# Blackbaud Enterprise Fundraising CRM Reviews **Vendor:** Blackbaud **Category:** [Nonprofit CRM Software](https://www.g2.com/categories/nonprofit-crm) **Average Rating:** 3.4/5.0 **Total Reviews:** 44 ## About Blackbaud Enterprise Fundraising CRM Blackbaud Enterprise Fundraising CRM is a purpose-built cloud solution for enterprise-scale nonprofit, healthcare, and higher education fundraising programs. Its intelligent, flexible platform empowers organizations to raise more by enabling fundraising teams to operate with greater efficiency, security, and insight. Integrated business intelligence and analytics unlock powerful data-driven strategies to engage, retain, and grow supporter value—helping you achieve your most ambitious fundraising goals. ## Blackbaud Enterprise Fundraising CRM Pros & Cons **What users like:** - Users value the **powerful integrations** of Blackbaud CRM, enhancing customization and collaboration across multiple products. (2 reviews) - Users value the **comprehensive tools** offered by Blackbaud Enterprise Fundraising CRM, especially with integration of multiple products. (1 reviews) - Users value the **extensive CRM integration** capabilities of Blackbaud, allowing for limitless customization and efficiency. (1 reviews) - Users value the **extensive customization options** of Blackbaud Enterprise Fundraising CRM, enhancing its adaptability for large nonprofits. (1 reviews) - Users appreciate the **limitless customization** options in Blackbaud Enterprise Fundraising CRM, enhancing functionality for large nonprofits. (1 reviews) - Users value the **easy integrations** of Blackbaud Enterprise Fundraising CRM, facilitating customizations and enhancing functionality. (1 reviews) - Software Tools (1 reviews) **What users dislike:** - Users feel the product is **overpriced** and does not deliver value compared to more modern alternatives. (2 reviews) - Users express frustration with the **clunky interface** of eTapestry, which complicates even basic tasks and wastes time. (1 reviews) - Users find the **complexity of implementation** challenging, especially without sufficient budget or support for transition. (1 reviews) - Users find that **data migration is messy** and complicated without sufficient budget or team support for implementation. (1 reviews) - Users face a **difficult setup** process with Blackbaud Enterprise Fundraising CRM, making transition challenging without ample resources. (1 reviews) - Editing Limitations (1 reviews) - Excessive Fees (1 reviews) - High Fees (1 reviews) - Limitations (1 reviews) - Limited Features (1 reviews) ## Blackbaud Enterprise Fundraising CRM Reviews ### 1. Wish we had chosen Raiser's Edge or any other CRM we didn't have to modify so much to make it work for us. **Rating:** 0.5/5.0 stars **Reviewed by:** Gretchen C. | Assistant Director, Gift Processing and Data Management, Enterprise (> 1000 emp.) **Reviewed Date:** April 20, 2022 **What do you like best about Blackbaud Enterprise Fundraising CRM?** Their system updates can sometimes be helpful but mostly they solve small problems. **What do you dislike about Blackbaud Enterprise Fundraising CRM?** Utilize suggestions from clients and implement those suggestions. **Recommendations to others considering Blackbaud Enterprise Fundraising CRM:** Try Raiser's Edge first. **What problems is Blackbaud Enterprise Fundraising CRM solving and how is that benefiting you?** We are attempting to support our fundraisers in order to keep our school funded. ### 2. Blackbaud eTapestry – 12+ Years of Disappointment **Rating:** 0.0/5.0 stars **Reviewed by:** Rhonda W. | Founder CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** August 15, 2025 **What do you like best about Blackbaud Enterprise Fundraising CRM?** I did not like any part of my experience with Blackbaud eTapestry. From start to finish, the software was clunky, outdated, and frustrating to use, making even simple tasks unnecessarily difficult. The cost is outrageously high for what you get, and the customer service was consistently unhelpful and dismissive. After years of dealing with constant issues, inefficiencies, and a complete lack of value, I can honestly say this has been one of the worst software experiences I’ve ever had. **What do you dislike about Blackbaud Enterprise Fundraising CRM?** fter more than 12 years of dealing with Blackbaud eTapestry, I can say without hesitation that it has been one of the most frustrating, overpriced, and disappointing business relationships I’ve ever experienced. The cost is absolutely outrageous for what you get—especially considering how outdated and clunky the system feels compared to modern alternatives. For the price they charge, you would expect a product that is intuitive, efficient, and backed by a team that cares. Unfortunately, eTapestry is none of these things. The platform itself is cumbersome, slow, and riddled with inefficiencies that make even the simplest tasks unnecessarily time-consuming. Instead of helping streamline our operations, it has often felt like eTapestry adds extra work at every step. Features that should be basic or included require costly add-ons or complicated workarounds. Customer service is where the experience really goes from bad to appalling. Reaching support feels like an ordeal, and when you finally get someone, the answers are often dismissive, unhelpful, or leave you with even more questions. There is little sense of urgency, and it’s clear the focus is on upselling rather than solving problems for their long-term customers. Staying with eTapestry for over a decade wasn’t out of loyalty—it was because switching systems is a major undertaking for a nonprofit. But in hindsight, the years of frustration, wasted time, and excessive costs were simply not worth it. I would urge any organization considering eTapestry to look elsewhere. There are far better, more affordable, and more user-friendly CRM solutions on the market that will value your business and actually deliver what they promise. If I could give them zero stars, I would. **What problems is Blackbaud Enterprise Fundraising CRM solving and how is that benefiting you?** None. Blackbaud CRM is solving zero problems for us and providing no real benefit whatsoever. After years of use, it has only added complexity, wasted time, and drained resources. Every promised “solution” has turned into another obstacle, and there is nothing about this software that has improved our processes or delivered measurable value. The only consistent outcome has been frustration. ### 3. Everything in One Place with an Easy, Better-Than-SalesForce Interface **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Higher Education | Enterprise (> 1000 emp.) **Reviewed Date:** April 23, 2026 **What do you like best about Blackbaud Enterprise Fundraising CRM?