--- title: Watermelon Reviews meta_title: 'Watermelon Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 99 reviews by the users' company size, role or industry to find out how Watermelon works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 99 scale: '5' date_modified: '2026-07-17' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Watermelon Reviews **Vendor:** Watermelon **Category:** [Help Desk Software](https://www.g2.com/categories/help-desk) **Average Rating:** 4.5/5.0 **Total Reviews:** 99 ## About Watermelon Watermelon is the most user-friendly conversational AI platform to automate conversations, no coding required. Cut down your workload by linking service channels. Combine your software and start automating customer service with an AI Agent. The agent makes sure you are available for your customers 24/7, during every step of their customer journey. ## Watermelon Pros & Cons **What users like:** - Users find Watermelon **very easy to set up** and appreciate its helpful customer service and chatbot functionality. (27 reviews) - Users appreciate the **responsive customer support** of Watermelon, which enhances their overall experience and satisfaction. (22 reviews) - Users find Watermelon’s **ease of use** exceptional, streamlining communication and enhancing customer support efficiency effortlessly. (19 reviews) - Users praise Watermelon for its **easy AI chatbot setup** , enhancing customer service and boosting registrations significantly. (12 reviews) - Users value the **easy setup and effective AI chatbot** of Watermelon, enhancing engagement and improving registrations effortlessly. (10 reviews) - Implementation Ease (10 reviews) - Users praise the **efficient AI agent** of Watermelon for providing excellent support and improving communication significantly. (9 reviews) - Communication (9 reviews) - Easy Setup (9 reviews) - Time-saving (9 reviews) **What users dislike:** - Users find it frustrating that the AI has **limitations in consistency and functionality** , impacting overall satisfaction and efficiency. (5 reviews) - Users face challenges with **inadequate AI features** , including slow responses and difficulties in training the chatbot effectively. (4 reviews) - Users face a **steep learning curve** initially, requiring time and knowledge to configure the Watermelon chatbot effectively. (4 reviews) - Users express a desire for **missing features** in Watermelon, noting limitations like lack of insights and tracking capabilities. (4 reviews) - Users report **chatbot issues** with unresponsive behavior and the need for manual URL updates, leading to inefficiencies. (3 reviews) - Data Inaccuracy (3 reviews) - Insufficient Information (3 reviews) - Users note **limited features** in Watermelon, indicating it falls short compared to competitors, though improvements are expected. (3 reviews) - Software Unresponsiveness (3 reviews) - Users face a **steep learning curve** initially, requiring time and knowledge to configure the chatbot effectively. (3 reviews) ## Watermelon Reviews ### 1. A good product and fine service **Rating:** 4.5/5.0 stars **Reviewed by:** Gonda d. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 05, 2024 **What do you like best about Watermelon?** The service, assistance, and quick responses to questions I experience as very positive. Especially also very friendly. **What do you dislike about Watermelon?** That as a customer, you cannot delete an account/agent yourself. It would be better to build in a limit according to the agreement you have regarding the maximum number of agents. **What problems is Watermelon solving and how is that benefiting you?** No problems, we are very well assisted with questions. ### 2. Support is excellent **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Government Administration | Mid-Market (51-1000 emp.) **Reviewed Date:** October 10, 2022 **What do you like best about Watermelon?** The support provided with questions. They are always willing to assist. The application is easy to use, even without much ICT knowledge. **What do you dislike about Watermelon?** Nothing, everything works according to their promises. **What problems is Watermelon solving and how is that benefiting you?** They are building a chatbot for our municipality. ### 3. Great collaboration through handy tools that ease the work of customer service **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** December 14, 2023 **What do you like best about Watermelon?** The ease with which the chatbot could be implemented on the website. It is easy to use and handles a lot of questions without the need for an employee. If I have any questions, Watermelon's customer service is also easy to reach. Colleagues from customer service were also very pleased with the ease of use. **What do you dislike about Watermelon?** If the chatbot receives a question for which we haven't yet devised an answer, it makes up a response that doesn't always have to be correct. This can be fixed afterwards, but then it might be that the customer is not properly assisted. **What problems is Watermelon solving and how is that benefiting you?** Questions from customers about their loan and the services of Qander and Directa.nl ### 4. Super happy **Rating:** 4.5/5.0 stars **Reviewed by:** Eric M. | Co-owner, Small-Business (50 or fewer emp.) **Reviewed Date:** December 14, 2023 **What do you like best about Watermelon?