# Watermelon Reviews **Vendor:** Watermelon **Category:** [Help Desk Software](https://www.g2.com/categories/help-desk) **Average Rating:** 4.5/5.0 **Total Reviews:** 98 ## About Watermelon Watermelon is the most user-friendly conversational AI platform to automate conversations, no coding required. Cut down your workload by linking service channels. Combine your software and start automating customer service with an AI Agent. The agent makes sure you are available for your customers 24/7, during every step of their customer journey. ## Watermelon Pros & Cons **What users like:** - Users praise the **excellent support and user-friendly interface** of Watermelon, enhancing their overall experience significantly. (25 reviews) - Users praise the **excellent customer support** , noting quick responses and helpful assistance throughout their experience with Watermelon. (20 reviews) - Users find Watermelon exceptionally **easy to use** , appreciating its intuitive interface and extensive support resources. (17 reviews) - Users value the **effective AI chatbots** of Watermelon, enhancing visitor service and receiving positive feedback. (15 reviews) - Users love the **24/7 availability and high-quality responses** of Watermelon's AI, enhancing customer service efficiency immensely. (12 reviews) - Users praise the **innovative AI chatbot** for its ease of use and effectiveness in enhancing customer service. (12 reviews) - Easy Setup (11 reviews) - Implementation Ease (10 reviews) - Communication (9 reviews) - Features (9 reviews) **What users dislike:** - Users find the **inadequate AI features** challenging initially, requiring significant time and effort to achieve optimal performance. (5 reviews) - Users face a **learning curve** with AI setup, leading to occasional inaccuracies and slower response times initially. (4 reviews) - Users face a noticeable **learning curve** initially, requiring time and effort to configure the chatbot effectively. (4 reviews) - Users note the **limited features** of Watermelon, though more functionalities are expected in the future. (4 reviews) - Users note the **missing features** in Watermelon, particularly wishing for improved insights and access to past conversations. (4 reviews) - Users experience **chatbot issues** such as unresponsive behavior and manual URL updates, which can be time-consuming and frustrating. (3 reviews) - Data Inaccuracy (3 reviews) - Software Unresponsiveness (3 reviews) - Users face a **steep learning curve** initially, requiring time and knowledge to configure the chatbot effectively. (3 reviews) - Time Delays (3 reviews) ## Watermelon Reviews ### 1. Our Watermelon agent saves us lots of time **Rating:** 5.0/5.0 stars **Reviewed by:** Henriëtte B. | Watermelon agent manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 05, 2025 **What do you like best about Watermelon?** Watermelon has a great interface that is easy to learn. I was not part of the birth of our AI agent and the implementation and integration. After a month I started to manage our AI agent as she works 24/7, wich is amazing. Watermelon has several helpfull articles, Chad, there own AI agent is very helpfull and the support team via the e-mail is great. Especially Bram, big shout out for you as you helped us a lot. And not to forget Fleur, thank you too. Our agent works very hard and already helped a lot of potential customers wich save us time in the end. **What do you dislike about Watermelon?** I think AI is great and what AI can do is amazing. I think we want to quick now as AI and Watermelon is still developing. Sometimes our agent is slow before she comes with an answer. When she crawles new information on the website, it takes time. And how more I work with the agent, how more I wish for some extra insights to review all the chats. It would be great if 'old conversations', could be visible in the interface instead of a csv. Sub tags would also be awesome for the future. But I also know, the tags just rolled out on the 14th of August. So in this case we are all developing. **What problems is Watermelon solving and how is that benefiting you?** I do not think for our organisation that Watermelon is solving problems. The agent of Watermelon is helping our customers and now we have the agent 3 months live, we can also say what it means for us. Since we released the AI agent on the website she answered many questions. She had about 500 chats and perhaps all those people would have been calling or e-mailing us or did not even has reached out otherwise. We are happy she guide our potential customers and give them the information we need. For us it is very interesting to see how people use a AI chatbot and what they say and ask. We still follow every conversation and already did a lot of updates on the website to make our agent even smarter. We also extended our FAQ page, based on questions via the chats and we even rolled out a kind of new service based on several similar chats. ### 2. Super happy with our 24/7 AI colleague that really brings us new customers and insights **Rating:** 5.0/5.0 stars **Reviewed by:** Marloes v. | Directeur & Formulemanager Franchise, Small-Business (50 or fewer emp.) **Reviewed Date:** September 23, 2025 **What do you like best about Watermelon?** We were pleasantly surprised when we received the demo of Watermelon's AI chatbot. This prompted us to almost immediately shut down our own (non-generative) chatbot and continue with Watermelon. After a few simple steps, our AI assistant, "Anouk," was live on our website. Our company, Rijles Zonder Stress (Stressless Driving Lessons), is a franchise with driving schools throughout the Netherlands. We recruit students and (prospective) driving instructors to help us grow. Anouk helps our students and (prospective) driving instructors by answering a wide variety of questions. She was quite good at this from the start, but with continued training, she has only improved. This has resulted in many new registrations from students and (prospective) driving instructors, as well as many new insights that we have used to improve the information on our website. This is also good for our SEO (GEO/AEO) results. We also receive many questions that wouldn't normally reach us (because calling or registering is too big a step), but people are willing to ask chatbot Anouk these questions. In some cases, this even leads to actual registrations. AI chat has become a priority (something we didn't anticipate at the beginning of this year). **What do you dislike about Watermelon?** While there's always room for improvement in anything, new features, a better user experience, and so on, I can't really think of anything I'm dissatisfied with. Besides website integration, we also want to use our AI chatbot Anouk, for WhatsApp, Facebook, and Instagram. And hopefully, in the future, for answering emails and possibly phone calls as well. **What problems is Watermelon solving and how is that benefiting you?