in one place. It makes for a good user experience to get signed up. It also is easy to manage on the backend. **What do you dislike about Brushfire?** There are so many features in Brushfire, sometimes you forget you have the ability to do something. For example, I might know a lot of the features, but other team members are part time and not in the system as often, so they may not realize it's a feature that Brushfire has and be doing a manual workaround. I'm not sure how Brushfire could fix this because they are constantly improving what they offer (sometimes it's hard to keep up with all the changes). I also wish there was a little more functionality with the emails. Yes you can send directly from Brushfire, but if you don't want to send to every single registrant, and just one per email address, you lose the ability to customize the email. (We often have 1 person from a church register multiple people at different times...so they would get 1 email each time they signed someone up). Usually what I end up doing is exporting and using Constant Contact to send the email. Then I can see more information about the emails and better tracking. (But for quick and noncustomized emails, I use the built in email options). Figuring out how to create the report you need and what fields you should include is not intuitive. I figured it out, but it takes a little bit to explain and help someone new to Brushfire wrap their heads around it. But you can always reach out to customer service and tell them what you need and they'll create the report for you. The cost. While it is a high value for us, not every department in our organization has chosen to use Brushfire because of the cost per attendee. For the departments that do use it, it is worth it to us! **What problems is Brushfire solving and how is that benefiting you?** Brushfire has given us an all-in-one solution to manage our retreats, camps and events for the year. - Manage and change housing easily - Easily refund/change registrations - Helps churches get their groups registered - Allows individuals to register themselves - Pull report for any information that was entered into Brushfire - Subscribe people to reports so they always have the most up to date information - One single source of truth I have one place I go and have all the information for our events in 1 place. I can look back at past events to see where we housed someone before, or if they attended. I am confident the information in Brushfire is correct and up-to-date. **Official Response from Kaylee Cook:** > Thank you so much for your review of Brushfire! We're thrilled to hear that our software has been able to provide an all-in-one solution for managing your events. We appreciate your feedback and are constantly working on improving our platform and making it more user-friendly, so we will absolutely consider your suggestions. Regarding the email functionality, we understand your need for more customization options. We are continuously working on enhancing our email features to provide more flexibility for our users. If you ever need assistance with creating reports or any other aspect of Brushfire, please don't hesitate to reach out to our customer support team. We're here to help! Thank you again for your review and for choosing Brushfire. We value your feedback and look forward to serving you in the future. ### 2. Brushfire and Dallas College **Rating:** 5.0/5.0 stars **Reviewed by:** Lynn N. | Athletic Director Dallas College Richland Campus, Small-Business (50 or fewer emp.) **Reviewed Date:** May 13, 2024 **What do you like best about Brushfire?** Brushfire management and staff are very helpful and have worked well with us in all our athletic events at Dallas College. The Customer Suppot is awesome! **What do you dislike about Brushfire?** To this today I have no issues with managing or creating any events in the Brushfire Portal. Lots of features make the program easy to use! **What problems is Brushfire solving and how is that benefiting you?** No Problems **Official Response from Tyler Binkley:** > Hi Lynn, Thank you for taking the time to leave us such a wonderful review. We are thrilled to hear that you enjoyed your experience with us and that our Support Team and service met your expectations. We love our Support Team too! Your feedback is truly valuable to us and we appreciate your kind words. We look forward to your next event with Brushfire! Best regards, Tyler Binkley | Customer Success Manager ### 3. Outstanding product. **Rating:** 5.0/5.0 stars **Reviewed by:** Ben S. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 31, 2023 **What do you like best about Brushfire?** Brushfire is an invaluable tool for or organization. It is so versatile. Our tech team has been able to adapt it to our needs with lists, rosters, jobs, etc. in a way I did not think possible. We host over 1000 people monthly for each event. Check in is a breeze with the QR code and Moblie phones. Room assignments. staff jobs, etc. We can adapt it to several different kinds of event. **What do you dislike about Brushfire?** Document signing is somewhat cumbersome. We have to leave the page to sign the document by an email. Wouild love to have the document pop up and they could sign right there!! **What problems is Brushfire solving and how is that benefiting you?** Quick check in. 800 people in one hour. We are unlimited in the various kinds of events. From 1000 attendees with room reservations, to 900 couples for a day event. We can communicate very effectively. We also can create our own data reports and download rosters. **Official Response from Kaylee Cook:** > It's great to hear that Brushfire has been instrumental in streamlining your event management process, from quick check-ins to effective communication and data reporting. We appreciate your feedback about the document signing process and will work towards improving that aspect for a more user-friendly experience. ### 4. Professional and helpful Team. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Events Services | Small-Business (50 or fewer emp.) **Reviewed Date:** September 05, 2024 **What do you like best about Brushfire?** they are prompt responding, helpful and professional. **What do you dislike about Brushfire?** I can't really find a reason and miss not being able to do the "Trees" presentation. **What problems is Brushfire solving and how is that benefiting you?** How easy is for the guests to purchase their tickets. **Official Response from Rachel Kaiser:** > Thank you for your kind words! We're glad to hear that you found our team prompt, helpful, and professional. We strive to provide excellent customer service. At Brushfire, we aim to make ticket purchasing easy for the guests of our customers, and we're glad to hear that it's benefiting you. If you have any further feedback or questions, please don't hesitate to reach out. We're here to help! Rachel Kaiser Customer Success Manager ### 5. Brushfire makes event registration a breeze. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Mid-Market (51-1000 emp.) **Reviewed Date:** March 20, 2024 **What do you like best about Brushfire?** Brushfire has features that are incredibly flexible and adaptable. We were able to adjust what we saw at registration so that we had tshirt sizes and room assignments available. We could send regular email updates to participants. And the customer service is responsive, creative, and helpful. All around it was a top notch experience! **What do you dislike about Brushfire?** Nothing. Everytime we said "I wish Brushfire could do this." it turned out that it could. **What problems is Brushfire solving and how is that benefiting you?