--- title: Axcient x360Recover Reviews meta\_title: 'Axcient x360Recover Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 132 reviews by the users' company size, role or industry to find out how Axcient x360Recover works for a business like yours. aggregate\_rating: rating\_value: 4.6 review\_count: 132 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Data Recovery url: https://www.g2.com/categories/data-recovery --- ### Axcient x360Recover Pros and Cons: Top Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users value the **quick and knowledgeable support** of Axcient x360Recover, making setup and backups seamless. [(1 mentions)](https://www.g2.com/products/axcient-x360recover/reviews?filters%5Bsentiment_snippet%5D=1829381&qs=pros-and-cons#reviews) Users find that the **data recoveries are effective** , although the process can be somewhat challenging. [(1 mentions)](https://www.g2.com/products/axcient-x360recover/reviews?filters%5Bsentiment_snippet%5D=1831721&qs=pros-and-cons#reviews) Users note that **recoveries are complete** , highlighting the effectiveness of Axcient x360Recover despite some difficulties. [(1 mentions)](https://www.g2.com/products/axcient-x360recover/reviews?filters%5Bsentiment_snippet%5D=1828385&qs=pros-and-cons#reviews) Users find the **setup ease** of Axcient x360Recover beneficial for quickly backing up PCs and Servers. [(1 mentions)](https://www.g2.com/products/axcient-x360recover/reviews?filters%5Bsentiment_snippet%5D=2297799&qs=pros-and-cons#reviews) Users find the **recovery process inefficient** , making it challenging to complete recoveries smoothly. [(1 mentions)](https://www.g2.com/products/axcient-x360recover/reviews?filters%5Bsentiment_snippet%5D=1831670&qs=pros-and-cons#reviews) Users find the **restore issues** with Axcient x360Recover make recoveries more difficult to complete. [(1 mentions)](https://www.g2.com/products/axcient-x360recover/reviews?filters%5Bsentiment_snippet%5D=1830279&qs=pros-and-cons#reviews) ### Top Pros or Advantages of Axcient x360Recover ##### 1. Customer Support Users value the **quick and knowledgeable support** of Axcient x360Recover, making setup and backups seamless. [ See 1 mentions ](https://www.g2.com/products/axcient-x360recover/reviews?filters%5Bsentiment_snippet%5D=1829381&qs=pros-and-cons#reviews) See Related User Reviews TH Troy H. Small-Business (50 or fewer emp.) 5.0/5 "Axcient 360 Recover" What do you like about Axcient x360Recover? Easy to setup and get PCs and Servers backed up. Support is quick and knowledgeable. ##### 2. Data Recovery Users find that the **data recoveries are effective** , although the process can be somewhat challenging. [ See 1 mentions ](https://www.g2.com/products/axcient-x360recover/reviews?filters%5Bsentiment_snippet%5D=1831721&qs=pros-and-cons#reviews) See Related User Reviews JN Jesse N. Small-Business (50 or fewer emp.) 2.5/5 "It works" What do you like about Axcient x360Recover? The recoveries complete, although they are a bit difficult ##### 3. Recovery Ease Users note that **recoveries are complete** , highlighting the effectiveness of Axcient x360Recover despite some difficulties. [ See 1 mentions ](https://www.g2.com/products/axcient-x360recover/reviews?filters%5Bsentiment_snippet%5D=1828385&qs=pros-and-cons#reviews) See Related User Reviews JN Jesse N. Small-Business (50 or fewer emp.) 2.5/5 "It works" What do you like about Axcient x360Recover? The recoveries complete, although they are a bit difficult ##### 4. Setup Ease Users find the **setup ease** of Axcient x360Recover beneficial for quickly backing up PCs and Servers. [ See 1 mentions ](https://www.g2.com/products/axcient-x360recover/reviews?filters%5Bsentiment_snippet%5D=2297799&qs=pros-and-cons#reviews) See Related User Reviews TH Troy H. Small-Business (50 or fewer emp.) 5.0/5 "Axcient 360 Recover" What do you like about Axcient x360Recover? Easy to setup and get PCs and Servers backed up. Support is quick and knowledgeable. ### Top Cons or Disadvantages of Axcient x360Recover ##### 1. Inefficient Recovery Users find the **recovery process inefficient** , making it challenging to complete recoveries smoothly. [ See 1 mentions ](https://www.g2.com/products/axcient-x360recover/reviews?filters%5Bsentiment_snippet%5D=1831670&qs=pros-and-cons#reviews) See Related User Reviews JN Jesse N. Small-Business (50 or fewer emp.) 2.5/5 "It works" What do you dislike about Axcient x360Recover? The recoveries are more difficult to complete. ##### 2. Restore Issues Users find the **restore issues** with Axcient x360Recover make recoveries more difficult to complete. [ See 1 mentions ](https://www.g2.com/products/axcient-x360recover/reviews?filters%5Bsentiment_snippet%5D=1830279&qs=pros-and-cons#reviews) See Related User Reviews JN Jesse N. Small-Business (50 or fewer emp.) 2.5/5 "It works" What do you dislike about Axcient x360Recover? The recoveries are more difficult to complete. DL David L. MSP Architect Mid-Market (51-1000 emp.) 5/27/2026 "Flexible Local/Cloud Backups with Easy Recovery and Built-In Auto-Verification" 4.5/5 What do you like best about Axcient x360Recover? I love the flexibility of backing up locally or direct to cloud. Recovery is also easy with multiple options to recover locally or from the cloud. Lastly, included auto-verification in all product tiers is great. No longer needing to worry if backups are working or not. Review collected by and hosted on G2.com. What do you dislike about Axcient x360Recover? Webinterface can use a bit of refining, can make things difficult to find. Review collected by and hosted on G2.com. What problems is Axcient x360Recover solving and how is that benefiting you? Making