** Through Watermelon pulse, customers get a quick response and, as a result, many customer queries are tackled before they reach our customer service department. **What do you dislike about Watermelon?** Overall, we are very satisfied. However, watermelon pulse does not yet have the ability to read track and trace codes from our system. As a result, queries regarding order status cannot yet be answered. **What problems is Watermelon solving and how is that benefiting you?** Through the chatbot, we are able to send a quick response to the customer at all times ### 5. I am very happy with Watermelon **Rating:** 5.0/5.0 stars **Reviewed by:** Jasper B. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 24, 2023 **What do you like best about Watermelon?** Watermelon is a lovely platform, because it works very easy. Pulse works very handy, because it's integrated with ChatGPT. Our Customer Support desk have more time to do antoher things, because our chatbot helps the customers a lot. **What do you dislike about Watermelon?** Nothing, because everything works very handy and good. **What problems is Watermelon solving and how is that benefiting you?** Watermelon has solved many problems for us. Mainly since the integration with chatGPT. As a result, a number of departments within AFAS have far fewer emails, because the chatbot provides the answers. ### 6. Great added value for our company and webshop! **Rating:** 4.5/5.0 stars **Reviewed by:** Alinda v. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 22, 2023 **What do you like best about Watermelon?** It is very up to date with the latest features, its user friendly (even for those who are not yet familiar with AI and chatbots) and their customerservice is quick and personal. It was quite easy to implement and to train the chatbot. The sweeper function saved us lots of hours! **What do you dislike about Watermelon?** The layout of the back end is sometimes confusing when first working with it. **What problems is Watermelon solving and how is that benefiting you?** Watermelon is helping us save time on phonecalls, emails and chats on our socials. Most of them are easy questions to answer, but take valuable time away from our employees that are working on the shopfloor. ### 7. Good first experience with Watermelon **Rating:** 4.5/5.0 stars **Reviewed by:** Lisette W. | Verantwoordelijk, Small-Business (50 or fewer emp.) **Reviewed Date:** January 06, 2024 **What do you like best about Watermelon?** Just started with a chatbot, and what stands out is the friendliness and helpfulness. **What do you dislike about Watermelon?** Still quite difficult to understand how something works, perhaps more due to myself. **What problems is Watermelon solving and how is that benefiting you?** Hopefully, it will save a lot of phone calls from people who have questions, which can now be asked to the chatbot. ### 8. Watermelon automizes our whole customer support **Rating:** 5.0/5.0 stars **Reviewed by:** Magdalena B. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 19, 2024 **What do you like best about Watermelon?** Super nice customer support and smooth onboarding! Really easy and intuitive user flow. It really optimizes our whole customer support. **What do you dislike about Watermelon?** So far, I am happy with the product and the customer service **What problems is Watermelon solving and how is that benefiting you?** We are automizing our whole customer support with Watermelon. ### 9. Super nice tool to work with: easy to set up and great support from the team. **Rating:** 5.0/5.0 stars **Reviewed by:** Inge S. | Mid-Market (51-1000 emp.) **Reviewed Date:** July 26, 2023 **What do you like best about Watermelon?** User-friendly portal. It is easy to set up and adjustments are also quickly visible. Additionally, the tool where PrintAbout allows me to work is truly a solution to keep our customer service essentially open even outside of business hours. **What do you dislike about Watermelon?** We have started with the trial version. As a result, it was sometimes a search for the right way to set things up. However, we received good guidance with this, so that was nice! **What problems is Watermelon solving and how is that benefiting you?** Outside of opening hours, we are now also available for customers. We give customers a direction with the chatbot to find their solution. This way, they can, for example, continue printing over the weekend, whereas previously they would have had to wait until the next working day. ### 10. Very good service and innovative solutions. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.) **Reviewed Date:** March 28, 2024 **What do you like best about Watermelon?** There is much attention to good service. **What do you dislike about Watermelon?** I don't have specific remarks for this section. **What problems is Watermelon solving and how is that benefiting you?** Answering questions on the website. We are also using Watermelon at the custer service department. ### 11. accessible, fast, pragmatic, future-oriented business **Rating:** 4.5/5.0 stars **Reviewed by:** Mark H. | Columnist, Small-Business (50 or fewer emp.) **Reviewed Date:** October 13, 2023 **What do you like best about Watermelon?** Watermelon works easily and gives me the tools to work on the veterinary clinic of the future. Contact is more than smooth and fast. videos and information on youtube give me the answers I'm looking for. The "product" is easy to work with **What do you dislike about Watermelon?