** I liked that everything was in one place and you could easily phone phone number, address and contact restrictions. **What do you dislike about Blackbaud Enterprise Fundraising CRM?** I thought it was much easier to use than SalesForce. I guess the only problem is that it is harder to link other software to it like GiveCampus for a seamless integration, or to take payments, however I though the interface and reporting was better than others. **What problems is Blackbaud Enterprise Fundraising CRM solving and how is that benefiting you?** The reporting was super easy and I could subscribe to reports daily or weekly, and when there was no new information it would not send me a report which I really liked. ### 4. Blackbaud CRM Transition **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Higher Education | Mid-Market (51-1000 emp.) **Reviewed Date:** September 16, 2025 **What do you like best about Blackbaud Enterprise Fundraising CRM?** I think BBCRM has a lot of great tools to use and a lot more capabilities if you use more than one of their products together as in integration. **What do you dislike about Blackbaud Enterprise Fundraising CRM?** The tools aren't as helpful if you don't use all of the products and transition is messy unless you had a large buget/team to handle it. The implementation was difficult and still happening years after the transition. **What problems is Blackbaud Enterprise Fundraising CRM solving and how is that benefiting you?** BBCRM ='s CRM feature that our IT team has built in helps us manage our constituents, giving, events, etc for the university. ### 5. Robust and customizable **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Mid-Market (51-1000 emp.) **Reviewed Date:** October 09, 2025 **What do you like best about Blackbaud Enterprise Fundraising CRM?** Blackbaud CRM is extremely robust for large nonprofits. Our staff of 90 is in the system daily. With the SDK and integrations, the sky is really the limit as far as customization and making the product work for our system. **What do you dislike about Blackbaud Enterprise Fundraising CRM?** Coming from Raiser's Edge, there are a few shocking limitations especially in query. Be sure to ask to demo query and export to ensure you can get the data you're used to. **What problems is Blackbaud Enterprise Fundraising CRM solving and how is that benefiting you?** Blackbaud CRM is our sole donor and gift database. ### 6. Small Organizations Stay Away!! **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** August 07, 2024 **What do you like best about Blackbaud Enterprise Fundraising CRM?** The best part was the ability to create recurring entries. That is, until it was taken away with the switch to web only use. With over 200 recurring entries every month, it's a drain on my time and energy. **What do you dislike about Blackbaud Enterprise Fundraising CRM?** Customer support is the WORST. They must hire random people off the street. In three years, I think I talked to one person who knew anything about accounting. And don't get me started on pricing - a 25% increase after the initial contract, which was supposed to convert to an annual fee, but they are claiming it's a 3-year. Nobody in my organization signed a three-year contract. Not when their software is NOT the best for small organizations. **What problems is Blackbaud Enterprise Fundraising CRM solving and how is that benefiting you?** This was supposed to be a replacement for Quickbooks and it is not. The market to small organizations, but the implementation process takes months, as does the training, and the cost is unbelievably high. We run on a tight budget so if money is a concern, look elsewhere. There wasn't really anything beneficial, as I suddenly had to take extra steps for simple transactions. I became farther and farther behind until we left. ### 7. Heading into Post-conversion **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Mid-Market (51-1000 emp.) **Reviewed Date:** October 23, 2023 **What do you like best about Blackbaud Enterprise Fundraising CRM?** The thing I like best about using BBCRM is that we are able to provide our users with access to a Business Glossary and Documentation Library. The access to these custom listbuilders allows our users groups to self-serve and train themselves on the different functional areas of CRM. **What do you dislike about Blackbaud Enterprise Fundraising CRM?** Inconsistency with customer service. There can be a miscommunication in troubleshooting tickets that can cause delays and additional recurring credit card charges for our donors (as an example.) Our CFO has been awaiting a meeting with Blackbaud to discuss these occurances and has not had a response weeks after the event. **What problems is Blackbaud Enterprise Fundraising CRM solving and how is that benefiting you?** BBCRM has allowed us to move away from having so many customizations. The introduction of SKY API has allowed us to make quick connections with other vendors and integrate seamlessly into CRM. ### 8. Blackbaud CRM **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Fund-Raising | Mid-Market (51-1000 emp.) **Reviewed Date:** February 29, 2024 **What do you like best about Blackbaud Enterprise Fundraising CRM?** I find the ease of customer support access very helpful when using Blackbaud. **What do you dislike about Blackbaud Enterprise Fundraising CRM?** I find the reporting features to be somewhat cumbersome when pulling fundraising reports for our organization. **What problems is Blackbaud Enterprise Fundraising CRM solving and how is that benefiting you?** Blackbaud helps us store and track all of our donor information for institutional and individual donors. ### 9. Effective but Cumbersome **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Higher Education | Mid-Market (51-1000 emp.) **Reviewed Date:** October 23, 2023 **What do you like best about Blackbaud Enterprise Fundraising CRM?** How easily it can integrate with other products. The CRM Cloud Portal has been very useful for our developers, making creating Blackbaud customizations much easier. **What do you dislike about Blackbaud Enterprise Fundraising CRM?