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At a Glance
Market Segments
Small-Business (51.1% of reviews)
Mid-Market (42.9% of reviews)
Entry-Level Pricing
Contact Us
No pricing available
Birdeye
Star Rating
(3,689)4.7 out of 5
Market Segments
Small-Business (51.1% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us
Free Trial is available
Browse all 3 pricing plansChatmeter
Star Rating
(352)4.5 out of 5
Market Segments
Mid-Market (42.9% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about ChatmeterSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Chatmeter excels in its Reputation Management capabilities, scoring a solid 9.4, which is on par with Birdeye. However, reviewers mention that Chatmeter's Customer Feedback feature, scoring 8.9, could be more robust compared to Birdeye's impressive 9.2.
- Reviewers mention that Birdeye shines in Social Media Management, with a score of 8.7, while Chatmeter lags behind at 8.0. Users appreciate Birdeye's comprehensive tools for managing multiple social platforms effectively.
- G2 users highlight that Chatmeter's Online Listings feature is highly effective, scoring 9.2, which is slightly better than Birdeye's 9.1. Users say that this feature helps them maintain accurate business information across various platforms.
- Users on G2 report that Birdeye's Analytics capabilities, scoring 9.0, provide deeper insights compared to Chatmeter's 8.7. Reviewers mention that the detailed reporting tools in Birdeye help them make informed decisions.
- Reviewers mention that both products perform well in Quality of Support, with Chatmeter at 9.2 and Birdeye at 9.4. However, users say that Birdeye's support team is more responsive and helpful based on their experiences.
- Users report that Chatmeter's Ease of Use is rated at 9.0, which is competitive, but Birdeye edges ahead with a score of 9.3. Reviewers mention that Birdeye's intuitive interface makes it easier for new users to navigate the platform.
Pricing
Entry-Level Pricing
Birdeye
Starter
Contact Us
Improve reputation and rank at the top of local search.
- https://birdeye.com/pricing/
- Reviews AI
- Listings AI
Chatmeter
No pricing availableFree Trial
Birdeye
Free Trial is available
Chatmeter
No trial information availableRatings
Meets Requirements
9.3
3,158
8.9
282
Ease of Use
9.3
3,213
9.0
285
Ease of Setup
9.1
2,299
8.7
161
Ease of Admin
9.3
1,909
8.8
167
Quality of Support
9.4
3,018
9.2
277
Has the product been a good partner in doing business?
9.5
1,911
9.2
167
Product Direction (% positive)
9.5
3,122
8.9
268
Features by Category
Social Analytics
Not enough data
8.7(won by default)
68
Not enough data
8.7(won by default)
52
Not enough data
8.6(won by default)
60
Not enough data
Feature Not Available
Not enough data
8.4(won by default)
50
Not enough data
8.0(won by default)
19
Not enough data
8.8(won by default)
23
Reports & Dashboards
Not enough data
8.4(won by default)
65
Not enough data
8.7(won by default)
66
Not enough data
8.8(won by default)
63
Not enough data
8.2(won by default)
13
Agentic AI - Social Media Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Messenger
8.8
383
|
Verified
Not enough data
8.6
381
|
Verified
Not enough data
8.8
386
|
Verified
Not enough data
8.9
383
|
Verified
Not enough data
Channels
8.9
399
|
Verified
Not enough data
8.9
390
|
Verified
Not enough data
9.0
399
|
Verified
Not enough data
8.1
324
|
Verified
Not enough data
8.3
316
|
Verified
Not enough data
Customers
8.9
388
|
Verified
Not enough data
8.7
377
Not enough data
9.0
386
|
Verified
Not enough data
8.7
370
|
Verified
Not enough data
8.6
351
Not enough data
Agentic AI - Conversational Marketing
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.2
30
Not enough data
8.5
30
Not enough data
8.5
31
Not enough data
Feature Not Available
Not enough data
8.6
30
Not enough data
Business Tools
Not enough data
8.4
38
Not enough data
7.5
23
Not enough data
Feature Not Available
Not enough data
8.5
36
Not enough data
8.5
35
Customer Tools
Not enough data
9.0
51
Not enough data
8.5
44
Not enough data
8.5
23
Not enough data
8.6
31
Agentic AI - Revenue Operations & Intelligence (RO&I)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Text Messaging
9.0
267
Not enough data
9.1
266
Not enough data
8.8
244
Not enough data
9.0
278
Not enough data
Feature Not Available
Not enough data
8.8
242
Not enough data
8.9
253
Not enough data
Feature Not Available
Not enough data