** it seems as if not all prompts are "taken" at once. And it would also be useful if several people could work directly in the system (at the same time). **What problems is Watermelon solving and how is that benefiting you?** Watermelon (eventually) suffers from a staff shortage. In addition, it creates a uniform answer (entered by me, with the cultural values ​​of the clinic in the background) instead of subjective, atmospheric, time-related and personal answers. ### 12. training Live chat **Rating:** 4.5/5.0 stars **Reviewed by:** Natasja V. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 29, 2023 **What do you like best about Watermelon?** - excellent contacts who respond very quickly and professionally to all the questions we ask - very user-friendly chat program - received live chat training from Fleur, which was extremely well organized **What do you dislike about Watermelon?** no comments, everything was perfectly arranged **What problems is Watermelon solving and how is that benefiting you?** - support with various issues - giving of training ### 13. It’s a very cool concept and the people of watermelon are really nice people. **Rating:** 4.5/5.0 stars **Reviewed by:** Dilana v. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 20, 2023 **What do you like best about Watermelon?** Their innovative services. The AI chatbot they created is really innovative and very helpful for a lot of companies. It's also quite easy to use once you know how to make the chatbot learn. **What do you dislike about Watermelon?** It takes a little bit more efford in the beginning to get the chatbot to learn correctly. **What problems is Watermelon solving and how is that benefiting you?** Answering custumors questions, makes the help desk less busy. ### 14. Good software to build a AI driven chatbot **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** January 06, 2024 **What do you like best about Watermelon?** They help you really fast and the software is really the future of customer service. **What do you dislike about Watermelon?** It is quit expesnive so it is not for the small business yet **What problems is Watermelon solving and how is that benefiting you?** It is helping customers search for the best possible teambuilding with the compagny they working for ### 15. good tool for our website to answer legal questions **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Legal Services | Small-Business (50 or fewer emp.) **Reviewed Date:** December 05, 2023 **What do you like best about Watermelon?** ease of use, ease of implementation and customer support **What do you dislike about Watermelon?** for this moment nothing what a really dislike **What problems is Watermelon solving and how is that benefiting you?** reducing the workload of front office work ### 16. A user-friendly chatbot platform for excellent service **Rating:** 5.0/5.0 stars **Reviewed by:** Peter v. | Customer Support Manager, Design, Small-Business (50 or fewer emp.) **Reviewed Date:** January 05, 2023 **What do you like best about Watermelon?** Watermelon is a user-friendly chatbot platform that is easy to integrate with other tools and systems. It has helped to increase customer satisfaction, and customers found the chatbots easy to use and quick to assist. It is an excellent choice for companies looking for a way to improve customer service. **What do you dislike about Watermelon?** To date, no disadvantages have been observed and the software continues to develop, leading to increasingly better experiences. **What problems is Watermelon solving and how is that benefiting you?** We used to receive the same questions repeatedly and spent a lot of time answering them. Additionally, we all used different tools to monitor it. Now we spend significantly less time answering the questions and everything is organized within one platform. ### 17. Friendly & highly professional **Rating:** 4.5/5.0 stars **Reviewed by:** Demi E. | Front Office Agent, Banking, Small-Business (50 or fewer emp.) **Reviewed Date:** February 08, 2023 **What do you like best about Watermelon?** Watermelon is platform that is both easy in usage and professional. You have a lot of options to personalize your bot so your conversations are pretty easy. **What do you dislike about Watermelon?** The fact that we can't log in with multiple bots at the same time. When you have more than 1 company you have to register with different accounts for different bots. **What problems is Watermelon solving and how is that benefiting you?** I'm not sure which problems they are solving, I'm aware that they have a feedback tool and some sort of forum where you can upload your own ideas and upvote the ideas of other users. This tool is nice to have because you get an insight into the ideas of other people. ### 18. Good services and friendly team! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Chemicals | Small-Business (50 or fewer emp.) **Reviewed Date:** August 21, 2023 **What do you like best about Watermelon?** The events to scale up your account from a webinar or 1 on 1 meetings. Friendly employees and a good and easy system to use. **What do you dislike about Watermelon?** Someone who is not in this field will have to recruit a lot of time to understand everything in terms of terms. An extra manual or demo explanation of this would be nice when purchasing. **What problems is Watermelon solving and how is that benefiting you?