** The conversion process was incredibly hard. Customer Support can be hit or miss, where you can get a great customer service representative, but if you get a bad one it can be days of being ignored. User training can be difficult as technologically challenged users have a harder tiime learning the system. **What problems is Blackbaud Enterprise Fundraising CRM solving and how is that benefiting you?** It helped our organization moved away from too many customizations which made it hard to standardize across our departments. ### 10. Terrible experience **Rating:** 0.0/5.0 stars **Reviewed by:** Laura S. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 01, 2023 **What do you like best about Blackbaud Enterprise Fundraising CRM?** Blackbaud has a good sales pitch until you start using the software and everything beyond that is terrible. Support and customer service is awful. **What do you dislike about Blackbaud Enterprise Fundraising CRM?** A CRM is only as good as the data it holds and to delete outdated and irrelevant records is archaic and very time-consuming, designed to require the user to page overage rates with penalties. Terrible option for a non-profit. Training is also awful for an organization that relies on volunteers for support. Customer service and 99% of all communications with Blackbaud have been very negative. **What problems is Blackbaud Enterprise Fundraising CRM solving and how is that benefiting you?** We engaged them to replace a small CRM with a focus on non-profit growth, but they have done nothing but create headaches and waste our time. Very deceptive model on how contracts renew. ### 11. Business Analyst **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Higher Education | Enterprise (> 1000 emp.) **Reviewed Date:** October 23, 2023 **What do you like best about Blackbaud Enterprise Fundraising CRM?** The Data that is stored in the system and the ability to obtain the informaiton is fairly easy. **What do you dislike about Blackbaud Enterprise Fundraising CRM?** There is so much to learn! I've only been in the position for 5 months. **What problems is Blackbaud Enterprise Fundraising CRM solving and how is that benefiting you?** Blackbaud CRM has solved several problems in the past few months. ### 12. Nice CRM with great API **Rating:** 5.0/5.0 stars **Reviewed by:** Quoc V. | Director Of Technology, Mid-Market (51-1000 emp.) **Reviewed Date:** May 24, 2023 **What do you like best about Blackbaud Enterprise Fundraising CRM?** I like the fact that the API makes the data very accessible. **What do you dislike about Blackbaud Enterprise Fundraising CRM?** It can be costly to smaller schools as the pricing is a bit steep. **What problems is Blackbaud Enterprise Fundraising CRM solving and how is that benefiting you?** A single source of data for all of our community. ### 13. Blackbaud CRM: The Right Tool for Advancement Needs **Rating:** 4.5/5.0 stars **Reviewed by:** Brianne C. | Assistant Director, Mid-Market (51-1000 emp.) **Reviewed Date:** June 14, 2022 **What do you like best about Blackbaud Enterprise Fundraising CRM?** Blackbaud CRM makes it easy to see key constituent data at a glance. I can quickly and easily get info when needed and the various integrations, such as the Events module, make it a great tool to capture overall engagement. **What do you dislike about Blackbaud Enterprise Fundraising CRM?** Due to the large amount of data, there are times where the system takes a minute to refresh, as it's combing through the vast database. That said, I don't have many issues with the CRM system. **Recommendations to others considering Blackbaud Enterprise Fundraising CRM:** Understand your data needs and the various ways it needs to be integrated, managed, and reported. **What problems is Blackbaud Enterprise Fundraising CRM solving and how is that benefiting you?** For the work I do, Blackbaud CRM is key to incorporating event data, to track a variety of engagement types. We can track registration in an individual event while simultaneously marking each invitee's communication and event attendance records. ### 14. Blackbaud CRM RE7 review **Rating:** 1.5/5.0 stars **Reviewed by:** Greg S. | Director of Development, Small-Business (50 or fewer emp.) **Reviewed Date:** May 13, 2022 **What do you like best about Blackbaud Enterprise Fundraising CRM?** I particularly enjoy how Raisers Edge is very simple and clean to navigate. **What do you dislike about Blackbaud Enterprise Fundraising CRM?** RE7 is not cloud-based. It does not easily show reports. It does not easily show graphs. I need more Donor intelligence, social media account linkage, email integration, etc. **What problems is Blackbaud Enterprise Fundraising CRM solving and how is that benefiting you?** It is an easy place to store all our donation information. It is simple to teach my colleagues how to use it. ### 15. A Somewhat Broken Umbrella **Rating:** 3.0/5.0 stars **Reviewed by:** Rosie G. | Marketing and Communications Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** January 13, 2022 **What do you like best about Blackbaud Enterprise Fundraising CRM?** We used Blackbaud's CRM because it's billed as a catch-all tool for nonprofits/advocacy work. While some software requires various accounts to access different tools, Blackbaud is one login for multiple programs. It hooked to our CRM and allowed us to connect ticketing and membership options more easily to web content. **What do you dislike about Blackbaud Enterprise Fundraising CRM?** We disliked most of the interface. If you've used any other modern CRM you'll notice the outdated admin interface, complicated information structure, and few tools to support new admins. Blackbaud's CRM is not a good product for any organization without a web developer on staff. Tool broke constantly and are not intuitive for admins. **Recommendations to others considering Blackbaud Enterprise Fundraising CRM:** Look past the sales pitch. We were swayed by the promises of our (non web developer) admins having numerous tools for easier workflow and contact management, but the clunkiness of Blackbaud's CRM created more problems for us in the end. Every consultant we were talked to recommended we find a new platform to use. **What problems is Blackbaud Enterprise Fundraising CRM solving and how is that benefiting you?** We used the CRM for managing contacts (particularly various member levels), donor management, email marketing, event ticketing, and development needs. While it offers numerous tools, none of the tools are significant. For instance, while it's nice to have email marketing built-in, we'd have been better off loading lists into an email program like MailChimp for better templates and email tracking. ### 16. BlackBaud CRM helps solve issues **Rating:** 4.5/5.0 stars **Reviewed by:** Callie F. | Founder, Mid-Market (51-1000 emp.) **Reviewed Date:** May 10, 2022 **What do you like best about Blackbaud Enterprise Fundraising CRM?