SMS Platform
9.0
261
Not enough data
9.0
261
Not enough data
8.6
203
Not enough data
8.4
206
Not enough data
8.2
188
Not enough data
8.6
204
Not enough data
Agentic AI - SMS Marketing
7.5
37
Not enough data
7.6
38
Not enough data
7.8
37
Not enough data
7.6
36
Not enough data
7.6
36
Not enough data
7.7
37
Not enough data
Listing Management
8.9
445
|
Verified
8.7
100
|
Verified
8.8
417
|
Verified
8.5
103
|
Verified
8.5
373
8.6
118
|
Verified
8.8
438
|
Verified
8.7
116
|
Verified
Performance
8.9
488
|
Verified
8.3
122
|
Verified
9.0
487
|
Verified
8.7
127
|
Verified
Payment Processing
8.9
42
Not enough data
9.0
42
Not enough data
9.3
42
Not enough data
8.7
38
Not enough data
Administration
8.9
40
Not enough data
8.5
38
Not enough data
8.2
41
Not enough data
8.0
36
Not enough data
8.6
37
Not enough data
8.6
37
Not enough data
8.5
37
Not enough data
Payment Options
7.7
37
Not enough data
9.0
41
Not enough data
Security
8.5
36
Not enough data
Platform
8.6
37
Not enough data
8.4
38
Not enough data
Local Search Optimization
8.6
214
8.6
60
|
Verified
9.1
365
|
Verified
9.2
60
|
Verified
9.2
378
|
Verified
9.1
63
9.4
388
|
Verified
9.3
66
|
Verified
8.8
354
8.5
46
|
Verified
9.1
384
|
Verified
8.9
65
|
Verified
Content & Collaboration
8.6
412
8.7
48
8.4
405
8.4
44
8.7
412
8.4
34
8.4
396
8.5
34
8.8
406
9.0
49
8.5
403
7.5
21
Social Management
8.7
454
8.5
69
8.9
455
8.4
59
8.5
442
8.4
52
8.8
445
8.6
65
7.9
424
Feature Not Available
8.4
422
8.3
18
8.4
376
7.8
10
Agentic AI - Social Media Management
7.9
90
Not enough data
8.1
89
Not enough data
8.0
90
Not enough data
8.2
91
Not enough data
8.1
91
Not enough data
8.2
90
Not enough data
8.3
91
Not enough data
Analytics
8.7
489
Not enough data
8.9
485
Not enough data
8.7
466
Not enough data
8.0
414
Not enough data
Customization
8.5
422
Not enough data
8.2
405
Not enough data
8.6
432
Not enough data
8.4
413
Not enough data
Generative AI
8.6
354
Not enough data
8.7
355
Not enough data
Agentic AI - Experience Management
7.9
56
Not enough data
8.2
55
Not enough data
8.2
55
Not enough data
8.2
55
Not enough data
Responses
9.4
14
Not enough data
9.3
15
Not enough data
8.8
13
Not enough data
Automation - AI Agents
8.3
12
Not enough data
9.0
12
Not enough data
8.9
12
Not enough data
8.9
12
Not enough data
9.2
12
Not enough data
Platform
9.2
13
Not enough data
9.3
12
Not enough data
9.0
13
Not enough data
Autonomy - AI Agents
8.5
13
Not enough data
8.3
12
Not enough data
8.5
12
Not enough data
8.2
12
Not enough data
Generative AI
8.8
14
Not enough data
9.0
13
Not enough data
Patient-Centered Functions
9.0
210
Not enough data
9.2
210
Not enough data
8.0
189
Not enough data
8.8
203
Not enough data
7.8
187
Not enough data
Operations
8.8
214
Not enough data
8.7
203
Not enough data
8.2
205
Not enough data
8.8
200
Not enough data
9.0
204
Not enough data
8.0
195
Not enough data
7.9
189
Not enough data
Generative AI
Feature Not Available
Not enough data
Responses
8.8
234
Not enough data
8.7
231
Not enough data
8.7
222
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Platform
9.0
238
Not enough data
8.8
225
Not enough data
8.9
235
Not enough data
8.9
228
Not enough data
Feature Not Available
Not enough data
8.9
222
Not enough data
9.0
236
Not enough data
Generative AI
8.4
154
Not enough data
8.7
150
Not enough data
Feedback Management
8.7
520
Not enough data
Feature Not Available
Not enough data
9.0
600
Not enough data
Feedback Analysis
8.7
527
Not enough data
8.8
530
Not enough data
8.6
521
Not enough data
Feedback Sources
9.5
669
Not enough data
9.1
582
Not enough data
Feature Not Available
Not enough data
9.0
551
Not enough data
Generative AI
8.7
427
Not enough data
8.7
420
Not enough data
Conversational Platform
8.8
386
Not enough data
Feature Not Available
Not enough data
8.8
341
Not enough data
8.9
311
Not enough data
Support Automation
8.7
332
Not enough data
8.7
339
Not enough data
8.8
331
Not enough data
8.6
298
Not enough data
Generative AI
8.4
236
Not enough data
8.4
234
Not enough data
Generative AI
8.6
181
Not enough data
8.6
180
Not enough data
8.1
171
Not enough data
Communication
9.0
353
|
Verified
Not enough data
9.1
378
|
Verified
Not enough data
8.6
267
Not enough data
9.2
353
|
Verified
Not enough data
8.4
244
Not enough data
Internal Use
8.8
499
|
Verified
Not enough data
9.0
349
|
Verified
Not enough data
8.7
267
Not enough data
8.8
273
Not enough data
9.2
331
|
Verified
Not enough data
8.7
271
Not enough data
