--- title: Alchemer Reputation Management Reviews meta_title: 'Alchemer Reputation Management Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 120 reviews by the users' company size, role or industry to find out how Alchemer Reputation Management works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 120 scale: '5' date_modified: '2026-07-17' parent_category: name: Marketing url: https://www.g2.com/categories/marketing --- # Alchemer Reputation Management Reviews **Vendor:** Alchemer **Category:** [Online Reputation Management Software](https://www.g2.com/categories/online-reputation-management) **Average Rating:** 4.5/5.0 **Total Reviews:** 120 ## About Alchemer Reputation Management Alchemer Reputation Management (formerly Chatmeter) is a multi-location reputation and customer experience platform that helps enterprise and multi-site brands manage reviews, analyze customer sentiment, and drive location-level improvements at scale. Built specifically for organizations operating across dozens, hundreds, or thousands of locations, it goes beyond basic review monitoring to connect feedback directly to operational action. What is Alchemer Reputation Management used for? Alchemer Reputation Management is used to monitor and respond to online reviews across platforms, analyze customer sentiment by location, standardize feedback workflows across distributed teams, and surface location-specific insights that drive measurable improvements in customer experience. Common use cases include multi-location review response programs, Voice of Customer (VoC) initiatives, franchise experience management, and brand reputation monitoring across social media and review sites. Who is Alchemer Reputation Management for? Alchemer Reputation Management is purpose-built for corporate teams and regional managers overseeing multiple physical locations — including retail chains, restaurant groups, healthcare networks, hospitality brands, financial services branches, and franchise systems. It serves CX leaders, marketing teams, and operations managers who need a single, unified view of customer sentiment across their entire location portfolio. Key capabilities: - Centralized review and feedback aggregation from Google, Yelp, social media, surveys, and other channels — unified into a single location-level dashboard - AI-powered sentiment and thematic analysis that identifies the underlying drivers of customer satisfaction and dissatisfaction beyond star ratings and scores - At-scale review response tools that enable teams to respond to customer feedback promptly and consistently across every location - Standardized workflows that give frontline operators and regional managers clear, prioritized, actionable guidance — not just data - Location-specific action prioritization that transforms unstructured feedback into ranked improvement opportunities by site - Cross-location benchmarking to identify top-performing locations, flag underperformers, and share best practices across the organization How does Alchemer Reputation Management compare to other reputation management platforms? Unlike general-purpose review management tools, Alchemer Reputation Management is built for the operational complexity of multi-location enterprises. Where platforms like Birdeye or Podium focus primarily on review generation and automation, Alchemer emphasizes turning feedback into location-level operational action — making it a strong fit for brands that need to drive consistent customer experiences across a distributed footprint, not just improve their star ratings. Bottom line: Alchemer Reputation Management helps multi-location brands close the gap between listening to customers and acting on what they say — delivering consistent, high-quality experiences at every location and protecting brand reputation at scale. ## Alchemer Reputation Management Pros & Cons **What users like:** - Users appreciate the **centralized review management** of Alchemer, simplifying ad posting and response standardization across platforms. (9 reviews) - Users praise the **responsive and helpful customer service** of Alchemer Reputation Management for enhancing their overall experience. (6 reviews) - Users find Alchemer Reputation Management incredibly **easy to use** , enjoying its intuitive interface and effortless setup process. (6 reviews) - Users value the **quick responses** from support, enhancing their experience with effective and reassuring communication. (6 reviews) - Users value the **centralized management** of Alchemer, simplifying review responses and performance analysis across platforms. (5 reviews) - Users commend the **excellent customer support** from Alchemer, highlighting prompt assistance and effective issue resolution. (5 reviews) - Users appreciate the **helpful support** from Chatmeter, enhancing efficiency and ensuring up-to-date listings. (4 reviews) - Navigation Ease (4 reviews) - User-Friendly (4 reviews) - Convenience (3 reviews) **What users dislike:** - Users express concern over **limited content options** , facing delays and lack of support for listing creations. (4 reviews) - Users find **limited features** in Alchemer, particularly regarding AI responses and social media comment integration. (3 reviews) - Users express frustration over **poor customer support** , with missed meetings and inadequate follow-up hindering their experience. (3 reviews) - Users find the **reporting issues** frustrating, as downloads are necessary, and timely listings are often problematic. (3 reviews) - Users note the **limited AI functionality** for review responses, impacting their interaction with social media comments. (2 reviews) - Dashboard Issues (2 reviews) - Filtering Issues (2 reviews) - Linking Issues (2 reviews) - Poor Response System (2 reviews) - Scheduling Issues (2 reviews) ## Alchemer Reputation Management Reviews ### 1. Chatmeter has been great for monitoring the reviews of my restaurant. **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Restaurants | Mid-Market (51-1000 emp.) **Reviewed Date:** May 25, 2021 **What do you like best about Alchemer Reputation Management?** Very easy to navigate the website to see the reviews. **What do you dislike about Alchemer Reputation Management?** Has a lot of information that can be tough to find sometimes. **What problems is Alchemer Reputation Management solving and how is that benefiting you?** Helping see where our managers need to be more, as well as how we can help our servers succeed. **Official Response from Christa Wong:** > Thank you for taking the time to review our software. We’re happy to hear that our platform helps you monitor your reviews! Thank you for your feedback, please reach out to support@chatmeter.com if you are having trouble finding what you are looking for in the platform or if you would like additional training on the platform. Feel free to reach out to me at cwong@chatmeter.com with any other feedback you may have. ### 2. Convenient, easy to use and works as advertized. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Media Production | Enterprise (> 1000 emp.) **Reviewed Date:** May 14, 2021 **What do you like best about Alchemer Reputation Management?** Price and simplicity to integrate with our SaaS products **What do you dislike about Alchemer Reputation Management?** lack of in-depth vertical integration (i.e. health, auto, etc...) **Recommendations to others considering Alchemer Reputation Management:** We have multiple Reputation tools within the company, and this division is expanding its use and consolidating to a single tool. **What problems is Alchemer Reputation Management solving and how is that benefiting you?** reputation mgmt **Official Response from Christa Wong:** > Thank you for taking the time to review our software. We’re happy to hear that our platform helps you manage your reputation and is easy to use! Thank you for your feedback on vertical integrations, I will pass it along to our product team. Feel free to reach out to me at cwong@chatmeter.com with any other feedback you may have. ### 3. Chat-meter is very easy to use and very user friendly. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Enterprise (> 1000 emp.) **Reviewed Date:** May 26, 2021 **What do you like best about Alchemer Reputation Management?