** Blackbaud CRM helps to solve essential issues for advancement including a responsive email system and many partnerships with other programs that make the CRM experience much easier **What do you dislike about Blackbaud Enterprise Fundraising CRM?** Some of the processes and entry are cumbersome for Blackbaud. There could possibly be a more tech savvy way to update the database. **What problems is Blackbaud Enterprise Fundraising CRM solving and how is that benefiting you?** Blackbaud CRM is able to assist with solving the problem of integrating with outside companies to register when moves are made that effect our customers. ### 17. A system that is user friendly **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Higher Education | Small-Business (50 or fewer emp.) **Reviewed Date:** May 27, 2022 **What do you like best about Blackbaud Enterprise Fundraising CRM?** I think that Blackbaud is easy to use and it is easily taught to others **What do you dislike about Blackbaud Enterprise Fundraising CRM?** There are some things that you can only do in the database version. **What problems is Blackbaud Enterprise Fundraising CRM solving and how is that benefiting you?** Blackbaud is constantly working to make the online version as in-depth as the database version ### 18. The absolute WORST CRM software I've ever used! **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Education Management | Small-Business (50 or fewer emp.) **Reviewed Date:** July 07, 2021 **What do you like best about Blackbaud Enterprise Fundraising CRM?** Very little. If it worked adequately, Lead tracking would be amazing. **What do you dislike about Blackbaud Enterprise Fundraising CRM?** BB gives too much control to the end-user. The software lacks in many vital areas such as building and tracking lead campaigns, inability to link campaigns to leads/schools, inconsistencies with website apps linking and having end users run into constant issues, the end-of-year rollover is very messy and has too many steps, and it does not allow you to create/assign tasks to team mates on lead follow-up. Salesforce is 10000% better than this software. In addition, if you want to get out of your contract, it is virtually impossible. They will NOT accommodate you in any way and will even argue that the issues with the software are user error. They are extremely rude and take hours, even days to resolve your ticket. Most of the time, the ticket is closed and you will get an email stating it's closed due to "not able to replicate the issue", even though you're still experiencing the problem. Please do not waste your companies/schools' money on this product. I would much rather pay a little more to use Salesforce, then to deal with all the troubles you will have with Blackbaud. **Recommendations to others considering Blackbaud Enterprise Fundraising CRM:** If you prefer to spend a lot of your time opening tickets (via chat by the way because they charge you for EVERYTHING, even phone support) then please use this software! Otherwise, I would never, ever recommend this software to any company looking to grow their business, school or track their lead pool/campaigns. It is extremely difficult to use, the training is 100% online and is limited to what you can ask/do during that time. In addition, I recently asked the consultant if I could call to ask a question before scheduling time, he said "let me be clear, all time spent assisting a request is billable to consulting time regardless of format." BB will nickel and dime your company simply because they can and you're locked into a contract! Don't do it! **What problems is Blackbaud Enterprise Fundraising CRM solving and how is that benefiting you?** I have been trying to solve many of the same issues with BB for 7 months! Our setup is not correct, and users cannot create accounts, or when they do, the application is missing, causing us to lose clients at our company and making it inconvenient for people to have to come into the compnay to fill out paper applications. In addition, every time I have to setup a new user internally, it takes hours, even days, because the system isn't setup correctly. I have to take all these extra steps to set up a new user for example: opening up incognito windows, or instead of clicking the "accept invitation" button in the email they send after creating an account, I have to select/copy/paste the invite into a separate browser because there "must be a glitch" between the email and the invitation. It is just extremely frustrating to have to go into work every day and spend hours troubleshooting BlackBaud issues then I do actual work. Please save yourself a headache and do not use this product. Worst investment ever! ### 19. Blackbaud CRM - great for donor profiles **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Higher Education | Mid-Market (51-1000 emp.) **Reviewed Date:** November 06, 2020 **What do you like best about Blackbaud Enterprise Fundraising CRM?** Blackbaud is easy to navigate. I love that it has the option for such detailed profiles for each constituent. **What do you dislike about Blackbaud Enterprise Fundraising CRM?** The reports in Blackbaud are sometimes hard to pull. The reporting side is not very easy to navigate. **Recommendations to others considering Blackbaud Enterprise Fundraising CRM:** Blackbaud is a very useful tool for any size organization to be able to capture donor information in one place. **What problems is Blackbaud Enterprise Fundraising CRM solving and how is that benefiting you?** It's great to have all of the information about one constituent in one place. This includes each form of communication, solicitation, visit, etc. ### 20. Blackbaud (Carlsen) **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Fund-Raising | Small-Business (50 or fewer emp.) **Reviewed Date:** November 11, 2020 **What do you like best about Blackbaud Enterprise Fundraising CRM?** Simple to use, ability to extract information and pull reports **What do you dislike about Blackbaud Enterprise Fundraising CRM?** Handling of soft credits - need to create various types of soft credit (between family members, between individual and private business etc) **What problems is Blackbaud Enterprise Fundraising CRM solving and how is that benefiting you?