** Our AI chatbot Anouk helps our students and (prospective) driving instructors by answering a wide variety of questions. This has resulted in many new registrations from students and (prospective) driving instructors, as well as many new insights that we have used to improve the information on our website. This is also good for our SEO (GEO/AEO) results. We also receive many questions that wouldn't normally reach us. ### 3. Very happy with Watermelon – a valuable addition to our online store **Rating:** 5.0/5.0 stars **Reviewed by:** Johan T. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** October 31, 2025 **What do you like best about Watermelon?** We’ve been using Watermelon AI for a while now and are very satisfied. We use our AI agent as an additional search function within our e-commerce shop, which has significantly reduced the number of standard customer questions that would normally need to be handled by our human colleagues. The platform is easy to use, flexible, and the support team is always responsive and helpful. Overall, a great experience and a valuable addition to our business. **What do you dislike about Watermelon?** You need a good understanding of how to guide and configure the chatbot to get the best results. Setting it up correctly takes some time and knowledge, and in the beginning it can occasionally provide inaccurate or incomplete answers. Once you understand how to fine-tune the prompts and structure the information, it performs much more reliably — but there’s definitely a bit of a learning curve at the start. **What problems is Watermelon solving and how is that benefiting you?** Watermelon helps us manage customer interactions more efficiently. Our AI agent works as an extra search engine within our webshop — customers can ask about specific products, and the agent directs them straight to the right item. It also handles many standard customer service questions automatically, which saves our team a lot of time and allows us to focus on more complex inquiries. Overall, it improves the shopping experience for customers and reduces repetitive workload for our staff. ### 4. Good chatbot with many possibilities **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** October 09, 2025 **What do you like best about Watermelon?** That we can make it as we want. A name, a face. The dashboard also works intuitively and the bot is easy to train. Furthermore, the contact is very pleasant and you are well guided. **What do you dislike about Watermelon?** It took some puzzling to get him to say the right things, and he didn't always follow the previously mentioned instructions very well, but we've already been helped further in this and it's getting better. Furthermore, we received feedback from users about the thumbs being the wrong way around. Dislike/like would normally be the other way around, which might cause people to accidentally press the wrong one. **What problems is Watermelon solving and how is that benefiting you?** Give the bot better instructions, and the version we can use to generate the best answers. Sometimes it went on too long or too extensively or included things that were not correct. We are getting help to frame this more accurately. ### 5. Easy to set up and implement in our website. **Rating:** 4.5/5.0 stars **Reviewed by:** Simon P. | 3D Artist, Small-Business (50 or fewer emp.) **Reviewed Date:** October 06, 2025 **What do you like best about Watermelon?** This AI chatbot is really useful to help visitors to find the right information. This reduces calls to our teams, which saves valuable time. Setup was pretty straightforward but in case of any issues, Customer Support is always available to help out. **What do you dislike about Watermelon?** It takes some time to properly train the chatbot. This requires several people and some trial and error. However, this is a good investment since the chatbot saves time (= money) in the long run. **What problems is Watermelon solving and how is that benefiting you?** Customers/visitors can easly find information/data about our products. They can compare products to see which suits their needs or situation. This adds a level of professionality and service to the website. ### 6. Supportive Team and Transparent Roadmap Drive Success **Rating:** 4.5/5.0 stars **Reviewed by:** Team Marketing E. | Marketing manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 12, 2025 **What do you like best about Watermelon?** The Watermelon team stays in close contact and aligns well with our ambitions. Their roadmap is transparent and realistic, and the platform’s ease of use is a major advantage. **What do you dislike about Watermelon?** Watermelon is more affordable than most competitors, which means it currently offers fewer features. Fortunately, many new functionalities are already planned on the roadmap. **What problems is Watermelon solving and how is that benefiting you?** The Watermelon Agent allows our customer service team to focus on real customer inquiries while the bot handles repetitive questions. It also enables us to assist customers beyond our regular opening hours. ### 7. Easy to Use and Implement, Great for Workload Balance **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Recreational Facilities and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** October 24, 2025 **What do you like best about Watermelon?** It’s easy to use and implement. We use Watermelon every day, and it helps us manage our workload more efficiently. Whenever we need assistance, the customer service team is always friendly and ready to help. **What do you dislike about Watermelon?** We’ve noticed that occasionally the bot does not respond, or the crawler gets stuck and returns incorrect information. **What problems is Watermelon solving and how is that benefiting you?** When the Watermelon bot functions correctly, it significantly helps balance the workload, as we receive fewer incoming calls. ### 8. Customizable AI Learning Makes All the Difference **Rating:** 4.0/5.0 stars **Reviewed by:** Niels v. | E-commerce and automation developer, Small-Business (50 or fewer emp.) **Reviewed Date:** October 24, 2025 **What do you like best about Watermelon?** I appreciate the variety of options available for training your AI agent using your own company data. **What do you dislike about Watermelon?** I find it frustrating that the interactive tester sometimes gives different responses compared to the actual AI agent. **What problems is Watermelon solving and how is that benefiting you?** There are times when clients have questions in the evening and previously had to wait until the next morning for a response. Now, they can receive an immediate answer from the agent, which is a significant improvement. ### 9. Easy to set up a AI chatbot via Watermelon! **Rating:** 4.5/5.0 stars **Reviewed by:** astrid h. | Customer Journey expert, Enterprise (> 1000 emp.) **Reviewed Date:** October 21, 2025 **What do you like best about Watermelon?** It’s easy to set up a chatbot even without any prior AI chatbot experience by following the tutorial videos. The customer service is also easy to reach. In addition, Watermelon’s own chatbot helps with the most common questions. **What do you dislike about Watermelon?