--- title: Brushfire Reviews meta_title: 'Brushfire Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 168 reviews by the users' company size, role or industry to find out how Brushfire works for a business like yours. aggregate_rating: rating_value: 4.7 review_count: 168 scale: '5' date_modified: '2026-07-18' parent_category: name: Event Management url: https://www.g2.com/categories/event-management --- # Brushfire Reviews **Vendor:** Brushfire Technology **Category:** [Event Management Platforms](https://www.g2.com/categories/event-management-platforms) **Average Rating:** 4.7/5.0 **Total Reviews:** 168 ## About Brushfire Backed by award-winning service and support, Brushfire Ticketing is designed to simplify and optimize the sale of event tickets and registrations across a wide range of sectors. Notably a Square Preferred Partner, the platform provides an ecosystem that includes sought-after integrations and highly customized event applications while providing dedicated customer and attendee support beyond transactional interactions. Brushfire Ticketing empowers sellers to increase their bottom line while providing a seamless experience for ticket buyers and registrants by focusing on revenue optimization with tools like dynamic pricing and data-driven reporting. Key features and benefits include: Flexible Ticketing and Registration: The platform accommodates diverse ticketing structures, including time-slotted admissions, season passes, and variable pricing. Registration processes are customizable, enabling efficient management of attendee information. Virtual Event Capabilities: Brushfire supports virtual events, allowing organizations to connect with audiences online through live streams, interactive experiences, and digital content. This expands reach and engagement, making events more accessible to a wider audience. Embedded Events—Brushfire allows sellers to seamlessly integrate ticket sales and registration directly onto their website so attendees experience a smooth, simple, branded purchase process. This eliminates the need for redirects, streamlines the purchasing process, and enhances user convenience, leading to higher conversions and greater event engagement. Custom Event App: Brushfire's Bespoke Event app isn’t a generic container app—it’s a fully customized, one-of-a-kind app designed specifically for you. Created to enhance the event experience, the app enables attendees to easily navigate the event, stay up-to-date with real-time information, and effortlessly connect with fellow attendees. Integrated Application Functionality: With Brushfire’s high-value integrations, you get the power of Brushfire plus seamless connections to essential applications like CartStack, Afterpay, Referral Rock, and more. Square Partnership: Trusted by Square for its ability to handle high-volume transactions, this partnership ensures smooth, secure payment processing. Brushfire integrates seamlessly with Square, providing an all-in-one solution for ticket sales, add-on sales, and onsite transactions. Additionally, the collaboration allows Brushfire to offer discounted rates on fees and equipment. Data Analysis and Reporting: Comprehensive reporting tools provide data-driven insights into attendance, sales, and engagement, empowering smarter decisions and revenue growth. Dedicated Support: Brushfire sets itself apart with expert in-house attendee support, building strong customer relationships by handling every call and email from attendees. They also offer onsite setup, training, and check-in assistance, ensuring your event runs smoothly and fostering trust and loyalty throughout the process. Save Time. Save Money. Sell More with Brushfire. ## Brushfire Pros & Cons **What users like:** - Users praise Brushfire for its **ease of use** , which simplifies event management and enhances overall experience. (42 reviews) - Users appreciate the **responsive customer support** of Brushfire, valuing quick and effective assistance throughout their events. (40 reviews) - Users value the **ease of managing events** with Brushfire, appreciating its user-friendly ticketing and responsive support. (30 reviews) - Users praise the **unparalleled customer service** of Brushfire, highlighting their prompt and professional support in resolving issues. (28 reviews) - Users appreciate the **ease of ticketing process** on Brushfire, enjoying control and customization for their events. (27 reviews) - Ticketing System (21 reviews) - Timely Support (19 reviews) - Easy Setup (18 reviews) - Users commend Brushfire's **prompt response times** , ensuring quick assistance and effective resolution of any issues encountered. (18 reviews) - Navigation Ease (17 reviews) **What users dislike:** - Users find the **missing features** in Brushfire hinder effective group management and create a tedious experience. (10 reviews) - Users face **ticketing issues** with Brushfire, including inefficient manual processes and awkward systems for sales and notifications. (10 reviews) - Users find **limited customization** in Brushfire, needing developers for complex integrations with other systems like Rock RMS. (9 reviews) - Users are frustrated by the **inefficient manual data import** required due to lack of integration with Raisers Edge NXT. (8 reviews) - Users find the **steep learning curve** of Brushfire challenging, necessitating time for mastering advanced functionalities. (8 reviews) - Poor Reporting (7 reviews) - Users find Brushfire's interface **not user-friendly** , experiencing confusion and a steep learning curve despite good support. (6 reviews) - Expensive (5 reviews) - High Fees (5 reviews) - Payment Issues (5 reviews) ## Brushfire Reviews ### 1. Accessibility and Willingness to Help **Rating:** 5.0/5.0 stars **Reviewed by:** Russell D. | Assistant Athletic Director, Enterprise (> 1000 emp.) **Reviewed Date:** December 11, 2024 **What do you like best about Brushfire?** The staff and representatives of Brushfire have always been easily accessible and willing to help. When I have made a mistake or missed scheduling an event, Brushfire quickly renders assistance and fixes what needs to be fixed. And, they are always checking on our progress. I am new to my position and Brushfire staff educated me with ease of implementation. They have also created individual thumbnails for all of our schools to reduce confusion when purchasing tickets for an event. **What do you dislike about Brushfire?** When customers purchase an incorrect ticket or buy season tickets and their child does not make the desired team, not being able to refund the order fees. However, I do not think that is Brushfire's problem. **What problems is Brushfire solving and how is that benefiting you?** Brusfhire has created an easy platform to purchsae tickets to event without using cash. The home screen for our district shows individual thumbnails for events hosted at certain campuses. This allows the consumer an opportunity to purchase a ticket for events with ease. They also created QR codes for student athletes and staff to enter athletic events for the entire year. **Official Response from Kelly Keresztury:** > Hi Russell! Thank you so much for your GREAT review! We're so excited to hear that you're having such a positive experience with us! Your feedback means the world, and we're incredibly grateful for you and your team. We can't wait to help make your next season just as amazing! 🎉 Thank you again! Kelly Keresztury | Customer Success Manager ### 2. Brushfire is user friendly with great customer support! **Rating:** 5.0/5.0 stars **Reviewed by:** Donna H. | Administrative Assistant NBISD Athletics Dept., Enterprise (> 1000 emp.) **Reviewed Date:** December 09, 2024 **What do you like best about Brushfire?** Brushfire ticketing is an intuitive platform that offers a seamless user experience. It’s easy to navigate, making event setup and ticket management straightforward. The platform doesn’t require much technical expertise, making it accessible for organizers of all levels. Brushfire is designed for frequent use, especially for recurring events. Its ease of use makes it a great choice for School District Athletics as well as other School events. The communication is excellent, with quick responses from their customer support team ensuring any questions or issues are handled promptly. Overall, Brushfire is an excellent choice for event organizers looking for simplicity, responsive support, and reliable features. **What do you dislike about Brushfire?** The main issues I have had with Brushfire have been related to user errors from our customers. Sometimes there isn't a solution for dealing with people that don't pay attention. **What problems is Brushfire solving and how is that benefiting you?** Organizing events and managing ticketing manually can be time-consuming and prone to errors. Brushfire helps streamline the complexities of event management, reduces the stress of managing ticketing, and provides a better experience for our attendees. **Official Response from Kelly Keresztury:** > Hi Donna! Thank you so much for your wonderful review! We’re thrilled to hear that you’re having such a positive experience with us. Your feedback truly means a lot, and we’re incredibly grateful for your support. Looking forward to helping make your next event just as great! 🎉 Kelly Keresztury | Customer Success Manager ### 3. Really good and always improving software! **Rating:** 5.0/5.0 stars **Reviewed by:** Dan G. | Next Gen Strategist , Mid-Market (51-1000 emp.) **Reviewed Date:** January 15, 2025 **What do you like best about Brushfire?** Customer Service is second to none. They are always prepared to assist and make sure you are successful. Johan has been a standout for sure. The service outperforms its competitors and does it at a reasonable price. **What do you dislike about Brushfire?** Sometimes it can take what feels like unnecessary clicks to do a task. Also, the interface can be slow for both the backend and frontend. **What problems is Brushfire solving and how is that benefiting you?