Affiniv Customer Feedback Software Reviews & Product Details

Affiniv is an all-in-one Customer Experience Management Platform, designed to help businesses run surveys, get AI-powered insights, and take actions - all within a seamless workflow. You can create surveys like Net Promoter Score (NPS), Customer Satisfaction (CSAT), Customer Effort Score (CES), product reviews, post-purchase surveys, and many more. Affiniv provides survey templates or lets you create them from scratch. Either way, you get to customize the survey theme, add additional questions (scale, multiple-choice, text response, etc), and set up logic for multi-question surveys. For distribution via email, you can modify the email, personalize it (automated) with the customer's name or product details, and send it from your domain (eg, feedback @yourcompany.com). You can automate triggers based on various customer actions. For example, 7 days after purchase or immediately after a customer support call. You can also automate reminders for customers who have not taken the survey. Affiniv allows you to set throttles based on surveys received or taken by customers. For instance, you can configure the system not to send a survey to a customer for 60 days after a response or 24 hours after receipt. Note: Affiniv records the data even if the respondent fills partial survey. Once the survey is distributed, you can see the real-time analytics on Affiniv's dashboard. It gives you an AI-generated sentiment analysis. It also highlights top tags/keywords and their current sentiment (positive, negative, neutral). You also get alerts for any significant movement in sentiment (say, delivery experience moved from positive to negative over the last 6 weeks). Note: You can refer to AI-generated sentiment analysis from previous durations at any point. Bonus: Subscribe unlimited internal users to a weekly digest to land these insights straight in their inbox. The dashboard provides real-time scores for surveys like NPS, etc. You can apply filters to see cohort-level details. You can download the data or use integrations to send it directly to your database. Affiniv also provides segment-wise reports (including AI-generated sentiment analysis). For example, product-level, user cohort-level, and location-level reports, to help you quickly identify segments that may need your attention. Bonus: Affiniv offers customized dashboards and reports for Enterprise Plan users, based on their analytic needs. Once you have all the data and insights handy, Affiniv empowers you to act immediately. You can send an email to a customer, directly from the dashboard (let's say, to inform them about the action taken to address their issue) or add notes against a customer feedback for your team to refer to. With integrations like Shopify, Salesforce, Zendesk, Slack, and many more, you can push the data directly into your systems in real-time. For example, create an auto-ticket (case) for the CX specialist to call a detractor or send feedback provided by the most irate customers directly on a Slack channel. Affiniv stands out for its ease of use, numerous customization options, proactive support, and affordability. Affiniv offers pricing that fulfils the needs of businesses of all sizes, making it more affordable compared to its competitors.