** For the most part, I can pull exactly the information I need in reports through queries and exports ### 21. Comprehensive Content Management System **Rating:** 3.5/5.0 stars **Reviewed by:** Stephanie W. | Director Of Development, Small-Business (50 or fewer emp.) **Reviewed Date:** October 11, 2019 ### 22. Crm **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Mid-Market (51-1000 emp.) **Reviewed Date:** July 03, 2020 **What do you like best about Blackbaud Enterprise Fundraising CRM?** I love that staff can track communications and relationships with our donors and we can look up historical data **What do you dislike about Blackbaud Enterprise Fundraising CRM?** Crm takes forever to get used to. Sometimes It seems like way too much work for a little payout. **What problems is Blackbaud Enterprise Fundraising CRM solving and how is that benefiting you?** Crm is great for relationship management and data tracking ### 23. Great all in one CRM tool **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** September 06, 2019 **What do you like best about Blackbaud Enterprise Fundraising CRM?** Blackbaud offers an array of tools from Raiser's Edge, NXT, Merchant Services, WordPress, Online Express, Luminate Online. Their new NXT tool allows you to see donor data in a very attractive format with charts, graphs, reminders to reach out to donors. Raiser's offers reports, online express for easy donation pages, email pages. They have WordPress templates to use for your website that are easy to customize. Gifts from online express are easy to pull up and it's easy to put in a batch and create donor records. **What do you dislike about Blackbaud Enterprise Fundraising CRM?** They are very pricey and any new addition always requires extra cost. Sometimes the data in the dashboard doesn't match with data in NXT. For example, consecutive donors years are sometimes different in NXT and sometimes data in queries varies from data in reports and the dashboard. Customer service sometimes takes a while to get back to you especially about issues with your WordPress site. Their Team Builder crowdfunding tool is very difficult to execute. It takes a long time to read many knowledge base articles and to learn how to create fundraising pages. It's kind of an outdated platform. **Recommendations to others considering Blackbaud Enterprise Fundraising CRM:** Speak to a rep and understand all the tools available. Every feature is very expensive so make sure you are going to use the features. NXT is a must need. I wouldn't recommend using Team Raiser as it's too complicated to setup so use maybe crowdrise or other crowdfunding, peer to peer tools. **What problems is Blackbaud Enterprise Fundraising CRM solving and how is that benefiting you?** We use almost all Blackbaud tools including our WordPress website, Raiser's Edge, Team Raiser, Luminate Online, NXT. They are very costly however it's worth the price. We love our new website and it's easy to create online giving forms. We are able to play videos on our website as well. We are easily able to track donors, giving and to create reports, queries. ### 24. I use Blackbaud CRM for alumni and donor information **Rating:** 4.0/5.0 stars **Reviewed by:** Ashley M. | Alumni Development Manager, Enterprise (> 1000 emp.) **Reviewed Date:** October 25, 2018 **What do you like best about Blackbaud Enterprise Fundraising CRM?** Blackbaud CRM is fairly intuitive, but I really like that it keeps a "Recently Accessed" list on my left task bar. I'm constantly switching between constituents and it's great to not type them in the search box over and over again. **What do you dislike about Blackbaud Enterprise Fundraising CRM?** Because I work with alumni and donors, I tend to do a lot of research on them. It would be great to have a space within Blackbaud to link their social media accounts or research/professional links. This would tie in all pertinent information rather than just quick demographical type things. **What problems is Blackbaud Enterprise Fundraising CRM solving and how is that benefiting you?** It's a centralized place to keep all donor and alumni information. Because we're a university where our constituents could be in multiple categories and thus members of many different entities, it's great to have one location for their information so we always know it is up-to-date and consistent with what other folks around campus are using. ### 25. OK system if you are MS shop **Rating:** 2.5/5.0 stars **Reviewed by:** Ruth P. | Developer, Mid-Market (51-1000 emp.) **Reviewed Date:** October 12, 2019 **What do you like best about Blackbaud Enterprise Fundraising CRM?** Batch( with Import feature) and change history logging **What do you dislike about Blackbaud Enterprise Fundraising CRM?** Query designer is fine for simple queries but you can't use it for complex queries with joins. You have to create query view and use that query view as a selection for your query to do joins. A lot of work. **What problems is Blackbaud Enterprise Fundraising CRM solving and how is that benefiting you?** It maintains customer data and do various kinds of processing. ### 26. Good CRM for Non-Profit **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Higher Education | Mid-Market (51-1000 emp.) **Reviewed Date:** December 02, 2019 **What do you like best about Blackbaud Enterprise Fundraising CRM?** Blackbaud's search function is very simple to use. They also have a thorough Knowledge Base. Additionally, when our team needed further assistance, we were easily able to contact our rep to come out and give us in-person training. **What do you dislike about Blackbaud Enterprise Fundraising CRM?** Older "models" of Blackbaud are clunky; it's best to have the latest model. **Recommendations to others considering Blackbaud Enterprise Fundraising CRM:** Just make sure you have the latest of what Blackbaud has to offer! **What problems is Blackbaud Enterprise Fundraising CRM solving and how is that benefiting you?** We primarily use Blackbaud to track donors; this works for our giving teams well. ### 27. I use Blackbaud CRM for donor and alumni record management **Rating:** 4.0/5.0 stars **Reviewed by:** Ashley M. | Senior Business Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** July 31, 2018 **What do you like best about Blackbaud Enterprise Fundraising CRM?** My favorite thing about Blackbaud CRM is the side panel where it keeps my history. Often I switch between constituents to learn more about them and easy to go back and forth when I have history right there. **What do you dislike about Blackbaud Enterprise Fundraising CRM?