** You currently still have to update the URLs used in the chatbot manually — for example, by removing URLs that are no longer live and crawling new ones. This process still takes quite a bit of manual time, but I believe it is on the the Watermelon roadmap to optimize. **What problems is Watermelon solving and how is that benefiting you?** It helps answer questions from website visitors and assists them in finding suitable job openings. ### 10. Great AI Chatbot with easy implementation **Rating:** 4.0/5.0 stars **Reviewed by:** Marc d. | Application manager, Mid-Market (51-1000 emp.) **Reviewed Date:** July 16, 2025 **What do you like best about Watermelon?** The most helpful aspect of Watermelon's chatbot is that it provides us with a first-line starting point to handle repetitive questions. With the new AI functionality, implementing the chatbot has become significantly easier, and Watermelon's support responds very quickly whenever we have questions. **What do you dislike about Watermelon?** The drawbacks of Watermelon were mainly related to the previous implementation method. It worked, but it took a long time to set up, and you had to maintain a separate overview to clearly see how the different pieces of information were connected. With the new AI functionality, that's no longer necessary. **What problems is Watermelon solving and how is that benefiting you?** Before using the chatbot, we received many questions from our clients' employees about the functionalities of the applications we use. These questions always came during peak times, resulting in a high volume of phone calls. With the chatbot, those calls have disappeared like snow in the sun, and our clients' employees now receive quick, clear, and accurate answers to their questions. ### 11. Impressed **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** October 02, 2025 **What do you like best about Watermelon?** It's user friendly. When I began everything was easy explained which made it easy to use. After trying out different programs what I like about Watermelon as well is that you can upload documents, and site maps it reads the correct information when you're training it. Customer Support is ready to help you and to give tips to train the Agent better. The implementation on the website is easy. **What do you dislike about Watermelon?** Some instructions you have to rewrite a few times before the agent really understands it. **What problems is Watermelon solving and how is that benefiting you?** We would like that it handles questions so we have less phone calls coming in. ### 12. A User-Friendly and Refreshing Experience! **Rating:** 4.5/5.0 stars **Reviewed by:** Jan C. | Head of Data & Analytics - #TeamTricorp, Mid-Market (51-1000 emp.) **Reviewed Date:** March 18, 2025 **What do you like best about Watermelon?** Watermelon is an impressive tool that excels in ease of use and functionality. From the very first moment, it is clear that the developers have paid a lot of attention to an intuitive interface, allowing even beginners to get started effortlessly. Watermelon is recommended for anyone looking for an efficient and user-friendly AI Customer Service solution. Thanks to the intuitive interface, powerful functionalities, and stable performance, this tool is a valuable addition to any workplace. **What do you dislike about Watermelon?** Thanks to the onboarding of Watermelon, it is easy to understand what you need to do. As a result, there are few areas for improvement. **What problems is Watermelon solving and how is that benefiting you?** Automated and updated customer service ### 13. Excellent :-) **Rating:** 4.0/5.0 stars **Reviewed by:** Pascal T. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** July 03, 2025 **What do you like best about Watermelon?** The WaterMelon chatbot – a valuable addition to the customer service of MBO Webshop Since the implementation of the WaterMelon chatbot on the ICT platform of MBO Webshop, support for parents and students has greatly improved. The chatbot is clear, user-friendly, and provides reliable answers to frequently asked questions about digital learning materials and books. What makes this chatbot particularly effective is that it independently handles a large portion of standard questions. As a result, the support team of MBO Webshop is noticeably relieved. The staff can now better focus on more complex and substantive inquiries, which further enhances the quality of support. In short, the WaterMelon chatbot is a smart and efficient solution that contributes to better service, faster responses, and a pleasant user experience. **What do you dislike about Watermelon?** Service expensive, but top investment for large firms. **What problems is Watermelon solving and how is that benefiting you?** The ChatBot handles many questions independently and relieves the support team. ### 14. Watermelon good choice **Rating:** 4.5/5.0 stars **Reviewed by:** Rianne D. | Manager Customer Service, Mid-Market (51-1000 emp.) **Reviewed Date:** June 12, 2025 **What do you like best about Watermelon?** We were able to implement Watermelon's chatbot incredibly quickly — and without needing any in-house IT knowledge! Setting it up was surprisingly simple and intuitive. We now train our chatbot daily, and we can already see it improving. The answers it provides are clear and genuinely helpful to our customers. Thanks to the chatbot, we’re now available 24/7, which is a huge plus for our customer focus. It allows us to respond more quickly and assist customers at any time of the day. We also plan to use it internally as a knowledge base for our team, ensuring that information is always directly accessible. We're very satisfied with both Watermelon’s service and the ease of use of the platform. In short: simple, fast, and super effective. TAF Customer Service **What do you dislike about Watermelon?** I really can’t think of anything right now. **What problems is Watermelon solving and how is that benefiting you?** No problems yet ### 15. Much better than I expected **Rating:** 4.5/5.0 stars **Reviewed by:** Lorenzo H. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** August 19, 2025 **What do you like best about Watermelon?** Quick response of customer support, very kind people and a lot of cool features to make the agent even better and more personal. **What do you dislike about Watermelon?** I don't have any points that I dislike about Watermelon. **What problems is Watermelon solving and how is that benefiting you?** Watermelon is helping our customers with finding answers for their problems. It's really personal. Our mechanics also use it when facing problems, so they don't have to call suppliers or other colleagues. ### 16. User-friendly, thoughtful and progressive **Rating:** 4.0/5.0 stars **Reviewed by:** Remon E. | Teamleider Klantenservice, Mid-Market (51-1000 emp.) **Reviewed Date:** August 26, 2025 **What do you like best about Watermelon?** Watermelon is user-friendly and helps us, among other things, respond to customers quickly, effectively, and automatically through AI. Watermelon offers excellent service, is easily accessible, and acts quickly on any adjustments or complaints. I am very satisfied with using Watermelon. **What do you dislike about Watermelon?