** We need to register and then do a myriad of tasks to ensure our attendees are where they need to be and their needs are met. Brushfire quite literally took a task that took a team of people a week to do and reduced the admin load to a few hours for one staff person. It also helped us improve our attendee registration experience greatly. **Official Response from Tyler Binkley:** > Hi Dan! Thank you for taking the time to leave us such a wonderful review. We are thrilled to hear that you enjoyed your experience with us and that our Customer Support met your expectations. Johan is amazing, and we are so thankful to have him on our team! Your feedback is truly valuable to us and we appreciate your kind words. We look forward to your next event with Brushfire! Best regards, Tyler Binkley | Customer Success Manager ### 4. I use Brushfire to create tickets for events at a local builders organization **Rating:** 5.0/5.0 stars **Reviewed by:** Jared L. | Director, Business Applications, Small-Business (50 or fewer emp.) **Reviewed Date:** May 02, 2025 **What do you like best about Brushfire?** Brushfire makes building events incredibly easy but what I love the most is how good the reporting is out of the box. Previously I would spend hours building reports to review data, track attendees, etc. Now I have reports I can grab and send off to my partners at ease! **What do you dislike about Brushfire?** I wish there was a support number I could call. Putting in tickets and waiting is frustrating at times. **What problems is Brushfire solving and how is that benefiting you?** Event ticketing, registration, and checkin **Official Response from Kelly Keresztury:** > Hi Jared! Thank you so much for taking the time to leave such a thoughtful review — we’re thrilled to hear that Brushfire has helped simplify your event setup and that our reporting tools are saving you valuable time! We also appreciate your honest feedback about support. While we don’t currently offer a direct support phone line, we do provide several flexible support options, including the ability to book a call with a member of our fantastic support team at your convenience. We’re committed to making sure you get the help you need, when you need it. Thanks again for being a part of the Brushfire community — here's to your next event! 🎉 Kelly Keresztury | Customer Success Manager ### 5. Brushfire has been transcendent in organizing our events **Rating:** 5.0/5.0 stars **Reviewed by:** Caleb B. | Budget Accountant, Mid-Market (51-1000 emp.) **Reviewed Date:** May 21, 2025 **What do you like best about Brushfire?** I like how easy it is to navigate between the different events and how it helps to track all the relevant information for each event. **What do you dislike about Brushfire?** I can't say that I have any complaints about Brushfire **What problems is Brushfire solving and how is that benefiting you?** For a company that has many events throughout the year, being able to track and keep them all separate and plan them in advance is very beneficial. **Official Response from Tyler Binkley:** > Hey Caleb, Thank you for taking the time to leave us such a wonderful review. We are thrilled to hear that you enjoyed your experience with us and that our our platform has been able to assist you in your events! Your feedback is truly valuable to us and we appreciate your kind words. We look forward to your next event with Brushfire! Best regards, Tyler Binkley | Customer Success Manager ### 6. Matt (and Troy as well as anyone who has ever helped me) is the bomb!! **Rating:** 3.5/5.0 stars **Reviewed by:** John M. | Owner, Producer, Director, Small-Business (50 or fewer emp.) **Reviewed Date:** December 09, 2024 **What do you like best about Brushfire?** I am an older small business owner who is technically challenged. I can not handle all the steps it takes to post my shows. Matt has been amazing. Very kind and patient with me as I am easily stressed out! TY to all on the team who have helped me since I joined the site months ago. Also, there may be a few items I am others on my team would add to your system that would help us but overall the experience has been very good. We left another ticket agency (famous one) and we are glad to have found Brushfire! Peace John F. McDonald, Jr **What do you dislike about Brushfire?** There is a need for a better seating chart of my space. I sent the suggestion over to Matt to share with the team. **What problems is Brushfire solving and how is that benefiting you?** Setting up my 5 cabaret shows to sell tickets. **Official Response from Kelly Keresztury:** > Hi John, Thank you so much for the kind words about Matt and our entire Customer Support team - we couldn’t agree more, they are the best! We truly value our partnership with you and your team, and we're excited for many more successful events in the months and years ahead. Here's to your next event! Kelly Keresztury | Customer Success Manager ### 7. A User Friendly Way to Promote Events **Rating:** 4.0/5.0 stars **Reviewed by:** Tim B. | Music Operations Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** May 20, 2025 **What do you like best about Brushfire?** I love how accessible it is! It's intuitive and not hard to learn the different features. **What do you dislike about Brushfire?** I do wish some of the more advanced aspects, such as adding complex features were easy to identify and that training was easier to find. **What problems is Brushfire solving and how is that benefiting you?** They are continually updating the ease of event features such as using templates to continue event management. **Official Response from Tyler Binkley:** > Hi Tim, Thank you for taking the time to leave us such a wonderful review. We are thrilled to hear that you enjoyed your experience with us and that our product met your expectations. Thank you for your candor on the functionality. We would love to hear more about your experience and the specific items you are referencing so we can continue to grow, develop, and improve our Help Center. Here is my email, Tyler@Brushfire.com. Please feel free to email me there, and I would be happy to connect. Your feedback is truly valuable to us and we appreciate your kind words. We look forward to your next event with Brushfire! Best regards, Tyler Binkley | Customer Success Manager ### 8. Brushfire keeps events organize and registration process smooth. **Rating:** 4.0/5.0 stars **Reviewed by:** James S. | Jupiter Kids Director, Mid-Market (51-1000 emp.) **Reviewed Date:** October 24, 2024 **What do you like best about Brushfire?** We utilize Brushfire for many large events within our church. From using previous software, I appreciate how easy it is to process a refund through Brushfire. In the past, it took our organization multiple steps and staff members to do one refund. With Brushfire, it was just clicking a couple buttons. When we needed support from Brushfire, help has come quickly and clearly. **What do you dislike about Brushfire?** We have singular events that occur simultaneoulsly at multiple locations. For example, our kids camps are a single event in our church. However, they occur across 12 locations within the same week. Because of that, our team needed to create a single event with 12 different registraiton types. This caused some confusion among our registrants. It would be great if there was an additional way to filter registrations where they select the location, but only see one option. **What problems is Brushfire solving and how is that benefiting you?** Brushfire has taken over much of the work involved in our registration processes for major events. It organizes all attendee information and process payment information, which creates ease of mind financially when preparing for an event. **Official Response from Rachel Kaiser:** > Thank you for your positive feedback! We're thrilled to hear that you appreciate our customer support and find our check-in process seamless. We value your input on the media and graphics section and will definitely take that into consideration and pass it along to our team for future improvements. We're glad to hear that Brushfire is helping you manage multiple shows efficiently and enhancing your operations. If you have any further suggestions or need assistance with anything else, please feel free to reach out to help@brushfire.com. We're here to help and ensure your experience with Brushfire is top-notch! ### 9. User friendly interface & great for productivity **Rating:** 4.5/5.0 stars **Reviewed by:** Jakoba M. | AS Marketing & Administrative Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** February 25, 2025 **What do you like best about Brushfire?** What I like best about Brushfire if how easy it was to learn to use. I had no formal training or any workshop to learn it, but I immediately could transfer skills learned previously to set up our camps. Also, customer support is always responsive and quick!! **What do you dislike about Brushfire?** There are a few glitches that happen and can cause a pain when working with clients. **What problems is Brushfire solving and how is that benefiting you?** The forms being signed on the interface so we do not have to physically have forms, parents or guardians can sign within. **Official Response from Tyler Binkley:** > Hi Jakoba, Thank you for taking the time to leave us such a wonderful review. We are thrilled to hear that you enjoyed your experience with us. Your feedback is truly valuable to us and we appreciate your kind words. We look forward to your next event with Brushfire! Best regards, Tyler Binkley | Customer Success Manager ### 10. A Well Designed System with Fantastic Customer Support **Rating:** 4.0/5.0 stars **Reviewed by:** Kim M. | Box Office Administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** September 17, 2024 **What do you like best about Brushfire?** • Support personel are fantastic • Availability of support when needed • Flexible - can meet a lot of different needs • professional, clear, up-to-date interface • affordable for a small non-profit theatre • seemless experience for online ticket buyers • very few technical glitches so far • attitude of constant improvement and willingness to take customer feedback very seriously. • navigation within the back end is very easy with multiple ways to jump to a different section **What do you dislike about Brushfire?** • Season Ticket system is awkward - doesn't feel fully finished • Making identical corrections/changes to multiple performances is tedious • Gift card system (using Square Gift Cards) requires an awkward workaround due to lack of support for split payments (e.g. part by gift card, part by credit card) **What problems is Brushfire solving and how is that benefiting you?