** I like the daily store updates with snapshots of reviews and ratings. **What do you dislike about Alchemer Reputation Management?** Sometimes the reviews are repeated or cut off strangely **What problems is Alchemer Reputation Management solving and how is that benefiting you?** Able to review what we need to improve on as a store easily **Official Response from Christa Wong:** > Thank you for taking the time to review our software. We’re happy to hear that our platform is very easy to use and user-friendly! Thank you for your feedback on reviews, I will pass it along to our product team. Feel free to reach out to me at cwong@chatmeter.com with any other feedback you may have. ### 4. Good, easy to understand and use **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Mid-Market (51-1000 emp.) **Reviewed Date:** May 26, 2021 **What do you like best about Alchemer Reputation Management?** Easy to respond to guests that leave a google review **What do you dislike about Alchemer Reputation Management?** You cant respond to open table guests through the portal **What problems is Alchemer Reputation Management solving and how is that benefiting you?** I do not have any comments reguarding this **Official Response from Christa Wong:** > Thank you for taking the time to review our software. We’re happy to hear that our platform helps you respond to your reviews and is easy to use! Thank you for your feedback, I will pass it along to our product team. Feel free to reach out to me at cwong@chatmeter.com with any other feedback you may have. ### 5. Chatmeter -- swiss army knife approach **Rating:** 4.0/5.0 stars **Reviewed by:** David F. | Data Scientist, Marketing Analytics & Strategy, Enterprise (> 1000 emp.) **Reviewed Date:** November 04, 2020 **What do you like best about Alchemer Reputation Management?** Easy of drill down and localization abilities **What do you dislike about Alchemer Reputation Management?** Lack of reporting flexibility -- reviews based on 1-5 scale without ability to rebase **What problems is Alchemer Reputation Management solving and how is that benefiting you?** Main benefit is the ability to have so much information brought to your fingertips on a large scale. Its made it possible to react to local changes that might otherwise be missed. **Official Response from Christa Wong:** > Hi David, thank you for taking the time to review our software. We’re happy to hear that our platform helps you manage all your locations in one place! Thank you for your feedback about reporting, I will pass it along to our product team. Feel free to reach out to me at cwong@chatmeter.com with any other feedback you may have. ### 6. Very helpful to have all my my reviews in one place **Rating:** 4.5/5.0 stars **Reviewed by:** Anna H. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 04, 2020 **What do you like best about Alchemer Reputation Management?** I like having all my reviews in 1 place. **What do you dislike about Alchemer Reputation Management?** I don’t like that I can’t respond to my Grubhub or TripAdvisor reviews **Recommendations to others considering Alchemer Reputation Management:** Remember that all your responses are shown to the public **What problems is Alchemer Reputation Management solving and how is that benefiting you?** I’m able to reach out to any unhappy guests and make things right on their end. **Official Response from Christa Wong:** > Hi Anna, thank you for taking the time to review our software. We’re happy to hear that our platform helps you manage all your reviews in one place! Thank you for your feedback about Grubhub and TripAdvisor, currently there is an external link to respond but I will pass this request along to our product team. Feel free to reach out to me at cwong@chatmeter.com with any other feedback you may have. ### 7. Chatmeter makes my life better! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** April 22, 2021 **What do you like best about Alchemer Reputation Management?** The fact that we can compare ourselves with other comps **What do you dislike about Alchemer Reputation Management?** The set up is not very user friendly when we set up things. **What problems is Alchemer Reputation Management solving and how is that benefiting you?** We were able to boost our online reputation with Chatmeter and have a better response time. **Official Response from Christa Wong:** > Thank you for taking the time to review our software. We’re happy to hear that our platform helps you boost your online reputation and respond to reviews quickly! Thank you for your feedback on setup, I will pass it along to our onboarding team and please reach out to support@chatmeter.com if you'd like to schedule training. Feel free to reach out to me at cwong@chatmeter.com with any other feedback you may have. ### 8. Chatmeter has been great for monitoring our progress. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** February 25, 2021 **What do you like best about Alchemer Reputation Management?** Having templates available for responding to reviews. **What do you dislike about Alchemer Reputation Management?** Pulling in social posts has been difficult, we have been working with support on this. **What problems is Alchemer Reputation Management solving and how is that benefiting you?** It has streamlined our social processes. **Official Response from Christa Wong:** > Thank you for taking the time to review our software. We’re happy to hear that our platform helps you respond to all your reviews using the templates that are avialabe! Thank you for your feedback on social post, I will pass it along to our product team. Feel free to reach out to me at cwong@chatmeter.com with any other feedback you may have. Thanks again for the great review! ### 9. Pretty ok **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** September 22, 2020 **What do you like best about Alchemer Reputation Management?** I like that I can see multiple locations from multiple platforms in one place. **What do you dislike about Alchemer Reputation Management?** I found it a little less pleasant to look at compared to other platforms. The text is smaller and the grays kind of blend into itself. Can't edit responses if there is a typo. **Recommendations to others considering Alchemer Reputation Management:** It works for responding to reviews from multiple platforms. **What problems is Alchemer Reputation Management solving and how is that benefiting you?** One place to keep track of reviews. Reports. **Official Response from Christa Wong:** > Thank you for taking the time to review our software. We’re happy to hear that our platform helps you manage your reviews all in one place! Thank you for your feedback about the look of the platform, we are currently working on doing a platform redesign. In the meantime, you can also use LocationHQ custom themes which gives you the ability to customize your dashboard and create themes that follow your companies brand guidelines. Check out how to use it here: https://support.chatmeter.com/hc/en-us/articles/360042405531-LocationHQ-Custom-Themes-User-Guide-and-Best-Practices. Feel free to reach out to me at cwong@chatmeter.com with any other feedback you may have. ### 10. Make management 5 stars! **Rating:** 5.0/5.0 stars **Reviewed by:** Alex A. | Mid-Market (51-1000 emp.) **Reviewed Date:** December 10, 2020 **What do you like best about Alchemer Reputation Management?** That all of the platforms are shared onto this one space for me to answer them all efficiently **What do you dislike about Alchemer Reputation Management?** This text seems to refer to the limitation of responding to reviews based on the platform being used. It suggests that there might be restrictions or differences in functionality across different platforms when it comes to interacting with reviews. **Recommendations to others considering Alchemer Reputation Management:** Do it if you want to be on top of multiple businesses and reviews all in one place. **What problems is Alchemer Reputation Management solving and how is that benefiting you?