** Switching between a customer and different agents could be smoother in my opinion. **What problems is Watermelon solving and how is that benefiting you?** Help us integrate AI for customer support ### 17. Watermelon’s Commitment to Support **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** August 29, 2025 **What do you like best about Watermelon?** Watermelon consistently delivers excellent communication and support. They stay up to date with the latest developments and proactively contribute their own ideas to enhance the product. **What do you dislike about Watermelon?** While not all requested features can be implemented, Watermelon consistently makes a genuine effort to accommodate our needs and find suitable solutions. **What problems is Watermelon solving and how is that benefiting you?** Watermelon enhances communication with our customers. The increased use of chat reduces the number of emails and phone calls, allowing us to work more efficiently. This enables us to dedicate more time to those who still prefer contact via phone or email. ### 18. A significant decrease in standard email traffic **Rating:** 4.5/5.0 stars **Reviewed by:** Rene K. | E-commerce manager, Small-Business (50 or fewer emp.) **Reviewed Date:** July 09, 2025 **What do you like best about Watermelon?** I’ve been getting emails about new features in Watermelon, and some of them look really interesting. **What do you dislike about Watermelon?** More documentation about the actions would be great! **What problems is Watermelon solving and how is that benefiting you?** Questions on the website that are frequently asked by customers are now handled by the chatbot. Many of these questions are related to the shipping status of their orders. We currently use the bot mainly to reassure customers when their package is slightly delayed. ### 19. The ease of Watermelon **Rating:** 4.0/5.0 stars **Reviewed by:** Wendy J. | Coördinator studentenadministratie, Mid-Market (51-1000 emp.) **Reviewed Date:** September 15, 2025 **What do you like best about Watermelon?** If you set it up well, most questions will be answered directly by the Chabot. Saves us a lot of phone calls and emails. **What do you dislike about Watermelon?** Sometimes it seems like an answer is being given, but then the dots just keep moving. **What problems is Watermelon solving and how is that benefiting you?** The chatbot provides answers to the most diverse questions for our school. ### 20. Watermelon is very user-friendly **Rating:** 4.5/5.0 stars **Reviewed by:** Sandy K. | Controller, Small-Business (50 or fewer emp.) **Reviewed Date:** September 03, 2025 **What do you like best about Watermelon?** Easy to implement and in my opinion, lacks no features **What do you dislike about Watermelon?** There are no further disadvantages of watermelon **What problems is Watermelon solving and how is that benefiting you?** Answer numerous questions regarding student affairs ### 21. Chatbot Handles Customer Queries, Easing Our Workload **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** October 31, 2025 **What do you like best about Watermelon?** Takes work off your hands by using a chatbot that answers many customer questions **What do you dislike about Watermelon?** You need to provide the bot with information. This will require some additional work in the beginning. **What problems is Watermelon solving and how is that benefiting you?** Previously, we received a lot of calls and emails from customers with questions. Watermelon now answers many of these questions through its chatbot. ### 22. Does its job perfectly and great service to boot **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Leisure, Travel & Tourism | Small-Business (50 or fewer emp.) **Reviewed Date:** April 01, 2025 **What do you like best about Watermelon?** The tool does it's job perfectly. We wanted to implement Ai chatbots to improve service for our visitors and that has worked very well. We recieve great feedback and it does the job we have asked the system to do. The back end is easy to use and adjust if needed. If we run into issues or questions the FAQ part is very extensive. Even then if that does not work for some reason the personal account manager is always there to assist us quickly and expertly. Overall very pleased. **What do you dislike about Watermelon?** I do not really have any dislikes or can not mention any big downsides to the tool. **What problems is Watermelon solving and how is that benefiting you?** 24/7 service towards tourists ### 23. User-friendly **Rating:** 4.5/5.0 stars **Reviewed by:** Emma K. | Administrateur Mensen & Cultuur, Mid-Market (51-1000 emp.) **Reviewed Date:** February 25, 2025 **What do you like best about Watermelon?** Watermelon is easy to use. The service and help we receive from Watermelon is also nice! We are helped very quickly and well when we have questions. Setting up and customizing our chatbot also went well and was not difficult to do! **What do you dislike about Watermelon?** Some terms were a bit complicated. **What problems is Watermelon solving and how is that benefiting you?** We received many simple HR questions sent to our mailbox. We wanted to filter these out. Our HR chatbot now solves these questions, allowing us to spend much less time answering simple questions from employees/colleagues. ### 24. Quick, quality, and good communication! **Rating:** 4.5/5.0 stars **Reviewed by:** René K. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** May 28, 2025 **What do you like best about Watermelon?** They think along with you, look at your company, target audience, and thereby create a suitable proposal. **What do you dislike about Watermelon?** I still find it unfortunate that my chat is not personal enough, which makes me see that it is an AI-generated item on my website. **What problems is Watermelon solving and how is that benefiting you?** n/a ### 25. Watermelon is very organized, a pleasant environment to work in. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Higher Education | Mid-Market (51-1000 emp.) **Reviewed Date:** September 03, 2025 **What do you like best about Watermelon?** The chats with the students/parents. Quick responses. **What do you dislike about Watermelon?** Can't think of anything. For me, Watermelon works perfectly so far. **What problems is Watermelon solving and how is that benefiting you?** Sometimes Watermelon lingers too long on the questions in the chat. ### 26. Excellent collaboration with Watermelon: Innovation and professionalism in one! **Rating:** 5.0/5.0 stars **Reviewed by:** Edward H. | Owner, Mid-Market (51-1000 emp.) **Reviewed Date:** October 28, 2024 **What do you like best about Watermelon?** As EJP accountants and tax advisors, we are extremely satisfied with Watermelon. This young team is "to the point" and always keeps their commitments. Their professionalism and efficiency make the collaboration a pleasure. Watermelon actively thinks along with our questions and responds quickly, which only facilitates the process. Moreover, the implementation of their solutions went smoothly and easily. Together, we developed the AI robot LunaLedger, which functions excellently for our clients' primary questions. Watermelon has proven to be a valuable partner in our innovation. Highly recommended! Greetings from Luna 😊 **What do you dislike about Watermelon?