** It is reducing the number of customer complaints due to either software glitches or difficult interfaces. It gives me the ability to change many things myself, although the staff are very willing to do things for me if desired. **Official Response from Rachel Kaiser:** > Thank you for your feedback! We're glad to hear that you appreciate our fantastic customer support, flexibility, and user-friendly interface. We're sorry to hear about the challenges you've experienced with season tickets and gift cards. We value your input and will share your concerns with our development team for future improvements. We're glad to hear that Brushfire is helping to reduce customer complaints and is empowering you to make changes easily. If you have any further feedback or need assistance, please don't hesitate to send me an email at rachel@brushfire.com. I would be happy to schedule a meeting to discuss these items. We're here to help and are committed to continuously improving our services! Rachel Kaiser Customer Success Manager ### 11. Easy and Organized **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Religious Institutions | Mid-Market (51-1000 emp.) **Reviewed Date:** June 08, 2025 **What do you like best about Brushfire?** Brushfire helps to simplify the registration process for our families. It helps us keep our event registrations organized with all of the information in one place. **What do you dislike about Brushfire?** So far, I am pretty blow away at how easy it is to use. **What problems is Brushfire solving and how is that benefiting you?** All of our registration information, permission forms, waivers, and payments are all in one place. **Official Response from Tyler Binkley:** > Hi! Thank you for taking the time to leave us such a wonderful review. We are thrilled to hear that you enjoyed your experience with us and that our platform is exceeding your expectations! Your feedback is truly valuable to us, and we appreciate your kind words. We look forward to your next event with Brushfire! Best regards, Tyler Binkley | Customer Success Manager ### 12. Set and forget type of solution **Rating:** 5.0/5.0 stars **Reviewed by:** Daniel M. | Director of Marketing, Mid-Market (51-1000 emp.) **Reviewed Date:** March 19, 2025 **What do you like best about Brushfire?** Most helpful thing is that they do all of the work for us! The pricing model is great for us. We build the cost into the price of the ticket and the guest won't even notice! Very strong customer service options as well. **What do you dislike about Brushfire?** There aren't any I'm aware of yet. But I would want to know if there are more options for using our campus colours and brand on a sign up. Customization. **What problems is Brushfire solving and how is that benefiting you?** It is solving our Athletic Camps, Youth Quake, and perhaps our performing arts sign ups! **Official Response from Tyler Binkley:** > Hi Daniel, Thank you for taking the time to leave us such a wonderful review! We are thrilled to hear that you enjoyed your experience with us and that our Customer Support Team and our platform as a whole exceeded your expectations. Your feedback is truly valuable to us and we appreciate your time to share the kind words. We look forward to your next event with Brushfire! Best, Tyler Binkley | Customer Success Manager ### 13. Brushfire Review **Rating:** 5.0/5.0 stars **Reviewed by:** Traci G. | Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** August 20, 2024 **What do you like best about Brushfire?** One of the most helpful aspects of using Brushfire is how intuitive and easy it is for customers to navigate. The platform is designed with the end-user in mind, making the ticket purchasing or event registration process straightforward and seamless. This user-friendly experience not only enhances customer satisfaction but also increases the likelihood of successful event participation, as attendees can quickly and easily secure their spots without any hassle. **What do you dislike about Brushfire?** While Brushfire excels in many areas, one of the least helpful aspects is the lack of comprehensive support during the initial setup phase. For users who are new to the platform, the process of configuring events and integrating various features can be a bit challenging without sufficient guidance. Although the platform is generally user-friendly, more robust setup assistance or clearer onboarding tutorials could significantly enhance the experience for first-time users. **What problems is Brushfire solving and how is that benefiting you?** Brushfire tackles the challenge of managing event registrations by making the process much easier and more straightforward. Plus, attendees find it simple to sign up, which means more people are likely to join in. **Official Response from Tyler Binkley:** > Hi Traci! Thank you for taking the time to leave us such a wonderful review. We are thrilled to hear that you enjoyed your experience with us was smooth, user friendly, and intuitive to ensure a success for your events. Your feedback is truly valuable to us and we appreciate your kind words. As well, thank you for your feedback and ways to which we can improve. I would love to connect with you to hear more about your customer journey, how we can best help, and continually improve for our customers. Here is my email, tyler@Brushfire.com. Please feel free to reach out and we can connect. Thank you for your time, and we look forward to your next event with Brushfire! Best regards, Tyler | Customer Success Manager ### 14. Would strongly recommend! **Rating:** 5.0/5.0 stars **Reviewed by:** April D. | Family Ministry Events Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** October 24, 2024 **What do you like best about Brushfire?** Whenever I have an issue, Brushfire quickly gets back to me and helps me resolve it. I have receommended it to other ministries in our church as an easier alternate to collecting information for events as well as having a team to troubleshoot and problem solve. **What do you dislike about Brushfire?** There truly isn't anything to dislike. Typically my own frustration stems from me not knowing or understanding how to properly utlize all of the features that Brushfire offers. **What problems is Brushfire solving and how is that benefiting you?** Collecting information such as waivers and forms and keeping them in a digital space for us rather than paper. This makes it so much faster for us to locate when those items are needed. **Official Response from Kelly Keresztury:** > Hi April! Thank you so much for your fantastic review! We’re absolutely thrilled to hear that you're having a great experience with us. Your feedback means the world to us, and we’re truly grateful! Here’s to your next event! 🎉 Kelly Keresztury | Customer Success Manager ### 15. Great Support and Service **Rating:** 5.0/5.0 stars **Reviewed by:** Christie M. | Program Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** October 30, 2024 **What do you like best about Brushfire?** Brushfire has been very helpful for the events that I've coordinated. Their support team provides timely and hands on service. I have felt very comfortable and confident leading up to and during my events! As a new user of the platform, I was able to learn a lot in a short amount of time! **What do you dislike about Brushfire?** The text field in the evnet description is not user friendly and it's a bit limited in how it can be modified or visually appealing. **What problems is Brushfire solving and how is that benefiting you?** Brushfire helps me track registrations in advance of my event and to provide a smooth, quick, and easy check-in process for our attendees at the event. **Official Response from Kelly Keresztury:** > Hi Christie! Thank you for taking the time to leave us such a great review! We are happy to hear that you are enjoying your experience and partnership with us. Your feedback is incredibly valuable, and we truly appreciate it. Regarding the user-friendliness of our event description/content area, I have submitted your feedback to our product team for their review. Once again, thank you for your input, and we look forward to your next event! 🎉 Best, Kelly Keresztury | Customer Success Manager ### 16. Brushfire is very easy to use and has great customer service! **Rating:** 5.0/5.0 stars **Reviewed by:** Ben S. | Online Campus Connections Pastor, Mid-Market (51-1000 emp.) **Reviewed Date:** October 22, 2024 **What do you like best about Brushfire?** We use Brushfire for Online Conferences and the platform works great even at a large scale! It is super user friendly and allows for many customizable options. Not only is the platform reliable, it also is easy to create a cohesive look that matches the event. I also love the quick response time from the Brushfire team. Anytime I need assistance, they are very quick to help resolve any issue or to give insight on how we can elevate what we do for our online events. I would recommend Brushfire to anyone looking for a service to help them with event registration or online events. **What do you dislike about Brushfire?** There is really not much of a downside to using Brushfire. I just cannot wait to see how they continue to innovate the platform and create even more customizablilty. **What problems is Brushfire solving and how is that benefiting you?** It is a platform that allows for a customizable event. **Official Response from Kelly Keresztury:** > Hello Ben! Thank you for taking the time to leave us such a kind review. We're delighted to hear that you're enjoying your experience with us, whether it's our customer support or the reliability for both customers and your staff! Your feedback is truly valuable to us and we are looking forward to your next event with Brushfire! Best, Kelly Keresztury | Customer Succes Manager ### 17. Great Vendor and Ministry Partner **Rating:** 5.0/5.0 stars **Reviewed by:** Kevin W. | Senior Executive Director of Events, Mid-Market (51-1000 emp.) **Reviewed Date:** May 11, 2024 **What do you like best about Brushfire?** We have been using Brushfire for several years for ticked events, conferences and camp registration. The ticketing process is very user friendly and the customer service is great! We are thankful for the Brushfire team! **What do you dislike about Brushfire?** There is not much to dislike. Any time there is a bug, the customer service team resolves it. **What problems is Brushfire solving and how is that benefiting you?