** It saves time and you can organize your time management better. The chatbot provides faster and more detailed answers than you could imagine. ### 19. Customer conversations come together, especially the seamless WhatsApp integration works great **Rating:** 5.0/5.0 stars **Reviewed by:** Lisa d. | Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** January 05, 2023 **What do you like best about Watermelon?** It's great that I can work with my team on the same platform and everything is easy-to-use. I especially appreciate the WhatsApp integration, which works perfectly, and the conversations tool's simplicity. It's easy to use for the entire team and we never miss a conversation. **What do you dislike about Watermelon?** I think Watermelon needs to update the chat widget. I think it looks a little bit outdated and it doesn't match the nice and simple style of the conversations overview. However, they told us they are going to work on this in Q2 2023 and they always stick to their promises, which is a big plus! **What problems is Watermelon solving and how is that benefiting you?** The look and style of the chat widget is now being improved. I think they did a really good job on the conversations overview, so I would benefit from the same style implemented in the chat widget. ### 20. Next level customer service with Watermelon Pulse **Rating:** 5.0/5.0 stars **Reviewed by:** Pascal T. | Directeur klant & innovatie , Small-Business (50 or fewer emp.) **Reviewed Date:** July 08, 2023 **What do you like best about Watermelon?** Innovation speed, friendly user interface, good relationship management **What do you dislike about Watermelon?** None, everything is working wel with Watermelon **What problems is Watermelon solving and how is that benefiting you?** Answers and most asked question in an effective and correct way, with personalisation and some humor ;-) ### 21. Always reachable and saves a lot of time! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Education Management | Small-Business (50 or fewer emp.) **Reviewed Date:** January 05, 2023 **What do you like best about Watermelon?** With Watermelon, I was able to build a chatbot without programming, and it was easy to set up. This way, we are always available for our customers and can personally handle the questions that the chatbot does not answer. Watermelon saves us a lot of time! **What do you dislike about Watermelon?** Setting up the chatbot takes some time initially, but once this is done, it functions excellently and the time invested is more than worth it. **What problems is Watermelon solving and how is that benefiting you?** Through Watermelon, we are always reachable for our customers and can quickly respond to their questions. Moreover, it saves us a lot of time on customer service. ### 22. Watermelon **Rating:** 4.5/5.0 stars **Reviewed by:** Jorden J. | B2B Mananger, Small-Business (50 or fewer emp.) **Reviewed Date:** February 22, 2022 **What do you like best about Watermelon?** We as a company, like the most that watermelon the last year do a lot of work for their platform. They always listen to their customers and their opinions about the platform. They give us monthly updates about their new features. Contact with the employees is smooth and easy, they find customer contact very important. Watermelon is a company that also approaches its existing customers, once in a while with a phone call or by email in order to maintain customer contact. The conversation with **What do you dislike about Watermelon?** I can't answer this question because they are a young company, they work hard to give the customer the best results! I only want to say good job watermelon keep it up! **Recommendations to others considering Watermelon:** Use it and you know what you get! **What problems is Watermelon solving and how is that benefiting you?** They help us with everything when we have a problem we can discuss it with them. We can call watermelon, e-mail them, or we can use their chatbot. They give us an answer really fast! ### 23. Easy to use, no difficulties so far. **Rating:** 3.5/5.0 stars **Reviewed by:** Maikel B. | Employee of the Contact Center, Mid-Market (51-1000 emp.) **Reviewed Date:** June 21, 2022 **What do you like best about Watermelon?** What i like about watermelon is that i can respond quickly to our customers without them having to wait along time on the phone or trough mail. **What do you dislike about Watermelon?** the endless mails i recieve even when im not working. **Recommendations to others considering Watermelon:** If you need something uncluttered and easy to use this is it. **What problems is Watermelon solving and how is that benefiting you?** the long waiting time on the phone it makes our customer happier with the services that we provide ### 24. Easy to use no-nonsense platform **Rating:** 4.0/5.0 stars **Reviewed by:** Thijs G. | O, Small-Business (50 or fewer emp.) **Reviewed Date:** January 19, 2022 **What do you like best about Watermelon?** Great and easily available customer service; they're there for you within minutes. Also really easy to use no-code structure, which makes it extremely easy for anyone with a basic understanding of how a computer works. **What do you dislike about Watermelon?