Content Generation - AI Content Creation Platforms
7.6
24
Not enough data
8.1
24
Not enough data
8.5
24
Not enough data
Management - AI Content Creation Platforms
7.9
22
Not enough data
8.6
24
Not enough data
8.6
24
Not enough data
AI Visibility & Tracking
Not enough data
Not enough data
Not enough data
Not enough data
Sentiment & Brand Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Competitive Benchmarking
Not enough data
Not enough data
Not enough data
Not enough data
AI Content Optimization
Not enough data
Not enough data
Not enough data
Not enough data
Reporting & Alerts
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Customer Advocacy
8.6
49
Not enough data
8.5
49
Not enough data
8.6
49
Not enough data
Consumer Intelligence
9.2
1819
|
Verified
8.9
195
|
Verified
8.6
1418
|
Verified
8.3
193
|
Verified
8.8
1602
|
Verified
8.4
205
|
Verified
Reporting
Feature Not Available
Feature Not Available
8.8
1591
|
Verified
8.1
174
|
Verified
9.2
1853
|
Verified
8.9
219
|
Verified
Media Monitoring
8.7
1617
|
Verified
8.2
168
|
Verified
8.6
1439
|
Verified
8.0
157
|
Verified
8.4
1268
Feature Not Available
In-House Management
Feature Not Available
Feature Not Available
Feature Not Available
8.6
151
Generative AI
Feature Not Available
7.6
23
Agentic AI - Online Reputation Management
8.0
297
6.3
5
8.0
289
6.3
5
8.2
290
6.3
5
8.2
288
7.0
5
8.1
292
6.7
5
8.1
287
6.7
5
Discovery
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Insight
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Mobile
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
8.3
7
Not enough data
8.3
7
Not enough data
7.9
7
Not enough data
8.6
7
Not enough data
8.1
7
Not enough data
Customer Interaction Automation - AI Customer Support Agents
8.3
7
Not enough data
8.6
7
Not enough data
8.1
6
Not enough data
9.0
7
Not enough data
Automation
8.8
7
Not enough data
9.3
7
Not enough data
7.9
7
Not enough data
Autonomy
7.9
7
Not enough data
7.9
7
Not enough data
7.7
8
Not enough data
8.1
8
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Birdeye and Chatmeter are categorized as Online Reputation Management, Multi-Location Marketing Platforms, Local SEO, Local Listing Management, and Social Media Management
Unique Categories
Birdeye is categorized as SMS Marketing, Patient Engagement, Payment Processing, Conversational Marketing, Conversational Support, Chatbots, Social Media Suites, AI Content Creation Platforms, Experience Management, AI Agents For Business Operations, AI Customer Support Agents, Feedback Analytics, Customer Advocacy, Live Chat, and Answer Engine Optimization (AEO)
Chatmeter is categorized as Store Locator and Social Media Analytics
Reviews
Reviewers' Company Size
Birdeye
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Chatmeter
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Hospital & Health Care
9.7%
Real Estate
9.4%
Construction
7.6%
Medical Practice
6.4%
Marketing and Advertising
6.2%
Other
60.8%
Real Estate
19.7%
Restaurants
17.4%
Retail
6.2%
Food & Beverages
5.9%
Marketing and Advertising
5.3%
Other
45.6%
Discussions
How do you delete a review you post on this site?
7 Comments
MP
I was at point of loosing everything I had, before a colleague told me about a great CREDIT HACKER called JEFFCLOUD. I spoke with him about the issues with...Read more
What is BirdEye?
4 Comments
CF
Birdeye is an online reputation management platform that not only collects customer sentiments, but can help you connect with customers and generate leads.Read more
Adding stars to our Google Search
2 Comments
Official Response from Birdeye
Hi Matthew, I am going to have your dedicated account manager reach out to you, but I also wanted to share this article with you:...Read more
What types of companies/industries does Chatmeter serve?
2 Comments
Official Response from Chatmeter
Automotive, Financial, Healthcare, Hospitality, Real Estate, Restaurant, Retail and more. We serve any brand with more than 20 physical locations.Read more
Can agencies use Chatmeter?
2 Comments
Official Response from Chatmeter
Yes. We partner with several agencies to help them manage the local reputation of all their clients.Read more
What is Reputation Management?
1 Comment
Official Response from Chatmeter
Reputation Management is the practice of attempting to shape public perception of a person or organization by influencing online information about that entity.Read more
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