[ Action1 Reviews ](https://www.g2.com/products/action1/reviews) [ Action1 Reviews ](https://www.g2.com/products/action1/reviews) # Action1 Features ##### ## Administration (8) Usage Information Offers visibility into employee device activity Integrations Allows for integration of support, chat, diagnostic or other IT management tools Diagnostics Provides administrators with performance information to Unattended Access Allows administrators access to devices, regardless of end-user's presence Screen Sharing Provides screen sharing options to allow access to view or control real-time activities. Unattended Remote Access Provides remote access to computers at any time, without an end-user present. Multi - Session Handling Provides multiple technician support simultaneously. Multi-Monitor Support Allows users to switch between multiple end users’ monitors with a single click. Show More ##### ## Platform (4) Cross-Platform Access Allows remote usage and access across a range of operating systems and device types Mobile Device Access Allows remote desktop administrators access to connected mobile devices Applications Management Centrally manages, configures, and oversees applications on employee devices Remote Device Control Allows administators to take control of a connected endpoint device Show More ##### ## Security (4) Remote Wipe Enable the remote locking down and encryption of employee devices Device Management Unifies endpoint management of employee devices Data Encryption Implements encryption standards to secure data both in transit and at rest. Compliance Provides compliance to multiple industry standards like HIPAA and GDPR. Show More ##### ## Inventory Management - Remote Monitoring & Management (RMM) (3) Device Management Unifies endpoint management of employee devices Asset Management Maintains detailed records of network assets and their activity; detects new assets accessing the network ITIL Policy Compliance Supports implementation and adherence to ITIL processes and regulations Show More ##### ## Monitoring and Management (5) Remote Monitoring Monitor IT asset activity remotely from an administrator terminal. Asset Tracking Tracks IT assets and financial data. Application Deployment Releases applications for access on desktop or mobile devices. Patch Management Automates the updating of security measures on enterprise devices. Asset Tracking Tracks IT assets including financial and lifecycle data. Show More ##### ## IT Operations & Workflow - Remote Monitoring & Management (RMM) (1) Workflow Management Enables creation and optimization of workflows for IT support and service delivery Show More ##### ## Service Management (3) Remote Access Controls access to legacy applications, web based applications, networks resources while employees are outside the local area network. Service Management (Issue Prioritization) Analyzes operational data to proactively identify and prioritize IT issues. Ticketing Provides tools for creating and managing support tickets across departments Show More ##### ## Maintenance (1) Remote Reboot Remotely wake, restart, and install applications on sleeping devices. Show More ##### ## Device Support (2) Mobile Device Access Allows mobile device access to provide support or connect to your computer from anywhere. Multi-Platform Support Provides support across iOS, Mac, Android, PC and other devices. Show More ##### ## Performance (1) Reporting Provides robust reporting capbilities like session details, technician performance information, and end users’ survey summaries. Show More ##### ## Agentic AI - Remote Monitoring & Management (RMM) (7) Autonomous Task Execution Capability to perform complex tasks without constant human input Multi-step Planning Ability to break down and plan multi-step processes Cross-system Integration Works across multiple software systems or databases Adaptive Learning Improves performance based on feedback and experience Natural Language Interaction Engages in human-like conversation for task delegation Proactive Assistance Anticipates needs and offers suggestions without prompting Decision Making Makes informed choices based on available data and objectives Show More ##### ## Generative AI - Autonomous Endpoint Management (3) Behavioral Analysis Creates detailed models of normal user and device behavior across endpoints. Adaptive Generates new security policies or modifies existing ones to adapt to evolving threats. Predictive Analyze patterns and predicts potential endpoint failures or security breaches before they occur to proactively perform maintenance tasks or apply security patches, reducing downtime and preventing incidents. Show More ##### ## Monitoring and Management - Autonomous Endpoint Management (4) Patch Management Automatically deploys software updates and security patches to ensure all endpoint devices remain up-to-date with the latest protection against vulnerabilities. Oversees Automatically discovers and maintains an updated inventory of all endpoints within the network, ensuring accurate asset management. Self-Healing Equips endpoints with the ability to self-diagnose and repair certain issues without manual intervention. Centralized Dashboard Provides centralized monitoring of endpoint status and health, enabling remote troubleshooting and management for IT teams. 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