** Some features seem to have some bugs when programming, customer service does acknowledge them and help your way around it. Some features are still missing, like copying conversations and seeing on which pages consumers are. **Recommendations to others considering Watermelon:** If you are looking for a good chatbot with a lot of functionalities added on a regular basis, don't look any further :) **What problems is Watermelon solving and how is that benefiting you?** We want to generate more leads but also make it more easy for customers to reach out to us. Furthermore we want it to be more conventie to for customers to file service requests online and ask for quotes on products. ### 25. Perfect! **Rating:** 5.0/5.0 stars **Reviewed by:** Sharon v. | Customer Service medewerker, Small-Business (50 or fewer emp.) **Reviewed Date:** February 24, 2022 **What do you like best about Watermelon?** Since we started working with Watermelon, we experience a much calmer customer service because our chatbot is set up in such a way that it already answers frequently asked questions itself! **What do you dislike about Watermelon?** It sometimes takes a lot of time to delete or archive all the chats that you actually don't need to do anything with. Additionally, it is not yet possible to send images yourself. **Recommendations to others considering Watermelon:** Watermelon is really a solution, once the chatbot is set up you no longer have to continuously answer the same questions. Additionally, customers also find the live chat very easy and personal because we provide them with their answers in a fun way. **What problems is Watermelon solving and how is that benefiting you?** My colleague is working with Watermelon to improve things. ### 26. 1 year and counting. Great platform! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Sports | Small-Business (50 or fewer emp.) **Reviewed Date:** February 22, 2022 **What do you like best about Watermelon?** We integrated the Watermelon platform to reduce the number of questions for our customer service. It's easy to implement and adjust. Helpful employees as well! **What do you dislike about Watermelon?** At the start we thought we could have all the questions from different platforms all together. Due to different factors Instagram isn't working yet (due to Instagram Api) and also the Mail (beta-version) wasn't as great as expected. However the chatbot itself and FAQ works great! **Recommendations to others considering Watermelon:** It's easy to set up and helpful succes managers at the company. For us it resulted in less live conversations with our customer and the availability of 24/7 customer service. **What problems is Watermelon solving and how is that benefiting you?** 24/7 customer service for our customers. Also the ability to help customers as quickly as possible with a smart chatbot. This resulted in less work for our customer service and a faster solve rate for some questions. ### 27. Great collaboration & a handy chatbot **Rating:** 4.0/5.0 stars **Reviewed by:** Leonard K. | Chief marketing & technology officer, Small-Business (50 or fewer emp.) **Reviewed Date:** February 28, 2022 **What do you like best about Watermelon?** Watermelon consists of a young and enthusiastic team that helps you get on the right track and thinks along in solutions. It is a nice system that certainly contributes to our service. **What do you dislike about Watermelon?** In the beginning, there were some bugs, but fortunately, they were quickly resolved. Additionally, there were some issues with connections to email and WhatsApp, but fortunately, they continue to develop and improve. **What problems is Watermelon solving and how is that benefiting you?** Relieve the customer service where half of all customer inquiries are handled by the chatbot. Furthermore, it is extremely nice that multiple channels are displayed in one system. ### 28. We have been using Watermelon for our website for more than a year, and we are very satisfied with it! **Rating:** 4.0/5.0 stars **Reviewed by:** Nikay A. | Klantenservice Medewerker, Small-Business (50 or fewer emp.) **Reviewed Date:** March 16, 2022 **What do you like best about Watermelon?** The built-in chatbot filters out many customers, this works very well! **What do you dislike about Watermelon?** Almost everything is as desired. However, we already receive a notification from the chat when a customer is still in the chatbot. This is sometimes a bit confusing. **Recommendations to others considering Watermelon:** Super chat, little to criticize. Keep it up!! **What problems is Watermelon solving and how is that benefiting you?** Customers are quickly assisted via our chat. We mainly notice that customers find it convenient during the weekend because our phone line is turned off then! ### 29. Good Communication and help **Rating:** 4.0/5.0 stars **Reviewed by:** David K. | Intern, Mid-Market (51-1000 emp.) **Reviewed Date:** February 24, 2022 **What do you like best about Watermelon?** The easy contact and helpfull advise from Charl Haas. ! also liked the workings of the platform. **What do you dislike about Watermelon?** Its difficult to describe, maybe the restrictions you have when you have a basic subscription. **What problems is Watermelon solving and how is that benefiting you?** The easy way to categorize your costumers questions, in that way you spent less time figuring out what the costumer wants. ### 30. Great collaboration with Watermelon **Rating:** 4.0/5.0 stars **Reviewed by:** Hieke K. | Manager klantenservice, Mid-Market (51-1000 emp.) **Reviewed Date:** February 25, 2022 **What do you like best about Watermelon?