Chatmeter Reviews & Product Details

What a complete 180 from my initial review. All of the positives we previously experienced relied on a single employee, who is no longer with the organization. In just six months, we've worked with three new staff members, and they frequently fail to show up to the meetings they schedule, providing little to no meaningful support. Review collected by and hosted on G2.com.

We feel like we’re screaming into the void. We were hopeful that meeting with an Enterprise-level Customer Experience Manager would improve things, but there was no follow-up, and we’ve been stood up again. It’s frustrating that even the basics, like attending meetings scheduled on clients’ calendars, aren’t being met. Review collected by and hosted on G2.com.

Working with Leanna Brown, our Chatmeter representative, has been nothing short of outstanding. She is an incredible partner to our Customer Experience Team at UDR, always available, always supportive, and consistently going above and beyond to ensure we’re making the most of the platform. Leanna not only guides us through regular meetings and check-ins, but she also acts as a true extension of our team, helping us navigate every question, data point, and feature with patience and expertise.

Her ability to simplify complex insights and tailor recommendations to our company’s goals has been invaluable. Whether we’re diving into sentiment analysis, review generation strategies, or location-level performance, Leanna brings clarity, strategy, and warmth to every conversation.

Chatmeter itself is an incredibly powerful tool. With its intuitive interface and robust analytics, it gives us real-time visibility into customer sentiment, reputation trends, and operational performance across our portfolio. From tracking reviews and social mentions to benchmarking our properties against competitors, Chatmeter helps us make smarter, faster decisions—and Leanna ensures we’re maximizing every feature available to us.

It’s rare to find a partner as knowledgeable, responsive, and genuinely invested as Leanna Brown. Her support has elevated our experience with Chatmeter and made a real impact on our customer engagement strategy. We are so grateful to have her in our corner and couldn’t recommend her more highly! Review collected by and hosted on G2.com.

Nothing! Love everything. If anything comes up, I will let Leanna know. Review collected by and hosted on G2.com.

Chatmeter's team is second to none in fast friendly and outstanding support. They also are constantly adding new feature sets to the platform, exceeding ant stretch goal we had when we first signed up in January of 2017. Review collected by and hosted on G2.com.

Nothing. the software always exceeds our needs today and they are always adding features that we end up using in the future. they are the 'best in class' by all measures. Review collected by and hosted on G2.com.

The best aspect of Chatmeter is their exceptional support system. They are a true partner, not just a vendor, who goes above and beyond to meet our needs. Review collected by and hosted on G2.com.

We moved over to Chatmeter just for listings management and although most to major listing providers are here we were able to pushout our info to a lot more with our past providor. Review collected by and hosted on G2.com.

Chatmeter is so wonderful including the service they provide and also their team. I have been working with them for about 3 years now and they have helped our company with managing listings, making it super easy to respond to reviews, and making it super easy to post to our social channels, and manage all of our listings which I would not be able to do without Chatmeters help! So thankful for them and my rep Elle and Marsalis. Review collected by and hosted on G2.com.

There are no downsides to Chatmeter you guys are awesome. Review collected by and hosted on G2.com.

Their customer service is great! Every rep we have had for our listings and the software have been great and very helpful at providing reporting, insights into the different listing platforms, ensuring information is accurate and feeding properly and so much more. This is the start of our 5th year working with them due to the continuous updates they're making to the platform in response to their customers, resulting in a great reputation, listing and social software. We manage 70+ different locations with many different listings in the platform and Chatmeter makes it so easy for us to be successful at responding to reviews, pushing accurate information, listing specials, etc. We researched a lot of companies before signing with them to ensure they would meet our needs and we haven't switched providers because they have continued to meet our goals. Review collected by and hosted on G2.com.

The only down side I can think of is that we have switched reps a few times in the 4 years, but other than that, I can't think of anything I wish would change. They seem to make many of the updates we request. Review collected by and hosted on G2.com.

Quick responses. Marsalis and Leanna give clear instructions. Review collected by and hosted on G2.com.

We've made consistent but slow progress on verifying our locations one at a time. Bulk verification would be ideal, but it doesn't feel like we are moving forward with that. We are back to discussing Google's suggestion to move our unverified locations to a new Google account, which we already discussed with Drew last year. I don't have a lot of confidence that we will be able to bulk verify. Review collected by and hosted on G2.com.

I like how easy it is to use and understand! Responding to reviews and seeing logistics is super easy! The support team is amazing as well and I love working with Elle Trout! I am new to using Chatmeter and I find it easy to use and the mu,ber of features are great! Review collected by and hosted on G2.com.

I have not come across anything that I do not like Review collected by and hosted on G2.com.

The fact that you can edit your own listings after creation in one spot. The staff seems friendly enough! Review collected by and hosted on G2.com.

Listings not created on time, some listings not created at all. Many of the other listings services seemingly create listings automatically after creating a location at chatmeter it must be requested. Listings are not created through an api connection, instead it requires a shared spreadsheet. Very recently they have been better about ensuring they are completed on time by opening but multiple times they have gone late, and locations have opened with no listings created. There is no support on weekends. Review collected by and hosted on G2.com.

I like that my team has all the tools that we need on one platform, and it's easy to use. We are still gradually implementing tools and adding on, but so far, so good. Review collected by and hosted on G2.com.

The only dislike is that I can't use AI responses for social media comments. Also, I don't believe Chatmeter pulls in all of the comments and reviews on social media just what is on the published post. Review collected by and hosted on G2.com.