What do you dislike about Blesta?
Bad customer support, don't say anything bad about them our they will block you and not provide support.
Great software, but people skills are terrible. They are very quick to say their software never present an incorrect error and quick to blame server setup, but once the problem was sorted in live chat, which was great and easier! It then turned strange.
First, someone messaged saying the support ticket I created was to be closed and reaffirmed that the error was not at their end. I really do not need to keep hearing statements that their software is never at fault when technically it was blesta at issue.
Secondly not just that they are quick to blame the server and not even investigate, throwing possible causes which none was correct, and quickly irritated me. The error was that mod_rewrite was not installed.
I had to send screenshots of my server setup proving it was installed and that cpanel confirms that, and the issue would have to be dealt with by blesta developers as once again they confirmed what I already knew, mod_rewrite was installed.
Which to point out that cpanel comes with it install nowadays. They should know this, but they never asked about what contol panel I was using.
They then tried to blame litespeed.
In the end to correct the error we had to remove lines from htacces one file and delete one of their scripts files from where blesta was installed.
After this it worked fine, they really wanted to know what was the issue and we soon found out why.
Another script that runs from the main domain, the htaccess there was set up so that new installs go to the install file if the script was not installed. This is becoming more and more common as I have noticed a lot of scripts have install.php set as an index page to help first time users or less technically minded.
But due to this setup the index settings in the main domain,it overruled blesta htaccess. Hence why blesta was providing a "false" error about mod_rewrite not being installed, even though blesta team kept saying blesta don't show an error and for that error to be incorrect.
In the end, the error was in the htaccess file that was part of their install and not a server file or setup! As this was within files relating to blesta install then the issue and error were from their end nowhere else.
Blesta needs to take this onboard and sometimes work around it, without blaming another software or server setup. It looks better when you can admit the issue was on blesta's end, getting it fixed without getting into a blame game.
Keep in mind new scripts are being designed all the time, what happens when the next new script out there that someone uses within the same cPanel account, that may cause conflicts within blesta, blame them?
Thirdly because blesta did not like the way another script on the same cPanel account has their script htaccess file was setup, they asked what script I was using, when they realised what software it was it then turned into a conversation about how badly made the other script was and that they have copied their reseller discounts adding 2% on what blesta offers.
Eveyone knows every part of webhosting is a competition, I know other billing scripts that offer better rates then blesta and the other script put together. It comes across that blesta don't like it when other scripts encrotch on what blesta script does.
Once I said that I got reseller status with the other script without the need of buying an owned license unlike blesta why i would do to be part of blesta reseller, I never got any further replies.
In my eyes every script has their own way of running and using htaccess, every company is in competition with others in the same sector and there will always be new scripts doing the same or a better job, come on WHMCS and ClientEXE was around before blesta, blesta now is competition for them.
And finaly, if the two lines and file is not needed after install, and blesta runs fine with out these, is there any need for the lines to be in the htaccess file at all and to remove the PHP file after install. Which to state a fact most software I worked with asks for the PHP file in question to be deleted after install as 1 is not needed and 2 can become vulnerable.
All responses for support since my review on Trustpilot has stopped. I have been waiting 24 hours now and still no response on live chat or email.
And now they have blocked us, terrible just because I like another software more, and that I pointed out an error with their software and voiced my opinion. I would suggest if you want to have continued support with blesta that you don't say anything bad about them. Review collected by and hosted on G2.com.