** Respond to our clients and quickly identify any less than perfect visits and disgruntled visitors. **Official Response from Christa Wong:** > Hi Alex, thank you for taking the time to review our software. We’re happy to hear that our platform helps you answer your clients quickly all in one place! Thank you for your feedback, I will pass it along to our product team. Feel free to reach out to me at cwong@chatmeter.com with any other feedback you may have. Thanks again for the great review! ### 11. I like that you can respond and see reviews right away. It is very easy to get in touch with a guest **Rating:** 5.0/5.0 stars **Reviewed by:** Ashley S. | Mid-Market (51-1000 emp.) **Reviewed Date:** July 29, 2020 **What do you like best about Alchemer Reputation Management?** I like that you can see your average rating over the last 30 days etc. See where you can improve. **What do you dislike about Alchemer Reputation Management?** I do find the screen a bit "busy" lots going on when you first sign in. **Recommendations to others considering Alchemer Reputation Management:** It can really improve your communication with the social media world and your guests within your business! Lots of positive! **What problems is Alchemer Reputation Management solving and how is that benefiting you?** How easy it is to get in touch with a guest either by phone or email. And how you can see your response right away. I also like the email notifications. **Official Response from Christa Wong:** > Hi Ashley, thank you for taking the time to review our software. We’re happy to hear that our platform lets you see your average rating and how you can improve! Thank you for your feedback, I will pass it along to our development team. Feel free to reach out to your Customer Success Manager with any other feedback you may have. Thanks again for the great review! ### 12. Very User Friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Restaurants | Mid-Market (51-1000 emp.) **Reviewed Date:** September 22, 2020 **What do you like best about Alchemer Reputation Management?** I really like how easy Chatmeter is to use. **What do you dislike about Alchemer Reputation Management?** Our responses to guests are not editable **Recommendations to others considering Alchemer Reputation Management:** Reach out whenever you need help. They are very friendly **What problems is Alchemer Reputation Management solving and how is that benefiting you?** We are able to respond to guests very quickly and have all of our responses in one place **Official Response from Christa Wong:** > Thank you for taking the time to review our software. We’re happy to hear that our platform is easy to use and helps you respond to your guests quickly! Thank you for your feedback about being able to edit your responses, unfortunately this depends entirely on the provider and their policies, not Chatmeter. For Google and Yelp, you can re post a response. Facebook allows for conversations so you have to actually log into Facebook to change a response, you aren't able to just send a new one through the dash. If you add a second one to Facebook, it will just add to the conversation on that specific review. Feel free to reach out to me at cwong@chatmeter.com with any questions or other feedback you may have. Thanks again for the great review! ### 13. Chatmeter was easy to use! **Rating:** 5.0/5.0 stars **Reviewed by:** Rebecca G. | Mid-Market (51-1000 emp.) **Reviewed Date:** December 29, 2020 **What do you like best about Alchemer Reputation Management?** I am a new manager with my company. The first time I used chat meter was so simple and easy. Awesome software! **What do you dislike about Alchemer Reputation Management?** There was no dislikes. Chatmeter is definitely easy and self guided. **What problems is Alchemer Reputation Management solving and how is that benefiting you?** I have had no issues with chatmeter. **Official Response from Christa Wong:** > Hi Rebecca, thank you for taking the time to review our software. We’re happy to hear that our platform is easy to use! Feel free to reach out to me at cwong@chatmeter.com with any other feedback you may have. Thanks again for the great review! ### 14. great product but hard to navigate **Rating:** 4.0/5.0 stars **Reviewed by:** tracy s. | Mid-Market (51-1000 emp.) **Reviewed Date:** July 29, 2020 **What do you like best about Alchemer Reputation Management?** Responding to reviews with templates is super easy and efficient! **What do you dislike about Alchemer Reputation Management?** i have to ask for help all the time because i can't figure out where to go to find things. I can't figure out how to manage the email notifications on my own. I'm super tech savvy and i still struggle. **What problems is Alchemer Reputation Management solving and how is that benefiting you?** Just responding to reviews properly has been a great improvement. We didn't realize how much our locations were ignoring reviews. **Official Response from Christa Wong:** > Hi Tracy, thank you for taking the time to review our software. We’re happy to hear that our platform helps you respond to all your reviews easily! Thank you for your feedback, please email support@chatmeter.com to help you with the email notifications and navigating through the platform. Feel free to reach out to me at cwong@chatmeter.com with any other feedback you may have. ### 15. Great solution for online review monitoring **Rating:** 4.5/5.0 stars **Reviewed by:** Matt S. | Mid-Market (51-1000 emp.) **Reviewed Date:** September 29, 2020 **What do you like best about Alchemer Reputation Management?** Pulls reviews from top sites into one platform. Allows all locations to be monitored from one site. **What do you dislike about Alchemer Reputation Management?** No complaints, but haven't used other services to compare it to. **What problems is Alchemer Reputation Management solving and how is that benefiting you?** No problems. Saves time from sorting through all platforms for several locations **Official Response from Christa Wong:** > Hi Matt, thank you for taking the time to review our software. We’re happy to hear that our platform helps you monitor all your locations in place! Feel free to reach out to me at cwong@chatmeter.com with any other feedback you may have. ### 16. Great tool **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Restaurants | Enterprise (> 1000 emp.) **Reviewed Date:** September 22, 2020 **What do you like best about Alchemer Reputation Management?** It great to be able to see what guest are saying about how your doing. **What do you dislike about Alchemer Reputation Management?** There is really nothing that we dislike. **What problems is Alchemer Reputation Management solving and how is that benefiting you?** I as the GM am not always there. So this allows me to here what guest are saying daily. **Official Response from Christa Wong:** > Thank you for taking the time to review our software. We’re happy to hear that our platform helps you see what your guests are saying! Feel free to reach out to me at cwong@chatmeter.com with any other feedback you may have. Thanks again for the great review! ### 17. Love that you get notifications of new reviews! **Rating:** 5.0/5.0 stars **Reviewed by:** Stephen H. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 27, 2020 **What do you like best about Alchemer Reputation Management?** I like that they have outreach. Keeps reviews coming in and lets us know how we are doing in real time **What do you dislike about Alchemer Reputation Management?** I get multiple emails for a single review. Overkill **What problems is Alchemer Reputation Management solving and how is that benefiting you?** Gives residents the opportunity to communicate more with the office especially since we are not interacting with residents the same way we used to. **Official Response from Christa Wong:** > Hi Stephen, thank you for taking the time to review our software. We’re happy to hear that our platform helps you manage your reviews in real time! Thank you for your feedback on the email notifications, I will pass it along to our development team. Feel free to reach out to me at cwong@chatmeter.com with any other feedback you may have. Thanks again for the great review! ### 18. Community Manager **Rating:** 5.0/5.0 stars **Reviewed by:** Claire M. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 29, 2020 **What do you like best about Alchemer Reputation Management?