** The collaboration with Watermelon is good. When you have a question, you are immediately attended to and they think along with you in finding solutions. **What do you dislike about Watermelon?** Sometimes it may be that the chat takes a bit longer to load, which means we can respond to a chat later. **What problems is Watermelon solving and how is that benefiting you?** When building the chat or adding to it, I sometimes encounter problems. As soon as I contact them, I immediately get the right solution. ### 31. Great! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Chemicals | Small-Business (50 or fewer emp.) **Reviewed Date:** January 13, 2022 **What do you like best about Watermelon?** Being able to successfully build a chatbot without IT experience is the biggest advantage. Additionally, good customer service that takes questions/complaints/comments seriously. **What do you dislike about Watermelon?** In the beginning of Watermelon, there were quite a few bugs and the chatbot often didn't work well. That is no longer the case now. **Recommendations to others considering Watermelon:** Try and experience it! **What problems is Watermelon solving and how is that benefiting you?** Where previously the same questions were asked every day and you spent a lot of time giving the same answer, this is now much less. Additionally, we now provide 24/7 service that is almost perfect. ### 32. It works well, the customers get answers to all their questions easily and quickly. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Building Materials | Small-Business (50 or fewer emp.) **Reviewed Date:** March 01, 2022 **What do you like best about Watermelon?** Customer questions are so easy to see, they are looking for a quick answer to their urgent question, watermelon ensures that the answer is given quickly. **What do you dislike about Watermelon?** Chatting can sometimes be experienced as less personal. **What problems is Watermelon solving and how is that benefiting you?** Quickly answer urgent questions, also easily send links to products/pages which gives the customer an immediate impression. ### 33. Complete chatbot with good onboarding **Rating:** 4.5/5.0 stars **Reviewed by:** Marco D. | Innovatiemanager (DGO), Mid-Market (51-1000 emp.) **Reviewed Date:** February 25, 2022 **What do you like best about Watermelon?** Good out-of-the-box solution. Excellent online and live onboarding. **What do you dislike about Watermelon?** Conversation builder can still be improved at certain points. Sometimes you encounter a bug. **What problems is Watermelon solving and how is that benefiting you?** The chatbot answers the relatively simple customer questions, allowing the Customer Contact Center to have space to address more complicated and personal questions. ### 34. Watermelon is a super helpful tool! **Rating:** 5.0/5.0 stars **Reviewed by:** mustapha l. | Subsidieadviseur , Small-Business (50 or fewer emp.) **Reviewed Date:** February 07, 2022 **What do you like best about Watermelon?** The thing I like best about Watermelon is that I can chat directly with potential customers. **What do you dislike about Watermelon?** I don't have anything I dislike about Watermelon. **What problems is Watermelon solving and how is that benefiting you?** I have many more potential customers I can talk to or offer my product to. ### 35. Excellent service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** October 08, 2021 **What do you like best about Watermelon?** The quick response times. I've never seen a company that is this quick in it's service. Also when making a feature request or a bug ticket, it's followed up quickly. **What do you dislike about Watermelon?** I did find a bug. But the way they handled the ticket was great. **What problems is Watermelon solving and how is that benefiting you?** We want to connect our CRM with Watermelon so that known logged-in users can chat with operators. These operators knew the person to chat with, and detailed information is saved in our CRM automatically. We are still implementing this solution, but are confident we will get it to work with Watermelon. ### 36. Watermelon is userfriendly. The choosen front's and colors make the app very agraable **Rating:** 4.0/5.0 stars **Reviewed by:** Miriam S. | sales representative, Small-Business (50 or fewer emp.) **Reviewed Date:** November 23, 2021 **What do you like best about Watermelon?** The colors and lettertype, very matching **What do you dislike about Watermelon?** The message uploads are not always uploaded on the page **What problems is Watermelon solving and how is that benefiting you?** It helps us to simplify the questions of the customers, so we can save time. ### 37. Good service **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Alternative Dispute Resolution | Small-Business (50 or fewer emp.) **Reviewed Date:** April 18, 2022 **What do you like best about Watermelon?** That there is a sound when a chat arrives **What do you dislike about Watermelon?** That it doesn't always load when you have both chats open **Recommendations to others considering Watermelon:** Nothing **What problems is Watermelon solving and how is that benefiting you?** That often gets overlooked ### 38. Pleasant collaboration **Rating:** 4.0/5.0 stars **Reviewed by:** Rody H. | Hoofd Marketing & Communicatie, Mid-Market (51-1000 emp.) **Reviewed Date:** October 19, 2021 **What do you like best about Watermelon?