Watermelon Features

Allows software to be easily used on multiple mobile devices include phone and tablet devices. 28 reviewers of Watermelon have provided feedback on this feature.

As reported in 45 Watermelon reviews. Allows users to customize chat colors, text, logos, and branding.

As reported in 28 Watermelon reviews. Grant access to select data, features, objects, etc. based on the users, user role, groups, etc.

Integrates with other customer service software to improve support and enhance functionality This feature was mentioned in 26 Watermelon reviews.

Provides analytics tools that reveal important business metrics and track progress 28 reviewers of Watermelon have provided feedback on this feature.

Displays important metrics relating to performance This feature was mentioned in 29 Watermelon reviews.

Provide tools for live chat on one's website. 55 reviewers of Watermelon have provided feedback on this feature.

As reported in 52 Watermelon reviews. Allows easy integrations with applications, such as messenger applications, APIs, and customer support tools.

Has the ability to customize look and feel of chatbot to match` company branding. This feature was mentioned in 56 Watermelon reviews.

As reported in 56 Watermelon reviews. Gives user the ability to analyze conversations with the chatbot and see its performance.

Allows users to test the efficacy of various responses through A/B testing. This feature was mentioned in 50 Watermelon reviews.

Based on 51 Watermelon reviews. Allows for varying access to chatbot and admin settings, depending on user, their role, etc.

Can collect and store information from interlocators, such as email, phone number, etc. This feature was mentioned in 51 Watermelon reviews.

As reported in 21 Watermelon reviews. User Experience of creating and submitting a ticket

User Experience of responding and receiving a response This feature was mentioned in 21 Watermelon reviews.

As reported in 22 Watermelon reviews. Route tickets based on values of fields, changes to ticket status and time based conditions

Respond to common requests with standard reply This feature was mentioned in 23 Watermelon reviews.

Offers tools for managing and tracking service-level agreements (SLAs) 22 reviewers of Watermelon have provided feedback on this feature.

Documents and files can be attached to the ticket to communicate with customer issues/resolutions 22 reviewers of Watermelon have provided feedback on this feature.

As reported in 19 Watermelon reviews. Share and collaborate on tickets with multiple customer service representatives

Based on 21 Watermelon reviews. Central repository for account and contact information

Based on 22 Watermelon reviews. Allows fully customizable portal for customer to enter tickets, provide feedback and communicate with service agents

As reported in 21 Watermelon reviews. Ability for customer service agents to communicate via email and email conversations are automatically tracked in ticket

Ability for customer service agents to communicate with customers via live chat to solve problems live 22 reviewers of Watermelon have provided feedback on this feature.

Based on 22 Watermelon reviews. Integration to social networks such as Twitter and Facebook to allow customers and agents to communicate via social networks

As reported in 20 Watermelon reviews. Make and receive calls directly in the application. Track and record calls for analysis.

Enables a popup chat window on company websites to encourage interaction between website visitors and designated company representatives. This feature was mentioned in 35 Watermelon reviews.

Based on 34 Watermelon reviews. Delivers notifications to both sides of the conversation.

Sends automated emails to further engage clients and potential clients. 31 reviewers of Watermelon have provided feedback on this feature.

Allows for live chat to be enabled within the app for customer help. 32 reviewers of Watermelon have provided feedback on this feature.

Allows agents to join a customer's browser session and navigate through the website with them. 32 reviewers of Watermelon have provided feedback on this feature.

Allows users to customize chat colors, text, logos, and branding. This feature was mentioned in 45 Watermelon reviews.

Archives conversations in a separate location for later reference. 33 reviewers of Watermelon have provided feedback on this feature.

Enables employees to denote potential customers. This feature was mentioned in 25 Watermelon reviews.

Establishes a knowledge base for employee reference during conversations. This feature was mentioned in 29 Watermelon reviews.

Provides a central location for help requests, helping employees respond sooner. This feature was mentioned in 30 Watermelon reviews.

Allows for the creation of profiles for contacts and customers. 28 reviewers of Watermelon have provided feedback on this feature.

