Beambox Reviews & Product Details

At an operational level, the ease of deployment and speed of deployment are perhaps the most notable factors. We have lean, distributed teams in many locations, and Beambox demands virtually no IT resources to implement and run. The cloud-based dashboard gives mwith sibility across all locations without requiring additional headcount. It changes what was formerly a low-level but nagging operational concern – managing the WiFi network – into something completely hands-off and automated. That, to me, is what efficiency looks like for a COO. Review collected by and hosted on G2.com.

Enterprise single sign-on integration for the single admin user. As we move forward and institutionalize our security processes, I need the ability to authenticate and authorize access to the Beambox through our identity service provider, Okta, with SCIM. This level of enterprise authentication requires a workaround. This should be a standard offering, not an add-on, for a company of our size and type. Review collected by and hosted on G2.com.

The strategist in me values first-party data capture above all else. Living in a world where the third-party cookie is dying, Beambox gives us a direct line to the actual people interacting with our clients' brands. Because of the ability to customize the captive portal, I can ensure that the brand's voice and visual identity are consistent from the very moment that a guest connects. I also love the Review Automator; it bridges a gap between the physical experience and the digital "social proof" that is so critical for SEO and brand authority. Review collected by and hosted on G2.com.

The level of content customization provided within the portal feels a bit template-like at times. When we are working with very specific, high-touch campaigns for brand on campus university environments or healthcare facilities, I would love to see more robust CSS controls to further push the creative envelope. The reporting is great for seeing traffic, but I would love to see more advanced sentiment analysis tools integrated within the dashboard to assist me with further optimizing our current messaging. Review collected by and hosted on G2.com.

From an analytical view, I like being able to see guest traffic. We needed a solution that could separate visitor access from our corporate network without IT being required to manually generate vouchers for every guest or client meeting. Beambox automates logging in via the splash page and the backend dashboard gives me a clear log of who is connecting and when. Our spaces' peak visitor times are surprisingly accurate with the presence analytics. Review collected by and hosted on G2.com.

I enjoy seeing guest traffic from a analytical view. We wanted to separate our visitors’ access from our corporate one without the manual generation of the voucher by IT for every guest or client meeting. I can see who is connecting and when, thanks to the backend dashboard, and Beambox automates the logging in through the splash page. The presence analytics very closely match out spaces’ peak visitor times. Review collected by and hosted on G2.com.

Beambox's management and login portal is the most powerful component of Beambox. We wanted to collect customer emails without it being a cumbersome activity for either the running staff or the guests. When people join the Wi-Fi, it captures profiles automatically, saving us the hassle of data entry. The white-labeling is carried out well; the portal looks like ours, not a third-party service, which keeps the guest experience consistent. Review collected by and hosted on G2.com.

Integrating the hardware was not a plug-and-play affair for us. Our existing access points took about three attempts to sync with the Beambox software before it was stable. The advanced analytics dashboard can also appear somewhat cluttered. It took me a few weeks to figure out what filter to choose for return visitors in specific date ranges without resetting the whole view. Review collected by and hosted on G2.com.

As a search marketer, the Review Automator is the best part of Beambox. We all know that Google’s local pack rankings are dominated by the velocity, recency, and quality of reviews. Beambox solves the hardest part of the task: getting real humans to write quality reviews right after their visit. I also appreciate the data capture part; the ability to build a verified first-party email list without using cookies or third-party tracking is critical in today’s privacy-focused world. Review collected by and hosted on G2.com.

The reporting dashboard, while excellent for foot traffic, could use more attribution-level detail on the SEO side. I would love to see a more seamless way to connect a given WiFi login session with a subsequent Google review in the same interface. Additionally, while the plug-and-play hardware is excellent, some of our larger agency clients sometimes need more enterprise-level networking solutions that require a bit more back-and-forth with their support team to set up correctly. Review collected by and hosted on G2.com.