** We needed a way to register college students for an event. They're notorious for not following directions, but this was a breeze. We were able to issue codes easily, get tshirt sizes and dietary needs, assign rooms super quickly, and check people in once they arrived. **Official Response from Tyler Binkley:** > Hi! Thank you for your kind words about our customer service and user-friendly platform! We love hearing that Brushfire has aided in keeping your platform organized for your attendees and supporting you in your needs. Thank you for your review and for choosing Brushfire! Tyler ### 6. A++ for Event Check-In **Rating:** 5.0/5.0 stars **Reviewed by:** Lisa M. | Mid-Market (51-1000 emp.) **Reviewed Date:** October 24, 2023 **What do you like best about Brushfire?** We absolutely love Brushfire for their event check-in features, specifically the ability to scan QR codes for entrance into an event. With this feature, which can be used on any smartphone, allows us to check in hundreds of attendees in a matter of minutes, using 10-20 staff members and their smartphones. We have used Brushfire for two concert event series, as well as for single events, with great success. The customer service team went above and beyond helping us to set up our first event and is always there to answer questions in a timely way. **What do you dislike about Brushfire?** There are a lot of customizable features, which is great; however, when setting up an event, sometimes you have to be sure that information is entered in to multiple places or that features are turned on in more than one place, which confused us at times when first implementing. **What problems is Brushfire solving and how is that benefiting you?** The biggest problem that it is solving for us is the ability to check people in to events quicker using QR codes and smartphones to scan them. This is the primary reason that we signed up with Brushfire. **Official Response from Kaylee Cook:** > Lisa, thank you for sharing your feedback. We're so pleased that you all have had such a positive and seamless check-in experience and appreciate your kind words about our customer support team. ### 7. Easy registration tool but could use some updates **Rating:** 3.5/5.0 stars **Reviewed by:** Brooke J. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 11, 2024 **What do you like best about Brushfire?** It is pretty straight forward and simple to use - there are some finnicky things that you have to learn but overall a simple tool. **What do you dislike about Brushfire?** The export of attendees, it is incredibly robust and has lots of repeating information and makes it difficult. Definitely wish it could connect to a google sheet and update in real time instead of constantly having to download a new sheet **What problems is Brushfire solving and how is that benefiting you?** Streaming registration process Capturing payment online **Official Response from Rachel Kaiser:** > Hi Brooke! Thank you for taking the time to leave us a review and for providing us with specific feedback. We appreciate your honest assessment of our reporting and I would love to set up some time to understand how we can better serve your needs as well as share some tips & tricks! Please feel free to email me at rachel@brushfire.com to set up a time to meet. We take all feedback seriously and we are committed to providing the best possible experience to our customers. We look forward to partnering with you again for your next event, and to exceed your expectations! Best regards, Rachel ### 8. BEST customer service and live help! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Religious Institutions | Small-Business (50 or fewer emp.) **Reviewed Date:** May 15, 2024 **What do you like best about Brushfire?** Brushfire was fairly easy to use as a registration platform for mulitiple events we hosted. Depending on the level you choose, it is somewhat customizeable but we did find there were a few limitations. It functioned well and we appreciated the live reporting. THE BEST part of using Brushfire was the LIVE online help and support - I don't know if this is their usual practice but we had a rep just a phone call away! For that reason alone I'd recommend using Brushfire! **What do you dislike about Brushfire?** Downside - limited customization in some areas. **What problems is Brushfire solving and how is that benefiting you?** One problem it solved was the guest check-in process - the downloadable app made checking in 400+ conference attendees a breeze! **Official Response from Tyler Binkley:** > Hello! Thank you for taking the time to leave us such a wonderful review. We are thrilled to hear that you enjoyed your experience with us and that our product met your expectations. I am glad to hear that our Support Team was such a help to you! Your feedback is truly valuable to us and we appreciate your kind words. I would love to hear your thoughts on the areas that could have more customization. Please feel free to email me at tyler@Brushfire.com and we can connect. We look forward to your next event with Brushfire! Best regards, Tyler Binkley | Customer Success Manager ### 9. Great experience **Rating:** 5.0/5.0 stars **Reviewed by:** Melanie F. | special Events coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** July 12, 2024 **What do you like best about Brushfire?** I love how easy it is as a manager of an event to add details, accept payment, and communicate with people! **What do you dislike about Brushfire?** I like brushfire and it's use! It's been great! **What problems is Brushfire solving and how is that benefiting you?** It has helped us with registering a large number of attendees and collecting payments! **Official Response from Kelly Keresztury:** > Hi Melanie, Thank you for taking the time to leave us such a great review. We are absolutely thrilled to hear that you are having great success using Brushfire and that you find everything easy to navigate and use! Your feedback is truly valuable to us and we appreciate your kind words. We look forward to your next event with Brushfire! All the best! Kelly Keresztury | Customer Success Manager ### 10. Brushfire is great for tracking and promoting our non-profit events! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** December 05, 2023 **What do you like best about Brushfire?** I like brushfire for many reasons. First, creating the event pages is very simple and allows us to include all of the information that our attendees will need both through the registration page as well as follow up emails that we can schedule through the brushfire page. Additionally, being able to change the intake questions with each registration form helps us track the numbers that we will need for reporting purposes as many of our events are sponsored by donors and each donor has their own criteria. Checking in people is an easy process, which is made even easier in my opinion to complete on the mobile app. Lastly, pulling reports is very easy and there are many different reports you can pull, which we mostly use the report of which attendees actually checked in. **What do you dislike about Brushfire?** Really the only thing that I can thing that could be improved is the ease of viewing how many attendees have checked in so far. I know that it can be found through pulling a report, but I think having that number on the dashboard would be helpful. Additionally, I feel like the check in process is much easier on the mobile app, because it does have the number of people checked in readily available and it is much easier to search people by name on the app as well. **What problems is Brushfire solving and how is that benefiting you?** Brushfire allows us to track all of our events and registrations in one place, which is a huge benefit to us, because we typically host 2-4 events a week. Brushfire also allows us to manage the attendee's full experience from registration to follow reminder emails, to the final thank you email sent after the event which eliminates us having to use another platform such as get response to manage the different stages. Also, because our whole team has access to brushfire, we can all manage our own events with ease. **Official Response from Kaylee Cook:** > We're delighted to learn that Brushfire has been instrumental in streamlining your event tracking and management. Your feedback about the check-in process is duly noted, and we'll work on enhancing this aspect for a more seamless experience. ### 11. Flexibility to cater for any size event **Rating:** 5.0/5.0 stars **Reviewed by:** Andrew B. | Camps and Missions Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** May 30, 2024 **What do you like best about Brushfire?