--- title: Blackbaud Enterprise Fundraising CRM Reviews meta_title: 'Blackbaud Enterprise Fundraising CRM Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 44 reviews by the users' company size, role or industry to find out how Blackbaud Enterprise Fundraising CRM works for a business like yours. aggregate_rating: rating_value: 3.4 review_count: 44 scale: '5' date_modified: '2026-08-07' parent_category: name: Nonprofit url: https://www.g2.com/categories/nonprofit --- # Blackbaud Enterprise Fundraising CRM Reviews **Vendor:** Blackbaud **Category:** [Nonprofit CRM Software](https://www.g2.com/categories/nonprofit-crm) **Average Rating:** 3.4/5.0 **Total Reviews:** 44 ## About Blackbaud Enterprise Fundraising CRM Blackbaud Enterprise Fundraising CRM is a purpose-built cloud solution designed to help enterprise nonprofit, healthcare, and higher education organizations increase fundraising performance with greater precision and efficiency. By unifying complex constituent data with embedded analytics and emerging AI capabilities, the platform enables teams to identify high-value opportunities, prioritize engagement, and act on insights faster. Integrated intelligence— including AI-powered summaries, recommendations, and data-driven segmentation—helps fundraisers personalize outreach at scale, strengthen donor relationships, and accelerate pipeline growth, while maintaining the security, flexibility, and control required for large, mission-critical operations. ## Blackbaud Enterprise Fundraising CRM Pros & Cons **What users like:** - Users value the **extensive integrations** in Blackbaud CRM, enabling high customization and enhanced functionality for large nonprofits. (2 reviews) - Users value the **comprehensive tools** offered by Blackbaud Enterprise Fundraising CRM, enhancing capabilities through product integration. (1 reviews) - Users value the **customization capabilities** of Blackbaud CRM, enhancing functionality for large nonprofit organizations. (1 reviews) - Users value the **extensive customizability** of Blackbaud CRM, enabling tailored solutions for large nonprofit needs. (1 reviews) - Users praise the **extensive customization** options in Blackbaud Enterprise Fundraising CRM, enhancing functionality for large nonprofits. (1 reviews) - Users value the **easy integrations** of Blackbaud Enterprise Fundraising CRM, facilitating customizations and enhancing functionality. (1 reviews) - Software Tools (1 reviews) **What users dislike:** - Users find Blackbaud Enterprise Fundraising CRM to be **excessively overpriced** , especially given its outdated features and poor support. (2 reviews) - Users find the **clunky interface** of Blackbaud eTapestry frustrating, making basic tasks unnecessarily complicated and time-consuming. (1 reviews) - Users find the **complexity of implementation** challenging, especially without sufficient budget or team support during transition. (1 reviews) - Users find the **data migration process challenging** , especially without substantial budget or resources for a smooth transition. (1 reviews) - Users find the **difficult setup** process frustrating, particularly with ongoing challenges post-transition requiring substantial resources. (1 reviews) - Editing Limitations (1 reviews) - Excessive Fees (1 reviews) - High Fees (1 reviews) - Limitations (1 reviews) - Limited Features (1 reviews) ## Blackbaud Enterprise Fundraising CRM Reviews ### 1. A Somewhat Broken Umbrella **Rating:** 3.0/5.0 stars **Reviewed by:** Rosie G. | Marketing and Communications Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** January 13, 2022 **What do you like best about Blackbaud Enterprise Fundraising CRM?** We used Blackbaud's CRM because it's billed as a catch-all tool for nonprofits/advocacy work. While some software requires various accounts to access different tools, Blackbaud is one login for multiple programs. It hooked to our CRM and allowed us to connect ticketing and membership options more easily to web content. **What do you dislike about Blackbaud Enterprise Fundraising CRM?** We disliked most of the interface. If you've used any other modern CRM you'll notice the outdated admin interface, complicated information structure, and few tools to support new admins. Blackbaud's CRM is not a good product for any organization without a web developer on staff. Tool broke constantly and are not intuitive for admins. **Recommendations to others considering Blackbaud Enterprise Fundraising CRM:** Look past the sales pitch. We were swayed by the promises of our (non web developer) admins having numerous tools for easier workflow and contact management, but the clunkiness of Blackbaud's CRM created more problems for us in the end. Every consultant we were talked to recommended we find a new platform to use. **What problems is Blackbaud Enterprise Fundraising CRM solving and how is that benefiting you?