** We love the customer service that comes with ticketing questions and refunds. The custom themes help make pages look like we created them. **Official Response from Tyler Binkley:** > Hi Kevin! Thank you for taking the time to leave us such a wonderful review. We are thrilled to hear that you enjoyed your experience with us and that our product and services met your expectations. We are thankful for your many years of partnering with us. Your feedback is truly valuable to us and we appreciate your kind words. We look forward to your next event with Brushfire! Best regards, Tyler ### 18. Great program with great reports **Rating:** 5.0/5.0 stars **Reviewed by:** Renae D. | Director of Operations, Mid-Market (51-1000 emp.) **Reviewed Date:** July 02, 2024 **What do you like best about Brushfire?** We love the built in reports, but love even more the ability to build custom reports to meet individual needs of each event. Having the ability to have updated reports scheduled to email directly to my inbox is a super plus! We use Brushfire often and love the ability to duplicate repeat events. Brushfire is easy to use for our team and for our guests. We generally build our own events, but when needed, the Brushfire customer support team has always been awesome! **What do you dislike about Brushfire?** Everything has always been great and we have nothing to complain about. :) **What problems is Brushfire solving and how is that benefiting you?** Brushfire assists with an online platform for our guests to register and pay for events. They are able to make check in and check out selections, rooming selections and provide other info like dietary needs and t-shirt sizes. Having an online platform for guests to utilize eliminates the need for a staff person to handle these registrations in person. **Official Response from Tyler Binkley:** > Hi Renae! Thank you for taking the time to leave us such a wonderful review. We are thrilled to hear that you enjoyed your experience with us and to hear how Brushfire has been able to help you and your team! Your feedback is truly valuable to us and we appreciate your kind words. We look forward to your next event with Brushfire! Best regards, Tyler Binkley | Customer Success Manager ### 19. THE BEST TICKET PLATFORM! **Rating:** 5.0/5.0 stars **Reviewed by:** Starla M. | Owner-Professional Organizer, Small-Business (50 or fewer emp.) **Reviewed Date:** December 11, 2024 **What do you like best about Brushfire?** The customer support is amazing! When I need to set up a new event or have a question, someone is very quick to respond with kindness, support, and answers! Brushfire is easy to use and has every feature you will ever need. It is rare to receive exceptional customer service these days and they do it! **What do you dislike about Brushfire?** Nothing! They far exceed my expectations each and every event. **What problems is Brushfire solving and how is that benefiting you?** None currently. **Official Response from Kelly Keresztury:** > Hi Starla! Thank you so much for taking the time to leave us such a fantastic review! We're delighted to hear that you have had a tremendous experience with us and that our products and customer support met and exceeded your expectations. Your feedback means the world to us, and we truly appreciate your kind words. Here's to your next FABULOUS event! 🎉 Kelly Keresztury | Customer Success Manager ### 20. Helpful for Planning Your Event **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Religious Institutions | Mid-Market (51-1000 emp.) **Reviewed Date:** April 22, 2025 **What do you like best about Brushfire?** It's an all-in-one events platform that allows you to organize your company's events accordingly. **What do you dislike about Brushfire?** It is not necessarily intuitive. There is a steep learning curve. **What problems is Brushfire solving and how is that benefiting you?** Brushfire helps us keep our registration data secure and up-to-date for all of our events. **Official Response from Kelly Keresztury:** > Hi there, Thank you for taking the time to share your experience with Brushfire — we’re so glad to hear that our all-in-one platform has been helpful for organizing your company’s events! We also appreciate your honest feedback about the learning curve. While we aim to make our platform as intuitive as possible, we know there’s always room to improve. In the meantime, our team offers a variety of resources — including help articles, training videos, and the option to book a call with our support team — to help make getting started easier. Thanks again for your review. We're always here to help and here's to your next event! 🤗 Best, Kelly Keresztury | Customer Success Manager ### 21. Makes my job easier. **Rating:** 5.0/5.0 stars **Reviewed by:** Will C. | Online Minister, Mid-Market (51-1000 emp.) **Reviewed Date:** June 08, 2024 **What do you like best about Brushfire?** Brushfire makes my job easier in managing large, ticketed events in person and online. Their ticketing system is easy to use for both the ticket holder and the event manager. Implementation of their system into our events was simple. Their customer service is highly responsive, knowledgeable, and helpful. I recommend Brushfire to any organization needing ticket and event management and registration. **What do you dislike about Brushfire?** There are a small number of people at every event we do who get their Order Number and Attendee Number confused when accessing the event registration site. But Brushfire's customer support has helped fix this issue with each occurrence. **What problems is Brushfire solving and how is that benefiting you?** Brushfire is solving my problem with selling tickets to events that people can attend in person, online via a live stream, and after the event when accessing on-demand videos. I've been impressed with how their system solves all my problems and unifies an event under one ticketing and registration system. **Official Response from Rachel Kaiser:** > Hi Will! Thank you for sharing your positive experience with Brushfire! We're thrilled to hear that our ticketing system has made managing large events easier for you. We appreciate your feedback and are glad to know that our customer service team has been responsive and helpful in addressing any issues you've encountered. Regarding the confusion between Order Number and Attendee Number, we understand the importance of clarity and will work on providing clearer instructions to avoid any future confusion. If you have any further questions or need assistance, please don't hesitate to reach out to our support team. We're here to help ensure your events run smoothly. Thank you for recommending Brushfire, and we look forward to continuing to support your event management needs! Thanks! Rachel Kaiser Customer Success Manager ### 22. We us Brushfire for all ticketing needs. **Rating:** 5.0/5.0 stars **Reviewed by:** Miriam D. | Athletics Administrative Assistant, Small-Business (50 or fewer emp.) **Reviewed Date:** December 11, 2024 **What do you like best about Brushfire?** The most helpful aspect of brushfire for me, is the quick responses when any issue may arise. Clayton and Danielle have been great to work with. **What do you dislike about Brushfire?** They only downfall I can find is the convienace fees when our fans purchases tickets. This is something we hear about on a regular bases. **What problems is Brushfire solving and how is that benefiting you?** Brushfire prepares all of our ticket links, which relieves me of that duty. **Official Response from Kelly Keresztury:** > Hi Miriam! Thank you for your kind words and your wonderful review! We love knowing that we can help take some of the stress off your busy day—that's exactly what we're here for! We also appreciate the feedback about Clayton and Danielle - they truly are the best! We're so grateful for our partnership with you and look forward to many more successful events in the months and years ahead. Here’s to your next event! 🎉 Kelly Keresztury | Customer Success Manager ### 23. Clean, Simple, but not simplistic Solution **Rating:** 5.0/5.0 stars **Reviewed by:** Roger S. | ICT Consultant & Facilitator, Small-Business (50 or fewer emp.) **Reviewed Date:** June 14, 2024 **What do you like best about Brushfire?** Engageing the Brushfire team was a smooth expreince. They did not try to sell us Brishfire they listened to our needs and pointed us in the right direction. They were clear on what features they had and how these features can meet our needs. Any additional help we required in using the platform was provided swiftly and with understanding. The feature set was appropriate for our needs and the managmenet of the event and followup was smooth. **What do you dislike about Brushfire?** The Brushfire platform may not be as exspnsive at other platforms with direct connections in the platform for running the event i.e. video conferncing support for attendies. This needs to be setup seperately. However it does not lock you into using a specific vidoe confernceing vendor. **What problems is Brushfire solving and how is that benefiting you?** Brushfire colves the problem of managing attendies and ticketing along with follow-up for the attendies after the event. We can track the number of attendies confirmed replied or contacted in the event process. **Official Response from Tyler Binkley:** > Hi Roger! Thank you for taking the time to leave us such a wonderful review. We are thrilled to hear that you enjoyed your experience with us and that our team was a great support to you! Your feedback is truly valuable to us and we appreciate your kind words. We look forward to your next event with Brushfire! Best regards, Tyler Binkley ### 24. Best registration we’ve had! **Rating:** 5.0/5.0 stars **Reviewed by:** Josh G. | Pastor of Connections & Care, Small-Business (50 or fewer emp.) **Reviewed Date:** June 14, 2024 **What do you like best about Brushfire?** Brushfire seamlessly integrated registration and payment for my most recent event. Previously, we used other payment software that did not connect money with actual registrations. So we were forced to keep track ourselves. Sometimes the payment wouldn't go through and we would have people registered without paying. Sometimes people would pay, but their registration information wasn't connected. So on the day of the event, we weren't sure who they were. Brushfire completely eliminated our problems! At our most recent event, every single name and payment was accounted for! Would highly recommend them for anyone planning a registered event! **What do you dislike about Brushfire?