sure clients are protected in case of a disaster Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: G2 invite ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") AI Verified User in Information Technology and Services Small-Business (50 or fewer emp.) 7/8/2025 "Reliable backup that is easy to use!" 5/5 What do you like best about Axcient x360Recover? The backup software is easy to use, easy to configure, and bulletproof. I’ve been using them for over 10 years and will continue to do so. As an MSP that manages about 150 end points, it’s our go to BDR solution. Review collected by and hosted on G2.com. What do you dislike about Axcient x360Recover? Not terribly happy that they were purchased by CONNECT WISE recently, but so far so good. Review collected by and hosted on G2.com. What problems is Axcient x360Recover solving and how is that benefiting you? I sleep better knowing I have reliable back up in place Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite AE Andrea E. Remote Support Technician Small-Business (50 or fewer emp.) 7/2/2024 "Axcient x360 Recover is reliable, user-friendly, and has first-rate support." 5/5 What do you like best about Axcient x360Recover? I like the ease of logging in to the GMP and checking the status of all my devices in one easily-accessible location. I can easily troubleshoot issues and contact support if further help is needed. We have had several instances where customers needed data recovery, and Axcient x360 Recover made the process quick and easy allowing customers to get back to business in a timely manner. Review collected by and hosted on G2.com. What do you dislike about Axcient x360Recover? It is difficult to find things I dislike. Sometimes I do have issues locating KB articles when I receive an error code for an appliance. However, I have had excellent experiences with Axcient support. Getting help for Axcient x360 Recover errors is painless, and the support technicians are pleasant, professional, and know the products they support very well. Review collected by and hosted on G2.com. Recommendations to others considering Axcient x360Recover: We have had wonderful experiences using Axcient x360 Recover. Our customers feel confident that their data is protected, and we trust Axcient x360 Recover and gladly promote it as a backup option. In fact, Axcient products are the only backup products we market to customers and feel comfortable recommending. Review collected by and hosted on G2.com. What problems is Axcient x360Recover solving and how is that benefiting you? We are helping customers protect their data and reduce downtime if their server fails or data gets deleted/corrupted. One of our customers had their file share maliciously encrypted on their server, and after taking appropriate security measures, we were able to restore their file share from Axcient x360 Recover in a matter of minutes. Without Axcient backups, this customer would have been devastated. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller GH Grady H. IT Support Specialist Mid-Market (51-1000 emp.) 6/27/2024 "Easiest Backup Solution" 5/5 What do you like best about Axcient x360Recover? As an MSP monitoring almost 200 separate clients with almost 400 end points, X360 Recover has simplified every aspect of backup Administration! Every single day I use the vault portal centralizes administration, integration of agents with our RMM allow immediate deployments for on boarding and implementation, and the support ticket platform with chat support. Anytime I need additional information on the products, scheduling training is quick and efficient. As the lead technician for NOC responsibilities, I constantly push for our clients to be migrated to using X360 Recover! Review collected by and hosted on G2.com. What do you dislike about Axcient x360Recover? The only downsides I have found is, the API duplicating tickets for the device because of the seperation of the vault and client details, and the reports breakdown for client information would be helpful when comparing billing. These are minimal and can be handled by closing duplicate tickets and manually coping the data list and adding to a cvs file. Review collected by and hosted on G2.com. What problems is Axcient x360Recover solving and how is that benefiting you? Ease of handling large amounts of systems and data to collect with efficient ways of processing. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Karel G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Karel G.") KG Karel G. Owner Small-Business (50 or fewer emp.) 6/24/2024 "Comprehensive backup product with outstanding support" 5/5 What do you like best about Axcient x360Recover? It takes snapshots at scheduled intervals. If systems goes down, you can bring it up in VM and continue to work. I've been workign with Axcient's (formerly eFolder) products for more than 20 years and have nothing but the best to say about the products and solutions. It's also a very good platform for partners. The implementation is easy and customer support is great. I used this product each day. This product integrates easily into any environment. Review collected by and hosted on G2.com. What do you dislike about Axcient x360Recover? When I mount a volume I wish I could just copy and paste files add opposed to just downloading a zip file. It would be great if I could just copy the files I need into the location I need them in. Review collected by and hosted on G2.com. What problems is Axcient x360Recover solving and how is that benefiting you? On top of a file backup I always have a snapshot of the entire system. I take snapshots each 3 hours for hte servers and each day for the PCs. Review collected by and hosted on G2.com. Show More 6/28/2024 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller MY Matt Y. Director of MSP Small-Business (50 or fewer emp.) 6/26/2024 "Axcient x360Recover is Rock Solid!" 