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Ada

4.6
(13)

Ada is an easy to use customer support automation platform.

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Showing 13 Ada reviews
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Ada review by Melanie H.
Melanie H.
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"Saving $30,000+ per year with Ada"

What do you like best?

The complete customization capabilities. Our Ada chatbot has a unique voice - one that is specifically tailored to our younger customer base - and we love that we can control our user journey with shuffled answers, emojis, and easy daily training. Also, our ACX Consultant is top notch!

What do you dislike?

There are multiple tiny bugs that don't impact the UX by any significant means, but it would be nice to squash them eventually. I can start preparing a list of these if you'd like!

Recommendations to others considering the product

Make sure to set aside time to train your bot for at least a few minutes every day. With some unexpected employee turnover last year, we're still playing catch up from 6 months of no training.

What business problems are you solving with the product? What benefits have you realized?

We were actually able to replace our Live Chat service with Ada. This not only has saved us close to $30,000 already this year, but has helped us identify the most common drivers of customer tickets so we can address these in our platform before our customers need assistance.

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Ada review by Fiona S.
Fiona S.
Validated Reviewer
Verified Current User
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"Excellent platform with great client services"

What do you like best?

The platform interface is straight-forward for our clients and easily managed internally. I like that the chat functions are quick and easy to change, which allows us the flexibility to act fast i.e. if we're having technical issues and need to inform clients instantly. The look of the platform is attractive and customizable. Another great part is the new Analytics tool, which is a great way to monitor usage and see how well the chatbot is resolving questions, easy to spot gaps in our communication flow and improve where needed.

What do you dislike?

A feature that would be handy is to view all the chat flows in your bot as an overview, which would allow us to see if there are overlaps, maybe some answers are too similar and need to be condensed. I understand that the Ada developers are working on this so it's already on the roadmap.

Recommendations to others considering the product

It's a great complementing tool to our current service and frees up our 'Human Support' to work on more complicated matters.

What business problems are you solving with the product? What benefits have you realized?

We manage a high volume of users with a small support team, Ada allows our internal staff to focus on more complicated matters. By using Ada to help our clients with basic questions and technical know-how, it covers a wide range of subjects and often resolves their problems without being escalated to human support.

What Chatbots solution do you use?

Thanks for letting us know!
Ada review by Administrator
Administrator
Validated Reviewer
Verified Current User
Review Source
content

"Consistently impressed and very well supported"

What do you like best?

The technology is thorough and works very smoothly, but the attentive support by our account manager and their technical team sets the entire experience apart. It has also allowed us to optimize the extensive help documentation that we have created for our users, something that had been previously ignored. Their team is very attentive to our personal needs and is great at focusing on the elements of their capabilities that apply most to us.

What do you dislike?

We haven't experienced any problems or challenges that weren't either totally reasonable or solved promptly. When we have had challenges, they have been promptly addressed by either our account manager or a technical expert within the company. Ada is easy to recommend for anyone with the motivation to set up and maintain it.

Recommendations to others considering the product

Take plenty of time with set up and strategize a structure to your responses before you begin. Start simple and make things more complex slowly over time to avoid working yourself into any tangles.

What business problems are you solving with the product? What benefits have you realized?

We have an extensive self-service help section, but our users rarely take the time to access it. Ada has provided a real-time support net to make sure our users are taking advantage of our self-service resources and freeing up our human support team to handle complex and creative problems. Ada also allows us to provide a more real-time experience to users when our live support is unavailable due to limited scheduling during slow seasons or extreme volume during busy seasons.

Ada review by Jesselle A.
Jesselle A.
Validated Reviewer
Verified Current User
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"The best crew/company to work with!"

What do you like best?

As an internal Product Owner, I feel confident speaking in front of my stakeholders knowing ADA is behind me because they always deliver. They grant wishes and always such a positive to work with. Working as an Agile team, I know the challenges with delivering on a promise - but someone ADA makes it looks so easy.

What do you dislike?

ADA has more potential for growth, their journey is just beginning. Keep innovating and you'll remain awesome. And with this much awesome - it's hard to dislike!

What business problems are you solving with the product? What benefits have you realized?

Allow customer to receive support quicker for less complex inquiries and issues. 1.2 million conversation automated in the last year.

Ada review by Charlie M.
Charlie M.
Validated Reviewer
Review Source
content

"Ada is a simple, easy, and user friendly way to reach your customers on their time"

What do you like best?

We used Ada as the first support source for our Frenzy marketplace. Our chatbot provided a quick, effective way to provide customers with answer to many of their questions, and could easily hand off to our customer support email when needed.

What do you dislike?

The major struggle we had with ada is the lack of export options for conversation. Without this we found it difficult to compare data from other support sources or tooling.

What business problems are you solving with the product? What benefits have you realized?