** We used the CRM for managing contacts (particularly various member levels), donor management, email marketing, event ticketing, and development needs. While it offers numerous tools, none of the tools are significant. For instance, while it's nice to have email marketing built-in, we'd have been better off loading lists into an email program like MailChimp for better templates and email tracking. ### 2. OK system if you are MS shop **Rating:** 2.5/5.0 stars **Reviewed by:** Ruth P. | Developer, Mid-Market (51-1000 emp.) **Reviewed Date:** October 12, 2019 **What do you like best about Blackbaud Enterprise Fundraising CRM?** Batch( with Import feature) and change history logging **What do you dislike about Blackbaud Enterprise Fundraising CRM?** Query designer is fine for simple queries but you can't use it for complex queries with joins. You have to create query view and use that query view as a selection for your query to do joins. A lot of work. **What problems is Blackbaud Enterprise Fundraising CRM solving and how is that benefiting you?** It maintains customer data and do various kinds of processing. ### 3. Complete system to deliver most fundraising needs! **Rating:** 2.5/5.0 stars **Reviewed by:** Reza I. | Head of Data Services, Civic & Social Organization, Mid-Market (51-1000 emp.) **Reviewed Date:** March 30, 2018 **What do you like best about Blackbaud Enterprise Fundraising CRM?** I like the way in which it handles, processes and reports multi-currencies for the Global Charity I work in. It means CRM can be accepted as central/global system easily. **What do you dislike about Blackbaud Enterprise Fundraising CRM?** I dislike the way lack of innovation to drive the product forward in line with the pace the sector demands. Many shortfalls of the product can be usually addressed with the assistance of 'Professional Services' at a cost. **Recommendations to others considering Blackbaud Enterprise Fundraising CRM:** If you're a small to medium sized charity, looking for a tool that delivers most Fundraising system features then this could be it. It will allow you to fairly quickly benefit and grow the different income streams using the many different features (the CRM can help "drive your charity forward"). **What problems is Blackbaud Enterprise Fundraising CRM solving and how is that benefiting you?** CRM is helping drive Fundraising Income growth to around US$12M. It supports many of the diverse requirements thata . aFundraising team requires. ### 4. Hard to run reports with multiple requirements **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Religious Institutions | Small-Business (50 or fewer emp.) **Reviewed Date:** July 13, 2018 **What do you like best about Blackbaud Enterprise Fundraising CRM?** I like that its fairly user friendly and you can see all the information for your people in one place. I like that you can run reports and they have a great chat feature which gives you a step by step tutorial if you are having a hard time figuring something out. I also like that you can use eTapesty and the merchant services portal separately if you don't want to use them both at once or if you switch to a new system. **What do you dislike about Blackbaud Enterprise Fundraising CRM?** I don't like that its hard to run reports that need more than a couple requirements. Also, its doesn't walk to all the apps that we want to use and its hard to connect to our website. There are also some CRMs that give better discounts to non-profits which would be helpful for us. **Recommendations to others considering Blackbaud Enterprise Fundraising CRM:** I would really dig into what data you need to get from this system before you choose it. There is a lot of data that you can find and use, but it also its hard to use some of the reports. You also want to pay attention to how well it will talk to the other apps that you use. It is compatible with some, but not with others. **What problems is Blackbaud Enterprise Fundraising CRM solving and how is that benefiting you?** We are using it to track donor information for over 5,000 people. Its been good to see how much data we can mine for individuals. We are able to track some payments as well as points of contact for each party that we work with. ## Blackbaud Enterprise Fundraising CRM Discussions - [What is Blackbaud CRM used for?](https://www.g2.com/discussions/what-is-blackbaud-crm-used-for) - [What is the main function of a CRM system?](https://www.g2.com/discussions/what-is-the-main-function-of-a-crm-system) - [Is Raiser's Edge a CRM?](https://www.g2.com/discussions/is-raiser-s-edge-a-crm) - [What are the features of CRM software?](https://www.g2.com/discussions/blackbaud-crm-what-are-the-features-of-crm-software) - [What is Blackbaud CRM?](https://www.g2.com/discussions/what-is-blackbaud-crm) - [View