--- title: BoomTown Reviews meta_title: 'BoomTown Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 588 reviews by the users' company size, role or industry to find out how BoomTown works for a business like yours. aggregate_rating: rating_value: 4.7 review_count: 588 scale: '5' date_modified: '2026-10-13' parent_category: name: Real Estate url: https://www.g2.com/categories/real-estate ---

BoomTown Pros and Cons: Top 5 Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users appreciate the ease of use of BoomTown, finding it especially helpful for non-tech agents and automation. (7 mentions)
Users value the lead generation capabilities of BoomTown, appreciating easy access to leads and integration features. (4 mentions)
Users value the organizational features of BoomTown, making lead management and note-taking efficient and engaging. (3 mentions)
Users appreciate the ease of use of BoomTown for managing leads effectively, ensuring smooth conversion and engagement. (3 mentions)
Users appreciate the ease of access in BoomTown, highlighting its user-friendly features for comparing leads and listings. (2 mentions)
Users report update issues with BoomTown, highlighting outdated functionality and a lack of innovation in the platform. (3 mentions)
Users struggle with email issues, particularly in including graphics and the outdated tech stack causing discomfort. (2 mentions)
Users experience poor lead quality with BoomTown, receiving fake leads that complicate their management process. (2 mentions)
Users find it a hard process to include graphics in emails, requiring cumbersome code updates. (1 mentions)
Users find the confusing instructions of BoomTown overwhelming, making it challenging to navigate the platform effectively. (1 mentions)

5 Pros or Advantages of BoomTown

1. Ease of Use
Users appreciate the ease of use of BoomTown, finding it especially helpful for non-tech agents and automation.
See 7 mentions

See Related User Reviews

Christina M.
CM

Christina M.

Small-Business (50 or fewer emp.)

5.0/5

"Great CRM"

What do you like about BoomTown?

Ease of use- greasy back office platform. Great for lead conversion

MA

Melinda A.

Mid-Market (51-1000 emp.)

2.5/5

"There are excellent tools in BT that should be carried forward to BoldTrail"

What do you like about BoomTown?

Hot Sheet - ease of access to compare leads to listings

2. Lead Generation
Users value the lead generation capabilities of BoomTown, appreciating easy access to leads and integration features.
See 4 mentions

See Related User Reviews

Christina M.
CM

Christina M.

Small-Business (50 or fewer emp.)

5.0/5

"Great CRM"

What do you like about BoomTown?

Ease of use- greasy back office platform. Great for lead conversion

Verified User
A

Verified User

Mid-Market (51-1000 emp.)

4.0/5

"Easy to move around"

What do you like about BoomTown?

I like that you can receive leads and their information just from then logging on and looking at pictures

3. Contact Management
Users value the organizational features of BoomTown, making lead management and note-taking efficient and engaging.
See 3 mentions

See Related User Reviews

Cristal A.
CA

Cristal A.

Small-Business (50 or fewer emp.)

4.0/5

"Manageable CRM"

What do you like about BoomTown?

being able to organize database with tags

Dani M.
DM

Dani M.

Small-Business (50 or fewer emp.)

5.0/5

"Love being organized!"

What do you like about BoomTown?

Very helpful organizing my database and touch points with detailed notes!

4. Lead Management
Users appreciate the ease of use of BoomTown for managing leads effectively, ensuring smooth conversion and engagement.
See 3 mentions

See Related User Reviews

Christina M.
CM

Christina M.

Small-Business (50 or fewer emp.)

5.0/5

"Great CRM"

What do you like about BoomTown?

Ease of use- greasy back office platform. Great for lead conversion

Verified User
A

Verified User

Mid-Market (51-1000 emp.)

4.0/5

"Easy to move around"

What do you like about BoomTown?

I like that you can receive leads and their information just from then logging on and looking at pictures

5. Accessibility
Users appreciate the ease of access in BoomTown, highlighting its user-friendly features for comparing leads and listings.
See 2 mentions

See Related User Reviews

MA

Melinda A.