** There's a cost associated with using their services, but that's expected. I was happy with every part of using Brushfire. And so was my assistant who is most responsible for keeping track of everyone's information and payment history. She loved Having access to Brushfire! **What problems is Brushfire solving and how is that benefiting you?** We needed a way for people to register for our events with payment. Previously, people could register, but then we would have to send them to an external site to process the payment. This always led to peoples information or payments falling through the cracks. **Official Response from Tyler Binkley:** > Hi Josh! Thank you for taking the time to leave us such a wonderful review. We are thrilled to hear that you enjoyed your experience with us and that our platform met your expectations and eliminated your problems. Your feedback is truly valuable to us and we appreciate your kind words. We look forward to your next event with Brushfire! Best regards, Tyler Binkley ### 25. Gets better and better **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** June 18, 2025 **What do you like best about Brushfire?** The constant innovation of features and enhancements. They also have the bets staff members that are eager to assist with whatever. **What do you dislike about Brushfire?** Not much to dislike, once you learn the features and explore it becomes easier. **What problems is Brushfire solving and how is that benefiting you?** The ease of setting up camps. **Official Response from Kelly Keresztury:** > Hi there! Thank you so much for sharing your positive experience with Brushfire! We’re thrilled to hear that things just keep getting better for you and that setting up your camps has become a breeze. We also appreciate your kind words about our team - it means a lot to know that our support has made a difference. As always, we’re here to help and excited for what’s ahead! Thanks again for your feedback. We look forward to supporting you again soon! Best! Kelly Keresztury | Customer Success Manager ### 26. Phenomenal Services **Rating:** 5.0/5.0 stars **Reviewed by:** Emmanuel D. | Administrative Assisent, Small-Business (50 or fewer emp.) **Reviewed Date:** June 06, 2024 **What do you like best about Brushfire?** The platform is incredibly intuitive and easy to navigate. Setting up events, managing registrations, and tracking attendance has never been simpler. Our team was able to get up and running with minimal training. Brushfire integrates seamlessly with our existing systems, making it easy to manage all aspects of our events from one central location. This integration has saved us a significant amount of time and effort .Brushfire offers a wide range of customization options, allowing us to tailor the registration and ticketing process to fit our specific needs. This level of flexibility ensures that our events always look professional and cohesive with our branding. **What do you dislike about Brushfire?** While the basic features are user-friendly, some of the more advanced functionalities can take time to master. More detailed tutorials or an enhanced knowledge base could help users make the most of these features more quickly. **What problems is Brushfire solving and how is that benefiting you?** olution: Brushfire offers a seamless, automated registration system that simplifies the process for both organizers and attendees. This efficiency reduces administrative burden and ensures accuracy. Benefit: We save significant time and resources, allowing our team to focus on other critical aspects of event planning and execution. **Official Response from Rachel Kaiser:** > Hi Emmanuel! Thank you for sharing your positive experience with Brushfire! We're thrilled to hear that our platform has been intuitive and efficient for your team. Your feedback on advanced functionalities is valuable, and we'll absolutely take your suggestion for more detailed tutorials into consideration for future improvements. If you would be interested in setting up a meeting to go over some of the advanced functionalities, I would love to meet with you! Please email me at rachel@brushfire.com to set something up. We appreciate your support and look forward to continuing to meet your event needs seamlessly. Thank you, Rachel Kaiser Customer Success Manager ### 27. I have been a business event planner for the past five years and Brushfire is my preferred platform. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Events Services | Small-Business (50 or fewer emp.) **Reviewed Date:** October 23, 2024 **What do you like best about Brushfire?** Brushfire's customer service is second to none. They are incredibly responsive, send detailed videos showing you exactly how to troubleshoot any problems you are experiencing, and take time to understand your event and it's specific needs. **What do you dislike about Brushfire?** I wish you could link multiple payment merchants to an event in Brushfire. This is specific feature that would be helpful for our event but is by no means a deal breaker. **What problems is Brushfire solving and how is that benefiting you?** Brushfire saves us so much time by offering custom reports that can be sent weekly to our different partners who bring attendees to our event. Brushfire gives an overall professional and polished look to our event. Brushfire is a powerful tool for tracking and analyzing attendee statistics. **Official Response from Kelly Keresztury:** > Thank you for taking the time to leave us such a wonderful review. We are thrilled to hear that you are enjoying your experience with Brushfire and our amazing Customer Support team! Your feedback is incredibly valuable, and we truly appreciate it! Here’s to your next event! 🎉 Kelly Keresztury | Customer Success Manager ### 28. Everything you need for events **Rating:** 5.0/5.0 stars **Reviewed by:** Rachel R. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 20, 2024 **What do you like best about Brushfire?** Brushfire has been an amazing resource for us to plan in-person and virtual events. We've been able to host multiple virtual events entirely through Brushfire in an easy-to-access and fully customizable platform. Virtual events can be streamed live or simulated live, while all your attendees are able to join and chat. The live event registration feature is easy to use and has a lot of options for different attendee types, promotional codes, and more. As a small team, it's been amazing for our organization because it's user-friendly and doesn't require a lot of help with those registering, but also the Brushfire team is so quick to help when we need it. I couldn't imagine using anything else!! **What do you dislike about Brushfire?** Here is a feature request... I have a member-only group that receives a 20% discount for events. I would love to be able to email those members an individualized one-time use code in bulk. Like when you use a template for code generation, but if there would be a way where I could use bushfire to generate a unique code to that specific group of people.. that would make my life SO much easier. There's not much else I would change. **What problems is Brushfire solving and how is that benefiting you?** I love the way Brushfire has incorporated a virtual event hosting platform! this has allowed us to expand our reach on a yearly basis. **Official Response from Rachel Kaiser:** > Hi Rachel, Thank you for sharing your positive experience with Brushfire! We're thrilled to hear that our platform has been a valuable resource for hosting both in-person and virtual events. We appreciate your feedback regarding the group registration. I have submitted this to our team for further discussion as we are constantly working to improve our features to better serve our users. We are looking forward to helping you with another successful event! Best, Rachel Kaiser | Customer Success Manager ### 29. A solid and worry-free solution for ticket sales **Rating:** 5.0/5.0 stars **Reviewed by:** Roger C. | Music Artist, Small-Business (50 or fewer emp.) **Reviewed Date:** December 04, 2024 **What do you like best about Brushfire?** No glitches! it works flawlessly and never has any snags or hiccups. Also when we first started using it, the customer support was super helpful and timely. **What do you dislike about Brushfire?** There are more options than we would probably ever use **What problems is Brushfire solving and how is that benefiting you?** Getting tickets sold and distributed to our attendees and getting payments to our account **Official Response from Tyler Binkley:** > Hi Roger! Thank you for taking the time to leave us such a wonderful review. We are thrilled to hear that you enjoyed your experience with us and that our product and services met your expectations. Your feedback is truly valuable to us and we appreciate your kind words. We look forward to your next event with Brushfire! Best regards, Tyler ### 30. Brushfire has been a game changer for our event company! **Rating:** 5.0/5.0 stars **Reviewed by:** Ken W. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 14, 2024 **What do you like best about Brushfire?** The system has really allowed us to save time as an operation where our staff has to manage ticket sales for multiple events at the same time. We also love the integration for our online events. We have been able to utilize their infrastructure so that our customers can really just handle everything on their own without the constant need of help from our customer support team... and that has been a huge help! **What do you dislike about Brushfire?** I don't really have anything negative to say about their product or infrastructure. Their customer and technical support for our staff has been great over the years! The only area I would like to see continued develpoment on, is in their report generation so that we can run more reports and in different ways directly from their site. **What problems is Brushfire solving and how is that benefiting you?** We are using it to sell tickets monthly for in-person and online events in English and Spanish. We also use it as the portal to interface our live events and pre-recorded events (between Vimeo, Streamyard, and the end user through Brushfire's integrations) **Official Response from Tyler Binkley:** > Hi Ken! Thank you for taking the time to leave us such a wonderful review. We are thrilled to hear that you enjoyed your experience with us and that Brushfire Online and our platform exceeded your expectations. Your feedback is truly valuable to us and we appreciate your kind words. We look forward to your next event with Brushfire! Best regards, Tyler Binkley | Customer Success Manager ### 31. Brushfire Has Everything I Need To Pull Off An Event! **Rating:** 5.0/5.0 stars **Reviewed by:** Brooke S. | Customer Experience Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** April 12, 2023 **What do you like best about Brushfire?