Aha! Reviews & Product Details

Aha is an overpriced solution that lacks feature parity with competitors Review collected by and hosted on G2.com.

Price for value. Honestly, this is something we have been able to replace with AI. The product requires a lot of manual configuration and the UI is basic. The customer success team lacks empathy to care enough about your business to make retaining this tool worthwhile. Review collected by and hosted on G2.com.

The breadth of native integrations (Slack, Jira, Salesforce), combined with automatic themes clustering, the built-in AI assistant (Elle).

Customizable portals with SSO included on all plans (no SSO tax) was also a differentiator vs. the competition.

The trial was also greatly facilitated by the Aha! customer success team: shoutout to Jack, who was patient, available, and answered every question we had. Review collected by and hosted on G2.com.

Steep learning curve. Aha! has a lot of concepts to internalize (portals, ideas, initiatives, workspaces) and if you're coming from a simpler setup, expect to invest real time getting your workflows right before it clicks. Not a dealbreaker, but set realistic expectations for onboarding. Review collected by and hosted on G2.com.

Aha! is really helping us get the most out of our product data. As always, we’ve received excellent support from the Aha! team—especially Perry, who has gone above and beyond to support our onboarding. The platform is easy to use and intuitive, with all the built-in reports and features we need, plus the ability to integrate with other platforms we already use. Review collected by and hosted on G2.com.

At this time there's nothing I can say I dislike! Review collected by and hosted on G2.com.

The 'Get help from an expert' responds 100% of the time in 2hrs or less. The responses provide detailed solutions, walkthroughs and or workarounds. If more context is needed - responses provide specific details that will assist them in helping you with your issue. They have been absolutely amazing and incredibly patient! Review collected by and hosted on G2.com.

There is no way to view your portal configurations as a portal user when you are an admin. I sometimes want to make sure I am not over-exposing information and to do so, I had to make a separate gmail account and set it up like our customer users and have to swap between to check my configurations. Review collected by and hosted on G2.com.

Aha is exteremely powerful and customizable. In case the enterprise license is used, the customization possibilities and advanced features are awesome. It is possible to really tailor the product behaviour to your personal needs. Additionally, the product is rich of APIs which allow to extend the integration possibilities even more.

The integration with DevOps is extremely efficient.

Very user friendly and the different views can be tailored for the different stakeholders.

It is also extremely powerful for the part to communicate with clients: the Ideas portal is awesome. Review collected by and hosted on G2.com.

The planning part is lacking some possibilities to tailor the functionality to the very bit and pieces of a complex planning Review collected by and hosted on G2.com.

I really appreciate the flexibility of the different views for priorities, roadmaps, and timelines. It also helps a lot to be able to link everything back to strategic initiatives and goals. Review collected by and hosted on G2.com.

It can be a bit cumbersome to configure everything that’s required, and at times it can feel overly complicated. Because of that, it may not be the best tool for some organizations that don’t require all of those capabilities. Review collected by and hosted on G2.com.

We’ve been using Aha! for several years now, and it has been extremely helpful for our teams when it comes to triaging ideas and building customer-facing roadmaps. I’m especially impressed with their Support team. Brittany Rhoney, in particular, provided exemplary service to me and my team. Review collected by and hosted on G2.com.

At times, there are some configuration limitations in the customer-facing UI. For example, we’ve run into constraints when trying to change where the submission form appears or when rearranging required fields into different locations, although our setup is for an extremely specific use case. Overall, it gets the job done and helps us organize thousands of submissions effectively. Review collected by and hosted on G2.com.

The concepts are presented very clearly, with no ambiguity about what each element represents—a feature is distinctly a feature, a requirement is unmistakably a requirement, and so on. Product management within the tool is straightforward and intuitive right from the start, yet it also offers the flexibility to explore more advanced features as needed. This tool was obviously designed with the entire software development lifecycle in mind, rather than simply being an overblown bug tracking system like some other well-known options.

On the few occasions I have need help with the tool the Customer Support has been stellar in their knowledge/understanding and response times. Review collected by and hosted on G2.com.

you should be able to track a bug as a bug, tied to a specific feature. Creating a bug as a new feature and linking it back to the original feature loses something in the process and makes it difficult to see how teams/users are doing. Review collected by and hosted on G2.com.

I appreciate Aha! for providing a visual roadmap that helps everyone understand the priorities easily. I like that all requirements, dependencies, and goals are in one place. It is beneficial that our stakeholders can enter and manage their ideas, turning them into actionable items. Aha! gives me a high-level view of what's coming in each release, allowing me to quickly see timelines, priorities, and dependencies all in one spot, which helps me plan to complete my documentation work early. It saves me from having to chase PMs or engineers for clarification. The initial setup of Aha! was easy as well. Review collected by and hosted on G2.com.

Custom dashboard and report take more time. More different type templates would save time. When handling a big portfolio it takes time for loading. Speed up loading for the dashboard with large datasets. Review collected by and hosted on G2.com.

I’ve been using Aha! Roadmaps for the past four years, and the timeliness and quality of the Aha! customer support team have been outstanding. When I report bugs, they’re typically addressed and fixed quickly. I also appreciate that ideas I’ve submitted for new features are often adopted. Review collected by and hosted on G2.com.

Aha! is expensive enough that it’s difficult for us to justify renewing on an annual basis. On top of that, the pricing model—where we’re required to purchase the same number of licenses for other Aha! offerings—makes it hard for us to even consider adding those products. Review collected by and hosted on G2.com.