Mid-Market (51-1000 emp.)

2.5/5

"There are excellent tools in BT that should be carried forward to BoldTrail"

What do you like about BoomTown?

Hot Sheet - ease of access to compare leads to listings

Mataya D.
MD

Mataya D.

Small-Business (50 or fewer emp.)

4.0/5

"Boomtown Unite"

What do you like about BoomTown?

I like how user friendly it is. I love the NOW wall and the details I can include on my leads.

5 Cons or Disadvantages of BoomTown

1. Update Issues
Users report update issues with BoomTown, highlighting outdated functionality and a lack of innovation in the platform.
See 3 mentions

See Related User Reviews

Verified User
A

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Love the BoomTown CRM"

What do you dislike about BoomTown?

That it’s not being innovated on any longer; there’re for needing to make a switch to another tech stack that agents may not feel comfortable with.

Verified User
A

Verified User

Small-Business (50 or fewer emp.)

4.0/5

"Boomtown to Boldtrail back to boomtown"

What do you dislike about BoomTown?

Hard process to try to include a graphic in an email, have to update the code.

2. Email Issues
Users struggle with email issues, particularly in including graphics and the outdated tech stack causing discomfort.
See 2 mentions

See Related User Reviews

Verified User
A

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Love the BoomTown CRM"

What do you dislike about BoomTown?

That it’s not being innovated on any longer; there’re for needing to make a switch to another tech stack that agents may not feel comfortable with.

Verified User
A

Verified User

Small-Business (50 or fewer emp.)

4.0/5

"Boomtown to Boldtrail back to boomtown"

What do you dislike about BoomTown?

Hard process to try to include a graphic in an email, have to update the code.

3. Poor Lead Quality
Users experience poor lead quality with BoomTown, receiving fake leads that complicate their management process.
See 2 mentions

See Related User Reviews

Verified User
A

Verified User

Mid-Market (51-1000 emp.)

4.0/5

"Easy to move around"

What do you dislike about BoomTown?

Receiving leads that aren’t real. “Santa”

SB

Stephanie B.

Small-Business (50 or fewer emp.)

2.0/5

"Boomtown 2024"

What do you dislike about BoomTown?

That when you have a bogus client lead that even if you move to trash you cannot delete them

4. Attachment Issues
Users find it a hard process to include graphics in emails, requiring cumbersome code updates.
See 1 mentions

See Related User Reviews

Verified User
A

Verified User

Small-Business (50 or fewer emp.)

4.0/5

"Boomtown to Boldtrail back to boomtown"

What do you dislike about BoomTown?

Hard process to try to include a graphic in an email, have to update the code.

5. Confusing Instructions
Users find the confusing instructions of BoomTown overwhelming, making it challenging to navigate the platform effectively.
See 1 mentions

See Related User Reviews

Cristal A.
CA

Cristal A.

Small-Business (50 or fewer emp.)

4.0/5

"Manageable CRM"

What do you dislike about BoomTown?

Can be confusing with how much is on it.

BoomTown Reviews (588)

View 1 Video Reviews
Reviews

BoomTown Reviews (588)

View 1 Video Reviews
4.7
588 reviews
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Megan S.
MS
Megan S.
Real estate agent
Small-Business (50 or fewer emp.)
"User-Friendly that keeps clients engaged"
5/5
What do you like best about BoomTown?

It’s user friendly and it helps keeps my clients engaged and works as a great side kick Review collected by and hosted on G2.com.

What do you dislike about BoomTown?

More options for property criteria. It’s too limited and clients gets upset that I’m not sending them what they are looking for. More lead systems options for instant transferring of leads. More options for boosting property uploads to social media Review collected by and hosted on G2.com.