** The reporting side of Brushfire is one of the best features, followed closely by the ability to custom confirmation emails and regular emails. We utilize both the individal and group options which works perfectly for our events! The Brushfire Team is also phenomonel and are always quick to help and answer questions. **What do you dislike about Brushfire?** The only thing that would make Brushfire better is the ability to choose fields that would show in the confirmation email. For example, if someone chose to add-on something within the form which is an additional charge, having that listed clearly in the confirmation would provide clarity to our customers. **What problems is Brushfire solving and how is that benefiting you?** Brushfire solves the issue of real-time data. My team relies heavily on live reports for quick access to information and numbers. **Official Response from Kaylee Cook:** > Thank you so much for the kinds words. 😊 We're thrilled that you've been able to utilize Brushfire's reporting and communication tools to help manage your event. Your feedback is very much appreciated. ### 32. Bushfire is the best option for conferences! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** November 05, 2024 **What do you like best about Brushfire?** The customer support! And setup and relatively seamless check in process for us on the day of events takes it a step above the rest! Also not to mention the online viewing option for conferences! **What do you dislike about Brushfire?** The media and graphics section could be more user-friendly for putting images where and knowing what it looks like before selecting it but this is NOT a deal breaker. **What problems is Brushfire solving and how is that benefiting you?** Managing multiple shows while tracking statistics, overseeing orders, and handling communications all within a single platform is incredibly beneficial! It streamlines processes and enhances efficiency, making it a significant improvement for any operation. **Official Response from Rachel Kaiser:** > Thank you for your positive feedback! We're thrilled to hear that you appreciate our customer support and find our check-in process seamless. We value your input on the media and graphics section and will definitely take that into consideration and pass it along to our team for future improvements. We're glad to hear that Brushfire is helping you manage multiple shows efficiently and enhancing your operations. If you have any further suggestions or need assistance with anything else, please feel free to reach out to help@brushfire.com. We're here to help and ensure your experience with Brushfire is top-notch! ### 33. Helpful Customer Service **Rating:** 5.0/5.0 stars **Reviewed by:** Joyce M. | Fine Arts Festival Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** January 08, 2025 **What do you like best about Brushfire?** I like the template from past events that you can duplicate and I also like that the customer service is very helpful for my many questions. **What do you dislike about Brushfire?** Its alot to learn for a first timer but I'm thankful Brushfire staff is willing to teach. **What problems is Brushfire solving and how is that benefiting you?** A easy way to get registration for our event and have it go into our scheduling system with ease. **Official Response from Rachel Kaiser:** > Hi Joyce! We are so glad to hear that Brushfire has been a great tool to help with your event registration. Copying over from past events is a great way to save time and increase efficiency, so we are glad that you have enjoyed that tool! We know that a new solution can come with a learning curve, but I'm glad you have experienced help from our team! We are always here to help, so please never hesitate to ask anytime you may need anything. Here's to your next event! Thank you, Rachel Kaiser Customer Success Manager ### 34. Church Event Registration **Rating:** 5.0/5.0 stars **Reviewed by:** Kate V. | Family Ministries Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** October 24, 2024 **What do you like best about Brushfire?** Brushfire is very user-friendly and can be customized to almost anything you need it to do. Brushfire staff is always very responsive and has been able to solve any problem I have had. Of all the platforms we have used for event registration Brushfire is by far the best! **What do you dislike about Brushfire?** It is hard to think of a downside... but if I had to come up with something. It would be great if it integrated more with the other platforms we use for our church. **What problems is Brushfire solving and how is that benefiting you?** Having multiple types of tickets and registration types at the same time is great. **Official Response from Kelly Keresztury:** > Hi Kate! Thank you for taking the time to leave us such a kind review. We're delighted to hear that you're enjoying your experience with us and appreciate also knowing how we can improve your experience! All your feedback is truly valuable to us and we appreciate it! Here's to your next event! 🎉 All the Best! Kelly Keresztury | Customer Success Manager ### 35. Recording Income from Events **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Accounting | Mid-Market (51-1000 emp.) **Reviewed Date:** January 22, 2025 **What do you like best about Brushfire?** The reports are easy to use and modify for your personal preferences. We record income from events daily and the transaction history report is perfect for what we need. **What do you dislike about Brushfire?** When taking the reports into Excel, the reports have to be exactly right to communicate with macros. **What problems is Brushfire solving and how is that benefiting you?** It helps us record income effeciently. **Official Response from Kelly Keresztury:** > Thank you for the review! We’re glad to hear the transaction history report is working well for you and helping with income tracking. We also appreciate your feedback about Excel macros. We’re always looking to improve, and I’ll share your input with our product team to hopefully make that experience smoother in the future. Thanks again for your partnership and feedback! Kelly K Customer Success Manager | Brushfire ### 36. Brushfire has been thorough and helpful. I've only had great experiences with their staff! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Events Services | Mid-Market (51-1000 emp.) **Reviewed Date:** October 28, 2024 **What do you like best about Brushfire?** I like that it's easy to see different ticket types and mange attendees. It's super easy to use on the go at events as well as in the office. **What do you dislike about Brushfire?** I wish there were a feature that allowed customers to buy tickets in bulk for their friends while also requiring the name/info for each seperate attendee **What problems is Brushfire solving and how is that benefiting you?** It's helping us keep track of our different ticket types and their various price points. It also allows us to see how many people an on-site at events compared to the number of purchased tickets. **Official Response from Kelly Keresztury:** > Hello! Thank you for taking the time to leave us such a great review. We're delighted to hear that you're enjoying your experience with us. Your feedback is truly valuable to us and we do appreciate your time and kind words! It sounds like you would benefit from using our attendee field option for your registration or we could also set up your events with a group functionality that would allow group managers to create groups for their attendees!! As always, our support team is ready to assist you with this kind of setup for your next event. Please email help@brushfire.com to connect with our team and talk through the details. 😁 Here's to your next event! 🎉 Best, Kelly Keresztury | Customer Success Manager ### 37. Brushfire is great for Registrations **Rating:** 5.0/5.0 stars **Reviewed by:** Vanessa V. | Internship director , Mid-Market (51-1000 emp.) **Reviewed Date:** June 26, 2024 **What do you like best about Brushfire?** I am new to Brushfire but heard for a large event Brushfire would be the best way to go for registrations. I like the ease of setting up the event and being able to easily set up the event as a first-time user. Especially when I hit a wall, I contacted support and they got back to me right away and fixed the issue I had right away. **What do you dislike about Brushfire?** This could be a user error but I didn't like that I couldn't add someone's email to receive the daily updates and they only go to me. **What problems is Brushfire solving and how is that benefiting you?** Being able to register multiple people with one name. That helps tremendously. **Official Response from Kelly Keresztury:** > Hi Vanessa, Thank you for taking the time to leave us such a great review. We are thrilled to hear that you enjoyed your experience with us as a new user and our support team was there to help you in your time of need! Your feedback is truly valuable to us and we appreciate your kind words. We look forward to your next event with Brushfire! All the best! Kelly Keresztury ### 38. New User **Rating:** 5.0/5.0 stars **Reviewed by:** Annette B. | Owner/manager, Small-Business (50 or fewer emp.) **Reviewed Date:** September 06, 2024 **What do you like best about Brushfire?** clarity. The reports are more than just CV or excel spreadsheet. Actual formatted information ready for distribution. The cost is a great offering as well **What do you dislike about Brushfire?** I haven't found anything that I dislike at the moment. **What problems is Brushfire solving and how is that benefiting you?** Solving attractive fee cost to participants, ease of reporting and analyzing the data **Official Response from Rachel Kaiser:** > Hi Annette! Thank you for your positive feedback! We're thrilled that you appreciate the clarity and formatting of our reports, as well as our cost offering. If you have any questions about creating a new event or exploring our features even further, feel free to contact our support team for assistance. Rachel Kaiser Customer Success Manager ### 39. Incredibly satisfied and pleased with my brushfire experience **Rating:** 4.5/5.0 stars **Reviewed by:** Amberlee A. | Database Admin, Small-Business (50 or fewer emp.) **Reviewed Date:** June 14, 2024 **What do you like best about Brushfire?