Axcient x360Recover Reviews & Product Details

The backup software is easy to use, easy to configure, and bulletproof. I’ve been using them for over 10 years and will continue to do so. As an MSP that manages about 150 end points, it’s our go to BDR solution. Review collected by and hosted on G2.com.

Not terribly happy that they were purchased by CONNECT WISE recently, but so far so good. Review collected by and hosted on G2.com.

I like the ease of logging in to the GMP and checking the status of all my devices in one easily-accessible location. I can easily troubleshoot issues and contact support if further help is needed. We have had several instances where customers needed data recovery, and Axcient x360 Recover made the process quick and easy allowing customers to get back to business in a timely manner. Review collected by and hosted on G2.com.

It is difficult to find things I dislike. Sometimes I do have issues locating KB articles when I receive an error code for an appliance. However, I have had excellent experiences with Axcient support. Getting help for Axcient x360 Recover errors is painless, and the support technicians are pleasant, professional, and know the products they support very well. Review collected by and hosted on G2.com.

As an MSP monitoring almost 200 separate clients with almost 400 end points, X360 Recover has simplified every aspect of backup Administration! Every single day I use the vault portal centralizes administration, integration of agents with our RMM allow immediate deployments for on boarding and implementation, and the support ticket platform with chat support. Anytime I need additional information on the products, scheduling training is quick and efficient. As the lead technician for NOC responsibilities, I constantly push for our clients to be migrated to using X360 Recover! Review collected by and hosted on G2.com.

The only downsides I have found is, the API duplicating tickets for the device because of the seperation of the vault and client details, and the reports breakdown for client information would be helpful when comparing billing. These are minimal and can be handled by closing duplicate tickets and manually coping the data list and adding to a cvs file. Review collected by and hosted on G2.com.

It takes snapshots at scheduled intervals. If systems goes down, you can bring it up in VM and continue to work. I've been workign with Axcient's (formerly eFolder) products for more than 20 years and have nothing but the best to say about the products and solutions. It's also a very good platform for partners. The implementation is easy and customer support is great. I used this product each day. This product integrates easily into any environment. Review collected by and hosted on G2.com.

When I mount a volume I wish I could just copy and paste files add opposed to just downloading a zip file. It would be great if I could just copy the files I need into the location I need them in. Review collected by and hosted on G2.com.

Axcient x360Recover is easy to deploy and easy to maintain. Best of all, it just works - no concerns about data recovery, as Axcient x360Recover's track record has shown the data will be there when you need it. Review collected by and hosted on G2.com.

Honestly, it is hard for me to find something I dislike. :) Early on, you had to have an on site appliance, which was an expensive item, but that has now been addressed with the ability to backup "direct-to-cloud". Review collected by and hosted on G2.com.

It is super easy to use and the option for cloud and local storage is perfect for our needs. It is super easy to get setup and the tech support is very easy to get in touch with. Review collected by and hosted on G2.com.

Navigating the web interface can be a little confusing trying to get to the correct portal for the settings you need to update. Review collected by and hosted on G2.com.

Axcient x360 provides our organization flexibility by using our own BDR hardware or purchasing pre-setup hardware from Axcient. This gives our clients options without being nickel and dimed for usage. The customer service from our account manager and team have been very understanding and communicative throughout our partnership. Review collected by and hosted on G2.com.

BDR pricing can be a little high and the portal does take some time to learn. Nothing that we couldn't overcome in order to protect our customers. Review collected by and hosted on G2.com.

Easy to setup and get PCs and Servers backed up. Support is quick and knowledgeable. Review collected by and hosted on G2.com.

I really have not had any bad experiences. Review collected by and hosted on G2.com.

The most helpful thing about x360Recover is the Ease of Use. It is very simple in all aspects of recovery, whether it be File Level, or the Image Level. Customer Service is fast to respond and fully knowledgeable about the product. Review collected by and hosted on G2.com.

The least helpful thing about Axcient x360Recover is the confusion around licensing. It takes a bit to get used to in understanding how to license servers vs. workstations and applying them correctly. Review collected by and hosted on G2.com.

Axcient has no storage limit, which makes it easy to calculate monthly costs for our customers no matter how much data they store on their workstations and servers. And because D2C doesn't require an appliance, we can save money for clients that don't have high Business Continuity needs. Review collected by and hosted on G2.com.

Price per unit is the same no matter how many agents we have deployed. It would be great if we could be rewarded with lower prices as we add more agents.

Axcient D2C does not have an agent that can be installed on a NAS. Review collected by and hosted on G2.com.