** Brushfire is a straight forward product to use and provides a smooth process for attendees to register. Its strength is the flexibility to manage a small training event for a couple of hours to a large multi day event with complex requirements. **What do you dislike about Brushfire?** There is nothing I dislike about Brushfire **What problems is Brushfire solving and how is that benefiting you?** Managing 100's of events with over 600users that need access to the information **Official Response from Kelly Keresztury:** > Hi Andrew, Thank you for sharing your positive experience with Brushfire! We're thrilled to hear that our platform has been a valuable resource for hosting your events - large or small! We appreciate your feedback and are looking forward to helping you again really soon! Best, Kelly Keresztury | Customer Success Manager ### 12. Brushfire Came Through in the Clutch! **Rating:** 5.0/5.0 stars **Reviewed by:** Michael V. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 03, 2024 **What do you like best about Brushfire?** Customer support & userfriendly dashboard **What do you dislike about Brushfire?** Didn't know about it sooner! Seriously... **What problems is Brushfire solving and how is that benefiting you?** Brushfire helped solve our need for a USERFRIENDLY and SLEEK event management online platform that WAS NOT MORALLY COMPROMISING! **Official Response from Tyler Binkley:** > Hi Michael! Thank you for taking the time to leave us such a wonderful review. We are thrilled to hear that you enjoyed your experience with us! I am glad to hear our Support team was helpful to you and that you enjoyed the platform's dashboard. Your feedback is truly valuable to us and we appreciate your kind words. We look forward to your next event with Brushfire! Best Regards, Tyler ### 13. Very robust platform, company actually listens to your needs. **Rating:** 4.5/5.0 stars **Reviewed by:** Brian R. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 25, 2023 **What do you like best about Brushfire?** First off the people there are great to work with, they take the time to understand your needs and find a way to address them. The support has always been spot on to make sure your events look and perform the way they were meant to. **What do you dislike about Brushfire?** For us originally they did not have all the features we needed and some of the interim solutions were lacking, but this was because they just barely entered our space. Our concerns were addressed within a couple months and we got what we needed and wanted in their software. Cost is a little high, but we are hoping to get better pricing in the coming seasons. **What problems is Brushfire solving and how is that benefiting you?** They are helping us offer a timed ticketing solution that will allow us to balance out our traffic loads and stay within our capacity constraints. We are no longer maintaining our own internal solution which is the number one benefit right now. **Official Response from Joel Garza:** > Thank you so much, Brian! We're so glad we have been able to make changes to meet your company's needs. Our support team really is top-notch! We appreciate your feedback! ### 14. Great platform and great customer service! **Rating:** 5.0/5.0 stars **Reviewed by:** Andrew P. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 21, 2023 **What do you like best about Brushfire?** We first utilized Brushfire to manage ticketing for graduation services at our college. The platform was incredibly easy to use and manage for our event. Our service representative was easy to communicate with, work with and made sure we were prepared. Since using Brushfire for graduation, we've used the platform for another large campus event and are currently setting up our events on Brushfire for Homecoming. **What do you dislike about Brushfire?** There are no downsides to Brushfire. It is easy to manage for nearly any event type. The best thing about it is that the customer service representatives are there to help you with any part of the lift. **What problems is Brushfire solving and how is that benefiting you?** Before Brushfire, we manage graduation services for over 2,000 students the old fashioned way. Students called and reserved tickets for the event. The "sales" were managed with a database worksheet and then our office printed and sorted every single ticket. Now, the event is managed all within Brushfire. We can streamline ticket requests, there is no need for our office to print anything and every customer order and seated ticket is easy to view and manage. **Official Response from Kaylee Cook:** > Andrew, we greatly appreciate the kind words and valued feedback! Thanks so much for taking the time to share your experience around using Brushfire! 😃 🎊 ### 15. It has been easy to learn and use. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Religious Institutions | Mid-Market (51-1000 emp.) **Reviewed Date:** May 03, 2024 **What do you like best about Brushfire?** It keeps large events organized well. There are so many customization options available so we can tailor everything to how we want it per event. **What do you dislike about Brushfire?** The wait times when something is loading can be rough. Larger amounts of attendees makes the loading of a page extremely slow. **What problems is Brushfire solving and how is that benefiting you?** Without this system, we would be working all our events on our own. **Official Response from Tyler Binkley:** > Hello! Thank you for taking the time to leave us such a wonderful review. We are thrilled to hear that you enjoyed your experience with us and that you have enjoyed the customization of Brushfire for large events! Your feedback is truly valuable to us and we appreciate your kind words. As well, we strive to continue to improve and innovate. Our Customer Support team would be happy to connect and review the slow loading time with you to see how we can best help. We look forward to your next event with Brushfire! Best regards, Tyler ### 16. We couldn't have returned to in-person worship without Brushfire **Rating:** 5.0/5.0 stars **Reviewed by:** Meredeth M. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 01, 2023 **What do you like best about Brushfire?** Once we fine-tuned the types of "tickets," registering for events became easy. Because of customer service best practices suggestions during a one-on-one session, I created "tickets" for the band, podium participants, praise team, ushers, and congregants so that the ministry leaders could register their crews with special codes and congregants could register themselves. Not only were we able to keep track of how many people were in the sanctuary, but also where they sat just in case someone tested positive, and we needed to inform those who sat near. We used Brushfire every week for at least five months. As Covid rules changed, Brushfire changed with us. I enjoyed the ability to create codes for special tickets. It made my job easier. I could also block off seats for special populations; praise team, pastoral staff, handicapped, etc. Brushfire's customer service took a schematic of our church and uploaded it so that seat creation was easy. The hardest part for us was measuring the pews to estimate how many seats were on a pew. **What do you dislike about Brushfire?** There was a pretty steep learning curve. But the customer service was terrific. I had several one-on-one sessions when I encountered something I couldn't solve myself. **What problems is Brushfire solving and how is that benefiting you?