Watermelon Reviews & Product Details

It's user friendly. When I began everything was easy explained which made it easy to use. After trying out different programs what I like about Watermelon as well is that you can upload documents, and site maps it reads the correct information when you're training it. Customer Support is ready to help you and to give tips to train the Agent better. The implementation on the website is easy. Review collected by and hosted on G2.com.

Some instructions you have to rewrite a few times before the agent really understands it. Review collected by and hosted on G2.com.

Watermelon is an impressive tool that excels in ease of use and functionality. From the very first moment, it is clear that the developers have paid a lot of attention to an intuitive interface, allowing even beginners to get started effortlessly.

Watermelon is highly recommended for anyone looking for an efficient and user-friendly AI customer service solution. Thanks to the intuitive interface, powerful features, and stable performance, this tool is a valuable addition to any workplace. Review collected by and hosted on G2.com.

Thanks to Watermelon's onboarding, it's easy to understand what you need to do. As a result, there are few areas for improvement. Review collected by and hosted on G2.com.

The WaterMelon chatbot – a valuable addition to the customer service of MBO Webshop

Since the implementation of the WaterMelon chatbot on the ICT platform of MBO Webshop, support for parents and students has greatly improved. The chatbot is clear, user-friendly, and provides reliable answers to frequently asked questions about digital learning materials and books.

What makes this chatbot particularly effective is that it independently handles a large portion of standard questions. As a result, the support team of MBO Webshop is noticeably relieved. The staff can now better focus on more complex and substantive inquiries, which further enhances the quality of support.

In short, the WaterMelon chatbot is a smart and efficient solution that contributes to better service, faster responses, and a pleasant user experience. Review collected by and hosted on G2.com.

Service expensive, but top investment for large firms. Review collected by and hosted on G2.com.

We were able to implement Watermelon's chatbot incredibly quickly — and without needing any in-house IT knowledge! Setting it up was surprisingly simple and intuitive. We now train our chatbot daily, and we can already see it improving. The answers it provides are clear and genuinely helpful to our customers.

Thanks to the chatbot, we’re now available 24/7, which is a huge plus for our customer focus. It allows us to respond more quickly and assist customers at any time of the day.

We also plan to use it internally as a knowledge base for our team, ensuring that information is always directly accessible.

We're very satisfied with both Watermelon’s service and the ease of use of the platform. In short: simple, fast, and super effective.

TAF Customer Service Review collected by and hosted on G2.com.

I really can’t think of anything right now. Review collected by and hosted on G2.com.

Quick response of customer support, very kind people and a lot of cool features to make the agent even better and more personal. Review collected by and hosted on G2.com.

I don't have any points that I dislike about Watermelon. Review collected by and hosted on G2.com.

Watermelon is user-friendly and helps us, among other things, respond to customers quickly, effectively, and automatically through AI. Watermelon offers excellent service, is easily accessible, and acts quickly on any adjustments or complaints. I am very satisfied with using Watermelon. Review collected by and hosted on G2.com.

Switching between a customer and different agents could be smoother in my opinion. Review collected by and hosted on G2.com.

Watermelon consistently delivers excellent communication and support. They stay up to date with the latest developments and proactively contribute their own ideas to enhance the product. Review collected by and hosted on G2.com.

While not all requested features can be implemented, Watermelon consistently makes a genuine effort to accommodate our needs and find suitable solutions. Review collected by and hosted on G2.com.

I’ve been getting emails about new features in Watermelon, and some of them look really interesting. Review collected by and hosted on G2.com.

More documentation about the actions would be great! Review collected by and hosted on G2.com.

If you set it up well, most questions will be answered directly by the Chabot. Saves us a lot of phone calls and emails. Review collected by and hosted on G2.com.

Sometimes it seems like an answer is being given, but then the dots just keep moving. Review collected by and hosted on G2.com.

Easy to implement and in my opinion, lacks no features Review collected by and hosted on G2.com.

There are no further disadvantages of watermelon Review collected by and hosted on G2.com.