** As someone who uses this for my specific college, I get frustrated with the Education tab. I can make the Education stay on my main screen, however, I cannot see the actual degree name of the person I'm looking at. When I'm trying to determine whether this person is an alumnus from my department, it would be great to see that at first glance instead of having to fish for it every time I bring up a record. **Recommendations to others considering Blackbaud Enterprise Fundraising CRM:** It's a great CRM system for robust records. You are able to store so much information about any one constituent or group. Blackbaud CRM categorizes the information so it's easy to find what you're looking for without scrolling and clicking for hours. **What problems is Blackbaud Enterprise Fundraising CRM solving and how is that benefiting you?** Currently, the biggest business problem I'm solving with Blackbaud CRM is the ability to do a "fuzzy search". Our previous system did not allow this and it was difficult to identify an alumnus if they were going by a nick name or if they'd been married and didn't include their maiden name. Blackbaud CRM has allowed us to track these folks down and ensure their records are updated as we receive new information. Sometimes, the best way to locate someone is a first name and a city, and Blackbaud CRM has allowed us the ability to do this. ### 28. Blackbaud Review **Rating:** 5.0/5.0 stars **Reviewed by:** Melanie D. | Gallery Assistant + Student Galleries Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 25, 2019 **What do you like best about Blackbaud Enterprise Fundraising CRM?** Blackbaud CRM covers so many different areas of functionality. It really helps to centralize all of the different parts of donor management in one place. **What do you dislike about Blackbaud Enterprise Fundraising CRM?** The database view is not as user friendly and can sometimes be slow. **What problems is Blackbaud Enterprise Fundraising CRM solving and how is that benefiting you?** This has helped handle large amounts of information and organize it in the way that is best for your organization to use. ### 29. It is a very user friendly and efficient CRM tool. **Rating:** 4.5/5.0 stars **Reviewed by:** Aimee P. | Director of Development College of Natural Science and Mathematics and College of Liberal Arts, Public Relations and Communications, Mid-Market (51-1000 emp.) **Reviewed Date:** January 04, 2019 **What do you like best about Blackbaud Enterprise Fundraising CRM?** I like how I can quickly find the information I need. It is also very adaptable. I can change my preferences to see certain categories over others. **What do you dislike about Blackbaud Enterprise Fundraising CRM?** I dislike that you can't pull certain information. When I am going into pull a queery it will only let me search through certain categories and not others. **Recommendations to others considering Blackbaud Enterprise Fundraising CRM:** This has been one of the best CRM tools I have used in fundraising. **What problems is Blackbaud Enterprise Fundraising CRM solving and how is that benefiting you?** I use Blackbaud CRM to control a donor base for major gift fundraising. It helps benefit me by sending me reminders when donors may have lapsed and need to be revisited. It helps me to keep ahead in my stewarding and soliciting of donors that are of major gift potential. ### 30. A solid CRM experience **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Enterprise (> 1000 emp.) **Reviewed Date:** August 16, 2019 **What do you like best about Blackbaud Enterprise Fundraising CRM?** It’s easy to navigate and loads quickly on Windows which is a plus. Solid favorites section. **What do you dislike about Blackbaud Enterprise Fundraising CRM?** Looks outdated. It looks like something from windows 98. **What problems is Blackbaud Enterprise Fundraising CRM solving and how is that benefiting you?** It allows us to manage our constituents in a way that goes multiple staff members. ### 31. Great software for development **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Mid-Market (51-1000 emp.) **Reviewed Date:** June 24, 2019 **What do you like best about Blackbaud Enterprise Fundraising CRM?** All of the information is easily accessible, and every department can easily be on the same page. **What do you dislike about Blackbaud Enterprise Fundraising CRM?** It's a little clunky- I wish it was easier to customize the fields that are shown first. **What problems is Blackbaud Enterprise Fundraising CRM solving and how is that benefiting you?** I wish it was easier to sort through all the information provided. Sometimes you get too much info. Also, searching for constituents is needlessly difficult. Searching could be far more user-friendly ### 32. Multi-use Constituent Database **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Education Management | Enterprise (> 1000 emp.) **Reviewed Date:** January 28, 2019 **What do you like best about Blackbaud Enterprise Fundraising CRM?** This system has been very user-friendly and gives me the ability to tackle multiple job duties within one platform. I can update contact information, send invitations for events, and track annual giving all using the same system. This makes my job much easier. **What do you dislike about Blackbaud Enterprise Fundraising CRM?** Some of the functions are limited. When you filter your selections they are automatically saved to those preferences and you have to unselect them during your next visit to get different search results. **What problems is Blackbaud Enterprise Fundraising CRM solving and how is that benefiting you?** Consolidated constituent database. I am able to maintain constituent records, send correspondence, verify educational background and track giving history all within one system. ### 33. Blackbaud is a joke **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Philanthropy | Small-Business (50 or fewer emp.) **Reviewed Date:** November 08, 2018 **What do you like best about Blackbaud Enterprise Fundraising CRM?** Blackbaud's sales people were nice and made us feel like we were going to get something that was going to be very useful and efficient for our company. They were the last knowledgeable people we spoke to at BB and it was downhill immediately after we signed the agreement. **What do you dislike about Blackbaud Enterprise Fundraising CRM?