From an affiliate management perspective, I think the automated data collection feature is amazing. This allows our clients to tap into a massive, validated email list from their offline traffic sources. For us, this means a brand new, high-intent list that can then be leveraged for retargeted or affiliate based email campaigns. Overall, it’s been very reliable, and the ability to track users by how many times they've visited a physical location is essentially a goldmine for targeted marketing campaigns. Review collected by and hosted on G2.com.

While it integrates well with larger names in affiliate tracking software, the options for more niche-level affiliate tracking software could be better. For instance, while it integrates perfectly well with Mailchimp and HubSpot, sometimes getting it to integrate with specific affiliate networks requires a little "Zapier-magic," which can create a degree of complexity. Additionally, I think it would be nice to have a little more control over the CSS of the splash pages so that they can perfectly integrate with some of the higher-end brand campaigns. Review collected by and hosted on G2.com.

I like that it enables us to automate the way we gather first-party data without affecting the customer experience. In the world of marketing, we understand that verified email addresses are becoming harder to obtain, but this tool allows us to gather them naturally at the point of WiFi login. Another feature that I like is the Automator, which enables us to keep our online review presence fresh on autopilot. That's a huge win for our local SEO. Review collected by and hosted on G2.com.

I dislike that there is a cost associated with scaling this solution out across many of our locations. Understandably, this tool is priced per location, so this is a cost that we have to manage well as we roll this out across many of our locations. Another feature that I dislike is that there isn't more customization available for the splash pages so that we can really get deeper into brand storytelling, as these templates are a bit rigid for a creative marketing team like us. Review collected by and hosted on G2.com.

I like how it can automate the collection of data without adding to my staff's workload. In a busy environment, it is not possible to ask customers to provide their details, but with Beambox, it can be done during the WiFi login. I also like how it can provide visitor analytics, which can be helpful in seeing how often customers return to our stores. Review collected by and hosted on G2.com.

I dislike how it can be expensive, especially as we look to expand our business. Consistency in utilizing its marketing tools is also required to ensure it is worthwhile. I also faced some issues with connectivity, which was not as smooth as I had anticipated. Review collected by and hosted on G2.com.

What I like best is that it doesn't require any intervention on our part. In a coffee shop, we don't have the luxury of taking the time to ask every single person that comes in for their email address. Beambox takes care of that for us. Once it's installed, our guest count just grows on its own. What I also appreciate, for our purposes, is that it shows us exactly how many people are coming in, how long they're staying, and most importantly, how many of those people are repeat customers versus first-timers. Review collected by and hosted on G2.com.

The biggest challenge is that it's a recurring cost. It's a recurring cost by location, so for a growing business like Arro Coffee, which has multiple locations throughout London, it's an expense that adds up from a profit and loss perspective. It's one more subscription to keep track of, and you need to be good about actually utilizing the data they're collecting to ensure you're getting a return on that investment. If you're not sending a campaign or looking at the data, it's just one more expense. Review collected by and hosted on G2.com.

I love how Beambox takes care of our guest WiFi and follow-ups on a daily basis. After the configuration of the login portal and branding, it operated smoothly in the background.

The sequence of Social WiFi and email opt-ins is suitable for a café. Guests connect quickly. We do not have staff explaining the WiFi process when guests are busy. We find the automation of review prompts super useful; positive feedback is encouraged to go public and issues come back to us internally.

One tiny yet useful detail is how the guests list auto-updates in actual near time. As soon as the dashboard refreshes, you see the latest opt-ins and repeat visits. This makes it easy to track repetitive visitors. Review collected by and hosted on G2.com.

It’s okay to customize the login page if you want standard branding but if you needed higher control over the layout, it can seem limiting and not possible, for instance, you can only customize the color, logo, background image, and more.

Utilizing reporting on a daily basis is great. However, on the off chance where we would like to export and compare data over a longer period, the reporting would ultimately not be sufficient. These are not blocker issues but rather more granular items that power users would find useful. Review collected by and hosted on G2.com.