** Coming out of Covid-19 large gathering restrictions, we used Brushfire to keep up with tickets and spacing of seats depending on the size of the party. **Official Response from Kaylee Cook:** > Meredith, we couldn't be happier that Brushfire was able to play a role in you all returning to in-person events! We will be sure to pass along your kind words to our support team! Thank you for taking the time to share your thoughts; we always appreciate the feedback! ### 17. Customer Support is outstanding **Rating:** 5.0/5.0 stars **Reviewed by:** Ementi C. | Co-Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** February 26, 2024 **What do you like best about Brushfire?** The customer support is awesome and they get back to quickly when not available right away. **What do you dislike about Brushfire?** No difference then from any other software company out there when it comes to issues. So no major dislikes. **What problems is Brushfire solving and how is that benefiting you?** Helps me keep track of everything in one location and you can make reports for what you need. **Official Response from Kaylee Cook:** > Thank you for the positive feedback about our customer support. We understand the importance of being responsive and helpful, and we're glad to hear that it's benefiting you! ### 18. Great Event Planning Service **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Sports | Small-Business (50 or fewer emp.) **Reviewed Date:** October 12, 2023 **What do you like best about Brushfire?** Templates make it easy to create similar events. I enjoy being able to use the app to scan participants in. I enjoy the unlimited users so I don't have to pay for people to help scan or to help manage events. **What do you dislike about Brushfire?** I dislike that the map function disappears when I don't have an event. This prevents me from replacing my website page with their page. I dislike that the tickets are hard to update per ticket per event per time period. I wish if the template had the email integration marked as yes, that it would stick in the new events. I wish I could get the attendee data emailed to me at a specific time so I don't have to go and search for it for every event. I wish I could archive events easier. I wish if I updated a template, that I could select existing events using that template if I wanted to update them with the new template ( not the tickets, but the theme/ images or mass update based on tabs from the template to which events. **What problems is Brushfire solving and how is that benefiting you?** Solves collarborating with users and managers of events. It saves time and allows our organization to ensure that all events hosted by others that they are beign done correctly. I wish there was something under Admin that gave them rights to edit everything other than changing admin status on others / seeing the full organiztional data. Or I guess that there was an organizational Admin so that I don't have to worry about an admin taking over and switching out my control of the organization while still letting them create events etc. **Official Response from Rachel Kaiser:** > Thank you for sharing your feedback with us! We're glad to hear that you find our templates helpful and that the app's scanning feature and unlimited users are beneficial for your events. We appreciate your input on the map function, ticket updates, email integration, and event archiving. I would love to meet with you to gain more insight into this and discuss how we can help solve some of these challenges. Please email me at rachel@brushfire.com to set up some time to connect! Rachel Kaiser Customer Success Manager ### 19. I am an admin and I switched to Brushfire because it is user friendly. **Rating:** 5.0/5.0 stars **Reviewed by:** Linda G. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 12, 2023 **What do you like best about Brushfire?** I like that I can pull as many reports as I need and only the infomation that I need. I like that there are various levels of "ownership" that you can give out to your team that helps me streamline and delegate with ease. **What do you dislike about Brushfire?** The first time I set up an event it took long than I expected. They have great tutorials on setting up and event and templates. I wish that I would have spent the time reviewing those options more. **What problems is Brushfire solving and how is that benefiting you?** Reporting is a HUGE problem that it solved. Also, the other platform that I was using that I had to pay additional money to send out emails to those that registered. Also, being able to give different people different accessibility is a a MAJOR benefit. **Official Response from Ana Horn:** > Linda, thank you for sharing your feedback! We are so happy to hear Brushfire has helped solve some pain points for your organization. We appreciate you! 😊 🎉 ### 20. Easy and accessible event registration platform. **Rating:** 5.0/5.0 stars **Reviewed by:** Laura G. | Communications Director, Small-Business (50 or fewer emp.) **Reviewed Date:** April 04, 2024 **What do you like best about Brushfire?** The ability to integrate into mailchimp and planning center. **What do you dislike about Brushfire?** The way you need to go to the media library to upload an image versus being able to upload it directly into the area when I need it. **What problems is Brushfire solving and how is that benefiting you?** Keeping "outside" event attendees from immediately being integrated into our CRM when they are only visiting for a certain event. **Official Response from Tyler Binkley:** > Hi Laura! Thank you for taking the time to leave us such a wonderful review. We are thrilled to hear that you enjoyed your experience with us and that our integration with Mailchimp met your expectations. Your feedback is truly valuable to us and we appreciate your kind words. We look forward to your next event with Brushfire! Best regards, Tyler ### 21. Easy to use, incredibly good technical support **Rating:** 5.0/5.0 stars **Reviewed by:** Stephen N. | Director Of Special Projects, Small-Business (50 or fewer emp.) **Reviewed Date:** September 01, 2023 **What do you like best about Brushfire?** I've been using Brushfire for a few years now when Eventbrite's fees got too high. I really love how easy it is to create an event and customize pictures, confirmation page and confirmation email, plus sending emails to attendees, even after the event is over (Eventbrite claims the email goes out after the event, but 0% of the people receive it). **What do you dislike about Brushfire?** There are a few tabs I don't even look at anymore, such as the layouts tab, but overall it's pretty easy to use and doesn't require a lot of training to get used to it. **What problems is Brushfire solving and how is that benefiting you?** Brushfire is really great at helping us get people registered for huge events, paid events, <50 people events, and free classes. Even use it just as an RSVP platform. **Official Response from Joel Garza:** > Thanks so much for your kind words Stephen! We're so glad you've been our customer for several years and we still love our features! Thank you for sharing! ### 22. Great Ticketing Platform **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Entertainment | Small-Business (50 or fewer emp.) **Reviewed Date:** February 28, 2024 **What do you like best about Brushfire?** Brushfire provides an easy to use experience for the operator and the event guest. Customer support and follow up is excellent for both the operator and event guest as well. I would recommend Brushfire above other popular ticketing platforms. **What do you dislike about Brushfire?** Running custom reports can be a challenge at times. I would like to see that feature easier to use. **What problems is Brushfire solving and how is that benefiting you?