** BB customer service is terrible and unable to get invoicing right. They add on options/charges to our invoices that we didn't request and didn't use (because we didn't know we had). They can't FIX anything in the system and were zero help every time I called. It doesn't help that their employee turn-over is sky high. **Recommendations to others considering Blackbaud Enterprise Fundraising CRM:** Don't use Blackbaud. It is expensive and does not deliver on it's promises. **What problems is Blackbaud Enterprise Fundraising CRM solving and how is that benefiting you?** No problems solved but many problems created. Pathetic service all around. On-going issues even after canceling 3 years ago. ### 34. Blacbaud CRM **Rating:** 4.0/5.0 stars **Reviewed by:** Carmen Elisa T. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 06, 2018 **What do you like best about Blackbaud Enterprise Fundraising CRM?** Blackbaud CRM has a much stronger Marketing and Communications function and allows organizations to further segment emails. Unlike the CRM that I used when using this CRM Blackbaud I was very good and easy to adapt, I really liked the fact of having quick access to the history. **What do you dislike about Blackbaud Enterprise Fundraising CRM?** It seems to me that in some cases, connecting takes a long time and hangs up. I work mostly with reports and I feel that it takes time to complete them and I feel that it asks for several requirements **Recommendations to others considering Blackbaud Enterprise Fundraising CRM:** If you want to work in an organized way and want to integrate other tools such as marketing, you can do it with Blackbaud. The good thing about this system is that it can be integrated very well in several business areas and can be for small or large companies **What problems is Blackbaud Enterprise Fundraising CRM solving and how is that benefiting you?** The most important thing is to work in an organized way, you can integrate marketing tools that help you a lot. Download reports among other things ### 35. Powerful Integrated Database **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Environmental Services | Small-Business (50 or fewer emp.) **Reviewed Date:** April 09, 2019 **What do you like best about Blackbaud Enterprise Fundraising CRM?** Blackbaud's integrated approach to donor profiles is extremely helpful in the nonprofit industry. **What do you dislike about Blackbaud Enterprise Fundraising CRM?** The overall appearance of the back-end strikes me as a bit outdated. **What problems is Blackbaud Enterprise Fundraising CRM solving and how is that benefiting you?** Blackbaud CRM allows nonprofit organizations to have information on their subscribers and supporters, in order to target communications properly. ### 36. Complete system to deliver most fundraising needs! **Rating:** 2.5/5.0 stars **Reviewed by:** Reza I. | Head of Data Services, Civic & Social Organization, Mid-Market (51-1000 emp.) **Reviewed Date:** March 30, 2018 **What do you like best about Blackbaud Enterprise Fundraising CRM?** I like the way in which it handles, processes and reports multi-currencies for the Global Charity I work in. It means CRM can be accepted as central/global system easily. **What do you dislike about Blackbaud Enterprise Fundraising CRM?** I dislike the way lack of innovation to drive the product forward in line with the pace the sector demands. Many shortfalls of the product can be usually addressed with the assistance of 'Professional Services' at a cost. **Recommendations to others considering Blackbaud Enterprise Fundraising CRM:** If you're a small to medium sized charity, looking for a tool that delivers most Fundraising system features then this could be it. It will allow you to fairly quickly benefit and grow the different income streams using the many different features (the CRM can help "drive your charity forward"). **What problems is Blackbaud Enterprise Fundraising CRM solving and how is that benefiting you?** CRM is helping drive Fundraising Income growth to around US$12M. It supports many of the diverse requirements thata . aFundraising team requires. ### 37. Hard to run reports with multiple requirements **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Religious Institutions | Small-Business (50 or fewer emp.) **Reviewed Date:** July 13, 2018 **What do you like best about Blackbaud Enterprise Fundraising CRM?** I like that its fairly user friendly and you can see all the information for your people in one place. I like that you can run reports and they have a great chat feature which gives you a step by step tutorial if you are having a hard time figuring something out. I also like that you can use eTapesty and the merchant services portal separately if you don't want to use them both at once or if you switch to a new system. **What do you dislike about Blackbaud Enterprise Fundraising CRM?** I don't like that its hard to run reports that need more than a couple requirements. Also, its doesn't walk to all the apps that we want to use and its hard to connect to our website. There are also some CRMs that give better discounts to non-profits which would be helpful for us. **Recommendations to others considering Blackbaud Enterprise Fundraising CRM:** I would really dig into what data you need to get from this system before you choose it. There is a lot of data that you can find and use, but it also its hard to use some of the reports. You also want to pay attention to how well it will talk to the other apps that you use. It is compatible with some, but not with others. **What problems is Blackbaud Enterprise Fundraising CRM solving and how is that benefiting you?** We are using it to track donor information for over 5,000 people. Its been good to see how much data we can mine for individuals. We are able to track some payments as well as points of contact for each party that we work with. ### 38. Nothing better than BBEC **Rating:** 5.0/5.0 stars **Reviewed by:** Michelle W. | Data Management, Mid-Market (51-1000 emp.) **Reviewed Date:** October 14, 2018 **What do you like best about Blackbaud Enterprise Fundraising CRM?** I LOVE THE CAPABILTY TO MANAGE DONORS FROM BEGINNING TO END. FROM PROSPECTIMG TO STEWARDING. REVENUE EASILY STORED AND REPORTED ON. MANAGE ALL FUNDRAISING AND EVENTS. **What do you dislike about Blackbaud Enterprise Fundraising CRM?** I DO NOT DIALIKE ANYTHING ABOUT THIS CRM **Recommendations to others considering Blackbaud Enterprise Fundraising CRM:** Its worth learning a new system! Do not resist! **What problems is Blackbaud Enterprise Fundraising CRM solving and how is that benefiting you?** SOLVING DATA INTEGRITY ISSUES ### 39. Blackbaud CRM **Rating:** 5.0/5.0 stars **Reviewed by:** Yolanda W. | Applications Developer III, Higher Education, Enterprise (> 1000 emp.) **Reviewed Date:** July 13, 2018 **What do you like best about Blackbaud Enterprise Fundraising CRM?