Uses LLMs to generate dynamic responses within defined boundaries and business-safe content rules.

Maintains context across user turns in a single session to provide coherent, relevant responses.

Understands varied user phrasing and infers intent without relying solely on keywords or scripts.

Supports building conversational flows using predefined paths, rules, and decision trees.

Provides fallback messages or guidance when the bot cannot understand or fulfill a query.

Mapped-out responses for conversations.

Artificial intelligence (AI) and chatbot involvement.

Live human component of conversations.

Quality of interface for designing and customizing conversation maps.

Conversations enacted over social media.

Conversations enacted through embedding or pop-ups on websites.

Conversations enacted through text message (SMS).

Conversations enacted through voice assistants.

Conversations enacted through other channels.

Software incorporates multiple digital communications channels.

Allows incorporation of inbound contacts from non-marketing channels.

Includes physical media (mail, flyers, billboards, etc.) in the channels mix.

Overall quality of customer targeting based on needs or situations.

Creation and modification of customer profiles based on conversations.

Reporting based around specific and overall conversation results.

Capture and organization of leads from conversations.

Success rate of conversations leading to customer purchases.

Allows planning and deployment of an overall communications strategy.

Includes or integrates with content creation apps.

Outbound communications are segmented and personalized.

Inbound contacts are identified and handled based on history.

Software verifies compliance with GDPR, CAN-SPAM, and other legal requirements.

Provides API access to connect with proprietary business systems or internal data sources.

Offers embeddable widgets or SDKs for integration into websites, apps, or third-party tools.

Allows non-developers to configure and design chatbot flows via visual or no-code interfaces.

As reported in 56 Watermelon reviews. Customize your chat workflows with rules and automations.

Control who the chatbot converses with (and when). This feature was mentioned in 55 Watermelon reviews.

Has the ability to connect interlocator with a human agent when the need arises. 56 reviewers of Watermelon have provided feedback on this feature.

Can provide interlocators with menus, through which they can choose a relevant response. This feature was mentioned in 57 Watermelon reviews.

Based on 52 Watermelon reviews. Can send triggered sequence of automated messages sent on a predefined schedule in a targeted fashion.

Identifies the customer and personalizes interaction at every touchpoint. This feature was mentioned in 15 Watermelon reviews.

Allows multiple related channels to interact at once to reduce transfers. 15 reviewers of Watermelon have provided feedback on this feature.

Based on 14 Watermelon reviews. Prompts agents to engage customers based on contextual data, such as product usage or conversation history.

As reported in 15 Watermelon reviews. Provides features for sending outbound messages to engage customers through proactive support.

Based on 16 Watermelon reviews. Can route contacts to agents the customer has worked with before.

Provides features for escalating conversations to the appropriate agent. 16 reviewers of Watermelon have provided feedback on this feature.

Maintains a transcript of conversations from all channels. 16 reviewers of Watermelon have provided feedback on this feature.

As reported in 15 Watermelon reviews. Enables customers to resolve queries or issues without the assistance of an agent.

Ensures consistent performance, delivering reliable outputs based on user prompts. 18 reviewers of Watermelon have provided feedback on this feature.

As reported in 18 Watermelon reviews. Implements stringent measures to protect user data and ensure privacy.

Based on 16 Watermelon reviews. Shows adeptness in comprehending and responding to complex or multi-part queries.

As reported in 18 Watermelon reviews. Facilitates natural and human-like conversations, delivering engaging interaction experiences.

Based on 18 Watermelon reviews. Demonstrates a sophisticated understanding of both written and spoken user commands.

Exhibits proficiency in maintaining and utilizing context throughout a conversation. 18 reviewers of Watermelon have provided feedback on this feature.

Offers a high degree of customization to meet individual user or business requirements. 17 reviewers of Watermelon have provided feedback on this feature.

As reported in 18 Watermelon reviews. Features robust learning mechanisms, improving responses over time based on past user interactions.

Showcases the ability to recognize, correct, and learn from its own mistakes. This feature was mentioned in 18 Watermelon reviews.