** So far, we have not been able to identify any negative points. **What problems is Watermelon solving and how is that benefiting you?** With Watermelon's chatbot, we can easily answer first-line questions in the field of taxation and accountancy. Customers can also ask their questions about EJP, allowing us to serve them quickly and effectively. ### 27. Watermelon provides an innovative chatbot **Rating:** 4.5/5.0 stars **Reviewed by:** Ferk v. | Marketer, Small-Business (50 or fewer emp.) **Reviewed Date:** September 25, 2024 **What do you like best about Watermelon?** We’ve been using Watermelon for some time now, and what sets them apart is their exceptional personal contact combined with a high drive for innovation. From the start, their team has been incredibly responsive and attentive to our specific needs, ensuring that we always feel supported. Watermelon’s platform is constantly evolving with new, cutting-edge features that improve our customer support processes. It’s clear that innovation is at the heart of what they do, and they’re always looking for ways to push the boundaries. I highly recommend Watermelon to any business looking for a modern, customer-focused solution to enhance customer service, reduce wait times, and lighten the workload for the customer support team. **What do you dislike about Watermelon?** At times, Watermelon innovates so quickly that it can lead to unexpected changes in processes and occasional hiccups on the platform. Since they are always quick to recognize and resolve issues, problems are barely noticeable. **What problems is Watermelon solving and how is that benefiting you?** During the peak season, our support department faces a significant workload. After experiencing rapid growth last year, it quickly became clear that we needed to look for innovative solutions to reduce the pressure on our support team. Fortunately, we came across Watermelon. By automating routine inquiries, the AI chatbots help lower operational costs and increase efficiency. This not only improves customer satisfaction but also shortens the onboarding period for new employees. It has been reduced from one week to half a day. These employees can be deployed more effectively, thanks to the AI chatbots that help them quickly become familiar with the most frequently asked questions and company procedures. ### 28. Very nice tool that saves us a lot of time **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Leisure, Travel & Tourism | Small-Business (50 or fewer emp.) **Reviewed Date:** March 25, 2025 **What do you like best about Watermelon?** The tool is very user-friendly, it takes almost no time to learn how the tool works. The chatbot also works great and can answer almost all incoming questions well. Adjusting the tool is sometimes a bit of a search but can also be tested directly so you can always figure it out. In case of problems, customer service almost always responds within a day. **What do you dislike about Watermelon?** I would like to have more reporting options, for example the ability to filter on a specific tag. **What problems is Watermelon solving and how is that benefiting you?** The chatbot captures many questions that would normally take a long time to answer. ### 29. Review Watermelon **Rating:** 4.0/5.0 stars **Reviewed by:** Abel Z. | Marketeer, Mid-Market (51-1000 emp.) **Reviewed Date:** October 02, 2024 **What do you like best about Watermelon?** I find Watermelon a very nice and intuitive system. It's clear where you need to click to make your desired actions happen. Also, the support, especially Fleur, is really great. Fleur thinks along with you to achieve your goals! Watermelon is used daily by our customers and saves us a lot of data. **What do you dislike about Watermelon?** What I find less appealing about Watermelon is that complex questions are not always handled very well. You have to train the bot quite specifically to give specific answers. This takes a lot of time! **What problems is Watermelon solving and how is that benefiting you?** Watermelon ensures that we as a team have more time for things that are truly important. By taking over a large part of customer service, you have more time left for strategy. ### 30. Great tool and very good guidance **Rating:** 4.5/5.0 stars **Reviewed by:** Amber F. | Commercieel medewerker, Small-Business (50 or fewer emp.) **Reviewed Date:** July 23, 2024 **What do you like best about Watermelon?** The helpfulness of the people at Watermelon is really top-notch. From the first introductory meeting to the check-ins with Fleur, everything is quick and easy to schedule. Everyone is equally helpful and professional. You can easily schedule meetings but also ask questions via email. You get a quick response, so you don't get stuck. There is a lot of thoughtful input and we continuously receive tips on improving the chatbot. Additionally, Watermelon Pulse is very user-friendly. We could get started with it right away! **What do you dislike about Watermelon?** It takes a bit more time than we had initially estimated. It's a lot of testing and adjusting, but that also makes it very challenging and fun. **What problems is Watermelon solving and how is that benefiting you?** We receive many questions through our customer service, but many of these questions are the same. We noticed that it takes us quite a lot of time on a daily basis to answer these 'simple' questions repeatedly. As a result, there was less time left for other tasks. By providing the chatbot with instructions and our website information, we hope that the intervention of a human employee will no longer be necessary for this type of questions. ### 31. Well thought out and efficient application. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Wholesale | Small-Business (50 or fewer emp.) **Reviewed Date:** October 07, 2024 **What do you like best about Watermelon?** Much of our communication is by email or phone. Watermelon helps to answer many common questions directly. The advantage of the chatbot is that customers receive an immediate answer during their visit to our site and therefore do not have to take any extra steps to find an answer. The use of Watermelon has undoubtedly proven to be an added value for our site. A very adequate customer service and fast communication (telephone and email) make it a pleasant collaboration. A chatbot is also quick and easy to set up. You can easily implement the chatbot on various other platforms. Access to data is constantly being expanded, which means that the chatbot can also be used more widely. Our customers use the chatbot regularly and in most cases receive an accurate answer. In short, it's been a great help to our customer service and, beside the added value, is a tool which helps (potential) customers to make a more informed decision. Highly reccomended. **What do you dislike about Watermelon?