** Event ticketing for multiple events. Brushfire ticketing is working very well for our company. **Official Response from Kaylee Cook:** > We're so happy to hear that Brushfire is providing an excellent experience for both operators and event guests. Your kind words will be passed along to our Support Team. We'll definitely take your feedback about custom reports into account as we continue to improve our platform. ### 23. User-friendly for both sides of the event! **Rating:** 4.5/5.0 stars **Reviewed by:** April B. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 24, 2023 **What do you like best about Brushfire?** I love that as an admin, I can log in to the back end and easily navigate the set up for each. I can use templates and not have to recreate the wheel each time. As a viewer/attendee, I can easily see info about the event and register easily. **What do you dislike about Brushfire?** It gets a little clunky on the emails to attendees section. Lots of settings there that do take some time to learn before sending out the email properly. **What problems is Brushfire solving and how is that benefiting you?** It allows all of our staff to log in to their perspective event and track attendees and details. **Official Response from Clayton Waters:** > April, thank you for your feedback! We are working hard to continuously improve Brushfire's ease of use. Here's to your next event! ### 24. Highly recommended **Rating:** 4.5/5.0 stars **Reviewed by:** Jen B. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 31, 2023 **What do you like best about Brushfire?** It saves a ton of time on the day! Also leading up to the day it makes registering very easy, straightforward and gives an accurate up to date count of attendance. It's also helpful for reports afterwards. **What do you dislike about Brushfire?** I find the website can be confusing at times ... it took me quite a long time to figure out how to navigate it and I still sometimes get lost when I need to edit something, **What problems is Brushfire solving and how is that benefiting you?** It makes registering much quicker and easier saving us lots of time before and during the event. **Official Response from Kaylee Cook:** > Jen, we're so happy to hear the platform has helped save you valuable time! Thank you for sharing your experience regarding navigating the website. We greatly appreciate the feedback and will take your thoughts back to the team. ### 25. Brushfire is burns bright! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** June 19, 2024 **What do you like best about Brushfire?** Brushfire is extremely user friendly with pulling reports and collecting information for registration and check-in. **What do you dislike about Brushfire?** I honestly can't think of anything I dislike about Burshfire. **What problems is Brushfire solving and how is that benefiting you?** IT has made our event planning more streamlined. We can now house registrations and cancelaations in one place. Check-in is now a breeze. **Official Response from Tyler Binkley:** > Hi! Thank you for taking the time to leave us such a wonderful review. We are thrilled to hear that you enjoyed your experience with us and that our reporting and registration tools were such a help to you! Your feedback is truly valuable to us and we appreciate your kind words. We look forward to your next event with Brushfire! Best regards, Tyler Binkley ### 26. Easy and powerfull **Rating:** 4.0/5.0 stars **Reviewed by:** Jose C. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 02, 2023 **What do you like best about Brushfire?** It's an all in one platform, offers the flexibility of create your own events with. Easily Integrates video and online platforms with an easy to navigate interface. You can jump to your event with a "create your own" which saver implementation time. Customer service and support is very knowledgeable, we use brushfire very frequently for events every week for all our events with no issues at all. **What do you dislike about Brushfire?** Is not easy to navigate some customization tools, but customer service is really helpful on this. **What problems is Brushfire solving and how is that benefiting you?** Check in is a breeze, we can rely on brushfire for this **Official Response from Ana Horn:** > Hi Jose! We love that you've been able to take advantage of Brushfire's flexibility and utilized our features to integrate with your online platform! Thank you for taking the time to share your thoughts! 😊 Your feedback is very much appreciated! ### 27. Robust Event Registration Platform **Rating:** 5.0/5.0 stars **Reviewed by:** Ben F. | Digital Product Owner, Mid-Market (51-1000 emp.) **Reviewed Date:** November 12, 2023 **What do you like best about Brushfire?** Brushfire is a really fantastic platform for manging multple types of events with an robust API and easy for multple technology levels. With outstanding customer servive and support. **What do you dislike about Brushfire?** limited email scheduling in the platform. **What problems is Brushfire solving and how is that benefiting you?** Scalable for multiple event types, easy for users to build create and manage events, It enables us to run 100's of events every year of a whole range of sizes with ease and flexability. **Official Response from Kaylee Cook:** > Ben, thank you so much for sharing your thoughts! We're so pleased you're happy with the platform and have found our support services helpful. Your feedback is appreciated! ### 28. BrushFire With Ease **Rating:** 5.0/5.0 stars **Reviewed by:** Garett P. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 17, 2023 **What do you like best about Brushfire?** I like speed of check-in and support that they offer. If I have a question, they quickly respond. BrushFire has gone above and beyond any expectation with customer support. You could literally go from no knowledge to hosting an event in 1 week! **What do you dislike about Brushfire?** I would like the confirmation emails to be more customizable. The confirmation email is the first thing the guests receive, not being able to code and add special fiedls is one area of imporvemnt they could do. **What problems is Brushfire solving and how is that benefiting you?** They are solving the issue with E-Tickets listing everything a volunteer signs up for. They have added special coding for us into this area of volunteer registration. **Official Response from Kaylee Cook:** > Garett, thank you so much for taking the time to share! We love that you were able to utilize our speedy check-in app., as well as our support team to streamline your event. We appreciate the valued feedback! 🎉 ### 29. Has revolutionized our registration process. **Rating:** 5.0/5.0 stars **Reviewed by:** Elizabeth R. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 25, 2023 **What do you like best about Brushfire?** It is extremely easy to not only collect, but manage our registrants data in a concise and meaningful way. The custom reports are a gamechanger!. **What do you dislike about Brushfire?** Only thing I wish was their customer service was a bit faster. When I am in crisis it is difficult seeing the message on their chat that they will most likely respond ina few hours. **What problems is Brushfire solving and how is that benefiting you?** Prior to brushfire I was using an online service that allowed people to register, but had no ability for me to manage the data beyond a csv. This program has increased my productivity 10 fold. **Official Response from Ana Horn:** > Thanks for taking the time to share your experience around using Brushfire, Elizabeth! We're constantly trying to improve our services and site, so we appreciate the honest feedback! Thank you! ### 30. They understood what I needed **Rating:** 4.5/5.0 stars **Reviewed by:** Dell S. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 18, 2023 **What do you like best about Brushfire?** They cater to Christian events. They get it. Customer service is awesome! They understood and treated me as though the success of my event truly mattered to them. **What do you dislike about Brushfire?