** My user enjoy the ease of use of the system. They also loved the speed and visibility **What do you dislike about Blackbaud Enterprise Fundraising CRM?** That is builds tables for the attributes and they are not friendly names. **What problems is Blackbaud Enterprise Fundraising CRM solving and how is that benefiting you?** Advancement are taking donations and able to keep track of constituents more concisely. ### 40. CRM for nonprofits **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Mid-Market (51-1000 emp.) **Reviewed Date:** August 15, 2018 **What do you like best about Blackbaud Enterprise Fundraising CRM?** CRM is a great place to hold all our constituent’s information over a whole national organization. It allows us to store contact information, financial information, which events our constituents attended, and how we’ve communicated with them. **What do you dislike about Blackbaud Enterprise Fundraising CRM?** Navigation of the site could be easier. There are a lot of layers to try to figure out. Combining profiles could also be easier when there are two different profiles for the same person. **What problems is Blackbaud Enterprise Fundraising CRM solving and how is that benefiting you?** CRM has helped me go back in time in my organization and get more background on who is giving to our organization and what they have done in the past. ### 41. Does the job **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Mid-Market (51-1000 emp.) **Reviewed Date:** August 28, 2018 **What do you like best about Blackbaud Enterprise Fundraising CRM?** Easy to navigate, it meets the requirements.for targets one might be reaching out to. It's not hard to get a handle on it once you've learned what it can do. **What do you dislike about Blackbaud Enterprise Fundraising CRM?** Restrictions on content, which all software has in one way or another. Not being able to upload "large" images and other items that might crash any communication. **What problems is Blackbaud Enterprise Fundraising CRM solving and how is that benefiting you?** Customizing target groups for specific communication outreach ### 42. OK **Rating:** 2.0/5.0 stars **Reviewed by:** R M. | Mid-Market (51-1000 emp.) **Reviewed Date:** July 26, 2018 **What do you like best about Blackbaud Enterprise Fundraising CRM?** nice tool to dig into account details nice tool to dig into account details nice tool to dig into account details **What do you dislike about Blackbaud Enterprise Fundraising CRM?** not aggregated well , location of options is not easily understood **What problems is Blackbaud Enterprise Fundraising CRM solving and how is that benefiting you?** account detail and billing ### 43. Big upgrade over RE **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Fund-Raising | Mid-Market (51-1000 emp.) **Reviewed Date:** June 28, 2018 **What do you like best about Blackbaud Enterprise Fundraising CRM?** This greatly expanded our database management over RE. Many more capabilities and much more flexibility. Very customizable. **What do you dislike about Blackbaud Enterprise Fundraising CRM?** Customizations sometimes seem slow and tough to get created. **What problems is Blackbaud Enterprise Fundraising CRM solving and how is that benefiting you?** Gives us many more capabilities in segmenting our data and querying on our database. Reporting capabilities are a lot better too. ### 44. Highly user friendly **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Higher Education | Enterprise (> 1000 emp.) **Reviewed Date:** May 18, 2018 **What do you like best about Blackbaud Enterprise Fundraising CRM?** The ability of completing a process via different entry sources **What do you dislike about Blackbaud Enterprise Fundraising CRM?** Because the system is so viable and has various points of entry for completing a task detailed procedures are needed **What problems is Blackbaud Enterprise Fundraising CRM solving and how is that benefiting you?** Increased user friendliness More streamline than RE ## Blackbaud Enterprise Fundraising CRM Discussions - [What is Blackbaud CRM used for?](https://www.g2.com/discussions/what-is-blackbaud-crm-used-for) - [What is the main function of a CRM system?](https://www.g2.com/discussions/what-is-the-main-function-of-a-crm-system) - [Is Raiser's Edge a CRM?](https://www.g2.com/discussions/is-raiser-s-edge-a-crm) - [What are the features of CRM software?](https://www.g2.com/discussions/blackbaud-crm-what-are-the-features-of-crm-software) - [What is Blackbaud CRM?](https://www.g2.com/discussions/what-is-blackbaud-crm) - [View Blackbaud Enterprise Fundraising CRM pricing details and edition comparison](https://www.g2.com/products/blackbaud-enterprise-fundraising-crm/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-29+01%3A57%3A08+-0500&secure%5Bsession_id%5D=c859fc62-0c14-4b40-ae9a-04b3c3108129&secure%5Btoken%5D=7ae674cab525ef64eaa1dd101fa604957f6b7a7e809ed7b61036cf147709e72a&format=llm_user) ## Blackbaud Enterprise Fundraising CRM Integrations - [Double the Donation](https://www.g2.com/products/double-the-donation/reviews) - [Encompass](https://www.g2.com/products/encoura-encompass/reviews) - [GiveCampus](https://www.g2.com/products/givecampus/reviews) ## Blackbaud Enterprise Fundraising CRM Features **Administration** - Reporting - Interaction Tracking - Automation - Donor Profiles **Constituent Management** - Constituent Profiles - Online Portal - Donor Communications **Fundraising** - Campaign Management - Online Donation Portal - Event Planning - Recurring Donations - Peer-to-peer Fundraising - Mobile Capabilities **Marketing Automation** - Email Marketing - Lead Management - Campaign Management - Marketing ROI Analytics **Marketing** - Email Marketing - Direct Mail Tools **Workflow Automation** - Donor Prospecting - Data Entry - Task Delegation **Reporting & Analytics** - Reporting - Dashboards - Automated Reports **Integrations** - Accounting - Fundraising - Grant Management **Agentic AI - Nonprofit CRM** - Autonomous Task Execution - Cross-system Integration ## Top Blackbaud Enterprise Fundraising CRM Alternatives - [Agentforce Nonprofit (formerly Salesforce Nonprofit Cloud)](https://www.g2.com/products/agentforce-nonprofit-formerly-salesforce-nonprofit-cloud/reviews) - 4.1/5.0 (82 reviews) - [Bloomerang CRM](https://www.g2.com/products/bloomerang-crm/reviews) - 4.6/5.0 (878 reviews) - [Neon CRM](https://www.g2.com/products/neon-one-llc-neon-crm/reviews) - 4.2/5.0 (416 reviews)