** Chatmeter is easy to use, all reviews are listed and responses. **What do you dislike about Alchemer Reputation Management?** Not much really, I haven't had any issues. **What problems is Alchemer Reputation Management solving and how is that benefiting you?** It makes it easy to keep track of all online reviews. **Official Response from Christa Wong:** > Hi Claire, thank you for taking the time to review our software. We’re happy to hear that our platform is easy to use and helps you respond to all your reviews! Feel free to reach out to me at cwong@chatmeter.com with any other feedback you may have. Thanks again for the great review! ### 19. Chatmeter is awesome. Love how it shows all varieties of reviews from different sources. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Small-Business (50 or fewer emp.) **Reviewed Date:** December 17, 2020 **What do you like best about Alchemer Reputation Management?** I love how we can see all negative and positive reviews so we can grow better as a team and company. **What do you dislike about Alchemer Reputation Management?** There is really not much on the "dislike". **Recommendations to others considering Alchemer Reputation Management:** make sure to check not only your daily reviews but as well as quarterly and 7 day period, just to see a trend of reviews. **What problems is Alchemer Reputation Management solving and how is that benefiting you?** It helped me solve a lot of the communication with the team when seeing the negative feedback from guest **Official Response from Christa Wong:** > Thank you for taking the time to review our software. We’re happy to hear that our platform helps you manage all your reviews! Feel free to reach out to me at cwong@chatmeter.com with any other feedback you may have. Thanks again for the great review! ### 20. Business mproves with Chatmeter **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Restaurants | Enterprise (> 1000 emp.) **Reviewed Date:** December 10, 2020 **What do you like best about Alchemer Reputation Management?** I like that all Social Media platforms and reviews are handled from the same site. Going to each individual site for customer feedback was very time consuming. **What do you dislike about Alchemer Reputation Management?** I am not able to reply to some sites like Facebook, etc. Some of the preset responses need updating or more available response options. **What problems is Alchemer Reputation Management solving and how is that benefiting you?** Customer service has improved using Chatmeter. Customer feedback is used to improve systems. **Official Response from Christa Wong:** > Thank you for taking the time to review our software. We’re happy to hear that our platform helps you manage your social media sites and respond to your reviews! Thank you for your feedback on Facebook, if you have Reputation Pro or Premium, you should be able to respond to Facebook reviews. Please reach out to support@chatmeter.com if you are still having issues responding to Facebook reviews. Thank you for your feedback on preset responses, we have easy to use review response tools such as bulk responding, custom templates, and rotating templates. To learn more, watch our webinar attached below on review response templates! Thanks again for the great review! ### 21. Chatmeter.... very useful tool ! **Rating:** 4.5/5.0 stars **Reviewed by:** Luc R. | Enterprise (> 1000 emp.) **Reviewed Date:** July 29, 2020 **What do you like best about Alchemer Reputation Management?** I love that it combines all reviews into one neat page. There is also competitors scores. I love this app. **What do you dislike about Alchemer Reputation Management?** It can be a bit busy at times... but nothing crazy **Recommendations to others considering Alchemer Reputation Management:** A little less busy **What problems is Alchemer Reputation Management solving and how is that benefiting you?** All customers issues come directly on there. We can reach out to any reviews a lot quicker ! **Official Response from Christa Wong:** > Hi Luc, thank you for taking the time to review our software. We’re happy to hear that our platform helps you respond to reviews a lot quicker! Thank you for your feedback. Feel free to reach out to your Customer Success Manager with any other feedback you may have. Thanks again for the great review! ### 22. Chatmeter is awesome! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Veterinary | Small-Business (50 or fewer emp.) **Reviewed Date:** July 30, 2020 **What do you like best about Alchemer Reputation Management?** I love that Chatmeter brings everything to one platform. It helps me keep all of my reviews and stats in order. Chatmeter is also super user-friendly. **What do you dislike about Alchemer Reputation Management?** Sometimes I feel like my review responses take a bit longer to upload to the proper platform. **Recommendations to others considering Alchemer Reputation Management:** If you are looking for somewhere to have all of your online platforms in one location, Chatmeter has provided a great service for this. **What problems is Alchemer Reputation Management solving and how is that benefiting you?** I don't feel like I'm missing reviews. I love the review response templates as well. Makes replying a breeze. **Official Response from Christa Wong:** > Thank you for taking the time to review our software. We’re happy to hear that our platform helps you manage everything in one platform and that you love the review response templates! Thank you for your feedback, I will pass it along to our product team. Feel free to reach out to your Customer Success Manager with any other feedback you may have. Thanks again for the great review! ### 23. Great, simple and super convenient. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Mid-Market (51-1000 emp.) **Reviewed Date:** November 04, 2020 **What do you like best about Alchemer Reputation Management?** Chatmeter makes work a little easier! It also contributes to resident envolvement. **What do you dislike about Alchemer Reputation Management?** It doesn't feed through with bing. You can't reply back to a review via email thread. **What problems is Alchemer Reputation Management solving and how is that benefiting you?** Centralizing reviews, so none are being unanswered. **Official Response from Christa Wong:** > Thank you for taking the time to review our software. We’re happy to hear that our platform makes work a little easier and helps you respond to reviews! Thank you for your feedback about Bing, currently you can only monitor Bing reviews inside the dashboard but I will pass this request along to our product team. Feel free to reach out to me at cwong@chatmeter.com with any other feedback you may have. Thanks again for the great review! ### 24. Easy to use platform **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Enterprise (> 1000 emp.) **Reviewed Date:** November 04, 2020 **What do you like best about Alchemer Reputation Management?** Very user friendly and makes responding easy whether with templates or customized responses **What do you dislike about Alchemer Reputation Management?** Do not currently have the ability to respond to Yahoo reviews **Recommendations to others considering Alchemer Reputation Management:** Create custom templates for responding **What problems is Alchemer Reputation Management solving and how is that benefiting you?** Solving customer service issues quicker **Official Response from Christa Wong:** > Thank you for taking the time to review our software. We’re happy to hear that our platform helps you respond to all your reviews and is user-friendly! Thank you for your feedback on Yahoo, currently you can only monitor Yahoo reviews inside the dashboard, but I will pass this request along to our product team. Feel free to reach out to me at cwong@chatmeter.com with any other feedback you may have. Thanks again for the great review! ### 25. Multiple reviews from multiple platforms, one shop stop! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Enterprise (> 1000 emp.) **Reviewed Date:** December 29, 2020 **What do you like best about Alchemer Reputation Management?** User friendly and easy to navigate to see reviews and to respond quickly. **What do you dislike about Alchemer Reputation Management?