** I could be wrong, but I think there's a small fee even when the event is free. **What problems is Brushfire solving and how is that benefiting you?** I needed a ticketing/registration method that was cost-effective and aligned with our values. Brushfire checked all the boxes! We needed to be able to send out emails before and after the event. **Official Response from Ana Horn:** > Thank you so much, Dell! Our support team really is top-notch! We appreciate your feedback. We're so glad we have been able to meet your company's needs. ### 31. Brushfire user **Rating:** 5.0/5.0 stars **Reviewed by:** Nate H. | College Minister, Small-Business (50 or fewer emp.) **Reviewed Date:** December 23, 2023 **What do you like best about Brushfire?** Clarity about all things ticketing. I love the information it provides **What do you dislike about Brushfire?** Sometimes the format is too busy and therefore confusing **What problems is Brushfire solving and how is that benefiting you?** Brushfire allows us to sell tickets easily **Official Response from Kaylee Cook:** > Nate, thank you for the feedback! We're glad to hear that you find Brushfire's ticketing information clear and helpful. We appreciate your thoughts about the format, and we'll take that into consideration for future improvements. Thank you for using Brushfire for your ticketing needs! ### 32. Goes above and beyond! **Rating:** 5.0/5.0 stars **Reviewed by:** Liz F. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 13, 2023 **What do you like best about Brushfire?** Brushfire is so easy to work with! They are very flexible with our last-minute changes and willing to accommodate all of our requests. Brushfire always makes themselves available, including ticket sale launches late into the evening. They are eager to take on complex customer service issues, including listening to recorded calls and rectifying situations where their staff may have been wrong. Brushfire is always looking to enhance user experience and improve their systems and processes. **What do you dislike about Brushfire?** There is nothing I would say I dislike about Brushfire; that's why we have trusted Brushfire with our ticketing for over ten years and will continue to trust them with our ticketing needs in the future. **What problems is Brushfire solving and how is that benefiting you?** Brushfire handles all of our ticketing needs, from the software to customer service. This is a benefit to us because we don't have the staffing available to take the time needed to make this experience excellent for over 30,000 ticket holders. **Official Response from Kaylee Cook:** > Liz, thank you so much for taking the time to speak into your journey using Brushfire! Your kind words are appreciated and we're so pleased you've had a positive experience! 😊 ### 33. I am the Director of Events for our denomination **Rating:** 4.0/5.0 stars **Reviewed by:** Erik A. | Mid-Market (51-1000 emp.) **Reviewed Date:** October 11, 2023 **What do you like best about Brushfire?** The customer service, usability, and ease of attendee interface is incredible. **What do you dislike about Brushfire?** Sometimes the logic of the fields don't do what we are looking for them to do. But that is also a learning curve on our end. **What problems is Brushfire solving and how is that benefiting you?** They are able to customize our events in a way other platforms are unable to do. **Official Response from Clayton Waters:** > Erik, thank you for sharing your experience with us! We proudly offer support you can rely on and customization that is second to none! ### 34. Brushfire Experience at ONU **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Mid-Market (51-1000 emp.) **Reviewed Date:** November 01, 2023 **What do you like best about Brushfire?** On top of being a great event tool, Brushfire customer support has been excellent. **What do you dislike about Brushfire?** No complaints. We really like Brushfire. **What problems is Brushfire solving and how is that benefiting you?** Brushfire makes it easy for us to publish events that require ticketing. The ticketing process runs very smooth; we have over 100 people at ONU that manage various ticketed events; reporting meets our needs. In a nutshell, Brushfire simplifies the process of publishing many ONU events throughout the year that require assistance from a broad range of people at ONU. **Official Response from Kaylee Cook:** > We love to hear it! Thank you so much for sharing your thoughts! ### 35. Brushfire is very easy to use. Easy setup and user friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Heather V. | Mid-Market (51-1000 emp.) **Reviewed Date:** October 24, 2023 **What do you like best about Brushfire?** I love that we can add on specific things to choose **What do you dislike about Brushfire?** Cost is a little higher than other platforms we have used in the past **What problems is Brushfire solving and how is that benefiting you?** Brushfire has allowed us to open up events to outside organizations without having them added to our church data base **Official Response from Clayton Waters:** > Heather, we're so delighted that Brushfire has helped you expand the reach of your events! ### 36. Best out there! **Rating:** 5.0/5.0 stars **Reviewed by:** Bob S. | Comedian, Small-Business (50 or fewer emp.) **Reviewed Date:** October 23, 2023 **What do you like best about Brushfire?** Great customer support. The tix page is easy for fans to use. No hidden fees. They're honest and honestly the best! **What do you dislike about Brushfire?** Nothing so far...but I've only been using them for about 8 years **What problems is Brushfire solving and how is that benefiting you?** The customer service is fast and always fixes anything I mess up **Official Response from Joel Garza:** > We love to hear it, Bob! Thank you so much for the feedback! We appreciate you!! :) ### 37. Brushfire App **Rating:** 4.5/5.0 stars **Reviewed by:** Kristen S. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 17, 2023 **What do you like best about Brushfire?** Working with Brushfire on our event app has been great. Dustin always responds promptly to questions and is very helpful in assisting with and resolving any issues. We have used the Brushfire app several years without complaints from customers. The app expereince is helpful for our conference attendees and user friendly. **What do you dislike about Brushfire?** The Verris platform has a few things that are not the most user friendly, though they are still functional. When ordering speakers on the faculty pages, it takes a long time to arrow up and down to get everyone into alpha order if they were not entered that way. When navigating the schedule you cannot type in a time, but have to arrow up and down to get the correct time. **What problems is Brushfire solving and how is that benefiting you?** We use Brushfire for ticketing and the event app. **Official Response from Kaylee Cook:** > Kristen, thank you for the valued feedback around using Brushfire's Event App. for your conference! We greatly appreciate you taking the time to share! 😃 ### 38. Versatile, Robust, User-friendly **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Religious Institutions | Small-Business (50 or fewer emp.) **Reviewed Date:** September 14, 2023 **What do you like best about Brushfire?** Brushfire is robust enough to handle our event-registration needs--both on a large scale, and small-group events, too--and still simple enough to learn on the fly. **What do you dislike about Brushfire?** I find most of my frustration in trying to build custom reports--figuring out which fields correspond to the information I want is usually trial-and-error and can be frustrating. **What problems is Brushfire solving and how is that benefiting you?** Brushfire allows me to copy events and edit them to minimize the need to recreate recurring events. Brushfire has become a repository of attendee information from years' worth of events--which makes it easier to see trends and predict variables. **Official Response from Ana Horn:** > Thank you for sharing your feedback! We are working hard to continue improvements to reporting and ease of use across the platform. Appreciate you! ### 39. Great customer service **Rating:** 4.5/5.0 stars **Reviewed by:** Ryan F. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 02, 2023 **What do you like best about Brushfire?** Customer service is amazing and very responsive to helping customize based off each event. **What do you dislike about Brushfire?** Ability to customize payment to accommodate for all options of payments. **What problems is Brushfire solving and how is that benefiting you?** Online payments and reports **Official Response from Kaylee Cook:** > Ryan, we'll pass along your kind words to our support team, thanks! We greatly appreciate your feedback. ### 40. Very pleased with Brushfire! **Rating:** 5.0/5.0 stars **Reviewed by:** Abigail W. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 26, 2023 **What do you like best about Brushfire?** Brushfire makes it easy to find attendees, to create reports, and effectively communicate with attendees. I love the feature of scheduling out emails in advance. And the customer service is top of the line! **What do you dislike about Brushfire?** Sometimes it feels like it is clunky navigating between different pages in the same event. Instead of being able to go straight from one page to another, I have to go through several steps and back tracking to get from one place to another. **What problems is Brushfire solving and how is that benefiting you?** Brushfire makes it incredibly simple and efficient to keep track of attendees and their registration types and payments. The layout of the event information is very streamlined as well. **Official Response from Joel Garza:** > Thanks so much, Abigail! We're so happy you're enjoying our platform, and so glad you noticed that our customer service is top-of-the-line! :) We're constantly trying to improve our site, so we appreciate the honest feedback! Thank you!! ### 41. Strong, solid platform **Rating:** 4.5/5.0 stars **Reviewed by:** Janel S. | Accounting Supervisor/HR, Small-Business (50 or fewer emp.) **Reviewed Date:** August 21, 2023 **What do you like best about Brushfire?** It is relatively easy to find transactions and pull reports. There doesn't seem to be a ton of problems or glitches when using. **What do you dislike about Brushfire?** I feel like the platform could use an update. It's starting to feel dated. I wish your customer service was a little more accessible. **What problems is Brushfire solving and how is that benefiting you?** It has been a great help with our event registration. Easy refund platform. Report pulling is strong. **Official Response from Ana Horn:** > Hi Janel! Thanks for taking the time to share your experience around using Brushfire! 😃 🎊 We're constantly trying to improve our services and site, so we appreciate the honest feedback! Thank you! ### 42. Brushfire has helped our church steward attendees and all of their info for our large scale events. **Rating:** 5.0/5.0 stars **Reviewed by:** Cheyenne B. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 11, 2023 **What do you like best about Brushfire?** What I like the most about Brushfire is how customizable it is. You easily integrate your brand and all your event's needs in one place that is easy for the user experience. **What do you dislike about Brushfire?** I do feel like some of the features are not the most user-friendly. Given that the platform is so customizable, there is quite a bit of a learning curve. I think the reporting feature is essential; however, I think it could be easier to navigate. **What problems is Brushfire solving and how is that benefiting you?** Brushfire creates an all-inclusive experience to communicate with our event attendees. It is easy to integrate into our websites for events. One of my favorite ways it does this is by having customizable ticket types where you can add descriptions and capacity limits for certain types of tickets you promote. **Official Response from Clayton Waters:** > Cheyenne, thank you for sharing your feedback! We are working hard to continue improvements to reporting and ease of use across the platform. 😀 ### 43. Our experience with brushfire has been awesome! **Rating:** 4.0/5.0 stars **Reviewed by:** Jake A. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 11, 2023 **What do you like best about Brushfire?** being able to customize our ticketing site, Easy for customer to purchase or reserve spots, Multiple different reports for any need. **What do you dislike about Brushfire?** The fee structure. We want a low cost option for our attendees **What problems is Brushfire solving and how is that benefiting you?** We have lowered the cost in fees be switching to brushfire. **Official Response from Ana Horn:** > Jake! Thank you so much for your feedback and for taking the time out to share your experience using Brushfire- we appreciate you! 😊 ### 44. Brushfire: An Intuitive but Detailed Platform **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Primary/Secondary Education | Mid-Market (51-1000 emp.) **Reviewed Date:** August 21, 2023 **What do you like best about Brushfire?** Brushfire is any easy way to set up and manage registrations and payments for events. I have used it for private lessons payment, school production seating reservations, and summer camp registrations. It's a versitile platform that allows for a lot of customization on each event. **What do you dislike about Brushfire?** Some features in Brushfire are difficult to understand. Uploading media involves uneccessary steps, and I find that sometimes it's easy to forget to save work. **What problems is Brushfire solving and how is that benefiting you?** Brushfire is an easy way to manage and collect payments attendees. I especially love that I can easily pull up anyone's info to refund them, view my registrations over time, and create reports with any info needed. **Official Response from Ana Horn:** > Thank you so much for taking the time out to share your experience using Brushfire- we appreciate the honest feedback! 😊 🎉 ### 45. Extremely straightforward User interface and great Customer services! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Events Services | Mid-Market (51-1000 emp.) **Reviewed Date:** August 29, 2023 **What do you like best about Brushfire?** The UI is straightforward to use. Setting up an event takes very little time and creating multiple pricing tiers is straightforward and almost anyone can do it. **What do you dislike about Brushfire?** In exploring Brushfire integrating the back-end systems into my company's front-end isn't seamless. We are working on ways with Brushire to make the integration better and easier. **What problems is Brushfire solving and how is that benefiting you?** They are working on authentication so we can authenticate our users into registration and make the front experience more customizable and more specifically branded **Official Response from Kaylee Cook:** > Thank you so much for your feedback and for taking the time out to share your experience using Brushfire- we appreciate you! 😊 🎉 ### 46. Brushfire is the best! **Rating:** 5.0/5.0 stars **Reviewed by:** Emma B. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 18, 2023 **What do you like best about Brushfire?** I use brushfire to help plan and organize nonprofit events of all sizes! I love that it works well for a 15-person event as well as one with 3000 people! Many competitors don't offer the customizations like Brushfire does and it makes the whole process super simple. **What do you dislike about Brushfire?** Brushfire also has other features like a streaming platform and app that are still evolving. These platforms work great, but weren't a fit for what our company needed at the time. **What problems is Brushfire solving and how is that benefiting you?