Tookan Reviews & Product Details

I like that Tookan keeps everything organized in one place. For Keenway LLC, a final-mile delivery service, the platform makes it easy to dispatch orders, track drivers, and give customers real-time updates. It’s reliable, flexible, and works well for small businesses trying to scale without complications. The customer portal and live tracking features save us time and add a professional touch for our clients. Review collected by and hosted on G2.com.

I wish Tookan were more flexible with branding. They charge a significant amount for white-label customization, and as a delivery service, having a branded app for both customers and drivers makes a substantial difference. I used Shipday before, and they included branded apps at a much lower cost, which was great. That said, Shipday didn’t offer a full customer portal the way Tookan does, so Tookan still has the edge in overall functionality. Review collected by and hosted on G2.com.

The best part about Tookan is its flexibility in managing deliveries and tasks in real time. The dashboard is clean and easy to navigate, allowing me to assign jobs to drivers with just a few clicks. I really appreciate the live tracking feature, which helps both my team and customers know exactly where a delivery is at any given moment. The customization options for workflows and notifications mean I can adapt the platform to fit my exact needs without having to compromise on functionality. Review collected by and hosted on G2.com.

While Tookan is a strong platform, there are a few areas that could be improved. The initial setup can feel overwhelming due to the number of settings and options available, and it took me some time to fully understand all the features. Occasionally, the mobile app experiences minor sync delays in areas with poor internet connectivity. I also think the reporting dashboard could be made more visually intuitive with better data visualization options. That said, these are relatively small trade-offs considering the overall benefits. Review collected by and hosted on G2.com.

The sales rep was very responsive at first and the dashboard screenshots looked promising, giving the impression of a mature delivery-management platform. Review collected by and hosted on G2.com.

After payment Tookan admitted that the core feature they repeatedly promised — automatic delivery-fee calculation and display in WooCommerce checkout — is impossible. No usable integration was delivered in more than a month and the company refused a refund, citing “effort” instead of results. Complete misrepresentation, lost time and money. Review collected by and hosted on G2.com.

Nothing. The platform looks decent on the surface, but everything underneath is broken, unreliable, and unprofessional. There is literally no “best” — just a trap dressed like a service. Review collected by and hosted on G2.com.

Where do I even begin? The system is buggy, unstable, and full of false promises. They charged me, delivered nothing, and then ghosted me. Their support team is either nonexistent or just ignores you. Features like tracking, scheduling, reporting — all look good on paper but fail miserably in practice. It’s a pure scam dressed up as a SaaS platform. Stay away. Review collected by and hosted on G2.com.

We have been working alongside Jungleworks for almost 5 years now. As a tech-based food delivery company, we rely on seamless logistics and efficient operations to keep our customers satisfied. Jungleworks has been an excellent partner in helping us streamline our delivery process with the intuitive and reliable Tookan platform.

The driver app is user-friendly, making it easy for our team to navigate routes, manage orders, and communicate effectively. Review collected by and hosted on G2.com.

There have been a few bugs throughout the years, but for the most part they have been resolved in a timely manner. The other issue has been that the live map can lag at times, not showing a real-time location of any particular driver. Review collected by and hosted on G2.com.

We made our business platform based on Tookan software as a Saas. Tookan has been a game changer for our business. Tookan's excellent user interface and its different features make managing the field workforce and collaborating with our teams a breeze. It has easy learning and our team quickly adapted. It automated our connection with our field staff and customers. With Tookan assigning jobs, tracking the delivery of service, and updating our customers is very seamless. These integrations saved us hours of manual work. Customer service has been responsive and helpful whenever we needed. Since implementing Tookan our productivity has significantly increased, and our workflow is much more organized. If you’re looking for a dependable, scalable solution to enhance your operations, I highly recommend Tookan Review collected by and hosted on G2.com.

It would be great if they frequently update their customers (businesses who use Tookan software as Saas) regarding the availability of new features and their functionality to help the business more. Review collected by and hosted on G2.com.

The order management and tracking at one platform.

Roles customization Review collected by and hosted on G2.com.

The confusing features and less customizaton flexibility.

No control on customers and their roles assignment Review collected by and hosted on G2.com.

Team was very good and efficient. They were able to create the domain and able to map the products. The team including Gurpreet and others are very helpful and were able to provide good guidance and suggestions. They are very strong in their technical and functional aspects. They were able to resolve the payment gateway issues in one or two days. I am very happy to be a part of that company and team. I am looking forward to work for different projects as well. Good luck team. Review collected by and hosted on G2.com.

Nothing about to say anything wrong and misleading for me. Review collected by and hosted on G2.com.

Tookan offers a comprehensive solution for managing delivery operations with an intuitive interface and robust features. The real-time tracking and route optimization tools have significantly improved our efficiency. However, the settings are quite limiting and lack flexibility, and there have been very few improvements over the more than 6 years I have been using the platform. Review collected by and hosted on G2.com.

The support experience has been extremely disappointing. I have submitted a ticket over 45 days ago and still haven't received any updates. My ticket status remains "NEW," and when I reached out via live chat, I was promised a response within 24 hours, which never happened. The lack of timely and effective support is frustrating and unacceptable. This is the first time in my life I’ve encountered a SaaS with such poor support. I will definitely consider switching to another service. Review collected by and hosted on G2.com.

The tool is easy-to-use, provides multiple options for different use-cases and is able to align with our operating model quite well. We use this everyday, and is critical for our business.

The Support team was good, Point of contact was engaging. It was easy to implement and integrate with our other systems.

In case of any configuration or customization requirements, the team takes more time, but to an acceptable limit Review collected by and hosted on G2.com.

I don't see any downsides currently, as we are able to use it well for our use-cases. Review collected by and hosted on G2.com.