** Honesty...I can't think of anything. We been using Chatmeter for 4 years. **What problems is Alchemer Reputation Management solving and how is that benefiting you?** We can address issues quickly and identify areas of opportunity that we can improve in our business and industry. **Official Response from Christa Wong:** > Thank you for taking the time to review our software. We’re happy to hear that our platform is user-friendly and helps you respond to all of your reviews. Four years, that's awesome! We are so happy to have you as a part of the Chatmeter family and thank you for being a loyal Chatmeter customer! Feel free to reach out to me at cwong@chatmeter.com with any other feedback you may have. Thanks again for the great review! ### 26. Great work flow in seeing reviews from all social feeds **Rating:** 5.0/5.0 stars **Reviewed by:** Dylan T. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 06, 2020 **What do you like best about Alchemer Reputation Management?** The interface is so easy to use and fast. The dashboard is concise and gives me data instantly for any parameters I want to search **What do you dislike about Alchemer Reputation Management?** There isn't anything I would change at the moment, keep up the great work! **What problems is Alchemer Reputation Management solving and how is that benefiting you?** Its creating great dialogue with my guests and I am easily able to share information to my sous chefs and floor managers. We are able to decipher patterns to improve service and food quality. **Official Response from Christa Wong:** > Hi Dylan, thank you for taking the time to review our software. We’re happy to hear that our platform is easy to use and gives you data instantly! Feel free to reach out to me at cwong@chatmeter.com with any other feedback you may have. Thanks again for the great review! ### 27. Amazing tool to provide our team a full understanding of the guest experience. **Rating:** 4.5/5.0 stars **Reviewed by:** Braden M. | Enterprise (> 1000 emp.) **Reviewed Date:** July 30, 2020 **What do you like best about Alchemer Reputation Management?** The aggregate result of all rating platforms in one simple to use website. **What do you dislike about Alchemer Reputation Management?** The inability to respond for specific platforms directly from the site. **What problems is Alchemer Reputation Management solving and how is that benefiting you?** Being able to reach out to all reviews we receive. **Official Response from Christa Wong:** > Hi Braden, thank you for taking the time to review our software. We’re happy to hear that our platform helps you respond to all of your reviews! Thank you for your feedback, if you wouldn't mind emailing me at cwong@chatmeter.com about which platform you would like the ability to respond to so I can pass it along to our product team. Feel free to reach out to your Customer Success Manager with any other feedback you may have. Thanks again for your great review! ### 28. Easy to use and very user friendly **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Enterprise (> 1000 emp.) **Reviewed Date:** July 29, 2020 **What do you like best about Alchemer Reputation Management?** I love the analysis and the feedback chat meter supplies. Helps drive our business and provide direction for our future innovation. **What do you dislike about Alchemer Reputation Management?** Sometimes there is a lot of data to work through. **Recommendations to others considering Alchemer Reputation Management:** Chatmeter is excellent for a one stop shop for customer feedback and reviews. **What problems is Alchemer Reputation Management solving and how is that benefiting you?** No issues as of yet. Benefits for using chat meter is the amount of easy access and relevant info we can get in one website. **Official Response from Christa Wong:** > Thank you for taking the time to review our software. We’re happy to hear that our platform is easy to use and very user friendly! Feel free to reach out to your Customer Success Manager with any other feedback you may have. Thanks again for the great review! ### 29. Great platform, very user friendly and easy to navigate through! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Mid-Market (51-1000 emp.) **Reviewed Date:** August 04, 2020 **What do you like best about Alchemer Reputation Management?** The new Pulse application as it allows me to dive deeper into where my areas of opportunity are. **What do you dislike about Alchemer Reputation Management?** I honestly can't say I dislike anything at the moment. **Recommendations to others considering Alchemer Reputation Management:** Use it daily and you will reap the reward of analyzing your business from a different perspective. **What problems is Alchemer Reputation Management solving and how is that benefiting you?** Identifying what our guests are saying about our store and how we can improve to please all of our guests. **Official Response from Christa Wong:** > Thank you for taking the time to review our software. We’re happy to hear that you like our Pulse feature and that our platform is very user friendly! Feel free to reach out to me at cwong@chatmeter.com with any other feedback you may have. Thanks again for the great review! ### 30. Kingston Pointe **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Mid-Market (51-1000 emp.) **Reviewed Date:** December 22, 2020 **What do you like best about Alchemer Reputation Management?** One stop location! All the information is one location! **What do you dislike about Alchemer Reputation Management?** Confusing site. Overwhelming. Too many things right at front. **What problems is Alchemer Reputation Management solving and how is that benefiting you?** Helping communicate reviews and status of our property in the views of the outside. **Official Response from Christa Wong:** > Thank you for taking the time to review our software. We’re happy to hear that our platform helps you manage everything in one place! Thank you for your feedback, please reach out if you would like some more training on our platform. Feel free to reach out to me at cwong@chatmeter.com with any other feedback you may have. Thanks again for the great review! ### 31. Love Chatmeter **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** February 26, 2020 **What do you like best about Alchemer Reputation Management?** Having an assigned rep to correspond with monthly is very beneficial to the company. Our assigned rep responds in a timely manner and is very personable. We have used this service for years and have enjoyed the simplicity of the evolving dashboard and the features it provides to our team. Without this dashboard, our teams would have to bounce around to various listings to see if they have reviews, and then if so, respond to them. The reporting aspect is also very appreciated. **What do you dislike about Alchemer Reputation Management?** Sometimes the wrong pages are linked and we have to manually adjust them. This creates some back end work that is no difficulty. However, it would be nice if the support team was checking for accuracy when setting up accounts. **What problems is Alchemer Reputation Management solving and how is that benefiting you?** Ease of responding to reviews and in turn ensures that reviews are responding to in a timely manner. **Official Response from Christa Wong:** > Thank you for taking the time to review our software. We’re happy to hear that our platform has helped you easily respond to all your reviews. I apologize for the wrong pages being linked, we are putting systems in place to make sure these sorts of details are not missed. Please contact your Customer Success Manager to help you if you are still having this issue. Thanks again for the great review! ### 32. Chatmeter is awesome for keeping track of reviews! **Rating:** 5.0/5.0 stars **Reviewed by:** Kayla G. | Mid-Market (51-1000 emp.) **Reviewed Date:** September 22, 2020 **What do you like best about Alchemer Reputation Management?** I like how I can see every platform for every location at the same time **What do you dislike about Alchemer Reputation Management?** I really don't dislike anything and I think it works great! **What problems is Alchemer Reputation Management solving and how is that benefiting you?