Watermelon Reviews & Product Details

I love how easy it was to set up Watermelon. Within a few hours, we had everything up and running. Configuring the agent, and especially adding a bit of humor, was a nice touch. The fact that the AI agent quickly answers frequently asked questions, helping customers faster, is really a plus. We are now available in the evenings and weekends, which was not possible before. Watermelon's support is very fast; you often get answers to your questions within a few hours. I also appreciate that the AI agent sometimes offers solutions to problems I hadn't even thought of. By adding a bit of humor to the conversations, the agent comes across as more human, which can help reduce customer frustration. Review collected by and hosted on G2.com.

Switching to another AI version is not yet optimal. The agent sometimes hallucinates and gives incorrect answers. I would like to be able to duplicate the AI agent so that I can thoroughly test another AI version before upgrading the existing agent. Unfortunately, that option is not yet available. Additionally, the chat sometimes freezes. Review collected by and hosted on G2.com.

It has significantly reduced the workload for our back-office colleague. Review collected by and hosted on G2.com.

Nothing—everything is perfect. The platform is very user-friendly, and you can customize everything yourself. The guidance provided while navigating the dashboard is clear and intuitive, making it easy to get started. Review collected by and hosted on G2.com.

The user-friendly portal, together with great, quick (human) support, made getting the AI-agent online and working a piece of cake. Review collected by and hosted on G2.com.

If you change the AI model used by your AI agent, it often performs worse for a while. The quality and helpfulness of the answers seem noticeably reduced for a short time after the change. Review collected by and hosted on G2.com.

How easy it is to create a good chatbot. Review collected by and hosted on G2.com.

There is nothing I dislike about working with Watermelon. Review collected by and hosted on G2.com.

I love how we can set up, optimize, and continuously make the Watermelon chatbot smarter. Sometimes it even happens that the chatbot provides better answers than we could have thought of ourselves. Also, the initial installation was very simple, and inputting knowledge for the chatbot was quick. Review collected by and hosted on G2.com.

Discovered nothing yet. Review collected by and hosted on G2.com.

Quick set-up and tweaking, clear interface and above-adequate customer support. AI agents' performance is good enough to answer >90% of questions correctly and quickly. Pricing level is acceptable too. Good that there are enough integration possibilities beyond the chatbot itself. Review collected by and hosted on G2.com.

Input limits and some settings do not seem to get the same priority in the output of the agent. Review collected by and hosted on G2.com.

Watermelon has a great interface that is easy to learn. I was not part of the birth of our AI agent and the implementation and integration. After a month I started to manage our AI agent as she works 24/7, wich is amazing. Watermelon has several helpfull articles, Chad, there own AI agent is very helpfull and the support team via the e-mail is great. Especially Bram, big shout out for you as you helped us a lot. And not to forget Fleur, thank you too. Our agent works very hard and already helped a lot of potential customers wich save us time in the end. Review collected by and hosted on G2.com.

I think AI is great and what AI can do is amazing. I think we want to quick now as AI and Watermelon is still developing. Sometimes our agent is slow before she comes with an answer. When she crawles new information on the website, it takes time. And how more I work with the agent, how more I wish for some extra insights to review all the chats. It would be great if 'old conversations', could be visible in the interface instead of a csv. Sub tags would also be awesome for the future. But I also know, the tags just rolled out on the 14th of August. So in this case we are all developing. Review collected by and hosted on G2.com.

We were pleasantly surprised when we received the demo of Watermelon's AI chatbot. This prompted us to almost immediately shut down our own (non-generative) chatbot and continue with Watermelon. After a few simple steps, our AI assistant, "Anouk," was live on our website. Our company, Rijles Zonder Stress (Stressless Driving Lessons), is a franchise with driving schools throughout the Netherlands. We recruit students and (prospective) driving instructors to help us grow. Anouk helps our students and (prospective) driving instructors by answering a wide variety of questions. She was quite good at this from the start, but with continued training, she has only improved. This has resulted in many new registrations from students and (prospective) driving instructors, as well as many new insights that we have used to improve the information on our website. This is also good for our SEO (GEO/AEO) results. We also receive many questions that wouldn't normally reach us (because calling or registering is too big a step), but people are willing to ask chatbot Anouk these questions. In some cases, this even leads to actual registrations. AI chat has become a priority (something we didn't anticipate at the beginning of this year). Review collected by and hosted on G2.com.

While there's always room for improvement in anything, new features, a better user experience, and so on, I can't really think of anything I'm dissatisfied with. Besides website integration, we also want to use our AI chatbot Anouk, for WhatsApp, Facebook, and Instagram. And hopefully, in the future, for answering emails and possibly phone calls as well. Review collected by and hosted on G2.com.

We’ve been using Watermelon AI for a while now and are very satisfied. We use our AI agent as an additional search function within our e-commerce shop, which has significantly reduced the number of standard customer questions that would normally need to be handled by our human colleagues. The platform is easy to use, flexible, and the support team is always responsive and helpful. Overall, a great experience and a valuable addition to our business. Review collected by and hosted on G2.com.

You need a good understanding of how to guide and configure the chatbot to get the best results. Setting it up correctly takes some time and knowledge, and in the beginning it can occasionally provide inaccurate or incomplete answers. Once you understand how to fine-tune the prompts and structure the information, it performs much more reliably — but there’s definitely a bit of a learning curve at the start. Review collected by and hosted on G2.com.

That we can make it as we want. A name, a face. The dashboard also works intuitively and the bot is easy to train. Furthermore, the contact is very pleasant and you are well guided. Review collected by and hosted on G2.com.

It took some puzzling to get him to say the right things, and he didn't always follow the previously mentioned instructions very well, but we've already been helped further in this and it's getting better. Furthermore, we received feedback from users about the thumbs being the wrong way around. Dislike/like would normally be the other way around, which might cause people to accidentally press the wrong one. Review collected by and hosted on G2.com.