** Watermelon innovates quickly and maintains close collaboration. **What do you dislike about Watermelon?** From a development perspective, perhaps too much emphasis is placed on just the chatbot instead of a chat program in general. **What problems is Watermelon solving and how is that benefiting you?** 24/7 availability via chat and make time for our customer service department. ### 39. Happy user **Rating:** 5.0/5.0 stars **Reviewed by:** Irene M. | Product Owner Team Zeevaart, Mid-Market (51-1000 emp.) **Reviewed Date:** September 15, 2021 **What do you like best about Watermelon?** Very easy tool to build a chatbot in short time **What do you dislike about Watermelon?** Great to explore & go. Great to try & learn but when you build several chatbots it's a bit more complicated to monitor. **What problems is Watermelon solving and how is that benefiting you?** Less calls from clients about FAQ's, and happier online customers because of the extra option to navigate & find answers. ### 40. Looking for a platform for centralising your customer support? Don't look further, choose Watermelon **Rating:** 4.5/5.0 stars **Reviewed by:** Max B. | Business Consultant Klantvriendelijkheid, Mid-Market (51-1000 emp.) **Reviewed Date:** August 27, 2021 **What do you like best about Watermelon?** It's user-friendly platform gives me the possibility to quickly build a chatbot without programming and stuff **What do you dislike about Watermelon?** Sometimes the data doesn't seem to be shown correctly on the overview page. **What problems is Watermelon solving and how is that benefiting you?** With Watermelon our customer support has been brought to a higher level, primarily because of the chatbot. This bot could answer a lot of support questions without the help of a real colleague. ### 41. Easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Rebecca K. | Operationeel Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** October 19, 2021 **What do you like best about Watermelon?** The easy way that you can make the chatbot. **What do you dislike about Watermelon?** The fact that when i need to change 1 thing, i need to change the wole conversation. **What problems is Watermelon solving and how is that benefiting you?** More questions are being taken of our hands. ### 42. A real addition **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** October 20, 2021 **What do you like best about Watermelon?** Customers can now ask their questions on our website and receive clear answers to the most frequently asked questions. It just saves us quite a bit of email in a day. **What do you dislike about Watermelon?** That video calls often had to be scheduled. Here I asked to temporarily stop until I have questions or requests. **Recommendations to others considering Watermelon:** A real recommendation. Try it out first, also very nice. **What problems is Watermelon solving and how is that benefiting you?** Answer many of the same questions in the email. ### 43. Watermelon **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Accounting | Small-Business (50 or fewer emp.) **Reviewed Date:** March 16, 2022 **What do you like best about Watermelon?** The interface And How the program is setup **What do you dislike about Watermelon?** Some features are bugging sometimes, for example the loginpage **Recommendations to others considering Watermelon:** Good software **What problems is Watermelon solving and how is that benefiting you?** The first questions of the cliënt are filtered well ### 44. Good and clear chatbot with some minor issues **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Enterprise (> 1000 emp.) **Reviewed Date:** October 18, 2021 **What do you like best about Watermelon?** You get a soon answer when you have a question en there are plenty of options to make your chatbot very good **What do you dislike about Watermelon?** When you make the chatbot Watermelon sometimes have some minor issues which takes a few weeks before the can solve them. **What problems is Watermelon solving and how is that benefiting you?** We can navigate our customers through the website and give some quick answers without a support desk. ### 45. it is a useful system to have contact with your clients **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Business Supplies and Equipment | Enterprise (> 1000 emp.) **Reviewed Date:** October 16, 2021 **What do you like best about Watermelon?** the notifications when your client contacts you, and that you can change your preferences. **What do you dislike about Watermelon?** i do not have a downside, i like watermelon alot **Recommendations to others considering Watermelon:** It is a easy way to contact your clients, do not close the notification setting. **What problems is Watermelon solving and how is that benefiting you?** that a lot of clients like to chat through the internet, rather then calling us. ### 46. Very helpful and fast **Rating:** 4.0/5.0 stars **Reviewed by:** Ilse V. | Contact Center Agent, Small-Business (50 or fewer emp.) **Reviewed Date:** October 16, 2021 **What do you like best about Watermelon?** The small platform you can talk to each other -customers in my case- and that the chatbot will answer questions by itselves **What do you dislike about Watermelon?** That the amount of chats is not right mostly from the time **What problems is Watermelon solving and how is that benefiting you?