Many of the questions for our Frenzy marketplace were easy to answer, but came up frequently. With only a few dedicated customer support staff it was tough to keep up with the volume, Ada chatbot allowed us to reach all of our customers when they needed us, not just when we were available.

Ada review by Executive Sponsor
Executive Sponsor
Validated Reviewer
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content

"Ada is easy to use, easy to customize - great value!"

What do you like best?

We have minimal technical resources available to us, so I love that the bot can be easily customized by our CX team and the people that are directly responsible for support. I also love that it can be rolled out in so many languages - it gives a global presence without too much effort.

What do you dislike?

So far - no big complaints. I would like to understand the longer term product roadmap and what new features will be delivered in the next year or two.

What business problems are you solving with the product? What benefits have you realized?

We get a LOT of questions through email, and it's hard for us to keep up with the demand. We introduced live chat, but that didn't really diminish the burden and wait times are making customers frustrated. With Ada - we can automate up front and empower our customers and prospects to get their questions answered when they want, where they want, and at all times.

Ada review by Administrator
Administrator
Validated Reviewer
Verified Current User
Review Source
content

"A chatbot that gets smarter and smarter"

What do you like best?

Setting up Ada was surprisingly easy, and I love that the team is continually working to improve the product. You can be sure that your opinions and feature requests will be heard. They're incredibly responsive and great to work with.

What do you dislike?

A few of the things I disliked in the beginning have already been fixed!

Recommendations to others considering the product

Make sure you fully understand what is included with the contract, including numbers of chats compared with what your agents are currently doing, and have a clear vision in mind of what you want the chatbot to do.

What business problems are you solving with the product? What benefits have you realized?

Ada is great for deflecting simple customer questions and I love how easy it is to customize.

Ada review by Ken N.
Ken N.
Validated Reviewer
Review Source
content

"Ada Support provides the best chatbot for your customer response 24/7."

What do you like best?

Its very easy to use, chatbots provides the best automated support responses when you are not around to respond including late night hours for common customer problems, affordable, offers free demo to new users before purchase for testing and learning purposes. Its always online allowing your support channel to be available for your customers always. Great customer support they respond to users questions almost instant.

What do you dislike?

Nothing. Everything works great, the features are amazing and the automation is simple and effective.

Recommendations to others considering the product

Its the best way to keep automate customer response when you are not allowed including at night when you are not at work. Its easy to use and affordable to acquire. Its simply worth having.

What business problems are you solving with the product? What benefits have you realized?

Automating customer support department, retaining customers through 24/7 availability.

Ada review by Nimrod B.
Nimrod B.
Validated Reviewer
Verified Current User
Review Source
content

"Great product, great team "

What do you like best?

Cutting edge capabilities, very customizable, both on the user side and on the enterprise side.

What do you dislike?

Needs better analytics and need to have analytics to be able to incorporate with the rest of the ticketing system

What business problems are you solving with the product? What benefits have you realized?

Incoming customer service inquiries were deflected at a rate of ~50%

Ada review by Joshua B.
Joshua B.
Validated Reviewer
Review Source
content

"It gets the job done."

What do you like best?

It is fairly easy to set up and use. The functionality is very streamlined.

What do you dislike?

It could truly use an update. I feel like an update could take this ahead of the curve. As of now it's suitable.

Recommendations to others considering the product

It gets the job completed.

What business problems are you solving with the product? What benefits have you realized?

In the solar industry, there are quite a bit of customer questions, payments, time spent. With customer self-service it frees up a lot of time.

Ada review by Pasha J.
Pasha J.
Validated Reviewer
Review Source
content

"Refreshing take on programming"

What do you like best?

I like the intuitive quick access bar that allows search and access dynamic tool library

What do you dislike?

Not as many associations as other programming software and load times can sometimes hinder the score upon boot and opening visual basic

What business problems are you solving with the product? What benefits have you realized?

It has helped me create macros in a much simpler and cleaner method while adhering to company methodology and policy

Ada review by Rob S.
Rob S.
Validated Reviewer
Review Source
content

"Great product good company"

What do you like best?

The customer service with this company is great

What do you dislike?

Time it took to obtain the initial information requested

What business problems are you solving with the product? What benefits have you realized?

It has helped us integrate many different programs.

Ada review by User in Environmental Services
User in Environmental Services
Validated Reviewer
Review Source
content

"Ultimate Marketing implement"

What do you like best?

The upsides of using Ada are the tools it gives you to create and your activities.

What do you dislike?

There are no downside to using ada. It is very useful!

Recommendations to others considering the product

You cannot rely on implementing social network in this mobile device. I hope they add this feature in the future.

What business problems are you solving with the product? What benefits have you realized?

Ada has impacted my work by helping engage customers and clients.

Kate from G2

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* We monitor all Ada reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. Validated reviews require the user to submit a screenshot of the product containing their user ID, in order to verify a user is an actual user of the product.