** Answer reviews quickly **Official Response from Christa Wong:** > Hi Kayla, thank you for taking the time to review our software. We’re happy to hear that our platform helps you manage and respond to all of your reviews! Feel free to reach out to me at cwong@chatmeter.com with any other feedback you may have. Thanks again for the great review! ### 33. Easy and fun platform **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** July 30, 2020 **What do you like best about Alchemer Reputation Management?** The site is very user friendly and modern. It really helps me manager all of our online reviews. **What do you dislike about Alchemer Reputation Management?** I haven't found anything that I dislike about this platform. **What problems is Alchemer Reputation Management solving and how is that benefiting you?** We have been able to keep up with all out reviews in a timely manner. And the reposnses that the team provides are fantastic and professional. **Official Response from Christa Wong:** > Thank you for taking the time to review our software. We’re happy to hear that our platform is very user friendly and helps you manage all of your reviews! Feel free to reach out to your Customer Success Manager with any other feedback you may have. Thanks again for the great review! ### 34. Convenient and Beneficial! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** July 29, 2020 **What do you like best about Alchemer Reputation Management?** I like that we are notified via email about reviews, both good and bad, so we can respond in a timely manner **What do you dislike about Alchemer Reputation Management?** I do not find any downsides to chatmeter **What problems is Alchemer Reputation Management solving and how is that benefiting you?** We can hear about resident issues in a timely manner and address them expediently, often times changing their opinion of our community and staff **Official Response from Christa Wong:** > Thank you for taking the time to review our software. We’re happy to hear that our platform helps you respond to reviews in a timely manner! Feel free to reach out to your Customer Success Manager with any other feedback you may have. Thanks again for the great review! ### 35. Best local brand management **Rating:** 5.0/5.0 stars **Reviewed by:** Ashlee L. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 06, 2020 **What do you like best about Alchemer Reputation Management?** I love that I can see all the different platform reviews. I love the pre-made responses for easy and quick review response. **What do you dislike about Alchemer Reputation Management?** Not really anything I don't like it's a great service. **Recommendations to others considering Alchemer Reputation Management:** Great platform for reputation management. Easy to use and quick responses. **What problems is Alchemer Reputation Management solving and how is that benefiting you?** Quick response time to resident reviews. **Official Response from Christa Wong:** > Hi Ashlee, thank you for taking the time to review our software. We’re happy to hear that our platform helps you manage all your reviews and is easy to use! Feel free to reach out to me at cwong@chatmeter.com with any other feedback you may have. Thanks again for the great review! ### 36. Chatmeter helps **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** November 14, 2020 **What do you like best about Alchemer Reputation Management?** Being able to see what customers are saying about our services in real time. **What do you dislike about Alchemer Reputation Management?** Nothing so far. Chatmeter works well for the business. **What problems is Alchemer Reputation Management solving and how is that benefiting you?** Bettering the customer experience by taking the reviews and having staff conversations. **Official Response from Christa Wong:** > Thank you for taking the time to review our software. We’re happy to hear that our platform helps you see what your customers are saying in real-time! Feel free to reach out to me at cwong@chatmeter.com with any other feedback you may have. ### 37. Easy to Use and Read Data **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) **Reviewed Date:** June 30, 2020 **What do you like best about Alchemer Reputation Management?** I like how easy it is to navigate through the Platform and how easy it is to read the data. **What do you dislike about Alchemer Reputation Management?** Tried adding filters/tags and they're still not quite right OR i'm not able to figure that part out myself yet. **What problems is Alchemer Reputation Management solving and how is that benefiting you?** Wanting to see YoY and monthly/daily trends. How to improve our products/services from insights taken from customer reviews. **Official Response from Christa Wong:** > Thank you for taking the time to review our software. We’re happy to hear that our platform is easy to use and helps you see data trends! Thank you for your feedback, I will pass things along to our product team. In the meantime, please reach out to your Customer Success Manager to help you with filters/tags. Thanks again for the great review! ### 38. Everything has been ok, but I just do not have much time for the rest of it. **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Real Estate | Enterprise (> 1000 emp.) **Reviewed Date:** July 30, 2020 **What do you like best about Alchemer Reputation Management?** Being able to post responses to multiple sites. **What do you dislike about Alchemer Reputation Management?** There is nothing I dislike, I just do not have much time to use most of it. **Recommendations to others considering Alchemer Reputation Management:** . **What problems is Alchemer Reputation Management solving and how is that benefiting you?** Just saving time by responding to responses on multiple platforms from one site. **Official Response from Christa Wong:** > Thank you for your feedback. It looks like you are finding value with responding to reviews inside our platform but don't have time to use the rest of our platform. Is that why you gave the low score or is there something else we can improve on? We would love to hear how we can improve your experience with Chatmeter. Would you mind emailing me at cwong@chatmeter.com so I can connect you with the right person to help with any issues? ### 39. Great tool that bring all your reputation management needs into one space. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Real Estate | Mid-Market (51-1000 emp.) **Reviewed Date:** June 23, 2020 **What do you like best about Alchemer Reputation Management?** Simplicity and user experience of the platform. Support and help from our reps is fantastic. **What do you dislike about Alchemer Reputation Management?** Huge amount of setup time (if you have many properties like we do). To get everything to work properly, there is a large time investment on the front end. **Recommendations to others considering Alchemer Reputation Management:** Great software, reasonable price. **What problems is Alchemer Reputation Management solving and how is that benefiting you?** Quick response time, simplicity in management. Increased customer retention. **Official Response from Christa Wong:** > Thank you for taking the time to review our software. We’re happy to hear that our platform has helped you respond quickly and increase your customer retention! Your feedback about setup time has been passed on to our onboarding team. Feel free to reach out to your Customer Success Manager with any other feedback you may have. ### 40. Helpful **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** July 29, 2020 **What do you like best about Alchemer Reputation Management?** It is helpful to have to keep track of all your reviews. **What do you dislike about Alchemer Reputation Management?** Nothing I dislike about it. If you do not get many reviews I don't think you would need it. **Recommendations to others considering Alchemer Reputation Management:** I do not have any. Our use of it is little and just for online reviews. I never have any issues or problems though. **What problems is Alchemer Reputation Management solving and how is that benefiting you?