Based on 18 Watermelon reviews. Displays creativity in generating diverse, interesting, and contextually relevant responses.

Based on 18 Watermelon reviews. Produces content that is accurate, factually correct, and relevant to the user's query.

Based on 18 Watermelon reviews. Evaluates the chatbot's ability to provide flexible APIs for custom integrations and functionality expansions.

Regularly receives updates that contribute to continuous improvement of the product. This feature was mentioned in 18 Watermelon reviews.

Assesses the chatbot's ability to function seamlessly across various platforms and devices. This feature was mentioned in 18 Watermelon reviews.

Seamlessly integrates with other platforms or software systems, enhancing overall utility. 18 reviewers of Watermelon have provided feedback on this feature.

Based on 33 Watermelon reviews. Allows users to generate text based on a text prompt.

Based on 32 Watermelon reviews. Condenses long documents or text into a brief summary.

As reported in 13 Watermelon reviews. Allows users to generate text based on a text prompt.

Condenses long documents or text into a brief summary. This feature was mentioned in 13 Watermelon reviews.

Allows users to generate text based on a text prompt. 16 reviewers of Watermelon have provided feedback on this feature.

Condenses long documents or text into a brief summary. 16 reviewers of Watermelon have provided feedback on this feature.

Simulates human-like speech from text inputs. 16 reviewers of Watermelon have provided feedback on this feature.

Allows users to generate text based on a text prompt.

Condenses long documents or text into a brief summary.

Allows users to generate text based on a text prompt.

Condenses long documents or text into a brief summary.

Based on 12 Watermelon reviews. Supports configuration using natural language instructions.

Allows users to customize the tone of agent. This feature was mentioned in 12 Watermelon reviews.

As reported in 12 Watermelon reviews. Enables definition of clear security guardrails for agent actions.

Provides support across web, mobile, messaging apps, and other channels. This feature was mentioned in 11 Watermelon reviews.

Allows customization of agent branding, including visual appearance and conversational style. 11 reviewers of Watermelon have provided feedback on this feature.

Based on 12 Watermelon reviews. Equips agents with proactive response capabilities based on predefined triggers.

As reported in 12 Watermelon reviews. Facilitates seamless escalation to human employees for complex issues.

As reported in 12 Watermelon reviews. Provides analytics and reporting on agent performance and interactions.

Offers agents the ability to maintain contextual awareness across interactions. This feature was mentioned in 12 Watermelon reviews.

Ensures compliance with data privacy and governance requirements. This feature was mentioned in 12 Watermelon reviews.

As reported in 11 Watermelon reviews. Automates workflows and actions based on agent responses.

Based on 10 Watermelon reviews. Allows the use of APIs for advanced agent configuration.

Based on 10 Watermelon reviews. Enables interoperability with multiple platforms for unified experiences.

Allows integration with CRM data to ground agent responses in business context. 10 reviewers of Watermelon have provided feedback on this feature.

Capability to perform complex tasks without constant human input

Engages in human-like conversation for task delegation

Anticipates needs and offers suggestions without prompting

Capability to perform complex tasks without constant human input

Ability to break down and plan multi-step processes

Works across multiple software systems or databases

Improves performance based on feedback and experience

Engages in human-like conversation for task delegation

Anticipates needs and offers suggestions without prompting

Makes informed choices based on available data and objectives

Capability to perform complex tasks without constant human input This feature was mentioned in 10 Watermelon reviews.

Ability to break down and plan multi-step processes This feature was mentioned in 10 Watermelon reviews.

Based on 10 Watermelon reviews. Works across multiple software systems or databases

Improves performance based on feedback and experience 10 reviewers of Watermelon have provided feedback on this feature.

Engages in human-like conversation for task delegation This feature was mentioned in 11 Watermelon reviews.

Based on 11 Watermelon reviews. Anticipates needs and offers suggestions without prompting

Makes informed choices based on available data and objectives This feature was mentioned in 11 Watermelon reviews.

Enables tuning or updating chatbot behavior based on user feedback or admin input (non-live learning).

Includes safeguards to restrict inappropriate responses and ensure compliant language use.