Beambox Reviews & Product Details

The fit with our marketing tech stack was great. Integration with our CRM and ad platforms seemed to come seamlessly, not as an append-only solution. How easy it is for our campaign managers creating a segment specific email flow for attendees, what would take them and email developer hours can now be done in minutes. Installation was a breeze and had fantastic instructions for our IT professional. We rely on it heavily to credit offline activity with an online conversion. Dozens of features are marketer-friendly each tool has its place in the attribution funnel. Your customer support knows about marketing use cases not just technical ones. Review collected by and hosted on G2.com.

It also doesn't have quite the depth of analytics we crave - there are some fancy in-app analytics but our data team is fussy (but lovely). We frequently export raw data to be analyzed in other venues. As a data capture platform, the ability to create custom data points or forms on the login portal is sort of limited and doesn't allow for more nuanced lead qualification at point of capture. Review collected by and hosted on G2.com.

Aside from making the world a better, fairer place (a topic for another time), as a marketing leader Beambox enables me to quantify the connection between offline activity and our digital funnel where there is often nothing more than guesswork. The simplicity for my team to run a targeted captive portal campaign is great. Adoption went better than expected for a cloud solution! The level of support provided by our onboarding specialists was forward-thinking. “This is something we are using week in and week out to guide how our campaigns think.” There's a good number of features, especially the UTM parameter tracking and audience segmentating is strong for a WiFi platform. It was so easy to integrate with our main marketing stack that it sealed the deal for us! Review collected by and hosted on G2.com.

We do have native dashboard analytics which look clean, but if I want to really drill in and start correlating with other campaign data, then they need to be exported into our BI tools - one more step that we like to work hard to avoid. I'd expect to see some more 'inside-out predictive' or AI-driven insights (e.g. optimal time for engagement, audience segment suggestions) baked into the premium tiers on a platform that is predicated on data capture. The first integration, even though technically smooth, needed internal convergence with the networking, legal (privacy) and marketing teams to establish our rules around how we were going to use their data. Review collected by and hosted on G2.com.

Operationally, the convenience of controlling hotels across the portfolio from one dashboard is a huge plus. Ease of setup for our normal guest wifi was easy. Customer service was great while we set up for our banquet and lobby areas. We deploy it daily across F&B (food and beverage) outlets. The fact that you can choose from customized splash pages for different locations (pool, restaurant, lobby) fits that flexibility bill. It was also the ease of integration with other key platforms that won me over to corporate IT approval. Review collected by and hosted on G2.com.

Then there's the reporting features, which are great for creating sales conversions however at the operational level they just don't cut it. For example, knowing how many unique guests used our restaurant versus bar vs conference WiFi to plan capacity isn't exactly intuitive. It does integrate strong with the top CRMs, but getting a highly custom two way sync between our PMS and obtaining room number data in real time from guest information was also heavily heavy development wise. Review collected by and hosted on G2.com.

With high-energy environments like ours, usability for both our staff and guests are paramount. Beambox nails this with a super fast, one-tap social login that doesn’t leave bottlenecks at the door. Being able to administer from a central panel is great when managing several locations! Although we went 'multi-venue' in the beginning, customer support has been proactive. We rely on it nonstop each guest connection is a potential one. The amount of features such as auto-welcome SMS and capturing emails etc all worked without issue at our scale. Integration with our core marketing stack is very easy, and so it was strongly considered. Review collected by and hosted on G2.com.

The reporting suite is decent but for a company of our size, it could probably be a little more enterprise level. We also are interested in exploring deeper analytics that can link campaign data to real point of sale (POS) revenue by location, or daypart. Core integration is great, but developing specialized, two-way datapipes with our proprietary operational systems required more of our in-house tech resources than we had hoped. Review collected by and hosted on G2.com.

Very user friendly. My non technical store team can access dailies, sign ups and push out promotions thru the easy to use dashboard. The application was easy enough to implement, we were deployed on our branded login page within a week. Customer support was responsive when we wanted assistance connecting our particular router. It's our #1 tool for building lists. Everything the number of features in this platform, especially automated welcome emails and review requests is amazing. And it was a heavy consideration that we could very easily integrate into our large systems. Review collected by and hosted on G2.com.

Though the main functionality is strong, I’d like to see more direct sales attribution in the reporting. Seeing that a later-logged-in customer who made an online purchase is the same shopper requires cross-referencing of information. More prebuilt segments (ie “Menswear Browser,” “Accessory Shopper”) based on visit data would also help tailor follow-ups for a fashion retailer. Review collected by and hosted on G2.com.

As the Director of Sales, National Accounts of deploying and managing our client facing tech, I love how robust Beambox hardware is. The routers are rock solid, and once you set them up they pretty much just work. For our agency, we place these at client retail locations. And the greatest part is a centralized dashboard- I can look at an overview of all client access points, see the status of them from our office (I have rebooted remotely when necessary) and also push new splash pages without having to visit each location. It had saved us hours and hours on average maintenance. Review collected by and hosted on G2.com.

The initial per-location installation is quite time consuming for my Technician Team, particularly if a client’s internet structure is already in a state of disrepair. The hardware is solid, but mount selection isn't the greatest so clean installations in certain places will take a little creativity. Also, the reporting is awesome for us as clients, but I could use more detailed backend diagnostic tools in my role. I also occasionally have to reach out to support in order to receive more technical logs. Review collected by and hosted on G2.com.

Beambox’s easy-to-use system gives me confidence that my customers’ information is secure while meeting all necessary compliance standards. It’s a hassle-free solution that allows me to focus on my business without worrying about legal or security issues. Beambox has been invaluable in ensuring my business stays protected and fully compliant with data regulations. Review collected by and hosted on G2.com.

Charges for massive database sizes can run up fast, but luckily their team was able to help us export! Review collected by and hosted on G2.com.

We’ve had free guest WiFi for years, but Beambox helped us turn it into a tool for growing our business. The login process is seamless for customers, and the data we collect has been a game-changer.

Really easy to use, and customer support was great! Review collected by and hosted on G2.com.

Integration with certain existing routers is harder than others. Review collected by and hosted on G2.com.