** Incredible team that is quick to respond and help you with any technical issues and they do a great job of helping you understand how to use their platform. it took our conference tickets to the next level of professionalism and made it super easy to manage. **What do you dislike about Brushfire?** Nothing to really dislike, I was incredibly satisfied with their platform **What problems is Brushfire solving and how is that benefiting you?** Simplifying check in with a 700+ attendance for a conference. The e-tickets made for a smooth, quick, and easy process and improved the experience overall for people checking in **Official Response from Tyler Binkley:** > Hi Amberlee! Thank you for taking the time to leave us such a wonderful review. We are thrilled to hear that you enjoyed your experience with us, that our team was able to be a support to you, and met your expectations. We are glad to hear your event went well! Your feedback is truly valuable to us and we appreciate your kind words. We look forward to your next event with Brushfire! Best regards, Tyler Binkley ### 40. Easy to work with and terrific end product **Rating:** 5.0/5.0 stars **Reviewed by:** Nick H. | Technical Director, Small-Business (50 or fewer emp.) **Reviewed Date:** January 11, 2024 **What do you like best about Brushfire?** Their team is super easy to work with and very responsive. Price point is very competetive, which is a huge deal to us as a non-profit. That, however, doesn't diminish the quality of the end product. We got an app that looks very professional and does exactly what we need it to. **What do you dislike about Brushfire?** I can't really think of any. For what I'm paying, it's very good quality. **What problems is Brushfire solving and how is that benefiting you?** Communication with our attendees - we put on a student conference every year with 2600 students/volunteer leaders in attendance. Brushfire's app made it easy to distribute a lot of information to everybody, which saves us money in printed materials (~$4,000 every year) and time to answer people's questions. Now we can just point them to the app. **Official Response from Kaylee Cook:** > Thanks, Nick! We're delighted to hear that you had a positive experience working with our team and that the app met your needs. It's great to know that our competitive pricing and quality end product were beneficial for your non-profit. Thank you for sharing the impact Brushfire has made on your conference! ### 41. Incredible Support **Rating:** 5.0/5.0 stars **Reviewed by:** Dave A. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 09, 2023 **What do you like best about Brushfire?** Software is easy to use and thier support is top teir. They helped went above and beyond in our implementation and the support has not dropped off in the years we have been using them since. **What do you dislike about Brushfire?** I have nothing negative to say about Brushfire, they have always gone above and beyond. **What problems is Brushfire solving and how is that benefiting you?** We needed a user friendly system that could handle a large amount of events and apply some logic on the backend to accomidate some of the unique pricing structures that we wante to ultilize in the past and were not able to with our prior provider. **Official Response from Kaylee Cook:** > Dave, we greatly appreciate the kind words! Thanks so much for taking the time to share your thoughts; we'll be sure to pass your comments along to the support team! ### 42. WE love using Brushfire. Their team has been incredible and willing to help with any of our needs. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Mid-Market (51-1000 emp.) **Reviewed Date:** July 30, 2024 **What do you like best about Brushfire?** Brushfire is easy and simple to use. In the past when we have had questions or concerns, your team has helped answer those in a timely manner. **What do you dislike about Brushfire?** There is really nothing bad to say about it, we use Brushfire for all of our ticketed events and enjoy using it. The platform is easy to navigate and very user friendly. **What problems is Brushfire solving and how is that benefiting you?** We are able to have sales and change the prices of our events as time goes on. We can easily link the registration form and share all the important details in one place. **Official Response from Tyler Binkley:** > Hello! Thank you for taking the time to leave us such a wonderful review. We are thrilled to hear that you enjoyed your experience with us and that we met your expectations. Your feedback is truly valuable to us and we appreciate your kind words. We look forward to your next event with Brushfire! Best regards, Tyler | Customer Success Manager ### 43. World Class Company! **Rating:** 5.0/5.0 stars **Reviewed by:** Josh Y. | Online Campus Admin, Mid-Market (51-1000 emp.) **Reviewed Date:** October 23, 2024 **What do you like best about Brushfire?** I love how easy to use brushfire is! I also love the amazing service! **What do you dislike about Brushfire?** Really nothing, Brushfire is amazing! Thankful for a great service like this! **What problems is Brushfire solving and how is that benefiting you?** They are solving the problem of doing registration and hosting an online confrence for us. They make it so simple and easy! **Official Response from Kelly Keresztury:** > Josh! What a kind review! Thank you for taking the time to leave us such a great review. We're delighted to hear that you're enjoying your experience with us. Your feedback is truly valuable to us and we appreciate it! Here's to your next event! 🎉 All the Best! Kelly Keresztury | Customer Succes Manager ### 44. Helpful **Rating:** 5.0/5.0 stars **Reviewed by:** Tytus S. | Accounts Receivable Processor , Mid-Market (51-1000 emp.) **Reviewed Date:** October 21, 2024 **What do you like best about Brushfire?** The system is easy to navigate and get things taken care of. I am able to assist with customer purchases without any issues! Able to resend issues. **What do you dislike about Brushfire?** As of right now, I do not have anything that I am recommending yet. **What problems is Brushfire solving and how is that benefiting you?** No issues as of yet. **Official Response from Kelly Keresztury:** > Hi Tytus! Thank you for taking the time to leave us such a great review. We're delighted to hear that you're enjoying your experience with us! Your feedback is truly valuable to us and we appreciate your kind words. We look forward to your next event with Brushfire! All the Best! Kelly Keresztury | Customer Succes Manager ### 45. Brushfire nos ayuda con todos nuestros eventos de la iglesia. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Religious Institutions | Mid-Market (51-1000 emp.) **Reviewed Date:** October 24, 2024 **What do you like best about Brushfire?** They are always friendly and help us find the best solutions for our events. **What do you dislike about Brushfire?** Wish we could send text out to our ticket holders **What problems is Brushfire solving and how is that benefiting you?** Managing our ticketing and registration, and assisting when we encounter issues such as storms and the need to relocate our event. **Official Response from Kelly Keresztury:** > Hello! Thank you for taking the time to leave us such a great review. We're delighted to hear that you're enjoying your experience with us. Your feedback is truly valuable to us, and we appreciate it! Regarding your request for texting features, I have submitted it to our product team for review! 😁 Please be sure you are subscribed to our Product Update email to stay informed about all the great developments at Brushfire! Thanks again for your kind review! Here's to your next event! 🎉 All the Best! Kelly Keresztury | Customer Success Manager ### 46. Very admin friendly and overall easy access for patrons! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Music | Small-Business (50 or fewer emp.) **Reviewed Date:** August 29, 2023 **What do you like best about Brushfire?** I value that the Brushfire support team is quick to reply to product questions and never leave me hanging. This ticketing system is easy for our older patrons to navigate and it's easy to find report data and reporting on the admin side. **What do you dislike about Brushfire?** A downside of using this system is that there aren't many mapping options for our unique jazz lounge. We essentially have to sell each seat as a single and we get freuqent box office calls from our patronst that it's challening to add a seat to a cart because there are a couple extra steps that overcomplicate the process. An additional challenge is that there is no option for a patron directly or database. We are looking for one consistent place to locate patron data and Brushfire requires us to jump in and out of individual events to access this data. **What problems is Brushfire solving and how is that benefiting you?** Burshfire makes it easy for patrons to get tickets to our events without the assistance of a staff member or box office call. It's awesome that the admin end has an app too! **Official Response from Ana Horn:** > Thank you so much! We're so glad Brushfire has been so easily adopted for you and your team. We also appreciate your feedback and it has been passed along to our product team! ### 47. Brushfire organizes our events with excellent service and an easy ticketing system. **Rating:** 5.0/5.0 stars **Reviewed by:** Hailey J. | Head of Marketing, Small-Business (50 or fewer emp.) **Reviewed Date:** August 01, 2024 **What do you like best about Brushfire?** Brushfire has been instrumental in organizing our customized events. The exceptional customer service team ensures that each event runs smoothly. Our customers appreciate the ease of offering tickets through Brushfire's service. Additionally, the Brushfire system is user-friendly on the backend, making it easy to set up new events and make necessary changes. **What do you dislike about Brushfire?** The one downside of Brushfire that we run into some problems with reporting due to our custom events and needs that we need. **What problems is Brushfire solving and how is that benefiting you?