** Brushfire helps solve the logistics issues of payment and communicattion with attendees, and also alows us to customize reports to share with sponsors, stakeholders, venues, etc. **Official Response from Clayton Waters:** > Emma, we couldn't have said it better ourselves, "Many competitors don't offer the customizations like Brushfire does..." Thank you for the kind words. We are here to make your events a success! ### 47. Fantastic and flexible event management tool. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Religious Institutions | Mid-Market (51-1000 emp.) **Reviewed Date:** April 18, 2023 **What do you like best about Brushfire?** This platform has had continuous upgrades and additions to its tools and features that covers a range of functionality. It is an easy to use an intuitive system for both admins and end users. **What do you dislike about Brushfire?** Brushfire doesn't support many currencies outside of dollars and pounds. If you're running events that require a payment gateway make sure you confirm that Brushfire can support the currency. It is important to note that there have been occasions the Brushfire team have developed and included requested currencies so please talk to them too. **What problems is Brushfire solving and how is that benefiting you?** For large events many simple event management and registration platforms don't scale up very well and can be very difficult to manage and administrate attendees. Brushfire has done a very good job at ensuring admins and managers can access and use the data as efficiently as possible. **Official Response from Ana Horn:** > Hello! So glad you're noticing our improvements over time. We love to hear how Brushfire has worked for you. We're always looking for ways to make our platform better, so thank you for the honest feedback! ### 48. Great tool for event registration, large or small **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Events Services | Mid-Market (51-1000 emp.) **Reviewed Date:** April 11, 2023 **What do you like best about Brushfire?** Brushfire is very user-friendly. Working for an organization with many repeat conferences, trips and events, the ability to copy a previous event has made my job much more manageable. The existing reports and the option to create my own make providing information to our event contacts a breeze. Customer support is also outstanding! **What do you dislike about Brushfire?** Many of the events we support allow registrants to make payments. I'm often asked where folks can see their balance due on the confirmation email/receipt. If something like this could be added so folks can readily see where they are in their payment schedule, it would make Brushfire nearly perfect in the registration world! **What problems is Brushfire solving and how is that benefiting you?** Brushfire provides an easy-to-understand platform for our attendees to register. I'm able to build and support more events in less time than using our previous in-house system. **Official Response from Ana Horn:** > Great news! We actually JUST updated this feature to make Payment Plan Details display much more clearly on the Confirmation Emails and Receipts. Be sure to check it out and reach out if you have questions. Thank you! ### 49. Working with Brushfire is a dream! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Mid-Market (51-1000 emp.) **Reviewed Date:** April 11, 2023 **What do you like best about Brushfire?** Their software is wonderful and helps us accomplish all of our event registration needs, I love the east to use interface for users, and their team is so helpful & quick to respond when we need them! **What do you dislike about Brushfire?** There are occasionally a few restrictions or limitations that we have to trouble shoot and navigate, but the team is always pretty helpful in finding a solution to accomplish what we need done. **What problems is Brushfire solving and how is that benefiting you?** Brushfire is helping us register our guests and collect payment in easy ways. Historically, we had to go through a cumbersome, time consuming system that only a few people knew how to work, but with Brushfire, anyone in our organization is able to set up an event and manage it with ease! **Official Response from Clayton Waters:** > Hello! Thank you for sharing your experience on how Brushfire has helped you streamline your events! 🥳 ### 50. All Encompassing Event Management Resource **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** November 21, 2023 **What do you like best about Brushfire?** Brushfire makes it easy to access each feature, easily pull registration reports **What do you dislike about Brushfire?** Sometimes to make small changes to have to go through extra steps **What problems is Brushfire solving and how is that benefiting you?** We host an online conference, and Brushfire allows registrants to to register for their appropriate category and for us to communicate with them regarding logistics. **Official Response from Kaylee Cook:** > Thank you for choosing to partner with Brushfire for your conference! We appreciate your feedback and we're delighted that your registration needs are being met! ## Brushfire Discussions - [What is Brushfire used for?](https://www.g2.com/discussions/what-is-brushfire-used-for) - [Has anyone used this for events where you assign seats (i.e. like a concert?)](https://www.g2.com/discussions/35846-has-anyone-used-this-for-events-where-you-assign-seats-i-e-like-a-concert) - [View Brushfire pricing details and edition comparison](https://www.g2.com/products/brushfire/reviews?page=3§ion=pricing&secure%5Bexpires_at%5D=2026-07-20+08%3A12%3A32+-0500&secure%5Bsession_id%5D=ec4f37d9-19d3-48e2-9a48-56fe38c51e35&secure%5Btoken%5D=70f6a0be591ddfd510bcab61269d3815affcb59b3ca2658dc6a8812fd6a4e236&format=llm_user) ## Brushfire Integrations - [Google Analytics](https://www.g2.com/products/google-analytics/reviews) - [HubSpot Marketing Hub](https://www.g2.com/products/hubspot-marketing-hub/reviews) - [Salesforce Spiff](https://www.g2.com/products/salesforce-spiff/reviews) - [Slack](https://www.g2.com/products/slack/reviews) - [Square Payments](https://www.g2.com/products/square-payments/reviews) - [Square Point of Sale](https://www.g2.com/products/square-point-of-sale/reviews) ## Brushfire Features **Registration** - Event creation - User registration process - Payment processing - Mobile check-in - On-site tickets and registration **Marketing and Communications** - Lead generation and retrieval - Social media promotion - Email customization - Contact list management **Box Office** - Ticket Types - Branding & Customization - Event Communications - E-Commerce - Fundraising - Event Analytics **Generative AI** - AI Text Generation **Marketing and Communications** - Email automation - Email customization - Contact list management - Social media promotion - Lead generation and retrieval **Attendee Engagement** - Social media integrations - Attendee networking - Attendee surveys-attendee engagement **Agentic AI - Event Registration & Ticketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration **Event Operations** - Session scheduling - Exhibition management **Registration** - Event creation - User registration process - Mobile check-in **Attendee Engagement** - Event agendas and schedules - Floor plans / maps - Attendee networking - Attendee surveys **Platform** - Performance and reliability - Reporting and dashboards - API / integrations - Multiple event management **Generative AI** - AI Text Generation **Agentic AI - Event Management Platforms** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration **Agentic AI - Event Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making ## Top Brushfire Alternatives - [Eventbrite](https://www.g2.com/products/eventbrite/reviews) - 4.3/5.0 (909 reviews) - [Cvent Event Marketing & Management](https://www.g2.com/products/cvent-event-marketing-management/reviews) - 4.3/5.0 (2,230 reviews) - [RingCentral Events](https://www.g2.com/products/ringcentral-events/reviews) - 4.5/5.0 (922 reviews)