** Reviews not getting replies quickly. It lets us know what and where a review came in at. **Official Response from Christa Wong:** > Thank you for taking the time to review our software. We’re happy to hear that our platform is helpful and helps you keep track of all your reviews! Feel free to reach out to your Customer Success Manager with any other feedback you may have. ### 41. Awesome platform **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Mid-Market (51-1000 emp.) **Reviewed Date:** August 04, 2020 **What do you like best about Alchemer Reputation Management?** All info in one place is the reason I like it **What do you dislike about Alchemer Reputation Management?** Too much. Info to navigate is the what I dislike **Recommendations to others considering Alchemer Reputation Management:** Great platform **What problems is Alchemer Reputation Management solving and how is that benefiting you?** Helping my franchisees manage reviews better **Official Response from Christa Wong:** > Thank you for taking the time to review our software. We’re happy to hear that our platform helps keep all your information in one place and helps your franchisees manage their reviews! Thank you for your feedback. Feel free to reach out to me at cwong@chatmeter.com with any other feedback you may have. Thanks again for the great review! ### 42. Great Experience so far but Lacking in Social Functionality & Consistency **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Mid-Market (51-1000 emp.) **Reviewed Date:** March 02, 2018 **What do you like best about Alchemer Reputation Management?** I love having all of our reviews across all platforms and properties together in one space and I also enjoy the different sentiment reporting capabilities as well! We also measure ourselves against comps and the tool Chatmeter provides has again saved us from monthly manual entries. **What do you dislike about Alchemer Reputation Management?** One of the only (major) items Chatmeter is lacking is social capabilities. They are not a Facebook partner so they are unable to bring in certain information like private messages, analytics, and Instagram features. I would love to see those items be implemented to really top off what Chatmeter offers. The tools they have are inconsistent and we have chosen to use a different platform instead of utilizing their social tools. I also think they have room to improve on permission levels and approval gateways for review responses and social. **Recommendations to others considering Alchemer Reputation Management:** Don't look to Chatmeter as a Social Management tool first. Look to Chatmeter as a Reputation Management platform first and a social tool second. We have been using Chatmeter for under a year but have already seen progressive movement towards more social capabilities but also more in-depth reporting and listings management tools. **What problems is Alchemer Reputation Management solving and how is that benefiting you?** Bringing everything together under one roof is a huge benefit. Before reporting was done manually and often times was extremely tedious and had user errors. This goes the same for social posting and listening. Although I feel Chatmeter is lacking in some social areas, it does offer bulk posting, a master content calendar, and some social listening tools - when these work they are a great convenience. **Official Response from Christa Wong:** > Thank you for your feedback, we’re happy to hear that you’re getting the most out of our review and sentiment analysis tools. We’ve recently updated our workflow tool to help simplify the approval process for reviews and listings. We also recently updated our social suite and added Google Q&A. Please contact your Customer Success Manager to learn more about our newest updates and features. ### 43. Great platform, easy to use one less thing to worry about for managers to monitor reviews. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Enterprise (> 1000 emp.) **Reviewed Date:** July 29, 2020 **What do you like best about Alchemer Reputation Management?** Easy to use, everything in one place. aaa **What do you dislike about Alchemer Reputation Management?** Not all reviews show up. !!!!!!!!!!!!!!!!!!!! **What problems is Alchemer Reputation Management solving and how is that benefiting you?** Not needing to look for online reviews. Time saver **Official Response from Christa Wong:** > Thank you for taking the time to review our software. We’re happy to hear that our platform easy to use with everything in one place! Thank you for your feedback, I will pass it along to our development team. Feel free to reach out to your Customer Success Manager with any other feedback you may have. Thanks again for the great review! ### 44. Chatmeter has been an incredibly tool enabling us to interact with guests about their experiences. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospitality | Mid-Market (51-1000 emp.) **Reviewed Date:** August 03, 2020 **What do you like best about Alchemer Reputation Management?** We are notified immediately when a guest places a review and we are able to easily and efficiently access the review and respond. **What do you dislike about Alchemer Reputation Management?** Haven’t noticed any dislikes thus far using chatmeter :) **What problems is Alchemer Reputation Management solving and how is that benefiting you?** Any issue that arises with a guests experience we are notified promptly and are able to assess the situation and respond according through chatmeter. **Official Response from Christa Wong:** > Thank you for taking the time to review our software. We’re happy to hear that our platform helps you easily access and respond to all your reviews! Feel free to reach out to me at cwong@chatmeter.com with any other feedback you may have. Thanks again for the great review! ### 45. our experience with Chatmeter has been amazing! super easy and very helpful! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Management Consulting | Small-Business (50 or fewer emp.) **Reviewed Date:** July 29, 2020 **What do you like best about Alchemer Reputation Management?** we love how simple it is to use! makes our job easier! **What do you dislike about Alchemer Reputation Management?** I currently have no dislikes all positive so far! **Recommendations to others considering Alchemer Reputation Management:** do it! best decision my company ever made! has been nothing but positive on our end. **What problems is Alchemer Reputation Management solving and how is that benefiting you?** i am solving an easier way to respond to reviews instead of logging in to each site separately. **Official Response from Christa Wong:** > Thank you for taking the time to review our software. We’re happy to hear that our platform makes your job easier and helps you respond to reviews! Feel free to reach out to your Customer Success Manager with any other feedback you may have. Thanks again for the great review! ### 46. i feel like the website is difficult to navigate **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** July 29, 2020 **What do you like best about Alchemer Reputation Management?** keeps track of reviews from specific sites **What do you dislike about Alchemer Reputation Management?** difficult to navigate. i have been on 3 training calls & it's difficult to hear the trainer & the person also goes fast & assumes people are familiar with navigating websites **What problems is Alchemer Reputation Management solving and how is that benefiting you?** n/a **Official Response from Christa Wong:** > Thank you for taking the time to review our software. We’re happy to hear that our platform helps you keep track of all your reviews! Thank you for your feedback, I will pass it along to our onboarding and training team. Please reach out to support@chatmeter.com to help schedule another training. Feel free to reach out to me at cwong@chatmeter.com with any other feedback you may have. ### 47. Always Reliable **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Mid-Market (51-1000 emp.) **Reviewed Date:** July 30, 2020 **What do you like best about Alchemer Reputation Management?** In enjoy how quick my results are sent to me. **What do you dislike about Alchemer Reputation Management?