** A ticketing platform for our events. **Official Response from Kelly Keresztury:** > Hi Hailey! Thank you for taking the time to leave us such a great review. We're delighted to hear that you're enjoying your experience with us, whether it's our customer support or the user-friendliness for both customers and your staff! Your feedback is truly valuable to us and we appreciate your kind words. We look forward to your next event with Brushfire! All the Best! Kelly Keresztury | Customer Succes Manager ### 48. Events are a breeze with Brushfire **Rating:** 5.0/5.0 stars **Reviewed by:** Lindsey N. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 11, 2024 **What do you like best about Brushfire?** Their customer service is unmatched. They make the process smooth and you feel supported every step of the way. Their platform is easy and very user friendly. **What do you dislike about Brushfire?** The only downside is limitation of certain design elements for live badge printing. I think if there could be more variation of fonts and code that autosizes depending on length of name they'd be unbeatable. Doesn't apply to all events, but would be useful for the event I used them for. That being said that was the only note I have and isn't a big one. **What problems is Brushfire solving and how is that benefiting you?** Keeping my event organized for the various sessions we have. It's important to the client people only access parts of the event they were invited to, so having it so organized in the platform was very valuable. **Official Response from Rachel Kaiser:** > Hi Lindsey! Thank you for your kind words about our customer service and user-friendly platform! We appreciate your feedback about the limitation of design elements for live badge printing and will absolutely consider your suggestions as we continue to enhance our offerings for our customers. We love hearing that Brushfire has aided in keeping your platform organized for your attendees. Thank you for your review and for choosing Brushfire! Rachel ### 49. The only software you need to manage your events **Rating:** 4.0/5.0 stars **Reviewed by:** Shannon F. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 08, 2023 **What do you like best about Brushfire?** Before Brushfire, we were using free solutions to try to string everything together. This was a very manual process and registrations sometimes slipped through the cracks. After using Brushfire, I can easily make changes that our whole team can see. I can generate any report and subscribe or share the link to that. How me most use that is when sending the pastor of a church the list of everyone signed up from their church. We use Brushfire to manage everything from housing to wristband color to payment/balance due for 2 big events each year (other departments use it to manage their camps). So someone in our organization is using Brushfire every month of the year. Each time we've brought on a new team member, it has been so easy to get them up and going. There are so many help articles. Plus Brushfire support is just a phone call/email away. Although it might not be within 24 hours, their customer support team always comes up with the solutions we need. I love that everything is in one place. It makes for a good user experience to get signed up. It also is easy to manage on the backend. **What do you dislike about Brushfire?** There are so many features in Brushfire, sometimes you forget you have the ability to do something. For example, I might know a lot of the features, but other team members are part time and not in the system as often, so they may not realize it's a feature that Brushfire has and be doing a manual workaround. I'm not sure how Brushfire could fix this because they are constantly improving what they offer (sometimes it's hard to keep up with all the changes). I also wish there was a little more functionality with the emails. Yes you can send directly from Brushfire, but if you don't want to send to every single registrant, and just one per email address, you lose the ability to customize the email. (We often have 1 person from a church register multiple people at different times...so they would get 1 email each time they signed someone up). Usually what I end up doing is exporting and using Constant Contact to send the email. Then I can see more information about the emails and better tracking. (But for quick and noncustomized emails, I use the built in email options). Figuring out how to create the report you need and what fields you should include is not intuitive. I figured it out, but it takes a little bit to explain and help someone new to Brushfire wrap their heads around it. But you can always reach out to customer service and tell them what you need and they'll create the report for you. The cost. While it is a high value for us, not every department in our organization has chosen to use Brushfire because of the cost per attendee. For the departments that do use it, it is worth it to us! **What problems is Brushfire solving and how is that benefiting you?** Brushfire has given us an all-in-one solution to manage our retreats, camps and events for the year. - Manage and change housing easily - Easily refund/change registrations - Helps churches get their groups registered - Allows individuals to register themselves - Pull report for any information that was entered into Brushfire - Subscribe people to reports so they always have the most up to date information - One single source of truth I have one place I go and have all the information for our events in 1 place. I can look back at past events to see where we housed someone before, or if they attended. I am confident the information in Brushfire is correct and up-to-date. **Official Response from Kaylee Cook:** > Thank you so much for your review of Brushfire! We're thrilled to hear that our software has been able to provide an all-in-one solution for managing your events. We appreciate your feedback and are constantly working on improving our platform and making it more user-friendly, so we will absolutely consider your suggestions. Regarding the email functionality, we understand your need for more customization options. We are continuously working on enhancing our email features to provide more flexibility for our users. If you ever need assistance with creating reports or any other aspect of Brushfire, please don't hesitate to reach out to our customer support team. We're here to help! Thank you again for your review and for choosing Brushfire. We value your feedback and look forward to serving you in the future. ### 50. Brushfire and Dallas College **Rating:** 5.0/5.0 stars **Reviewed by:** Lynn N. | Athletic Director Dallas College Richland Campus, Small-Business (50 or fewer emp.) **Reviewed Date:** May 13, 2024 **What do you like best about Brushfire?** Brushfire management and staff are very helpful and have worked well with us in all our athletic events at Dallas College. The Customer Suppot is awesome! **What do you dislike about Brushfire?** To this today I have no issues with managing or creating any events in the Brushfire Portal. Lots of features make the program easy to use! **What problems is Brushfire solving and how is that benefiting you?** No Problems **Official Response from Tyler Binkley:** > Hi Lynn, Thank you for taking the time to leave us such a wonderful review. We are thrilled to hear that you enjoyed your experience with us and that our Support Team and service met your expectations. We love our Support Team too! Your feedback is truly valuable to us and we appreciate your kind words. We look forward to your next event with Brushfire! Best regards, Tyler Binkley | Customer Success Manager ## Brushfire Discussions - [What is Brushfire used for?](https://www.g2.com/discussions/what-is-brushfire-used-for) - [Has anyone used this for events where you assign seats (i.e. like a concert?)](https://www.g2.com/discussions/35846-has-anyone-used-this-for-events-where-you-assign-seats-i-e-like-a-concert) - [View Brushfire pricing details and edition comparison](https://www.g2.com/products/brushfire/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-07-18+07%3A19%3A15+-0500&secure%5Bsession_id%5D=675d9f89-b522-4bf8-807a-22d70f4f1096&secure%5Btoken%5D=9f10b6cdbfb0e51d1d9083d85a49656d16cda9164b333103696a3ea7c822d0d4&format=llm_user) ## Brushfire Integrations - [Google Analytics](https://www.g2.com/products/google-analytics/reviews) - [HubSpot Marketing Hub](https://www.g2.com/products/hubspot-marketing-hub/reviews) - [Salesforce Spiff](https://www.g2.com/products/salesforce-spiff/reviews) - [Slack](https://www.g2.com/products/slack/reviews) - [Square Payments](https://www.g2.com/products/square-payments/reviews) - [Square Point of Sale](https://www.g2.com/products/square-point-of-sale/reviews) ## Brushfire Features **Registration** - Event creation - User registration process - Payment processing - Mobile check-in - On-site tickets and registration **Marketing and Communications** - Lead generation and retrieval - Social media promotion - Email customization - Contact list management **Box Office** - Ticket Types - Branding & Customization - Event Communications - E-Commerce - Fundraising - Event Analytics **Generative AI** - AI Text Generation **Marketing and Communications** - Email automation - Email customization - Contact list management - Social media promotion - Lead generation and retrieval **Attendee Engagement** - Social media integrations - Attendee networking - Attendee surveys-attendee engagement **Agentic AI - Event Registration & Ticketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration **Event Operations** - Session scheduling - Exhibition management **Registration** - Event creation - User registration process - Mobile check-in **Attendee Engagement** - Event agendas and schedules - Floor plans / maps - Attendee networking - Attendee surveys **Platform** - Performance and reliability - Reporting and dashboards - API / integrations - Multiple event management **Generative AI** - AI Text Generation **Agentic AI - Event Management Platforms** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration **Agentic AI - Event Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making ## Top Brushfire Alternatives - [Eventbrite](https://www.g2.com/products/eventbrite/reviews) - 4.3/5.0 (909 reviews) - [Cvent Event Marketing & Management](https://www.g2.com/products/cvent-event-marketing-management/reviews) - 4.3/5.0 (2,227 reviews) - [RingCentral Events](https://www.g2.com/products/ringcentral-events/reviews) - 4.5/5.0 (922 reviews)