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Ackroo Reviews & Product Details

Through vendor and industry consolidation, Ackroo provides marketing, payment and point-of-sale solutions for merchants of all sizes. Ackroo’s self-serve, data driven, cloud-based marketing platform helps merchants in-store and online process and manage loyalty, gift card and promotional transactions at the point of sale in order to attract, engage and grow their customers while increasing their revenues and margins. Ackroo’s payment services provide merchants with low cost payment processing options through some of the world’s largest payment technology and service providers. Ackroo’s hybrid management and point-of-sale solutions help manage and optimize the general operations for niche industry’s including golf, yacht, tennis clubs and more. All solutions are focused on helping to consolidate, simplify and improve the merchant marketing, payments and point-of sale ecosystem for their clients. Ackroo is headquartered in Hamilton, Ontario, Canada. For more information, visit: www.ackroo.com.

Seller

Ackroo

Discussions

Ackroo Community

Languages Supported

English, French

Overview by

Kelly Sykes

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Salesforce Marketing Cloud

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Ackroo Reviews (2)

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AR

Verified User in Recreational Facilities and Services

Mid-Market (51-1000 emp.)

5/21/2021

"Absolute Disaster!!!!"

0/5

What do you like best about Ackroo?

Not a whole lot! Ackroo has become a large company buying up small businesses, jacking up the price and provide little service. Review collected by and hosted on G2.com.

What do you dislike about Ackroo?

Ackroo just acquired software that I have been using for years. I used to call in for support and sometimes I would have to wait a bit on hold but the problem was always resolved the same day by a technician. After Ackroo acquired the software they changed the Support process. you can no longer call in. You have to send an email to support@ackroo.com. You would be lucky to have someone respond back within the week. Your whole system could be down and they don't seem to care. And guess what you now pay more for the software since they acquired it. So now you pay more for your software with no support. Review collected by and hosted on G2.com.

Response from Kelly Sykes of Ackroo

edit

Hi there, we’re sorry to hear about your experience. We’re usually known for our exceptional customer service, however as Ackroo has been in transition, there have been a few bumps along the way. We’d greatly appreciate the opportunity to make things right. If you’re open to discussing this further, please contact Alexandre Bernier, our Senior Onboarding, Project & Support Manager, at abernier@ackroo.com. Thank you and we appreciate your business.

AS

Alyscia S.

CEO

Small-Business (50 or fewer emp.)

2/24/2021

"Best Loyalty Rewards Program"

5/5

What do you like best about Ackroo?

Using Ackroo for customer loyalty programs has been a very great experience. The integration and analytical reporting is second to none. Everyone I have dealt with at Ackroo has been very attentive and take the time to understand my space right from my first reach out to ongoing product assistance. Review collected by and hosted on G2.com.

What do you dislike about Ackroo?

At this time I don't have any dislikes from using their platforms. Review collected by and hosted on G2.com.

Recommendations to others considering Ackroo:

Take the time to reach out and see what they offer. Review collected by and hosted on G2.com.

What problems is Ackroo solving and how is that benefiting you?

The biggest problem was finding a loyalty rewards program that integrated with what we were currently using. I did a lot of research on other systems out there but this was the one that could solve all of my problems. Review collected by and hosted on G2.com.