** Small questions are solved by the chat ### 47. Very good platform to connect with customers **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Transportation/Trucking/Railroad | Small-Business (50 or fewer emp.) **Reviewed Date:** October 19, 2021 **What do you like best about Watermelon?** Pop-ups when a new chat is starting . **What do you dislike about Watermelon?** No pop-up when a customer replies . **What problems is Watermelon solving and how is that benefiting you?** Quick way of contacting ### 48. Good Chatbot with a good customer support staff **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** October 01, 2021 **What do you like best about Watermelon?** Fast response, They help you very fast. The chatbot is easy to use. **What do you dislike about Watermelon?** How long it can take to get a bug fixed, but because it rarely happens, this isn't that big of a deal. **What problems is Watermelon solving and how is that benefiting you?** Finding a solution to our problems. they help a lot and the customer service is quick, clean and clear ### 49. This is a simple chatbot designed to assist you with various tasks. Please provide your query or command, and I will do my best to help. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Education Management | Mid-Market (51-1000 emp.) **Reviewed Date:** October 18, 2021 **What do you like best about Watermelon?** Friendly support team, easy to use, understand how it works after some time. **What do you dislike about Watermelon?** A rough start but they helped immediately after a good conversation. **Recommendations to others considering Watermelon:** Pleasant collaboration **What problems is Watermelon solving and how is that benefiting you?** - Always reachable for our customers - Easy questions are handled by our bot ## Watermelon Discussions - [What is Watermelon used for?](https://www.g2.com/discussions/what-is-watermelon-used-for) - [/](https://www.g2.com/discussions/1f40ed0d-cbba-487e-96dd-9555755e4883) - 1 upvote - [View Watermelon pricing details and edition comparison](https://www.g2.com/products/watermelon/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-07-23+06%3A40%3A09+-0500&secure%5Bsession_id%5D=39b65f88-31bc-43bf-ad87-65fe9522df42&secure%5Btoken%5D=daa05cc7577b35a8b80ab49476cc2b0dd3505ce1d457c584d7db11d4a9eff25d&format=llm_user) ## Watermelon Features **Ticket and Case Management** - Ticket creation user experience - Ticket response user experience - Workflow - Response Automation - SLA Management - Attachments/Screencasts - Ticket Collaboration - Customer and Contacts Database **Core Conversational Capabilities - AI Chatbots** - Controlled LLM Response Generation - Context Maintenance Within Sessions - Natural Language Understanding & Intent Inference **Messenger** - Sequencing - AI - Live Chat - Customization Interface **Channels** - Multi-Channel Coverage - Open Listening - Physical Media **Responses** - Customization - Control - Route To Human - Menu bars - Drip sequences **Conversational Platform** - Personalization - Omnichannel - Contextual Engagement - Proactive Engagement **Data** - Reliability - Data Security **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging - Co-Browsing **Channels** - Social Media - Website - Text Message (SMS) - Voice Assistants - Other **Design** - Communications Strategy Development - Create Content - Personalization - Inbound Identification - Regulatory Compliance **Platform** - Live chat - Integrations - Branding - Analytics - A/B testing - Role-based access - Collection of information **Support Automation** - Intelligent Routing - Seamless Escalation - Transcripts - Self-Serve Support **Interaction** - Complex Query Handling - Natural Conversation - Understanding - Context Management - Customizability **Generative AI** - AI Text Generation - AI Text Summarization ** Internal Use** - Customization - Conversation Archiving - Lead Development - Knowledge Base - Team Inbox - Customer Profiles **Task & Flow Management - AI Chatbots** - Scripted Dialogue & Decision Tree Support - Fallback Responses for Unknown Queries **Customers** - Targeting - Profiles - Analytics - Lead Gathering - Sales Conversion **Learning** - User Interaction Learning - Error Learning **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Help Desk** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Deployment & Embedding - AI Chatbots** - API Access for Business System Integration - Web Widget & SDK Embedding **Content Generation** - Creativity - Content Accuracy **Agentic AI - Conversational Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Communication Channels** - Customer Portal - Email to Case - Chat/Live Support - Social Integration - Voice **Admin & Configuration - AI Chatbots** - No-Code Conversation Design **System** - API Flexibility - Update Frequency and Utility - Cross-Platform Compatibility - Software Integration **Agentic AI - AI Chatbots** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Integration - Reporting - Dashboards **Monitoring & Improvement - AI Chatbots** - Feedback-Driven Response Optimization **Reliability & Safety - AI Chatbots** - Guardrails & Content Controls ## Top Watermelon Alternatives - [Fin](https://www.g2.com/products/fin/reviews) - 4.5/5.0 (3,724 reviews) - [Drift](https://www.g2.com/products/drift/reviews) - 4.4/5.0 (1,203 reviews) - [Freshchat](https://www.g2.com/products/freshworks-freshchat/reviews) - 4.4/5.0 (468 reviews)