** There is nothing that I dislike from the service. However, I dislike negative reviews.. **What problems is Alchemer Reputation Management solving and how is that benefiting you?** I am able to find out how my residents feel an address their concerns. **Official Response from Christa Wong:** > Thank you for taking the time to review our software. We’re happy to hear that our platform is reliable and helps you better understand your resident's needs. Yes, no one likes receiving negative reviews! Check out Chatmeter's blogs on ways to help you respond to negative reviews. Feel free to reach out to your Customer Success Manager with any other feedback you may have. Thanks again for the great review! ### 48. Useful Platform to Enhance Online Presence **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** July 29, 2020 **What do you like best about Alchemer Reputation Management?** It is very helpful to see all my reviews in one place **What do you dislike about Alchemer Reputation Management?** They could increase the amount of pre-made responses **Recommendations to others considering Alchemer Reputation Management:** Utilize online help **What problems is Alchemer Reputation Management solving and how is that benefiting you?** We are able to identify all reviews quickly. Responses have helped increase leads **Official Response from Christa Wong:** > Thank you for taking the time to review our software. We’re happy our platform helps you see all your reviews in one place! It's great to hear that responding to all your reviews has helped increase leads. Thank you for your feedback, I will pass it along to our development team. Feel free to reach out to your Customer Success Manager with any other feedback you may have. ### 49. LOVE the convenience chatmeter provides! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Management Consulting | Enterprise (> 1000 emp.) **Reviewed Date:** July 29, 2020 **What do you like best about Alchemer Reputation Management?** Everything is all in one place. I don't have to go far to see all of our reviews. **What do you dislike about Alchemer Reputation Management?** I can't find anything that I dislike about Chatmeter. **What problems is Alchemer Reputation Management solving and how is that benefiting you?** All feedback from our residents/prospects get emailed. **Official Response from Christa Wong:** > Thank you for taking the time to review our software. We’re happy to hear that our platform keeps everything in one place! Feel free to reach out to me at cwong@chatmeter.com with any other feedback you may have. Thanks again for the great review! ### 50. Affordable Solution for Reputation Management **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** August 04, 2020 **What do you like best about Alchemer Reputation Management?** Responses for Online reviews that help to improve reputation **What do you dislike about Alchemer Reputation Management?** Limited amount of automated responses, would like a couple more **Recommendations to others considering Alchemer Reputation Management:** Login Daily to check activity **What problems is Alchemer Reputation Management solving and how is that benefiting you?** Reputation Management **Official Response from Christa Wong:** > Thank you for taking the time to review our software. We’re happy to hear that our platform helps you respond to your reviews! Thank you for your feedback on automated responses, I will pass it along to our development team. Feel free to reach out to me at cwong@chatmeter.com with any other feedback you may have. ## Alchemer Reputation Management Discussions - [Are you working on the ability to review to more sites like OpenTable & TripAdvisor?](https://www.g2.com/discussions/52145-are-you-working-on-the-ability-to-review-to-more-sites-like-opentable-tripadvisor) - 1 comment, 1 upvote - [Can agencies use Chatmeter?](https://www.g2.com/discussions/chatmeter-07e6a409-6507-4acf-b583-b199fe4eb770) - 2 comments, 1 upvote - [What types of companies/industries does Chatmeter serve?](https://www.g2.com/discussions/chatmeter-18fe953f-d566-4eea-b071-d60e8197ff94) - 2 comments, 1 upvote - [If our brand is not mentioned in a post, can you track these posts for us?](https://www.g2.com/discussions/chatmeter-platform-ec5c7b9f-2d67-437e-b139-11fad4131482) - 1 comment, 1 upvote - [Can I publish social posts to multiple pages at once?](https://www.g2.com/discussions/chatmeter-platform-b3bdf12d-f27a-4e42-b5f2-55f367340d10) - 1 comment, 1 upvote - [View Alchemer Reputation Management pricing details and edition comparison](https://www.g2.com/products/alchemer-reputation-management/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-07-18+07%3A01%3A10+-0500&secure%5Bsession_id%5D=64bae345-38a3-494c-9e11-c140913fa554&secure%5Btoken%5D=a89d6232140e819098d6371e873e5cf8966a9274d09d29d09dbde2aac4cb9f27&format=llm_user) ## Alchemer Reputation Management Integrations - [Asana](https://www.g2.com/products/asana/reviews) - [BigCommerce](https://www.g2.com/products/bigcommerce/reviews) - [Domo](https://www.g2.com/products/domo/reviews) - [Gladly](https://www.g2.com/products/gladly/reviews) - [Google Sheets for Confluence - Workspace Connector](https://www.g2.com/products/google-sheets-for-confluence-workspace-connector/reviews) - [HubSpot Data Hub](https://www.g2.com/products/hubspot-data-hub/reviews) - [Jira](https://www.g2.com/products/jira/reviews) - [Kustomer](https://www.g2.com/products/kustomer/reviews) - [Microsoft Dynamics 365 Connector](https://www.g2.com/products/microsoft-dynamics-365-connector/reviews) - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) - [Oracle Analytics Cloud](https://www.g2.com/products/oracle-analytics-cloud/reviews) - [Power BI Connector for Salesforce](https://www.g2.com/products/power-bi-connector-for-salesforce/reviews) - [Salesforce CRM Connector](https://www.g2.com/products/salesforce-crm-connector/reviews) - [ServiceNow Connector](https://www.g2.com/products/servicenow-connector/reviews) - [Shopify](https://www.g2.com/products/shopify/reviews) - [Slack](https://www.g2.com/products/slack/reviews) - [Snowflake](https://www.g2.com/products/snowflake/reviews) - [Tableau](https://www.g2.com/products/tableau/reviews) - [Webhooks.io](https://www.g2.com/products/webhooks-io/reviews) - [Yext](https://www.g2.com/products/yext/reviews) - [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) ## Alchemer Reputation Management Features **Social Analytics** - Competitor Analysis - Follower Analysis - Post Performance - Attribution - Sentiment Analysis **Content & Collaboration** - Content Calendar - Content Library - Shared Inbox - Approval Workflows - Users and Permissions - Content Creation **Collection** - Authentication - Review Forms - Personalization - Engagement - Community Q&A **Agentic AI - Review Management** - Adaptive Learning - Natural Language Interaction **Social Management** - Social Analytics - Social Publishing - Campaign Optimization - Social Engagement - Campaign Planning **Reports & Dashboards** - Report Customizability - Report Exporting - Scalability - White Label **Consumer Intelligence** - Customer Feedback - Competitive Intelligence - Sentiment Analysis **Moderation** - Reviewer Validation - Response Types - Legal Agreements **Reporting** - Corporate Reporting - Dashboard **Media Monitoring** - Social Networks Monitoring - Social Media Management **Use Cases** - E-commerce - Retail - Customer Service **Agentic AI - Social Media Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Social Media Analytics** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making **Administration** - Incentives - Syndication - Insights - Content - Sampling **In-House Management** - Team Workflow **Display Options** - Badges - Widgets - Integration & APIs - Marketing **Generative AI** - AI Text Generation **Generative AI** - AI Text Generation **Agentic AI - Online Reputation Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making ## Top Alchemer Reputation Management Alternatives - [Reputation](https://www.g2.com/products/reputation/reviews) - 4.5/5.0 (2,405 reviews) - [Birdeye](https://www.g2.com/products/birdeye/reviews) - 4.7/5.0 (4,037 reviews) - [Yext](https://www.g2.com/products/yext/reviews) - 4.4/5.0 (1,091 reviews)