** Negative points can always be found, (I prefer the term improvement points). If we encounter issues, Watermelon is always quick and adequate in solving or helping to solve the problem. **What problems is Watermelon solving and how is that benefiting you?** Watermelon helps us to quickly and efficiently answer questions about general plant care and also product specific questions. For more complicated questions, the chatbot answers according to knowledge and advises to contact customer service. This keeps the workload on our customer service noticably lower which frees up time for other tasks. ### 32. Perfect work lightener **Rating:** 5.0/5.0 stars **Reviewed by:** sarah h. | Webshop coordinatie, Mid-Market (51-1000 emp.) **Reviewed Date:** September 11, 2024 **What do you like best about Watermelon?** Customer service is easy to reach, always answers my questions, and provides friendly and clear explanations. Easy, if you know how to handle the chatbot, then it's simple to set it up correctly. Design, it's nice that you can completely customize the chatbot to match your own website/webshop colors and design. It's great that you can have multiple chatbots on one account, but they each have their own identity. And above all, it lightens the workload, saving a lot of time in answering chats. We only need to process it in another system, and then it's done. **What do you dislike about Watermelon?** We do encounter the issue that the chatbot sometimes crashes or freezes. If no chat has been sent for a longer period, the chat logs out. And if you don't realize this, you won't receive the chats with a pop-up. **What problems is Watermelon solving and how is that benefiting you?** ask for example: how long can I rent my container, then the chatbot indicates 8 weeks. This way we don't have to make any effort, and the question is immediately answered for the customer. And there are many more situations like this. ### 33. Very satisfied **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Services | Small-Business (50 or fewer emp.) **Reviewed Date:** April 17, 2025 **What do you like best about Watermelon?** Alert, customer-friendly customer service that really thinks along and has a lot of knowledge about matters. User-friendly product and very quickly deployable. **What do you dislike about Watermelon?** General points of attention regarding AI, with/by a large amount of information, the chatbot sometimes draws incorrect conclusions. This is not due to Watermelon, of course. **What problems is Watermelon solving and how is that benefiting you?** Capture questions outside opening hours ### 34. Nice chatbot and good service. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** January 15, 2025 **What do you like best about Watermelon?** The AI chatbot scans your entire website and answers the questions asked. Great, because this means you almost no longer have to be in the chatbot yourself. In addition, they really have top service, they walk you through everything step by step during the onboarding of watermelon and answer your questions very quickly. **What do you dislike about Watermelon?** I can't really name anything I don't like about watermelon. **What problems is Watermelon solving and how is that benefiting you?** The AI chatbot has actually ensured that customers receive immediate answers to all their questions, meaning that we hardly have to be in the chatbot ourselves. This partly saves us emails/calls. ### 35. Easy initial setup with lots of possibilities without any coding needed for basic functionality. **Rating:** 4.5/5.0 stars **Reviewed by:** Sam V. | IT-administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** June 20, 2024 **What do you like best about Watermelon?** It was verry easy for a non IT person in our business to setup the initial configuration. They reached out to the Watermelon Support and with some guidlines got thru the setup of a personality for the chatbot and add some knowledge bases. They then just asked IT to add a simple code to the website to have the chatbot integrated. **What do you dislike about Watermelon?** Once you want to add more advanced functions some development is needed and i feel this could be better documented. **What problems is Watermelon solving and how is that benefiting you?** People don't like reading thru long FAQ's and just bombard our panel team with the same questions. With the use of Watermelon we can catch a lot of these questions before they reach our panel team. ### 36. Service Watermelon **Rating:** 4.0/5.0 stars **Reviewed by:** Leo v. | Manager Operations, Mid-Market (51-1000 emp.) **Reviewed Date:** January 10, 2025 **What do you like best about Watermelon?** The short contact moments, and the quick respons on questons we ask by mail. **What do you dislike about Watermelon?** (It seems) that we can srap a limited amount of websites. **What problems is Watermelon solving and how is that benefiting you?** With the solutions of Watermelon we hope to save a lot of time by using an excellent working chatbot ### 37. Laura the first virtual dental assistance **Rating:** 4.5/5.0 stars **Reviewed by:** David S. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 13, 2024 **What do you like best about Watermelon?** Smart use of AI in communication. Smart implementation of new features ( voice, API connection to systems). Fast implementation and evolution. The feeling of building a realy exiting product together. Good support. New products and features gives somethimes problems, but quick actions helps directly to solve the new problems. ( eg Bot may only answer specific dental questions) **What do you dislike about Watermelon?** Probably for some new users an offline appointment and education would be of great value. In our case we will deliver the education specific for dentistry and healthcare to third parties. **What problems is Watermelon solving and how is that benefiting you?** The infarct in healthcare. Watermelon helps us to improve the healthcare communication 24/7 . We have a lack of staff in healthcare. Generic questions can be answered by Watermelon 24/7 internal en external. Our goal is to create a personal virtual assistance that can eg make you an appointment on a safe way with the dentist. ### 38. Nice AI tool for chat and Whatsapp, reducing workload and facilitating customers like never before **Rating:** 4.0/5.0 stars **Reviewed by:** Marije d. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 13, 2024 **What do you like best about Watermelon?** It reduces our communication times, facilitates visitors on our website outside our opening hours and provides correct information in a very polite way. The answers provided are of high quality, no spelling errors, extremely polite and always available, even outside our opening hours. You can easily interrupt her if you want to add some more information and it is possible that customers ask for personal advice. I highly recommend it and and impatienly waiting for some updates so that she can also "read" pictures, answer emails and stick to our productlist, insteaf of creating products that we do not have. **What do you dislike about Watermelon?