JS
Joshua S.
Realtor
Small-Business (50 or fewer emp.)
"Integrations Fall Short, Making Business Metrics Hard to Navigate"
1/5
What do you like best about BoomTown?

I just liked the basic functions since it was an upgrade from my spreadsheet in terms of CRM usage. Review collected by and hosted on G2.com.

What do you dislike about BoomTown?

Integrations weren't up to par. Difficult to navigate metrics and evaluate health of business. Review collected by and hosted on G2.com.

Rollin G.
RG
Rollin G.
CEO / Agent
Small-Business (50 or fewer emp.)
"Can never exit. They will Keep extending on Auto."
0.5/5
What do you like best about BoomTown?

System use to be a great platform, then never updated and now FUB and others have outperformed them IMMENSELY. Review collected by and hosted on G2.com.

What do you dislike about BoomTown?

They have terrible business practices, will extend your contract past your contract even if you inform them you do not permit Auto extension. They will not send you access to any of your emails or videos that have your requests. Do not trust a smooth exit with them, they will charge and avoid and to cancel will be worse time suck ever. Review collected by and hosted on G2.com.

Laura H.
LH
Laura H.
Director of Operations
Small-Business (50 or fewer emp.)
"The Best CRM and website I have ever seen"
5/5
What do you like best about BoomTown?

All of the CRM functions and the ease of ability to see what customers are looking at in real time. The ease of updating my website Review collected by and hosted on G2.com.

What do you dislike about BoomTown?

Nothing. It truly is the best and looking forward to BoldTrail Review collected by and hosted on G2.com.

SB
Stephanie B.
Broker/agent
Small-Business (50 or fewer emp.)
"Boomtown 2024"
2/5
What do you like best about BoomTown?

The ease of automation once a client gets entered to staying in touch to keeping engaged with our clients Review collected by and hosted on G2.com.

What do you dislike about BoomTown?

That when you have a bogus client lead that even if you move to trash you cannot delete them Review collected by and hosted on G2.com.

Christina M.
CM
Christina M.
B
Small-Business (50 or fewer emp.)
"Great CRM"
5/5
What do you like best about BoomTown?

Ease of use- greasy back office platform. Great for lead conversion Review collected by and hosted on G2.com.

What do you dislike about BoomTown?

Some kinks to work through in regards to search critera Review collected by and hosted on G2.com.

AJ
Adilene J.
Real Estate Agent
Small-Business (50 or fewer emp.)
"Boom town has helped me manage clients with ease."
5/5
What do you like best about BoomTown?

Very manageable CRM. Easy and engaging. It takes good care of my leads and keeps me updated on to dos Review collected by and hosted on G2.com.

What do you dislike about BoomTown?

Nothing at this point! So far so good! Love it! Review collected by and hosted on G2.com.

AC
Ashley C.
Office Manager/Transaction Coordinator
Small-Business (50 or fewer emp.)
"Great product!"
5/5
What do you like best about BoomTown?

Love the marketplace and ability to sync with other programs! Review collected by and hosted on G2.com.

What do you dislike about BoomTown?

Some functionality is outdated. Wish you could have admin ability to delete a lead profile. Review collected by and hosted on G2.com.

Dani M.
DM
Dani M.
Agent
Small-Business (50 or fewer emp.)
"Love being organized!"
5/5
What do you like best about BoomTown?

Very helpful organizing my database and touch points with detailed notes! Review collected by and hosted on G2.com.

What do you dislike about BoomTown?

Wished it had better breakdown of transactions and income earned. Review collected by and hosted on G2.com.

MA
Melinda A.
Realtor
Mid-Market (51-1000 emp.)
"There are excellent tools in BT that should be carried forward to BoldTrail"
2.5/5
What do you like best about BoomTown?

Hot Sheet - ease of access to compare leads to listings Review collected by and hosted on G2.com.

What do you dislike about BoomTown?

Lack of integration with marketing tools available in BoldTrail Review collected by and hosted on G2.com.

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