5/5 What do you like best about Axcient x360Recover? Axcient x360Recover is easy to deploy and easy to maintain. Best of all, it just works - no concerns about data recovery, as Axcient x360Recover's track record has shown the data will be there when you need it. Review collected by and hosted on G2.com. What do you dislike about Axcient x360Recover? Honestly, it is hard for me to find something I dislike. :) Early on, you had to have an on site appliance, which was an expensive item, but that has now been addressed with the ability to backup "direct-to-cloud". Review collected by and hosted on G2.com. What problems is Axcient x360Recover solving and how is that benefiting you? When it comes to a reliable backup, you want something that is easy to manage on a daily basis, yet gives you confidence that the data will be there to restore when you most need it. Axcient x360Recover checks those boxes and does it with flying colors. Also, the pricing is really competive and allows us to offer a great product at a great price for our clients. Review collected by and hosted on G2.com. Show More Our network of Icons are G2 members who are recognized for their outstanding contributions and commitment to helping others through their expertise. G2 IconCurrent UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller MD Mike D. Service Manager Small-Business (50 or fewer emp.) 7/9/2024 "Great product for cloud based backups, with an option for local backups as well." 5/5 What do you like best about Axcient x360Recover? It is super easy to use and the option for cloud and local storage is perfect for our needs. It is super easy to get setup and the tech support is very easy to get in touch with. Review collected by and hosted on G2.com. What do you dislike about Axcient x360Recover? Navigating the web interface can be a little confusing trying to get to the correct portal for the settings you need to update. Review collected by and hosted on G2.com. What problems is Axcient x360Recover solving and how is that benefiting you? We have been able to save our smaller clients on costs for large local storage. We are able to get smaller local storage options and use the cloud for the bulk of the backups and save backups for longer time periods. Review collected by and hosted on G2.com. Show More Our network of Icons are G2 members who are recognized for their outstanding contributions and commitment to helping others through their expertise. G2 IconCurrent UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Nick D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nick D.") ND Nick D. Director of Business Technology | VGM Forbin Small-Business (50 or fewer emp.) 7/2/2024 "Axcient x360 Flexibility" 5/5 What do you like best about Axcient x360Recover? Axcient x360 provides our organization flexibility by using our own BDR hardware or purchasing pre-setup hardware from Axcient. This gives our clients options without being nickel and dimed for usage. The customer service from our account manager and team have been very understanding and communicative throughout our partnership. Review collected by and hosted on G2.com. What do you dislike about Axcient x360Recover? BDR pricing can be a little high and the portal does take some time to learn. Nothing that we couldn't overcome in order to protect our customers. Review collected by and hosted on G2.com. What problems is Axcient x360Recover solving and how is that benefiting you? Backups are our last line of defense and we feel the product is secure between backups. The support team is willing to help us ensure our backup thresholds are met. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller TH Troy H. Small-Business (50 or fewer emp.) 11/12/2024 "Axcient 360 Recover" 5/5 What do you like best about Axcient x360Recover? Easy to setup and get PCs and Servers backed up. Support is quick and knowledgeable. Review collected by and hosted on G2.com. What do you dislike about Axcient x360Recover? I really have not had any bad experiences. Review collected by and hosted on G2.com. What problems is Axcient x360Recover solving and how is that benefiting you? The biggest thing for our clients is ransomware protection using immutable backups. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![John M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "John M.") JM John M. Inside Support Supervisor Small-Business (50 or fewer emp.) 6/27/2024 "Hands down, Best in the Business." 5/5 What do you like best about Axcient x360Recover? The most helpful thing about x360Recover is the Ease of Use. It is very simple in all aspects of recovery, whether it be File Level, or the Image Level. Customer Service is fast to respond and fully knowledgeable about the product. Review collected by and hosted on G2.com. What do you dislike about Axcient x360Recover? The least helpful thing about Axcient x360Recover is the confusion around licensing. It takes a bit to get used to in understanding how to license servers vs. workstations and applying them correctly. Review collected by and hosted on G2.com. What problems is Axcient x360Recover solving and how is that benefiting you? Axcient x360Recover is the best solution for being prepared for RansomWare. Easy access to File Level backup and restoral makes our customers happy when we can respond so quickly. Review collected by and hosted on G2.com. 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