Blackbaud Enterprise Fundraising CRM pricing details and edition comparison](https://www.g2.com/products/blackbaud-enterprise-fundraising-crm/reviews?filters%5Bnps_score%5D%5B%5D=3§ion=pricing&secure%5Bexpires_at%5D=2026-08-14+16%3A48%3A53+-0500&secure%5Bsession_id%5D=91f2bfa1-2731-4f01-8c83-b5faac860dc6&secure%5Btoken%5D=ecd6abd91eed92832fb36cf9c9b5b8c2603edfb5ede9f32fa247368d9a4ae96b&format=llm_user) ## Blackbaud Enterprise Fundraising CRM Integrations - [Double the Donation](https://www.g2.com/products/double-the-donation/reviews) - [Encompass](https://www.g2.com/products/encoura-encompass/reviews) - [GiveCampus](https://www.g2.com/products/givecampus/reviews) ## Blackbaud Enterprise Fundraising CRM Features **Additional Functionality** - Activity Tracking - Social Marketing - Generative AI - Accounting - Customizable Reports - CRM - Customizable Forms - Fund Accounting - Forms Management - Real-Time Analytics - Member Database - Alerts/Notifications - Communication Management - Customizable Templates - Budgeting/Forecasting - Mobile Access - Event Scheduling - Donor Management - Attendance Management - Activity Dashboard - Reporting & Statistics - Volunteer Management - Real-Time Reporting - For Nonprofits - Recurring/Subscription Billing - Access Controls/Permissions - Calendar Management - Third-Party Integrations - Customizable Branding - Registration Management - Campaign Management - Event Management - Document Storage - API - Contact Management - Website Management - Credit Card Processing - Membership Management - Data Import/Export - Electronic Payments - Accounting Integration - Grant Management - Dues Management - Committee Management - AI Copilot - Fundraising Management - Customizable Fields **Administration** - Reporting & Statistics - Interaction Tracking - Automation - Donor Profiles - Contribution Tracking - Goal Setting/Tracking **Constituent Management** - Constituent Profiles - Online Portal - Donor Communications **Fundraising** - Campaign Management - Online Donation Portal - Event Planning - Recurring Donations - Peer-to-peer Fundraising - Mobile Capabilities - Registration Management - Event Management - Auction Management - Pledge Management - Forms Management - Donor Management - Alumni Management - Volunteer Management - Gift Matching Management - Grant Management - Membership Management - Website Management - Receipt Management - Contact Management **Marketing Automation** - Email Marketing - Lead Management - Campaign Management - Marketing ROI Analytics - Registration Management - Email Management - Committee Management - Calendar Management - Donor Management - Volunteer Management - Contact Management - Fundraising Management - Task Management - Forms Management - Membership Management - Workflow Management **Marketing** - Email Marketing - Direct Mail Tools **Workflow Automation** - Donor Prospecting - Data Entry - Task Delegation **Additional Functionality** - Mobile Giving - Accounting Integration - Online Forms - Dashboard - Recurring Giving - Customizable Reports - Mobile Access - AI Copilot - Customizable Branding - Donor Discovery - Generative AI - Event Scheduling - Alerts/Notifications - Email Reminders - Credit Card Processing - CRM - Electronic Payments - ACH Payment Processing - Social Media Integration - Campaign Analytics - Access Controls/Permissions - Customizable Fields - Customizable Forms - Third-Party Integrations - API - For Nonprofits - Payment Processing - Data Import/Export **Reporting & Analytics** - Reporting - Dashboards - Automated Reports - Summary Reports - Customizable Reports **Integrations** - Accounting - Fundraising - Grant Management - Event Management **Agentic AI - Nonprofit CRM** - Autonomous Task Execution - Cross-system Integration - Third-Party Integrations - Social Media Integration - Accounting Integration - Website Integration **Additional Functionality** - Donation Tracking - Data Import/Export - Customer Database - Task Scheduling - Email Templates - API - For Nonprofits - Real-Time Notifications - Access Controls/Permissions - AI Copilot - Contact Database - Customizable Fields - Email Tracking - Interaction Tracking - Activity Tracking - Generative AI - Reminders - Campaign Planning - CRM - Document Storage - Mobile Access - Campaign Segmentation - Customizable Forms - Electronic Payments - Customizable Templates - Reporting & Statistics - Credit Card Processing - Web Forms ## Top Blackbaud Enterprise Fundraising CRM Alternatives - [Agentforce Nonprofit (formerly Salesforce Nonprofit Cloud)](https://www.g2.com/products/agentforce-nonprofit-formerly-salesforce-nonprofit-cloud/reviews) - 4.1/5.0 (82 reviews) - [Bloomerang CRM](https://www.g2.com/products/bloomerang-crm/reviews) - 4.6/5.0 (898 reviews) - [Neon CRM](https://www.g2.com/products/neon-one-llc-neon-crm/reviews) - 4.2/5.0 (435 reviews)