** AI is always difficult to manage especially saying no to something. Our AI customer service Wendy is still creating products that we do not have, but it is good to manage, so overall we are very satisfied. Watermelon's support has a slow reaction time on requests and questions, especially during the implementation time. It can take up to days and even weeks before your issue is taken care off. They are very friendly and helpfull though and know what they are doing. So it is worth waiting, but this is definitely an issue that could be better. **What problems is Watermelon solving and how is that benefiting you?** Watermelon helps us answer chats and Whatsapp messages during and outside opening hours. ### 39. Very easy to use, I liked the interface very much **Rating:** 4.0/5.0 stars **Reviewed by:** Stijn S. | Leidinggevende, Small-Business (50 or fewer emp.) **Reviewed Date:** September 19, 2024 **What do you like best about Watermelon?** Clear instruction video's, I like the web scraper and ai search very much. way better than voice flow for instance. **What do you dislike about Watermelon?** I think the bot should be able to post links in the chat **What problems is Watermelon solving and how is that benefiting you?** I was using voiceflow before and I really like how much faster watermelon works. ### 40. The chatbot gives our visitor a great experience **Rating:** 4.5/5.0 stars **Reviewed by:** Pieter O. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 16, 2024 **What do you like best about Watermelon?** Customer support in setting up the account for the chatbot. The features the chatbot has to offer as well as the many updates taking place by Watermelon to improve the chatbot. The ease of use of the system. The chatbot is also easy to integrate on our website. **What do you dislike about Watermelon?** So far, I have not experienced any drawbacks with Watermelon. **What problems is Watermelon solving and how is that benefiting you?** As a result of Watermelon's chatbot, we have a new employee. Someone who tries to answer all our visitors' questions as best as possible in a very human and friendly way. This saves us time that we no longer have to spend on that! ### 41. Making AI chatbot implementation a smooth and delightful experience with Watermelon. **Rating:** 4.5/5.0 stars **Reviewed by:** Tom B. | Agency Director, Small-Business (50 or fewer emp.) **Reviewed Date:** July 09, 2024 **What do you like best about Watermelon?** Watermelon to me are real experts in intelligent AI driven chatbots. The communication with the team is very hands-on, superfast. They really understand the needs of our customers. **What do you dislike about Watermelon?** I cannot think of a dislike. I honestly believe in Watermelon and their approach. **What problems is Watermelon solving and how is that benefiting you?** First line interaction with leads and clients on our customer's websites. ### 42. Service met een glimlach **Rating:** 4.0/5.0 stars **Reviewed by:** Sharon R. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 21, 2023 **What do you like best about Watermelon?** The AI version of Watermelon is something to be very happy about. The bot really does what you expect from it and has actually exceeded my expectations. The implementation went smoothly with good guidance from Fleur at Watermelon. She is always at your disposal and no question is too much. The service is truly fantastic! **What do you dislike about Watermelon?** What has been disappointing is that it is all a bit more complicated than it seems, and you really need to understand well where to fill in what. It really does take some time and commitment to learn and adjust the bot. **What problems is Watermelon solving and how is that benefiting you?** The advantage of the chatbot is that it can always respond 24/7. If the bot cannot answer the question, the customer can leave their details, and we can contact the customer the next working day. In our case, the customer can ask the bot many questions and does not have to search the entire website. The bot directs you to the opening hours, return conditions, but also provides options for specific products and/or colors if the customer requests it. You are therefore almost always accessible to customers who have basic questions. The bot is complete in its response and saves us a lot of phone and email traffic, thus a huge time saving. ### 43. Watermelon Pulse **Rating:** 4.5/5.0 stars **Reviewed by:** Dave K. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 15, 2023 **What do you like best about Watermelon?** Watermelon has helped us tremendously in reducing our workload in customer service. 50% of total queries are answered by the chatbot after working hours. This makes it less work in the morning for customer service to answer all questions! **What do you dislike about Watermelon?** In our case, it is very important that the chatbot can send Track & Trace information to the customer. This is currently not yet possible. However, Watermelon is working on developing this! **What problems is Watermelon solving and how is that benefiting you?** Questions on the website, yet frequently asked by customers, are solved by the chatbot. This greatly reduces the number of questions that need to be solved humanly. In addition, many questions come in after working hours (50% of the total). Here, the chatbot can answer many questions or ensure that the customer sends all the necessary information to customer service, so that an issue can be dealt with immediately. As a result, customer service spends less time on an issue and the workload is reduced! ### 44. I only started working with watermelon recently, but I can definitely say that I like it a lot **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Banking | Small-Business (50 or fewer emp.) **Reviewed Date:** September 26, 2024 **What do you like best about Watermelon?** That watermelon is very fast and easy to use **What do you dislike about Watermelon?** That it is pretty expensive, but I can understand that because it is very good in my opinion **What problems is Watermelon solving and how is that benefiting you?** Watermelon is solving the fact that I can build a chatbot fast and easy ### 45. Watermelon review - Stefan Grob **Rating:** 5.0/5.0 stars **Reviewed by:** Stefan G. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 24, 2024 **What do you like best about Watermelon?** The people are very helpful, very professional, energetic. Their customer service is simply top notch. I like their innovative prowess, and just a very clear direction which they communicate very effectively. They have a clear and powerful business strategy and seem to be thriving while doing so, so yeah that's my opinion about Watermelon. Good company, good product. **What do you dislike about Watermelon?** Nothing. It has all been very easy to implement and use. Integration into all the teams went smooth too. **What problems is Watermelon solving and how is that benefiting you?** Reducing the load on our supportdesk team and handling problems outside of office hours while still being able to answer complex questions about complex processes, the ChatGPT integration helped alot. ### 46. Incredible customer service, very swift in helping **Rating:** 5.0/5.0 stars **Reviewed by:** Vincent v. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 26, 2024 **What do you like best about Watermelon?** It's highly intuitive. Extremely easy to adapt and set up your AI chatbot. **What do you dislike about Watermelon?** It would be nice if there was an iPhone app to follow tickets. Other than that there's nothing we dislike, so far it's doing exactly as promised. **What problems is Watermelon solving and how is that benefiting you?** It lightens our mailbox and ensures that tickets can be easily resolved by multiple crew members. Customers are helped faster by the right person. ### 47. User friendly AI chatbot builder, up and running in no time! **Rating:** 4.5/5.0 stars **Reviewed by:** Michiel V. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 07, 2024 **What do you like best about Watermelon?** Watermelon makes it easy to setup and launch your own AI chatbot. Add knowledge and instructions, configure the chatwidget and you're good to go. The team responds quickly to inquiries and updates their product at a fast pace. **What do you dislike about Watermelon?** The GPT powered Watermelon Pulse product is still quite new and lacks certain features. **What problems is Watermelon solving and how is that benefiting you?** First line support is handled by the smart GPT powered AI chatbot, this lowers the pressure on our support team. ### 48. Great Solution for an AI Chatbot **Rating:** 4.5/5.0 stars **Reviewed by:** Abel M. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 15, 2024 **What do you like best about Watermelon?** Our customer support team is a huge fan. The support is excellent; if you have a problem, the response time is very quick. Additionally, the adoption process is very fast. **What do you dislike about Watermelon?** It's a relatively new product, so it is still being developed. **What problems is Watermelon solving and how is that benefiting you?** Our support team works in the store and cannot always respond immediately to incoming messages. Watermelon helps us handle the initial communication so that our staff can respond at their own pace. ### 49. Great solutions for businesses **Rating:** 4.5/5.0 stars **Reviewed by:** Frits P. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 04, 2024 **What do you like best about Watermelon?** Helpful and clever staff, they think a few steps ahead. **What do you dislike about Watermelon?** The only downside I can imagine is the price, but a full-service chatbot is cheaper than a human. They are still busy with our connections. **What problems is Watermelon solving and how is that benefiting you?** Having a chatbot 24 hrs a day who answers all kind of questions of our website visitors. ### 50. A good product and fine service **Rating:** 4.5/5.0 stars **Reviewed by:** Gonda d. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 05, 2024 **What do you like best about Watermelon?** The service, assistance, and quick responses to questions I experience as very positive. Especially also very friendly. **What do you dislike about Watermelon?** That as a customer, you cannot delete an account/agent yourself. It would be better to build in a limit according to the agreement you have regarding the maximum number of agents. **What problems is Watermelon solving and how is that benefiting you?** No problems, we are very well assisted with questions. ## Watermelon Discussions - [What is Watermelon used for?](https://www.g2.com/discussions/what-is-watermelon-used-for) - [/](https://www.g2.com/discussions/1f40ed0d-cbba-487e-96dd-9555755e4883) - 1 upvote - [View Watermelon pricing details and edition comparison](https://www.g2.com/products/watermelon/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-03+17%3A36%3A52+-0500&secure%5Bsession_id%5D=3e7ea41e-b1c3-4ff2-a4fc-d2a1fb7bd980&secure%5Btoken%5D=b8e260640869ad08596e4cb349d0b7fa2e9d9df4b74a78980beddc8f4a11345c&format=llm_user) ## Watermelon Integrations - [Sendcloud](https://www.g2.com/products/sendcloud/reviews) ## Watermelon Features **Ticket and Case Management** - Ticket creation user experience - Ticket response user experience - Workflow - Response Automation - SLA Management - Attachments/Screencasts - Ticket Collaboration - Customer and Contacts Database **Core Conversational Capabilities - AI Chatbots** - Controlled LLM Response Generation - Context Maintenance Within Sessions - Natural Language Understanding & Intent Inference **Messenger** - Sequencing - AI - Live Chat - Customization Interface **Channels** - Multi-Channel Coverage - Open Listening - Physical Media **Responses** - Customization - Control - Route To Human - Menu bars - Drip sequences **Conversational Platform** - Personalization - Omnichannel - Contextual Engagement - Proactive Engagement **Data** - Reliability - Data Security **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging - Co-Browsing **Channels** - Social Media - Website - Text Message (SMS) - Voice Assistants - Other **Design** - Communications Strategy Development - Create Content - Personalization - Inbound Identification - Regulatory Compliance **Platform** - Live chat - Integrations - Branding - Analytics - A/B testing - Role-based access - Collection of information **Support Automation** - Intelligent Routing - Seamless Escalation - Transcripts - Self-Serve Support **Interaction** - Complex Query Handling - Natural Conversation - Understanding - Context Management - Customizability **Generative AI** - AI Text Generation - AI Text Summarization ** Internal Use** - Customization - Conversation Archiving - Lead Development - Knowledge Base - Team Inbox - Customer Profiles **Task & Flow Management - AI Chatbots** - Scripted Dialogue & Decision Tree Support - Fallback Responses for Unknown Queries **Customers** - Targeting - Profiles - Analytics - Lead Gathering - Sales Conversion **Learning** - User Interaction Learning - Error Learning **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Help Desk** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Deployment & Embedding - AI Chatbots** - API Access for Business System Integration - Web Widget & SDK Embedding **Content Generation** - Creativity - Content Accuracy **Agentic AI - Conversational Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Communication Channels** - Customer Portal - Email to Case - Chat/Live Support - Social Integration - Voice **Admin & Configuration - AI Chatbots** - No-Code Conversation Design **System** - API Flexibility - Update Frequency and Utility - Cross-Platform Compatibility - Software Integration **Agentic AI - AI Chatbots** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Integration - Reporting - Dashboards **Monitoring & Improvement - AI Chatbots** - Feedback-Driven Response Optimization **Reliability & Safety - AI Chatbots** - Guardrails & Content Controls ## Top Watermelon Alternatives - [Fin](https://www.g2.com/products/fin/reviews) - 4.5/5.0 (3,693 reviews) - [Drift](https://www.g2.com/products/drift/reviews) - 4.4/5.0 (1,204 reviews) - [FreshChat](https://www.g2.com/products/freshworks-freshchat/reviews) - 4.4/5.0 (467 reviews)